United Cerebral Palsy of Georgia
Bromyard, Herefordshire
Job Title: Digital Print Operator Job Type: Permanent / Full time: 39.5 hours. Location: Site based. Bromyard, Herefordshire, HR7 Salary: 13 p/h ( 26,702 per annum), rising to 13.30 p/h ( 27,318.20 per annum) on successful completion of probation period Benefits Benefits: Company bonus scheme, long service scheme, up to 10 paid medical appointment per year, confidential Employee Assistance Programme (EAP) including perks and discounts, enhanced leave such as compassionate leave & jury service, Company pension scheme, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, access to a trained Mental Health First Aider, Company events, casual dress and more. Annual holiday entitlement is 30 days including bank holidays (additional in line with long service scheme). An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. About Company A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. We are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated. Job Overview As a Digital Print Operator, you will be responsible for operating and maintaining printing equipment to produce high-quality printed materials. You will play a vital part in helping us live our Betters culture; Better Workplace, Better Products, Better Service, Better for the UK, Better for People, Better for the Planet. Main Duties and Responsibilities Operation of digital printing machinery Set up and adjust printing equipment according to job specifications Monitor the printing process to ensure quality and consistency Troubleshoot and resolve any issues that may arise during the printing process Perform routine maintenance on printing equipment to ensure optimal performance Collaborate with team members to meet production goals and deadlines Follow safety protocols and maintain a clean and organised work area You will be expected to carry out any other duties that may reasonably be required by the company Person Specification Experience, Skills, and Knowledge The Digital Print Operator should be capable of adapting to changes in technology, processes, and be open to innovation and continuous improvement in printing processes and techniques. They should have the ability to work collaboratively within a team and contribute positively to a team environment and have the ability to handle the pressures and demands of a fast-paced production environment. Essential Knowledge of printing processes, equipment, and materials Ability to read and interpret job orders and specifications Good organisational skills and the ability to prioritise work Ability to work accurately and methodically under pressure Strong attention to detail and ability to maintain high quality standards Initiative, with problem solving skills Excellent communication and interpersonal skills, with an ability to communicate effectively across departments and with management. Self motivated and can work with minimal supervision Experience in Rasta Link 6, Adobe Creative Suite & Illustrator Photo Shop software. Qualifications Desirable GCSE (or equivalent) Mathematics and English at grade C (or equivalent) or above Diploma or City & Guilds in printing. Relevant qualifications or certifications in print production or related field Additional requirement Desirable: Driving license due to location The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
30/05/2026
Full time
Job Title: Digital Print Operator Job Type: Permanent / Full time: 39.5 hours. Location: Site based. Bromyard, Herefordshire, HR7 Salary: 13 p/h ( 26,702 per annum), rising to 13.30 p/h ( 27,318.20 per annum) on successful completion of probation period Benefits Benefits: Company bonus scheme, long service scheme, up to 10 paid medical appointment per year, confidential Employee Assistance Programme (EAP) including perks and discounts, enhanced leave such as compassionate leave & jury service, Company pension scheme, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, access to a trained Mental Health First Aider, Company events, casual dress and more. Annual holiday entitlement is 30 days including bank holidays (additional in line with long service scheme). An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. About Company A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. We are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated. Job Overview As a Digital Print Operator, you will be responsible for operating and maintaining printing equipment to produce high-quality printed materials. You will play a vital part in helping us live our Betters culture; Better Workplace, Better Products, Better Service, Better for the UK, Better for People, Better for the Planet. Main Duties and Responsibilities Operation of digital printing machinery Set up and adjust printing equipment according to job specifications Monitor the printing process to ensure quality and consistency Troubleshoot and resolve any issues that may arise during the printing process Perform routine maintenance on printing equipment to ensure optimal performance Collaborate with team members to meet production goals and deadlines Follow safety protocols and maintain a clean and organised work area You will be expected to carry out any other duties that may reasonably be required by the company Person Specification Experience, Skills, and Knowledge The Digital Print Operator should be capable of adapting to changes in technology, processes, and be open to innovation and continuous improvement in printing processes and techniques. They should have the ability to work collaboratively within a team and contribute positively to a team environment and have the ability to handle the pressures and demands of a fast-paced production environment. Essential Knowledge of printing processes, equipment, and materials Ability to read and interpret job orders and specifications Good organisational skills and the ability to prioritise work Ability to work accurately and methodically under pressure Strong attention to detail and ability to maintain high quality standards Initiative, with problem solving skills Excellent communication and interpersonal skills, with an ability to communicate effectively across departments and with management. Self motivated and can work with minimal supervision Experience in Rasta Link 6, Adobe Creative Suite & Illustrator Photo Shop software. Qualifications Desirable GCSE (or equivalent) Mathematics and English at grade C (or equivalent) or above Diploma or City & Guilds in printing. Relevant qualifications or certifications in print production or related field Additional requirement Desirable: Driving license due to location The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Senior Stage Technician (Head of Stage) - Theatre by the Lake Closing date: Mon 15 June Theatre by the Lake are looking to appoint an experienced Senior Technician with a specialism in Stage to lead the stage department and work alongside their existing Head Of Lighting and Head Of Sound, and their pool of full time and casual technicians as part of TBTL's technical team. You should be committed to high-quality work and have a keen interest in working in producing theatre. You will be joining our existing LX, Sound and Production Technicians in our evolving team as we look ahead to an exciting programme for 2026/27, providing an excellent service to our customers, visiting artists and community users. Ideally, you will have at least three years' experience working in a professional producing theatre or touring professional productions. If you would like an informal and confidential conversation about the role prior to applying please let us know by contacting Symon Culpan (Technical Manager) at Application Process Find the full job description here. If you think that this is the next role for you and you have the skills and experience we're looking for, then please send your CV with a covering letter explaining how you meet the criteria for the role to . Please also complete our online Equal Opportunities and Monitoring Form here. We're committed diversity and creating an accessible recruitment process. So, whilst we're taking applications by CV, if this process doesn't work for you then please let us know and we'll happily consider an alternative such as a video application. You can contact us at to discuss. Closing Date The closing date for application is Monday 15 June at midday Candidates shortlisted for interview will be contacted by 6pm on Monday 15 June An initial online interview will take place during Thursday 18 June For successful candidates, an in-person interview at Theatre by the Lake will take place on Wednesday 24 June Terms and conditions Salary - £ 30 ,6 76 . 00 per annum Hours - This is an annualised hours contract averaging 43 hours per week (pro rata if less than a full year). Hours worked will be reviewed annually on 31 March. Type of Contract - Permanent Holiday Entitlement - 31 Days per annum (including Bank Holidays) plus Christmas Day Pension - 5% Employee Pension contribution and 3% Employer Pension Contribution
30/05/2026
Full time
Senior Stage Technician (Head of Stage) - Theatre by the Lake Closing date: Mon 15 June Theatre by the Lake are looking to appoint an experienced Senior Technician with a specialism in Stage to lead the stage department and work alongside their existing Head Of Lighting and Head Of Sound, and their pool of full time and casual technicians as part of TBTL's technical team. You should be committed to high-quality work and have a keen interest in working in producing theatre. You will be joining our existing LX, Sound and Production Technicians in our evolving team as we look ahead to an exciting programme for 2026/27, providing an excellent service to our customers, visiting artists and community users. Ideally, you will have at least three years' experience working in a professional producing theatre or touring professional productions. If you would like an informal and confidential conversation about the role prior to applying please let us know by contacting Symon Culpan (Technical Manager) at Application Process Find the full job description here. If you think that this is the next role for you and you have the skills and experience we're looking for, then please send your CV with a covering letter explaining how you meet the criteria for the role to . Please also complete our online Equal Opportunities and Monitoring Form here. We're committed diversity and creating an accessible recruitment process. So, whilst we're taking applications by CV, if this process doesn't work for you then please let us know and we'll happily consider an alternative such as a video application. You can contact us at to discuss. Closing Date The closing date for application is Monday 15 June at midday Candidates shortlisted for interview will be contacted by 6pm on Monday 15 June An initial online interview will take place during Thursday 18 June For successful candidates, an in-person interview at Theatre by the Lake will take place on Wednesday 24 June Terms and conditions Salary - £ 30 ,6 76 . 00 per annum Hours - This is an annualised hours contract averaging 43 hours per week (pro rata if less than a full year). Hours worked will be reviewed annually on 31 March. Type of Contract - Permanent Holiday Entitlement - 31 Days per annum (including Bank Holidays) plus Christmas Day Pension - 5% Employee Pension contribution and 3% Employer Pension Contribution
ATG Entertainment Limited in Liverpool seeks a Senior Technician-Stage & Flys to play a key operational role in the technical department. You'll supervise casual technicians, maintain stage equipment, and ensure high standards of safety during performances. The ideal candidate will possess strong technical theatre knowledge, experience in supervising crews, and the ability to lead in a fast-paced environment. This role supports a successful delivery of events while managing a diverse set of responsibilities.
30/05/2026
Full time
ATG Entertainment Limited in Liverpool seeks a Senior Technician-Stage & Flys to play a key operational role in the technical department. You'll supervise casual technicians, maintain stage equipment, and ensure high standards of safety during performances. The ideal candidate will possess strong technical theatre knowledge, experience in supervising crews, and the ability to lead in a fast-paced environment. This role supports a successful delivery of events while managing a diverse set of responsibilities.
Senior Technician-Stage & Flys (Deputy Head of Stage) You'llreport to theHead of Stage (Deputy Technical Manager)andbe responsible forCasual Technicians.You'llalso work closely withthe other Senior Technicians. This exciting role is a key operational position within the technical department at the Liverpool Empire, a busy regional receiving venue. The successful candidate will play a leading role in the day-to-day running of the Stage department, supporting the delivery of productions, events and backstage operations to the highest possible standard. The role will support the Head of Stage in supervising staff, coordinating fit ups, performances and get outs, maintaining theatre systems and equipment, and ensuring the smooth and efficient operation of the department whilst maintaining high standards of safety and presentation. The successful candidate will demonstrate strong technical theatre knowledge with extensive experience in large scale receiving theatre operations, particularly in counterweight flying systems and stagecraft. They will be an effective communicator with the ability to lead crews, motivate others and build positive working relationships with visiting productions and internal departments. Alongside practical stage duties, the role will also involve administrative tasks supporting the efficient running of the department, including production paperwork, maintenance records and staffing information. In the absence of the Head of Stage, the Senior Technician-Stage & Flys (Deputy Head of Stage) willdeputise andassume responsibility for the operational running of the Stage department and provide leadership across stage, flying and backstage operations. The role is offered on an annualised hours contract, meaning that working hours may vary throughout the year and payment for any premium hours, such as get outs, are all included in the annual salary. The role will be subject to a 6-monthsatisfactory probation period.This role will involve regular evening and weekend work, including fit ups, performances and get outs. You will be working in a fast-paced environment, with no two days the same. Please note, your role may involve working with children or vulnerable people. Key responsibilities Support the Head of Stage in the day-to-day operation of the Stage department, assisting in the coordination of staffing, resources and departmental priorities. In the absence of the Head of Stage, lead and supervise stage and flying operations during fit ups, performances and get outs, ensuring work is carried out safely, efficiently and in accordance with current legislation, company procedures and the BECTU / UKT Code of Conduct. In the absence of the Head of Stage, lead all operational matters relating to Stage & Flys, including communication with visiting companies and the coordination of backstage activity. Operate and maintain counterweight flying systems and stage equipment safely and competently. Assist with ensuring LOLER inspections, routine maintenance and servicing of stage and flying equipment are carried out within required timescales. Work closely with the Head of Stage and wider technical department to ensure productions are delivered efficiently and to the highest standards of presentation and customer care. Support advance planning for productions by assisting with the communication of technical and operational requirements with visiting companies. Undertake duty technician responsibilities as required, including responding to backstage incidents, fire alarm activations and emergency procedures. Assist in maintaining accurate records relating to inspections, maintenance, equipment and departmental documentation. Assist with the organisation and upkeep of stage storage areas, workshops and backstage spaces, promoting high standards of housekeeping throughout the department. Work across technical disciplines where required to support the operational needs of the venue and promote a multi-skilled working environment. Assist with maintenance tasks and in-house technical projects as required. Undertake training courses as required to further self-development and meet the operational needs of the business. Complete any other reasonable duties as delegated by the Head of Stage, Technical & Building Manager or senior venue management. Health and Safety Implement and comply with the company's Health & Safety Policy and Risk Management System, maintaining the safest possible environment for colleagues, visiting companies and customers. Promote and support a positive safety culture within the technical department. Assist in ensuring risk assessments, safe systems of work and rescue plans relating to stage operations are followed. Ensure that all equipment is used safely, maintained appropriately and reported if defective. Ensure any accidents, near misses or safety concerns are reported promptly and in accordance with company procedures. Your skills, qualities, and experience. If youcandemonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Previous experience working within a technical department in a large-scale theatre or similar live entertainment venue. Extensive knowledge and practical experience of stagecraft and counterweight flying systems. Experience supervising technical crews and leading operational activity during fit ups, performances and get outs. Good working knowledge of current Health & Safety legislation and safe working practices within a theatre environment. Strong communication and interpersonal skills with the ability to work effectively with visiting companies, colleagues and contractors. Experience in motivating and supporting teams in a fast-paced operational environment. Ability to work calmly under pressure and respond effectively to operational challenges. IT literate, including Microsoft Office and digital communication systems. Proactive approach to work with the ability to manage workload effectively and use initiative. Desirable Experience working in a commercial receiving theatre. Experience writing or reviewing risk assessments and safe systems of work. Experience of preventative maintenance and equipment care. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please email for a confidential discussion.
30/05/2026
Full time
Senior Technician-Stage & Flys (Deputy Head of Stage) You'llreport to theHead of Stage (Deputy Technical Manager)andbe responsible forCasual Technicians.You'llalso work closely withthe other Senior Technicians. This exciting role is a key operational position within the technical department at the Liverpool Empire, a busy regional receiving venue. The successful candidate will play a leading role in the day-to-day running of the Stage department, supporting the delivery of productions, events and backstage operations to the highest possible standard. The role will support the Head of Stage in supervising staff, coordinating fit ups, performances and get outs, maintaining theatre systems and equipment, and ensuring the smooth and efficient operation of the department whilst maintaining high standards of safety and presentation. The successful candidate will demonstrate strong technical theatre knowledge with extensive experience in large scale receiving theatre operations, particularly in counterweight flying systems and stagecraft. They will be an effective communicator with the ability to lead crews, motivate others and build positive working relationships with visiting productions and internal departments. Alongside practical stage duties, the role will also involve administrative tasks supporting the efficient running of the department, including production paperwork, maintenance records and staffing information. In the absence of the Head of Stage, the Senior Technician-Stage & Flys (Deputy Head of Stage) willdeputise andassume responsibility for the operational running of the Stage department and provide leadership across stage, flying and backstage operations. The role is offered on an annualised hours contract, meaning that working hours may vary throughout the year and payment for any premium hours, such as get outs, are all included in the annual salary. The role will be subject to a 6-monthsatisfactory probation period.This role will involve regular evening and weekend work, including fit ups, performances and get outs. You will be working in a fast-paced environment, with no two days the same. Please note, your role may involve working with children or vulnerable people. Key responsibilities Support the Head of Stage in the day-to-day operation of the Stage department, assisting in the coordination of staffing, resources and departmental priorities. In the absence of the Head of Stage, lead and supervise stage and flying operations during fit ups, performances and get outs, ensuring work is carried out safely, efficiently and in accordance with current legislation, company procedures and the BECTU / UKT Code of Conduct. In the absence of the Head of Stage, lead all operational matters relating to Stage & Flys, including communication with visiting companies and the coordination of backstage activity. Operate and maintain counterweight flying systems and stage equipment safely and competently. Assist with ensuring LOLER inspections, routine maintenance and servicing of stage and flying equipment are carried out within required timescales. Work closely with the Head of Stage and wider technical department to ensure productions are delivered efficiently and to the highest standards of presentation and customer care. Support advance planning for productions by assisting with the communication of technical and operational requirements with visiting companies. Undertake duty technician responsibilities as required, including responding to backstage incidents, fire alarm activations and emergency procedures. Assist in maintaining accurate records relating to inspections, maintenance, equipment and departmental documentation. Assist with the organisation and upkeep of stage storage areas, workshops and backstage spaces, promoting high standards of housekeeping throughout the department. Work across technical disciplines where required to support the operational needs of the venue and promote a multi-skilled working environment. Assist with maintenance tasks and in-house technical projects as required. Undertake training courses as required to further self-development and meet the operational needs of the business. Complete any other reasonable duties as delegated by the Head of Stage, Technical & Building Manager or senior venue management. Health and Safety Implement and comply with the company's Health & Safety Policy and Risk Management System, maintaining the safest possible environment for colleagues, visiting companies and customers. Promote and support a positive safety culture within the technical department. Assist in ensuring risk assessments, safe systems of work and rescue plans relating to stage operations are followed. Ensure that all equipment is used safely, maintained appropriately and reported if defective. Ensure any accidents, near misses or safety concerns are reported promptly and in accordance with company procedures. Your skills, qualities, and experience. If youcandemonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Previous experience working within a technical department in a large-scale theatre or similar live entertainment venue. Extensive knowledge and practical experience of stagecraft and counterweight flying systems. Experience supervising technical crews and leading operational activity during fit ups, performances and get outs. Good working knowledge of current Health & Safety legislation and safe working practices within a theatre environment. Strong communication and interpersonal skills with the ability to work effectively with visiting companies, colleagues and contractors. Experience in motivating and supporting teams in a fast-paced operational environment. Ability to work calmly under pressure and respond effectively to operational challenges. IT literate, including Microsoft Office and digital communication systems. Proactive approach to work with the ability to manage workload effectively and use initiative. Desirable Experience working in a commercial receiving theatre. Experience writing or reviewing risk assessments and safe systems of work. Experience of preventative maintenance and equipment care. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please email for a confidential discussion.
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: £27,000 - £32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum £1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
29/05/2026
Full time
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: £27,000 - £32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum £1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
26/05/2026
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: 27,000 - 32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum 1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
26/05/2026
Full time
Job Title: IT Support Engineer Location: Seaford, BN25 1LS Salary: 27,000 - 32,000 per year depending on experience Job Type: Full time, Permanent Join a growing MSP where your skills actually make an impact We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career. No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly What you'll be doing: Providing IT support via phone, remote tools, and on-site visits Owning and resolving helpdesk tickets in line with SLAs Building strong client relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house Supporting and leading IT projects when required Working closely with the Operations Manager and wider team About you: What we're looking for: At least 2 years' experience in an IT Support role Strong troubleshooting skills and a logical approach A genuine passion for IT and delivering great service Confident communicator with excellent customer skills A team player who can also work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure / Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available You must live within a commutable distance to be considered What you'll get: Annual salary increases (minimum 1,000 per year!) Regular pay reviews Pension scheme Death in service cover Your birthday off - on us Free drinks in the office Well-being support (including counselling sessions) Annual eye tests Smart casual dress + branded clothing Free parking Team events and socials Additional requirements Due to the nature of our clients, a clear DBS check will be required before starting. If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, may also be considered for this role.
Conway Hall is seeking a casual AV Technician to support the technical delivery of events in Greater London. Ideal candidates will have experience in live event technical roles, including both in-person and streamed events. Responsibilities include providing sound, lighting, and streaming services while working collaboratively with the events team. The position offers £20.00 per hour, part-time hours covering primarily evenings and weekends, and involves a probationary period.
25/05/2026
Full time
Conway Hall is seeking a casual AV Technician to support the technical delivery of events in Greater London. Ideal candidates will have experience in live event technical roles, including both in-person and streamed events. Responsibilities include providing sound, lighting, and streaming services while working collaboratively with the events team. The position offers £20.00 per hour, part-time hours covering primarily evenings and weekends, and involves a probationary period.
Conway Hall is looking to recruit casual AV Technicians to support with the technical delivery of our events programme. The ideal candidate will have experience as a live event technician for an arts, heritage or event venue, as well as working in live-streamed and hybrid events. You will be a proactive and independent worker, able to work calmly and confidently under pressure and provide creative problem-solving solutions when needed. Role Reporting to the Head of Programmes, AV Technicians at Conway Hall provide technical knowledge and experience to ensure the smooth delivery of events and performances at our busy venue. Successful candidates will have experience of delivering live in-person events, as well as streamed and hybrid events. Key Tasks To provide technical services in the delivery of Conway Hall's events programme, including sound, lighting and streaming. To work with the Head of Programmes and Technical Manager to improve the technical capacities and delivery of the events programme. To work closely with the Event Manager to ensure the smooth delivery of all events. To maintain a professional and approachable manner with all speakers, artists and external collaborators on all events. To work as part of a team representing Conway Hall's ethos, style and values. General Comply with Conway Hall's policies. Undertake training, as required. Any other reasonable duties as required by the Head of Programmes. Person Specification Experience as a live event technician for an arts, heritage or event venue. Experience of delivering live-streamed events. Experience of OBS or similar software. Experience with sound equipment including in-house PA systems, mixing desks and microphones. An ability to work calmly and confidently under pressure. A proactive and positive attitude to problem-solving. Excellent interpersonal and communications skills. An ability to work on own initiative and collaboratively. Flexibility to work weekends and evenings. Experience of working with rigged lighting Experience of rigging/de-rigging Video editing experience The rate of pay for this post will £20.00 per hour. Holiday is incorporated into hourly pay. The post is offered as a casual, part time role. Core working hours will be to cover event or show times, primarily during evenings and weekends. There will be a minimum 4 hour call for all events. The post will be subject to a three-month probationary period. Full terms and conditions will be made available on offer of appointment. You will need to provide evidence that you have the necessary permission to work in the UK. Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.
25/05/2026
Full time
Conway Hall is looking to recruit casual AV Technicians to support with the technical delivery of our events programme. The ideal candidate will have experience as a live event technician for an arts, heritage or event venue, as well as working in live-streamed and hybrid events. You will be a proactive and independent worker, able to work calmly and confidently under pressure and provide creative problem-solving solutions when needed. Role Reporting to the Head of Programmes, AV Technicians at Conway Hall provide technical knowledge and experience to ensure the smooth delivery of events and performances at our busy venue. Successful candidates will have experience of delivering live in-person events, as well as streamed and hybrid events. Key Tasks To provide technical services in the delivery of Conway Hall's events programme, including sound, lighting and streaming. To work with the Head of Programmes and Technical Manager to improve the technical capacities and delivery of the events programme. To work closely with the Event Manager to ensure the smooth delivery of all events. To maintain a professional and approachable manner with all speakers, artists and external collaborators on all events. To work as part of a team representing Conway Hall's ethos, style and values. General Comply with Conway Hall's policies. Undertake training, as required. Any other reasonable duties as required by the Head of Programmes. Person Specification Experience as a live event technician for an arts, heritage or event venue. Experience of delivering live-streamed events. Experience of OBS or similar software. Experience with sound equipment including in-house PA systems, mixing desks and microphones. An ability to work calmly and confidently under pressure. A proactive and positive attitude to problem-solving. Excellent interpersonal and communications skills. An ability to work on own initiative and collaboratively. Flexibility to work weekends and evenings. Experience of working with rigged lighting Experience of rigging/de-rigging Video editing experience The rate of pay for this post will £20.00 per hour. Holiday is incorporated into hourly pay. The post is offered as a casual, part time role. Core working hours will be to cover event or show times, primarily during evenings and weekends. There will be a minimum 4 hour call for all events. The post will be subject to a three-month probationary period. Full terms and conditions will be made available on offer of appointment. You will need to provide evidence that you have the necessary permission to work in the UK. Conway Hall is committed to equal opportunities and diversity. We welcome and encourage job applications from people of all backgrounds.
Casualty /Public Liability Claims Technician Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD234. For all other vacancies, take a look at our website - exchange-street.co.uk
24/05/2026
Full time
Casualty /Public Liability Claims Technician Our client is looking to recruit a Casualty Claims Handler within their Liability team in Glasgow. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD234. For all other vacancies, take a look at our website - exchange-street.co.uk
Casualty/Liability Claims Technician Hybrid Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims / - Job Ref: 296767i. CD-35. For all other vacancies, take a look at our website -
24/05/2026
Full time
Casualty/Liability Claims Technician Hybrid Our client is looking to recruit a Senior Casualty / Liability Claims Handler within their Liability team in Manchester on a Hybrid basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims / - Job Ref: 296767i. CD-35. For all other vacancies, take a look at our website -
Casualty /Public Liability Claims Technician (CD251) Our client is looking to recruit a Casualty Claims Handler within their Liability team in Chelmsford. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD251. For all other vacancies, take a look at our website - exchange-street.co.uk
24/05/2026
Full time
Casualty /Public Liability Claims Technician (CD251) Our client is looking to recruit a Casualty Claims Handler within their Liability team in Chelmsford. You will use your technical knowledge and experience to proactively investigate liability claims for Personal Injury (EL/PL) and third-party property damage and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. Providing coordination and technical support for Liability Adjusters in the field, the role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service. Interestedapplicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD251. For all other vacancies, take a look at our website - exchange-street.co.uk
Casualty/Liability Claims Technician - Fully Remote Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
24/05/2026
Full time
Casualty/Liability Claims Technician - Fully Remote Our client is looking to recruit a Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Senior Casualty/Liability Claims Technician - Fully Remote Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
24/05/2026
Full time
Senior Casualty/Liability Claims Technician - Fully Remote Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
A leading claims management company is seeking a Casualty/Liability Claims Technician for a fully remote position. The successful candidate will use their technical expertise to investigate and settle liability claims, including Employers and Public Liability, while providing exceptional customer service. This role demands compliance with client requirements and efficient evidence gathering to support claims.
24/05/2026
Full time
A leading claims management company is seeking a Casualty/Liability Claims Technician for a fully remote position. The successful candidate will use their technical expertise to investigate and settle liability claims, including Employers and Public Liability, while providing exceptional customer service. This role demands compliance with client requirements and efficient evidence gathering to support claims.
Location: Hainault, London Underground Ltd Company: TfL, GLA or OPDC All offers of employment are subject to satisfactory right to work checks. Candidates must be able to demonstrate their right to work in the UK. At present TfL is unable to offer visa sponsorship for this role. Job role To investigate irregularities in Central Line Automatic Train Control (ATC) trainborne systems and equipment, identifying and rectifying failures to determine which items of faulty equipment need to be removed for repair, as well as carrying planned preventative maintenance of the ATC systems, and modifications. To ensure that an adequate supply of Central line Rolling Stock are available for passenger service by carrying out preventative maintenance and casualty repairs on Automatic Train Control (ATC) Systems and ensure that the system provides the acceptable level of reliability by providing mentorship and support to Train system Maintainers. This is a safety critical role so you will need to get clearance from our Occupational Health team before you start. Key Accountabilities To promote an integrated approach to the maintenance of Automatic Train Control (ATC) systems, treating the trackside and train based elements of ATC as components of an overall system, so that levels of reliability and availability of the service delivered to LUL are improved and sustained. Contribute to the creation, introduction and use of fault finding procedures and help to manage the analysis of data produced to take the correct action and make decisions affecting the reliability of ATC equipment before and after repairs have been completed; and to represent ATC Group at the Fleet Daily Failure Meeting. Oversee the definition, introduction, maintenance and use of all relevant approvals and safety assurance procedures deemed necessary to support hardware/software change associated with ATC improvement/upgrade. Ensure that complete and accurate records are created and maintained for train related maintenance first and second line testing activities. Contribute to the creation, introduction and use of fault finding procedures. To ensure that control system technologies and modifications that will contribute to improved efficiency are identified and that there is sufficient engineering focus on all matters that affect asset maintenance delivery and also ensure relevant test equipment is identified. Supporting technical development. To contribute to the development of the Company Management System. Support the ongoing development of Train system Maintainers and cover Engineering Manager duties where necessary. Skills Electrical, electronic, and mechanical skills relevant to an engineering maintenance environment (Essential). Relevant engineering experience (e.g., Rolling stock, Aviation) (Essential). A self starter capable of working on their own initiative (Essential). Able to understand maintenance instructions and procedures (Essential). Ability to be flexible & support the team to achieve success (Essential). Ability to work as part of a highly focused team (Essential). Able to manage time and work to tight timescales (Essential). Ability to communicate effectively (Essential). Knowledge Essential: ONC/HNC (or equivalent) in Electrical and Electronic Engineering. Desirable: Experienced in the use of standard software packages including Microsoft Word, Excel, PowerPoint, Project and relevant industry software. Membership of a Professional Institution is considered advantageous. Experience Essential: Knowledge of ATO/ATP on modern rolling stock. Essential: Minimum 2 years' experience of fault diagnosis and maintenance of electrical/electronic systems. Desirable: All relevant licences deemed necessary for this post, will hold or be able to gain I.R.S.E. licences as required, and hold a Safety critical licence. Benefits Final salary pension scheme. Free travel for you on the TfL network. Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home. 29 days annual leave plus public and bank holidays. TfL is committed to work life balance, operating a hybrid working approach where business and role requirements allow. Tax efficient cycle to work programme. Retail, health, leisure and travel offers. Discounted Eurostar travel. Equality, diversity and inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
22/05/2026
Full time
Location: Hainault, London Underground Ltd Company: TfL, GLA or OPDC All offers of employment are subject to satisfactory right to work checks. Candidates must be able to demonstrate their right to work in the UK. At present TfL is unable to offer visa sponsorship for this role. Job role To investigate irregularities in Central Line Automatic Train Control (ATC) trainborne systems and equipment, identifying and rectifying failures to determine which items of faulty equipment need to be removed for repair, as well as carrying planned preventative maintenance of the ATC systems, and modifications. To ensure that an adequate supply of Central line Rolling Stock are available for passenger service by carrying out preventative maintenance and casualty repairs on Automatic Train Control (ATC) Systems and ensure that the system provides the acceptable level of reliability by providing mentorship and support to Train system Maintainers. This is a safety critical role so you will need to get clearance from our Occupational Health team before you start. Key Accountabilities To promote an integrated approach to the maintenance of Automatic Train Control (ATC) systems, treating the trackside and train based elements of ATC as components of an overall system, so that levels of reliability and availability of the service delivered to LUL are improved and sustained. Contribute to the creation, introduction and use of fault finding procedures and help to manage the analysis of data produced to take the correct action and make decisions affecting the reliability of ATC equipment before and after repairs have been completed; and to represent ATC Group at the Fleet Daily Failure Meeting. Oversee the definition, introduction, maintenance and use of all relevant approvals and safety assurance procedures deemed necessary to support hardware/software change associated with ATC improvement/upgrade. Ensure that complete and accurate records are created and maintained for train related maintenance first and second line testing activities. Contribute to the creation, introduction and use of fault finding procedures. To ensure that control system technologies and modifications that will contribute to improved efficiency are identified and that there is sufficient engineering focus on all matters that affect asset maintenance delivery and also ensure relevant test equipment is identified. Supporting technical development. To contribute to the development of the Company Management System. Support the ongoing development of Train system Maintainers and cover Engineering Manager duties where necessary. Skills Electrical, electronic, and mechanical skills relevant to an engineering maintenance environment (Essential). Relevant engineering experience (e.g., Rolling stock, Aviation) (Essential). A self starter capable of working on their own initiative (Essential). Able to understand maintenance instructions and procedures (Essential). Ability to be flexible & support the team to achieve success (Essential). Ability to work as part of a highly focused team (Essential). Able to manage time and work to tight timescales (Essential). Ability to communicate effectively (Essential). Knowledge Essential: ONC/HNC (or equivalent) in Electrical and Electronic Engineering. Desirable: Experienced in the use of standard software packages including Microsoft Word, Excel, PowerPoint, Project and relevant industry software. Membership of a Professional Institution is considered advantageous. Experience Essential: Knowledge of ATO/ATP on modern rolling stock. Essential: Minimum 2 years' experience of fault diagnosis and maintenance of electrical/electronic systems. Desirable: All relevant licences deemed necessary for this post, will hold or be able to gain I.R.S.E. licences as required, and hold a Safety critical licence. Benefits Final salary pension scheme. Free travel for you on the TfL network. Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home. 29 days annual leave plus public and bank holidays. TfL is committed to work life balance, operating a hybrid working approach where business and role requirements allow. Tax efficient cycle to work programme. Retail, health, leisure and travel offers. Discounted Eurostar travel. Equality, diversity and inclusion We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Delegated Authority Technician page is loaded Delegated Authority Technicianlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRAt Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Delegated Authority Technician to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Talbot Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist.Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.Syndicate 2019 provides Lloyd's investors with access to AIG's Private Client Select (PCS) portfolio.Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore. How you will create an impact Work with Senior DA Analysts in the onboarding of new Coverholders and Delegated Claims Administrators Reviewing new business submissions to ensure proposals align with Talbot's strategy and appetite, ensuring appropriate sign-offs are received if they do not Work collaboratively with the Senior Claims Delegated Authority Technician to ensure Talbot's compliance with its Claims Delegated Authority Framework and Lloyd's Principles for doing business Ongoing monitoring of Coverholder and DCA performance Periodic due diligence reviews of Coverholders and Delegated Claims Administrators, in line with the relevant framework Undertake reviews of Binding Authority Agreements and Delegated Claims Administrator contracts Assist in the administration of Delegated Authority Audit Programme, including scheduling and scoping of audits and follow up of recommendations Liaise with internal and external stakeholders including but not limited to Underwriters, Claims Adjusters, Brokers, External Auditors, Lloyd's Support the Product Governance process Prepare committee packs and attend internal committee meetings where required Escalation of Delegated Authority breaches to appropriate forums Provide technical advice to internal stakeholders on Delegated Authority matters Develop and maintain effective relationships with Underwriters and other internal stakeholders What you'll need to succeed Experience of Delegated Authority Practices, preferably at Lloyd's Excellent attention to detail Excellent stakeholder management skills Some knowledge of Conduct Risk and Product Oversight in insurance Ability to manage workload, multi-task and work to tight deadlines Proactive attitude and good problem solving skills AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:UW - UnderwritingTalbot Underwriting Services Ltd (TS1)locations: Londontime type: Full timeposted on: Posted 7 Days Ago
16/05/2026
Full time
Delegated Authority Technician page is loaded Delegated Authority Technicianlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRAt Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Delegated Authority Technician to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Talbot Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist.Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.Syndicate 2019 provides Lloyd's investors with access to AIG's Private Client Select (PCS) portfolio.Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore. How you will create an impact Work with Senior DA Analysts in the onboarding of new Coverholders and Delegated Claims Administrators Reviewing new business submissions to ensure proposals align with Talbot's strategy and appetite, ensuring appropriate sign-offs are received if they do not Work collaboratively with the Senior Claims Delegated Authority Technician to ensure Talbot's compliance with its Claims Delegated Authority Framework and Lloyd's Principles for doing business Ongoing monitoring of Coverholder and DCA performance Periodic due diligence reviews of Coverholders and Delegated Claims Administrators, in line with the relevant framework Undertake reviews of Binding Authority Agreements and Delegated Claims Administrator contracts Assist in the administration of Delegated Authority Audit Programme, including scheduling and scoping of audits and follow up of recommendations Liaise with internal and external stakeholders including but not limited to Underwriters, Claims Adjusters, Brokers, External Auditors, Lloyd's Support the Product Governance process Prepare committee packs and attend internal committee meetings where required Escalation of Delegated Authority breaches to appropriate forums Provide technical advice to internal stakeholders on Delegated Authority matters Develop and maintain effective relationships with Underwriters and other internal stakeholders What you'll need to succeed Experience of Delegated Authority Practices, preferably at Lloyd's Excellent attention to detail Excellent stakeholder management skills Some knowledge of Conduct Risk and Product Oversight in insurance Ability to manage workload, multi-task and work to tight deadlines Proactive attitude and good problem solving skills AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:UW - UnderwritingTalbot Underwriting Services Ltd (TS1)locations: Londontime type: Full timeposted on: Posted 7 Days Ago
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
10/11/2021
Full time
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
10/11/2021
Full time
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Want to kick-start a career with an award-winning UK software company? Now's your chance! Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service. As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met. Who we are Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth. We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth. Responsibilities To provide software implementation services to our customers. Troubleshoot technical/user issues. Help customers to understand and learn how their new software works. To ensure requests for assistance are dealt with promptly and profesionally. Work collaboratively across departments to deliver a consistently excellent service. Proactively provide information to users on the progress of outstanding implementation elements. Skills Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential. Confident in a customer facing role. Strong organisational and interpersonal skills. Well organised with good prioritisation skills. Comfortable with multi-tasking and adapting to change. A team player with ability to work on own initiative and as part of the team. Excellent communication skills. Approachable with a willingness to help others. Ability to present information in a friendly yet professional manner. Ability to learn quickly and accurately. What we can offer you By working as part of the OrderWise team, all colleagues enjoy the following: A flexi-time setup allowing you to balance your work/personal commitments your way. Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day. Regular performance and salary reviews. Attendance bonus scheme. On-going staff training and improvement programmes. An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday. An extra day of annual leave for every year you work for the company. Easily accessible working location with parking. Smart/casual dress code. Access to our private company gym with a personal trainer. Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.
07/10/2021
Full time
Want to kick-start a career with an award-winning UK software company? Now's your chance! Due to continued expansion, we are looking for a Software Implementation Technician to join our Projects & Implementation department. When we enter into new partnerships with our customers, it is the Implementation Technicians that make things happen - from installing our award winning software to ensuring our customers get the maximum benefit from it, all whilst providing consistently excellent customer service. As a Software Implementation Technician, you'll need to be confident, hard working and flexible. You'll be working hands on with our software and directly with our customers wherever they are based, making an interest in travel an essential requirement for this role. You'll need to be comfortable speaking to customers, able to think on your feet to adapt to new and developing situations, and able to work to deadlines to ensure our defined SLAs are met. Who we are Wise Software (UK) Ltd. is a modern, exciting, growing and forward-thinking company that develops and sells OrderWise, a market leading business management software solution. OrderWise is used by small, medium and large businesses across the UK and beyond, with over 10,000 users across a wide range of industry sectors. We continue to grow from strength to strength, achieving a turnover of £15.4m in 2021 and demonstrating significant year on year growth. We have over 200 employees working across our teams including Developers, Testers, Project Managers, Trainers, Sales Coordinators and Technical Support Advisers, all of whom enjoy working from our purpose-built Head Office near Lincoln. The OrderWise team is dynamic, creative, dedicated and diverse, and we are looking for the best people to join us on our journey in taking the company through our next phase of growth. Responsibilities To provide software implementation services to our customers. Troubleshoot technical/user issues. Help customers to understand and learn how their new software works. To ensure requests for assistance are dealt with promptly and profesionally. Work collaboratively across departments to deliver a consistently excellent service. Proactively provide information to users on the progress of outstanding implementation elements. Skills Excellent IT and Windows software skills. Knowledge of SQL would be advantageous but not essential. Confident in a customer facing role. Strong organisational and interpersonal skills. Well organised with good prioritisation skills. Comfortable with multi-tasking and adapting to change. A team player with ability to work on own initiative and as part of the team. Excellent communication skills. Approachable with a willingness to help others. Ability to present information in a friendly yet professional manner. Ability to learn quickly and accurately. What we can offer you By working as part of the OrderWise team, all colleagues enjoy the following: A flexi-time setup allowing you to balance your work/personal commitments your way. Flexi-breaks allowing you to take your breaks whenever you prefer throughout the day. Regular performance and salary reviews. Attendance bonus scheme. On-going staff training and improvement programmes. An initial 22 days paid annual leave + 8 bank holidays + a day off for your birthday. An extra day of annual leave for every year you work for the company. Easily accessible working location with parking. Smart/casual dress code. Access to our private company gym with a personal trainer. Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.
