Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
04/06/2026
Full time
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.
This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
This post is offered on a permanent, full-time basis and is immediately available.
Job reference number: 804-26
Closing date: 9am Monday 15 June 2026
Interview date: Thursday 25 June 2026
Salary: Grade 6, £34,350 - £37,968 per annum. Appointments will normally be made to the first point of the grade.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Excis Compliance is seeking an Onsite IT Support Engineer in Paddington, United Kingdom. You will provide comprehensive support for desktops, laptops, and peripherals, ensuring high-quality customer service for all users, including VIPs. The successful candidate will have a strong understanding of Microsoft Windows operating systems, experience with Microsoft 365 applications, and excellent interpersonal skills. Join us to contribute to a dynamic team that values innovation and operational success.
06/06/2026
Full time
Excis Compliance is seeking an Onsite IT Support Engineer in Paddington, United Kingdom. You will provide comprehensive support for desktops, laptops, and peripherals, ensuring high-quality customer service for all users, including VIPs. The successful candidate will have a strong understanding of Microsoft Windows operating systems, experience with Microsoft 365 applications, and excellent interpersonal skills. Join us to contribute to a dynamic team that values innovation and operational success.
Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High - DV At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. UNLEASH YOUR POTENTIAL This sub family is responsible for providing on site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilisation of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area wide procedural/policy changes. Your Role and Primary Responsibilities Impact: Works independently to achieve day to day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff. Complexity: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communication: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches. Leadership & Talent Management: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas. Typical Education & Experience Typically requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. Basic Qualifications Design build, test and ongoing management of SCCM infrastructure Design build, test and ongoing management of a VDI solution using VMWare Deployment and support experience with Dell server hardware Management and troubleshooting of storage technologies including Dell and NetApp Management and troubleshooting of Active Directory within an on premise environment Development of a customer desktop build with a number of bespoke/legacy applications Packaging of applications Excellent communication skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experience in patch management including analysis and deployment Understanding of the importance of stakeholder management and organisational acumen Provide up to date and accurate reporting to programme and customer Demonstrable ability to adapt to new technologies, skillsets and to learn quickly Worked in a business or safety critical environment previously Excellent understanding of end to end engineering processes You Might Also Have Design, build, test and ongoing management of O365 (Exchange, Teams) Management and troubleshooting of Microsoft Exchange (on premise) Design, build, test and ongoing management of Ivanti infrastructure Design build, test and ongoing management of MDT infrastructure What We Offer We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work life balance. Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Pay Range £47,600.00-£61,000.00
06/06/2026
Full time
Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High - DV At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. UNLEASH YOUR POTENTIAL This sub family is responsible for providing on site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilisation of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area wide procedural/policy changes. Your Role and Primary Responsibilities Impact: Works independently to achieve day to day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff. Complexity: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communication: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches. Leadership & Talent Management: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas. Typical Education & Experience Typically requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. Basic Qualifications Design build, test and ongoing management of SCCM infrastructure Design build, test and ongoing management of a VDI solution using VMWare Deployment and support experience with Dell server hardware Management and troubleshooting of storage technologies including Dell and NetApp Management and troubleshooting of Active Directory within an on premise environment Development of a customer desktop build with a number of bespoke/legacy applications Packaging of applications Excellent communication skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experience in patch management including analysis and deployment Understanding of the importance of stakeholder management and organisational acumen Provide up to date and accurate reporting to programme and customer Demonstrable ability to adapt to new technologies, skillsets and to learn quickly Worked in a business or safety critical environment previously Excellent understanding of end to end engineering processes You Might Also Have Design, build, test and ongoing management of O365 (Exchange, Teams) Management and troubleshooting of Microsoft Exchange (on premise) Design, build, test and ongoing management of Ivanti infrastructure Design build, test and ongoing management of MDT infrastructure What We Offer We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work life balance. Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Pay Range £47,600.00-£61,000.00
Job Description WE'RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key. Client in 190+ countries We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! WHAT YOU'LL DO Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals. Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism. Troubleshoot hardware and software issues across Windows platforms. Build and deploy PCs, patch network points, and resolve printer and connectivity issues. Maintain and update site-specific documentation and knowledgebase articles. Collaborate effectively with internal support teams and third-party vendors. Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks. Use remote support tools and ticketing systems to track and resolve issues. Requirements WHAT YOU NEED Strong knowledge of Microsoft Windows operating systems (current and legacy). Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.). Experience with Windows imaging techniques (network and local). Familiarity with Active Directory and Azure Active Directory. Skilled in desktop and printer configuration and troubleshooting. Excellent interpersonal and communication skills-both written and verbal. Why Join Us? At Excis, your work matters. You'll be part of a dynamic, hands on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
06/06/2026
Full time
Job Description WE'RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key. Client in 190+ countries We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! WHAT YOU'LL DO Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals. Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism. Troubleshoot hardware and software issues across Windows platforms. Build and deploy PCs, patch network points, and resolve printer and connectivity issues. Maintain and update site-specific documentation and knowledgebase articles. Collaborate effectively with internal support teams and third-party vendors. Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks. Use remote support tools and ticketing systems to track and resolve issues. Requirements WHAT YOU NEED Strong knowledge of Microsoft Windows operating systems (current and legacy). Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.). Experience with Windows imaging techniques (network and local). Familiarity with Active Directory and Azure Active Directory. Skilled in desktop and printer configuration and troubleshooting. Excellent interpersonal and communication skills-both written and verbal. Why Join Us? At Excis, your work matters. You'll be part of a dynamic, hands on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Nhs National Services Scotland
Bothwell, Lanarkshire
NHS National Services Scotland is seeking a technical support specialist to deliver second-line support within the Microsoft 365 environment. This role involves managing organization-owned devices, ensuring compliance with security standards, and enhancing endpoint services. The ideal candidate will possess a degree in IT and experience in desktop support, alongside skills in Microsoft Intune. The position offers substantial benefits including 35 days of annual leave and a generous NHS pension scheme.
06/06/2026
Full time
NHS National Services Scotland is seeking a technical support specialist to deliver second-line support within the Microsoft 365 environment. This role involves managing organization-owned devices, ensuring compliance with security standards, and enhancing endpoint services. The ideal candidate will possess a degree in IT and experience in desktop support, alongside skills in Microsoft Intune. The position offers substantial benefits including 35 days of annual leave and a generous NHS pension scheme.
Nhs National Services Scotland
Bothwell, Lanarkshire
About The Organisation Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. The Role To deliver second line technical support and operational services for endpoint and device management within the Microsoft 365 environment. The post holder contributes to the effective, secure, and compliant management of organisation owned devices through the application of defined technical standards, policies, and procedures, with a key focus on Microsoft Intune. The role supports the ongoing development of endpoint services as the device estate expands to include mobile devices, laptops, and desktops. In this key role, you will: Operate as part of the Endpoint & Microsoft 365 operational team, delivering agreed services and support. Work within established governance, architectures, and strategic direction. Provide technical implementation and advisory input, without responsibility for defining organisational strategy or policy. Supports devices and services used by staff across NHS Lanarkshire. Key Role Functions Configures, supports, and maintains endpoint management services within Microsoft 365, primarily using Microsoft Intune Applies and supports device management policies relating to configuration, compliance, application deployment, and security settings, in line with approved standards Provides second line investigation and resolution of endpoint related incidents and service requests Supports the operational management of mobile devices and contributes to the expanding management of laptops and desktops within the endpoint service Assists in the rollout, testing, and adoption of new endpoint functionality, tools, or device types Communication & Working Relationships Works collaboratively with colleagues across Infrastructure, Endpoint, Microsoft 365, Security, and Service Delivery teams. Liaises with service desk staff to support effective escalation and resolution of endpoint related issues. Engages with suppliers and third parties as required, under direction and within agreed processes. Analysis, Planning & Strategic Contribution Applies specialist technical knowledge to assess device configurations, policy impacts, and support requirements. Provides technical advice and recommendations to senior engineers and managers to inform: Device suitability and capabilities Endpoint configuration approaches Autonomy & Decision Making Works with delegated responsibility for own workload within defined priorities and procedures. Exercises judgement in diagnosing technical issues and applying agreed resolutions. Escalates complex, high risk, or non standard issues in line with governance and management structures. Accountability & Responsibility Responsible for the quality, accuracy, and security of technical work undertaken. Ensures actions comply with organisational policies, information governance requirements, and security standards. Does not hold budgetary, people management, or strategic ownership responsibilities. Additional Role Information The role supports endpoint services delivered through Microsoft 365 technologies, including Intune and associated device platforms. The post holder is expected to maintain technical knowledge relevant to the role and adapt to service evolution within the agreed remit. May be required to participate in service improvement activity, testing, and project work as part of the operational team. What You'll Bring: Be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department Have additional technical training and certification in relevant technical skills and products Have experience in a health service environment Be required to participate in the eHealth on call support service which provides first line support for 24/7 IT systems in NHSL. A driving licence is required; this must be a full UK/EU/EEA licence What we Offer As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including: Annual Leave - 35 days including public holidays Generous NHS pension scheme Annual incremental salary progression Paid sick leave increasing with length of service NHS discounts and more. NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another. Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings. For informal discussion, please contact Matthew Boyle, Digital Operations Manager on If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator, on Interested? Full details about the role are provided in the attached Job Description and Person Specification. Please review our Application Guidance which explain key information including closing dates, amendments, right to work requirements, sponsorship eligibility and important points to be aware of before submitting your application You can also learn more about working with NHS Lanarkshire by viewing our Information Pack Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted. This advert may close early if we receive a high number of applications, so we encourage you to apply early.
06/06/2026
Full time
About The Organisation Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. The Role To deliver second line technical support and operational services for endpoint and device management within the Microsoft 365 environment. The post holder contributes to the effective, secure, and compliant management of organisation owned devices through the application of defined technical standards, policies, and procedures, with a key focus on Microsoft Intune. The role supports the ongoing development of endpoint services as the device estate expands to include mobile devices, laptops, and desktops. In this key role, you will: Operate as part of the Endpoint & Microsoft 365 operational team, delivering agreed services and support. Work within established governance, architectures, and strategic direction. Provide technical implementation and advisory input, without responsibility for defining organisational strategy or policy. Supports devices and services used by staff across NHS Lanarkshire. Key Role Functions Configures, supports, and maintains endpoint management services within Microsoft 365, primarily using Microsoft Intune Applies and supports device management policies relating to configuration, compliance, application deployment, and security settings, in line with approved standards Provides second line investigation and resolution of endpoint related incidents and service requests Supports the operational management of mobile devices and contributes to the expanding management of laptops and desktops within the endpoint service Assists in the rollout, testing, and adoption of new endpoint functionality, tools, or device types Communication & Working Relationships Works collaboratively with colleagues across Infrastructure, Endpoint, Microsoft 365, Security, and Service Delivery teams. Liaises with service desk staff to support effective escalation and resolution of endpoint related issues. Engages with suppliers and third parties as required, under direction and within agreed processes. Analysis, Planning & Strategic Contribution Applies specialist technical knowledge to assess device configurations, policy impacts, and support requirements. Provides technical advice and recommendations to senior engineers and managers to inform: Device suitability and capabilities Endpoint configuration approaches Autonomy & Decision Making Works with delegated responsibility for own workload within defined priorities and procedures. Exercises judgement in diagnosing technical issues and applying agreed resolutions. Escalates complex, high risk, or non standard issues in line with governance and management structures. Accountability & Responsibility Responsible for the quality, accuracy, and security of technical work undertaken. Ensures actions comply with organisational policies, information governance requirements, and security standards. Does not hold budgetary, people management, or strategic ownership responsibilities. Additional Role Information The role supports endpoint services delivered through Microsoft 365 technologies, including Intune and associated device platforms. The post holder is expected to maintain technical knowledge relevant to the role and adapt to service evolution within the agreed remit. May be required to participate in service improvement activity, testing, and project work as part of the operational team. What You'll Bring: Be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department Have additional technical training and certification in relevant technical skills and products Have experience in a health service environment Be required to participate in the eHealth on call support service which provides first line support for 24/7 IT systems in NHSL. A driving licence is required; this must be a full UK/EU/EEA licence What we Offer As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including: Annual Leave - 35 days including public holidays Generous NHS pension scheme Annual incremental salary progression Paid sick leave increasing with length of service NHS discounts and more. NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another. Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings. For informal discussion, please contact Matthew Boyle, Digital Operations Manager on If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator, on Interested? Full details about the role are provided in the attached Job Description and Person Specification. Please review our Application Guidance which explain key information including closing dates, amendments, right to work requirements, sponsorship eligibility and important points to be aware of before submitting your application You can also learn more about working with NHS Lanarkshire by viewing our Information Pack Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted. This advert may close early if we receive a high number of applications, so we encourage you to apply early.
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
06/06/2026
Full time
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
Locations: Liverpool, GB - L3 1NW • Glasgow, GB - G2 1EH • London, GB - EC2V 7QN At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most. We're proud to be one of the UK's leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing. As of June 2025 Role Title: Automation Engineer Division: Technology Location: Glasgow, Liverpool, London Reports to: Automation Product Owner Working pattern: Hybrid About the Role Design, build and run AI powered automations that improve speed, quality and colleague experience. The Automation Engineer will engineer copilots, agents and AI first workflows on Microsoft platforms, grounded in enterprise data and delivered with strong controls. You'll still use classic automation where it fits, but your default mindset is AI then automate-leveraging Copilot Studio, Azure OpenAI, and Power Platform to solve real business problems end to end. What you'll be responsible for AI & Agent engineering - Build secure, reliable copilots/agents in Copilot Studio (topics, actions, plugins, triggers), orchestrating tasks, decisions and integrations across M365 and line of business systems. Generative workflows - Design RAG grounded (retrieval augmented) workflows using Azure OpenAI with Graph/data connectors; optimise prompts, grounding, safety and evaluation. Power Platform delivery - Implement Power Automate (cloud/desktop) flows and Power Apps where appropriate; create reusable connectors/components; apply DLP policies. Systems integration - Integrate with APIs (REST/JSON), SharePoint/Teams/Outlook, CRM, data platforms and event triggers; handle identity, permissions and audit. Quality, reliability & support - Write testable solutions, instrument for telemetry, monitor for drift, and iterate based on usage data and user feedback. Process design - Partner with SMEs to map AS IS/TO BE, prioritise opportunities, and choose the right tool (agent, gen AI, workflow, RPA) for the job. Continuous improvement - Track emerging features, evolve patterns/playbooks, and mentor colleagues through show and tell sessions and code reviews. About you Strong problem solving, pragmatic delivery, and comfort with rapid iteration. Clear communicator who can explain trade offs and make defensible technical choices. Disciplined engineering habits: testing, observability, documentation, and secure coding. Proven ability to turn ambiguous business needs into working AI agents and automations. Copilot Studio - topics, actions, plugins, Power Automate triggers, knowledge sources; lifecycle, environments and ALM. Microsoft 365 & Graph - SharePoint, Teams, Outlook; Graph APIs/connectors; permissions & governance. Azure AI Foundry (AI Studio) - Prompt Flow orchestration, evaluation flows, model catalog deployments, vector search/RAG pipelines, safety configuration, monitoring and AI project lifecycle management. Dev fundamentals - Git/Azure DevOps, CI/CD, environment strategy, secure secrets management. RPA experience (e.g., Blue Prism) for legacy/desktop use cases; UiPath/Automation Anywhere exposure a plus. Scripting - PowerShell and/or Python for utilities, data prep and connectors. Power BI for light analytics/telemetry visualisation. Test automation (unit, integration, contract tests) and chaos/latency testing for agents. Basic front end skills for internal tools (e.g., Fluent UI, react - nice to have). Measures of Success AI agents and automations are delivered to production safely, with clear measurable benefits (time saved, quality uplift, improved colleague experience). Solutions are secure, compliant and supportable: documented build/runbooks, monitored performance, controlled access, and auditable changes. Automation and AI patterns are reusable and scalable (components, connectors, standards), reducing delivery time for future use cases. Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents & carers Study support - study days and funding for courses and qualifications Season travel ticket loans Other voluntary benefits you can choose to suit you Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of. Our values shape how we work: We aim high We get it done We show we care We do the right thing We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.
06/06/2026
Full time
Locations: Liverpool, GB - L3 1NW • Glasgow, GB - G2 1EH • London, GB - EC2V 7QN At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most. We're proud to be one of the UK's leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing. As of June 2025 Role Title: Automation Engineer Division: Technology Location: Glasgow, Liverpool, London Reports to: Automation Product Owner Working pattern: Hybrid About the Role Design, build and run AI powered automations that improve speed, quality and colleague experience. The Automation Engineer will engineer copilots, agents and AI first workflows on Microsoft platforms, grounded in enterprise data and delivered with strong controls. You'll still use classic automation where it fits, but your default mindset is AI then automate-leveraging Copilot Studio, Azure OpenAI, and Power Platform to solve real business problems end to end. What you'll be responsible for AI & Agent engineering - Build secure, reliable copilots/agents in Copilot Studio (topics, actions, plugins, triggers), orchestrating tasks, decisions and integrations across M365 and line of business systems. Generative workflows - Design RAG grounded (retrieval augmented) workflows using Azure OpenAI with Graph/data connectors; optimise prompts, grounding, safety and evaluation. Power Platform delivery - Implement Power Automate (cloud/desktop) flows and Power Apps where appropriate; create reusable connectors/components; apply DLP policies. Systems integration - Integrate with APIs (REST/JSON), SharePoint/Teams/Outlook, CRM, data platforms and event triggers; handle identity, permissions and audit. Quality, reliability & support - Write testable solutions, instrument for telemetry, monitor for drift, and iterate based on usage data and user feedback. Process design - Partner with SMEs to map AS IS/TO BE, prioritise opportunities, and choose the right tool (agent, gen AI, workflow, RPA) for the job. Continuous improvement - Track emerging features, evolve patterns/playbooks, and mentor colleagues through show and tell sessions and code reviews. About you Strong problem solving, pragmatic delivery, and comfort with rapid iteration. Clear communicator who can explain trade offs and make defensible technical choices. Disciplined engineering habits: testing, observability, documentation, and secure coding. Proven ability to turn ambiguous business needs into working AI agents and automations. Copilot Studio - topics, actions, plugins, Power Automate triggers, knowledge sources; lifecycle, environments and ALM. Microsoft 365 & Graph - SharePoint, Teams, Outlook; Graph APIs/connectors; permissions & governance. Azure AI Foundry (AI Studio) - Prompt Flow orchestration, evaluation flows, model catalog deployments, vector search/RAG pipelines, safety configuration, monitoring and AI project lifecycle management. Dev fundamentals - Git/Azure DevOps, CI/CD, environment strategy, secure secrets management. RPA experience (e.g., Blue Prism) for legacy/desktop use cases; UiPath/Automation Anywhere exposure a plus. Scripting - PowerShell and/or Python for utilities, data prep and connectors. Power BI for light analytics/telemetry visualisation. Test automation (unit, integration, contract tests) and chaos/latency testing for agents. Basic front end skills for internal tools (e.g., Fluent UI, react - nice to have). Measures of Success AI agents and automations are delivered to production safely, with clear measurable benefits (time saved, quality uplift, improved colleague experience). Solutions are secure, compliant and supportable: documented build/runbooks, monitored performance, controlled access, and auditable changes. Automation and AI patterns are reusable and scalable (components, connectors, standards), reducing delivery time for future use cases. Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents & carers Study support - study days and funding for courses and qualifications Season travel ticket loans Other voluntary benefits you can choose to suit you Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of. Our values shape how we work: We aim high We get it done We show we care We do the right thing We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
06/06/2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
Description We are seeking a DevOps/SRE Engineer who has experience with being embedded in a product team to develop and support operationally resilient cloud infrastructure. The ideal candidate will have a track record in Microsoft Azure and Observability platforms in complex SaaS environments and have excellent communication skills. You will be joining our growing engineering organization building a wide range of market-leading InsurTech solutions at an exciting time as we evolve our portfolio from desktop/on-premise towards Cloud/SaaS. As a DevOps/SRE Engineer, you will work together with product and engineering teams and deliver highly scalable and reliable infrastructure, pipelines and support tools. This is a critical and varied role, using a wide range of technologies, combining strategic work with short-term tactical fixes and improvements. This role is open to flexible and hybrid working arrangements, with presence in the Reigate office two days per week. The Role Collaborate with the product and engineering teams on the design, build and operational management of the client-facing services Champion and implement best practice solutions for reliable, performant and observable SaaS products Build and improve CI/CD pipelines for product teams with focus on high cadence and cost effectiveness Implement infrastructure as code Support the team in infrastructure and networking related issues Maintain and configure observability platforms such as Datadog Proactively monitor production and other environments to ensure stability, availability, security and integrity Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles Participate in on-call rotation to provide support and ensure system uptime Qualifications What you'll bring Solid experience in DevOps and an interest in Site Reliability Engineering Experience of building and running 24x7 services in Microsoft Azure Strong scripting and IaC skills (PowerShell, Terraform, ARM, Pulumi, Bicep etc.) Experience of Microsoft Azure in areas such as networking, storage, integration, compute and analytics Experience of cloud observability concerns (logging, tracing, metrics, monitoring & alerting) Experience of Windows & Linux containers and orchestration platforms (Docker, Kubernetes) Strong interpersonal skills, with the ability to work effectively with many stakeholders Solid verbal and written communication skills, and the ability to present technical information clearly and concisely Confidence in making decisions and taking ownership of projects Other highly desirable, but not essential skills are: Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer Knowledge of Linux operating systems e.g. RHEL/OpenShift Understanding of network topologies and common network protocols and services Knowledge of security best practices and tools Chaos testing and disaster recovery Multi-tenancy environments Experience with Continuous Delivery including tools such as Octopus or Harness. Familiarity with programming languages such as C# What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (ICT_TECH TD_2026_21)
06/06/2026
Full time
Description We are seeking a DevOps/SRE Engineer who has experience with being embedded in a product team to develop and support operationally resilient cloud infrastructure. The ideal candidate will have a track record in Microsoft Azure and Observability platforms in complex SaaS environments and have excellent communication skills. You will be joining our growing engineering organization building a wide range of market-leading InsurTech solutions at an exciting time as we evolve our portfolio from desktop/on-premise towards Cloud/SaaS. As a DevOps/SRE Engineer, you will work together with product and engineering teams and deliver highly scalable and reliable infrastructure, pipelines and support tools. This is a critical and varied role, using a wide range of technologies, combining strategic work with short-term tactical fixes and improvements. This role is open to flexible and hybrid working arrangements, with presence in the Reigate office two days per week. The Role Collaborate with the product and engineering teams on the design, build and operational management of the client-facing services Champion and implement best practice solutions for reliable, performant and observable SaaS products Build and improve CI/CD pipelines for product teams with focus on high cadence and cost effectiveness Implement infrastructure as code Support the team in infrastructure and networking related issues Maintain and configure observability platforms such as Datadog Proactively monitor production and other environments to ensure stability, availability, security and integrity Participate in incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles Participate in on-call rotation to provide support and ensure system uptime Qualifications What you'll bring Solid experience in DevOps and an interest in Site Reliability Engineering Experience of building and running 24x7 services in Microsoft Azure Strong scripting and IaC skills (PowerShell, Terraform, ARM, Pulumi, Bicep etc.) Experience of Microsoft Azure in areas such as networking, storage, integration, compute and analytics Experience of cloud observability concerns (logging, tracing, metrics, monitoring & alerting) Experience of Windows & Linux containers and orchestration platforms (Docker, Kubernetes) Strong interpersonal skills, with the ability to work effectively with many stakeholders Solid verbal and written communication skills, and the ability to present technical information clearly and concisely Confidence in making decisions and taking ownership of projects Other highly desirable, but not essential skills are: Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer Knowledge of Linux operating systems e.g. RHEL/OpenShift Understanding of network topologies and common network protocols and services Knowledge of security best practices and tools Chaos testing and disaster recovery Multi-tenancy environments Experience with Continuous Delivery including tools such as Octopus or Harness. Familiarity with programming languages such as C# What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (ICT_TECH TD_2026_21)
Locations: Liverpool, GB - L3 1NW • Glasgow, GB - G2 1EH • London, GB - EC2V 7QN At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most. We're proud to be one of the UK's leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing. As of June 2025 Role Title: Automation Engineer Division: Technology Location: Glasgow, Liverpool, London Reports to: Automation Product Owner Working pattern: Hybrid About the Role Design, build and run AI powered automations that improve speed, quality and colleague experience. The Automation Engineer will engineer copilots, agents and AI first workflows on Microsoft platforms, grounded in enterprise data and delivered with strong controls. You'll still use classic automation where it fits, but your default mindset is AI then automate-leveraging Copilot Studio, Azure OpenAI, and Power Platform to solve real business problems end to end. What you'll be responsible for AI & Agent engineering - Build secure, reliable copilots/agents in Copilot Studio (topics, actions, plugins, triggers), orchestrating tasks, decisions and integrations across M365 and line of business systems. Generative workflows - Design RAG grounded (retrieval augmented) workflows using Azure OpenAI with Graph/data connectors; optimise prompts, grounding, safety and evaluation. Power Platform delivery - Implement Power Automate (cloud/desktop) flows and Power Apps where appropriate; create reusable connectors/components; apply DLP policies. Systems integration - Integrate with APIs (REST/JSON), SharePoint/Teams/Outlook, CRM, data platforms and event triggers; handle identity, permissions and audit. Quality, reliability & support - Write testable solutions, instrument for telemetry, monitor for drift, and iterate based on usage data and user feedback. Process design - Partner with SMEs to map AS IS/TO BE, prioritise opportunities, and choose the right tool (agent, gen AI, workflow, RPA) for the job. Continuous improvement - Track emerging features, evolve patterns/playbooks, and mentor colleagues through show and tell sessions and code reviews. About you Strong problem solving, pragmatic delivery, and comfort with rapid iteration. Clear communicator who can explain trade offs and make defensible technical choices. Disciplined engineering habits: testing, observability, documentation, and secure coding. Proven ability to turn ambiguous business needs into working AI agents and automations. Copilot Studio - topics, actions, plugins, Power Automate triggers, knowledge sources; lifecycle, environments and ALM. Microsoft 365 & Graph - SharePoint, Teams, Outlook; Graph APIs/connectors; permissions & governance. Azure AI Foundry (AI Studio) - Prompt Flow orchestration, evaluation flows, model catalog deployments, vector search/RAG pipelines, safety configuration, monitoring and AI project lifecycle management. Dev fundamentals - Git/Azure DevOps, CI/CD, environment strategy, secure secrets management. RPA experience (e.g., Blue Prism) for legacy/desktop use cases; UiPath/Automation Anywhere exposure a plus. Scripting - PowerShell and/or Python for utilities, data prep and connectors. Power BI for light analytics/telemetry visualisation. Test automation (unit, integration, contract tests) and chaos/latency testing for agents. Basic front end skills for internal tools (e.g., Fluent UI, react - nice to have). Measures of Success AI agents and automations are delivered to production safely, with clear measurable benefits (time saved, quality uplift, improved colleague experience). Solutions are secure, compliant and supportable: documented build/runbooks, monitored performance, controlled access, and auditable changes. Automation and AI patterns are reusable and scalable (components, connectors, standards), reducing delivery time for future use cases. Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents & carers Study support - study days and funding for courses and qualifications Season travel ticket loans Other voluntary benefits you can choose to suit you Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of. Our values shape how we work: We aim high We get it done We show we care We do the right thing We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.
06/06/2026
Full time
Locations: Liverpool, GB - L3 1NW • Glasgow, GB - G2 1EH • London, GB - EC2V 7QN At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns - it's about helping people feel confident in their decisions and supported in their future. We don't just manage money, we guide people through life's big moments, helping them stay on track and focus on what matters most. We're proud to be one of the UK's leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. We're a FTSE 250 company with national reach and a local feel - and we're growing. As of June 2025 Role Title: Automation Engineer Division: Technology Location: Glasgow, Liverpool, London Reports to: Automation Product Owner Working pattern: Hybrid About the Role Design, build and run AI powered automations that improve speed, quality and colleague experience. The Automation Engineer will engineer copilots, agents and AI first workflows on Microsoft platforms, grounded in enterprise data and delivered with strong controls. You'll still use classic automation where it fits, but your default mindset is AI then automate-leveraging Copilot Studio, Azure OpenAI, and Power Platform to solve real business problems end to end. What you'll be responsible for AI & Agent engineering - Build secure, reliable copilots/agents in Copilot Studio (topics, actions, plugins, triggers), orchestrating tasks, decisions and integrations across M365 and line of business systems. Generative workflows - Design RAG grounded (retrieval augmented) workflows using Azure OpenAI with Graph/data connectors; optimise prompts, grounding, safety and evaluation. Power Platform delivery - Implement Power Automate (cloud/desktop) flows and Power Apps where appropriate; create reusable connectors/components; apply DLP policies. Systems integration - Integrate with APIs (REST/JSON), SharePoint/Teams/Outlook, CRM, data platforms and event triggers; handle identity, permissions and audit. Quality, reliability & support - Write testable solutions, instrument for telemetry, monitor for drift, and iterate based on usage data and user feedback. Process design - Partner with SMEs to map AS IS/TO BE, prioritise opportunities, and choose the right tool (agent, gen AI, workflow, RPA) for the job. Continuous improvement - Track emerging features, evolve patterns/playbooks, and mentor colleagues through show and tell sessions and code reviews. About you Strong problem solving, pragmatic delivery, and comfort with rapid iteration. Clear communicator who can explain trade offs and make defensible technical choices. Disciplined engineering habits: testing, observability, documentation, and secure coding. Proven ability to turn ambiguous business needs into working AI agents and automations. Copilot Studio - topics, actions, plugins, Power Automate triggers, knowledge sources; lifecycle, environments and ALM. Microsoft 365 & Graph - SharePoint, Teams, Outlook; Graph APIs/connectors; permissions & governance. Azure AI Foundry (AI Studio) - Prompt Flow orchestration, evaluation flows, model catalog deployments, vector search/RAG pipelines, safety configuration, monitoring and AI project lifecycle management. Dev fundamentals - Git/Azure DevOps, CI/CD, environment strategy, secure secrets management. RPA experience (e.g., Blue Prism) for legacy/desktop use cases; UiPath/Automation Anywhere exposure a plus. Scripting - PowerShell and/or Python for utilities, data prep and connectors. Power BI for light analytics/telemetry visualisation. Test automation (unit, integration, contract tests) and chaos/latency testing for agents. Basic front end skills for internal tools (e.g., Fluent UI, react - nice to have). Measures of Success AI agents and automations are delivered to production safely, with clear measurable benefits (time saved, quality uplift, improved colleague experience). Solutions are secure, compliant and supportable: documented build/runbooks, monitored performance, controlled access, and auditable changes. Automation and AI patterns are reusable and scalable (components, connectors, standards), reducing delivery time for future use cases. Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9% non contributory or 10% if you contribute 5% Private medical insurance - Individual on joining, family after 1 year's service Life assurance - 8 salary Company share scheme Discretionary bonus Flexible holidays - purchase up to 5 additional days Green Car Scheme Family friendly policies - enhanced family leave for parents & carers Study support - study days and funding for courses and qualifications Season travel ticket loans Other voluntary benefits you can choose to suit you Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing - for our clients, our colleagues and the communities we're part of. Our values shape how we work: We aim high We get it done We show we care We do the right thing We're a Disability Confident Employer (level 2) under the UK Government scheme. This means we've signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click here. If you require adjustments to apply for a role at Rathbones, please contact us via to let us know what adjustments you may need. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you don't miss out.
A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.
06/06/2026
Full time
A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.
A leading educational technology provider is looking for an IT Support Engineer to provide top-notch support to education users. The role involves troubleshooting IT issues, assisting with technical support, and ensuring excellent customer service. Candidates should have strong problem-solving skills, experience with desktop and mobile devices, and good communication abilities. This position offers a competitive salary and benefits including private healthcare, a pension plan, and opportunities for hybrid working arrangements.
06/06/2026
Full time
A leading educational technology provider is looking for an IT Support Engineer to provide top-notch support to education users. The role involves troubleshooting IT issues, assisting with technical support, and ensuring excellent customer service. Candidates should have strong problem-solving skills, experience with desktop and mobile devices, and good communication abilities. This position offers a competitive salary and benefits including private healthcare, a pension plan, and opportunities for hybrid working arrangements.
Paddington, United Kingdom Posted on 03/06/2026 WE'RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key. Client in 190+ countries We foster an open, friendly, and supportive growth oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. WHAT YOU'LL DO Start your journey with Excis and grow with us! Provide on site support for desktops, laptops, printers, mobile devices, and peripherals. Deliver high quality customer service to all users, including VIPs, with confidence and professionalism. Troubleshoot hardware and software issues across Windows platforms. Build and deploy PCs, patch network points, and resolve printer and connectivity issues. Maintain and update site specific documentation and knowledgebase articles. Collaborate effectively with internal support teams and third party vendors. Manage incidents, IMACs (Install, Move, Add, Change), and project related tasks. Use remote support tools and ticketing systems to track and resolve issues. Requirements WHAT YOU NEED Strong knowledge of Microsoft Windows operating systems (current and legacy). Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.). Experience with Windows imaging techniques (network and local). Familiarity with Active Directory and Azure Active Directory. Skilled in desktop and printer configuration and troubleshooting. Excellent interpersonal and communication skills-both written and verbal. At Excis, your work matters. You'll be part of a dynamic, hands on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
06/06/2026
Full time
Paddington, United Kingdom Posted on 03/06/2026 WE'RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key. Client in 190+ countries We foster an open, friendly, and supportive growth oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. WHAT YOU'LL DO Start your journey with Excis and grow with us! Provide on site support for desktops, laptops, printers, mobile devices, and peripherals. Deliver high quality customer service to all users, including VIPs, with confidence and professionalism. Troubleshoot hardware and software issues across Windows platforms. Build and deploy PCs, patch network points, and resolve printer and connectivity issues. Maintain and update site specific documentation and knowledgebase articles. Collaborate effectively with internal support teams and third party vendors. Manage incidents, IMACs (Install, Move, Add, Change), and project related tasks. Use remote support tools and ticketing systems to track and resolve issues. Requirements WHAT YOU NEED Strong knowledge of Microsoft Windows operating systems (current and legacy). Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.). Experience with Windows imaging techniques (network and local). Familiarity with Active Directory and Azure Active Directory. Skilled in desktop and printer configuration and troubleshooting. Excellent interpersonal and communication skills-both written and verbal. At Excis, your work matters. You'll be part of a dynamic, hands on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Hybrid (2 day a week WFH) upon successful completion of probation / training plan BYTES: Bytes Technology Group is a leading provider of world class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, as evidenced by our long standing employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB As a Senior Service Desk Engineer, you will provide high quality support and act as a primary point of support for the Bytes Software Services functions and its staff. You will take on additional responsibilities such as covering some Team Leader duties, handling more complex tickets, and sharing your knowledge with the team. You will also serve as a role model for newer or more junior members, fostering a collaborative and supportive environment. KEY RESPONSIBILITIES Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or navigating 'self help' information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and high quality interface between systems support and its customers, ensuring customers feel assured they will be helped. Have good knowledge of FreshService and its configuration features. Be a strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Coordinate and publish IT announcements. Provide support and cover to the Service Desk Team Lead. Act as a primary point of support for other team members, offering guidance and assistance. Take ownership of more complex tickets and ensure timely resolution. Share knowledge and best practices with the team to improve overall service quality. Cover Team Leader responsibilities as needed, including coordinating team activities and managing workloads. Serve as a role model for newer or more junior members of the team, promoting a positive and collaborative work environment. Learn and better understand the FreshService ticketing system to enhance day to day activities. Be instrumental in putting forward and encouraging others to suggest ideas for improvement. QUALIFICATIONS, EXPERIENCE & SKILLS Qualifications Operating Systems - Windows 10, Windows 2012/ 2016 Client Applications - Microsoft Office, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation technologies. Additional Qualifications, Skills and Knowledge Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem solving and communication skills. Positive attitude towards problem solving and learning new technologies. Adaptable and flexible in an ever evolving environment. Customer focused and driven to resolve incidents and requests accurately and promptly. Ability to work independently and as part of a team. Qualities Articulate, literate, presentable, customer facing & technically astute. Self motivated, enthusiastic and willing to learn. Punctuality & good time keeping are essential. Team Player Working Hours and Benefits Working Hours: The EUC support team covers business hours from 08:00 to 17:30, Monday to Friday. Diversity and Inclusion At Bytes Technology Group, we believe that diversity and inclusion are key to fostering innovation and creativity. We are committed to creating a workplace where everyone feels valued and respected, regardless of their background, identity, or beliefs. We encourage applications from all qualified candidates and are dedicated to providing equal opportunities for all employees. Company Culture At Bytes Technology Group, we live by our motto, "Grow great people." We believe in investing in our colleagues and supporting their individual career journeys. Our culture is built on continuous learning, collaboration, and the personal and professional growth of our team members. Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment.
06/06/2026
Full time
Hybrid (2 day a week WFH) upon successful completion of probation / training plan BYTES: Bytes Technology Group is a leading provider of world class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, as evidenced by our long standing employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB As a Senior Service Desk Engineer, you will provide high quality support and act as a primary point of support for the Bytes Software Services functions and its staff. You will take on additional responsibilities such as covering some Team Leader duties, handling more complex tickets, and sharing your knowledge with the team. You will also serve as a role model for newer or more junior members, fostering a collaborative and supportive environment. KEY RESPONSIBILITIES Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or navigating 'self help' information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and high quality interface between systems support and its customers, ensuring customers feel assured they will be helped. Have good knowledge of FreshService and its configuration features. Be a strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Coordinate and publish IT announcements. Provide support and cover to the Service Desk Team Lead. Act as a primary point of support for other team members, offering guidance and assistance. Take ownership of more complex tickets and ensure timely resolution. Share knowledge and best practices with the team to improve overall service quality. Cover Team Leader responsibilities as needed, including coordinating team activities and managing workloads. Serve as a role model for newer or more junior members of the team, promoting a positive and collaborative work environment. Learn and better understand the FreshService ticketing system to enhance day to day activities. Be instrumental in putting forward and encouraging others to suggest ideas for improvement. QUALIFICATIONS, EXPERIENCE & SKILLS Qualifications Operating Systems - Windows 10, Windows 2012/ 2016 Client Applications - Microsoft Office, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation technologies. Additional Qualifications, Skills and Knowledge Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem solving and communication skills. Positive attitude towards problem solving and learning new technologies. Adaptable and flexible in an ever evolving environment. Customer focused and driven to resolve incidents and requests accurately and promptly. Ability to work independently and as part of a team. Qualities Articulate, literate, presentable, customer facing & technically astute. Self motivated, enthusiastic and willing to learn. Punctuality & good time keeping are essential. Team Player Working Hours and Benefits Working Hours: The EUC support team covers business hours from 08:00 to 17:30, Monday to Friday. Diversity and Inclusion At Bytes Technology Group, we believe that diversity and inclusion are key to fostering innovation and creativity. We are committed to creating a workplace where everyone feels valued and respected, regardless of their background, identity, or beliefs. We encourage applications from all qualified candidates and are dedicated to providing equal opportunities for all employees. Company Culture At Bytes Technology Group, we live by our motto, "Grow great people." We believe in investing in our colleagues and supporting their individual career journeys. Our culture is built on continuous learning, collaboration, and the personal and professional growth of our team members. Competitive salary and benefits package. Opportunities for professional development and career growth. A supportive and collaborative work environment.
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
06/06/2026
Full time
Overview Would you like to help enrich the lives of learners around the world? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits. We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school based users with technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to elevate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support including Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting. Image build and deploy tools - Microsoft and Apple devices. Basic operational knowledge of Microsoft 365 and/or Google Workspace. Technical knowledge and experience equivalent to CompTIA+ or similar. A working knowledge of ITIL methodology and use of an IT service desk ticketing system - e.g. ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. Additional Information RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Core Infrastructure - Platforms team is responsible for the foundational platform that powers all Kraken on premises and cloud infrastructure. We design and operate the systems that enable all engineering at Kraken; bringing together compute, storage, orchestration, and more into a unified reliable platform. You'll join a senior group of engineers working closely with SRE, Networking, and Security to deliver a stable, scalable, and secure foundation for all workloads. We're looking for someone to help modernize our datacenter stack and lead the buildout of the next generation compute platform that powers all on premises infrastructure. This is a Staff level role with deep technical ownership, architectural influence, and hands on responsibility. The opportunity Help design and architect Kraken's OpenStack based compute platform Lead the deployment, configuration, and scaling of OpenStack across multiple datacenters Manage, optimize, and maintain Kraken's OpenStack environments and lifecycle workflows Build and evolve bare metal and Virtual Machines provisioning using OpenStack components Help integrate our Kubernetes platform with OpenStack to provide a unified compute foundation Partner with networking, security, engineering, platform and SRE teams to define long term datacenter strategy Mentor engineers and contribute to roadmaps for private cloud and datacenter evolution Participate in an on call rotation to ensure the reliability of the core infrastructure platform Skills you should HODL 7+ years of hands on OpenStack experience (deployment, configuration, troubleshooting), at scale Expert level proficiency of OpenStack architecture, reliability, optimization, and operations Proficient with Openstack's Nova, Ironic, Neutron for host provisioning, networking and virtual machines management at scale in on premises datacenters Strong background in Linux, networking fundamentals, and distributed systems Experience with automation tools (Salt, Terraform) and infrastructure as code practices Strong security mindset with experience enforcing best practices in complex environments Proficiency in two or more languages: Python, Go, Bash Excellent communication and leadership skills, with ability to influence technical direction Comfortable working independently in a highly distributed, remote first team Self starter able to navigate multiple projects, domains, and problems Nice to have's Experience building and maintaining Kubernetes clusters running on top of Openstack Experience orchestrating multiple regional datacenters at scale As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
06/06/2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Core Infrastructure - Platforms team is responsible for the foundational platform that powers all Kraken on premises and cloud infrastructure. We design and operate the systems that enable all engineering at Kraken; bringing together compute, storage, orchestration, and more into a unified reliable platform. You'll join a senior group of engineers working closely with SRE, Networking, and Security to deliver a stable, scalable, and secure foundation for all workloads. We're looking for someone to help modernize our datacenter stack and lead the buildout of the next generation compute platform that powers all on premises infrastructure. This is a Staff level role with deep technical ownership, architectural influence, and hands on responsibility. The opportunity Help design and architect Kraken's OpenStack based compute platform Lead the deployment, configuration, and scaling of OpenStack across multiple datacenters Manage, optimize, and maintain Kraken's OpenStack environments and lifecycle workflows Build and evolve bare metal and Virtual Machines provisioning using OpenStack components Help integrate our Kubernetes platform with OpenStack to provide a unified compute foundation Partner with networking, security, engineering, platform and SRE teams to define long term datacenter strategy Mentor engineers and contribute to roadmaps for private cloud and datacenter evolution Participate in an on call rotation to ensure the reliability of the core infrastructure platform Skills you should HODL 7+ years of hands on OpenStack experience (deployment, configuration, troubleshooting), at scale Expert level proficiency of OpenStack architecture, reliability, optimization, and operations Proficient with Openstack's Nova, Ironic, Neutron for host provisioning, networking and virtual machines management at scale in on premises datacenters Strong background in Linux, networking fundamentals, and distributed systems Experience with automation tools (Salt, Terraform) and infrastructure as code practices Strong security mindset with experience enforcing best practices in complex environments Proficiency in two or more languages: Python, Go, Bash Excellent communication and leadership skills, with ability to influence technical direction Comfortable working independently in a highly distributed, remote first team Self starter able to navigate multiple projects, domains, and problems Nice to have's Experience building and maintaining Kubernetes clusters running on top of Openstack Experience orchestrating multiple regional datacenters at scale As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Salt Digital Recruitment is seeking a freelance Azure Cloud Engineer to support cloud infrastructure and application deployment needs within Microsoft Azure. The ideal candidate will have 3-5 years of experience, expert-level knowledge of Azure services, and strong automation skills. This fully remote role involves monitoring and optimizing cloud operations, collaborating with cross-functional teams, and experience with Azure Virtual Desktop (AVD) is highly preferred. The daily rate ranges from £250 to £350 depending on experience.
06/06/2026
Full time
Salt Digital Recruitment is seeking a freelance Azure Cloud Engineer to support cloud infrastructure and application deployment needs within Microsoft Azure. The ideal candidate will have 3-5 years of experience, expert-level knowledge of Azure services, and strong automation skills. This fully remote role involves monitoring and optimizing cloud operations, collaborating with cross-functional teams, and experience with Azure Virtual Desktop (AVD) is highly preferred. The daily rate ranges from £250 to £350 depending on experience.
Service Desk Engineer Position Overview The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. The role involves diagnosing problems and guiding users through step by step solutions in a desktop support environment. The engineer will also provide user friendly, professional technical solutions, facilitate one to one end user training as required, and ensure site technical documentation is maintained. Salary & Benefits £26,000 - £28,000 per year, depending on experience. Hybrid Working We recognise the benefits that remote and flexible working bring. We operate a hybrid working policy that allows employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Responsibilities Answer inbound calls within an agreed answer time. Log all customer issues, queries, and requests into the ticket management system. Provide Level Technical Support, diagnosing customer issues and providing a high level of first time fix. Manage and work to internal and customer SLAs, escalating any concerns. Create and maintain customer specific infrastructure documentation. Ensure end to end ownership of problem resolution. Manage client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Undertake all other reasonable requests. Qualifications & Experience Prior professional experience as a Service Desk Engineer supporting SMEs. Experience of working in a customer facing role. Familiarity with working to SLAs to meet both customer and contract requirements. Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) - basic troubleshooting. Knowledge of Windows client - basic troubleshooting. Understanding of Android - basic troubleshooting. Ability to support multi site clients. Strong communication skills, both verbally and in writing, to both technical and non technical audiences. A methodical approach suitable for resolving client requirements. Capacity to manage changing workload and priorities, working both within a team and independently. Skills in installation, removal, and troubleshooting of third party software. Selection Process We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you'll need any reasonable adjustments as part of the selection process, please highlight them on your application form.
06/06/2026
Full time
Service Desk Engineer Position Overview The Service Desk Engineer will provide technical software, hardware, and network problem resolution to clients. The role involves diagnosing problems and guiding users through step by step solutions in a desktop support environment. The engineer will also provide user friendly, professional technical solutions, facilitate one to one end user training as required, and ensure site technical documentation is maintained. Salary & Benefits £26,000 - £28,000 per year, depending on experience. Hybrid Working We recognise the benefits that remote and flexible working bring. We operate a hybrid working policy that allows employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Responsibilities Answer inbound calls within an agreed answer time. Log all customer issues, queries, and requests into the ticket management system. Provide Level Technical Support, diagnosing customer issues and providing a high level of first time fix. Manage and work to internal and customer SLAs, escalating any concerns. Create and maintain customer specific infrastructure documentation. Ensure end to end ownership of problem resolution. Manage client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Undertake all other reasonable requests. Qualifications & Experience Prior professional experience as a Service Desk Engineer supporting SMEs. Experience of working in a customer facing role. Familiarity with working to SLAs to meet both customer and contract requirements. Experience in Office 365 and Office Applications (Outlook, Excel, Word, PowerPoint) - basic troubleshooting. Knowledge of Windows client - basic troubleshooting. Understanding of Android - basic troubleshooting. Ability to support multi site clients. Strong communication skills, both verbally and in writing, to both technical and non technical audiences. A methodical approach suitable for resolving client requirements. Capacity to manage changing workload and priorities, working both within a team and independently. Skills in installation, removal, and troubleshooting of third party software. Selection Process We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you'll need any reasonable adjustments as part of the selection process, please highlight them on your application form.
