Medaille Trust
Home-Based Physiotherapy Services, London, UK
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
27/03/2026
Full time
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
IT & AV Support Technician (1st Line) Location: Sywell, Northamptonshire Full-time On-site Job ref: IT001 Closing date: 30th June 2026 About the role As an IT & AV Support Technician (1st Line) at Elevations, you ll play a vital role in keeping our people connected, supported, and able to do their best work. Based in our Sywell (Northamptonshire) office, you ll be the first point of contact for day-to-day IT and technical support, helping ensure our systems, devices, and office technology run smoothly and reliably. This is a hands-on, varied role that sits right at the heart of the business. You ll support colleagues across the studio and wider office, resolving Windows and MacOS device issues, maintaining meeting room and AV technology, and managing IT and AV equipment and stock. Your work will directly impact how effectively our teams collaborate, communicate, and deliver for our clients. While more complex server, network, and security matters are handled by our external IT consultancy, you ll work closely with them to escalate issues where needed, ensuring a seamless experience for the wider team. It s a role suited to someone who enjoys problem-solving, takes pride in helping others, and values being part of a collaborative, people-first environment. What you ll be doing Provide 1st line IT support, resolving day-to-day technical issues and identifying when escalation is required. Support colleagues with everyday IT queries (devices, printers, connectivity, applications). Configure and maintain laptops, desktops, and mobile devices. Set up and maintain AV and office technology (meeting room screens, conferencing tools, AV kit). Keep IT / AV stock records up to date, including equipment procurement and asset management. Create and maintain clear support documentation for colleagues. Escalate advanced server / network / security issues to our external IT partner. Contribute to small improvements that help make our IT and office systems run more smoothly. What we re looking for A practical IT problem-solver We re looking for someone who brings a positive mindset, takes pride in their work, and enjoys helping colleagues overcome technical challenges. You ll likely have experience in IT support, but just as important is your attitude, curiosity, and willingness to learn. Experience in a 1st line IT support or similar technical support role. Strong troubleshooting mindset with a logical approach to resolving issues. Good understanding of Windows environments. Experience supporting MacOS devices would be desirable but not essential. Organised, with good record-keeping skills for IT and AV equipment. Clear communicator who can explain technical issues in plain English. Interest in AV / Office technology and willingness to support the AV department. Good judgement in knowing when to escalate issues. A strong sense of ownership and pride in seeing issues through to resolution. What we offer We believe people do their best work when they feel supported. In return for your contribution, we offer: A supportive, people-first working environment A varied role supporting IT and AV in a creative, design-led business Opportunities to learn, grow, and develop A collaborative environment where your work makes a visible impact The reassurance of working alongside an external IT consultancy for infrastructure-level support Competitive salary (dependent on experience) Workplace pension About Elevations At Elevations, we believe great work happens when people feel supported, trusted, and inspired to do their best thinking. For over forty years, we ve built strong relationships and a reputation for thoughtful, well- crafted work, always putting people at the heart of what we do. We are a collaborative, values-led team that takes pride in doing things properly. We care about the quality of our work, the experience of our clients, and the wellbeing of the people who make it all happen. What it s like to work at Elevations Working at Elevations means being part of a team where your voice matters. You ll be trusted to do your job well, encouraged to contribute ideas, and supported as you grow both professionally and personally. We believe the best outcomes come from shared thinking, openness, and mutual respect. Progress and collaboration matter more than ego. Growing with Elevations Whether you re early in your career or bringing years of experience, we re committed to helping our people grow. That means learning on the job, developing new skills, and being given opportunities to take on responsibility at the right pace. We invest in our people because we believe long-term success is built together. Our location This role is based at our office in Sywell, located in the heart of Northamptonshire, next to Sywell Aerodrome one of the UK s best general aviation airfields. A unique and fitting home for a business built around ideas, movement, and elevating ambitious concepts. Our interview process At Elevations, our aim is to keep the interview process as straightforward and enjoyable as possible: Stage 1: Informal call with the Department Head (25-minute video call) Stage 2: Sywell office visit meet the team and discuss your experience (approx. 1 hour) The decision process will take approximately 2 weeks. Please let us know if there s anything we can do to better accommodate you throughout the interview process. The closing date for applications is 30/06/2026. Successful candidates will be contacted within 2 weeks to arrange an interview but unsuccessful candidates will not be contacted. Interested in an elevated career? If Elevations sounds like a place where you could thrive, we d love to hear from you. Apply by emailing elevated careers with your CV, a short cover letter. Please include the Job Reference number in your email subject field.
02/06/2026
Full time
IT & AV Support Technician (1st Line) Location: Sywell, Northamptonshire Full-time On-site Job ref: IT001 Closing date: 30th June 2026 About the role As an IT & AV Support Technician (1st Line) at Elevations, you ll play a vital role in keeping our people connected, supported, and able to do their best work. Based in our Sywell (Northamptonshire) office, you ll be the first point of contact for day-to-day IT and technical support, helping ensure our systems, devices, and office technology run smoothly and reliably. This is a hands-on, varied role that sits right at the heart of the business. You ll support colleagues across the studio and wider office, resolving Windows and MacOS device issues, maintaining meeting room and AV technology, and managing IT and AV equipment and stock. Your work will directly impact how effectively our teams collaborate, communicate, and deliver for our clients. While more complex server, network, and security matters are handled by our external IT consultancy, you ll work closely with them to escalate issues where needed, ensuring a seamless experience for the wider team. It s a role suited to someone who enjoys problem-solving, takes pride in helping others, and values being part of a collaborative, people-first environment. What you ll be doing Provide 1st line IT support, resolving day-to-day technical issues and identifying when escalation is required. Support colleagues with everyday IT queries (devices, printers, connectivity, applications). Configure and maintain laptops, desktops, and mobile devices. Set up and maintain AV and office technology (meeting room screens, conferencing tools, AV kit). Keep IT / AV stock records up to date, including equipment procurement and asset management. Create and maintain clear support documentation for colleagues. Escalate advanced server / network / security issues to our external IT partner. Contribute to small improvements that help make our IT and office systems run more smoothly. What we re looking for A practical IT problem-solver We re looking for someone who brings a positive mindset, takes pride in their work, and enjoys helping colleagues overcome technical challenges. You ll likely have experience in IT support, but just as important is your attitude, curiosity, and willingness to learn. Experience in a 1st line IT support or similar technical support role. Strong troubleshooting mindset with a logical approach to resolving issues. Good understanding of Windows environments. Experience supporting MacOS devices would be desirable but not essential. Organised, with good record-keeping skills for IT and AV equipment. Clear communicator who can explain technical issues in plain English. Interest in AV / Office technology and willingness to support the AV department. Good judgement in knowing when to escalate issues. A strong sense of ownership and pride in seeing issues through to resolution. What we offer We believe people do their best work when they feel supported. In return for your contribution, we offer: A supportive, people-first working environment A varied role supporting IT and AV in a creative, design-led business Opportunities to learn, grow, and develop A collaborative environment where your work makes a visible impact The reassurance of working alongside an external IT consultancy for infrastructure-level support Competitive salary (dependent on experience) Workplace pension About Elevations At Elevations, we believe great work happens when people feel supported, trusted, and inspired to do their best thinking. For over forty years, we ve built strong relationships and a reputation for thoughtful, well- crafted work, always putting people at the heart of what we do. We are a collaborative, values-led team that takes pride in doing things properly. We care about the quality of our work, the experience of our clients, and the wellbeing of the people who make it all happen. What it s like to work at Elevations Working at Elevations means being part of a team where your voice matters. You ll be trusted to do your job well, encouraged to contribute ideas, and supported as you grow both professionally and personally. We believe the best outcomes come from shared thinking, openness, and mutual respect. Progress and collaboration matter more than ego. Growing with Elevations Whether you re early in your career or bringing years of experience, we re committed to helping our people grow. That means learning on the job, developing new skills, and being given opportunities to take on responsibility at the right pace. We invest in our people because we believe long-term success is built together. Our location This role is based at our office in Sywell, located in the heart of Northamptonshire, next to Sywell Aerodrome one of the UK s best general aviation airfields. A unique and fitting home for a business built around ideas, movement, and elevating ambitious concepts. Our interview process At Elevations, our aim is to keep the interview process as straightforward and enjoyable as possible: Stage 1: Informal call with the Department Head (25-minute video call) Stage 2: Sywell office visit meet the team and discuss your experience (approx. 1 hour) The decision process will take approximately 2 weeks. Please let us know if there s anything we can do to better accommodate you throughout the interview process. The closing date for applications is 30/06/2026. Successful candidates will be contacted within 2 weeks to arrange an interview but unsuccessful candidates will not be contacted. Interested in an elevated career? If Elevations sounds like a place where you could thrive, we d love to hear from you. Apply by emailing elevated careers with your CV, a short cover letter. Please include the Job Reference number in your email subject field.
Freelance AV Team Leader / AV Manager London July 2026 - March 2027 I'm currently recruiting for an experienced Freelance AV Team Leader / AV Manager to support the delivery of a wide range of live events, conferences, broadcasts and high profile corporate productions within a unique and technically demanding venue environment. This is an excellent opportunity for someone who enjoys being hands on technically whilst also taking responsibility for client management, event coordination and leading onsite technical teams. The Role: You'll be responsible for overseeing the technical delivery of live events and broadcasts, ensuring all AV services are delivered to the highest possible standard. Working closely with clients, venue stakeholders, technicians and external production partners, you'll coordinate event requirements from planning through to successful execution. Key responsibilities include: • Leading technical delivery for live events, conferences and broadcasts • Managing onsite AV technicians and coordinating freelance support where required • Liaising directly with clients and stakeholders regarding event requirements • Supporting audio, video, conferencing and presentation technologies • Conducting pre event testing and technical checks • Troubleshooting technical issues during live events • Coordinating webcast, conferencing and broadcast support • Managing equipment readiness, maintenance and fault reporting • Supporting continuous improvement and maintaining high service standards About You: We're keen to speak with AV professionals who have experience in live events, corporate events, venue operations or broadcast environments. You'll ideally have: • Experience leading AV teams or acting as a senior technical lead • Strong knowledge of audio, video and presentation technologies • Good understanding of AV signal flow • Experience supporting live, hybrid or broadcast events • Strong client facing and stakeholder management skills • The ability to remain calm under pressure and solve problems quickly • Experience working within fast paced event environments Any experience with conferencing technologies, video switching, PTZ cameras, streaming platforms or networking would be advantageous. Interested? If you're an AV Manager, AV Team Leader, Senior AV Technician, Event Technician or Technical Events professional looking for your next freelance contract, I'd be keen to speak with you. Apply today or get in touch directly for a confidential conversation.
02/06/2026
Contractor
Freelance AV Team Leader / AV Manager London July 2026 - March 2027 I'm currently recruiting for an experienced Freelance AV Team Leader / AV Manager to support the delivery of a wide range of live events, conferences, broadcasts and high profile corporate productions within a unique and technically demanding venue environment. This is an excellent opportunity for someone who enjoys being hands on technically whilst also taking responsibility for client management, event coordination and leading onsite technical teams. The Role: You'll be responsible for overseeing the technical delivery of live events and broadcasts, ensuring all AV services are delivered to the highest possible standard. Working closely with clients, venue stakeholders, technicians and external production partners, you'll coordinate event requirements from planning through to successful execution. Key responsibilities include: • Leading technical delivery for live events, conferences and broadcasts • Managing onsite AV technicians and coordinating freelance support where required • Liaising directly with clients and stakeholders regarding event requirements • Supporting audio, video, conferencing and presentation technologies • Conducting pre event testing and technical checks • Troubleshooting technical issues during live events • Coordinating webcast, conferencing and broadcast support • Managing equipment readiness, maintenance and fault reporting • Supporting continuous improvement and maintaining high service standards About You: We're keen to speak with AV professionals who have experience in live events, corporate events, venue operations or broadcast environments. You'll ideally have: • Experience leading AV teams or acting as a senior technical lead • Strong knowledge of audio, video and presentation technologies • Good understanding of AV signal flow • Experience supporting live, hybrid or broadcast events • Strong client facing and stakeholder management skills • The ability to remain calm under pressure and solve problems quickly • Experience working within fast paced event environments Any experience with conferencing technologies, video switching, PTZ cameras, streaming platforms or networking would be advantageous. Interested? If you're an AV Manager, AV Team Leader, Senior AV Technician, Event Technician or Technical Events professional looking for your next freelance contract, I'd be keen to speak with you. Apply today or get in touch directly for a confidential conversation.
Field Service Engineer Prodrive Recruitment Consultants Ltd are seeking a reliable and technically minded Field Service Engineer/Workshop Technician to join our well-established clients based in Gloucester. The successful candidate will be responsible for providing on-site field work and technical support, maintenance, and repair services combined with workshop-based repairs and diagnostics. The Role: Onsite field work including servicing, maintenance and fault-finding Workshop based equipment repairs including diagnostics Dealing with technical issues and troubleshooting hardware Responsible for completing service reports and all repair documentation Providing excellent customer service Supporting customers across Gloucestershire and surrounding areas Adhoc duties as required Skills and Experience: Proven experience in engineering, technical repair, field service and in a similar hands-on role. Electrical or mechanical experience Familiarity with computer hardware components and repair procedures Knowledge of IT networking principles and troubleshooting techniques. Experience with computer repair, system upgrades, or maintenance is desirable. Excellent problem-solving skills with a methodical approach to diagnostics. Strong organisational skills and the ability to multi-task. Full UK Driver's licence essential. Competitive Salary neg. DOE + company benefits Company Vehicle, Ongoing training and development, supportive team environment. Permanent, Full time Contract. Are you looking for a long term career opportunity within a growing company, do you have the skills and experience we are looking for then please Apply Today Prodrive Recruitment Consultants Ltd are an independent, family-run business and an equal opportunities employer helping people in their search for work in both temporary and permanent positions. If you are looking for work please do register online and check out our available work. It is our policy that employment is based on merit and the legitimate business needs of the organisation and do not discriminate based on any of the protected character.
02/06/2026
Full time
Field Service Engineer Prodrive Recruitment Consultants Ltd are seeking a reliable and technically minded Field Service Engineer/Workshop Technician to join our well-established clients based in Gloucester. The successful candidate will be responsible for providing on-site field work and technical support, maintenance, and repair services combined with workshop-based repairs and diagnostics. The Role: Onsite field work including servicing, maintenance and fault-finding Workshop based equipment repairs including diagnostics Dealing with technical issues and troubleshooting hardware Responsible for completing service reports and all repair documentation Providing excellent customer service Supporting customers across Gloucestershire and surrounding areas Adhoc duties as required Skills and Experience: Proven experience in engineering, technical repair, field service and in a similar hands-on role. Electrical or mechanical experience Familiarity with computer hardware components and repair procedures Knowledge of IT networking principles and troubleshooting techniques. Experience with computer repair, system upgrades, or maintenance is desirable. Excellent problem-solving skills with a methodical approach to diagnostics. Strong organisational skills and the ability to multi-task. Full UK Driver's licence essential. Competitive Salary neg. DOE + company benefits Company Vehicle, Ongoing training and development, supportive team environment. Permanent, Full time Contract. Are you looking for a long term career opportunity within a growing company, do you have the skills and experience we are looking for then please Apply Today Prodrive Recruitment Consultants Ltd are an independent, family-run business and an equal opportunities employer helping people in their search for work in both temporary and permanent positions. If you are looking for work please do register online and check out our available work. It is our policy that employment is based on merit and the legitimate business needs of the organisation and do not discriminate based on any of the protected character.
Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
02/06/2026
Full time
Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Get Staffed Online Recruitment Limited
Reading, Berkshire
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
02/06/2026
Full time
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
02/06/2026
Full time
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Join this innovative, forward-thinking production company are looking for a Technical Project Manager to come on board and support the wider team on technical delivery of live events! Subsidised Healthcare Hybrid Working (1-2 days from home) Bonus Scheme Opportunities to travel internationally Overtime equating to circa £10,000 - £15,000 per annum Early finishes in quieter periods The Company This company are a well known events, production and digital agency who specialise in a wide range of events from experiential projects, awards dinners and other lavish events! With a team of highly skilled creative designers, technicians and event professionals, they strive to deliver unique experiences and are up there with the best in the industry! With the sustainability at the heart of everything they do, they work closely with suppliers and subcontractors to identify and improve any impact their projects have on the environment as well as supporting their clients by providing greener design solutions to meet environmental objectives! With significant growth plans in place and an exciting portfolio of event planned, there's never been a better time to join! The Role Owing to the exceptional growth of their team, this business is now looking for a Technical Project Manager to join and work very closely with the production team out of their busy office and warehouse space Leading and managing technical projects in the events industry Having an understanding of AV equipment including lighting, sound and video Working closely with clients, suppliers and internal teamsDefining project timelines and monitoring progress Updating the client regularly with project progress Managing project budgets and expenses The Candidate To be considered for this Technical Project Manager role, you must have an excellent understanding of AV equipment as well as being able to communicate with the clients and team. You will also need a full driving licence as you will be expected to do the occasional site visits. International will also be a significant requirement of the role. You will naturally be a people's person and have the ability to network with existing and new clients effectively whilst developing strong relationships, whilst overseeing the technical event delivery. Live specialises in all disciplines (and at all levels) across events, medical communications, experiential and exhibitions. VACANCY REF: CC17647
02/06/2026
Full time
Join this innovative, forward-thinking production company are looking for a Technical Project Manager to come on board and support the wider team on technical delivery of live events! Subsidised Healthcare Hybrid Working (1-2 days from home) Bonus Scheme Opportunities to travel internationally Overtime equating to circa £10,000 - £15,000 per annum Early finishes in quieter periods The Company This company are a well known events, production and digital agency who specialise in a wide range of events from experiential projects, awards dinners and other lavish events! With a team of highly skilled creative designers, technicians and event professionals, they strive to deliver unique experiences and are up there with the best in the industry! With the sustainability at the heart of everything they do, they work closely with suppliers and subcontractors to identify and improve any impact their projects have on the environment as well as supporting their clients by providing greener design solutions to meet environmental objectives! With significant growth plans in place and an exciting portfolio of event planned, there's never been a better time to join! The Role Owing to the exceptional growth of their team, this business is now looking for a Technical Project Manager to join and work very closely with the production team out of their busy office and warehouse space Leading and managing technical projects in the events industry Having an understanding of AV equipment including lighting, sound and video Working closely with clients, suppliers and internal teamsDefining project timelines and monitoring progress Updating the client regularly with project progress Managing project budgets and expenses The Candidate To be considered for this Technical Project Manager role, you must have an excellent understanding of AV equipment as well as being able to communicate with the clients and team. You will also need a full driving licence as you will be expected to do the occasional site visits. International will also be a significant requirement of the role. You will naturally be a people's person and have the ability to network with existing and new clients effectively whilst developing strong relationships, whilst overseeing the technical event delivery. Live specialises in all disciplines (and at all levels) across events, medical communications, experiential and exhibitions. VACANCY REF: CC17647
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
02/06/2026
Full time
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
INEOS Belgium is looking for an Instrument & Analyser Technician to support engineering operations at their Hull plant. The role demands a proactive technician with solid experience in the Chemical and Oil & Gas industries. The ideal candidate will have relevant qualifications, including CompEX certification and proven experience in maintaining safety instrumented systems. This full-time position ensures a safe and efficient working environment while meeting operational integrity.
02/06/2026
Full time
INEOS Belgium is looking for an Instrument & Analyser Technician to support engineering operations at their Hull plant. The role demands a proactive technician with solid experience in the Chemical and Oil & Gas industries. The ideal candidate will have relevant qualifications, including CompEX certification and proven experience in maintaining safety instrumented systems. This full-time position ensures a safe and efficient working environment while meeting operational integrity.
Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
02/06/2026
Full time
Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.
Salary : £29,586 per annum Contract : 18-month fixed-term contract Hours : 35 hours per week, working a rota between 08:30 and 18:00 Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2) Start Date: 12th August 2026 Advert Closing Date : The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible. Are you interested in technology and looking to start your career or your first job in IT? If you have a genuine interest in IT and enjoy helping others with technical challenges, we encourage you to apply! About Imperial College London Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best Universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services. About the Apprenticeship Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you'll gain the skills and knowledge needed to succeed in a digital support role. Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months. You'll work within Imperial's ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries. Your experience will be delivered across the following areas, giving you exposure to different support environments: 1st Line Service Desk - delivering remote support via phone, email and live chat, and managing requests through the service management system. TechBar - providing face-to-face IT support at designated campus locations. Field Engineering Support - delivering deskside, in-person technical support across college buildings. Training & Qualification Alongside hands-on experience, you'll receive structured training and support to help you develop throughout the programme. This includes: An initial one-week induction delivered by Imperial and the apprenticeship training provider. A minimum of 20% off-the-job learning across the duration of the apprenticeship. The remaining 80% of your time spent in role, gaining practical experience while carrying out your day-to-day responsibilities. Ongoing support with assessments and evidence gathering throughout the programme. On successful completion, you'll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT. Location & Travel You'll begin your apprenticeship at Imperial's South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working. The role will involve travelling to other Imperial campuses across London Zones 1-2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world-leading organisation and will support your development and future progression in the field. About You We're looking for someone who is: Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn. Excited about hands-on problem-solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology. Customer-focused, friendly and confident, communicating professionally, politely and clearly with others. Analytical and solution orientated, resilient and positive when tackling challenging issues. Reliable, organised and effective with time-keeping, able to stay calm under pressure in a fast-paced environment. A collaborative team player who works well with others and adapts easily to change. Why Join Imperial A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary. Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT. 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days. Access to world-class facilities, campuses and inclusive staff networks within a welcoming and diverse environment. Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall. Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards. Cycle-to-work and Electric Vehicle scheme, staff discounts, and much more! At Imperial, our values - Respect, Collaboration, Excellence, Integrity and Innovation - guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners. Recruitment Process Short online application - including a small number of screening questions focused on your motivation, interest in the apprenticeship, and overall suitability. All applications are reviewed by people, so we encourage honest, personal responses written in your own words that reflect your aspirations and experiences. Teams interview - a short, virtual interview using strength and scenario-based questions to assess your skills, behaviours, and approach to real-life situations. On-site assessment day - held at Imperial's South Kensington campus on 6th July 2026, where you'll take part in a series of activities designed to give you a feel for the role and allow us to learn more about you. Eligibility Criteria You'll need to meet the standard government eligibility criteria for this apprenticeship. . Ready to Apply? If you are interested in technology and looking to start your career or your first job in IT, this apprenticeship offers structured training and real-world experience within a world-leading University. Apply now to be considered for the August 2026 cohort! More Information & Support You can find more information about the Digital Support Technician apprenticeship standard (ST0120) here along with further details about the training provided. We're committed to supporting you to perform at your best throughout the application and interview process. If you require any reasonable adjustments, please let us know as part of your application and we'll be happy to support you. Please note: all applications must be submitted online (not via email or social media).
02/06/2026
Salary : £29,586 per annum Contract : 18-month fixed-term contract Hours : 35 hours per week, working a rota between 08:30 and 18:00 Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2) Start Date: 12th August 2026 Advert Closing Date : The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible. Are you interested in technology and looking to start your career or your first job in IT? If you have a genuine interest in IT and enjoy helping others with technical challenges, we encourage you to apply! About Imperial College London Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Consistently rated amongst the world's best Universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services. About the Apprenticeship Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you'll gain the skills and knowledge needed to succeed in a digital support role. Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months. You'll work within Imperial's ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries. Your experience will be delivered across the following areas, giving you exposure to different support environments: 1st Line Service Desk - delivering remote support via phone, email and live chat, and managing requests through the service management system. TechBar - providing face-to-face IT support at designated campus locations. Field Engineering Support - delivering deskside, in-person technical support across college buildings. Training & Qualification Alongside hands-on experience, you'll receive structured training and support to help you develop throughout the programme. This includes: An initial one-week induction delivered by Imperial and the apprenticeship training provider. A minimum of 20% off-the-job learning across the duration of the apprenticeship. The remaining 80% of your time spent in role, gaining practical experience while carrying out your day-to-day responsibilities. Ongoing support with assessments and evidence gathering throughout the programme. On successful completion, you'll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT. Location & Travel You'll begin your apprenticeship at Imperial's South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working. The role will involve travelling to other Imperial campuses across London Zones 1-2, so flexibility and a willingness to work across different locations is essential. This exposure provides valuable insight into how IT services operate within a large, world-leading organisation and will support your development and future progression in the field. About You We're looking for someone who is: Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn. Excited about hands-on problem-solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology. Customer-focused, friendly and confident, communicating professionally, politely and clearly with others. Analytical and solution orientated, resilient and positive when tackling challenging issues. Reliable, organised and effective with time-keeping, able to stay calm under pressure in a fast-paced environment. A collaborative team player who works well with others and adapts easily to change. Why Join Imperial A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary. Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT. 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days. Access to world-class facilities, campuses and inclusive staff networks within a welcoming and diverse environment. Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall. Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards. Cycle-to-work and Electric Vehicle scheme, staff discounts, and much more! At Imperial, our values - Respect, Collaboration, Excellence, Integrity and Innovation - guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners. Recruitment Process Short online application - including a small number of screening questions focused on your motivation, interest in the apprenticeship, and overall suitability. All applications are reviewed by people, so we encourage honest, personal responses written in your own words that reflect your aspirations and experiences. Teams interview - a short, virtual interview using strength and scenario-based questions to assess your skills, behaviours, and approach to real-life situations. On-site assessment day - held at Imperial's South Kensington campus on 6th July 2026, where you'll take part in a series of activities designed to give you a feel for the role and allow us to learn more about you. Eligibility Criteria You'll need to meet the standard government eligibility criteria for this apprenticeship. . Ready to Apply? If you are interested in technology and looking to start your career or your first job in IT, this apprenticeship offers structured training and real-world experience within a world-leading University. Apply now to be considered for the August 2026 cohort! More Information & Support You can find more information about the Digital Support Technician apprenticeship standard (ST0120) here along with further details about the training provided. We're committed to supporting you to perform at your best throughout the application and interview process. If you require any reasonable adjustments, please let us know as part of your application and we'll be happy to support you. Please note: all applications must be submitted online (not via email or social media).
Job Title: OT Maintenance Technician Work Type: Contract (6 month) Location: Exeter (Hybrid) Role Overview We are seeking a skilled and adaptable OT Maintenance Technician to support the maintenance and reliability of operational technology systems. The role involves maintaining, calibrating, and optimising regulatory monitoring equipment, instrumentation, and process control systems across operational environments. The successful candidate will play a key role in delivering both planned and reactive maintenance, ensuring compliance with regulatory standards, and supporting the continuous improvement of asset performance. This position requires strong technical expertise, a proactive approach to problem-solving, and the ability to work collaboratively across multidisciplinary teams. Key Responsibilities Carry out planned preventative and proactive maintenance on instrumentation, telemetry, and regulatory equipment to ensure system reliability and compliance Provide timely response to operational issues , conducting on-site diagnosis, fault finding, and resolution Perform calibration and maintenance of process sensors, analytical instruments, and control systems Support the delivery of cost-effective improvements to regulatory assets and associated systems Ensure adherence to established standards, policies, and change governance procedures Collaborate with cross-functional teams including OT Engineers, ICA, mechanical and electrical technicians to prioritise and deliver maintenance activities Apply electrical, instrumentation, and process system knowledge to optimise performance and minimise system risks Conduct or support root cause analysis (RCA) of equipment failures and take ownership of corrective actions Engage with OT leadership and engineering teams to contribute to technical standards development and compliance (eg, UK NIS Regulations) Assist in developing and expanding IT/OT governance frameworks related to regulatory equipment and assets Support the preparation and maintenance of technical documentation, procedures, and training materials Collaborate on risk assessments, safe systems of work (SSOW), and task safety instructions Promote and maintain a strong health & safety culture , ensuring compliance with company policies and legislation Maintain awareness and compliance with information security policies and standards Participate in ongoing training and development to enhance technical knowledge and meet regulatory requirements Key Skills & Competencies Strong knowledge of instrumentation, sensors, and process control systems Experience with SCADA, PLCs, telemetry systems, and industrial automation Proficient in fault diagnosis, troubleshooting, and root cause analysis Understanding of preventative and reactive maintenance practices Knowledge of health & safety regulations and risk management Familiarity with change management and compliance frameworks Excellent problem-solving and analytical skills Strong communication and teamwork abilities Ability to prioritise tasks and adapt to changing operational demands Qualifications & Experience 3-5 years' experience in Operational Technology, Instrumentation, or Maintenance roles Background in utilities, manufacturing, energy, or process industries preferred Relevant technical qualification (eg, Electrical, Instrumentation, Control Engineering ) Experience with regulatory or critical infrastructure environments is desirable Desirable Experience Knowledge of UK NIS (Network and Information Systems) Regulations Experience with industrial cybersecurity practices Exposure to asset performance optimisation and continuous improvement initiatives What We're Looking For A resilient and adaptable professional who thrives in fast-paced environments A proactive problem solver with a strong sense of ownership A team player who can collaborate effectively across departments Commitment to safety, compliance, and quality outcome
02/06/2026
Contractor
Job Title: OT Maintenance Technician Work Type: Contract (6 month) Location: Exeter (Hybrid) Role Overview We are seeking a skilled and adaptable OT Maintenance Technician to support the maintenance and reliability of operational technology systems. The role involves maintaining, calibrating, and optimising regulatory monitoring equipment, instrumentation, and process control systems across operational environments. The successful candidate will play a key role in delivering both planned and reactive maintenance, ensuring compliance with regulatory standards, and supporting the continuous improvement of asset performance. This position requires strong technical expertise, a proactive approach to problem-solving, and the ability to work collaboratively across multidisciplinary teams. Key Responsibilities Carry out planned preventative and proactive maintenance on instrumentation, telemetry, and regulatory equipment to ensure system reliability and compliance Provide timely response to operational issues , conducting on-site diagnosis, fault finding, and resolution Perform calibration and maintenance of process sensors, analytical instruments, and control systems Support the delivery of cost-effective improvements to regulatory assets and associated systems Ensure adherence to established standards, policies, and change governance procedures Collaborate with cross-functional teams including OT Engineers, ICA, mechanical and electrical technicians to prioritise and deliver maintenance activities Apply electrical, instrumentation, and process system knowledge to optimise performance and minimise system risks Conduct or support root cause analysis (RCA) of equipment failures and take ownership of corrective actions Engage with OT leadership and engineering teams to contribute to technical standards development and compliance (eg, UK NIS Regulations) Assist in developing and expanding IT/OT governance frameworks related to regulatory equipment and assets Support the preparation and maintenance of technical documentation, procedures, and training materials Collaborate on risk assessments, safe systems of work (SSOW), and task safety instructions Promote and maintain a strong health & safety culture , ensuring compliance with company policies and legislation Maintain awareness and compliance with information security policies and standards Participate in ongoing training and development to enhance technical knowledge and meet regulatory requirements Key Skills & Competencies Strong knowledge of instrumentation, sensors, and process control systems Experience with SCADA, PLCs, telemetry systems, and industrial automation Proficient in fault diagnosis, troubleshooting, and root cause analysis Understanding of preventative and reactive maintenance practices Knowledge of health & safety regulations and risk management Familiarity with change management and compliance frameworks Excellent problem-solving and analytical skills Strong communication and teamwork abilities Ability to prioritise tasks and adapt to changing operational demands Qualifications & Experience 3-5 years' experience in Operational Technology, Instrumentation, or Maintenance roles Background in utilities, manufacturing, energy, or process industries preferred Relevant technical qualification (eg, Electrical, Instrumentation, Control Engineering ) Experience with regulatory or critical infrastructure environments is desirable Desirable Experience Knowledge of UK NIS (Network and Information Systems) Regulations Experience with industrial cybersecurity practices Exposure to asset performance optimisation and continuous improvement initiatives What We're Looking For A resilient and adaptable professional who thrives in fast-paced environments A proactive problem solver with a strong sense of ownership A team player who can collaborate effectively across departments Commitment to safety, compliance, and quality outcome
A respected consultancy in Northern Ireland is seeking a Structural Revit Technician to support their structural design team. You will produce Revit models, coordinate with architects, and ensure compliance with UK standards. The role offers a competitive salary ranging from £35,000 to £45,000 based on experience, and provides opportunities for professional growth within a collaborative team environment.
02/06/2026
Full time
A respected consultancy in Northern Ireland is seeking a Structural Revit Technician to support their structural design team. You will produce Revit models, coordinate with architects, and ensure compliance with UK standards. The role offers a competitive salary ranging from £35,000 to £45,000 based on experience, and provides opportunities for professional growth within a collaborative team environment.
Amazon seeks an IT Support Technician for their Ops Tech Solutions team in Wakefield. This role involves supporting various IT systems in a logistics environment alongside colleagues and remote support teams. The ideal candidate will have experience with Windows, Mac, and Linux, along with skills in network troubleshooting. The position offers learning resources for career development and employs a diverse and inclusive work culture.
02/06/2026
Full time
Amazon seeks an IT Support Technician for their Ops Tech Solutions team in Wakefield. This role involves supporting various IT systems in a logistics environment alongside colleagues and remote support teams. The ideal candidate will have experience with Windows, Mac, and Linux, along with skills in network troubleshooting. The position offers learning resources for career development and employs a diverse and inclusive work culture.
WG060 Witherslack Group Ltd is looking for an IT Field Technician to support technology for students and staff across our high-rated special education provider. This role involves installing and troubleshooting technology across various sites. Key qualifications include proficiency with Microsoft Operating Systems, experience supporting iPads, and a valid driving licence. The position offers a competitive salary between £25,000 and £32,000 along with excellent benefits like 35 days of holiday, flexible benefits, and ongoing professional development.
02/06/2026
Full time
WG060 Witherslack Group Ltd is looking for an IT Field Technician to support technology for students and staff across our high-rated special education provider. This role involves installing and troubleshooting technology across various sites. Key qualifications include proficiency with Microsoft Operating Systems, experience supporting iPads, and a valid driving licence. The position offers a competitive salary between £25,000 and £32,000 along with excellent benefits like 35 days of holiday, flexible benefits, and ongoing professional development.
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
02/06/2026
Full time
Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.
Rise Technical Recruitment Limited is seeking an IT Technician for first and second line support in Camberley, UK. You will ensure the smooth operation of IT systems while working in a collaborative, high-performing team. With a salary range of £26,777 to £28,686, this full-time role offers generous holidays, ongoing training, and a commitment to work-life balance. Ideal for someone eager to grow their technical skills and contribute to educational success.
02/06/2026
Full time
Rise Technical Recruitment Limited is seeking an IT Technician for first and second line support in Camberley, UK. You will ensure the smooth operation of IT systems while working in a collaborative, high-performing team. With a salary range of £26,777 to £28,686, this full-time role offers generous holidays, ongoing training, and a commitment to work-life balance. Ideal for someone eager to grow their technical skills and contribute to educational success.
Junior IT Support Engineer £25,000-£28,000 Salary - Swindon - Fully Onsite Are you an up and coming IT Support professional looking to take the next step in your career? I'm currently supporting an organisation that's bringing in a Junior IT Support Engineer to be the first point of contact for all internal technical queries. If you enjoy problem solving, helping users, and want to build a strong foundation in IT, this is a great opportunity to learn and progress quickly. Roles/Responsibilities: Act as the first point of contact for all user IT queries Diagnose and resolve common issues across desktops, laptops, software and peripherals Pass on more complex or long-running issues to the 2nd Line function Contribute to internal documentation and "how to" guidance Support account setups, permissions, device preparation, and other onboarding tasks Follow established IT processes to ensure smooth day to day operations What They Are Looking For: Around 1-2 years' experience in a customer-facing IT support or service desk role Confident working with Windows, Office 365, Active Directory and basic networking principlesExperience using any recognised ticketing system Comfortable speaking with users at all levels and explaining fixes clearly Strong attention to detail and a methodical, organised approach CompTIA A+, Network+ or similar qualifications are beneficial Nice to Have: Awareness of basic networking concepts Previous exposure to user management or permissions A willingness to learn, develop and take on new challenges This is an exciting opportunity to progress in your IT career. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: £25000 - £28000 per annum + Pension, Free parking, Incentives, Events Location: Swindon, Wiltshire
02/06/2026
Full time
Junior IT Support Engineer £25,000-£28,000 Salary - Swindon - Fully Onsite Are you an up and coming IT Support professional looking to take the next step in your career? I'm currently supporting an organisation that's bringing in a Junior IT Support Engineer to be the first point of contact for all internal technical queries. If you enjoy problem solving, helping users, and want to build a strong foundation in IT, this is a great opportunity to learn and progress quickly. Roles/Responsibilities: Act as the first point of contact for all user IT queries Diagnose and resolve common issues across desktops, laptops, software and peripherals Pass on more complex or long-running issues to the 2nd Line function Contribute to internal documentation and "how to" guidance Support account setups, permissions, device preparation, and other onboarding tasks Follow established IT processes to ensure smooth day to day operations What They Are Looking For: Around 1-2 years' experience in a customer-facing IT support or service desk role Confident working with Windows, Office 365, Active Directory and basic networking principlesExperience using any recognised ticketing system Comfortable speaking with users at all levels and explaining fixes clearly Strong attention to detail and a methodical, organised approach CompTIA A+, Network+ or similar qualifications are beneficial Nice to Have: Awareness of basic networking concepts Previous exposure to user management or permissions A willingness to learn, develop and take on new challenges This is an exciting opportunity to progress in your IT career. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: £25000 - £28000 per annum + Pension, Free parking, Incentives, Events Location: Swindon, Wiltshire
Fairygodboss is seeking a talented Quality System Technician to join our team in Darlington, UK. The role involves applying quality tools and methodologies to strengthen product and process quality while ensuring compliance with ISO 9001 and IATF 16949 standards. You will maintain the Quality Management System, monitor Non-Conformances, support audits, and deliver training to build quality capability across the business. A strong continuous improvement mindset is essential.
02/06/2026
Full time
Fairygodboss is seeking a talented Quality System Technician to join our team in Darlington, UK. The role involves applying quality tools and methodologies to strengthen product and process quality while ensuring compliance with ISO 9001 and IATF 16949 standards. You will maintain the Quality Management System, monitor Non-Conformances, support audits, and deliver training to build quality capability across the business. A strong continuous improvement mindset is essential.
