IT Service Desk Analyst Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working. Key details Salary: £27,000 Location: Peterborough Home based shifts: 7:00am and 10:30am start Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30 Benefits 25 days holiday Contributory pension Life assurance Private medical healthcare after 1 year Interest-free season ticket loan Cycle to work scheme What you'll be doing Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Diagnosing and resolving hardware and software issues Logging, prioritising, and managing incidents through to resolution Escalating complex issues where required Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems Ensuring excellent communication and regular updates to end users What we're looking for Strong customer service and communication skills Experience working in a service desk or IT support environment Familiarity with ITIL processes A proactive and positive attitude with strong attention to detail Ability to work both independently and as part of a team If you're looking to build your IT career in a supportive environment where no two days are the same, we'd love to hear from you. Apply now to take the next step in your IT support career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
30/05/2026
Full time
IT Service Desk Analyst Are you an IT support professional who thrives on solving problems and delivering exceptional customer service? We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working. Key details Salary: £27,000 Location: Peterborough Home based shifts: 7:00am and 10:30am start Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30 Benefits 25 days holiday Contributory pension Life assurance Private medical healthcare after 1 year Interest-free season ticket loan Cycle to work scheme What you'll be doing Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Diagnosing and resolving hardware and software issues Logging, prioritising, and managing incidents through to resolution Escalating complex issues where required Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems Ensuring excellent communication and regular updates to end users What we're looking for Strong customer service and communication skills Experience working in a service desk or IT support environment Familiarity with ITIL processes A proactive and positive attitude with strong attention to detail Ability to work both independently and as part of a team If you're looking to build your IT career in a supportive environment where no two days are the same, we'd love to hear from you. Apply now to take the next step in your IT support career. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Due to the high volume of applications, if you haven't heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.
We're looking for an experienced analyst to help design and grow Ember's network. You'll find route opportunities, build the timetables that run them, and use data to make every part of the network work better. We care less about which industry you've worked in than about your ability to think clearly, work in the real world as well as in code, and run several things at once to a high standard. About Ember We're building the future of public transport - convenient, affordable, connected and zero emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. Ember is a tech company, not a traditional bus operator. We've built a platform that coordinates our entire operation - everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive reduction in emissions. It also helps us provide a much better passenger experience, with innovative features like demand responsive stops. We're still tiny, with a handful of routes and 98 buses. The challenge is to scale this 50x whilst staying lean, increasing efficiency and delivering an even better product experience. We've recently raised a Series A from some of Europe's leading climate VCs and are looking for mission driven individuals who want to get on board and help take us to the next level. The role This is a broad, hands on role where you'll work across the full lifecycle of a route - from spotting an opportunity on a map to launching it, then making it better once it's running. We're a small team with a lot of ownership on offer. You'll decide what needs figuring out, and figure it out. Finding new routes means going deep on Google Maps, researching existing transport alternatives, getting out into the real world to test ideas, and engaging with local communities to understand what they actually need. You'll need to know what's possible with our fleet of electric coaches and charging infrastructure, and to be comfortable trading off the most attractive looking route design against the efficient use of those assets. The best route on paper isn't always the best route to run. You'll also be one of the people shaping where Ember goes next. That means thinking about the network in the medium to long term rather than just individual routes, and being a strong voice in strategy conversations with the founders. We don't build traditional clock face timetables that ignore traffic patterns. Ours are probabilistic, accounting for how the use of each stop varies across days, weeks and seasons. You'll design them, take them through council consultation and registration with the Traffic Commissioner, and make sure the resulting service information ends up in the right places - everywhere from Google Maps to the paper timetables in bus shelters. A great timetable is only the start. You'll work alongside our operations and charging teams to make sure we've hired and trained the right number of drivers, that there are decent rest facilities where they can take breaks, that we have enough vehicles to run the route, and that the charging will be there when it's needed. You won't do any of these things yourself - but you'll be central to figuring out what's needed and communicating that to other teams. Launching a route is also only the start. Once a service is live, you'll use our data to assess how it's performing and work out how to make it better - sometimes a tweak to the timetable, sometimes a change to a stop, sometimes a deeper rethink. You'll do this in our own tooling: we don't rely on third party network planning software, and you'll work closely with our engineers to make that tooling better with every route you run through it. We're serious about AI as a tool. You'll have access to frontier models from Anthropic, OpenAI and others with generous usage limits, and we expect you to use them to move faster on data work and analysis. Being AI native isn't a substitute for being good - you're accountable for the routes you design and the timetables you launch. What you might work on You'll work on a mixture of greenfield and brownfield projects. That could include: Designing and launching new intercity routes in new geographies - picking the corridor, understanding the existing alternatives, working out charging patterns, building the timetable and getting it registered with the Traffic Commissioner. Re engineering the timetable on one of our busier routes so we can provide higher passenger utility without adding vehicles, using booking, occupancy and traffic data to find the slack. Building tools that let us run more of the network with less effort - whether that's simulating a proposed timetable against historical demand before we commit to it, or automating the parts of route launch that currently eat days of analyst time. Diversity and equality At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part time or full time. We're happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and we offer enhanced maternity and paternity leave. Read more about our approach in our Equal Opportunities Policy. What's on offer You'll receive a salary of £55,000-£75,000 per annum, depending on your experience and skills, plus share options. You'll be expected to work from our lovely office in central Edinburgh most days - we value in person communication - but there's flexibility around the odd day from home. Who we're looking for You should have a desire to get involved in the growth of a quickly scaling business, with a real opportunity to make your mark. How you work and think matters more to us than specific industry experience. The following should sound a lot like you: Statistically literate. You're an expert in spreadsheets, comfortable with the most complex formulas. You know SQL and/or Python. You have a good grasp of statistics and can use it to make sense of messy real world data. Grounded. You know when a model is telling you something real and when it's overfitting. You know when a statistically robust result is operationally useless - the right answer for a route isn't always the one with the lowest p value. Good solutions survive contact with reality and then thrive. AI native. You treat AI tools as another way to apply your skills. You're comfortable using frontier models to work faster and more rigorously, and you experiment with new tools and techniques as they evolve. Detail oriented and strategic. Our network is complex, with lots of moving parts that depend on each other. You can zoom in to the detail of a single stop or driver shift, then zoom out to see how a change ripples through the wider system. Interested in transport. You don't need to be a bus spotter, but the problems we're solving should genuinely interest you. Hands on. This isn't a desk job. You'll get out into the network - riding routes, walking stops, meeting council officers - and you're comfortable blending the strategic, the digital and the real world. Self managing. You can run several projects at once without things slipping, take initiative on what to prioritise, and jump in to help colleagues across the business when they need it.
30/05/2026
Full time
We're looking for an experienced analyst to help design and grow Ember's network. You'll find route opportunities, build the timetables that run them, and use data to make every part of the network work better. We care less about which industry you've worked in than about your ability to think clearly, work in the real world as well as in code, and run several things at once to a high standard. About Ember We're building the future of public transport - convenient, affordable, connected and zero emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. Ember is a tech company, not a traditional bus operator. We've built a platform that coordinates our entire operation - everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive reduction in emissions. It also helps us provide a much better passenger experience, with innovative features like demand responsive stops. We're still tiny, with a handful of routes and 98 buses. The challenge is to scale this 50x whilst staying lean, increasing efficiency and delivering an even better product experience. We've recently raised a Series A from some of Europe's leading climate VCs and are looking for mission driven individuals who want to get on board and help take us to the next level. The role This is a broad, hands on role where you'll work across the full lifecycle of a route - from spotting an opportunity on a map to launching it, then making it better once it's running. We're a small team with a lot of ownership on offer. You'll decide what needs figuring out, and figure it out. Finding new routes means going deep on Google Maps, researching existing transport alternatives, getting out into the real world to test ideas, and engaging with local communities to understand what they actually need. You'll need to know what's possible with our fleet of electric coaches and charging infrastructure, and to be comfortable trading off the most attractive looking route design against the efficient use of those assets. The best route on paper isn't always the best route to run. You'll also be one of the people shaping where Ember goes next. That means thinking about the network in the medium to long term rather than just individual routes, and being a strong voice in strategy conversations with the founders. We don't build traditional clock face timetables that ignore traffic patterns. Ours are probabilistic, accounting for how the use of each stop varies across days, weeks and seasons. You'll design them, take them through council consultation and registration with the Traffic Commissioner, and make sure the resulting service information ends up in the right places - everywhere from Google Maps to the paper timetables in bus shelters. A great timetable is only the start. You'll work alongside our operations and charging teams to make sure we've hired and trained the right number of drivers, that there are decent rest facilities where they can take breaks, that we have enough vehicles to run the route, and that the charging will be there when it's needed. You won't do any of these things yourself - but you'll be central to figuring out what's needed and communicating that to other teams. Launching a route is also only the start. Once a service is live, you'll use our data to assess how it's performing and work out how to make it better - sometimes a tweak to the timetable, sometimes a change to a stop, sometimes a deeper rethink. You'll do this in our own tooling: we don't rely on third party network planning software, and you'll work closely with our engineers to make that tooling better with every route you run through it. We're serious about AI as a tool. You'll have access to frontier models from Anthropic, OpenAI and others with generous usage limits, and we expect you to use them to move faster on data work and analysis. Being AI native isn't a substitute for being good - you're accountable for the routes you design and the timetables you launch. What you might work on You'll work on a mixture of greenfield and brownfield projects. That could include: Designing and launching new intercity routes in new geographies - picking the corridor, understanding the existing alternatives, working out charging patterns, building the timetable and getting it registered with the Traffic Commissioner. Re engineering the timetable on one of our busier routes so we can provide higher passenger utility without adding vehicles, using booking, occupancy and traffic data to find the slack. Building tools that let us run more of the network with less effort - whether that's simulating a proposed timetable against historical demand before we commit to it, or automating the parts of route launch that currently eat days of analyst time. Diversity and equality At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part time or full time. We're happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and we offer enhanced maternity and paternity leave. Read more about our approach in our Equal Opportunities Policy. What's on offer You'll receive a salary of £55,000-£75,000 per annum, depending on your experience and skills, plus share options. You'll be expected to work from our lovely office in central Edinburgh most days - we value in person communication - but there's flexibility around the odd day from home. Who we're looking for You should have a desire to get involved in the growth of a quickly scaling business, with a real opportunity to make your mark. How you work and think matters more to us than specific industry experience. The following should sound a lot like you: Statistically literate. You're an expert in spreadsheets, comfortable with the most complex formulas. You know SQL and/or Python. You have a good grasp of statistics and can use it to make sense of messy real world data. Grounded. You know when a model is telling you something real and when it's overfitting. You know when a statistically robust result is operationally useless - the right answer for a route isn't always the one with the lowest p value. Good solutions survive contact with reality and then thrive. AI native. You treat AI tools as another way to apply your skills. You're comfortable using frontier models to work faster and more rigorously, and you experiment with new tools and techniques as they evolve. Detail oriented and strategic. Our network is complex, with lots of moving parts that depend on each other. You can zoom in to the detail of a single stop or driver shift, then zoom out to see how a change ripples through the wider system. Interested in transport. You don't need to be a bus spotter, but the problems we're solving should genuinely interest you. Hands on. This isn't a desk job. You'll get out into the network - riding routes, walking stops, meeting council officers - and you're comfortable blending the strategic, the digital and the real world. Self managing. You can run several projects at once without things slipping, take initiative on what to prioritise, and jump in to help colleagues across the business when they need it.
MCS Group is currently recruiting for a Senior EUC (End User Computing) Support Analyst to join a well-established technology function, supporting a large internal user base across a modern Microsoft environment. This is a hands on EUC role combining high quality user support with endpoint management and continuous improvement, ideal for someone who enjoys both resolving technical issues and enhancing the overall end user experience. You will provide 2nd/3rd line support across a range of channels (phone, email and in person), ensuring a responsive and customer focused service. Alongside incident management, you will take ownership of key EUC areas - particularly Intune configuration, application packaging and automation - helping to improve stability, efficiency and user experience. Role Deliver high quality technical support across hardware and software issues Manage and resolve escalated incidents, working closely with Service Desk and specialist teams Support and maintain EUC platforms including Intune, Endpoint Manager (SCCM), Group Policy and device management tools Build and manage application packaging (Win32) and deployment processes Develop PowerShell scripts and automations to improve efficiency Perform root cause analysis and implement long term fixes for recurring issues Maintain accurate documentation and contribute to knowledge base articles Support platform changes and governance processes Person Strong experience in an EUC / End User Support role Experience of providing 2nd/3rd line support to customers Excellent knowledge of Microsoft environments (Windows 10/11, Intune, Endpoint Manager/SCCM) Experience with application packaging and device management Scripting/automation experience (PowerShell desirable) Customer focused with strong communication skills Location & Contract Location: Belfast - hybrid working model (approximately 60% onsite / 40% remote) Salary: £45k - £60k DOE Duration: 12 month Fixed Term Contract Shifts: Some shift work is expected, as well as an on call rota. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability requiring a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
30/05/2026
Full time
MCS Group is currently recruiting for a Senior EUC (End User Computing) Support Analyst to join a well-established technology function, supporting a large internal user base across a modern Microsoft environment. This is a hands on EUC role combining high quality user support with endpoint management and continuous improvement, ideal for someone who enjoys both resolving technical issues and enhancing the overall end user experience. You will provide 2nd/3rd line support across a range of channels (phone, email and in person), ensuring a responsive and customer focused service. Alongside incident management, you will take ownership of key EUC areas - particularly Intune configuration, application packaging and automation - helping to improve stability, efficiency and user experience. Role Deliver high quality technical support across hardware and software issues Manage and resolve escalated incidents, working closely with Service Desk and specialist teams Support and maintain EUC platforms including Intune, Endpoint Manager (SCCM), Group Policy and device management tools Build and manage application packaging (Win32) and deployment processes Develop PowerShell scripts and automations to improve efficiency Perform root cause analysis and implement long term fixes for recurring issues Maintain accurate documentation and contribute to knowledge base articles Support platform changes and governance processes Person Strong experience in an EUC / End User Support role Experience of providing 2nd/3rd line support to customers Excellent knowledge of Microsoft environments (Windows 10/11, Intune, Endpoint Manager/SCCM) Experience with application packaging and device management Scripting/automation experience (PowerShell desirable) Customer focused with strong communication skills Location & Contract Location: Belfast - hybrid working model (approximately 60% onsite / 40% remote) Salary: £45k - £60k DOE Duration: 12 month Fixed Term Contract Shifts: Some shift work is expected, as well as an on call rota. MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation. If you have a disability requiring a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.
Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations This is a greenfield role, building a modern Agentic approach to Client and Infrastructure Operations . Role Summary: We are seeking Automation & AIOps Engineers who sit at the intersection of Site Reliability Engineering and modern AI driven operations. Embedded within Era4's engineering led Operations Centre, this role exists to build a modern AI Platform Operations function from scratch, designing tooling, and agentic workflows. No legacy to deal with. Runbook Automation & Agent Development: Build agentic, executable workflows capable of triaging, diagnosing, and where appropriate autonomously remediating known failure patterns. Build and maintain LLM backed agents targeting the observability stack, ITSM platform, and infrastructure APIs (e.g. DCIM, IPAM, hypervisor layers). Develop auditable Client focused automations, for Client interactions and workflows, with appropriate controls. Develop safe, auditable automation with appropriate controls for higher risk platform actions. Operational Tooling & Self Service Enablement: Build internal tooling that empowers engineers and service desk analysts: CLI utilities, ChatOps integrations (Slack/Teams bots), status dashboards, and self service automation hooks. Reduce dependency on DevSecOps and engineering teams for routine operational tasks through automation. Maintain and contribute a library of automation assets, agent prompts, and runbook as code artefacts, version controlled and peer reviewed. Develop the automation layer around monitoring and event management: alert suppression logic, enrichment pipelines, correlation rules, and alert to ticket integrations. Continuously tune signal to noise ratios across monitoring tooling (Prometheus, Mimir, Grafana, or equivalent) to improve situational awareness. Design and implement event correlation and deduplication logic to reduce alert storms and improve incident context. Identify common Operational patterns and tasks as candidates for automation; maintain and prioritise a toil reduction backlog. Participate in post incident reviews and translate findings into updated automation, runbooks, or agent logic. Contribute to the evolution of Era4's operational standards, tooling architecture, and agent framework. Technical - Core Element: Strong Python development skills, including scripting for automation, API integration, and data processing. Hands on experience with observability and monitoring platforms: Prometheus, Grafana, Mimir, or equivalent. Experience integrating with ITSM platforms (ServiceNow, Halo, Jira Service Management, or similar) via API. Solid understanding of event driven architectures, message queues, and webhook based automation patterns. Strong understanding of managing GPU infrastructure in production, key signals and metrics and the automation of workflows. Familiarity with Infrastructure as Code principles and cloud native environments (Kubernetes, Terraform, or similar). Technical - Agent & AI: Demonstrable experience building LLM powered agents or automation using frameworks such as LangChain, LlamaIndex, the Anthropic SDK, OpenAI function calling, or comparable tooling. Understanding of agentic design patterns: tool use, structured output, human in the loop controls, and chain of thought reasoning for operational tasks. Comfort operating in an API first environment, integrating agents with infrastructure APIs, DCIM, IPAM, and hypervisor control planes. Operational: Prior experience in an SRE, Senior Operations, or Platform Engineering environment, with exposure to on call operations and incident management processes. Experience in converting narrative runbooks into executable automation or codified decision trees. Understanding of ITIL aligned incident and change management principles and ITSM tooling. One or more would be an advantage: Exposure to data centre or colocation operations, particularly high density compute or GPU infrastructure environments. Experience with ChatOps tooling: building Slack or Microsoft Teams bots for operational workflows. Familiarity with DCIM platforms and telemetry pipelines (power, thermal, network). Knowledge of OpenTelemetry, distributed tracing, or log aggregation platforms (Loki, ELK, Splunk). Contributions to open source observability or automation tooling. Experience in a start up or scale up environment where tooling is built from scratch. Why Join Era4: You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Executive & Operations United Kingdom - Hybrid (Occasional visit to London office)
30/05/2026
Full time
Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations This is a greenfield role, building a modern Agentic approach to Client and Infrastructure Operations . Role Summary: We are seeking Automation & AIOps Engineers who sit at the intersection of Site Reliability Engineering and modern AI driven operations. Embedded within Era4's engineering led Operations Centre, this role exists to build a modern AI Platform Operations function from scratch, designing tooling, and agentic workflows. No legacy to deal with. Runbook Automation & Agent Development: Build agentic, executable workflows capable of triaging, diagnosing, and where appropriate autonomously remediating known failure patterns. Build and maintain LLM backed agents targeting the observability stack, ITSM platform, and infrastructure APIs (e.g. DCIM, IPAM, hypervisor layers). Develop auditable Client focused automations, for Client interactions and workflows, with appropriate controls. Develop safe, auditable automation with appropriate controls for higher risk platform actions. Operational Tooling & Self Service Enablement: Build internal tooling that empowers engineers and service desk analysts: CLI utilities, ChatOps integrations (Slack/Teams bots), status dashboards, and self service automation hooks. Reduce dependency on DevSecOps and engineering teams for routine operational tasks through automation. Maintain and contribute a library of automation assets, agent prompts, and runbook as code artefacts, version controlled and peer reviewed. Develop the automation layer around monitoring and event management: alert suppression logic, enrichment pipelines, correlation rules, and alert to ticket integrations. Continuously tune signal to noise ratios across monitoring tooling (Prometheus, Mimir, Grafana, or equivalent) to improve situational awareness. Design and implement event correlation and deduplication logic to reduce alert storms and improve incident context. Identify common Operational patterns and tasks as candidates for automation; maintain and prioritise a toil reduction backlog. Participate in post incident reviews and translate findings into updated automation, runbooks, or agent logic. Contribute to the evolution of Era4's operational standards, tooling architecture, and agent framework. Technical - Core Element: Strong Python development skills, including scripting for automation, API integration, and data processing. Hands on experience with observability and monitoring platforms: Prometheus, Grafana, Mimir, or equivalent. Experience integrating with ITSM platforms (ServiceNow, Halo, Jira Service Management, or similar) via API. Solid understanding of event driven architectures, message queues, and webhook based automation patterns. Strong understanding of managing GPU infrastructure in production, key signals and metrics and the automation of workflows. Familiarity with Infrastructure as Code principles and cloud native environments (Kubernetes, Terraform, or similar). Technical - Agent & AI: Demonstrable experience building LLM powered agents or automation using frameworks such as LangChain, LlamaIndex, the Anthropic SDK, OpenAI function calling, or comparable tooling. Understanding of agentic design patterns: tool use, structured output, human in the loop controls, and chain of thought reasoning for operational tasks. Comfort operating in an API first environment, integrating agents with infrastructure APIs, DCIM, IPAM, and hypervisor control planes. Operational: Prior experience in an SRE, Senior Operations, or Platform Engineering environment, with exposure to on call operations and incident management processes. Experience in converting narrative runbooks into executable automation or codified decision trees. Understanding of ITIL aligned incident and change management principles and ITSM tooling. One or more would be an advantage: Exposure to data centre or colocation operations, particularly high density compute or GPU infrastructure environments. Experience with ChatOps tooling: building Slack or Microsoft Teams bots for operational workflows. Familiarity with DCIM platforms and telemetry pipelines (power, thermal, network). Knowledge of OpenTelemetry, distributed tracing, or log aggregation platforms (Loki, ELK, Splunk). Contributions to open source observability or automation tooling. Experience in a start up or scale up environment where tooling is built from scratch. Why Join Era4: You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Executive & Operations United Kingdom - Hybrid (Occasional visit to London office)
As a Service Desk Analyst - Level 1, you'll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you'll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support. Practice Plus Group is one of the UK's leading independent healthcare providers, committed to delivering high quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us, means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter. Vacancy Type Permanent Schedule Type Full Time Google Maps Platform rejected your request. This IP, site or mobile application is not authorized to use this API key. Request received from IP address 164.92.215.166, with referer: Physical and mental health support Refer a friend scheme Blue Light Card, Boundless card and Costco membership eligibility Award winning ED&I programme Training & Development Tailored CPD training delivered via our bespoke Learning Management System. Great development and career progression opportunities. At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care. IT Service Desk Analyst All Locations Primary Care IT Position Administration and Business Support
30/05/2026
Full time
As a Service Desk Analyst - Level 1, you'll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you'll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support. Practice Plus Group is one of the UK's leading independent healthcare providers, committed to delivering high quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us, means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter. Vacancy Type Permanent Schedule Type Full Time Google Maps Platform rejected your request. This IP, site or mobile application is not authorized to use this API key. Request received from IP address 164.92.215.166, with referer: Physical and mental health support Refer a friend scheme Blue Light Card, Boundless card and Costco membership eligibility Award winning ED&I programme Training & Development Tailored CPD training delivered via our bespoke Learning Management System. Great development and career progression opportunities. At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care. IT Service Desk Analyst All Locations Primary Care IT Position Administration and Business Support
Total System Services Processing Europe Ltd
City, York
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
30/05/2026
Full time
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Galbraith Group in Stirling is seeking a full-time Service Desk Analyst to support its IT department. You will serve as the primary contact for IT services, resolving requests and ensuring effective communication with staff and suppliers. The ideal candidate will have a relevant IT qualification, strong knowledge of Microsoft products, and excellent organisational skills. The position offers a hybrid working model after an initial training period, along with an attractive benefits package that includes private medical insurance and enhanced annual leave.
30/05/2026
Full time
Galbraith Group in Stirling is seeking a full-time Service Desk Analyst to support its IT department. You will serve as the primary contact for IT services, resolving requests and ensuring effective communication with staff and suppliers. The ideal candidate will have a relevant IT qualification, strong knowledge of Microsoft products, and excellent organisational skills. The position offers a hybrid working model after an initial training period, along with an attractive benefits package that includes private medical insurance and enhanced annual leave.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
30/05/2026
Full time
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Role Summary This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice. Working closely with process owners and stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery. Key Responsibilities and Deliverables Develop and maintain a thorough understanding of the business processes and become a subject matter expert. Perform analysis of the impact of change requirements, providing clear, concise and objective recommendations. Identify and apply the right tools and methods for user experience analysis and for defining tasks within the technical, organisational and physical environment in which the processes operate. Analyse the business processes impacted by ITSM, identify pain points and inefficiencies, assess the feasibility of change, and recommend new approaches. Facilitate open communication and discussion between stakeholders, defining the right approach to achieve desired outcomes. Work with process owners to promote understanding of the need for change, refinement and provide detail where needed during the development lifecycle. Use your knowledge of the business to ensure that process owners maintain a business perspective on how new processes will be delivered, including planning around key business cycles and selecting appropriate customers for pilot. Grow relationships with key stakeholders across IT, business services and/or legal practice groups depending on role. Create detailed requirements documentation for the ServiceNow toolset, including catalogue and Virtual Agent flows where appropriate. Understand the capabilities and best practice guidance for ServiceNow to assure the product roadmap. Key Requirements Strong ITIL knowledge and experience, and knowledge of incident management toolsets. Experience managing and maintaining effective supplier relationships where "desk to desk" processes are in place. Experience assisting in the set up, process mapping and documentation of new processes. Experience creating and updating knowledge base articles when required. Exposure to assisting with ISO processes and associated tasks. Good working knowledge of ServiceNow. Experience assisting in developing and maintaining procedures and processes in line with industry standard best practice and continual service improvement. Experience working primarily within a support team but also comfortable presenting ideas to senior management and clients. A passion for Service Management, focus on continual improvement and enthusiasm to learn. Strong communication and presenting ability. Strong decision making capabilities, with a proven ability to weigh relative costs and benefits of potential actions and identify the most appropriate one. Ability to effectively influence others and modify their opinions, plans or behaviours when necessary. Understanding of business needs and commitment to delivering high quality, prompt and efficient service to the business. Understanding of organisational mission, values, and goals and consistent application of this knowledge. Desirable Current vendor accreditations in ServiceNow. Exposure to legal industry specific technologies and tools. Equal Opportunities & Employment Conditions Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer; we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
30/05/2026
Full time
Role Summary This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice. Working closely with process owners and stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery. Key Responsibilities and Deliverables Develop and maintain a thorough understanding of the business processes and become a subject matter expert. Perform analysis of the impact of change requirements, providing clear, concise and objective recommendations. Identify and apply the right tools and methods for user experience analysis and for defining tasks within the technical, organisational and physical environment in which the processes operate. Analyse the business processes impacted by ITSM, identify pain points and inefficiencies, assess the feasibility of change, and recommend new approaches. Facilitate open communication and discussion between stakeholders, defining the right approach to achieve desired outcomes. Work with process owners to promote understanding of the need for change, refinement and provide detail where needed during the development lifecycle. Use your knowledge of the business to ensure that process owners maintain a business perspective on how new processes will be delivered, including planning around key business cycles and selecting appropriate customers for pilot. Grow relationships with key stakeholders across IT, business services and/or legal practice groups depending on role. Create detailed requirements documentation for the ServiceNow toolset, including catalogue and Virtual Agent flows where appropriate. Understand the capabilities and best practice guidance for ServiceNow to assure the product roadmap. Key Requirements Strong ITIL knowledge and experience, and knowledge of incident management toolsets. Experience managing and maintaining effective supplier relationships where "desk to desk" processes are in place. Experience assisting in the set up, process mapping and documentation of new processes. Experience creating and updating knowledge base articles when required. Exposure to assisting with ISO processes and associated tasks. Good working knowledge of ServiceNow. Experience assisting in developing and maintaining procedures and processes in line with industry standard best practice and continual service improvement. Experience working primarily within a support team but also comfortable presenting ideas to senior management and clients. A passion for Service Management, focus on continual improvement and enthusiasm to learn. Strong communication and presenting ability. Strong decision making capabilities, with a proven ability to weigh relative costs and benefits of potential actions and identify the most appropriate one. Ability to effectively influence others and modify their opinions, plans or behaviours when necessary. Understanding of business needs and commitment to delivering high quality, prompt and efficient service to the business. Understanding of organisational mission, values, and goals and consistent application of this knowledge. Desirable Current vendor accreditations in ServiceNow. Exposure to legal industry specific technologies and tools. Equal Opportunities & Employment Conditions Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer; we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
Harvey Nash is now inviting candidates to apply for the role of Service Operations Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid Service Management Transformation You will support BAU IT operations and the transition to a new outsource partner by providing process governance, assurance, and performance reporting across core ITSM practices. The role works with the Head of Service Operations and Service Operations Manager to help ensure consistent application of Incident, Major Incident, Problem and Change Management processes, and strong integration with Service Desk operations. Key Responsibilities ITSM Process Governance & Assurance (Incident / Problem / Change / Major Incident) Outsource Transition Assurance Performance Reporting & Service Data (CSDM) Major Incident Management & Communications Stakeholder Management Essential Experience Experience in IT service operations within an outsourced / managed service environment, with sufficient operational understanding to assure and govern Incident, Major Incident, Problem and Change processes. Strong knowledge of ITSM/ITIL practices with emphasis on process governance/assurance, controls, and continuous improvement. Good understanding of Service Desk operations (triage, categorisation, routing, escalation, knowledge) and how Service Desk data drives performance reporting. Experience producing operational performance reporting (KPIs/SLAs/OLAs), including trend analysis, exception reporting, and translating data into actionable insight. Experience with Common Service Data Model (CSDM) concepts and/or service data modelling, and the ability to support CSDM implementation through definitions, data quality, and stakeholder adoption. Working knowledge of ITSM tooling (e.g., ServiceNow), including reporting and data quality practices; familiarity with CMDB/service portfolio concepts is advantageous. Able to work with pace and attention to detail across multiple data sources and stakeholders. Please apply with your most recent CV for consideration.
30/05/2026
Full time
Harvey Nash is now inviting candidates to apply for the role of Service Operations Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid Service Management Transformation You will support BAU IT operations and the transition to a new outsource partner by providing process governance, assurance, and performance reporting across core ITSM practices. The role works with the Head of Service Operations and Service Operations Manager to help ensure consistent application of Incident, Major Incident, Problem and Change Management processes, and strong integration with Service Desk operations. Key Responsibilities ITSM Process Governance & Assurance (Incident / Problem / Change / Major Incident) Outsource Transition Assurance Performance Reporting & Service Data (CSDM) Major Incident Management & Communications Stakeholder Management Essential Experience Experience in IT service operations within an outsourced / managed service environment, with sufficient operational understanding to assure and govern Incident, Major Incident, Problem and Change processes. Strong knowledge of ITSM/ITIL practices with emphasis on process governance/assurance, controls, and continuous improvement. Good understanding of Service Desk operations (triage, categorisation, routing, escalation, knowledge) and how Service Desk data drives performance reporting. Experience producing operational performance reporting (KPIs/SLAs/OLAs), including trend analysis, exception reporting, and translating data into actionable insight. Experience with Common Service Data Model (CSDM) concepts and/or service data modelling, and the ability to support CSDM implementation through definitions, data quality, and stakeholder adoption. Working knowledge of ITSM tooling (e.g., ServiceNow), including reporting and data quality practices; familiarity with CMDB/service portfolio concepts is advantageous. Able to work with pace and attention to detail across multiple data sources and stakeholders. Please apply with your most recent CV for consideration.
Broughton Group is looking for a Service Desk Analyst to provide 1st line technical support in Caerphilly. You will assist users across a global business with Microsoft 365 environments and ensure excellent customer service. Your role includes logging incidents, supporting hardware/software issues, and managing new starter onboarding. The position offers hybrid working options and career development opportunities within a supportive team.
30/05/2026
Full time
Broughton Group is looking for a Service Desk Analyst to provide 1st line technical support in Caerphilly. You will assist users across a global business with Microsoft 365 environments and ensure excellent customer service. Your role includes logging incidents, supporting hardware/software issues, and managing new starter onboarding. The position offers hybrid working options and career development opportunities within a supportive team.
Laing O'Rourke is seeking a team-focused Service Desk professional to join our IT Support team. You will have experience in a Technical Service Desk (ITIL) environment, delivering high-quality, customer-focused support within SLAs. You will troubleshoot incidents, fulfil service requests, and aim to maximise first time fix rates while minimising escalations. Key Responsibilities Provide remote support across UK sites and offices (6000+ users) Log, manage and resolve incidents and service requests within SLA Communicate clearly with users, keeping them informed throughout Take ownership of tickets and collaborate with the wider team Escalate issues appropriately to 3rd Line when needed Identify trends and contribute to problem management Support new starters, leavers, and general service requests Working Hours Shift-based between 7am-6pm. Key Skills & Experience Strong Service Desk experience in an ITIL environment Knowledge of Microsoft 365, Teams, OneDrive, MFA, SharePoint Experience with Azure AD, Exchange, Intune Familiarity with VPNs (ideally Fortinet) and ServiceNow Understanding of IT systems, infrastructure, and applications ITIL Foundation (v4 desirable) Desirable Telephony systems (e.g. RingCentral) SolarWinds Construction software (AutoCAD, Revit) Personal Attributes Customer-focused with a positive attitude Organised with strong time management Clear communicator (written and verbal) Strong problem-solving and analytical skills Able to build effective working relationships
30/05/2026
Full time
Laing O'Rourke is seeking a team-focused Service Desk professional to join our IT Support team. You will have experience in a Technical Service Desk (ITIL) environment, delivering high-quality, customer-focused support within SLAs. You will troubleshoot incidents, fulfil service requests, and aim to maximise first time fix rates while minimising escalations. Key Responsibilities Provide remote support across UK sites and offices (6000+ users) Log, manage and resolve incidents and service requests within SLA Communicate clearly with users, keeping them informed throughout Take ownership of tickets and collaborate with the wider team Escalate issues appropriately to 3rd Line when needed Identify trends and contribute to problem management Support new starters, leavers, and general service requests Working Hours Shift-based between 7am-6pm. Key Skills & Experience Strong Service Desk experience in an ITIL environment Knowledge of Microsoft 365, Teams, OneDrive, MFA, SharePoint Experience with Azure AD, Exchange, Intune Familiarity with VPNs (ideally Fortinet) and ServiceNow Understanding of IT systems, infrastructure, and applications ITIL Foundation (v4 desirable) Desirable Telephony systems (e.g. RingCentral) SolarWinds Construction software (AutoCAD, Revit) Personal Attributes Customer-focused with a positive attitude Organised with strong time management Clear communicator (written and verbal) Strong problem-solving and analytical skills Able to build effective working relationships
Job Description Purpose of the role: To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimised for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participation in code reviews, and promotion of a culture of code quality and knowledge sharing. Staying informed of industry technology trends and innovations and contributing actively to the organisation's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies/procedures appropriately. Take responsibility for embedding new policies/procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub function integrates with the function, alongside knowledge of the organisation's products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside the team and external to the organisation. Role Summary Join Barclays as a Full Stack Developer, where you'll be responsible for building financial applications used by the Syndicate Desk, including loan syndication systems. These applications should operate in real time and support high volume usage by multiple users across various platforms. Key Responsibilities Design, develop and improve software solutions using industry aligned programming languages, frameworks, and tools. Ensure code is scalable, maintainable, and optimised for performance. Collaborate cross functionally with product managers, designers, and engineers to define software requirements, devise solution strategies, and ensure seamless integration. Participate in code reviews and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations, actively contributing to technical communities. Implement secure coding practices, unit testing, ensuring reliability and readability. Qualifications & Experience Strong front end development skills with technologies such as HTML, CSS, JavaScript, React.js, Redux, Node.js, and testing frameworks (e.g., Jest). Solid experience in back end technologies including Java, Spring Boot, JPA, Hibernate, JUnit, Mockito, and microservices architecture. Proficiency with SQL (MS SQL preferred), cloud technologies, and messaging tools. Familiarity with standard DevOps tools such as Jira, Nexus, Confluence, SonarQube, Veracode, GitLab, Maven, NPM. Experience in test driven development, CI/CD processes, automated testing tools (e.g., Cucumber, Selenium). Engaged participation in all aspects of agile software development - design, implementation, and deployment. A degree in Computer Science or equivalent knowledge, with emphasis on Object Oriented Design and Data Structures. Experience working on IT projects, ideally within banking or financial sector. Strong teamwork and collaboration abilities. Adaptability to new tools, technologies, and methodologies. Commitment to staying updated with industry trends and continuous learning. Locations This role is available in multiple locations, including Knutsford, Northampton, and Glasgow. Company Values All colleagues are expected to demonstrate Barclays values of Respect, Integrity, Service, Excellence and Stewardship, and to embody the Barclays Mindset - to Empower, Challenge and Drive.
30/05/2026
Full time
Job Description Purpose of the role: To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimised for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participation in code reviews, and promotion of a culture of code quality and knowledge sharing. Staying informed of industry technology trends and innovations and contributing actively to the organisation's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies/procedures appropriately. Take responsibility for embedding new policies/procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub function integrates with the function, alongside knowledge of the organisation's products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside the team and external to the organisation. Role Summary Join Barclays as a Full Stack Developer, where you'll be responsible for building financial applications used by the Syndicate Desk, including loan syndication systems. These applications should operate in real time and support high volume usage by multiple users across various platforms. Key Responsibilities Design, develop and improve software solutions using industry aligned programming languages, frameworks, and tools. Ensure code is scalable, maintainable, and optimised for performance. Collaborate cross functionally with product managers, designers, and engineers to define software requirements, devise solution strategies, and ensure seamless integration. Participate in code reviews and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations, actively contributing to technical communities. Implement secure coding practices, unit testing, ensuring reliability and readability. Qualifications & Experience Strong front end development skills with technologies such as HTML, CSS, JavaScript, React.js, Redux, Node.js, and testing frameworks (e.g., Jest). Solid experience in back end technologies including Java, Spring Boot, JPA, Hibernate, JUnit, Mockito, and microservices architecture. Proficiency with SQL (MS SQL preferred), cloud technologies, and messaging tools. Familiarity with standard DevOps tools such as Jira, Nexus, Confluence, SonarQube, Veracode, GitLab, Maven, NPM. Experience in test driven development, CI/CD processes, automated testing tools (e.g., Cucumber, Selenium). Engaged participation in all aspects of agile software development - design, implementation, and deployment. A degree in Computer Science or equivalent knowledge, with emphasis on Object Oriented Design and Data Structures. Experience working on IT projects, ideally within banking or financial sector. Strong teamwork and collaboration abilities. Adaptability to new tools, technologies, and methodologies. Commitment to staying updated with industry trends and continuous learning. Locations This role is available in multiple locations, including Knutsford, Northampton, and Glasgow. Company Values All colleagues are expected to demonstrate Barclays values of Respect, Integrity, Service, Excellence and Stewardship, and to embody the Barclays Mindset - to Empower, Challenge and Drive.
Service Desk Analyst - Caerphilly - 24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face to face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable
30/05/2026
Full time
Service Desk Analyst - Caerphilly - 24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support via phone, email and face to face Log and manage incidents through the ticketing system Support Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable
Shieldpay is seeking an IT Support Analyst responsible for ensuring optimal IT operations across macOS and Windows environments. Your role will involve troubleshooting issues, lifecycle management for new employees, and administering various SaaS applications. The ideal candidate will have service desk experience, strong critical thinking skills, and relevant IT certifications. Shieldpay promotes a fair workforce with flexible working arrangements to maintain a healthy work-life balance.
30/05/2026
Full time
Shieldpay is seeking an IT Support Analyst responsible for ensuring optimal IT operations across macOS and Windows environments. Your role will involve troubleshooting issues, lifecycle management for new employees, and administering various SaaS applications. The ideal candidate will have service desk experience, strong critical thinking skills, and relevant IT certifications. Shieldpay promotes a fair workforce with flexible working arrangements to maintain a healthy work-life balance.
Job Description - Service Operations Analyst Overview The Service Operations Analyst sits within the IT "Run and Maintain" function at Lambeth Council. The role is responsible for supporting the day to day delivery of IT services, ensuring users receive effective support, and helping maintain stable, secure, and high performing technology services for council staff and residents. This role combines front line IT reception support with IT service management (ITSM) and operational process support. Key Responsibilities IT Reception / Front Line Support Act as the first point of contact for users attending IT support Welcome users and manage the front desk queue Assess and triage IT issues and determine appropriate support routes Log, update, and manage requests in the IT Service Management (ITSM) system Provide basic technical support (e.g. issuing peripherals such as headsets and mice) Refer users to appropriate technical teams or arrange appointments Liaise with technical teams to escalate and prioritise issues Check calendars and manage user appointments where required Maintain a clean, organised, and professional reception area Ensure signage and user guidance information is accurate and up to date Follow up on user feedback and investigate poor experience scores Service Operations / ITSM Responsibilities Support the management of ITIL based processes including incident, problem, change, release, and deployment Monitor service issues and assist in identifying root causes and preventative actions Ensure accurate tracking and updating of IT service tickets and records Support asset and licence management, ensuring IT equipment is tracked and controlled Assist in monitoring service performance and contributing to reporting and MI dashboards Support continuous service improvement activities across IT services Assist with ensuring service levels and performance targets are met Support disaster recovery and operational continuity processes when required Key Requirements Good customer service and communication skills Ability to manage multiple users and prioritise effectively in a busy environment Understanding of IT service desk or IT support environments Familiarity with ITIL practices (incident, problem, change management preferred) Experience working with ITSM ticketing systems Strong teamwork and collaboration skills Ability to follow structured processes and maintain accurate records Additional Information This role operates within a customer facing IT service environment May require occasional out of hours or flexible working Involvement in cross team collaboration and service improvement activities
30/05/2026
Full time
Job Description - Service Operations Analyst Overview The Service Operations Analyst sits within the IT "Run and Maintain" function at Lambeth Council. The role is responsible for supporting the day to day delivery of IT services, ensuring users receive effective support, and helping maintain stable, secure, and high performing technology services for council staff and residents. This role combines front line IT reception support with IT service management (ITSM) and operational process support. Key Responsibilities IT Reception / Front Line Support Act as the first point of contact for users attending IT support Welcome users and manage the front desk queue Assess and triage IT issues and determine appropriate support routes Log, update, and manage requests in the IT Service Management (ITSM) system Provide basic technical support (e.g. issuing peripherals such as headsets and mice) Refer users to appropriate technical teams or arrange appointments Liaise with technical teams to escalate and prioritise issues Check calendars and manage user appointments where required Maintain a clean, organised, and professional reception area Ensure signage and user guidance information is accurate and up to date Follow up on user feedback and investigate poor experience scores Service Operations / ITSM Responsibilities Support the management of ITIL based processes including incident, problem, change, release, and deployment Monitor service issues and assist in identifying root causes and preventative actions Ensure accurate tracking and updating of IT service tickets and records Support asset and licence management, ensuring IT equipment is tracked and controlled Assist in monitoring service performance and contributing to reporting and MI dashboards Support continuous service improvement activities across IT services Assist with ensuring service levels and performance targets are met Support disaster recovery and operational continuity processes when required Key Requirements Good customer service and communication skills Ability to manage multiple users and prioritise effectively in a busy environment Understanding of IT service desk or IT support environments Familiarity with ITIL practices (incident, problem, change management preferred) Experience working with ITSM ticketing systems Strong teamwork and collaboration skills Ability to follow structured processes and maintain accurate records Additional Information This role operates within a customer facing IT service environment May require occasional out of hours or flexible working Involvement in cross team collaboration and service improvement activities
Are you passionate about tech and love helping people? Do you thrive in a fast paced environment where no two days are the same? If so, we've got an exciting opportunity for you to join our team as an IT Service Desk Analyst. Based at our Support Centre in Wakefield, this isn't just another IT role - it's a chance to be part of a team that's shaping the future of cardfactory. We're on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big. With great progression opportunities and the chance to get involved in a variety of technologies, you'll be supported to grow throughout our new five year strategy. This role also includes participation in an on call rota, providing out of hours support as required. If you're motivated, love working with people, and want to be part of a supportive team, we'd love to hear from you. What you'll be doing: You'll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that's over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed. Your role will involve supporting a wide range of technology, from end user devices and printers to MS Office and core business applications like POS and ERP. You'll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you'll elevate it to the right team or third party partner. Keeping users updated is key, so you'll provide clear progress updates on their requests and incidents. You'll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks. Beyond day to day fixes, you'll look for patterns and trends, helping us prevent repeat issues and improve our service. You'll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise. What we're looking for: Experience working on an IT Service Desk, ideally in a retail environment. Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory. A good understanding of ITIL best practices and how they apply day to day. Excellent communication and problem solving skills, with a positive, can do attitude. Flexibility to work outside core hours when needed, and a full clean driving licence for occasional travel.
30/05/2026
Full time
Are you passionate about tech and love helping people? Do you thrive in a fast paced environment where no two days are the same? If so, we've got an exciting opportunity for you to join our team as an IT Service Desk Analyst. Based at our Support Centre in Wakefield, this isn't just another IT role - it's a chance to be part of a team that's shaping the future of cardfactory. We're on a transformation journey, and our IT Department is right at the heart of it. This is your chance to make a real impact, develop your skills, and be part of something big. With great progression opportunities and the chance to get involved in a variety of technologies, you'll be supported to grow throughout our new five year strategy. This role also includes participation in an on call rota, providing out of hours support as required. If you're motivated, love working with people, and want to be part of a supportive team, we'd love to hear from you. What you'll be doing: You'll be the first point of contact for colleagues and suppliers whenever they need IT support, whether that's over the phone, by email, or in person. Every query you receive will be logged accurately in our IT Service Management tool (Halo), so nothing gets missed. Your role will involve supporting a wide range of technology, from end user devices and printers to MS Office and core business applications like POS and ERP. You'll work closely with other IT teams to make sure issues are resolved within agreed SLAs, and when something needs extra attention, you'll elevate it to the right team or third party partner. Keeping users updated is key, so you'll provide clear progress updates on their requests and incidents. You'll also take ownership of each case from start to finish, ensuring every action is recorded and nothing falls through the cracks. Beyond day to day fixes, you'll look for patterns and trends, helping us prevent repeat issues and improve our service. You'll manage user accounts and access, liaise with external support partners, and contribute to our knowledge base so the whole team benefits from shared expertise. What we're looking for: Experience working on an IT Service Desk, ideally in a retail environment. Strong technical knowledge across MS Office, POS systems, networking basics, and Active Directory. A good understanding of ITIL best practices and how they apply day to day. Excellent communication and problem solving skills, with a positive, can do attitude. Flexibility to work outside core hours when needed, and a full clean driving licence for occasional travel.
Harvey Nash are now inviting candidates to apply for the role of CSDM / CMDB Service Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid Service Management Transformation Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB. Key Responsibilities CSDM/CMDB Modelling & Governance Service Data Quality & Remediation Data Health Reporting & Insights ITSM Enablement (Incident/Change Impact & Service Views) Stakeholder Engagement & Data Stewardship Essential Skills Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices. Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting. Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source. Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams. Hands on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows. Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers. Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions. Methodical, detail focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence. Please apply with your updated CV today.
30/05/2026
Full time
Harvey Nash are now inviting candidates to apply for the role of CSDM / CMDB Service Analyst. Initial 6 months contract Inside of IR35, £417 - £525 a day Havant / Hybrid Service Management Transformation Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB. Key Responsibilities CSDM/CMDB Modelling & Governance Service Data Quality & Remediation Data Health Reporting & Insights ITSM Enablement (Incident/Change Impact & Service Views) Stakeholder Engagement & Data Stewardship Essential Skills Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices. Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting. Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source. Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams. Hands on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows. Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers. Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions. Methodical, detail focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence. Please apply with your updated CV today.
OneSchool Global UK has an exciting opportunity for an IT Support Analyst to join our busy and collaborative IT team, providing technical support to 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. Working as part of a supportive team of IT professionals, you will deliver fast, efficient and customer-focused support across a wide range of systems, devices and technologies, ensuring colleagues and students have the tools they need to succeed. This role is based at our Regional Support Office in Warwick five days per week, providing both remote and face-to-face support as part of the UK IT Helpdesk, with occasional visits to campuses to support hardware, classroom technology and local IT needs. About You Enjoy troubleshooting and resolving technical issues, explaining solutions clearly to non-technical users. Be highly organised, able to manage multiple support requests and priorities effectively. Take ownership of incidents through to resolution, ensuring users feel supported and informed. Work well both independently and as part of a collaborative team. Be adaptable and comfortable working across a broad range of technologies and environments. Demonstrate professionalism, integrity and a commitment to safeguarding and data protection. Experience working in an IT Support Analyst or similar customer-facing IT support role. Strong knowledge of Microsoft operating systems and Microsoft 365 administration tools including Azure AD, Intune and Exchange We offer: A competitive salary, staff laptop, free breakfast and lunches and on-site free parking 25 days annual leave plus statutory bank holidays Workplace pension scheme and Staff Referral scheme Collaborate with fellow OSG educators across the UK and around the world. High-quality, technology-empowered learning environments. Strong career advancement opportunities. About OSG OneSchool Global is one of the world's largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland. Key responsibilities: Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft 365 services, including Azure AD, Intune and Exchange. Support onboarding and offboarding processes, including account setup, device preparation and access management. Assist with software deployment, device lifecycle management and routine maintenance tasks. Provide occasional on-site support for classroom technology, AV systems, printers and network connectivity. Contribute to IT documentation, knowledge base articles and continuous service improvement initiatives. Support IT projects and system upgrades as required. The OneSchool Global Culture is based on strong values, and we have a supportive and dynamic team of educators and professional staff across the globe. If you have any questions,please email our Regional Talent Acquisition Partner Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment
30/05/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst to join our busy and collaborative IT team, providing technical support to 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. Working as part of a supportive team of IT professionals, you will deliver fast, efficient and customer-focused support across a wide range of systems, devices and technologies, ensuring colleagues and students have the tools they need to succeed. This role is based at our Regional Support Office in Warwick five days per week, providing both remote and face-to-face support as part of the UK IT Helpdesk, with occasional visits to campuses to support hardware, classroom technology and local IT needs. About You Enjoy troubleshooting and resolving technical issues, explaining solutions clearly to non-technical users. Be highly organised, able to manage multiple support requests and priorities effectively. Take ownership of incidents through to resolution, ensuring users feel supported and informed. Work well both independently and as part of a collaborative team. Be adaptable and comfortable working across a broad range of technologies and environments. Demonstrate professionalism, integrity and a commitment to safeguarding and data protection. Experience working in an IT Support Analyst or similar customer-facing IT support role. Strong knowledge of Microsoft operating systems and Microsoft 365 administration tools including Azure AD, Intune and Exchange We offer: A competitive salary, staff laptop, free breakfast and lunches and on-site free parking 25 days annual leave plus statutory bank holidays Workplace pension scheme and Staff Referral scheme Collaborate with fellow OSG educators across the UK and around the world. High-quality, technology-empowered learning environments. Strong career advancement opportunities. About OSG OneSchool Global is one of the world's largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland. Key responsibilities: Provide responsive technical support to campuses and the Regional Support Office via remote tools, phone, email and service tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft 365 services, including Azure AD, Intune and Exchange. Support onboarding and offboarding processes, including account setup, device preparation and access management. Assist with software deployment, device lifecycle management and routine maintenance tasks. Provide occasional on-site support for classroom technology, AV systems, printers and network connectivity. Contribute to IT documentation, knowledge base articles and continuous service improvement initiatives. Support IT projects and system upgrades as required. The OneSchool Global Culture is based on strong values, and we have a supportive and dynamic team of educators and professional staff across the globe. If you have any questions,please email our Regional Talent Acquisition Partner Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment
Overview Role: Application Support Analyst - 6 / 12 month FTC Location: UK, Shoreham-by-Sea, Leamington Spa, Prague, Czechia - Hybrid Role ID: The Role Ricardo is looking to hire a new Application Support Analyst to join our global Applications CoE team, initially specialising in the support of Share Point, Net and Java applications and associated platforms incl. MSSQL. As Ricardo has a varied system architecture you will be encouraged to grow within the role and embrace the opportunity to diversify your skillset in alignment with your career aspirations. Reporting into the Technical Architect, this role can be located in either the UK or Prague from where you will be responsible for the day to day support of Ricardo end users both when they encounter a problem or when they need help with the way a system performs. In addition to day to day support activities, you will contribute to project based initiatives aligned with the Applications CoE roadmap. This will include involvement in the delivery of system enhancements, platform upgrades, and new application implementations, working collaboratively with technical and business stakeholders. You will play an active role across the project life cycle, from testing through deployment, and post implementation support. This will provide opportunities to apply your technical expertise in a structured delivery environment while continuing to develop your skills across Ricardo's diverse application landscape. Using your great interpersonal skills and ability to convey technical information succinctly, you will also provide technical expertise to the wider business as required, enabling them to implement their own solutions in a timely fashion. Key Responsibilities Monitoring our internal Help desk system and responding to tickets in a timely manner, ensuring adherence to agreed SLAs. Using your technical expertise to resolve Tier 2 incidents and service requests, and managing the life cycle of issues escalated to Tier 3. Performing daily health checks across key applications and infrastructure, proactively identifying and resolving potential issues before they impact service. Investigating recurring incidents and working to identify root causes, implementing permanent fixes where possible. Collaborating with the wider Business Systems and IT teams to provide technical support and guidance from meetings and ongoing initiatives. Maintaining and updating technical documentation, knowledge base articles, and support procedures to ensure consistency and knowledge sharing. Supporting application releases, patches, and upgrades, including testing and post deployment validation. Contributing to continuous improvement initiatives within the Applications CoE, including process optimisation, standardisation, and automation. Participating in project based work such as system enhancements, migrations, and new application implementations, working alongside technical and business stakeholders. Assisting with user acceptance testing (UAT) as part of project delivery. Providing clear and concise communication to end users and stakeholders, translating technical issues into understandable terms. Ensuring compliance with IT governance, security policies, and best practices across supported applications and platforms. Key Competencies and Experience Degree in an IT related area or experience in an Application Support role with a provable work history in troubleshooting complex issues. Thoughtful, clear communication skills; ability to communicate complex messages effectively with clients and key stakeholders at their level of understanding via written word and face to face meetings. Being mindful of SLAs and KPIs you are a skilled multi tasker who can handle multiple, shifting, and competing priorities. Experience with an ITSM tool such as Vivantio or similar and understanding the various stages of ticket management. Fluency in English is a requirement for this role. Benefits Your remuneration and benefits package will reflect that you are valued. You will receive a range of benefits which include support for your physical and mental health. Diversity, Equality, and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we are committed to diversity, equality, and inclusion. We are a recognised 'disability confident' employer.
30/05/2026
Full time
Overview Role: Application Support Analyst - 6 / 12 month FTC Location: UK, Shoreham-by-Sea, Leamington Spa, Prague, Czechia - Hybrid Role ID: The Role Ricardo is looking to hire a new Application Support Analyst to join our global Applications CoE team, initially specialising in the support of Share Point, Net and Java applications and associated platforms incl. MSSQL. As Ricardo has a varied system architecture you will be encouraged to grow within the role and embrace the opportunity to diversify your skillset in alignment with your career aspirations. Reporting into the Technical Architect, this role can be located in either the UK or Prague from where you will be responsible for the day to day support of Ricardo end users both when they encounter a problem or when they need help with the way a system performs. In addition to day to day support activities, you will contribute to project based initiatives aligned with the Applications CoE roadmap. This will include involvement in the delivery of system enhancements, platform upgrades, and new application implementations, working collaboratively with technical and business stakeholders. You will play an active role across the project life cycle, from testing through deployment, and post implementation support. This will provide opportunities to apply your technical expertise in a structured delivery environment while continuing to develop your skills across Ricardo's diverse application landscape. Using your great interpersonal skills and ability to convey technical information succinctly, you will also provide technical expertise to the wider business as required, enabling them to implement their own solutions in a timely fashion. Key Responsibilities Monitoring our internal Help desk system and responding to tickets in a timely manner, ensuring adherence to agreed SLAs. Using your technical expertise to resolve Tier 2 incidents and service requests, and managing the life cycle of issues escalated to Tier 3. Performing daily health checks across key applications and infrastructure, proactively identifying and resolving potential issues before they impact service. Investigating recurring incidents and working to identify root causes, implementing permanent fixes where possible. Collaborating with the wider Business Systems and IT teams to provide technical support and guidance from meetings and ongoing initiatives. Maintaining and updating technical documentation, knowledge base articles, and support procedures to ensure consistency and knowledge sharing. Supporting application releases, patches, and upgrades, including testing and post deployment validation. Contributing to continuous improvement initiatives within the Applications CoE, including process optimisation, standardisation, and automation. Participating in project based work such as system enhancements, migrations, and new application implementations, working alongside technical and business stakeholders. Assisting with user acceptance testing (UAT) as part of project delivery. Providing clear and concise communication to end users and stakeholders, translating technical issues into understandable terms. Ensuring compliance with IT governance, security policies, and best practices across supported applications and platforms. Key Competencies and Experience Degree in an IT related area or experience in an Application Support role with a provable work history in troubleshooting complex issues. Thoughtful, clear communication skills; ability to communicate complex messages effectively with clients and key stakeholders at their level of understanding via written word and face to face meetings. Being mindful of SLAs and KPIs you are a skilled multi tasker who can handle multiple, shifting, and competing priorities. Experience with an ITSM tool such as Vivantio or similar and understanding the various stages of ticket management. Fluency in English is a requirement for this role. Benefits Your remuneration and benefits package will reflect that you are valued. You will receive a range of benefits which include support for your physical and mental health. Diversity, Equality, and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we are committed to diversity, equality, and inclusion. We are a recognised 'disability confident' employer.
