Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
CBRE Group, Inc. is seeking a Deskside Support 2nd Line Engineer to work onsite in Glasgow. The successful candidate will act as the first point of contact for IT service issues, providing support for hardware, software, and peripheral devices. Responsibilities include troubleshooting and maintaining equipment, assisting with meeting setups, and ensuring timely resolution of support tickets. The role requires strong technical skills and a customer-oriented mindset within a collaborative team environment.
30/05/2026
Full time
CBRE Group, Inc. is seeking a Deskside Support 2nd Line Engineer to work onsite in Glasgow. The successful candidate will act as the first point of contact for IT service issues, providing support for hardware, software, and peripheral devices. Responsibilities include troubleshooting and maintaining equipment, assisting with meeting setups, and ensuring timely resolution of support tickets. The role requires strong technical skills and a customer-oriented mindset within a collaborative team environment.
Job Title: Deskside Support 2nd Line Engineer (onsite) - Glasgow Job location: Glasgow Working pattern: 5 days onsite (shift patterns) About the Role We are recruiting for a Deskside Support 2nd Line Engineer (onsite) to support our UK business. You will be the first point of contact for all IT Service Desk logged Incidents and Requests. Our Team The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team provides support to the whole UK and Ireland region, and the IT Service Desk is first point of contact for IT related issues. What You'll Do: Assist with reported deskside IT related queries, either through walk-ups, email and telephone. Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk. Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's. Maintain relevant and up to date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business. The role also requires a high level of responsibility liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. Our team environment is collaborative, enthusiastic and professional, that expects a World Class Professional Service, as such there is plenty of room for personal development. What You'll Need: Relevant Field/Deskside support / IT Support experience. Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. Knowledge of deploying and supporting Windows 10 and 11 environments. Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance. Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. Printer exposure required for general troubleshooting issues. Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. Basic understanding of Networking fundamentals. Exposure and understanding of using Active Directory. Comfortable working alone on individual tasks, as well as part of a team for large projects. Maintain a flexible and customer orientated professional attitude Provide technical guidance and/or training to co-workers. Have a good command of the English language.
30/05/2026
Full time
Job Title: Deskside Support 2nd Line Engineer (onsite) - Glasgow Job location: Glasgow Working pattern: 5 days onsite (shift patterns) About the Role We are recruiting for a Deskside Support 2nd Line Engineer (onsite) to support our UK business. You will be the first point of contact for all IT Service Desk logged Incidents and Requests. Our Team The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team provides support to the whole UK and Ireland region, and the IT Service Desk is first point of contact for IT related issues. What You'll Do: Assist with reported deskside IT related queries, either through walk-ups, email and telephone. Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk. Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's. Maintain relevant and up to date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business. The role also requires a high level of responsibility liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. Our team environment is collaborative, enthusiastic and professional, that expects a World Class Professional Service, as such there is plenty of room for personal development. What You'll Need: Relevant Field/Deskside support / IT Support experience. Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. Knowledge of deploying and supporting Windows 10 and 11 environments. Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance. Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. Printer exposure required for general troubleshooting issues. Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. Basic understanding of Networking fundamentals. Exposure and understanding of using Active Directory. Comfortable working alone on individual tasks, as well as part of a team for large projects. Maintain a flexible and customer orientated professional attitude Provide technical guidance and/or training to co-workers. Have a good command of the English language.
IT Support Engineer (2nd/3rd Line) Location: Peterborough Salary: £28,000 - £45,000 per annum (depending on Experience & Skillset) Job Type: Full-time, Permanent About the Role Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Key Responsibilities Provide technical support across customer networks, servers, email systems, databases, and security environments Handle IT support queries both on site and remotely Log and manage incidents through a helpdesk system, ensuring timely resolution Work on support tickets through to completion, maintaining high service standards Assist with the delivery of new customer projects and system implementations Communicate effectively with end users, providing clear updates and managing expectations Prioritise workload to meet SLAs and business needs Technical Environment Windows Server (2012/2016/2019) Microsoft 365 / Office 365 Hyper V and VMware About You Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role Strong knowledge of Windows Server environments and virtualisation technologies Experience supporting Microsoft 365 environments Ability to troubleshoot complex technical issues independently Excellent communication and customer service skills Experience within a managed services or outsourced IT environment is highly desirable Benefits Competitive salary package Additional annual leave Company events Company pension scheme On site parking Sick pay If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you. Apply today with your CV, or contact , to be considered. INDPB
30/05/2026
Full time
IT Support Engineer (2nd/3rd Line) Location: Peterborough Salary: £28,000 - £45,000 per annum (depending on Experience & Skillset) Job Type: Full-time, Permanent About the Role Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Key Responsibilities Provide technical support across customer networks, servers, email systems, databases, and security environments Handle IT support queries both on site and remotely Log and manage incidents through a helpdesk system, ensuring timely resolution Work on support tickets through to completion, maintaining high service standards Assist with the delivery of new customer projects and system implementations Communicate effectively with end users, providing clear updates and managing expectations Prioritise workload to meet SLAs and business needs Technical Environment Windows Server (2012/2016/2019) Microsoft 365 / Office 365 Hyper V and VMware About You Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role Strong knowledge of Windows Server environments and virtualisation technologies Experience supporting Microsoft 365 environments Ability to troubleshoot complex technical issues independently Excellent communication and customer service skills Experience within a managed services or outsourced IT environment is highly desirable Benefits Competitive salary package Additional annual leave Company events Company pension scheme On site parking Sick pay If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you. Apply today with your CV, or contact , to be considered. INDPB
Location: South London (Hybrid - 1-2 days WFH) My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK. If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created. This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Role: Providing day-to-day 2nd Line support across a varied client base. Acting as an escalation point for 1st Line engineers. Troubleshooting complex desktop, server, and network issues. Working closely with senior engineers on projects and upgrades. Maintaining documentation and contributing to internal knowledge bases. Delivering a high standard of customer service in a client-facing environment. There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities. Technical Experience: The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Windows OS and Windows Server. Active Directory, Group Policy. General troubleshooting across hardware, software, and infrastructure. About You: Typically 5+ years' experience in IT support, ideally at 2nd Line level. Comfortable taking ownership of issues and seeing them through to resolution. Confident communicator with a strong customer focused mindset. Happy working as part of a close knit, collaborative team. Interested in progression, learning, and long term stability. What's On Offer: Hybrid working (1-2 days from home once settled). Support with training, certifications, and development plans. A stable, friendly environment with a strong team culture. Exposure to interesting technical projects.A company that genuinely values its staff and reputation. Please note: this role does not offer visa sponsorship.
30/05/2026
Full time
Location: South London (Hybrid - 1-2 days WFH) My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK. If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created. This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Role: Providing day-to-day 2nd Line support across a varied client base. Acting as an escalation point for 1st Line engineers. Troubleshooting complex desktop, server, and network issues. Working closely with senior engineers on projects and upgrades. Maintaining documentation and contributing to internal knowledge bases. Delivering a high standard of customer service in a client-facing environment. There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities. Technical Experience: The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Windows OS and Windows Server. Active Directory, Group Policy. General troubleshooting across hardware, software, and infrastructure. About You: Typically 5+ years' experience in IT support, ideally at 2nd Line level. Comfortable taking ownership of issues and seeing them through to resolution. Confident communicator with a strong customer focused mindset. Happy working as part of a close knit, collaborative team. Interested in progression, learning, and long term stability. What's On Offer: Hybrid working (1-2 days from home once settled). Support with training, certifications, and development plans. A stable, friendly environment with a strong team culture. Exposure to interesting technical projects.A company that genuinely values its staff and reputation. Please note: this role does not offer visa sponsorship.
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently. Key Responsibilities Being first point of contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues. Incident logging: Accurately logging details of faults and requests into our Service Management tool. Troubleshooting: Diagnosing and resolving basic technical issues such as password resets and account unlocks, software installation and Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals). Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams. Customer service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction. Learning: Dedicating 20% of working hours to apprenticeship studies, workshops, and coursework. Essential Skills & Attributes Communication: Excellent verbal and written English skills. Explain technical things to non-technical people. Passion for tech: A genuine interest in IT, computers, and how technology works. Problem solving: A logical mind that enjoys figuring out puzzles and fixing things. Empathy: Patience and desire to help people frustrated with technical problems. Team player: Willingness to ask for help and support colleagues. Minimum Entry Requirements Maths and English GCSE - Grade 4/C or above. Right to work in England and have lived here for last 5 years. Location Birmingham Business Park (Onsite) What We Offer You Upon successful completion of the initial apprenticeship, our Internal First policy will enable you to express interest in further roles across our business areas including AI, Cyber Security, or Cloud Engineering. Training: Full support to achieve Level 3 Apprenticeship qualification. Mentorship: Coaching, team leadership and pastoral care to support development. Benefits Competitive apprentice salary. 25 days annual leave + bank holidays. Private medical insurance and pension scheme. Employee discounts (retail, cinema, travel). Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
30/05/2026
Full time
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently. Key Responsibilities Being first point of contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues. Incident logging: Accurately logging details of faults and requests into our Service Management tool. Troubleshooting: Diagnosing and resolving basic technical issues such as password resets and account unlocks, software installation and Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals). Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams. Customer service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction. Learning: Dedicating 20% of working hours to apprenticeship studies, workshops, and coursework. Essential Skills & Attributes Communication: Excellent verbal and written English skills. Explain technical things to non-technical people. Passion for tech: A genuine interest in IT, computers, and how technology works. Problem solving: A logical mind that enjoys figuring out puzzles and fixing things. Empathy: Patience and desire to help people frustrated with technical problems. Team player: Willingness to ask for help and support colleagues. Minimum Entry Requirements Maths and English GCSE - Grade 4/C or above. Right to work in England and have lived here for last 5 years. Location Birmingham Business Park (Onsite) What We Offer You Upon successful completion of the initial apprenticeship, our Internal First policy will enable you to express interest in further roles across our business areas including AI, Cyber Security, or Cloud Engineering. Training: Full support to achieve Level 3 Apprenticeship qualification. Mentorship: Coaching, team leadership and pastoral care to support development. Benefits Competitive apprentice salary. 25 days annual leave + bank holidays. Private medical insurance and pension scheme. Employee discounts (retail, cinema, travel). Diversity, Equity & Inclusion Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
1st Line Support Technician Location Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary £22,000 £27,500 per annum Working Hours 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry to mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities Provide first line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer Competitive salary of £22,000 £27,500. Hybrid working full time in the Reading office initially, with 2 days' work from home after successful probation. Full time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward thinking MSP. If you're enthusiastic, customer oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
30/05/2026
Full time
1st Line Support Technician Location Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary £22,000 £27,500 per annum Working Hours 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry to mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities Provide first line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer Competitive salary of £22,000 £27,500. Hybrid working full time in the Reading office initially, with 2 days' work from home after successful probation. Full time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward thinking MSP. If you're enthusiastic, customer oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
IT Service Desk Engineer The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. You'll triage incidents and requests, resolve end-user issues, support retail POS and back-office systems, and ensure smooth technology operations during trading hours, launches, and peak events. Key Responsibilities and Duties Act as the first point of contact via phone, chat, email, and ticketing (e.g., ServiceNow/Jira). Log, triage, prioritize, and resolve incidents/requests within defined SLAs and OLAs. Deliver L1/L2 support for end-user devices, retail POS, back-office apps, and network connectivity. Perform remote fixes using RMM tools (e.g., Intune, Airwatch, SCCM). Support POS terminals, payment devices, label/tag printers, scanners, kiosks, and clienteling solutions. Assist with store openings, moves, upgrades, cabling basics, hardware swaps, and on-site vendor coordination. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), identity/access (Entra ID/Azure AD), and MFA. Handle account lifecycle (joiners/movers/leavers), distribution lists, shared mailboxes, licensing. Enroll and manage devices via Intune/Airwatch/SCCM; maintain baselines and compliance. Support order management, ERP/WMS integrations (ticket routing to app support where needed). Equal Opportunity Employer Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
30/05/2026
Full time
IT Service Desk Engineer The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. You'll triage incidents and requests, resolve end-user issues, support retail POS and back-office systems, and ensure smooth technology operations during trading hours, launches, and peak events. Key Responsibilities and Duties Act as the first point of contact via phone, chat, email, and ticketing (e.g., ServiceNow/Jira). Log, triage, prioritize, and resolve incidents/requests within defined SLAs and OLAs. Deliver L1/L2 support for end-user devices, retail POS, back-office apps, and network connectivity. Perform remote fixes using RMM tools (e.g., Intune, Airwatch, SCCM). Support POS terminals, payment devices, label/tag printers, scanners, kiosks, and clienteling solutions. Assist with store openings, moves, upgrades, cabling basics, hardware swaps, and on-site vendor coordination. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), identity/access (Entra ID/Azure AD), and MFA. Handle account lifecycle (joiners/movers/leavers), distribution lists, shared mailboxes, licensing. Enroll and manage devices via Intune/Airwatch/SCCM; maintain baselines and compliance. Support order management, ERP/WMS integrations (ticket routing to app support where needed). Equal Opportunity Employer Theory is an inclusive employer, and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
Flotek Group in Plymouth is seeking a customer service-focused individual for an IT Helpdesk position. Your primary responsibility will be to resolve technical issues for partners, ensuring satisfaction and compliance with SLAs. The ideal candidate should possess experience in IT support and strong troubleshooting skills, as well as familiarity with various technical tools. Competitive salary ranging from £28,000 to £35,000 is offered, alongside numerous perks like extra days off for life milestones.
30/05/2026
Full time
Flotek Group in Plymouth is seeking a customer service-focused individual for an IT Helpdesk position. Your primary responsibility will be to resolve technical issues for partners, ensuring satisfaction and compliance with SLAs. The ideal candidate should possess experience in IT support and strong troubleshooting skills, as well as familiarity with various technical tools. Competitive salary ranging from £28,000 to £35,000 is offered, alongside numerous perks like extra days off for life milestones.
Job Title: IT Support Technician Location: Fradley, Staffordshire Salary: £28,000 - £30,000 per annum Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof creating Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire. About the role You will play a hands on role supporting a busy manufacturing, R&D, and office environment, acting as the on site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first and second line support, manage day to day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network. This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward thinking, technology driven organisation. Key duties Provide 1st and 2nd Line IT support to on site and remote users across the business Act as the primary on site IT contact, resolving issues and escalating where appropriate Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems Troubleshoot and resolve technical issues efficiently to minimise operational disruption Manage IT onboarding and offboarding, including user accounts, access, and equipment Assist with the rollout and support of new systems, devices, and technology initiatives Maintain accurate IT documentation and user guidance, including SharePoint content Contribute to continuous improvement, automation, and IT projects About you Essential Proven experience in a 1st / 2nd Line IT Support role Strong working knowledge of Windows 10/11 and Microsoft 365 Experience supporting Active Directory users and devices Confident troubleshooting hardware, software, and connectivity issues Strong communication skills and a proactive, problem solving approach Desirable Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP) Experience in a manufacturing or operational environment Relevant IT certifications (e.g. CompTIA, Microsoft) What you'll get in return We offer a competitive salary and a strong benefits package, including: 22 days holiday plus bank holidays, increasing with service 40 hour working week with some flexibility around start and finish times An extra paid day off on your birthday Company pension with 5% employer contribution Private medical insurance (after 12 months) Health Cashback Plan Group Life Assurance and Income Protection Employee Referral Scheme Regular social activities plus, more, all designed to support your wellbeing and reward your contribution. Please note Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch. If this role sounds perfect for you, please hit apply to submit your details to us! Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.
30/05/2026
Full time
Job Title: IT Support Technician Location: Fradley, Staffordshire Salary: £28,000 - £30,000 per annum Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof creating Kyocera's largest carbide tooling site in Europe. As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire. About the role You will play a hands on role supporting a busy manufacturing, R&D, and office environment, acting as the on site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first and second line support, manage day to day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network. This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward thinking, technology driven organisation. Key duties Provide 1st and 2nd Line IT support to on site and remote users across the business Act as the primary on site IT contact, resolving issues and escalating where appropriate Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems Troubleshoot and resolve technical issues efficiently to minimise operational disruption Manage IT onboarding and offboarding, including user accounts, access, and equipment Assist with the rollout and support of new systems, devices, and technology initiatives Maintain accurate IT documentation and user guidance, including SharePoint content Contribute to continuous improvement, automation, and IT projects About you Essential Proven experience in a 1st / 2nd Line IT Support role Strong working knowledge of Windows 10/11 and Microsoft 365 Experience supporting Active Directory users and devices Confident troubleshooting hardware, software, and connectivity issues Strong communication skills and a proactive, problem solving approach Desirable Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP) Experience in a manufacturing or operational environment Relevant IT certifications (e.g. CompTIA, Microsoft) What you'll get in return We offer a competitive salary and a strong benefits package, including: 22 days holiday plus bank holidays, increasing with service 40 hour working week with some flexibility around start and finish times An extra paid day off on your birthday Company pension with 5% employer contribution Private medical insurance (after 12 months) Health Cashback Plan Group Life Assurance and Income Protection Employee Referral Scheme Regular social activities plus, more, all designed to support your wellbeing and reward your contribution. Please note Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch. If this role sounds perfect for you, please hit apply to submit your details to us! Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.
Job Summary Exciting role within Raymarine's Thermal Technical Support Department, focusing on customer support (office based and in field). Responsibilities include diagnostics, repair, training, boat visits and attending events. Requires travel (global), a driving licence, and a passport. Primary Duties & Responsibilities Handle telephone enquiries and provide 1st/2nd line support for FLIR Thermal products. Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes. Conduct in field service visits and expedite technical issues with full triage to relevant teams. Support engineering teams and drive product improvement through technical expertise and customer feedback. Act as a technical subject matter expert to train customers and support other team members. Perform other assigned duties. Job Qualifications Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience. Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written). Skills: Logical fault finding, electrical/electronic repair, and understanding of DC circuits and ethernet networking. Traits: Self motivated, team player, flexible, and organized. Requirements: International travel readiness (global), manual dexterity, and ability to adapt to changing priorities. Driving licence required. Must work unsupervised while overseas, making decisions in line with company policy. Must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce, as the position requires access to export controlled information or items (regulated technology or technical data per ITAR/EAR US regulations).
30/05/2026
Full time
Job Summary Exciting role within Raymarine's Thermal Technical Support Department, focusing on customer support (office based and in field). Responsibilities include diagnostics, repair, training, boat visits and attending events. Requires travel (global), a driving licence, and a passport. Primary Duties & Responsibilities Handle telephone enquiries and provide 1st/2nd line support for FLIR Thermal products. Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes. Conduct in field service visits and expedite technical issues with full triage to relevant teams. Support engineering teams and drive product improvement through technical expertise and customer feedback. Act as a technical subject matter expert to train customers and support other team members. Perform other assigned duties. Job Qualifications Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience. Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written). Skills: Logical fault finding, electrical/electronic repair, and understanding of DC circuits and ethernet networking. Traits: Self motivated, team player, flexible, and organized. Requirements: International travel readiness (global), manual dexterity, and ability to adapt to changing priorities. Driving licence required. Must work unsupervised while overseas, making decisions in line with company policy. Must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce, as the position requires access to export controlled information or items (regulated technology or technical data per ITAR/EAR US regulations).
Location: Outskirts of Leeds city centre but with free parking Salary: Up to 32,500 Hours: 9:00 - 17:30 Title: IT Support Analyst With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunity. Job spec To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure other computer systems and peripherals as instructed. If required undertake trips to other sites/data centre including staying overnight where appropriate. Any other duties as requested by the IT Manager. Technical domain AD support Office 365 Admin Infrastructure (LAN / WAN / WIFI) IT asset management, purchasing & setup. Gaps in knowledge - full training provided. This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role: Desktop Hardware Support, Windows 10 & Server, Desktop Software, Communications (Mobile / Desk phone)
30/05/2026
Full time
Location: Outskirts of Leeds city centre but with free parking Salary: Up to 32,500 Hours: 9:00 - 17:30 Title: IT Support Analyst With over 90 years experience, this leading manufacturer of the world's most advanced medical aid technology is offering the chance to join their team as an IT Engineer. Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide. The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunity. Job spec To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. To allocate more complex service issues to the relevant IT Support member. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Setting up and configuring new laptops and desktops. Installing authorised software to laptops and desktops. Configure other computer systems and peripherals as instructed. If required undertake trips to other sites/data centre including staying overnight where appropriate. Any other duties as requested by the IT Manager. Technical domain AD support Office 365 Admin Infrastructure (LAN / WAN / WIFI) IT asset management, purchasing & setup. Gaps in knowledge - full training provided. This is a customer (internal employees as well as external customers) facing role. Essentially, skills wise = general desktop support role: Desktop Hardware Support, Windows 10 & Server, Desktop Software, Communications (Mobile / Desk phone)
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD 102 or AZ 900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
30/05/2026
Full time
Spectrum IT Recruitment is supporting a fast-growing technology business in their search for an IT Support Engineer to join a highly collaborative internal technology team. Hybrid remote - 2 days per week on site This is an excellent opportunity for someone who wants to move beyond traditional IT support and play a key role in improving operational efficiency, automation, and the overall employee technology experience across the business. You'll work closely with teams across Engineering, Information Security, HR and Finance, helping to deliver a modern, scalable and highly reliable IT environment. The role would suit someone who enjoys solving problems properly, automating repetitive processes, and taking ownership of technical improvements from concept through to delivery. Key Responsibilities Automation & Process Improvement Identify opportunities to automate manual IT processes and operational tasks Develop and maintain scripts using PowerShell, Python or similar technologies Produce and maintain technical documentation, SOPs and user guides Continuously improve workflows and operational efficiency Endpoint & Infrastructure Support Provide 1st / 2nd line support to internal users both remotely and onsite Manage and resolve support tickets within agreed SLAs Configure and maintain laptops, desktops, mobile devices, printers and AV equipment Support Windows and macOS environments including patching, upgrades and software deployment Monitor endpoint compliance, system stability and backup integrity Identity & Access Management Manage joiners, movers and leavers processes across IT systems and hardware Administer user accounts, permissions and group memberships within identity platforms Support MFA enrolment and access governance processes Deliver IT onboarding and induction sessions for new employees Maintain accurate asset management records Microsoft 365 & SaaS Administration Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Assist with SaaS platform administration and integrations Support identity providers, SSO and access management tooling Incident & Project Support Assist with incident response, troubleshooting and root cause analysis Work collaboratively across internal teams and third-party suppliers Support IT projects and contribute towards successful delivery timelines Escalate high-impact or business-critical risks proactively Skills & Experience Required Essential 1-3 years' experience within IT Support or IT Operations Strong Windows and macOS administration experience Experience supporting Microsoft 365 environments Knowledge of endpoint management platforms such as Intune or Jamf Good understanding of networking fundamentals including TCP/IP, DNS, DHCP and Wi Fi Experience managing user lifecycle processes within an identity platform Strong troubleshooting and problem solving skills Excellent communication and organisational skills Desirable PowerShell or Python scripting experience Experience with ITSM platforms such as Jira Service Management, ServiceNow or Freshservice Understanding of SSO, MFA and RBAC principles Exposure to Azure and/or AWS environments Relevant certifications including CompTIA A+, MD 102 or AZ 900 Experience supporting Apple hardware in enterprise environments Understanding of security best practice, patching and compliance processes Benefits Hybrid working environment Modern office and collaborative culture Ongoing training and development opportunities Exposure to modern cloud and SaaS technologies Opportunity to influence and improve IT operations at scale This is a fantastic opportunity for an ambitious IT professional looking to take ownership, broaden their technical exposure and join a business where technology is seen as a key enabler for growth. Please get in touch for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
30/05/2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
29/05/2026
Full time
Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Littlehampton, West Sussex (Hybrid: Home, Client Sites) Salary: Competitive, dependent on experience Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am - 5:30pm) About Us Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships. The Role As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and expedite more complex problems to senior engineers when required. You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally. Key Responsibilities Act as the first point of contact for inbound support requests via phone, email, and service desk Log, prioritise, and manage support tickets in line with service desk processes Resolve 1st line issues across desktops, laptops, printers, and common software applications Provide remote support to end users and guide them through solutions in clear, non technical language Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes Maintain accurate ticket updates, time recording, and documentation Assist with new user setups, device builds, and basic onboarding tasks Monitor alerts and respond to issues within agreed skill set Contribute to a positive team environment and a consistently high standard of customer service Travel to client sites occasionally when required Skills & Experience Previous experience in an IT support or customer service environment Excellent communication skills and professional telephone manner Strong customer service mindset and willingness to help Basic troubleshooting knowledge of Windows 10/11 Familiarity with Microsoft 365 (Outlook, Teams, OneDrive) Ability to follow processes, document work clearly, and manage multiple tasks A keen interest in IT and eagerness to learn Experience working in a Managed Service Provider (MSP) environment Exposure to Active Directory or Entra ID user management Any relevant IT certifications or study towards them Extra day off to enjoy your birthday Performance related bonus scheme Team (paid for) social events Relaxed and friendly atmosphere, with a professional approach Flexibility to work from home (high spec IT equipment provided) Highly experienced team for support and development Increased holiday with length of service Highly competitive pay with annual salary reviews Training and learning development with qualification support Relaxed and friendly atmosphere and culture, whilst being professional What We Offer A supportive team environment with mentoring from experienced engineers Structured learning and development pathway for 1st line engineers Exposure to a wide range of technologies and client environments Opportunities to progress into 2nd line and project based work How to Apply If you are passionate about IT, thrive on solving problems, and want to be part of a supportive and dedicated team, we'd love to hear from you. Please upload your CV and a brief cover letter on our website:
29/05/2026
Full time
Location: Littlehampton, West Sussex (Hybrid: Home, Client Sites) Salary: Competitive, dependent on experience Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am - 5:30pm) About Us Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships. The Role As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and expedite more complex problems to senior engineers when required. You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally. Key Responsibilities Act as the first point of contact for inbound support requests via phone, email, and service desk Log, prioritise, and manage support tickets in line with service desk processes Resolve 1st line issues across desktops, laptops, printers, and common software applications Provide remote support to end users and guide them through solutions in clear, non technical language Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes Maintain accurate ticket updates, time recording, and documentation Assist with new user setups, device builds, and basic onboarding tasks Monitor alerts and respond to issues within agreed skill set Contribute to a positive team environment and a consistently high standard of customer service Travel to client sites occasionally when required Skills & Experience Previous experience in an IT support or customer service environment Excellent communication skills and professional telephone manner Strong customer service mindset and willingness to help Basic troubleshooting knowledge of Windows 10/11 Familiarity with Microsoft 365 (Outlook, Teams, OneDrive) Ability to follow processes, document work clearly, and manage multiple tasks A keen interest in IT and eagerness to learn Experience working in a Managed Service Provider (MSP) environment Exposure to Active Directory or Entra ID user management Any relevant IT certifications or study towards them Extra day off to enjoy your birthday Performance related bonus scheme Team (paid for) social events Relaxed and friendly atmosphere, with a professional approach Flexibility to work from home (high spec IT equipment provided) Highly experienced team for support and development Increased holiday with length of service Highly competitive pay with annual salary reviews Training and learning development with qualification support Relaxed and friendly atmosphere and culture, whilst being professional What We Offer A supportive team environment with mentoring from experienced engineers Structured learning and development pathway for 1st line engineers Exposure to a wide range of technologies and client environments Opportunities to progress into 2nd line and project based work How to Apply If you are passionate about IT, thrive on solving problems, and want to be part of a supportive and dedicated team, we'd love to hear from you. Please upload your CV and a brief cover letter on our website:
Overview Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for. Duties and Responsibilities Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment Develop and maintain accurate documentation, including network diagrams, system records, and asset information Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist Identify and flag risks in client environments before they become incidents Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders Required Experience / Skills Proven experience at 2nd line IT support level or above Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure A natural relationship builder, confident, personable, and able to earn trust quickly Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients Organised and thorough, with an instinct for documentation and keeping things in order A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them Comfortable working independently and managing your own time across a varied client portfolio Full UK driving licence required, pool cars available Desirable Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms Experience in an MSP environment is a strong advantage Location & Hours Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.
29/05/2026
Full time
Overview Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for. Duties and Responsibilities Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment Develop and maintain accurate documentation, including network diagrams, system records, and asset information Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist Identify and flag risks in client environments before they become incidents Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders Required Experience / Skills Proven experience at 2nd line IT support level or above Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure A natural relationship builder, confident, personable, and able to earn trust quickly Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients Organised and thorough, with an instinct for documentation and keeping things in order A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them Comfortable working independently and managing your own time across a varied client portfolio Full UK driving licence required, pool cars available Desirable Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms Experience in an MSP environment is a strong advantage Location & Hours Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.
Murphy is recruiting for a Senior IT Support Technician to work with the IT team at Stone Cross - Wigan - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments. Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services. The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards. You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations A day in the life of a Murphy Senior IT Support Technician Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates. Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites. Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests. Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites. Maintain accurate planning and tracking of site activities through the Project Site Planner. Provide on-site IT operational support where required to ensure site readiness and smooth project delivery. Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards. Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards. Track risks, dependencies and progress for assigned activities, escalating issues appropriately. Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation. Apply ITIL principles across BAU support and project delivery activities. Assist with Business Continuity and Disaster Recovery testing and reporting. Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB. Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs. Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls. Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services. Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required. Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work. Share knowledge, provide guidance and mentor junior or assistant team members. Still interested, does this sound like you? Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery. Proven experience providing 2nd / 3rd line IT support in a service-focused environment. Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments. Experience supporting and delivering IT services to remote and project-based sites. Knowledge of ITIL principles and service management processes. Experience with asset management, CMDB maintenance and configuration control. Understanding of IT security best practices and supporting security incident response and remediation. Ability to manage multiple priorities across BAU support and project activities. Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders. Strong interpersonal skills and a collaborative, team-focused approach. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
29/05/2026
Full time
Murphy is recruiting for a Senior IT Support Technician to work with the IT team at Stone Cross - Wigan - WA3 3JD Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. As a Senior IT Support Technician, you will play a key role within IT Service & Operations, providing 2nd and 3rd line technical support across IT systems, services and end-user environments. Acting as a senior escalation point, you will ensure the reliable operation, support and continual improvement of existing technologies, while contributing to the delivery, mobilisation and support of new systems and services. The role has significant responsibility for the mobilisation, operational support and demobilisation of project sites, working closely with internal teams, suppliers and project stakeholders to ensure IT services are delivered effectively, securely and to agreed standards. You will support both business-as-usual operations and project activity, helping to drive service improvement, maintain operational standards and promote a consistent, customer-focused approach across IT Service & Operations A day in the life of a Murphy Senior IT Support Technician Provide 2nd and 3rd line technical support across IT systems and services, resolving complex incidents and service requests using remote tools, digital methods and on-site support where required. Act as a senior escalation point within IT Service & Operations, taking ownership of incidents and project-related issues through to resolution. Proactively monitor support queues, support Service Desk triage when required, and help improve resolution times and first-time fix rates. Ensure the stability, availability and performance of IT systems, supporting users across offices and remote project sites. Own and manage IT project site mobilisation, operational support and demobilisation activities for approved project requests. Coordinate with internal teams and third-party suppliers to deliver connectivity, communications, managed IT equipment and associated services to project sites. Maintain accurate planning and tracking of site activities through the Project Site Planner. Provide on-site IT operational support where required to ensure site readiness and smooth project delivery. Support site upgrades, changes and decommissioning activities in line with agreed KPIs and standards. Support IT Operations projects and technical deployments, ensuring delivery to agreed timescales, quality and security standards. Track risks, dependencies and progress for assigned activities, escalating issues appropriately. Drive continuous improvement by reviewing operational and project processes, identifying efficiencies and updating documentation. Apply ITIL principles across BAU support and project delivery activities. Assist with Business Continuity and Disaster Recovery testing and reporting. Ensure all IT equipment and systems are built, configured, documented, asset-tagged and accurately recorded in the CMDB. Manage the delivery, recovery and secure storage of end-user and project site equipment in line with KPIs. Support IT security best practice, responding to SOC-recommended actions and working with Information Security and Infrastructure teams on device compliance and new security controls. Work collaboratively with IT Service Desk, Desktop Support, Infrastructure and Programme teams to deliver consistent, high-quality services. Build effective relationships with internal stakeholders and suppliers, attending service review meetings as required. Lead by example, promoting customer service excellence and consistent standards for ticket management, documentation and project work. Share knowledge, provide guidance and mentor junior or assistant team members. Still interested, does this sound like you? Demonstrates strong self-direction and initiative, progressing work unprompted and anticipating issues before they impact users or project delivery. Proven experience providing 2nd / 3rd line IT support in a service-focused environment. Strong technical troubleshooting skills across hardware, software, cloud services, connectivity and end-user environments. Experience supporting and delivering IT services to remote and project-based sites. Knowledge of ITIL principles and service management processes. Experience with asset management, CMDB maintenance and configuration control. Understanding of IT security best practices and supporting security incident response and remediation. Ability to manage multiple priorities across BAU support and project activities. Excellent communication skills, both verbal and written, with the ability to work effectively with technical and non-technical stakeholders. Strong interpersonal skills and a collaborative, team-focused approach. What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Platinum Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Lorna Rhodeson to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Job Title: Japanese Speaking IT Helpdesk Engineer Status: Permanent Hours: 8:00am - 16:00pm / 9:00am - 17:00pm / Monday to Friday. office based 5 days a week Salary: maximum £35,000 per annum + travel expense up to Zone 6 Location: London Global IT company is looking for an IT Helpdesk Engineer. Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, onsite visits, and chat tools. Manage cases using IT support ticket systems and ensure timely resolution. Liaise with vendors until case closure. Perform IT administration and implementation in Windows Server environments and MS365 portal. Configure IT elements for day-to-day service delivery. Prepare and kit PCs, mobile devices, and peripherals. Install software on PCs and mobile devices. Conduct proof-of-concept and acceptance testing. Develop and support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI). Assist with pre sales and post sales activities related to helpdesk proposals. Plan and design enterprise IT environments. Manage project and service delivery schedules. Attend customer meetings and maintain strong relationships. Ensure secure operations and maintain a tidy environment. Document implementation and modifications. Prepare detailed reports for customers and management as required. Provide temporary or long term onsite support when necessary. Occasional international travel and early shift coverage or out of hours support may be required. Perform ad hoc tasks assigned by the line manager. Knowledge, Skills, Experience and Key Competencies Proven customer service experience. Familiarity with PC hardware and mobile devices. Strong knowledge of Microsoft Active Directory and MS365 administration. Hands on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL 400 certification preferred. Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software. Certifications in PC, server, network, and ITIL are advantageous. Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls). Business level written and verbal communication skills in English and Japanese. Strong documentation skills (meeting minutes, work procedures, reports). Excellent time management, reliability, and customer focused mindset. Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Click for more Japanese speaking jobs from People First Team Japan in London, your Japanese recruitment specialists.
29/05/2026
Full time
Job Title: Japanese Speaking IT Helpdesk Engineer Status: Permanent Hours: 8:00am - 16:00pm / 9:00am - 17:00pm / Monday to Friday. office based 5 days a week Salary: maximum £35,000 per annum + travel expense up to Zone 6 Location: London Global IT company is looking for an IT Helpdesk Engineer. Japanese Speaking IT Helpdesk Engineer - Principal Accountabilities Provide 1st and 2nd level troubleshooting and support via email, phone, remote access, onsite visits, and chat tools. Manage cases using IT support ticket systems and ensure timely resolution. Liaise with vendors until case closure. Perform IT administration and implementation in Windows Server environments and MS365 portal. Configure IT elements for day-to-day service delivery. Prepare and kit PCs, mobile devices, and peripherals. Install software on PCs and mobile devices. Conduct proof-of-concept and acceptance testing. Develop and support workflow automation and applications using Microsoft Power Platform (Power Apps, Power Automate, Power BI). Assist with pre sales and post sales activities related to helpdesk proposals. Plan and design enterprise IT environments. Manage project and service delivery schedules. Attend customer meetings and maintain strong relationships. Ensure secure operations and maintain a tidy environment. Document implementation and modifications. Prepare detailed reports for customers and management as required. Provide temporary or long term onsite support when necessary. Occasional international travel and early shift coverage or out of hours support may be required. Perform ad hoc tasks assigned by the line manager. Knowledge, Skills, Experience and Key Competencies Proven customer service experience. Familiarity with PC hardware and mobile devices. Strong knowledge of Microsoft Active Directory and MS365 administration. Hands on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI). MS PL 400 certification preferred. Familiarity with Microsoft Windows 11, Windows Server, MS Office, and antivirus software. Certifications in PC, server, network, and ITIL are advantageous. Basic knowledge of cloud services (AWS, Azure) and networking (routers, switches, firewalls). Business level written and verbal communication skills in English and Japanese. Strong documentation skills (meeting minutes, work procedures, reports). Excellent time management, reliability, and customer focused mindset. Please follow us on Linkedin: We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. Click for more Japanese speaking jobs from People First Team Japan in London, your Japanese recruitment specialists.
Job title : 2nd / 3rd Line Support Engineer Location : Bath - Fully Onsite Salary: up to £50,000 Start date : ASAP Working hours : 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven 2nd / 3rd Line Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - 2nd / 3rd Line Support Engineer: MSP experience Active Directory and Azure AD M365 Hardware deployment Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - 2nd / 3rd Line Support Engineer: Azure Virtual Desktop Other MDM tools Printer deployment Networking PowerShell Certifications If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.
29/05/2026
Full time
Job title : 2nd / 3rd Line Support Engineer Location : Bath - Fully Onsite Salary: up to £50,000 Start date : ASAP Working hours : 9:00am to 5:30pm We are partnering with a growing Managed Service Provider to find a driven 2nd / 3rd Line Support Engineer to support their expanding client base. This role offers a blend of BAU support and project work, providing excellent variety and opportunities for professional development. The ideal candidate will be proactive, ambitious, and solutions-focused, with strong communication skills and a genuine passion for IT. They are seeking someone who is eager to learn, continuously develop their technical expertise, and progress within the organisation. In return, the successful candidate will benefit from ongoing training and support, as well as clear pathways to take on greater responsibility and advance both professionally and financially. Essentials - 2nd / 3rd Line Support Engineer: MSP experience Active Directory and Azure AD M365 Hardware deployment Intune Scripting Knowledge of Hyper-V and SQL Desirable skills - 2nd / 3rd Line Support Engineer: Azure Virtual Desktop Other MDM tools Printer deployment Networking PowerShell Certifications If you're a motivated Senior IT Support Engineer looking to develop your skills and advance your career within a supportive and growing MSP, submit your latest CV today to be considered.