Element Materials Technology Ltd.
High Wycombe, Buckinghamshire
Overview Element has a new role for a Digital and AI Solution Lead which will be a senior, hands on technical role responsible within our Built Environment business unit for designing, building, and deploying AI and data driven solutions that improve operational performance, client experience, and quality of outputs within a safety critical Testing, Inspection, and Certification (TIC) organization accredited to ISO/IEC 17025 and ISO/IEC 17065. The role focuses on practical delivery, using data and AI responsibly in regulated environments, with particular emphasis on LLM and agentic AI solutions that support - but do not replace - expert technical judgment. In this pivotal role, by aligning with the Solutions & Insights team, you will drive the automation and systematization of our processes that assist with the testing and certification business, lead workshops with teams in operations, and contribute to critical projects that enhance our lab's efficiency and scalability. The ideal candidate is an experienced technical leader with a proven track record in engineering team management, full stack development (with a focus on Python), and building robust data platforms. You will foster a strong innovative and progressive culture while collaborating across cross functional teams to balance customer needs with internal goals. This position operates in a matrix environment, where reporting relationships may be indirect based on operational and functional roles within the organization. We value professionalism, mentorship capabilities, and the ability to create tangible value through strategic leadership. If you are an experienced leader who is passionate about automation, data driven solutions, fostering engineering excellence, and is intrigued with joining this next exciting chapter with Element Materials Technology, we encourage you to apply. Responsibilities People Cultivate and empower a vibrant progressive developer culture within the Built Environment business unit, promoting collaboration, innovation and continuous improvement through Citizen Developer programs Collaborate through leadership and guidance across different laboratories and teams to identify and solution orientated proactive discussions to shape suitable and impactful solutions driving value and improvement Run and direct workshops to identify the story behind problems to drive encompassing, impactful and scalable solutions which remedy issues across multiple disciplines AI & Data Solution Development Design, develop, test, and deploy AI and advanced analytics solutions to support testing, inspection, certification, scheduling, reporting, and decision support workflows Translate operational and quality requirements into robust, production ready AI solutions Build reusable components and templates that can be safely scaled across the organization Align with the Solution and Insights team on data and AI solutions utilising the full power of our Data Platform Develop root cause analysis, trend detection, and early warning systems for quality and safety risks Technical Remit Directly contribute to and own the success of critical technical elements of solutions leveraging full stack expertise and best fit architecture Assess technical options covering costs, resource requirements and alignment with operational efficiency and long term scalability to inform decision making in mind Produce clear technical documentation suitable for internal audits and external assessors Ensure AI and data solutions align with: ISO/IEC 17025 and ISO/IEC 17065 requirements and Elements impartiality, confidentiality, and independence obligationsProcesses Gather and explore business requirements from various teams to document existing processes, user stories and areas of improvement Evaluate current processes to design and develop solutions which improve processes and lead to efficiency gains or tangible ROI Own the delivery and implementation of process improvement solutions across the division Skills / Qualifications Strong hands on experience as a senior or lead developer delivering AI and data solutions Practical experience with Dataiku in production environments Solid understanding of prompt engineering, agentic and LLM based systems Strong skills in Python, SQL, and data engineering principles Experience working in regulated, quality driven, or safety critical environments Proven experience leading engineering teams, delivering products, and providing mentorship to developers at various levels Strong expertise in automation, systematization, and building scalable systems Demonstrated proficiency in data management, particularly in developing and maintaining large scale data platforms Full stack development experience with a focus on Python; familiarity with hardware/device automation is a plus Excellent communication skills with the ability to work effectively in cross functional environments, balancing customer needs against internal process goals Technical acumen to evaluate options for informed, strategic decisions that enhance efficiency and scalability BSc/MSc in Computer Science, Engineering, related field or commensurate with experience 5 + years of relevant experience in software development and leadership roles Desirable Experience within TIC, laboratory, inspection, certification, or conformity assessment settings Familiarity with ISO/IEC 17025, ISO/IEC 17065, or similar accreditation frameworks Exposure to MLOps, model validation, and auditability requirements Experience integrating AI into existing enterprise systems. Personal Attributes Delivery focused with a strong sense of ownership Comfortable balancing innovation with safety, quality, and compliance Clear communicator who can explain technical decisions to non technical stakeholders Methodical, detail oriented, and documentation aware Curious and proactive about emerging AI techniques Work from home role but with regular travel Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you need an accommodation filling out an application, or applying to a job, please email
24/05/2026
Full time
Overview Element has a new role for a Digital and AI Solution Lead which will be a senior, hands on technical role responsible within our Built Environment business unit for designing, building, and deploying AI and data driven solutions that improve operational performance, client experience, and quality of outputs within a safety critical Testing, Inspection, and Certification (TIC) organization accredited to ISO/IEC 17025 and ISO/IEC 17065. The role focuses on practical delivery, using data and AI responsibly in regulated environments, with particular emphasis on LLM and agentic AI solutions that support - but do not replace - expert technical judgment. In this pivotal role, by aligning with the Solutions & Insights team, you will drive the automation and systematization of our processes that assist with the testing and certification business, lead workshops with teams in operations, and contribute to critical projects that enhance our lab's efficiency and scalability. The ideal candidate is an experienced technical leader with a proven track record in engineering team management, full stack development (with a focus on Python), and building robust data platforms. You will foster a strong innovative and progressive culture while collaborating across cross functional teams to balance customer needs with internal goals. This position operates in a matrix environment, where reporting relationships may be indirect based on operational and functional roles within the organization. We value professionalism, mentorship capabilities, and the ability to create tangible value through strategic leadership. If you are an experienced leader who is passionate about automation, data driven solutions, fostering engineering excellence, and is intrigued with joining this next exciting chapter with Element Materials Technology, we encourage you to apply. Responsibilities People Cultivate and empower a vibrant progressive developer culture within the Built Environment business unit, promoting collaboration, innovation and continuous improvement through Citizen Developer programs Collaborate through leadership and guidance across different laboratories and teams to identify and solution orientated proactive discussions to shape suitable and impactful solutions driving value and improvement Run and direct workshops to identify the story behind problems to drive encompassing, impactful and scalable solutions which remedy issues across multiple disciplines AI & Data Solution Development Design, develop, test, and deploy AI and advanced analytics solutions to support testing, inspection, certification, scheduling, reporting, and decision support workflows Translate operational and quality requirements into robust, production ready AI solutions Build reusable components and templates that can be safely scaled across the organization Align with the Solution and Insights team on data and AI solutions utilising the full power of our Data Platform Develop root cause analysis, trend detection, and early warning systems for quality and safety risks Technical Remit Directly contribute to and own the success of critical technical elements of solutions leveraging full stack expertise and best fit architecture Assess technical options covering costs, resource requirements and alignment with operational efficiency and long term scalability to inform decision making in mind Produce clear technical documentation suitable for internal audits and external assessors Ensure AI and data solutions align with: ISO/IEC 17025 and ISO/IEC 17065 requirements and Elements impartiality, confidentiality, and independence obligationsProcesses Gather and explore business requirements from various teams to document existing processes, user stories and areas of improvement Evaluate current processes to design and develop solutions which improve processes and lead to efficiency gains or tangible ROI Own the delivery and implementation of process improvement solutions across the division Skills / Qualifications Strong hands on experience as a senior or lead developer delivering AI and data solutions Practical experience with Dataiku in production environments Solid understanding of prompt engineering, agentic and LLM based systems Strong skills in Python, SQL, and data engineering principles Experience working in regulated, quality driven, or safety critical environments Proven experience leading engineering teams, delivering products, and providing mentorship to developers at various levels Strong expertise in automation, systematization, and building scalable systems Demonstrated proficiency in data management, particularly in developing and maintaining large scale data platforms Full stack development experience with a focus on Python; familiarity with hardware/device automation is a plus Excellent communication skills with the ability to work effectively in cross functional environments, balancing customer needs against internal process goals Technical acumen to evaluate options for informed, strategic decisions that enhance efficiency and scalability BSc/MSc in Computer Science, Engineering, related field or commensurate with experience 5 + years of relevant experience in software development and leadership roles Desirable Experience within TIC, laboratory, inspection, certification, or conformity assessment settings Familiarity with ISO/IEC 17025, ISO/IEC 17065, or similar accreditation frameworks Exposure to MLOps, model validation, and auditability requirements Experience integrating AI into existing enterprise systems. Personal Attributes Delivery focused with a strong sense of ownership Comfortable balancing innovation with safety, quality, and compliance Clear communicator who can explain technical decisions to non technical stakeholders Methodical, detail oriented, and documentation aware Curious and proactive about emerging AI techniques Work from home role but with regular travel Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you need an accommodation filling out an application, or applying to a job, please email
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
21/05/2026
Seasonal
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
Element Materials Technology Ltd.
Lostock Green, Cheshire
Overview Element has a new role for a Digital and AI Solution Lead which will be a senior, hands on technical role responsible within our Built Environment business unit for designing, building, and deploying AI and data driven solutions that improve operational performance, client experience, and quality of outputs within a safety critical Testing, Inspection, and Certification (TIC) organization accredited to ISO/IEC 17025 and ISO/IEC 17065. The role focuses on practical delivery, using data and AI responsibly in regulated environments, with particular emphasis on LLM and agentic AI solutions that support - but do not replace - expert technical judgment. In this pivotal role, by aligning with the Solutions & Insights team, you will drive the automation and systematization of our processes that assist with the testing and certification business, lead workshops with teams in operations, and contribute to critical projects that enhance our lab's efficiency and scalability. The ideal candidate is an experienced technical leader with a proven track record in engineering team management, full stack development (with a focus on Python), and building robust data platforms. You will foster a strong innovative and progressive culture while collaborating across cross functional teams to balance customer needs with internal goals. This position operates in a matrix environment, where reporting relationships may be indirect based on operational and functional roles within the organization. We value professionalism, mentorship capabilities, and the ability to create tangible value through strategic leadership. If you are an experienced leader who is passionate about automation, data driven solutions, fostering engineering excellence, and is intrigued with joining this next exciting chapter with Element Materials Technology, we encourage you to apply. Responsibilities People Cultivate and empower a vibrant progressive developer culture within the Built Environment business unit, promoting collaboration, innovation and continuous improvement through Citizen Developer programs Collaborate through leadership and guidance across different laboratories and teams to identify and solution orientated proactive discussions to shape suitable and impactful solutions driving value and improvement Run and direct workshops to identify the story behind problems to drive encompassing, impactful and scalable solutions which remedy issues across multiple disciplines AI & Data Solution Development Design, develop, test, and deploy AI and advanced analytics solutions to support testing, inspection, certification, scheduling, reporting, and decision support workflows Translate operational and quality requirements into robust, production ready AI solutions Build reusable components and templates that can be safely scaled across the organization Align with the Solution and Insights team on data and AI solutions utilising the full power of our Data Platform Develop root cause analysis, trend detection, and early warning systems for quality and safety risks Technical Remit Directly contribute to and own the success of critical technical elements of solutions leveraging full stack expertise and best fit architecture Assess technical options covering costs, resource requirements and alignment with operational efficiency and long term scalability to inform decision making in mind Produce clear technical documentation suitable for internal audits and external assessors Ensure AI and data solutions align with: ISO/IEC 17025 and ISO/IEC 17065 requirements and Elements impartiality, confidentiality, and independence obligationsProcesses Gather and explore business requirements from various teams to document existing processes, user stories and areas of improvement Evaluate current processes to design and develop solutions which improve processes and lead to efficiency gains or tangible ROI Own the delivery and implementation of process improvement solutions across the division Skills / Qualifications Strong hands on experience as a senior or lead developer delivering AI and data solutions Practical experience with Dataiku in production environments Solid understanding of prompt engineering, agentic and LLM based systems Strong skills in Python, SQL, and data engineering principles Experience working in regulated, quality driven, or safety critical environments Proven experience leading engineering teams, delivering products, and providing mentorship to developers at various levels Strong expertise in automation, systematization, and building scalable systems Demonstrated proficiency in data management, particularly in developing and maintaining large scale data platforms Full stack development experience with a focus on Python; familiarity with hardware/device automation is a plus Excellent communication skills with the ability to work effectively in cross functional environments, balancing customer needs against internal process goals Technical acumen to evaluate options for informed, strategic decisions that enhance efficiency and scalability BSc/MSc in Computer Science, Engineering, related field or commensurate with experience 5 + years of relevant experience in software development and leadership roles Desirable Experience within TIC, laboratory, inspection, certification, or conformity assessment settings Familiarity with ISO/IEC 17025, ISO/IEC 17065, or similar accreditation frameworks Exposure to MLOps, model validation, and auditability requirements Experience integrating AI into existing enterprise systems. Personal Attributes Delivery focused with a strong sense of ownership Comfortable balancing innovation with safety, quality, and compliance Clear communicator who can explain technical decisions to non technical stakeholders Methodical, detail oriented, and documentation aware Curious and proactive about emerging AI techniques Work from home role but with regular travel Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you need an accommodation filling out an application, or applying to a job, please email
18/05/2026
Full time
Overview Element has a new role for a Digital and AI Solution Lead which will be a senior, hands on technical role responsible within our Built Environment business unit for designing, building, and deploying AI and data driven solutions that improve operational performance, client experience, and quality of outputs within a safety critical Testing, Inspection, and Certification (TIC) organization accredited to ISO/IEC 17025 and ISO/IEC 17065. The role focuses on practical delivery, using data and AI responsibly in regulated environments, with particular emphasis on LLM and agentic AI solutions that support - but do not replace - expert technical judgment. In this pivotal role, by aligning with the Solutions & Insights team, you will drive the automation and systematization of our processes that assist with the testing and certification business, lead workshops with teams in operations, and contribute to critical projects that enhance our lab's efficiency and scalability. The ideal candidate is an experienced technical leader with a proven track record in engineering team management, full stack development (with a focus on Python), and building robust data platforms. You will foster a strong innovative and progressive culture while collaborating across cross functional teams to balance customer needs with internal goals. This position operates in a matrix environment, where reporting relationships may be indirect based on operational and functional roles within the organization. We value professionalism, mentorship capabilities, and the ability to create tangible value through strategic leadership. If you are an experienced leader who is passionate about automation, data driven solutions, fostering engineering excellence, and is intrigued with joining this next exciting chapter with Element Materials Technology, we encourage you to apply. Responsibilities People Cultivate and empower a vibrant progressive developer culture within the Built Environment business unit, promoting collaboration, innovation and continuous improvement through Citizen Developer programs Collaborate through leadership and guidance across different laboratories and teams to identify and solution orientated proactive discussions to shape suitable and impactful solutions driving value and improvement Run and direct workshops to identify the story behind problems to drive encompassing, impactful and scalable solutions which remedy issues across multiple disciplines AI & Data Solution Development Design, develop, test, and deploy AI and advanced analytics solutions to support testing, inspection, certification, scheduling, reporting, and decision support workflows Translate operational and quality requirements into robust, production ready AI solutions Build reusable components and templates that can be safely scaled across the organization Align with the Solution and Insights team on data and AI solutions utilising the full power of our Data Platform Develop root cause analysis, trend detection, and early warning systems for quality and safety risks Technical Remit Directly contribute to and own the success of critical technical elements of solutions leveraging full stack expertise and best fit architecture Assess technical options covering costs, resource requirements and alignment with operational efficiency and long term scalability to inform decision making in mind Produce clear technical documentation suitable for internal audits and external assessors Ensure AI and data solutions align with: ISO/IEC 17025 and ISO/IEC 17065 requirements and Elements impartiality, confidentiality, and independence obligationsProcesses Gather and explore business requirements from various teams to document existing processes, user stories and areas of improvement Evaluate current processes to design and develop solutions which improve processes and lead to efficiency gains or tangible ROI Own the delivery and implementation of process improvement solutions across the division Skills / Qualifications Strong hands on experience as a senior or lead developer delivering AI and data solutions Practical experience with Dataiku in production environments Solid understanding of prompt engineering, agentic and LLM based systems Strong skills in Python, SQL, and data engineering principles Experience working in regulated, quality driven, or safety critical environments Proven experience leading engineering teams, delivering products, and providing mentorship to developers at various levels Strong expertise in automation, systematization, and building scalable systems Demonstrated proficiency in data management, particularly in developing and maintaining large scale data platforms Full stack development experience with a focus on Python; familiarity with hardware/device automation is a plus Excellent communication skills with the ability to work effectively in cross functional environments, balancing customer needs against internal process goals Technical acumen to evaluate options for informed, strategic decisions that enhance efficiency and scalability BSc/MSc in Computer Science, Engineering, related field or commensurate with experience 5 + years of relevant experience in software development and leadership roles Desirable Experience within TIC, laboratory, inspection, certification, or conformity assessment settings Familiarity with ISO/IEC 17025, ISO/IEC 17065, or similar accreditation frameworks Exposure to MLOps, model validation, and auditability requirements Experience integrating AI into existing enterprise systems. Personal Attributes Delivery focused with a strong sense of ownership Comfortable balancing innovation with safety, quality, and compliance Clear communicator who can explain technical decisions to non technical stakeholders Methodical, detail oriented, and documentation aware Curious and proactive about emerging AI techniques Work from home role but with regular travel Benefits of working at Element 33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you need an accommodation filling out an application, or applying to a job, please email
Overview As a Principal Solution Architect in our Colsulting & Solutioning practice, you will be the technical face of our firm for Tier 1 and Tier 2 clients. You will lead the "Pre-Sales to Delivery" lifecycle, ensuring that our ServiceNow solutions are not only technically sound but also drive measurable business value for our customers. You will bridge the gap between executive stakeholders and our delivery teams, turning complex visions into reality. Responsibilities Strategic Consulting & Advisory Act as a Trusted Advisor to client CIOs and IT Directors, guiding them through Digital Transformation journeys on the ServiceNow platform. Lead Architectural Discovery Workshops to capture complex business requirements and define the target state architecture. Conduct "Configuration vs. Customization" assessments to help clients maximize their ROI while minimizing technical debt. Solution Design & Pre-Sales Support Collaborate with sales teams to architect bespoke solution offerings, including proprietary accelerators and industry-specific toolkits (e.g., Telecom GTM TechCo toolkits). Define the technical scope for Statements of Work (SOWs), ensuring clear deliverables and realistic timelines for large-scale migrations and implementations. Present technical demonstrations and "Art of the Possible" sessions to prospective clients. Delivery Oversight & Governance Provide high-level technical oversight for Large-Scale Migrations (e.g., legacy BMC Remedy to ServiceNow), ensuring architectural integrity is maintained throughout the project. Establish Instance Governance frameworks for clients, including standards for update set migrations, environment cloning, and API custom integrations. Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains. Requirements Technical Expertise Requirements Platform Mastery: Extensive experience across the comprehensive ServiceNow suite, with deep specialization in TSM, CSM, ITOM, and SPM. Integration & Customization: Proven ability to architect integrations using TM Forum Open APIs and proprietary network accelerators for industry-specific needs. Engineering Leadership: Experience leading the architecture of custom platform applications and bespoke products. Certifications & Qualifications Top-Tier Credentials:Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred. Specialized Certifications: CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD. Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness" or Telecommunications sectors. Professional Attributes Communication: Exceptional ability to explain complex technical concepts to non-technical executive stakeholders. Adaptability: Comfortable moving between high-level strategy and deep-dive technical troubleshooting. Influence: Ability to lead and mentor delivery teams while managing client expectations under pressure.
14/05/2026
Full time
Overview As a Principal Solution Architect in our Colsulting & Solutioning practice, you will be the technical face of our firm for Tier 1 and Tier 2 clients. You will lead the "Pre-Sales to Delivery" lifecycle, ensuring that our ServiceNow solutions are not only technically sound but also drive measurable business value for our customers. You will bridge the gap between executive stakeholders and our delivery teams, turning complex visions into reality. Responsibilities Strategic Consulting & Advisory Act as a Trusted Advisor to client CIOs and IT Directors, guiding them through Digital Transformation journeys on the ServiceNow platform. Lead Architectural Discovery Workshops to capture complex business requirements and define the target state architecture. Conduct "Configuration vs. Customization" assessments to help clients maximize their ROI while minimizing technical debt. Solution Design & Pre-Sales Support Collaborate with sales teams to architect bespoke solution offerings, including proprietary accelerators and industry-specific toolkits (e.g., Telecom GTM TechCo toolkits). Define the technical scope for Statements of Work (SOWs), ensuring clear deliverables and realistic timelines for large-scale migrations and implementations. Present technical demonstrations and "Art of the Possible" sessions to prospective clients. Delivery Oversight & Governance Provide high-level technical oversight for Large-Scale Migrations (e.g., legacy BMC Remedy to ServiceNow), ensuring architectural integrity is maintained throughout the project. Establish Instance Governance frameworks for clients, including standards for update set migrations, environment cloning, and API custom integrations. Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains. Requirements Technical Expertise Requirements Platform Mastery: Extensive experience across the comprehensive ServiceNow suite, with deep specialization in TSM, CSM, ITOM, and SPM. Integration & Customization: Proven ability to architect integrations using TM Forum Open APIs and proprietary network accelerators for industry-specific needs. Engineering Leadership: Experience leading the architecture of custom platform applications and bespoke products. Certifications & Qualifications Top-Tier Credentials:Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred. Specialized Certifications: CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD. Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness" or Telecommunications sectors. Professional Attributes Communication: Exceptional ability to explain complex technical concepts to non-technical executive stakeholders. Adaptability: Comfortable moving between high-level strategy and deep-dive technical troubleshooting. Influence: Ability to lead and mentor delivery teams while managing client expectations under pressure.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
12/05/2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
12/05/2026
Contractor
Remedy SME (ITSM) - Contract Location - Ipswich or Hemel Hempstead (5 days onsite) Day rate - 700 - 747 per day (Inside IR35) Contract duration - 6 months (potential extension) Security: Security Clearance required (active or eligible) The Opportunity We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices. What You'll Be Doing Supporting and maintaining the existing Remedy ITSM platform Managing CMDB data loads and foundation data Working on integrations (including E-bonding) Customising workflows and configurations using Developer Studio Troubleshooting complex issues through log analysis and root cause identification Supporting failover and disaster recovery (BCDR) readiness Providing technical guidance and mentoring internal engineers Driving improvements in processes, documentation, and system performance What We're Looking For Strong hands-on experience with Remedy ITSM (essential) Experience with CMDB, integrations, and Developer Studio Solid troubleshooting and problem-solving skills in complex environments Understanding of ITSM processes and legacy system support Experience with disaster recovery / failover is highly desirable Background working with modern tools like ServiceNow is a plus Ability to work onsite 5 days a week in a secure environment Active SC clearance or eligibility to obtain (5 years UK residency required) This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo. uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Change Management Coordinator page is loaded Change Management Coordinatorlocations: GBR - Sheffieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2873An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! OverviewSupports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. Assists with defining basic KPI's and contributing to measurement and reporting activities. Serves as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day to day support and guidance. Contributes to the development and delivery of communications to keep stakeholders informed and engaged. Assists in assessing and validating the scope and impact of changes associated with the project. Responsibilities Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports. Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues. Collaborate with cross-functional teams to integrate change management activities into project plans. Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance. Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives. Support the development and delivery of training programs to ensure smooth transitions. Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed. Ensure alignment of change initiatives with regulatory requirements and industry best practices. Qualifications What we're looking for: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred. Proven track record of managing end-to-end change initiatives in complex environments. Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred. Change Governance Experience participating in Change Advisory Boards (CABs) . Strong understanding of risk assessment, impact analysis, and change prioritization. Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms. Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels. Experience working with cross-functional teams including IT, operations, and business units. Communication & Documentation Strong English language skills, both verbal and written. Experience preparing change documentation, reports, including internal root cause analysis reports. Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable. Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies. Experience using data to track change success metrics and drive continuous improvement.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.TNS' services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.
07/05/2026
Full time
Change Management Coordinator page is loaded Change Management Coordinatorlocations: GBR - Sheffieldtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2873An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! OverviewSupports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. Assists with defining basic KPI's and contributing to measurement and reporting activities. Serves as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day to day support and guidance. Contributes to the development and delivery of communications to keep stakeholders informed and engaged. Assists in assessing and validating the scope and impact of changes associated with the project. Responsibilities Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports. Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues. Collaborate with cross-functional teams to integrate change management activities into project plans. Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance. Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives. Support the development and delivery of training programs to ensure smooth transitions. Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed. Ensure alignment of change initiatives with regulatory requirements and industry best practices. Qualifications What we're looking for: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred. Proven track record of managing end-to-end change initiatives in complex environments. Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred. Change Governance Experience participating in Change Advisory Boards (CABs) . Strong understanding of risk assessment, impact analysis, and change prioritization. Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms. Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels. Experience working with cross-functional teams including IT, operations, and business units. Communication & Documentation Strong English language skills, both verbal and written. Experience preparing change documentation, reports, including internal root cause analysis reports. Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable. Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies. Experience using data to track change success metrics and drive continuous improvement.If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.TNS' services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.
End User Technology Analyst - Desktop Support - Trade Floor - Investment Banking Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank's team. The successful candidate will be confident and proactive, with an eye for change and growth. In addition to providing day-to-day trade floor, service desk and desktop support, the individual is expected to undertake project work, including: Product evaluations and recommendations Assist in the development of technical standards and operating procedures Provide assistance to Senior Support Analysts Application upgrades and deployments Service Now provisioning You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites. Main Objectives Provide detailed feedback to business managers and leaders Assist with maintaining IT controls, processes and associated reporting. Manage requests for information updates associated to controls and assurance delivery. Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. Oversee and support Audit, Risk and Technical control assessment requests. Assistance with regulatory and audit items working with the International Technology Governance Manager Tier 1 customer desktop support and Service Desk operations Hardware support and life cycle management Application installs, moves and changes Application and hardware upgrades and mass deployments Service Desktop project tasks execution Mobility support via BB UEM and WorkSpace One products Support SCCM Patching MS Deployments where and when necessary Updating Audit documentation Monitoring and management of team ITSM/Service Now queues Skills/Knowledge Required Strong Customer/Service focus Team player with self-motivation Well presented professional with good all round communications skills Diligent work ethic to adhere to audit mandated processes Flexible and able to work under pressure Experience in supporting trading floor environments from Service Desk side Knowledge of Windows 10 and Microsoft Office products Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell. Full Blackberry UEM device support Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank. Interested? Please Apply! EUC Analyst Desktop Support Engineer Service Desk Trade Floor Support Data Governance Network
23/12/2024
Full time
End User Technology Analyst - Desktop Support - Trade Floor - Investment Banking Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/Trade Floor Support experience to join a leading International Bank's team. The successful candidate will be confident and proactive, with an eye for change and growth. In addition to providing day-to-day trade floor, service desk and desktop support, the individual is expected to undertake project work, including: Product evaluations and recommendations Assist in the development of technical standards and operating procedures Provide assistance to Senior Support Analysts Application upgrades and deployments Service Now provisioning You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of Front Office and business support application suites. Main Objectives Provide detailed feedback to business managers and leaders Assist with maintaining IT controls, processes and associated reporting. Manage requests for information updates associated to controls and assurance delivery. Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting. Oversee and support Audit, Risk and Technical control assessment requests. Assistance with regulatory and audit items working with the International Technology Governance Manager Tier 1 customer desktop support and Service Desk operations Hardware support and life cycle management Application installs, moves and changes Application and hardware upgrades and mass deployments Service Desktop project tasks execution Mobility support via BB UEM and WorkSpace One products Support SCCM Patching MS Deployments where and when necessary Updating Audit documentation Monitoring and management of team ITSM/Service Now queues Skills/Knowledge Required Strong Customer/Service focus Team player with self-motivation Well presented professional with good all round communications skills Diligent work ethic to adhere to audit mandated processes Flexible and able to work under pressure Experience in supporting trading floor environments from Service Desk side Knowledge of Windows 10 and Microsoft Office products Strong background in ITSM platforms - eg Service Now, Remedy, Cherwell. Full Blackberry UEM device support Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank. Interested? Please Apply! EUC Analyst Desktop Support Engineer Service Desk Trade Floor Support Data Governance Network
UCA Consulting ltd
Mostly remote however travel will be required across home office sites
The Project Engineer provides support or leadership in the development of the technical solution to meet the customer capability needs. They ensure that the solution is successfully integrated into the current enterprise whilst managing and minimising negative impacts. They seek to apply engineering best practice and ensure that all stakeholders are effectively managed throughout the engineering activities. They involve specialists as required and actively consider performance, safety and quality implications before making decisions. Ensure that performance, time, cost, risk and safety factors are taken into consideration when making technical decisions. Discuss and agree system design solutions with Suppliers and ensure that the inherent technical risks associated with them are understood and managed. Ensure the solution integrates into defence and manage the system boundaries and interfaces by identifying, engaging and managing specialists as required. Follow all applicable engineering standards, legisaltion, policy and guidance, ensuring that where there is deviation, the impact understood, planned and managed. Specify the technical and integration aspects in contracts Specify the technical and integration aspects in the Through Life Management Plan (TLMP) ensuring that all Defence Lines of Development (DLoDs) are addressed. Work with the Project Manager and other engineers to identify the technical stakeholders and ensure that they are identified, engaged and managed throughout the engineering activities. The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone. Job description A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy. You will work in a team of Infrastructure Engineers ensuring services are integrated, delivered, and operated as required. You will work with and support third parties in providing infrastructure services and with technical architects to translate architectural designs into operations. You will provide input into overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. We are recruiting 1 role into our key End User Computing Department. The team scope has been widened to traverse a full array of modern devices, allowing the freedom to express expertise in the following device types: • Supported Windows versions. • Smartphones (iOS and Android). • Mac's. • iOT, linux, thin clients. • Kiosk type devices. • Any other end user device which can be managed centrally. Together, these make up over 70,000 devices deployed across the Home Office. Responsibilities As a Senior Infrastructure Engineer, you main day to day responsibilities will be; • designing, implementing, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions • reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology • defining the integration build and co-ordinate build activities across systems and understand how to undertake and support integration testing activities • initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures • identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users • coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes • Establishing yourself as an SME for one or more sections of the team You will also be expected to carry out the following day to day activities: • maintain and update technical documentation • input into helping shape engineering best practices and standards • investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures • after a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans • manage the response to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation Essential Criteria: You will have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in: • providing direction and coaching to other team members • managing and delivering complex technologies within time, cost and quality targets • agile Development and continuous integration principles • maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation • dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution • the technical concepts required in your role and an ability to build solutions • must have or be willing to work towards NPPV3 Clearance Relevant skills required for your role: Strategy and Architecture • Business Strategy and Planning - IT Management?(ITMG) – Level 5 Development and Implementation • Systems Development - Systems Design (DESN) - Level 4 • Installation and Integration - Systems Installation/Decommissioning (HSIN) - Level 2 Delivery and Operation • Service Operation - IT Infrastructure (ITOP) - Level 2 - Problem Management (PBMG) - Level 3 - Incident Management (USUP) - Level 2 Desirable Skills • presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility It would also be beneficial if you have a good understanding and proven experience in developing and supporting several of the following technologies • Win10/11 OS image creation and management (Inc. Autopilot) • iOS, MacOS and Android configuration • MECM (SCCM) , Workspace One, MEM (Intune) device management • AD users & computers, sites & services, Group policy • VPN technologies • Peer to peer technologies • Office Apps development or support • Application packaging, integration and deployment • Endpoint Security and Client Threat Vulnerabilities
02/03/2022
Contractor
The Project Engineer provides support or leadership in the development of the technical solution to meet the customer capability needs. They ensure that the solution is successfully integrated into the current enterprise whilst managing and minimising negative impacts. They seek to apply engineering best practice and ensure that all stakeholders are effectively managed throughout the engineering activities. They involve specialists as required and actively consider performance, safety and quality implications before making decisions. Ensure that performance, time, cost, risk and safety factors are taken into consideration when making technical decisions. Discuss and agree system design solutions with Suppliers and ensure that the inherent technical risks associated with them are understood and managed. Ensure the solution integrates into defence and manage the system boundaries and interfaces by identifying, engaging and managing specialists as required. Follow all applicable engineering standards, legisaltion, policy and guidance, ensuring that where there is deviation, the impact understood, planned and managed. Specify the technical and integration aspects in contracts Specify the technical and integration aspects in the Through Life Management Plan (TLMP) ensuring that all Defence Lines of Development (DLoDs) are addressed. Work with the Project Manager and other engineers to identify the technical stakeholders and ensure that they are identified, engaged and managed throughout the engineering activities. The Home Office leads on immigration and passports, refugee protection, counter-terrorism, policing, fire services, and crime and drugs policy. Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders. This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone. Job description A Senior Infrastructure Engineer builds, administers, transitions, supports and maintains infrastructure services throughout the service lifecycle, according to the departmental policy and Home Office strategy. You will work in a team of Infrastructure Engineers ensuring services are integrated, delivered, and operated as required. You will work with and support third parties in providing infrastructure services and with technical architects to translate architectural designs into operations. You will provide input into overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks. We are recruiting 1 role into our key End User Computing Department. The team scope has been widened to traverse a full array of modern devices, allowing the freedom to express expertise in the following device types: • Supported Windows versions. • Smartphones (iOS and Android). • Mac's. • iOT, linux, thin clients. • Kiosk type devices. • Any other end user device which can be managed centrally. Together, these make up over 70,000 devices deployed across the Home Office. Responsibilities As a Senior Infrastructure Engineer, you main day to day responsibilities will be; • designing, implementing, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions • reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology • defining the integration build and co-ordinate build activities across systems and understand how to undertake and support integration testing activities • initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures • identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users • coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes • Establishing yourself as an SME for one or more sections of the team You will also be expected to carry out the following day to day activities: • maintain and update technical documentation • input into helping shape engineering best practices and standards • investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures • after a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans • manage the response to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation Essential Criteria: You will have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in: • providing direction and coaching to other team members • managing and delivering complex technologies within time, cost and quality targets • agile Development and continuous integration principles • maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation • dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution • the technical concepts required in your role and an ability to build solutions • must have or be willing to work towards NPPV3 Clearance Relevant skills required for your role: Strategy and Architecture • Business Strategy and Planning - IT Management?(ITMG) – Level 5 Development and Implementation • Systems Development - Systems Design (DESN) - Level 4 • Installation and Integration - Systems Installation/Decommissioning (HSIN) - Level 2 Delivery and Operation • Service Operation - IT Infrastructure (ITOP) - Level 2 - Problem Management (PBMG) - Level 3 - Incident Management (USUP) - Level 2 Desirable Skills • presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility It would also be beneficial if you have a good understanding and proven experience in developing and supporting several of the following technologies • Win10/11 OS image creation and management (Inc. Autopilot) • iOS, MacOS and Android configuration • MECM (SCCM) , Workspace One, MEM (Intune) device management • AD users & computers, sites & services, Group policy • VPN technologies • Peer to peer technologies • Office Apps development or support • Application packaging, integration and deployment • Endpoint Security and Client Threat Vulnerabilities
Job Title: Associate Technical Support
Band: U1
1.Scope of position
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
2.Key responsibilities
Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
Ensure that issues are resolved within ticket life cycle
Co-ordination between users and resolver groups (if necessary)
Incident handling and escalation management
Work independently and within a team
Communicate well with internal and external contacts
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
Adhere to company and client’s procedures, policies and guidelines
All KPI related tasks must be followed & adhered to avoid business impact
To ensure that breaks are pre-approved by SME, Team Leader or Manager
Strong problem resolution skills
Escalate unresolved calls to the resolution support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
3.Skills/qualifications required
Certifications (Optional) ITIL, MCSE, Software Development/Application support
Level of expertise L1 – L2 On-site Or Remote Support
Excellent communication skills and telephone manner.
Application Support : Prior experience in Application support/Software development, IT Service Desk
IT Awareness : Understanding of SDLC, database technology, OS components would be useful
Tools : Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
ITIL : Knowledge of ITIL processes and procedures would be an added advantage
SAP - Application Support - optional
C1 level German language skills in combination with excellent English language
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics
12/12/2018
Full time
Job Title: Associate Technical Support
Band: U1
1.Scope of position
The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.
2.Key responsibilities
Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
Ensure that issues are resolved within ticket life cycle
Co-ordination between users and resolver groups (if necessary)
Incident handling and escalation management
Work independently and within a team
Communicate well with internal and external contacts
Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
Adhere to company and client’s procedures, policies and guidelines
All KPI related tasks must be followed & adhered to avoid business impact
To ensure that breaks are pre-approved by SME, Team Leader or Manager
Strong problem resolution skills
Escalate unresolved calls to the resolution support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
3.Skills/qualifications required
Certifications (Optional) ITIL, MCSE, Software Development/Application support
Level of expertise L1 – L2 On-site Or Remote Support
Excellent communication skills and telephone manner.
Application Support : Prior experience in Application support/Software development, IT Service Desk
IT Awareness : Understanding of SDLC, database technology, OS components would be useful
Tools : Hand on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
ITIL : Knowledge of ITIL processes and procedures would be an added advantage
SAP - Application Support - optional
C1 level German language skills in combination with excellent English language
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service
Excellent in verbal & written communication
Problem solving abilities, strong logical analytics
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
09/09/2016
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
Change Manager
The Reward
Based in Nottingham, my client is looking for a highly skilled, experienced and motivated Change Manager to support a prestigious programme. Offering between £50-£60k per annum plus bonus and the usual benefits, this is a great opportunity for an experienced and ambitious Change Manager to make their mark.
What’s in it for You?
• Work in an organisation that is at the leading edge of technology which is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy
• The opportunity to operate at a level that provides a strategic view across this complex landscape
• The chance to join one of the most talented and dynamic teams in the UK to support this prestigious programme.
The Company
Our client is the provider of critical communication services providing data and communications infrastructure to enable one of the Governments number one priorities. They are looking for a highly skilled, experienced and motivated Change Manager from a comparable background, preferably with previous exposure to the energy sector and the Remedy ticketing system.
The Role
The purpose of the role is to be responsible for the management of change activity on the organisations production systems
• Ability to operate at a level that provides a strategic view across a complex environment combined with the determination to absorb a significant amount of regulatory and technical information
• Receive, process and sanity check all requests for change (RFCs) and filter for relevant governance Committee as appropriate
• Confirm categorisation of RFCs
• Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications
• Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from Service Providers, Service Users and internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require Detailed RIA(s)
• Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting
• Request detailed risk and impact assessments from key RFC stakeholders (Service Providers, Service Users, internal, other) – based on RFC information and Change Committee
• Provide RFC summary reports and agenda for Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance
• Advise User (client) communities with rationale and impact of Change, adhering to established notification windows.
• Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance PCM, as set out in the Smart Energy Code
• Minute Change Committee (CAB) meeting
• Convene and coordinate urgent CAB meetings for all emergency changes
• For significant and major category RFCs, liaise internally and with Service Provider Release, Test and Project managers (via project requests)
• Co-ordinate internally & with Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow
• Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.
• Produces regular and accurate management reports.
• Ability to deputise for the Head of Service Management if required.
The Candidate
Essential Skills & Experience
• ITILv3 qualified (or experienced)
• Experience of release/change management in an IT environment using external suppliers is absolutely essential
• Design and management of release governance
• Excellent stakeholder management & communication skills
• Experienced user of Service Management tools
• Fastidious attention to detail
Desirable Skills & Experience
• Previous telecoms and/or energy sector experience
• Experience of managing change in a heavily regulated environment
• Operational Change Management
• Major Releases
Personal Attributes
• Proactive and Self-sufficient
• Team Player
• Approachable
• Effective at managing competing demands
• Proficient, diligent and authoritative
If this role sounds like the right opportunity for you call (Apply online only)
Across-the-Board Recruitment operates as a recruitment business and agency. Across-the-Board Recruitment and its clients are equal opportunities employers
09/09/2016
Change Manager
The Reward
Based in Nottingham, my client is looking for a highly skilled, experienced and motivated Change Manager to support a prestigious programme. Offering between £50-£60k per annum plus bonus and the usual benefits, this is a great opportunity for an experienced and ambitious Change Manager to make their mark.
What’s in it for You?
• Work in an organisation that is at the leading edge of technology which is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy
• The opportunity to operate at a level that provides a strategic view across this complex landscape
• The chance to join one of the most talented and dynamic teams in the UK to support this prestigious programme.
The Company
Our client is the provider of critical communication services providing data and communications infrastructure to enable one of the Governments number one priorities. They are looking for a highly skilled, experienced and motivated Change Manager from a comparable background, preferably with previous exposure to the energy sector and the Remedy ticketing system.
The Role
The purpose of the role is to be responsible for the management of change activity on the organisations production systems
• Ability to operate at a level that provides a strategic view across a complex environment combined with the determination to absorb a significant amount of regulatory and technical information
• Receive, process and sanity check all requests for change (RFCs) and filter for relevant governance Committee as appropriate
• Confirm categorisation of RFCs
• Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications
• Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from Service Providers, Service Users and internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require Detailed RIA(s)
• Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting
• Request detailed risk and impact assessments from key RFC stakeholders (Service Providers, Service Users, internal, other) – based on RFC information and Change Committee
• Provide RFC summary reports and agenda for Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance
• Advise User (client) communities with rationale and impact of Change, adhering to established notification windows.
• Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance PCM, as set out in the Smart Energy Code
• Minute Change Committee (CAB) meeting
• Convene and coordinate urgent CAB meetings for all emergency changes
• For significant and major category RFCs, liaise internally and with Service Provider Release, Test and Project managers (via project requests)
• Co-ordinate internally & with Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow
• Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.
• Produces regular and accurate management reports.
• Ability to deputise for the Head of Service Management if required.
The Candidate
Essential Skills & Experience
• ITILv3 qualified (or experienced)
• Experience of release/change management in an IT environment using external suppliers is absolutely essential
• Design and management of release governance
• Excellent stakeholder management & communication skills
• Experienced user of Service Management tools
• Fastidious attention to detail
Desirable Skills & Experience
• Previous telecoms and/or energy sector experience
• Experience of managing change in a heavily regulated environment
• Operational Change Management
• Major Releases
Personal Attributes
• Proactive and Self-sufficient
• Team Player
• Approachable
• Effective at managing competing demands
• Proficient, diligent and authoritative
If this role sounds like the right opportunity for you call (Apply online only)
Across-the-Board Recruitment operates as a recruitment business and agency. Across-the-Board Recruitment and its clients are equal opportunities employers
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
09/09/2016
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
Change Manager
The Reward
Based in Nottingham, my client is looking for a highly skilled, experienced and motivated Change Manager to support a prestigious programme. Offering between £50-£60k per annum plus bonus and the usual benefits, this is a great opportunity for an experienced and ambitious Change Manager to make their mark.
What’s in it for You?
• Work in an organisation that is at the leading edge of technology which is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy
• The opportunity to operate at a level that provides a strategic view across this complex landscape
• The chance to join one of the most talented and dynamic teams in the UK to support this prestigious programme.
The Company
Our client is the provider of critical communication services providing data and communications infrastructure to enable one of the Governments number one priorities. They are looking for a highly skilled, experienced and motivated Change Manager from a comparable background, preferably with previous exposure to the energy sector and the Remedy ticketing system.
The Role
The purpose of the role is to be responsible for the management of change activity on the organisations production systems
• Ability to operate at a level that provides a strategic view across a complex environment combined with the determination to absorb a significant amount of regulatory and technical information
• Receive, process and sanity check all requests for change (RFCs) and filter for relevant governance Committee as appropriate
• Confirm categorisation of RFCs
• Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications
• Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from Service Providers, Service Users and internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require Detailed RIA(s)
• Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting
• Request detailed risk and impact assessments from key RFC stakeholders (Service Providers, Service Users, internal, other) – based on RFC information and Change Committee
• Provide RFC summary reports and agenda for Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance
• Advise User (client) communities with rationale and impact of Change, adhering to established notification windows.
• Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance PCM, as set out in the Smart Energy Code
• Minute Change Committee (CAB) meeting
• Convene and coordinate urgent CAB meetings for all emergency changes
• For significant and major category RFCs, liaise internally and with Service Provider Release, Test and Project managers (via project requests)
• Co-ordinate internally & with Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow
• Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.
• Produces regular and accurate management reports.
• Ability to deputise for the Head of Service Management if required.
The Candidate
Essential Skills & Experience
• ITILv3 qualified (or experienced)
• Experience of release/change management in an IT environment using external suppliers is absolutely essential
• Design and management of release governance
• Excellent stakeholder management & communication skills
• Experienced user of Service Management tools
• Fastidious attention to detail
Desirable Skills & Experience
• Previous telecoms and/or energy sector experience
• Experience of managing change in a heavily regulated environment
• Operational Change Management
• Major Releases
Personal Attributes
• Proactive and Self-sufficient
• Team Player
• Approachable
• Effective at managing competing demands
• Proficient, diligent and authoritative
If this role sounds like the right opportunity for you call (Apply online only)
Across-the-Board Recruitment operates as a recruitment business and agency. Across-the-Board Recruitment and its clients are equal opportunities employers
09/09/2016
Change Manager
The Reward
Based in Nottingham, my client is looking for a highly skilled, experienced and motivated Change Manager to support a prestigious programme. Offering between £50-£60k per annum plus bonus and the usual benefits, this is a great opportunity for an experienced and ambitious Change Manager to make their mark.
What’s in it for You?
• Work in an organisation that is at the leading edge of technology which is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy
• The opportunity to operate at a level that provides a strategic view across this complex landscape
• The chance to join one of the most talented and dynamic teams in the UK to support this prestigious programme.
The Company
Our client is the provider of critical communication services providing data and communications infrastructure to enable one of the Governments number one priorities. They are looking for a highly skilled, experienced and motivated Change Manager from a comparable background, preferably with previous exposure to the energy sector and the Remedy ticketing system.
The Role
The purpose of the role is to be responsible for the management of change activity on the organisations production systems
• Ability to operate at a level that provides a strategic view across a complex environment combined with the determination to absorb a significant amount of regulatory and technical information
• Receive, process and sanity check all requests for change (RFCs) and filter for relevant governance Committee as appropriate
• Confirm categorisation of RFCs
• Accept and/or reject all non-commercial, high risk/impact changes and maintain log of justifications
• Request, where necessary, Preliminary Risk and Impact Assessments (RIA) from Service Providers, Service Users and internal teams, for high risk/impact changes and/or commercially sensitive RFCs and RFCs that are likely to require Detailed RIA(s)
• Provide RFC summary report for Change Committee. Progress RFCs as directed, post meeting
• Request detailed risk and impact assessments from key RFC stakeholders (Service Providers, Service Users, internal, other) – based on RFC information and Change Committee
• Provide RFC summary reports and agenda for Change Committee (CAB) and Change Board and distribute to all interested parties in advance of meeting, identifying key stakeholders for attendance
• Advise User (client) communities with rationale and impact of Change, adhering to established notification windows.
• Ensure that disruptive, cumulative change activities never breach 6 hours of maintenance PCM, as set out in the Smart Energy Code
• Minute Change Committee (CAB) meeting
• Convene and coordinate urgent CAB meetings for all emergency changes
• For significant and major category RFCs, liaise internally and with Service Provider Release, Test and Project managers (via project requests)
• Co-ordinate internally & with Service Provider project managers key project milestones and deliverables, as part of the progress of RFC through workflow
• Analyse change records to determine any trends or apparent problems that occur, seeks rectification with relevant parties.
• Produces regular and accurate management reports.
• Ability to deputise for the Head of Service Management if required.
The Candidate
Essential Skills & Experience
• ITILv3 qualified (or experienced)
• Experience of release/change management in an IT environment using external suppliers is absolutely essential
• Design and management of release governance
• Excellent stakeholder management & communication skills
• Experienced user of Service Management tools
• Fastidious attention to detail
Desirable Skills & Experience
• Previous telecoms and/or energy sector experience
• Experience of managing change in a heavily regulated environment
• Operational Change Management
• Major Releases
Personal Attributes
• Proactive and Self-sufficient
• Team Player
• Approachable
• Effective at managing competing demands
• Proficient, diligent and authoritative
If this role sounds like the right opportunity for you call (Apply online only)
Across-the-Board Recruitment operates as a recruitment business and agency. Across-the-Board Recruitment and its clients are equal opportunities employers
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
09/09/2016
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
09/09/2016
Net / Dot Net Developer
Required to have a high level of practical experience in systems development across the full software development lifecycle using Microsoft tools and .NET technologies. Perfect if experience of Guidewire insurance claims system.
* Use appropriate tools, including logical models of components and interfaces, to contribute to development and documentation of systems architectures. Within a business change programme, assists in the preparation of technical plans and co-operate with business assurance and project members.
* Assists with development of agreed countermeasures and contingency plans.
* Progresses status of changes with service departments to ensure data is current.
* Circulates change documentation to a defined distribution of clients/users.
* Reports issues and non-compliances, and proposes and monitors action for resolution.
* Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products. Takes full responsibility for all aspects of career development for subordinate staff.
* Conducts learning needs analysis, ensuring that functional or departmental learning plans and reviews are produced, and adapts these as necessary to meet the changing needs of the organisation. Evaluates and reports the business benefits of learning and development programmes.
* Ensures that the performance of practitioners is appraised and assessed in accordance with agreed standards, procedures and timetables and that the results of assessments are correctly reported back to those being appraised.
* Prepares project and quality plans and advises system development teams. Allocates work packages to technical staff, taking account of individuals' abilities and the requirements of the work, monitoring and reporting progress.
* Oversees performance of programming staff, reports on their effectiveness and takes action to remedy deficiencies. Provides advice, guidance and assistance to less experienced colleagues as required.
* Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to.
* Establishes and maintains agreed standards applicable to the work undertaken and ensures that they are adhered to.
* Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs.
* Provides expert advice in some or all aspects of the programming methods, tools and/or standards used in the organisation.
* Evaluates and reviews programming methods and tools used in the organisation.
* Undertakes, or arranges for, the recruitment, training and development of programming staff.
* Ensure that you (and any direct reports) are meeting customers' fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers' interests at the heart of how we do business.
* Responsible for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure there is appropriate debate, discussion and challenge of risks within your areas of responsibility. Enhance the risk management culture within your team for the effective identification, management and reporting of risk within your area of responsibility.
* Ensure completion of all training as mandated by the company and regulated by the FCA.
* Ensure that direct reports and self achieve and demonstrate levels of competence required to fulfil job requirements.
SKILLS, KNOWLEDGE AND EXPERIENCE
Skills
* Strategic Perspective
* Decision Making
* Providing Direction
* Follow-up and Monitoring
* Counselling and Developing Others
Knowledge &
Experience
* Familiar with Metrics
* Expert in Corporate, Industry and Professional Standards
* Proficient in Structured Reviews
* Aware of Test Management Techniques
* Proficient in Product Evaluation and Selection
* Familiar with Principles of Functional Safety Assurance
* Proficient in Progress Reporting
* Familiar with Techniques for Effective Meetings
* Proficient in Standards Writing Techniques
* Familiar with Project Management Tools
* Familiar with Project Planning and Control Techniques
