WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
11/05/2026
Full time
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) 25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) £25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
11/05/2026
Full time
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION IT Support Analyst (Graduate) £25,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets to effectively manage their expectations. Ensure the delivery of an efficient service that maintains a high level of user satisfaction. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills Knowledge of corporate infrastructure. Custom and standard software packages. Azure AVD, Windows Server 2019/2022, Microsoft 365. Administration of Computers and Users in Active Directory. Knowledge of VOIP systems. Zendesk or similar service desk software. Setup and configuration of new user PC and laptop hardware. Hardware maintenance, including coordination with third-party suppliers and contractors.
Roke, Roke Manor, Romsey, Hampshire, United Kingdom Job Description Posted Friday 13 March 2026 at 01:00 Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background - and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we - working on the technologies that will shape tomorrow, not just today. About Roke Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke's strategy. The Opportunity The Service Desk Engineer plays a key role in coordinating and delivering high quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth. Key Responsibilities The primary point of contact: managing incoming queries via phone/email/Portal, troubleshooting hardware/software, responding to Service requests, and escalating complex issues. Liaising with customers to build relationships. Incident, Problem & Request Management: Logging, capturing data related to the issue, diagnosing, and resolving technical issues (incidents) and fulfilling user requests (e.g., software installs). Ensure all issues / requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Providing users with guidance on operations, and supporting them with Known Error workarounds. Take ownership of customer requests, issues, and get-well plans, following them through to resolution, and supporting post incident reviews. Follow up actions in a timely manner and provide regular customer updates to meet promises made. Responsible for all L1/L2 support issues, offering a depth of knowledge to customers on Electromagnetic Warfare (EW) products at point of contact. Monitoring & Escalation: Track system performance and elevate critical, unresolved issues to specialized teams. Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution. Communication: Act as the bridge between users and IT specialists, keeping users informed on ticket status. Collaborate with internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer needs and expectations. Documentation: Creating and maintaining knowledge base articles to improve customer self-service and troubleshooting efficiency. Trend Analysis & Continuous improvement: Analysing data to enhance IT services and reduce downtime. Continuously improving Service Support and Service Delivery processes to meet business needs. Reporting: Provide statistics and service reports for internal and customer facing service reviews. Change Management: Establish and then manage the customer facing Change Management processes, linking into asset and configuration management as well as TechPubs. Release & Deployment Management: Provide customers with details of new s/w releases and patches, providing them with access to the releases, maintaining the release register, and adhering to the relevant export contracts required. Promote the Roke brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs. Always fully complying with Roke's published policies and procedures. Undertake such other reasonable duties (such as training needs analysis), commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business. Education and Qualifications Degree or HND/HNC qualified in a relevant field Served in the 14 Signal Regiment. Knowledge, Skills & Experience Electronic Warfare experience within the MoD (14 Signal Regiment) Experience in the service support of low volume, high value, products and systems in a highly regulated environment. Awareness of ITIL (v3 or v4). Where will you be based? Your work will typically be working from Romsey. Why You Should Join Us We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment. Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques, which interest them. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and support a diverse work-force and those with additional needs. Security Information Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you. Roke, Roke Manor, Romsey, Hampshire, United Kingdom
09/05/2026
Full time
Roke, Roke Manor, Romsey, Hampshire, United Kingdom Job Description Posted Friday 13 March 2026 at 01:00 Great ideas come from different minds. That's why we bring together engineers, scientists, analysts, and creatives from every background - and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most. And as the challenges evolve, so do we - working on the technologies that will shape tomorrow, not just today. About Roke Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke's strategy. The Opportunity The Service Desk Engineer plays a key role in coordinating and delivering high quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth. Key Responsibilities The primary point of contact: managing incoming queries via phone/email/Portal, troubleshooting hardware/software, responding to Service requests, and escalating complex issues. Liaising with customers to build relationships. Incident, Problem & Request Management: Logging, capturing data related to the issue, diagnosing, and resolving technical issues (incidents) and fulfilling user requests (e.g., software installs). Ensure all issues / requests are logged in the ITSM tool, then kept up to date for reporting purposes and trend analysis. Providing users with guidance on operations, and supporting them with Known Error workarounds. Take ownership of customer requests, issues, and get-well plans, following them through to resolution, and supporting post incident reviews. Follow up actions in a timely manner and provide regular customer updates to meet promises made. Responsible for all L1/L2 support issues, offering a depth of knowledge to customers on Electromagnetic Warfare (EW) products at point of contact. Monitoring & Escalation: Track system performance and elevate critical, unresolved issues to specialized teams. Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution. Communication: Act as the bridge between users and IT specialists, keeping users informed on ticket status. Collaborate with internal (liaising with Sales, Engineering, QA, Logistics, Trade and Compliance) and external stakeholders to ensure alignment of services with customer needs and expectations. Documentation: Creating and maintaining knowledge base articles to improve customer self-service and troubleshooting efficiency. Trend Analysis & Continuous improvement: Analysing data to enhance IT services and reduce downtime. Continuously improving Service Support and Service Delivery processes to meet business needs. Reporting: Provide statistics and service reports for internal and customer facing service reviews. Change Management: Establish and then manage the customer facing Change Management processes, linking into asset and configuration management as well as TechPubs. Release & Deployment Management: Provide customers with details of new s/w releases and patches, providing them with access to the releases, maintaining the release register, and adhering to the relevant export contracts required. Promote the Roke brand and products so customers, partners and suppliers value our honesty and integrity, and have confidence in our ability to successfully meet their needs. Always fully complying with Roke's published policies and procedures. Undertake such other reasonable duties (such as training needs analysis), commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business. Education and Qualifications Degree or HND/HNC qualified in a relevant field Served in the 14 Signal Regiment. Knowledge, Skills & Experience Electronic Warfare experience within the MoD (14 Signal Regiment) Experience in the service support of low volume, high value, products and systems in a highly regulated environment. Awareness of ITIL (v3 or v4). Where will you be based? Your work will typically be working from Romsey. Why You Should Join Us We have a competitive salary and access to a number of additional flexible benefits, which will cover Health and Wellbeing, Savings and Protection and Life, Leisure and Entertainment. Roke has a great community of groups with shared interests. These enable people to share ideas and be passionate about tools, technologies and techniques, which interest them. We are committed to a policy of Equal Opportunity, Diversity and Inclusion. Our working environment is friendly, creative and inclusive and support a diverse work-force and those with additional needs. Security Information Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years. The Next Step Click apply, submitting an up-to-date CV. We look forward to hearing from you. Roke, Roke Manor, Romsey, Hampshire, United Kingdom
As a dedicated Sr. Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio. You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client's requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement. What you'll do Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support) Office 365 applications and Windows 10 operating system support Microsoft Active Directory and Office 365 Exchange Online management Citrix Cloud/Microsoft Azure VDA/VDI platform management and support HP Workstation, HP Thin Client, Lenovo laptop management and support Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration Mobile device (iOS, Android) support managed through MDM platform (MobileIron) Supporting video conferencing systems (Zoom, Neat, Poly) Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.) Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.) Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk Office moves and build outs Device inventory and asset management Employee onboarding/offboarding Qualifications Minimum 5 years desktop support experience at hedge fund or investment advisor ideally Exceptional customer service with strong written and oral communication skills Strong drive and passion for technology and self-development Strong problem-solving skills, high attention to detail and quick to learn both user and system environments Ability to work independently and multi-task Keen attention to detail, with commitment to follow through and follow-up Extensive understanding of desktop support standards and best practices including related hardware and software Experience supporting remote users and troubleshooting remote VPN/VDI connections Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
08/05/2026
Full time
As a dedicated Sr. Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio. You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client's requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement. What you'll do Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support) Office 365 applications and Windows 10 operating system support Microsoft Active Directory and Office 365 Exchange Online management Citrix Cloud/Microsoft Azure VDA/VDI platform management and support HP Workstation, HP Thin Client, Lenovo laptop management and support Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration Mobile device (iOS, Android) support managed through MDM platform (MobileIron) Supporting video conferencing systems (Zoom, Neat, Poly) Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.) Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.) Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk Office moves and build outs Device inventory and asset management Employee onboarding/offboarding Qualifications Minimum 5 years desktop support experience at hedge fund or investment advisor ideally Exceptional customer service with strong written and oral communication skills Strong drive and passion for technology and self-development Strong problem-solving skills, high attention to detail and quick to learn both user and system environments Ability to work independently and multi-task Keen attention to detail, with commitment to follow through and follow-up Extensive understanding of desktop support standards and best practices including related hardware and software Experience supporting remote users and troubleshooting remote VPN/VDI connections Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
Different Technologies Pty Ltd.
Knowsley, Merseyside
Artifex Interior Systems is pleased to confirm the below opportunity within our business: IT Service Desk Analyst Please note this position will require occasional to semi-frequent travel to our facility in Elmdon, Birmingham. Main purpose of the job A Service Desk Analyst is the first point of contact for all users within our organisation who require Technical Support, working within defined processes to support timely resolution of user issues. This a critical role in that it is the "face of IT" to everyone from the company CEO to the Operatives on the Production Lines. It is crucial that everyone receives the same level of service and attention. Main missions and results Incident and Request Management Logging and tracking user issues and requests into the company ITSM (Information Technology Service Management) Tool. Ensure all incidents and requests are assigned with the correct priority. Escalation of any issues that are not resolved within agreed SLAs. Communicate clearly and respectfully with users, providing honest updates on progress and realistic timelines. Monitoring lifecycle of incidents and requests to ensure successful resolution. Management of any P1 Incident. Collaboration with 3rd Party Vendors. Technical Support Triage and resolve common IT issues with hardware, software and network connectivity (desktops, laptops, printers, operating systems, applications). This could be face-to-face or via Chat, Email, Phone or Remote Desktop. Ensure users understand next steps by communicating clearly and confirming understanding. User Access Management Creation, Modification and deletion of user accounts. Resetting passwords and unlocking accounts (following relevant security procedures). Understand role specific access needs to support new starters effectively. New User Onboarding Collaborate with HR Teams to ensure new users are onboarded effectively. Configuration of user account access. Preparation of allocated hardware. Deployment of allocated hardware to nominated locations. Knowledge Management Create and update Knowledge Base articles, FAQ's and user troubleshooting guides. This is to enable a level of self-service within our user community. Asset Management Ensure the assets (Hardware & Software) are managed, maintained, and utilised to maximise the productivity of the business. Change Management Coordination of IT Change Requests across the IT Estate. Support the adoption of new technologies and continuously seek ways to improve service delivery. Problem Management Root cause analysis for IT P1 Incidents. Management of IT Known Errors and Risks. Preferred skills and experience Technical IT system knowledge; basic understanding of IT concepts required, with a willingness to develop deeper technical competence Proven ability to own tasks and follow through to completion will be essential for the position. Curiosity and willingness to learn new technologies and methodologies. Strong communication skills. Attention to detail. Time management. Ability to collaborate effectively. Ability to work on multiple tasks simultaneously. Willingness to go above and beyond. Note: this is not an exhaustive list. All employees are expected to show flexibility and continued self-development to meet the ever-changing needs of the business. All job descriptions / vacancy notices will be subject to continual development. Internal closing date: Monday 23rd February 2026 Please note if you apply after this date that you may still be progressed, but depending on the volume of applications we are unable to guarantee the ability to accommodate. Artifex is an equal opportunities employer and committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. We oppose all forms of unlawful and unfair discrimination. We are committed to creating an environment in which individual differences and the contributions of all our staff are recognised. Interested? If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with your contact details. If this job isn't quite what you are looking for but you are looking for a new position within Automotive, please contact us for a confidential discussion on your career.
07/05/2026
Full time
Artifex Interior Systems is pleased to confirm the below opportunity within our business: IT Service Desk Analyst Please note this position will require occasional to semi-frequent travel to our facility in Elmdon, Birmingham. Main purpose of the job A Service Desk Analyst is the first point of contact for all users within our organisation who require Technical Support, working within defined processes to support timely resolution of user issues. This a critical role in that it is the "face of IT" to everyone from the company CEO to the Operatives on the Production Lines. It is crucial that everyone receives the same level of service and attention. Main missions and results Incident and Request Management Logging and tracking user issues and requests into the company ITSM (Information Technology Service Management) Tool. Ensure all incidents and requests are assigned with the correct priority. Escalation of any issues that are not resolved within agreed SLAs. Communicate clearly and respectfully with users, providing honest updates on progress and realistic timelines. Monitoring lifecycle of incidents and requests to ensure successful resolution. Management of any P1 Incident. Collaboration with 3rd Party Vendors. Technical Support Triage and resolve common IT issues with hardware, software and network connectivity (desktops, laptops, printers, operating systems, applications). This could be face-to-face or via Chat, Email, Phone or Remote Desktop. Ensure users understand next steps by communicating clearly and confirming understanding. User Access Management Creation, Modification and deletion of user accounts. Resetting passwords and unlocking accounts (following relevant security procedures). Understand role specific access needs to support new starters effectively. New User Onboarding Collaborate with HR Teams to ensure new users are onboarded effectively. Configuration of user account access. Preparation of allocated hardware. Deployment of allocated hardware to nominated locations. Knowledge Management Create and update Knowledge Base articles, FAQ's and user troubleshooting guides. This is to enable a level of self-service within our user community. Asset Management Ensure the assets (Hardware & Software) are managed, maintained, and utilised to maximise the productivity of the business. Change Management Coordination of IT Change Requests across the IT Estate. Support the adoption of new technologies and continuously seek ways to improve service delivery. Problem Management Root cause analysis for IT P1 Incidents. Management of IT Known Errors and Risks. Preferred skills and experience Technical IT system knowledge; basic understanding of IT concepts required, with a willingness to develop deeper technical competence Proven ability to own tasks and follow through to completion will be essential for the position. Curiosity and willingness to learn new technologies and methodologies. Strong communication skills. Attention to detail. Time management. Ability to collaborate effectively. Ability to work on multiple tasks simultaneously. Willingness to go above and beyond. Note: this is not an exhaustive list. All employees are expected to show flexibility and continued self-development to meet the ever-changing needs of the business. All job descriptions / vacancy notices will be subject to continual development. Internal closing date: Monday 23rd February 2026 Please note if you apply after this date that you may still be progressed, but depending on the volume of applications we are unable to guarantee the ability to accommodate. Artifex is an equal opportunities employer and committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. We oppose all forms of unlawful and unfair discrimination. We are committed to creating an environment in which individual differences and the contributions of all our staff are recognised. Interested? If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV with your contact details. If this job isn't quite what you are looking for but you are looking for a new position within Automotive, please contact us for a confidential discussion on your career.
Title: IT Service Desk Analyst Location: Leeds, 5 days on site per week Salary: £25,000 - £35,000 To be eligible for this role you must be able to cover early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30 Who we are interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of Role This is an exciting opportunity for someone to complement our existing IT Service Desk team - dedicated to providing an excellent IT service to our internal customers at all times. In this role you will join the interactive investor (ii) Service Desk which currently manages approx 2000 user incidents per month along with supporting major incidents, changes, and requests. As an IT Service Desk Analyst, you will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person and via the Internal IT Service Delivery toolset. The right person will have previous experience working within a busy Service Desk environment (minimum of years' experience) and have proven demonstrable ability to work to strict processes, tight deadlines and adhere to company set regulations and procedures. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations and agreed SLAs and building relationships with our customers and your colleagues, and working within a team to provide a great service to all. Key Responsibilities Taking personal responsibility for delivering on your objectives in line with our values. Making sure that incidents and service requests are logged, progressed, and resolved according to our agreed standards and procedures. Flexibility to travel in covering requirements across all ii/Aberdeen office locations. Making sure that all steps you've taken when working on an incident or service request are clearly documented in the ITSM tool. Adhering to standard operating procedures to complete service requests. Escalating calls to appropriate teams. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations. Covering early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30. Preferable minimum 3-years previous experience working in a busy IT Service Desk environment, ideally on a technical service desk supporting a large number of users. Ability to respond to a high volume of queries from across the organization, while remaining resilient and enthusiastic. Being able to accurately log, progress and resolve service calls using an ITSM tool. Owning the outcome for delivering customer service using a variety of communication methods. Having strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization both in person and remotely. Having technical understanding of IT within an enterprise. Good troubleshooting skills and experience of Microsoft products including Office suite and M365. Additionally, you will have knowledge and/or working experience of ITIL based service management and operational support, disciplines. Certifications such as MSCP and ITIL would be advantageous. Experience supporting Windows 11 within an enterprise environment. Experience managing user, groups and mailboxes in MS Exchange and Office 365. Working knowledge of laptop and printer hardware dependencies and relationships of networks, phones, mobiles, PC operating systems, and office meeting room technologies including Audio Visual. Recognised IT qualifications would be beneficial. Any experience of supporting macOS would be advantageous. Benefits Group Personal Pension Plan - 8% employer contribution and 4% employee contribution Life Assurance and Group Income Protection Private Medical Insurance - Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund - Supporting your physical and mental wellness Retail Discounts - Savings at a wide range of high street and online retailers Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle Equality, Diversity & Inclusion interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive.
07/05/2026
Full time
Title: IT Service Desk Analyst Location: Leeds, 5 days on site per week Salary: £25,000 - £35,000 To be eligible for this role you must be able to cover early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30 Who we are interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights. Purpose of Role This is an exciting opportunity for someone to complement our existing IT Service Desk team - dedicated to providing an excellent IT service to our internal customers at all times. In this role you will join the interactive investor (ii) Service Desk which currently manages approx 2000 user incidents per month along with supporting major incidents, changes, and requests. As an IT Service Desk Analyst, you will manage the speedy answer, response and resolution of all inbound incidents and requests via E-mail, phone, in person and via the Internal IT Service Delivery toolset. The right person will have previous experience working within a busy Service Desk environment (minimum of years' experience) and have proven demonstrable ability to work to strict processes, tight deadlines and adhere to company set regulations and procedures. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations and agreed SLAs and building relationships with our customers and your colleagues, and working within a team to provide a great service to all. Key Responsibilities Taking personal responsibility for delivering on your objectives in line with our values. Making sure that incidents and service requests are logged, progressed, and resolved according to our agreed standards and procedures. Flexibility to travel in covering requirements across all ii/Aberdeen office locations. Making sure that all steps you've taken when working on an incident or service request are clearly documented in the ITSM tool. Adhering to standard operating procedures to complete service requests. Escalating calls to appropriate teams. Managing your customers' expectations, ensuring that they're kept updated on the status of their outstanding IT calls in line with expectations. Covering early and late shift in the office (7am to 5.30pm) on a rota basis. Earlies: 07:00 -15:30, Lates: 09:00 - 17:30. Preferable minimum 3-years previous experience working in a busy IT Service Desk environment, ideally on a technical service desk supporting a large number of users. Ability to respond to a high volume of queries from across the organization, while remaining resilient and enthusiastic. Being able to accurately log, progress and resolve service calls using an ITSM tool. Owning the outcome for delivering customer service using a variety of communication methods. Having strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization both in person and remotely. Having technical understanding of IT within an enterprise. Good troubleshooting skills and experience of Microsoft products including Office suite and M365. Additionally, you will have knowledge and/or working experience of ITIL based service management and operational support, disciplines. Certifications such as MSCP and ITIL would be advantageous. Experience supporting Windows 11 within an enterprise environment. Experience managing user, groups and mailboxes in MS Exchange and Office 365. Working knowledge of laptop and printer hardware dependencies and relationships of networks, phones, mobiles, PC operating systems, and office meeting room technologies including Audio Visual. Recognised IT qualifications would be beneficial. Any experience of supporting macOS would be advantageous. Benefits Group Personal Pension Plan - 8% employer contribution and 4% employee contribution Life Assurance and Group Income Protection Private Medical Insurance - Provided by Bupa 25 Days Annual Leave, plus bank holidays Staff Discounts on our investment products Personal & Well-being Fund - Supporting your physical and mental wellness Retail Discounts - Savings at a wide range of high street and online retailers Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle Equality, Diversity & Inclusion interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive.
Title: IT Support Analyst Location: Chelmsford Salary: £25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team orientated, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
06/05/2026
Full time
Title: IT Support Analyst Location: Chelmsford Salary: £25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team orientated, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Salary: Circa £26,500 per annum (negotiable based on experience) + comprehensive benefits package Jisc grade: TGE1 Job Type: Permanent Hours: 35 hours Reports into: Workplace IT Service Desk Manager Working style: Hub based - The nature of this role requires you to be predominantly Manchester office-based. Meeting in person is something we value so you may need to travel on occasion to other offices. Applicants should live within Manchester or within easy commuting distance. About Jisc For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The Team Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc's digital vision with impact and ambition. Within the Group CTO directorate, the Workplace IT department provides essential technology services to colleagues and visitors. You'll be joining our Service Desk team, whose mission-guided by ITIL principles-is to maintain normal operations, respond to user requests, and resolve incidents and problems across a range of services and configuration items. The role We're looking for a motivated and customer focused individual to provide first line IT support through our shared Workplace IT service desk. As the first point of contact, you'll play a key role in: Delivering exceptional customer service to internal users and external visitors Providing initial IT fault diagnosis and troubleshooting Supporting installation, configuration, and maintenance of IT and video conferencing equipment Contributing across the full ITIL lifecycle-from Service Design to Continuous Improvement What you'll be doing As an IT Service Desk Analyst, you'll play a vital role in delivering high-quality first line support and keeping our technology services running smoothly. In this role, you will: Manage and triage all incoming tickets through our IT Service Management (ITSM) platform Accurately identify, categorise, prioritise, diagnose, and manage Incidents and Service Requests Communicate clearly and professionally with users at every stage of their request or incident Provide coordination support across technical and administrative tasks to ensure service delivery Help diagnose and resolve first line IT incidents and service requests Learn and develop toward becoming a first class IT Engineer through training, documentation, and hands on experience Build strong analytical skills to assess performance, understand user needs, and recommend solutions Deliver excellent customer service, always putting the user experience first Provide support in person, via email, and over the phone, including remote support tools Escalate issues to team members or other departments when required Maintain IT user accounts in line with access control and account management policies Support and maintain video conference technologies Install and configure software and hardware in compliance with technical standards Contribute to the development and upkeep of our IT technical knowledge base What we are looking for We're looking for someone who brings a strong customer focused approach and a genuine interest in developing their IT expertise. You'll ideally have: Experience working in a customer facing environment An understanding of a range of end user devices and operating systems Deeper experience across all Level A requirements Proven delivery of 10+ tasks from the key deliverables for this role Hands on experience installing and configuring IT software and hardware Practical experience using an ITSM (IT Service Management) system Experience working with electronic record management systems, such as: HR systems Asset management systems SaaS administration portals Experience providing IT support both in person and remotely Experience maintaining and operating video conferencing equipment Ability to deliver the remaining tasks outlined in the key deliverables section Understanding of core networking concepts, including firewalls, routers, and switches Qualifications Level A None Level B Evidence of professional development One or more of the following: Industry recognised certification in one or more core technologies used by Jisc Discover the amazing benefits we provide! Here's what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big name high street stores Family friendly policies including enhanced parental, maternity and paternity and co parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
03/05/2026
Full time
Salary: Circa £26,500 per annum (negotiable based on experience) + comprehensive benefits package Jisc grade: TGE1 Job Type: Permanent Hours: 35 hours Reports into: Workplace IT Service Desk Manager Working style: Hub based - The nature of this role requires you to be predominantly Manchester office-based. Meeting in person is something we value so you may need to travel on occasion to other offices. Applicants should live within Manchester or within easy commuting distance. About Jisc For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The Team Jisc operates through several specialist directorates, each driving key areas of our work. This role sits within our Group CTO directorate, the hub for innovation, technology leadership, and the development of new digital products that support our members today and in the future. Most of our technical expertise lives here, giving us the capability to deliver Jisc's digital vision with impact and ambition. Within the Group CTO directorate, the Workplace IT department provides essential technology services to colleagues and visitors. You'll be joining our Service Desk team, whose mission-guided by ITIL principles-is to maintain normal operations, respond to user requests, and resolve incidents and problems across a range of services and configuration items. The role We're looking for a motivated and customer focused individual to provide first line IT support through our shared Workplace IT service desk. As the first point of contact, you'll play a key role in: Delivering exceptional customer service to internal users and external visitors Providing initial IT fault diagnosis and troubleshooting Supporting installation, configuration, and maintenance of IT and video conferencing equipment Contributing across the full ITIL lifecycle-from Service Design to Continuous Improvement What you'll be doing As an IT Service Desk Analyst, you'll play a vital role in delivering high-quality first line support and keeping our technology services running smoothly. In this role, you will: Manage and triage all incoming tickets through our IT Service Management (ITSM) platform Accurately identify, categorise, prioritise, diagnose, and manage Incidents and Service Requests Communicate clearly and professionally with users at every stage of their request or incident Provide coordination support across technical and administrative tasks to ensure service delivery Help diagnose and resolve first line IT incidents and service requests Learn and develop toward becoming a first class IT Engineer through training, documentation, and hands on experience Build strong analytical skills to assess performance, understand user needs, and recommend solutions Deliver excellent customer service, always putting the user experience first Provide support in person, via email, and over the phone, including remote support tools Escalate issues to team members or other departments when required Maintain IT user accounts in line with access control and account management policies Support and maintain video conference technologies Install and configure software and hardware in compliance with technical standards Contribute to the development and upkeep of our IT technical knowledge base What we are looking for We're looking for someone who brings a strong customer focused approach and a genuine interest in developing their IT expertise. You'll ideally have: Experience working in a customer facing environment An understanding of a range of end user devices and operating systems Deeper experience across all Level A requirements Proven delivery of 10+ tasks from the key deliverables for this role Hands on experience installing and configuring IT software and hardware Practical experience using an ITSM (IT Service Management) system Experience working with electronic record management systems, such as: HR systems Asset management systems SaaS administration portals Experience providing IT support both in person and remotely Experience maintaining and operating video conferencing equipment Ability to deliver the remaining tasks outlined in the key deliverables section Understanding of core networking concepts, including firewalls, routers, and switches Qualifications Level A None Level B Evidence of professional development One or more of the following: Industry recognised certification in one or more core technologies used by Jisc Discover the amazing benefits we provide! Here's what you can look forward to: Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big name high street stores Family friendly policies including enhanced parental, maternity and paternity and co parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
01/05/2026
Full time
IT Support Analyst Mon-Fri onsite in Debden IG10 Salary + pension scheme + health Free onsite gym & parking Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12 NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk To provide IT support & preventative maintenance for all end user hardware and software To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes. Manage Microsoft 365 licence assignments and group memberships Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning Assist with multi-factor authentication (MFA) enrolment and account recovery Infrastructure & Systems Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date Resolve complex hardware / software problems including printing issues Experience in MS Azure PAS and SAS and Virtual server environments Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems Assist their Cyber security team with security policies and processes Documentation & Process Maintain accurate IT asset records and contribute to their internal IT knowledge base Document support procedures, common fixes, and configuration guides Assist with IT project tasks as directed by their Head of IT Assist with vendor selection on new products and services relating to IT systems and services Participate in out of hours remote support rota at weekends and bank holidays Skills & Experience: Essential Experience with Microsoft Intune / Endpoint Manager for device management Experience with Microsoft Teams administration and/or SharePoint Online Familiarity with IT ticketing systems (Jira Service Management or similar) Experience with Azure Active Directory / Entra ID user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access to a large breakout space with comfortable seating, pool table and arcade games Free on-site parking Central Line Train station within one-minute walk with quick access to Central London Close road links to M11/M25/A406/A12 and London Social events Pension Scheme Healthshield (health cash back scheme and counselling services) 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days) Eye Test / Glasses reimbursement scheme Various team and personal reward incentives NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time. NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years. Profile 29 recruitment
IT Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on
01/05/2026
Full time
IT Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on
Title: IT Support Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands-on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL-aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team oriented, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
27/04/2026
Full time
Title: IT Support Analyst Location: Chelmsford Salary: 25,000 Days/ Hour of work: Monday - Friday, 09:00 - 17:00 Benefits Onsite parking 25 days holiday, plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Monthly company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing inhouse training If you believe this position is right for you, then please apply today! The business Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. You'll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. You'll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance. Responsibilities Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented. Provide regular updates to users on ticket progress to manage expectations and maintain clear communication. Maintain a responsive and effective support service that consistently delivers a positive user experience. Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands-on support. Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date. Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users. Carry out structured cabling tasks and manage network patching requirements. Oversee the tracking, control, and upkeep of IT assets and inventory. Support the delivery of application and infrastructure initiatives as part of wider IT projects. Requirements You will be an IT graduate or will a have 1-2 years of relevant experience. Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications. Experience with service desk tools such as Zendesk (or equivalent), ITIL-aligned support processes, and working within regulated or financial services environments (preferred). Hands on experience with end user hardware setup, configuration, maintenance, and asset management, including liaison with third party suppliers and contractors. Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service. Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments. Strong communicator with excellent verbal, written, and listening skills, able to build positive working relationships across all levels of the organisation. Proactive, self motivated, and team oriented, with the resilience to work effectively under pressure and take initiative when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Clockwork Organisation Ltd t/a Travail Employment
Wrexham, Clwyd
Junior IT Support Technician £26,000 per annum Permanent opportunity Location: Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. The Role Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users. Monitor the third-party help desk and assist with incident triage. Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required. Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal. Manage system access and permissions in line with approved requests and standard operating procedures. Provision laptops, monitors, docking stations, and other peripherals for new starters. Set up and maintain workstations, including replacement of faulty equipment. Coordinate hardware repairs, warranty returns, recycling, and secure disposal. Maintain accurate IT asset and inventory records. Carry out approved ad-hoc software installations. Develop and maintain user guides and IT standard operating procedures. Support senior IT staff with projects such as hardware refreshes and office moves. Junior IT Support Technician requirements: The successfully appointed Junior IT Support Technician will have the following skills and abilities: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01
16/04/2026
Full time
Junior IT Support Technician £26,000 per annum Permanent opportunity Location: Wrexham Working hours: 9am-5pm M-Th & 8am-4pm F (30-minute lunch break) Additional benefits: Hybrid working model (3 days WFH) Perks platform Professional development What you will love about this role: Growing international company - be part of a large, expanding distribution network. Supportive, friendly teams - positive culture with approachable management. Work-life balance - hybrid working and early finish on a Friday. Stability & growth - employees often stay long term; chances to move up or develop new skills. The Role Junior IT Support Technician required to work for a successful supply chain and distribution company who has an excellent reputation for providing a fantastic working culture. Junior IT Support Technician responsibilities: Provide first-line and deskside IT support for office-based users. Monitor the third-party help desk and assist with incident triage. Act as the on-site IT point of contact, coordinating issue resolution and escalating to external service providers or application vendors where required. Support user onboarding and offboarding, including Windows profile setup, hardware provisioning, and access removal. Manage system access and permissions in line with approved requests and standard operating procedures. Provision laptops, monitors, docking stations, and other peripherals for new starters. Set up and maintain workstations, including replacement of faulty equipment. Coordinate hardware repairs, warranty returns, recycling, and secure disposal. Maintain accurate IT asset and inventory records. Carry out approved ad-hoc software installations. Develop and maintain user guides and IT standard operating procedures. Support senior IT staff with projects such as hardware refreshes and office moves. Junior IT Support Technician requirements: The successfully appointed Junior IT Support Technician will have the following skills and abilities: Proven experience in a first-line or deskside IT support role Ability to diagnose and resolve technical issues efficiently, escalating where appropriate Strong organisational skills with the ability to manage multiple tasks and priorities Excellent communication and interpersonal skills, with a customer-focused approach Ability to create clear user guides and standard operating procedures Willingness to support IT projects and collaborate with wider technical teams The Company The company is a rapidly growing distributor, delivering goods across the UK and Europe. Dedicated to cultivating a high-performance, value-driven culture. Additional skills and job titles: IT Support Analyst, Service Desk Analyst, IT Support Technician Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career. To Apply Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position. CWOIND01
We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley . This is a full time permanent role which will be office based. The starting salary is £29,000 - £35,000 a year depending on experience. The Role: As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently. You'll be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed. The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant. You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony. We are looking for: A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment Experience of troubleshooting and demonstrable problem-solving techniques Great customer service with the ability to communicate with our colleagues, suppliers and end user community Excellent team working, with a focus on delivering resolutions as part of a team What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:• £450 yearly flexible benefit pot to use against benefits of your choice• Flexible working• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)• A chance to buy or sell holiday as part of our flexible benefits package• A generous pension scheme matching up to 12%• Life cover as soon as you join us• You will be a part of our Recognition scheme • A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
06/10/2025
Full time
We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley . This is a full time permanent role which will be office based. The starting salary is £29,000 - £35,000 a year depending on experience. The Role: As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently. You'll be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed. The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant. You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony. We are looking for: A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment Experience of troubleshooting and demonstrable problem-solving techniques Great customer service with the ability to communicate with our colleagues, suppliers and end user community Excellent team working, with a focus on delivering resolutions as part of a team What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:• £450 yearly flexible benefit pot to use against benefits of your choice• Flexible working• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)• A chance to buy or sell holiday as part of our flexible benefits package• A generous pension scheme matching up to 12%• Life cover as soon as you join us• You will be a part of our Recognition scheme • A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
03/10/2025
Full time
1st Line Support Analyst Social care Surrey - Hybrid Are you passionate about technology and delivering outstanding customer service? Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions. What you ll be doing As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include: Diagnosing and resolving technical issues. Providing end-user remote support. Installing authorised software to laptops and desktops using Microsoft InTune. Maintaining accurate logs for equipment and users. Setting up new user accounts and disabling expired accounts in line with policy. Keeping IT documentation and knowledge base content up to date. Escalating complex issues and identifying incident trends. Liaising with third parties to resolve issues (e.g. connectivity, phone lines). Supporting wider IT team projects when required. What you ll need We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM solutions). Knowledge of Entra Active Directory and on-prem Active Directory concepts. Experience with IT service desk and asset management systems. A-level (or equivalent) qualification in IT or a related subject. Strong customer service skills and the ability to stay calm under pressure. This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most. If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you! Please apply and we ll be in touch shortly (phone number removed); Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
OA are recruiting for an Business Systems Analyst to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday. 8am-5pm. Fully office based. Salary: £40,000-£50,000 - depending on experience Business Systems Analyst Benefits Private Health Insurance Company Pension Scheme available after 3-month probationary period Cycle to work scheme Onsite parking 23 days annual leave + bank holidays Business Systems Analyst- Key Responsibilities Administer and support Kerridge ERP (access, config, troubleshooting). Play a key role in the Kerridge upgrade. Work with departments to improve workflows and efficiency. Liaise with Kerridge support and vendors. Support Power BI dashboards and reports with external developers. Gather reporting requirements and deliver insights. Maintain data accuracy and integrity. Provide first-line IT support (hardware, software, network - onsite). Manage IT assets (procurement, setup, maintenance). Handle onboarding/offboarding (accounts, access). Support peripheral systems (MCS, Prism, Maxoptra). Assist with IT project planning and implementation. Document processes, procedures, and configurations. Work with SLT/Group IT on IT architecture. Explore and implement AI opportunities. Business Systems Analyst - Skills and Experience Experience in technical support resolution Proven experience with Kerridge ERP systems Strong proficiency in Power BI Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks and prioritize effectively. Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks If you are interested in this role, please apply below with your most recent CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
03/10/2025
Full time
OA are recruiting for an Business Systems Analyst to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday. 8am-5pm. Fully office based. Salary: £40,000-£50,000 - depending on experience Business Systems Analyst Benefits Private Health Insurance Company Pension Scheme available after 3-month probationary period Cycle to work scheme Onsite parking 23 days annual leave + bank holidays Business Systems Analyst- Key Responsibilities Administer and support Kerridge ERP (access, config, troubleshooting). Play a key role in the Kerridge upgrade. Work with departments to improve workflows and efficiency. Liaise with Kerridge support and vendors. Support Power BI dashboards and reports with external developers. Gather reporting requirements and deliver insights. Maintain data accuracy and integrity. Provide first-line IT support (hardware, software, network - onsite). Manage IT assets (procurement, setup, maintenance). Handle onboarding/offboarding (accounts, access). Support peripheral systems (MCS, Prism, Maxoptra). Assist with IT project planning and implementation. Document processes, procedures, and configurations. Work with SLT/Group IT on IT architecture. Explore and implement AI opportunities. Business Systems Analyst - Skills and Experience Experience in technical support resolution Proven experience with Kerridge ERP systems Strong proficiency in Power BI Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks and prioritize effectively. Experience with SQL or other data query languages. Familiarity with ITIL or other service management frameworks If you are interested in this role, please apply below with your most recent CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
02/10/2025
Full time
Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender. Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business. Monitoring key service metrics and taking proactive steps to improve them. Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards. Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews. What we're looking for Proven experience leading a customer-focused IT team in a multi-site environment. Strong understanding of service management tools, asset management, and vendor governance. Knowledge of ITIL processes Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment. A track record of delivering service improvements, using automation and innovation to enhance user experience. Confident communicator who can influence at all levels and represent IT effectively across the organisation. This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Technical Support Analyst - Asset Management (Contract) Are you a skilled Technical Support Analyst with expertise in IT asset management ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT hardware like desktops, servers, and printers, and ensuring proper and safe use by all staff. Policy & Training : You'll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical & Mental Stamina : The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
02/10/2025
Full time
Technical Support Analyst - Asset Management (Contract) Are you a skilled Technical Support Analyst with expertise in IT asset management ? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK , with travel to other sites. Key Responsibilities: Asset Lifecycle Management : You'll manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database ( CMDB ) by updating new and decommissioned equipment. Technical Support : You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches. System & Hardware Maintenance : This role involves maintaining IT hardware like desktops, servers, and printers, and ensuring proper and safe use by all staff. Policy & Training : You'll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software. Required Skills & Experience Experience : Demonstrated experience in technical support and IT asset management. Qualifications : Degree-level qualification or equivalent experience in an IT-related field. Communication : Strong communication skills to engage professionally with stakeholders and provide training. Physical & Mental Stamina : The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
1 year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training
01/10/2025
Contractor
1 year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training
IT Support Analyst (Apprentice or Junior Route - development role) Location: Basingstoke Salary: 18,000- 23,000 depending on experience Benefits: Excellent benefits package Looking to launch your career in tech support? This is a brilliant entry point into a global IT environment where you'll receive structured training, hands-on experience, and exposure to industry-grade tooling and processes. Whether you're fresh out of college or starting a new career chapter, this 18-24 month development role will give you the skills and platform to progress into a permanent IT support role. You'll join a collaborative and growing team, supporting 1,500+ users across the UK and international sites. From troubleshooting issues to supporting onboarding, asset management and documentation - every day brings variety and learning opportunities. What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation and knowledgebase articles Gaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and more Learning how to troubleshoot OS, software, and infrastructure issues in a live environment What you'll bring A real passion for IT and problem-solving Great communication skills and a friendly, proactive attitude Willingness to learn and develop in a fast-paced support setting 5 GCSEs including English (Grade 5/C) and Maths (Grade 4/C) A Level 3 IT Support qualification or desire to work towards one Some familiarity with Windows, Microsoft Office, and networks is a bonus Why this role? You'll gain hands-on IT experience in a supportive, real-world setting - with a genuine path to a long-term IT support role. You'll work with modern tools and systems, contribute to essential support activity, and learn from experienced professionals in a high-performing team. You'll get: Training and development, a great company full of opportunity and an excellent benefits package. Due to the nature of the organisation, you will need to pass a Security Check during onboarding.
26/08/2025
Full time
IT Support Analyst (Apprentice or Junior Route - development role) Location: Basingstoke Salary: 18,000- 23,000 depending on experience Benefits: Excellent benefits package Looking to launch your career in tech support? This is a brilliant entry point into a global IT environment where you'll receive structured training, hands-on experience, and exposure to industry-grade tooling and processes. Whether you're fresh out of college or starting a new career chapter, this 18-24 month development role will give you the skills and platform to progress into a permanent IT support role. You'll join a collaborative and growing team, supporting 1,500+ users across the UK and international sites. From troubleshooting issues to supporting onboarding, asset management and documentation - every day brings variety and learning opportunities. What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation and knowledgebase articles Gaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and more Learning how to troubleshoot OS, software, and infrastructure issues in a live environment What you'll bring A real passion for IT and problem-solving Great communication skills and a friendly, proactive attitude Willingness to learn and develop in a fast-paced support setting 5 GCSEs including English (Grade 5/C) and Maths (Grade 4/C) A Level 3 IT Support qualification or desire to work towards one Some familiarity with Windows, Microsoft Office, and networks is a bonus Why this role? You'll gain hands-on IT experience in a supportive, real-world setting - with a genuine path to a long-term IT support role. You'll work with modern tools and systems, contribute to essential support activity, and learn from experienced professionals in a high-performing team. You'll get: Training and development, a great company full of opportunity and an excellent benefits package. Due to the nature of the organisation, you will need to pass a Security Check during onboarding.
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
24/09/2022
Full time
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
