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DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. The role will involve working on a secure account and as a result we require a sole UK national who holds or is willing to undergo security clearance. Role Responsibilities A mix of Windows integration, development (Delivery) and support (Run) activities. Windows Integration and support engineer to work on several build and/or support projects ranging from the development of a secure Windows solutions to regular software patching for several existing support projects. The build projects cover development, build, configuration and testing of the Laptops and contain both COTS and bespoke applications from multiple vendors. The Support projects cover answering user queries, logging faults and providing second and third line support. Interaction with the customer, third party suppliers and sub-contractors to coordinate the resolution of issues. Following rigid Engineering Delivery Lifecycle and Support procedures through the project lifecycles. Day to Day Responsibilities Installation of Operating System and required application software packages. Implement Security tools and practices. Ensure configuration and backup of Support Servers. Provision of system updates for the Operating System and software to the latest releases, patches etc. Technical Support to Customer. Liaison with customer, third parties and supplies to investigate and resolve support issues. Prepare status reports, attend project meetings as required. Support to new and existing Team Members. Reporting to the Project Manager(s) and to the Lead Engineer. Essential Skills Windows Operating Systems (preferably Windows 11 and Server 2022 onwards) Microsoft Azure and Microsoft 365. Knowledge and understanding of Windows Group Policy Objects. Knowledge of system testing, configuration management and quality assurance best practices. Ability to fault find low level hardware and software issues. Technical report and design documentation writing. Experience of working in and integrating products within a strictly secure system environment. This role requires an ability to rapidly understand a highly complex custom system design, and a strict engineering process. Desirable Skills Experience of working in a secure environment. Networking to intermediate level. Scripting - for use in automation of installation tasks (PowerShell). Understanding of technical risk control. Personal competencies Strong interpersonal skills. Ability to contribute throughout the full lifecycle from design through to implementation and support. Good Problem solving and Analytical skills with the ability to apply logical thought processes. Time management and the ability to work on multiple separate deliverables in parallel. Ability to liaise with the lead engineer and/or customer representatives to reach agreement on areas as required. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech driven, and customer focused approach. Our passion for innovation and dedication to exceptional service sets us apart. At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive. How you will Energise Our Team This is a fantastic opportunity to be part of a fast paced, exciting business development team with huge potential to acquire market share. The role's key objective is to ensure the acquisition of new SME customers via identifying, onboarding and building strong relationships with Third Party Intermediaries (TPIs) in the UK. The day to day responsibilities include, but are not limited to: Conduct regular field based meetings with TPIs to develop relationships and secure SME customer contracts in line with company KPIs and growth targets Manage and grow existing TPI partnerships while proactively identifying new business opportunities to expand channel performance Analyse performance data, reporting, and market trends to enhance the efficiency and effectiveness of TPI relationships and activity Provide regular market intelligence, competitor insight, and TPI feedback to the Head of Business Development and Sales Director Attend scheduled sales meetings at head office and maintain a regular office presence as required (typically once per week) Represent the business at networking events, client entertainment, and hospitality engagements, including occasional evenings The Spark we're Looking For A commercially driven Business Development professional with proven experience and a strong track record of delivering against commercial KPIs (energy or utilities sector experience highly desirable) Experience managing and growing TPI relationships with both new and existing partners across the UK Confident working alongside pricing teams to support deal structuring, including contract term, margin, risk, and overall commercial positioning Strong relationship management skills, with the ability to engage, influence, and negotiate with senior stakeholders up to Director level Highly organised and self motivated, capable of managing a high volume pipeline including forecasting, reporting, and prioritisation with minimal supervision Strong communicator with excellent negotiation and presentation skills, able to work cross functionally with internal teams to deliver successful outcomes Self motivated with the ability to work independently and consistently deliver against business KPIs Able to manage appointments effectively and spend a minimum of two days per week in the field actively promoting the brand; this role extends beyond a standard 9-5 schedule, with an expectation to attend Valda HQ in Bicester every Monday Perks that Power Your Journey Competitive salary package with a basic salary of up to £43,000, on target earnings of £60,000, and uncapped commission to reward high performance Car allowance to support daily travel requirements 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month Private Medical Insurance with Vitality Health Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 5% In house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements - you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on

Job Purpose The Technology Blueprint Lead defines the strategy and standards for the technology blueprint across M&S stores. Accountable for defining the outcomes and the journey plan and providing a rolling long term horizon view of the plan and the sequencing. Working with retail, property and technology partner to shape the demand plan ensuring teams are set up to deliver the blueprint consistently. What's in it for you? Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days! Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Own and govern the Store Technology Blueprint as the single source of truth, defining hardware standards, target end states, and what "good" looks like-ensuring it remains stable, with intent, and aligned to roadmaps, supportability, and returns value Lead rolling blueprint planning, maintaining a forward looking refresh horizon for all stores, translating Digital & Tech roadmaps into clear, time phased technology intent. Orchestrate cross Digital & Tech demand, aligning multiple domains to surface initiatives early, resolve conflict, and ensure coherent sequencing before reaching delivery teams. Partner with Retail Implementation and Property, aligning blueprint intent to delivery realities, providing technical expertise, and ensuring clear handoffs for effective in store execution. Drive obsolescence planning, governance, and blueprint integrity, ensuring proactive risk management, structured decision making, consistent asset alignment, and a trusted, joined up view of store technology plans. Who you are Validated program and portfolio leadership experience, with a consistent track record operating in sophisticated, scalable organisations. Deep understanding of retail / technology environments, particularly hardware deployment, lifecycle, and in store considerations. Strong strategic capability, able to operate across multi year horizons while balancing long term intent with operational constraints. Experience working in matrixed environments, partnering efficiently with implementation teams without direct ownership of execution. Highly credible partner manager and communicator, with experience engaging senior technology, property, and operational leaders, and knowledge of obsolescence and lifecycle planning. Everyone's welcome We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Job Title Project Manager (eCommerce) - Lytham St Annes, Lancashire Work Arrangement Hybrid working - 3 days a week in their office 12-Month Fixed-Term Contract Up to £38k plus excellent benefits About The Role We're looking for a skilled Project Manager to join a Digital & Brand Experience Product team on a 12-month fixed-term contract based out of offices near Blackpool & Preston in lovely Lytham St Annes. You'll play a key role in delivering impactful eCommerce projects, turning ideas into high-quality digital experiences for our customers. Key Responsibilities Manage end-to-end delivery of eCommerce & digital projects Define scope and capture business requirements with stakeholders Produce and maintain project plans and status reporting Chair project meetings and manage communications Track timelines, risks, and delivery milestones Support and coordinate User Acceptance Testing Lead go-live readiness and retrospectives Core Skills Experience in IT or eCommerce project management Strong stakeholder and third party management skills Good understanding of web technologies and development processes Highly organised with excellent attention to detail Strong communication skills and a proactive mindset Desirable Experience Experience with eCommerce platforms (e.g., Commerce Tools), hands on UAT experience, and delivery of complex eCommerce projects. Benefits & Compensation Salary: £38,000 - £38,000 plus excellent benefits Location: Lancashire, United Kingdom Equal Opportunities Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Delivery Manager (Defence Sector) page is loaded Delivery Manager (Defence Sector)locations: Homeworker - UK: Belfast: Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: JR\_16171# Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Join us and be part of something bigger. As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos' innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Minimum requirements: Active SC clearance is mandatory. Minimum 3 years of experience in a similar role with UK defence sector organizations is mandatory . Minimum 3 years of demonstrable success delivering bespoke software projects from scratch, using agile methodology for external customers. Proven experience is staffing, allocating and pricing the needed manpower for SW development scrum teams that can deliver large scale projects for the defence sector in the UK. Strong managerial skills , both direct and indirect. Experience in leading strategic customer relations , both with technical software teams and senior leadership in the defence sector. Strong commercial awareness and experience in managing finances, reporting on costs and overall monitoring budget plans of £5M or more. Excellent interpersonal skills. Highly flexible (including a willingness to work away from home base) . The successful candidate will exhibit the following: Governance Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle. Effectively manage project risks and issues , escalating where appropriate. Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times. Delivery Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope ) and ensure each work stream has a plan in place to achieve the success factors. Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.). Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately. Team Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow. Put people first & develop others - You'll manage, coach and develop a small number of staff , with a focus on managing employee performance Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals. Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project. Have responsibility for staffing teams and on-boarding of new team members. Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders. Business Development & Account Management Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business. Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc. Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance. Professional Development and Growth Contribute to continuous improvement initiatives within the Management Capability. Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactively assist with recruitment activities to enable stable organisational growth. Desirable: Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms. Evidence of securing significant follow-on business with an existing client. Holds a current and recognised Project or Programme Management certification. Experience of project delivery aimed at digital transformation. Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.# Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people's lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That's why we've been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see .

Job TitleService Delivery Manager - London Heathrow (Fixed-Term Contract)This is a fixed-term contract, up to 12 months maximum, to cover a maternity leave. Start date as soon as possible.This is a hybrid role based out of our office at London Heathrow Airport.Amadeus Airports Operations (AirOps) delivers solutions to leaders across the airport ecosystem-including airports, airlines, ground handlers, border control, and more.Key responsibilitiesOwn and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations.Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues.Own service reporting and operational dashboards; communicate performance, risks, and improvement actions to stakeholders.Run regular service reviews with key business areas and internal technical teams; translate needs into actionable backlog and priorities.Coordinate change and release activity with relevant teams to minimise disruption and improve service stability.Develop and maintain service documentation, runbooks, support models, and knowledge articles.Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements.Ensure services are delivered in line with security, compliance, and governance requirements.Build strong relationships with business stakeholders, act as a trusted point of contact for service performance, prioritisation, and issue resolution.Manage third-party services partners, including service reviews, escalations, contract/SLA adherence, and improvement plans.Own and maintain an effective escalation path and communications approach for major incidents and service-impacting events.Support budgeting, forecasting, and cost management for the services within scope.About our ideal candidateMust be able to pass a government security clearance check, which requires being a resident in the UK for 5 continuous years.Proven experience in IT service delivery/service management roles, with accountability for operational performance and customer outcomes.Strong working knowledge of ITIL processes (incident, problem, change, request fulfilment, knowledge, and service reporting).Experience producing and presenting service performance reporting, KPIs, and improvement roadmaps.Excellent stakeholder management and communication skills, able to tailor messages from technical to non-technical audiences.Supplier/vendor management experience, including handling escalations and driving service improvements.Strong analytical and problem-solving capability, with a focus on root cause and continuous improvement.Comfortable working in a fast-paced environment with competing priorities and high service expectations.Proficiency in English, both spoken and written.Diversity & InclusionAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Role Overview We are looking for an experienced Service Delivery Manager to own end to end service delivery for our customers within a fast paced fintech environment. You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs. This role requires strong customer engagement, calm leadership during high pressure incidents, and a proactive mindset focused on continuous service improvement. Key Responsibilities Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability. Lead Major Incidents end to end, coordinating internal teams and third party providers through to resolution. Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency. Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards. Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices. Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion. Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications. Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity. Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback. Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs. Monitor service performance, proactively identify risks to service levels and implement mitigation actions. Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans. Build strong, trusted relationships with customer stakeholders and act as a key service partner. Collaborate with Engineering, Product, Infrastructure and external vendors to improve system reliability and service quality. Essential Requirements Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments. Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred). Demonstrated experience leading Major Incidents and managing executive level and customer escalations. Strong customer communication and stakeholder management skills, including running Service Review Meetings. Experience coaching and developing service or support teams. Ability to work calmly and decisively under pressure in high impact situations. Strong organisational and coordination skills across multiple teams and priorities. Desirable Experience in fintech or financial services environments. Exposure to global service operations and working across regions and time zones. Experience working with third party vendors and external service providers. Strong data and reporting mindset, with experience using service metrics to drive improvement. ITIL certification or other relevant service management qualifications. WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Role specifics Salary range: up to £70,000 Reporting to: Head of Platform Key stakeholders: Customer, Technology, Product and Support teams Organisational Framework Level: 3 This is a remote-first role, with occasional travel to Bristol About you / Job Summary As the Release Manager, you will be responsible for creating, owning, and improving the internal and customer-facing change process in Clue, and ensuring that all releases are successful. This includes application updates, patches, security improvements, customer-specific releases, and core roadmap releases. You will work collaboratively with all areas of the business and our customers to ensure the smooth deployment of all technology projects. You will be intellectually inquisitive and passionate about continuous improvement, results-focused and customer-obsessed, and eager to deliver high customer satisfaction at every step of the release cycle. At Clue Software, we're actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation. Key accountabilities Act as the 'go to' authority on all matters concerning Release Management at Clue. Act as the Change Manager and governor of changes within Clue. Lead the Go-Live activities to deploy the software successfully. Ensure releases are planned, according to the requirements and budget. Create plans for the implementation and deployment as per the release schedule, including customer communications. Schedule the release readiness reviews before deployment and milestone reviews after each release. Flexibility to support out-of-hours working on an ad hoc planned basis to facilitate releases in conjunction with the Support and Platform teams. Maintain documentation related to procedures on build and release, various notifications lists, and dependencies. Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams. Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. Managing risks and resolving challenges that impact release scope, quality, and schedules. Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected. Key role measures Percentage of customers on the latest release Reduction in lead time from new releases getting rolled out to our customers Increase in deployment frequency Lead and execute effective change management processes to ensure smooth transitions across the organisation. Release success percentage Healthy post-release verification Experience and skills Our ideal candidate would have experience in the following areas: 5+ years of experience in a similar position, within a SaaS or technology environment Excellent customer relationship management experience Experience in managing and improving change and release processes Experience in managing defects, both in production and development environments Demonstrable knowledge of ITIL or similar service delivery methodologies with an emphasis on change management Excellent knowledge of software development lifecycles Strong communication skills, both written and oral, comfortable working with engineers and presenting to leadership Process-oriented, can map processes, and conform to best practices. Problem solver with a willingness to take ownership of issues to resolve. Able to work independently and manage a variety of projects simultaneously. An understanding and proficiency in working as an active member of an agile development team, and the ability to demonstrate a good knowledge of Scrum. Proactive attitude with excellent analytical and problem-solving skills. Flexible and adaptable to ongoing change. Knowledge of configuration management, including hardware configurations Experience in Continuous Integration and Continuous Development (CI/CD) systems in Azure. Advanced Excel knowledge (dynamic queries, Power Query, linking between sheets/workbooks etc.) Diversity, Equity and Inclusion We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support. We are a scale up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive. Values Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.

Are you a Software Engineer who thrives on real ownership? At Perk, we know that we feel most fulfilled when we can own the problem and the solution. This means taking responsibility for the entire lifecycle of a feature, from understanding our customers' pains with our product team, design documents, coding to deployment, and measuring impact. You will see how your technical decisions move the needle for our customers daily. We prioritize autonomy and pragmatism, giving you the space to solve complex problems without unnecessary friction. Engineering excellence here is measured by the reliability and simplicity of the systems you build to power a global platform. Join the Billing team The billing team owns tax determination, invoice issuance, invoice collection, and deferred payments. Right now the team is in the middle of some of its most significant technical work: migrating tax determination to a third party integration, rearchitecting invoice issuance for async processing at scale, and automating a previously manual invoice collection process into a fully self serve service, with AI at its core. There's also a growing stream of product facing, frontend work as we look to improve the end to end billing experience. If you want real ownership of a domain that matters, in an engaged team that values teamwork, this is the team. How we work At Perk, we believe the best work happens when great people come together in small teams, with a shared sense of purpose. You'll join a cross functional squad where you have real ownership of a piece of Perk's domains, a genuine say in what gets built, and the autonomy to make it happen. Each team decides how to contribute to Perk's company goals. We care about impact, and we trust our people to deliver it. AI at Perk AI is embedded in how we work and what we build. On the engineering side, it spans the whole workflow: our Notion, Jira, GitHub and Slack are AI connected so you get up to speed fast, and day to day it helps with specifying features, writing and reviewing code, and automated AI PR review on every pull request. When something goes wrong in production, AI surfaces context across systems quickly. We also embrace agentic coding, using AI as an active collaborator, not just a prompt by prompt co pilot. We expect candidates to use AI tools in our coding interviews. The bar is understanding your code and owning what you produce. That reflects how we work every day. Some examples of what it means to be a Senior at Perk Shape the bigger picture. You won't just build features, you'll refine the what to build and why. At Perk, senior engineers are expected to go beyond the technical solution and focus on the problem itself. You'll contribute to your squad's quarterly goals and long term vision alongside your Product Manager and Engineering Manager. Architect for today and tomorrow. When a big change is needed in how our platform works, you'll be the one writing the design documents that lay the foundation. You'll become a guardian of your team's technical quality; spotting areas of investment, proactively managing technical debt, and making sure we don't let "busy work" crowd out the work that truly matters. At Perk, we believe in impact over effort: our customers see results, not the hours behind them. Your job is to make sure we're always investing our energy where it counts most. Lead across boundaries. Your influence won't stop at your own squad. You'll communicate complex ideas across multiple teams, proactively identify who needs to be involved, and drive alignment across the broader organisation. Whether it's coordinating a cross squad initiative, contributing to one of our engineering guilds (where engineers from different teams align on shared technical topics), or pairing with architects on solution discovery, you'll operate comfortably beyond your immediate team. Raise the bar for everyone around you. Senior engineers at Perk are mentors, coaches, and bar raisers. You'll support less experienced colleagues through direct mentorship, thoughtful feedback during reviews, and by modelling what great engineering looks like in practice. You'll help Engineering Managers understand where the team needs to grow technically, and you'll use spaces like guild meetings, design doc reviews, and pairing sessions to lift the overall standard. At Perk, we are a team, the team's success is your success. Desired skills and experience Product Leadership: Translates complex business goals into technical roadmaps; de risks ambiguous projects through spikes and prototyping. System Architecture: Architects scalable, evolvable systems and data models that account for performance, failure isolation, and long term maintenance. Technical Standards: Defines and upholds engineering excellence, including CI/CD optimizations, testing strategies, and coding standards across the stack. Frontend Strategy: Establishes frontend architecture patterns, including state management, performance budgets, and comprehensive testing (e.g., E2E/Cypress). Backend Excellence: Engineers sophisticated backend solutions involving API versioning, caching strategies, and complex data migration plans. Operational Maturity: Leads observability and SRE practices; defines SLOs, manages incident responses, and conducts blameless post mortems. Security & Risk: Oversees operational security, including secrets hygiene and dependency risk management, to ensure a hardened production environment. Mentorship & Influence: Levels up the engineering organization through active mentorship, leading design reviews, and influencing the product roadmap with technical data. Cross Functional Impact: Coordinates multi team deliverables and aligns stakeholders to resolve technical blockers across the organization. AI Driven Development: Experience with-or a strong interest in-modern AI augmented workflows. This includes leveraging agentic workflows, developing custom agentic skills to extend AI capabilities, utilizing AI powered code reviews. Location & work expectations At Perk, we take an IRL first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, and we've grown into a global company of 1,800 people across 12 offices worldwide, with headquarters in London and Boston. Software Engineer - Billing Team Are you a Software Engineer who thrives on real ownership? At Perk, you'll own the entire lifecycle of a feature, from understanding customer pain with product, design and coding to deployment and measuring impact. Your technical decisions will move the needle for our customers daily. We prioritize autonomy and pragmatism, giving you space to solve complex problems without unnecessary friction. Engineering excellence here is measured by the reliability and simplicity of the systems you build to power our global platform. Join the Billing Team The billing team owns tax determination, invoice issuance, invoice collection, and deferred payments. Current projects include migrating tax determination to a third party integration, rearchitecting invoice issuance for async processing at scale, and automating a manual invoice collection process into a fully self serve service powered by AI. There is also growing product facing, front end work as we improve the end to end billing experience. How we work At Perk, the best work happens when great people come together in small teams with a shared purpose. You'll join a cross functional squad where you have real ownership of your domain, a genuine say in what gets built, and the autonomy to make it happen. Each team decides how to contribute to Perk's company goals. We care about impact and trust our people to deliver it. AI at Perk AI is embedded in how we work and what we build. On the engineering side, it spans every workflow-from preparing for meetings and specifications to code reviews and automated AI PR review on every pull request. In production, AI surfaces context across systems quickly. We also embrace agentic coding, using AI as an active collaborator, not just a prompt by prompt co pilot. Candidates are expected to use AI tools in our coding interviews; the bar is understanding your code and owning what you produce. Some examples of what it means to be a Senior at Perk Shape the bigger picture. You will refine the what to build and why, contributing to squad's quarterly goals and long term vision with Product and Engineering managers. Architect for today and tomorrow. Write design documents for major changes, guard technical quality, spot investment areas, manage debt, and ensure we invest energy where it counts. Lead across boundaries. Communicate complex ideas across teams, drive cross squad initiatives, contribute to engineering guilds, and pair with architects on discovery. Raise the bar for everyone around you. Mentor and coach less experienced colleagues, provide feedback during reviews, and lift standards through guild meetings, design reviews, and pairing. Desired skills and experience Product Leadership: Translate complex business goals into technical roadmaps; de risk ambiguous projects through spikes and prototypes. System Architecture: Architect scalable, evolvable systems and data models that consider performance, failure isolation, and long term maintenance. Technical Standards: Define and uphold engineering excellence, including CI/CD optimizations, testing strategies, and coding standards across the stack. Frontend Strategy: Establish frontend architecture patterns, state management, performance budgets, and comprehensive testing, including E2E/Cypress. Backend Excellence: Engineer sophisticated backend solutions involving API versioning, caching strategies, and complex data migration plans. Operational Maturity: Lead observability and SRE practices; define SLOs, manage incident responses, and conduct blameless post mortems. Security & Risk: Oversee operational security, including secrets hygiene and dependency risk management, ensuring a hardened production environment. Mentorship & Influence: Level up the engineering organization through active mentorship, design review leadership, and influencing the product roadmap with technical data. Cross Functional Impact: Coordinate multi team deliverables, aligning stakeholders to resolve blockers across the organization. AI Driven Development: Experience or strong interest in modern AI augmented workflows, leveraging agentic workflows and AI powered code reviews. How We Work We take an IRL first approach to work. Our team works together in person 3 days a week, and this role requires a candidate to be within commuting distance of our hubs. We can help with relocation from anywhere in the world. English is the official language at the office; all materials and portfolios should be in English. Perk is an equal opportunity employer; we welcome talent regardless of background, appearance, origin, or identity. Protect Yourself from Recruitment Scams: All official communication from Perk will always come from email addresses ending verified LinkedIn, or our official social media channels. We never ask for payment or sensitive personal information early in the process.

Our Principal Security Architects are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Security Architects to bring all of that and enthuse our delivery teams with the same passion. The successful candidate will lead the Security Architecture aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Security Architects are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Our Principal Security Architects are members of the Practice leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. You will be responsible for the practice and service line-specific delivery elements of your engagement/account as well as a shared ownership for the overall delivery of client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their technical discipline/craft experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key Responsibilities Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers Act as a Technical Authority (of your appropriate capability) to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events Skills, Knowledge & Expertise Client Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user-centric approach Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients Experience building trusted advisor relationships with senior client stakeholders within the public sector. Leadership Experience of building and leading high performing, consulting teams and creating the leveraged engagements to provide a cost-effective, profitable, successful client-facing delivery Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry Experience of managing third-party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients. People Management Ambassadors of belonging at Made Tech, advocating and championing organisational commitments and priorities, recognising their role in modelling the way and embodying our values. Compelling communicators, ensuring key information is swiftly cascaded, understood, and feedback gathered and shared. Using their coaching skills to enable people to be their best, regularly and routinely providing meaningful, positive and constructive feedback. Make decisions that support the best interests of the business while recognising that our people are its foundation. Strive to achieve the best outcomes for individuals through persuasive and persistent efforts, ensuring these decisions uphold both the short- and long-term sustainability of the business. Inspire innovation and spark curiosity, encourage people to be positively disruptive and challenge the status quo. Seek collective success above personal glory, strive to ensure a constant culture of inclusion, trust and transparency. Lead your direct reports and positively influence the wider organisation as an inspiring people manager in line with our people manager objectives and key results. Practice Experience in delivering complex and difficult engagements that span multiple capabilities for user-facing digital and data services in the public sector Experience in identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity Experience of working with sales professionals and commercial responsibility for strategic organisational goals. Practice Architecture You will be responsible for the security-specific delivery elements of your engagement/account, as well as a shared ownership for the overall delivery of secure client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify security opportunities and develop compliant, strategic solutions. The right person for this role will do this by combining their technical security discipline, leadership skills, and industry network with deep experience of delivering assured digital services and complex security transformations for the Public Sector. Act as the Principal Security Architect on high-assurance projects, leading the design and build of mission-critical applications and authoring comprehensive security documentation (HLDs/LLDs). Coordinate and lead project assurance activities, ensuring compliance with relevant frameworks (e.g., GovAssure, JSP 604) and supporting the client in securing Authority to Operate (ATO) status. Implement and manage security risk processes (e.g., NIST RMF), producing assurance and risk artefacts, and embedding a culture of continuous risk management. Collaborate with clients to understand their security needs, provide solution advice as a trusted advisor, and shape solutions that embed Secure by Design (SbD) principles from inception. Lead security maturity assessments (e.g., against ISO 27001, NIST CSF, DevSecOps practices) and deliver remediation roadmaps to uplift client cyber resilience and support external audit requirements.