Principal Service Delivery Manager, South Based Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business critical customers. Ensure services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross functionally to deliver continual service improvement. Contribute to account strategy, communications, and business development. Champion a "Our Customer, One Roc" culture and coaching mindset. Essential Skills & Experience 5+ years' experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer focused skills. Comfortable in fast paced, high pressure environments. Eligible and willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer focused, proactive, and solutions driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong "One Roc" mindset.
30/05/2026
Full time
Principal Service Delivery Manager, South Based Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic and business critical customers. Ensure services meet contractual commitments, SLAs, and customer expectations. Lead and manage onsite service teams. Drive customer satisfaction, retention, and advocacy. Identify service risks, issues, improvement opportunities, and growth potential. Manage customer escalations to timely resolution. Report on service performance, customer health, KPIs, and SLAs. Collaborate cross functionally to deliver continual service improvement. Contribute to account strategy, communications, and business development. Champion a "Our Customer, One Roc" culture and coaching mindset. Essential Skills & Experience 5+ years' experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer focused skills. Comfortable in fast paced, high pressure environments. Eligible and willing to obtain Security Clearance. Desirable Experience working for a Managed Service Provider (MSP). Strong understanding of enterprise technologies. Experience driving operational or process improvements. Who You Are Customer focused, proactive, and solutions driven. Resilient, adaptable, and commercially aware. A collaborative leader with a strong "One Roc" mindset.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
30/05/2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Total System Services Processing Europe Ltd
City, York
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
30/05/2026
Full time
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
We're hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you'll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder's platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder's products to provide global customer coverage What we're looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self motivated with a creative and analytical approach to problem-solving Bonus tacos if you have (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor) About Coder Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle. Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardized, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder's isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern, audit, and manage a great developer experience at scale. Interview process We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI use during the interview process As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted : Using AI assistance during conversational interviews. Permitted : Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. Our use of AI in hiring We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first. Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby . If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact . Coder is a proud Equal Opportunity Employer We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
30/05/2026
Full time
We're hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you'll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder's platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder's products to provide global customer coverage What we're looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self motivated with a creative and analytical approach to problem-solving Bonus tacos if you have (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor) About Coder Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle. Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardized, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder's isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern, audit, and manage a great developer experience at scale. Interview process We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI use during the interview process As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted : Using AI assistance during conversational interviews. Permitted : Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. Our use of AI in hiring We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first. Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby . If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact . Coder is a proud Equal Opportunity Employer We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Unit M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world class offerings and support services to their end client customers throughout multiple industry sectors. Job Description Role Mission Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery. Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution. Essential Duties and Responsibilities Including, but not limited to the following: Incentives Operations Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction Ensure end to end accuracy and timeliness of standard and non standard across all divisions of the M3 GR Group. Prepare/approve complex orders per supplier requirements and internal controls; clear on hold items and high value/edge cases with root cause fixes. Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users. Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards. Participant Payment Compliance Own the participant payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards. Partner with Finance on report accuracy, error resolution and local rules; implement gating controls and maintain complete audit trails. Prepare audit ready evidence packs and assist responses to internal/external auditors. Payment Ops Governance & Controls Enforce pre allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high value reviews. Publish a monthly KPI pack (turnaround times, failure/return rates, on hold backlog, stakeholder SLA fulfilment) and drive remediation plans. Perform QA sampling and spot checks; document corrective/preventive actions. Vendor Management Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group Act as day to day owner for incentive/payment vendors. Support RFPs/renewals with requirements, volumes, controls, and performance history. Tooling, UAT & Integrations Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks. Manage UAT, data reconciliation, and go live readiness; sign off on releases and ensure complete system logging (who/what/when). Stakeholder Management & Communication Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints. Improve the panellist payment experience to drive retention: ensure fast, friction free payouts, rapid correction of issues, and proactive respondent communication on status and resolution; use root cause analysis and controls to prevent recurring incentive payment issues. Coordinate respondent communications and escalations; ensure clear, timely updates and consistent templates across divisions. Knowledge, Coaching & Backup Update SOPs, checklists, and quick guides; deliver refresher training to other departments. Coach coordinators on complex cases and quality standards; act as day to day backup to the Incentives manager when needed. Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively. Qualifications Education and Training Required Bachelor's degree or equivalency Minimum Experience Minimum of 3 years managing a staff of 3+ employees 3 5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid) Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation Proven vendor management and professional external communication Demonstrated ownership of complex cases and continuous improvement Knowledge, Skill, Ability Ability to lead a team made up of both junior and senior team members. Self motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, and attention to detail Well developed analytical and creative problem solving skills. The ability to work autonomously and in a team environment to successfully meet goals The candidate must have exceptional written and verbal communication skills. The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. Employee Benefits 25 days annual leave Participation in a company bonus scheme linked to personal and company performance Group Life Cover 4x salary Pension 4%/4% employee/employer contributions Vitality health Staff discount scheme Discounted gym membership
30/05/2026
Full time
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Unit M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world class offerings and support services to their end client customers throughout multiple industry sectors. Job Description Role Mission Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance. Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery. Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution. Essential Duties and Responsibilities Including, but not limited to the following: Incentives Operations Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction Ensure end to end accuracy and timeliness of standard and non standard across all divisions of the M3 GR Group. Prepare/approve complex orders per supplier requirements and internal controls; clear on hold items and high value/edge cases with root cause fixes. Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users. Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards. Participant Payment Compliance Own the participant payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards. Partner with Finance on report accuracy, error resolution and local rules; implement gating controls and maintain complete audit trails. Prepare audit ready evidence packs and assist responses to internal/external auditors. Payment Ops Governance & Controls Enforce pre allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high value reviews. Publish a monthly KPI pack (turnaround times, failure/return rates, on hold backlog, stakeholder SLA fulfilment) and drive remediation plans. Perform QA sampling and spot checks; document corrective/preventive actions. Vendor Management Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group Act as day to day owner for incentive/payment vendors. Support RFPs/renewals with requirements, volumes, controls, and performance history. Tooling, UAT & Integrations Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks. Manage UAT, data reconciliation, and go live readiness; sign off on releases and ensure complete system logging (who/what/when). Stakeholder Management & Communication Collaborate with other departments to lead and drive improvements on incentive design, risk management, and compliance constraints. Improve the panellist payment experience to drive retention: ensure fast, friction free payouts, rapid correction of issues, and proactive respondent communication on status and resolution; use root cause analysis and controls to prevent recurring incentive payment issues. Coordinate respondent communications and escalations; ensure clear, timely updates and consistent templates across divisions. Knowledge, Coaching & Backup Update SOPs, checklists, and quick guides; deliver refresher training to other departments. Coach coordinators on complex cases and quality standards; act as day to day backup to the Incentives manager when needed. Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively. Qualifications Education and Training Required Bachelor's degree or equivalency Minimum Experience Minimum of 3 years managing a staff of 3+ employees 3 5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid) Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation Proven vendor management and professional external communication Demonstrated ownership of complex cases and continuous improvement Knowledge, Skill, Ability Ability to lead a team made up of both junior and senior team members. Self motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, and attention to detail Well developed analytical and creative problem solving skills. The ability to work autonomously and in a team environment to successfully meet goals The candidate must have exceptional written and verbal communication skills. The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software. Employee Benefits 25 days annual leave Participation in a company bonus scheme linked to personal and company performance Group Life Cover 4x salary Pension 4%/4% employee/employer contributions Vitality health Staff discount scheme Discounted gym membership
ABOUT ASEL ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling - which has revolutionised the industry - our business is underpinned by a risk advisory practice that utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity, providing a genuinely collaborative service that customers can trust. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia, with a heritage in security services across the USA and Europe. ROLE OVERVIEW The Security Support Team Manager is a leadership role responsible for the day-to-day management, performance, and operational delivery of the SST across the Scotmid Cooperative estate in Scotland. You will lead a team of mobile Security Support Officers operating across early, mid, and late shifts, ensuring consistent service delivery, strong client relationships, and a safe and compliant working environment. This is a hands on management role requiring both strategic oversight and operational involvement. You will be the primary point of escalation for your team, the go to contact for client queries, and a key link between field operations and internal stakeholders. Flexibility beyond core Monday to Friday hours is expected to support rota management, shift cover, and operational continuity. WORKING HOURS & SHIFT FLEXIBILITY Core hours for this role are Monday to Friday, 0700 to 1500, based at Hillwood House, Newbridge. However, the nature of the SST operation means flexibility is an essential part of the role. The manager will be expected to adapt their hours to support rota gaps, provide on call assistance during evenings or weekends, and attend operational deployments or client meetings outside of core hours where required. The SST operates across the contracted shift patterns which the manager will be responsible for staffing and overseeing: MAIN RESPONSIBILITIES Team Leadership & People Management Lead, support, and motivate Security Support Officers across all shifts to ensure consistent high performance Deliver regular 1:1 performance reviews, coaching sessions, and development feedback Manage rota planning, ensuring adequate staffing levels, shift coverage, and fair distribution of working hours Process holiday requests and sickness notifications, and support planned preventative maintenance (PPM) with appropriate cover arrangements Provide on call support to assist team members with urgent operational issues outside of core hours Issue ongoing team communications including operational updates, performance expectations, and incident notifications Lead recruitment activity including interviews, onboarding, and initial training for new team members Operational Oversight & Service Delivery Manage guarding requests and ensure all deployments meet contractual and operational requirements Coordinate police patrols, external partner responses, and joint security initiatives across the estate Monitor and action alarm logs, escalating issues and ensuring timely resolutions Oversee PPM support and ensure continuity of service during planned and unplanned absences Provide hands on operational support to field teams, including shift cover when operationally necessary Maintain and oversee the upkeep of pool vehicles, ensuring they are roadworthy, clean, and fit for purpose Systems, Technology & Data Management Administer and maintain Paxton, People Safe, Timegate, and Power BI systems Assist with People Safe device setup, user onboarding, and tracking configuration Support stores with Body Worn Camera issues, troubleshooting, and operational guidance Manage CCTV tasks including adding and removing cameras, and providing CCTV training to relevant staff Maintain operational competence in Hik Central Client, including user administration and day to day use of the platform Review and analyse alarm, incident, and performance data, producing clear reports for internal stakeholders and clients Client Relationship & Internal Collaboration Respond to client requests professionally and promptly, with a focus on solution delivery and relationship management Liaise with internal departments to ensure efficient handling of security issues, risks, and escalations Conduct risk assessments and security audits across the estate, documenting findings and following up on remedial actions Maintain and update the asset register, ensuring all equipment and resources are accurately recorded Attend Teams calls with Police (CAP, DYNOS, and similar forums), maintaining strong external partnerships Represent ASEL in external meetings, promoting best practice and a collaborative approach to security delivery Compliance, Audits & Administration Process and oversee expenses including petty cash management and reconciliation Conduct account reviews ensuring compliance with contractual obligations and internal standards Ensure ongoing compliance with SIA licensing standards, first aid requirements, and UK GDPR obligations Organise and support security campaigns, action days, and estate wide initiatives Produce and validate operational statistics and reports as required by senior management and clients Manage the out of hours inbox, ensuring timely responses and appropriate escalation of urgent matters ESSENTIAL REQUIREMENTS Valid SIA Licence (Door Supervisor or Security Guard) Full UK Manual Driving Licence Proven experience in a security supervisory or management role Strong people management skills with experience of leading shift based teams Demonstrable experience of rota management and workforce planning Confident communicator with the ability to liaise effectively with clients, Police, and internal stakeholders Competent with digital systems and technology platforms - including Microsoft Office and operational management tools Strong written communication skills with experience producing reports and incident documentation Ability to provide a full 5 year checkable work history Right to work documentation must be produced at interview DESIRABLE EXPERIENCE Experience working within a retail or mobile security environment Familiarity with Paxton, Timegate, People Safe, Hik Central, or Power BI platforms Experience conducting risk assessments and security audits Knowledge of CCTV system administration and Body Worn Camera management Experience managing compliance against SIA standards and GDPR requirements Previous involvement in joint Police partnerships or community safety initiatives TRAINING & DEVELOPMENT ASEL supports ongoing professional development at all levels. As SST Manager you will have access to management development resources, mentoring, and advanced qualifications relevant to your role. ASEL also encourages participation in external forums, Police partnership programmes, and industry working groups to develop leadership capability and keep knowledge current. All managers are expected to maintain their SIA licence, first aid certification, and GDPR awareness in line with ASEL compliance standards. You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role. Equality & Diversity ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management. Benefits Perkbox recognition - rewards and discount platform Apprenticeship Employee of the month scheme £50 110% Club of outstanding performers who can receive large prizes and monetary rewards WageStream - a flexible wage application whereby you can pull your wages out sooner than payday EAP - Employee Assistance Programme Progression opportunities within the company Ongoing training
30/05/2026
Full time
ABOUT ASEL ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling - which has revolutionised the industry - our business is underpinned by a risk advisory practice that utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity, providing a genuinely collaborative service that customers can trust. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia, with a heritage in security services across the USA and Europe. ROLE OVERVIEW The Security Support Team Manager is a leadership role responsible for the day-to-day management, performance, and operational delivery of the SST across the Scotmid Cooperative estate in Scotland. You will lead a team of mobile Security Support Officers operating across early, mid, and late shifts, ensuring consistent service delivery, strong client relationships, and a safe and compliant working environment. This is a hands on management role requiring both strategic oversight and operational involvement. You will be the primary point of escalation for your team, the go to contact for client queries, and a key link between field operations and internal stakeholders. Flexibility beyond core Monday to Friday hours is expected to support rota management, shift cover, and operational continuity. WORKING HOURS & SHIFT FLEXIBILITY Core hours for this role are Monday to Friday, 0700 to 1500, based at Hillwood House, Newbridge. However, the nature of the SST operation means flexibility is an essential part of the role. The manager will be expected to adapt their hours to support rota gaps, provide on call assistance during evenings or weekends, and attend operational deployments or client meetings outside of core hours where required. The SST operates across the contracted shift patterns which the manager will be responsible for staffing and overseeing: MAIN RESPONSIBILITIES Team Leadership & People Management Lead, support, and motivate Security Support Officers across all shifts to ensure consistent high performance Deliver regular 1:1 performance reviews, coaching sessions, and development feedback Manage rota planning, ensuring adequate staffing levels, shift coverage, and fair distribution of working hours Process holiday requests and sickness notifications, and support planned preventative maintenance (PPM) with appropriate cover arrangements Provide on call support to assist team members with urgent operational issues outside of core hours Issue ongoing team communications including operational updates, performance expectations, and incident notifications Lead recruitment activity including interviews, onboarding, and initial training for new team members Operational Oversight & Service Delivery Manage guarding requests and ensure all deployments meet contractual and operational requirements Coordinate police patrols, external partner responses, and joint security initiatives across the estate Monitor and action alarm logs, escalating issues and ensuring timely resolutions Oversee PPM support and ensure continuity of service during planned and unplanned absences Provide hands on operational support to field teams, including shift cover when operationally necessary Maintain and oversee the upkeep of pool vehicles, ensuring they are roadworthy, clean, and fit for purpose Systems, Technology & Data Management Administer and maintain Paxton, People Safe, Timegate, and Power BI systems Assist with People Safe device setup, user onboarding, and tracking configuration Support stores with Body Worn Camera issues, troubleshooting, and operational guidance Manage CCTV tasks including adding and removing cameras, and providing CCTV training to relevant staff Maintain operational competence in Hik Central Client, including user administration and day to day use of the platform Review and analyse alarm, incident, and performance data, producing clear reports for internal stakeholders and clients Client Relationship & Internal Collaboration Respond to client requests professionally and promptly, with a focus on solution delivery and relationship management Liaise with internal departments to ensure efficient handling of security issues, risks, and escalations Conduct risk assessments and security audits across the estate, documenting findings and following up on remedial actions Maintain and update the asset register, ensuring all equipment and resources are accurately recorded Attend Teams calls with Police (CAP, DYNOS, and similar forums), maintaining strong external partnerships Represent ASEL in external meetings, promoting best practice and a collaborative approach to security delivery Compliance, Audits & Administration Process and oversee expenses including petty cash management and reconciliation Conduct account reviews ensuring compliance with contractual obligations and internal standards Ensure ongoing compliance with SIA licensing standards, first aid requirements, and UK GDPR obligations Organise and support security campaigns, action days, and estate wide initiatives Produce and validate operational statistics and reports as required by senior management and clients Manage the out of hours inbox, ensuring timely responses and appropriate escalation of urgent matters ESSENTIAL REQUIREMENTS Valid SIA Licence (Door Supervisor or Security Guard) Full UK Manual Driving Licence Proven experience in a security supervisory or management role Strong people management skills with experience of leading shift based teams Demonstrable experience of rota management and workforce planning Confident communicator with the ability to liaise effectively with clients, Police, and internal stakeholders Competent with digital systems and technology platforms - including Microsoft Office and operational management tools Strong written communication skills with experience producing reports and incident documentation Ability to provide a full 5 year checkable work history Right to work documentation must be produced at interview DESIRABLE EXPERIENCE Experience working within a retail or mobile security environment Familiarity with Paxton, Timegate, People Safe, Hik Central, or Power BI platforms Experience conducting risk assessments and security audits Knowledge of CCTV system administration and Body Worn Camera management Experience managing compliance against SIA standards and GDPR requirements Previous involvement in joint Police partnerships or community safety initiatives TRAINING & DEVELOPMENT ASEL supports ongoing professional development at all levels. As SST Manager you will have access to management development resources, mentoring, and advanced qualifications relevant to your role. ASEL also encourages participation in external forums, Police partnership programmes, and industry working groups to develop leadership capability and keep knowledge current. All managers are expected to maintain their SIA licence, first aid certification, and GDPR awareness in line with ASEL compliance standards. You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role. Equality & Diversity ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management. Benefits Perkbox recognition - rewards and discount platform Apprenticeship Employee of the month scheme £50 110% Club of outstanding performers who can receive large prizes and monetary rewards WageStream - a flexible wage application whereby you can pull your wages out sooner than payday EAP - Employee Assistance Programme Progression opportunities within the company Ongoing training
National Energy System Operator Limited
Wokingham, Berkshire
Delivery ManagerApplylocations: Wokingham, RG41 5BNtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR100198 About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. About the Role The Delivery Manager for OBP is a critical leadership role within the Balancing Transformation Programme, working in close partnership with the Engineering Manager to ensure predictable, high-quality delivery of complex, multivendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission-critical energy system operations.Success in this role requires strong planning discipline, commercial acumen, operational awareness, and the ability to influence across engineering, product, vendor, and business teams. quality delivery of complex, multi vendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission critical energy system operations.This role can be based out of Wokingham, and we continue to offer Hybrid-working across office & home. Key Responsibilities 1. Delivery Planning & Governance Own and maintain end-to-end delivery plans, ensuring realistic, aligned, and transparent milestones and resource requir Key Responsibilities ements. to end delivery plans, ensuring realistic, aligned, and transparent milestones and resource requirements. Manage RAID (Risks, Assumptions, Issues, Dependencies) with discipline, ensuring early warning of delivery risks and clear mitigation actions. Build strong relationships with business teams, product leads, platform teams, and vendor partners to ensure delivery alignment. Use NESO business and product knowledge to challenge priorities, scope, and sequencing when needed. Provide structured and proactive delivery reporting to senior stakeholders. 2. Project & Commercial Management Manage budgets, cost tracking, forecasting, and financial governance across the product lifecycle. Lead investment governance, including sanction approvals, business case updates, steering committees, and project closure processes. Drive vendor and commercial management activities including RFPs for resourcing, delivery partners, or product procurement. Oversee contract performance, scope control, and commercial risk management with clear escalation and recommendations. 3. Operations & Readiness Management Ensure CNI (Critical National Infrastructure) operational readiness in partnership with SRE and operational support teams. Embed operational considerations early in delivery to support mature DevOps practices and minimise operational risk. Work closely with business teams on communication, change impact, incident preparedness, and release readiness. Support continuous improvement in operational handovers, service acceptance, and incident response mechanisms. About You Essential Skills Strong delivery leadership experience in multi team, multi vendor technology environments. Excellent understanding of an organisation's business, operational objectives, and stakeholder landscape, with the ability to challenge engineering, product, or commercial decisions using this insight. Proven delivery governance capability: RAID management, milestone planning, reporting, roadmap alignment, dependency oversight. Strong project and programme management skills including cost management, budget forecasting, and investment governance. Experience leading commercial activities: RFPs, vendor negotiations, contract management, supplier performance tracking. Ability to build strong relationships across business teams and act as a trusted partner in shaping delivery outcomes. Skilled in working through ambiguity, structuring complex challenges, and driving clarity across technical and non technical teams. Excellent communication and influencing skills across all levels of the organisation. Demonstrated leadership behaviours including ownership, accountability, calm decision making, and structured problem solving. making, and structured problem solving. Desirable Skills Experience with CNI operations, SRE practices, DevOps models, or real-time operational systems. time operational systems. Familiarity with energy system operations, Balancing Mechanism, or large scale transformation programmes. Understanding of software engineering delivery models and effective collaboration with engineering leads and architects. Experience enabling product centric delivery and shaping cross-functional ways of working. centric delivery and shaping cross functional ways of working. What You'll Get A competitive salary of £68,000 - £75,000 dependent on experience and capabilityAs well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance More Information This role closes at 23:59, on the date displayed at the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to shoe their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
30/05/2026
Full time
Delivery ManagerApplylocations: Wokingham, RG41 5BNtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR100198 About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. About the Role The Delivery Manager for OBP is a critical leadership role within the Balancing Transformation Programme, working in close partnership with the Engineering Manager to ensure predictable, high-quality delivery of complex, multivendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission-critical energy system operations.Success in this role requires strong planning discipline, commercial acumen, operational awareness, and the ability to influence across engineering, product, vendor, and business teams. quality delivery of complex, multi vendor technology products. This role provides delivery governance, stakeholder alignment, financial oversight, and operational readiness across a product area that supports mission critical energy system operations.This role can be based out of Wokingham, and we continue to offer Hybrid-working across office & home. Key Responsibilities 1. Delivery Planning & Governance Own and maintain end-to-end delivery plans, ensuring realistic, aligned, and transparent milestones and resource requir Key Responsibilities ements. to end delivery plans, ensuring realistic, aligned, and transparent milestones and resource requirements. Manage RAID (Risks, Assumptions, Issues, Dependencies) with discipline, ensuring early warning of delivery risks and clear mitigation actions. Build strong relationships with business teams, product leads, platform teams, and vendor partners to ensure delivery alignment. Use NESO business and product knowledge to challenge priorities, scope, and sequencing when needed. Provide structured and proactive delivery reporting to senior stakeholders. 2. Project & Commercial Management Manage budgets, cost tracking, forecasting, and financial governance across the product lifecycle. Lead investment governance, including sanction approvals, business case updates, steering committees, and project closure processes. Drive vendor and commercial management activities including RFPs for resourcing, delivery partners, or product procurement. Oversee contract performance, scope control, and commercial risk management with clear escalation and recommendations. 3. Operations & Readiness Management Ensure CNI (Critical National Infrastructure) operational readiness in partnership with SRE and operational support teams. Embed operational considerations early in delivery to support mature DevOps practices and minimise operational risk. Work closely with business teams on communication, change impact, incident preparedness, and release readiness. Support continuous improvement in operational handovers, service acceptance, and incident response mechanisms. About You Essential Skills Strong delivery leadership experience in multi team, multi vendor technology environments. Excellent understanding of an organisation's business, operational objectives, and stakeholder landscape, with the ability to challenge engineering, product, or commercial decisions using this insight. Proven delivery governance capability: RAID management, milestone planning, reporting, roadmap alignment, dependency oversight. Strong project and programme management skills including cost management, budget forecasting, and investment governance. Experience leading commercial activities: RFPs, vendor negotiations, contract management, supplier performance tracking. Ability to build strong relationships across business teams and act as a trusted partner in shaping delivery outcomes. Skilled in working through ambiguity, structuring complex challenges, and driving clarity across technical and non technical teams. Excellent communication and influencing skills across all levels of the organisation. Demonstrated leadership behaviours including ownership, accountability, calm decision making, and structured problem solving. making, and structured problem solving. Desirable Skills Experience with CNI operations, SRE practices, DevOps models, or real-time operational systems. time operational systems. Familiarity with energy system operations, Balancing Mechanism, or large scale transformation programmes. Understanding of software engineering delivery models and effective collaboration with engineering leads and architects. Experience enabling product centric delivery and shaping cross-functional ways of working. centric delivery and shaping cross functional ways of working. What You'll Get A competitive salary of £68,000 - £75,000 dependent on experience and capabilityAs well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance More Information This role closes at 23:59, on the date displayed at the top of this advert, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to shoe their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
The Opportunity As Global Head of Benefits, you will be the firm's strategic driver and thought leader for all aspects of benefits. You'll combine deep technical expertise with strong market awareness and future focused thinking to ensure Freshfields remains ahead of the curve in global benefits innovation. This role is both strategic and hands on: you will define and enhance our global benefits proposition while overseeing the operational delivery of programmes worldwide. You will lead a team and collaborate with a wider benefits network, including US based specialists. Your leadership will influence employee experience, global policy, risk management, financial governance, and the way benefits reinforce our identity as an employer of choice. Key Responsibilities Global Benefits Strategy & Innovation Develop and deliver a global benefits strategy aligned to market intelligence, emerging trends, and the expectations of a diverse, modern workforce. Continuously scan global developments-regulatory, technological, societal-to evolve the firm's offerings and maintain a competitive edge. Team Leadership Lead, coach, and inspire two direct reports, creating a culture of innovation, inclusion, and continuous learning. Coordinate globally with US based specialists, ensuring a unified approach across all regions. Programme Governance & Delivery Oversee benefits administration end to end, ensuring effective processes, strong controls, and operational resilience, including full utilisation of our benefits technology platform (Benifex). Act as a senior escalation point for complex global benefits queries, partnering with providers, brokers, and internal stakeholders to ensure swift resolution. Employee Experience & Communications Partner with our People Brand team to create compelling benefits communications, campaigns, and annual benefits fairs that strengthen engagement and understanding. Work with our Culture team to ensure employee listening, personalisation, and continuous feedback inform benefits design. Annual Enrolment, Data & Compliance Lead annual enrolment cycles and global insurance renewals, overseeing census data accuracy, UAT, and compliance with GDPR and regional privacy laws. Safeguard operational governance across all markets. Vendor & Financial Management Manage broker and provider relationships globally, ensuring value for money, robust accountability, and seamless service delivery. Oversee reconciliation, financial accuracy, and adherence to budget. Drive RFP processes and market reviews. Reporting & Analytics Use analytics and insight to monitor utilisation, measure impact, identify demographic trends, and demonstrate ROI through engaging dashboards and reporting. Project & Change Leadership Sponsor and lead benefits projects including new programme rollouts, policy changes, and global alignment initiatives, working closely with US and global teams. About You Significant experience managing global or multi regional benefits within a corporate or law firm environment. Proven ability to translate trends, employee feedback, and data insights into high impact programmes. Strong leadership experience, with a track record of developing and empowering teams. Excellent stakeholder and vendor management skills across geographies. Strong analytical capability, including experience with AI/LLM tools and advanced proficiency in PowerPoint and Excel. Confident use of benefits technology platforms, with experience in Workday and Benifex. Deep understanding of governance, compliance (including GDPR), and operational best practice. A mindset geared toward continuous improvement, innovation, and enhancing employee experience at every stage. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
30/05/2026
Full time
The Opportunity As Global Head of Benefits, you will be the firm's strategic driver and thought leader for all aspects of benefits. You'll combine deep technical expertise with strong market awareness and future focused thinking to ensure Freshfields remains ahead of the curve in global benefits innovation. This role is both strategic and hands on: you will define and enhance our global benefits proposition while overseeing the operational delivery of programmes worldwide. You will lead a team and collaborate with a wider benefits network, including US based specialists. Your leadership will influence employee experience, global policy, risk management, financial governance, and the way benefits reinforce our identity as an employer of choice. Key Responsibilities Global Benefits Strategy & Innovation Develop and deliver a global benefits strategy aligned to market intelligence, emerging trends, and the expectations of a diverse, modern workforce. Continuously scan global developments-regulatory, technological, societal-to evolve the firm's offerings and maintain a competitive edge. Team Leadership Lead, coach, and inspire two direct reports, creating a culture of innovation, inclusion, and continuous learning. Coordinate globally with US based specialists, ensuring a unified approach across all regions. Programme Governance & Delivery Oversee benefits administration end to end, ensuring effective processes, strong controls, and operational resilience, including full utilisation of our benefits technology platform (Benifex). Act as a senior escalation point for complex global benefits queries, partnering with providers, brokers, and internal stakeholders to ensure swift resolution. Employee Experience & Communications Partner with our People Brand team to create compelling benefits communications, campaigns, and annual benefits fairs that strengthen engagement and understanding. Work with our Culture team to ensure employee listening, personalisation, and continuous feedback inform benefits design. Annual Enrolment, Data & Compliance Lead annual enrolment cycles and global insurance renewals, overseeing census data accuracy, UAT, and compliance with GDPR and regional privacy laws. Safeguard operational governance across all markets. Vendor & Financial Management Manage broker and provider relationships globally, ensuring value for money, robust accountability, and seamless service delivery. Oversee reconciliation, financial accuracy, and adherence to budget. Drive RFP processes and market reviews. Reporting & Analytics Use analytics and insight to monitor utilisation, measure impact, identify demographic trends, and demonstrate ROI through engaging dashboards and reporting. Project & Change Leadership Sponsor and lead benefits projects including new programme rollouts, policy changes, and global alignment initiatives, working closely with US and global teams. About You Significant experience managing global or multi regional benefits within a corporate or law firm environment. Proven ability to translate trends, employee feedback, and data insights into high impact programmes. Strong leadership experience, with a track record of developing and empowering teams. Excellent stakeholder and vendor management skills across geographies. Strong analytical capability, including experience with AI/LLM tools and advanced proficiency in PowerPoint and Excel. Confident use of benefits technology platforms, with experience in Workday and Benifex. Deep understanding of governance, compliance (including GDPR), and operational best practice. A mindset geared toward continuous improvement, innovation, and enhancing employee experience at every stage. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations, providing a threat detection and response capability for digital services before, during and after cyber-attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level. Key Responsibilities As a member of the NMC Protective Monitoring Team you will respond to immediate security threats on NMC Monitored networks that may impact our client network. The NMC Protective Monitoring team's goal is to detect, analyse, investigate, and respond to cyber security alerts using a combination of cutting edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage of alerts - evaluation & detection Confirmation of false positive Incident data gathering and feedback on any gaps and issues in respect to Platform Content or tuning opportunities Reflection of incident severity based on analysis Escalation of potential incidents to customer or Senior Cyber Detect Analyst/CIMT Team as appropriate Trend Analysis of force-by-force events for presentation into forces at regular intervals Continuous input into the value and optimisation of content Regular Performance conversations with line manager A proactive approach to personal development and coaching conversations to challenge and develop yourself and others. Monitoring and triage of alerts across NMC Technologies. Accountable for the initial assessment of alerts via analysis of all data at your disposal in the alert's context. Following guidance documentation where applicable in a timely manner. Responsible for engaging relevant stakeholders, e.g. The customer, Senior Cyber Detect Analyst or CIMT (Cyber Incident Management Team) following completion of alert assessments. Responsible for ensuring initial engagement direct with national police forces where relevant Must be in tune with situational awareness across national police forces, e.g., Change, Problem, Incident, Network Architecture, Critical Asset lists. Comprehensive understanding of all NMC services and their interoperability What you need to succeed in the role Ability to acquire SC and NPPV3 level clearances Experience working in a fast paced operational environment Experience working within a team Experience working in a customer facing environment Knowledge of various security methodologies and processes Knowledge of commonly deployed Cyber Security tools and products Knowledge of common Internet protocols and applications Knowledge and hands on experience of IP networks and their key components A genuine enthusiasm and drive to work within Cyber Security Motivated and ambitious to work on your own initiative without needing direction Strong attention to detail Ability to multi task, prioritise, and manage time effectively Excellent interpersonal skills and professional demeanour Excellent verbal and written communication skills Proficient in Microsoft Office Applications Proficient in the use of SIEM (Security Incident and Event Management) technology, in terms of handling alerts, analysis of the data within the alert and rationale on whether escalation or closure is required. Ability to convey technical speak into plain English to contextualise the alert with recommendations if applicable Ability to engage with all elements of the NMC proactively and professionally Why Join us? Balance is important and we want you to take time off to recharge - we offer 28 days' annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday purchase also available. We care about your well being - we have an EAP that offers not just welfare benefits but also retail discounts. Plan for the future - we offer an excellent pension scheme and life assurance cover. Put your mind at rest regarding your health - offering remote GP, mental health and physiotherapy appointments via video consultation. Family - enhanced maternity and paternity pay along with a flexible return to work. Community - one paid day off per year for volunteering. We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Working Arrangements At the NMC, you will benefit from hybrid working, getting the advantages of both face to face team engagement and home working. NMC employees have the opportunity to work in our new modern office environment for in person collaboration, however you will also get the opportunity to work from home 2 days a week. All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.
30/05/2026
Full time
Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations, providing a threat detection and response capability for digital services before, during and after cyber-attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level. Key Responsibilities As a member of the NMC Protective Monitoring Team you will respond to immediate security threats on NMC Monitored networks that may impact our client network. The NMC Protective Monitoring team's goal is to detect, analyse, investigate, and respond to cyber security alerts using a combination of cutting edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage of alerts - evaluation & detection Confirmation of false positive Incident data gathering and feedback on any gaps and issues in respect to Platform Content or tuning opportunities Reflection of incident severity based on analysis Escalation of potential incidents to customer or Senior Cyber Detect Analyst/CIMT Team as appropriate Trend Analysis of force-by-force events for presentation into forces at regular intervals Continuous input into the value and optimisation of content Regular Performance conversations with line manager A proactive approach to personal development and coaching conversations to challenge and develop yourself and others. Monitoring and triage of alerts across NMC Technologies. Accountable for the initial assessment of alerts via analysis of all data at your disposal in the alert's context. Following guidance documentation where applicable in a timely manner. Responsible for engaging relevant stakeholders, e.g. The customer, Senior Cyber Detect Analyst or CIMT (Cyber Incident Management Team) following completion of alert assessments. Responsible for ensuring initial engagement direct with national police forces where relevant Must be in tune with situational awareness across national police forces, e.g., Change, Problem, Incident, Network Architecture, Critical Asset lists. Comprehensive understanding of all NMC services and their interoperability What you need to succeed in the role Ability to acquire SC and NPPV3 level clearances Experience working in a fast paced operational environment Experience working within a team Experience working in a customer facing environment Knowledge of various security methodologies and processes Knowledge of commonly deployed Cyber Security tools and products Knowledge of common Internet protocols and applications Knowledge and hands on experience of IP networks and their key components A genuine enthusiasm and drive to work within Cyber Security Motivated and ambitious to work on your own initiative without needing direction Strong attention to detail Ability to multi task, prioritise, and manage time effectively Excellent interpersonal skills and professional demeanour Excellent verbal and written communication skills Proficient in Microsoft Office Applications Proficient in the use of SIEM (Security Incident and Event Management) technology, in terms of handling alerts, analysis of the data within the alert and rationale on whether escalation or closure is required. Ability to convey technical speak into plain English to contextualise the alert with recommendations if applicable Ability to engage with all elements of the NMC proactively and professionally Why Join us? Balance is important and we want you to take time off to recharge - we offer 28 days' annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday purchase also available. We care about your well being - we have an EAP that offers not just welfare benefits but also retail discounts. Plan for the future - we offer an excellent pension scheme and life assurance cover. Put your mind at rest regarding your health - offering remote GP, mental health and physiotherapy appointments via video consultation. Family - enhanced maternity and paternity pay along with a flexible return to work. Community - one paid day off per year for volunteering. We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Working Arrangements At the NMC, you will benefit from hybrid working, getting the advantages of both face to face team engagement and home working. NMC employees have the opportunity to work in our new modern office environment for in person collaboration, however you will also get the opportunity to work from home 2 days a week. All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.
Salary: £92,100 to £103,700 with an average of between £15,000 and £20,000 in profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - We were recently voted number 1 company to work for in the UK at the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects. We focus on creating a great culture and working environment and we are looking for people who share our core beliefs about what makes a great place to work: That if a job is worth doing, it's worth doing properly. That work should be fulfilling but can also be fun. That kindness matters and should be extended to employees and clients alike. That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules. When you work with Softwire, you're not only becoming part of a team with in-depth technical skills and delivery expertise - you'll be working in a high-trust environment alongside skilled, kind, fun people who are passionate about creating amazing services and experiences that solve real problems. In brief We're looking for people who have a track record of successfully delivering bespoke software development projects in an agency setting; people who can own all aspects of that delivery: commercial,team, project vision, project delivery, and client management. We are looking for team-players who are experienced people managers, and whohave strong clientempathy and client management skills. We also valueexposure to pre-sales, and provide opportunities to make use of, or grow, pre-sales and account experience. In return, we can offer interesting projects with brilliant clients, high levels of autonomy and ownership, and strong - and stretching - management support. You'll have the opportunity to try new things - whether they be skills you're developing, or new initiatives that improve our processes or company culture. And you'll receive a competitive package and profit share whilst you do so. The role We are looking for an experienced delivery principal with a strong track record of delivering complex software programmes for public sector clients, gained within a consultancy or agency environment. You will bring hands-on experience across discovery, alpha and beta, with a solid understanding of government service standards and user-centred design. As a delivery principal, you will lead a portfolio of projects and engagements and be accountable for the commercial performance, delivery outcomes, and team success across your work. You'll be comfortable balancing commercial and delivery pressures, able to lead multidisciplinary teams, manage senior stakeholders, and translate technical complexity into clear, confident decisions that deliver lasting public value. Delivery principals report to (and work closely with) delivery directors, who are responsible for overall portfolio performance and client account management. Delivery principals are part of Softwire's senior management team, working together to support the exec board in shaping the company's operation and strengthening its relationship with employees and clients. The key responsibilities of the role are: Deliveringhigh value services to our clients As a Delivery Principal, you are accountable for the success of projects. You'll lead delivery - either directly, or more often through managing delivery, technical and design leads. You'll be responsible for ensuring client satisfaction, while also meeting Softwire's commercial goals, and ensuring a happy team. To do so, you'll be empowered to guide clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team. You'll inspire trust with senior stakeholders, acting as the most senior line of project escalation for any issues, and have broad discretion on how to solve them. You may do this on a programme of work spanning thousands of days of effort, or on a portfolio of smaller projects with independent delivery leads. In each case, the majority of your time will be value-adding, and chargeable to the projects. Accelerating the careers of others Delivery Principals are highly experienced people managers. They bring experience in forming and leading multi-disciplinary teams. They bring out the best in the people they're responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects. You are expected to take responsibility for the "performance contract" of multiple employees - setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery. You will also help your Delivery Leads mentor and manage more junior colleagues of their own. You may also choose to be involved in providing career mentoring for more junior colleagues, or providing or commissioning knowledge-sharing or other training initiatives. Generating additional business for Softwire As Softwire's most senior delivery staff, Delivery Principals are very capable in front of both existing and prospective clients. You should inspire confidence and impress not only through your expertise, but through seeing the bigger picture. You will look for opportunities to build and expand existing accounts. For example, this will include: Ensuring clients receive - and, crucially, feel that they have received - an excellent service fromSoftwire, so they are motivated to bring repeat business and/or recommend our services to others. Meeting prospective clients, devising project plans and technical approaches, preparing written proposals and in-person pitches. Thinking beyond your immediate remit on a project to understand how Softwire can make it a success and where else we might be able to provide value to a client. It may also include: Taking the lead on key sales bids, understanding clients' problems and shaping our response to them Attracting business to Softwire through your personal reputation in the industry -e.g.thought leadership, speaking at conferences, and personal networks. Youbring extensive experience of successfully delivering large software development projects within the public sector directly or via agency experience and a broad skillset that lets you understand and spot risks, and address issues in whatever areas a projectdemands. You have prior agency experience and are familiar with reconciling commercial and quality drivers in a client-focused environment. You have excellent client management and relationship building skills. You are used to getting things done to external timetables and can balance competing demands to progress both the strategic and the tactical. You possess strong expertise in the public sector, particularly in the discovery, alpha and beta phases. You have comprehensive knowledge of government service standards and the user-centered design and you experience in supporting others through these processes. You appreciate working autonomously within a supportive environment. You are collaborative and want to create something enduring while having fun doing so. You are familiar with how software is created. You don't need to be able to write it yourself, but you can have informed conversations with technical team members and understand the technical context and repercussions of project or scope decisions. Ideally, you can also help explain these concepts to less-technical clients in a way that keeps them empowered. Experience and qualifications A demonstrable track record of successfully delivering challenging projects / programmes. Experience working in a delivery leadership role within an agency, consultancyenvironment or direct government department Experience managing teams, with accountability for the work of 10+ onshore staff Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends. An interest in technology and how things are created Communication and consultancy skills Lead meetings with senior (e.g.C-level) external stakeholders. Understand and give context to complex situations, drawing out the key points and driving shared clarity Identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them Communicate and present, creating strong narratives to inform and empower the audience in support of decision making Develop strong working relationships with both client stakeholders and Softwire staff. Delivery skills Drive the kick-off of a project, helping clients clarify their requirements, uncovering their underlying needs, desires, and constraints, and leading them to appropriate solutions Design an appropriate programme of work to meet those needs within the constraints of timeline, team and budget Directly manage Delivery and Technical Leads, ensuring effective workflows . click apply for full job details
30/05/2026
Full time
Salary: £92,100 to £103,700 with an average of between £15,000 and £20,000 in profit share Softwire is one of the UK's leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - We were recently voted number 1 company to work for in the UK at the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects. We focus on creating a great culture and working environment and we are looking for people who share our core beliefs about what makes a great place to work: That if a job is worth doing, it's worth doing properly. That work should be fulfilling but can also be fun. That kindness matters and should be extended to employees and clients alike. That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules. When you work with Softwire, you're not only becoming part of a team with in-depth technical skills and delivery expertise - you'll be working in a high-trust environment alongside skilled, kind, fun people who are passionate about creating amazing services and experiences that solve real problems. In brief We're looking for people who have a track record of successfully delivering bespoke software development projects in an agency setting; people who can own all aspects of that delivery: commercial,team, project vision, project delivery, and client management. We are looking for team-players who are experienced people managers, and whohave strong clientempathy and client management skills. We also valueexposure to pre-sales, and provide opportunities to make use of, or grow, pre-sales and account experience. In return, we can offer interesting projects with brilliant clients, high levels of autonomy and ownership, and strong - and stretching - management support. You'll have the opportunity to try new things - whether they be skills you're developing, or new initiatives that improve our processes or company culture. And you'll receive a competitive package and profit share whilst you do so. The role We are looking for an experienced delivery principal with a strong track record of delivering complex software programmes for public sector clients, gained within a consultancy or agency environment. You will bring hands-on experience across discovery, alpha and beta, with a solid understanding of government service standards and user-centred design. As a delivery principal, you will lead a portfolio of projects and engagements and be accountable for the commercial performance, delivery outcomes, and team success across your work. You'll be comfortable balancing commercial and delivery pressures, able to lead multidisciplinary teams, manage senior stakeholders, and translate technical complexity into clear, confident decisions that deliver lasting public value. Delivery principals report to (and work closely with) delivery directors, who are responsible for overall portfolio performance and client account management. Delivery principals are part of Softwire's senior management team, working together to support the exec board in shaping the company's operation and strengthening its relationship with employees and clients. The key responsibilities of the role are: Deliveringhigh value services to our clients As a Delivery Principal, you are accountable for the success of projects. You'll lead delivery - either directly, or more often through managing delivery, technical and design leads. You'll be responsible for ensuring client satisfaction, while also meeting Softwire's commercial goals, and ensuring a happy team. To do so, you'll be empowered to guide clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team. You'll inspire trust with senior stakeholders, acting as the most senior line of project escalation for any issues, and have broad discretion on how to solve them. You may do this on a programme of work spanning thousands of days of effort, or on a portfolio of smaller projects with independent delivery leads. In each case, the majority of your time will be value-adding, and chargeable to the projects. Accelerating the careers of others Delivery Principals are highly experienced people managers. They bring experience in forming and leading multi-disciplinary teams. They bring out the best in the people they're responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects. You are expected to take responsibility for the "performance contract" of multiple employees - setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery. You will also help your Delivery Leads mentor and manage more junior colleagues of their own. You may also choose to be involved in providing career mentoring for more junior colleagues, or providing or commissioning knowledge-sharing or other training initiatives. Generating additional business for Softwire As Softwire's most senior delivery staff, Delivery Principals are very capable in front of both existing and prospective clients. You should inspire confidence and impress not only through your expertise, but through seeing the bigger picture. You will look for opportunities to build and expand existing accounts. For example, this will include: Ensuring clients receive - and, crucially, feel that they have received - an excellent service fromSoftwire, so they are motivated to bring repeat business and/or recommend our services to others. Meeting prospective clients, devising project plans and technical approaches, preparing written proposals and in-person pitches. Thinking beyond your immediate remit on a project to understand how Softwire can make it a success and where else we might be able to provide value to a client. It may also include: Taking the lead on key sales bids, understanding clients' problems and shaping our response to them Attracting business to Softwire through your personal reputation in the industry -e.g.thought leadership, speaking at conferences, and personal networks. Youbring extensive experience of successfully delivering large software development projects within the public sector directly or via agency experience and a broad skillset that lets you understand and spot risks, and address issues in whatever areas a projectdemands. You have prior agency experience and are familiar with reconciling commercial and quality drivers in a client-focused environment. You have excellent client management and relationship building skills. You are used to getting things done to external timetables and can balance competing demands to progress both the strategic and the tactical. You possess strong expertise in the public sector, particularly in the discovery, alpha and beta phases. You have comprehensive knowledge of government service standards and the user-centered design and you experience in supporting others through these processes. You appreciate working autonomously within a supportive environment. You are collaborative and want to create something enduring while having fun doing so. You are familiar with how software is created. You don't need to be able to write it yourself, but you can have informed conversations with technical team members and understand the technical context and repercussions of project or scope decisions. Ideally, you can also help explain these concepts to less-technical clients in a way that keeps them empowered. Experience and qualifications A demonstrable track record of successfully delivering challenging projects / programmes. Experience working in a delivery leadership role within an agency, consultancyenvironment or direct government department Experience managing teams, with accountability for the work of 10+ onshore staff Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends. An interest in technology and how things are created Communication and consultancy skills Lead meetings with senior (e.g.C-level) external stakeholders. Understand and give context to complex situations, drawing out the key points and driving shared clarity Identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them Communicate and present, creating strong narratives to inform and empower the audience in support of decision making Develop strong working relationships with both client stakeholders and Softwire staff. Delivery skills Drive the kick-off of a project, helping clients clarify their requirements, uncovering their underlying needs, desires, and constraints, and leading them to appropriate solutions Design an appropriate programme of work to meet those needs within the constraints of timeline, team and budget Directly manage Delivery and Technical Leads, ensuring effective workflows . click apply for full job details
Job Title: Senior Go-To-Market & Integration Manager 12 month contract, mat leave cover Location: London Reporting To: SVP, Brand Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. Where we need your help As we scale, the need for coordinated, insight driven, globally aligned Go To Market (GTM) planning is more critical than ever. The Senior GTM & Integration Manager plays a pivotal role in elevating how we plan, communicate, and execute brand and product stories across all functions. This is a high impact, newly evolved role designed to strengthen the operational backbone of our GTM process. You will partner across Brand, NPD, Creative, Retail, Growth, and Global Partners to ensure our strategies translate into impeccably managed programs, clear decision making and cohesive cross functional execution. What you'll do Work with the SVP Brand on ownership of GTM plans and facilitation of core GTM sessions Provide operational leadership, administrative support and program management oversight Lead end to end GTM project management including milestone creation, tracking, cross functional governance and risk/issue escalation Own calendarisation and meeting management for all GTM forums, ensuring the right stakeholders are in the room and decisions are captured, communicated and actioned Coordinate integrated planning across all partners - Brand, Growth, Retail, NPD, Merch, CS, Creative, Merchandising, Intl, Trade - ensuring all workstreams are aligned and sequencing is clear Run the annual Integrated Product Planning cycle Establish and execute best practices for structured cross functional workback plans, RACIs and milestone driven delivery paths Cross Functional Program & Project Management Lead special strategic projects requiring disciplined PM oversight as well as additional transformation initiatives requiring structured governance Maintain continuity, clarity and alignment across functions to keep major initiatives progressing efficiently Process, Tools & Operating Model Development Manage GTM processes, templates and tools, including leadership level GTM sub processes that define operating norms, decision making pathways and cross functional accountability Create systems that help teams consistently integrate commercial, brand and customer considerations Communication & Business Integration Work closely with cross functional GTM leads ensuring alignment, handoffs and clarity at all stages of planning Support the SVP Brand in communicating GTM updates, insights and recommended actions to leadership Facilitate the flow of information, risks, opportunities and dependencies across teams What you'll bring Master & Apply Strong capability in complex project or programme management, GTM planning, cross functional governance, operating cadence design, workback planning, RACIs and integrated planning processes Able to build and refine scalable tools, templates and ways of working that improve execution quality across functions Experience in retail, DTC, CPG, fashion or omnichannel GTM preferred Applies Knowledge with Impact Connects programme discipline and GTM expertise to commercial outcomes, ensuring operational decisions support brand storytelling, customer experience and business performance Uses judgement to turn complexity into practical actions that improve clarity, alignment and execution across the business Communicates Effectively Able to translate complex GTM plans, dependencies and decisions into clear, digestible communication for a wide range of audiences Ensures stakeholders are aligned through timely, structured updates and strong meeting and governance discipline Collaborates Proactively Coordinates senior stakeholders by building trusted cross functional partnerships to drive cross functional alignment Creates shared ownership and alignment across interconnected workstreams, particularly during ambiguity or change Drive & Deliver Aligns multiple workstreams into clear plans, timelines, milestones and governance routines that support effective execution Anticipates delivery risks early, manages trade offs and creates structure that enables sustainable pace and clarity Prioritises the work that will have the greatest brand, customer and commercial impact Drives programmes through to completion with pace, accountability and high standards Grow & Adapt Brings calm, structure and momentum in a fast paced, evolving environment where priorities and dependencies can shift Adapts plans pragmatically while maintaining clarity of purpose and confidence across stakeholder groups To be successful at Monica Vinader, it helps if you Are hands on, solutions focused and entrepreneurial Collaborate openly with humility, honesty and humour Embrace learning, teaching and personal growth Stay resilient, adaptable and self motivated in a creative environment Speak up when you don't know - and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Regular travel to our Norfolk / London office may be required. Legal Statement This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
30/05/2026
Full time
Job Title: Senior Go-To-Market & Integration Manager 12 month contract, mat leave cover Location: London Reporting To: SVP, Brand Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. Where we need your help As we scale, the need for coordinated, insight driven, globally aligned Go To Market (GTM) planning is more critical than ever. The Senior GTM & Integration Manager plays a pivotal role in elevating how we plan, communicate, and execute brand and product stories across all functions. This is a high impact, newly evolved role designed to strengthen the operational backbone of our GTM process. You will partner across Brand, NPD, Creative, Retail, Growth, and Global Partners to ensure our strategies translate into impeccably managed programs, clear decision making and cohesive cross functional execution. What you'll do Work with the SVP Brand on ownership of GTM plans and facilitation of core GTM sessions Provide operational leadership, administrative support and program management oversight Lead end to end GTM project management including milestone creation, tracking, cross functional governance and risk/issue escalation Own calendarisation and meeting management for all GTM forums, ensuring the right stakeholders are in the room and decisions are captured, communicated and actioned Coordinate integrated planning across all partners - Brand, Growth, Retail, NPD, Merch, CS, Creative, Merchandising, Intl, Trade - ensuring all workstreams are aligned and sequencing is clear Run the annual Integrated Product Planning cycle Establish and execute best practices for structured cross functional workback plans, RACIs and milestone driven delivery paths Cross Functional Program & Project Management Lead special strategic projects requiring disciplined PM oversight as well as additional transformation initiatives requiring structured governance Maintain continuity, clarity and alignment across functions to keep major initiatives progressing efficiently Process, Tools & Operating Model Development Manage GTM processes, templates and tools, including leadership level GTM sub processes that define operating norms, decision making pathways and cross functional accountability Create systems that help teams consistently integrate commercial, brand and customer considerations Communication & Business Integration Work closely with cross functional GTM leads ensuring alignment, handoffs and clarity at all stages of planning Support the SVP Brand in communicating GTM updates, insights and recommended actions to leadership Facilitate the flow of information, risks, opportunities and dependencies across teams What you'll bring Master & Apply Strong capability in complex project or programme management, GTM planning, cross functional governance, operating cadence design, workback planning, RACIs and integrated planning processes Able to build and refine scalable tools, templates and ways of working that improve execution quality across functions Experience in retail, DTC, CPG, fashion or omnichannel GTM preferred Applies Knowledge with Impact Connects programme discipline and GTM expertise to commercial outcomes, ensuring operational decisions support brand storytelling, customer experience and business performance Uses judgement to turn complexity into practical actions that improve clarity, alignment and execution across the business Communicates Effectively Able to translate complex GTM plans, dependencies and decisions into clear, digestible communication for a wide range of audiences Ensures stakeholders are aligned through timely, structured updates and strong meeting and governance discipline Collaborates Proactively Coordinates senior stakeholders by building trusted cross functional partnerships to drive cross functional alignment Creates shared ownership and alignment across interconnected workstreams, particularly during ambiguity or change Drive & Deliver Aligns multiple workstreams into clear plans, timelines, milestones and governance routines that support effective execution Anticipates delivery risks early, manages trade offs and creates structure that enables sustainable pace and clarity Prioritises the work that will have the greatest brand, customer and commercial impact Drives programmes through to completion with pace, accountability and high standards Grow & Adapt Brings calm, structure and momentum in a fast paced, evolving environment where priorities and dependencies can shift Adapts plans pragmatically while maintaining clarity of purpose and confidence across stakeholder groups To be successful at Monica Vinader, it helps if you Are hands on, solutions focused and entrepreneurial Collaborate openly with humility, honesty and humour Embrace learning, teaching and personal growth Stay resilient, adaptable and self motivated in a creative environment Speak up when you don't know - and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Regular travel to our Norfolk / London office may be required. Legal Statement This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Reporting to the IT Director, you will lead Bestway's cybersecurity function through a modern, 3-Layer Operating Model. Your primary focus is to govern our outsourced Managed Detection & Response (MDR/SOC) partners, own the internal GRC (Governance, Risk, and Compliance) framework, and ensure data protection standards are met. You will act as the strategic link between external security experts and our internal Architecture and Platform Engineering teams to ensure Bestway remains secure, compliant, and AI-ready. Key Responsibilities Act as the primary owner for our outsourced 24/7 SOC/MDR partners. Monitor their performance against SLAs, manage incident escalations, and ensure they are proactively hunting threats across our Azure and Snowflake environments. Own the implementation and operation of data security to discover, classify, and protect sensitive data across the group, supporting our broader AI roadmap. Maintain the Group Information Security Policy, Cyber Risk Register, and Risk Appetite statements. Lead internal and external security audits, ensuring UK GDPR compliance and managing regulatory reporting. Partner with the technology team to ensure that cybersecurity policies are translated into automated "Golden Path" guardrails. Translate complex security alerts into business-relevant risk stories for the IT Director and the Board. Required Skills and Experience (Must-have) Proven experience managing high-performance external Managed Security Service Providers (MSSP) or MDR vendors Deep knowledge of ISO 27001, NIST, and UK GDPR. Experience maintaining a formal Enterprise Risk Register. Familiarity with DSPM (Data Security Posture Management) tools like Cyera or similar data discovery platforms. High-level understanding of Azure/AWS security controls, Identity protocols (OIDC/SAML), and MFA strategies (Entra ID). Experience coordinating response and recovery efforts between external forensic teams and internal IT functions. Ability to tell "risk stories" that align security investment to margin preservation and business continuity. Skilled at holding external partners accountable and driving value from service contracts. Focuses on material risk reduction rather than theoretical compliance. Pension 22 days annual leave plus the option to buy additional days Life Assurance Private Medical Onsite parking Bestway Group is an equal opportunity employer. Senior Cybersecurity Manager Park Royal, Brent, Greater London, United Kingdom
30/05/2026
Full time
Reporting to the IT Director, you will lead Bestway's cybersecurity function through a modern, 3-Layer Operating Model. Your primary focus is to govern our outsourced Managed Detection & Response (MDR/SOC) partners, own the internal GRC (Governance, Risk, and Compliance) framework, and ensure data protection standards are met. You will act as the strategic link between external security experts and our internal Architecture and Platform Engineering teams to ensure Bestway remains secure, compliant, and AI-ready. Key Responsibilities Act as the primary owner for our outsourced 24/7 SOC/MDR partners. Monitor their performance against SLAs, manage incident escalations, and ensure they are proactively hunting threats across our Azure and Snowflake environments. Own the implementation and operation of data security to discover, classify, and protect sensitive data across the group, supporting our broader AI roadmap. Maintain the Group Information Security Policy, Cyber Risk Register, and Risk Appetite statements. Lead internal and external security audits, ensuring UK GDPR compliance and managing regulatory reporting. Partner with the technology team to ensure that cybersecurity policies are translated into automated "Golden Path" guardrails. Translate complex security alerts into business-relevant risk stories for the IT Director and the Board. Required Skills and Experience (Must-have) Proven experience managing high-performance external Managed Security Service Providers (MSSP) or MDR vendors Deep knowledge of ISO 27001, NIST, and UK GDPR. Experience maintaining a formal Enterprise Risk Register. Familiarity with DSPM (Data Security Posture Management) tools like Cyera or similar data discovery platforms. High-level understanding of Azure/AWS security controls, Identity protocols (OIDC/SAML), and MFA strategies (Entra ID). Experience coordinating response and recovery efforts between external forensic teams and internal IT functions. Ability to tell "risk stories" that align security investment to margin preservation and business continuity. Skilled at holding external partners accountable and driving value from service contracts. Focuses on material risk reduction rather than theoretical compliance. Pension 22 days annual leave plus the option to buy additional days Life Assurance Private Medical Onsite parking Bestway Group is an equal opportunity employer. Senior Cybersecurity Manager Park Royal, Brent, Greater London, United Kingdom
Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Key Responsibilities Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling Create documentation for support and operations tasks regarding the above tools Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution Design, schedule and coordinate maintenances Engineer and implement customized security solutions Collaborate with Account Managers and Business Development Consultants to build strong customer relationships Collaborate and share knowledge with other Engineers and Administrators Mentor and train lower level Rackers Other Incidental tasks related to the job, as necessary. Skills & Experience Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5. Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare. At least ONE relevant networking certification e.g. CCNA/P. Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Proven experience in Networking/Network Security. Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines Solves complex problems Works independently, receives minimal guidance May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives Acts as a resource for colleagues with less experience EEO Statement We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
30/05/2026
Full time
Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Key Responsibilities Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling Create documentation for support and operations tasks regarding the above tools Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution Design, schedule and coordinate maintenances Engineer and implement customized security solutions Collaborate with Account Managers and Business Development Consultants to build strong customer relationships Collaborate and share knowledge with other Engineers and Administrators Mentor and train lower level Rackers Other Incidental tasks related to the job, as necessary. Skills & Experience Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5. Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare. At least ONE relevant networking certification e.g. CCNA/P. Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Proven experience in Networking/Network Security. Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines Solves complex problems Works independently, receives minimal guidance May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives Acts as a resource for colleagues with less experience EEO Statement We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As a Senior Onboarding Consultant, you will drive the success of Planday by leading new customers through a comprehensive onboarding and implementation journey tailored to their business size, operational complexity, and technical requirements. You will own more complex and strategic onboarding engagements, bringing a high degree of autonomy, strong implementation discipline, and a consultative mindset to every customer interaction. You will combine deep product expertise with strong technical aptitude to help customers design scalable ways of working, manage change effectively, and realise value quickly. You will play a key role in helping customers successfully implement Planday within their business, especially where workflows, stakeholder groups, system configuration, and integration requirements are more advanced. Your ability to lead technically credible conversations, guide customers through implementation decisions, and proactively manage risks will be critical to achieving strong adoption, smooth go-lives, and long-term customer success. What you'll do Lead end-to-end onboarding and implementation for customers of all sizes, with ownership of more strategic, technically complex, and higher-value customer engagements Act as the primary implementation lead for customers with more advanced operational or technical requirements, including complex workflows, multi-site setups, and tailored rollout plans Run high-quality discovery to understand customer goals, business processes, operational challenges, and implementation risks, and translate these into a clear onboarding plan Guide customers through solution design and configuration decisions, ensuring Planday is implemented in a way that aligns with their business needs and supports long-term success Lead implementation conversations with a broad range of stakeholders, including operational, commercial, technical, and executive contacts Deliver a high-quality onboarding experience through a consultative, structured, and customer-centric approach Proactively identify delivery risks, technical blockers, and adoption challenges, and drive them through to resolution Support customers through change management and go-live planning to ensure successful launches and strong early adoption Partner cross-functionally with Sales, Support, Product, and other internal teams to deliver a seamless customer experience and smooth handover across the customer lifecycle Maintain strong implementation governance, accurate CRM records, and disciplined use of internal processes, systems, and onboarding best practices Use data, customer insight, and frontline experience to identify opportunities to improve onboarding playbooks, implementation processes, and customer outcomes Act as a senior member of the team by sharing knowledge, raising the bar on execution, and contributing to continuous improvement across onboarding What you'll bring with you Proven experience in onboarding, implementation, customer success, or a similar customer-facing SaaS role, with experience owning more complex customer engagements Strong SaaS implementation experience, with the ability to lead customers through structured rollout and change processes from kickoff to go-live Strong technical aptitude and confidence discussing system configuration, implementation requirements, workflow design, and integration-related considerations with customers Experience managing multiple stakeholders across operational, technical, and leadership audiences Ability to run excellent discovery, uncover customer needs, and translate them into practical implementation plans and business outcomes Strong communication skills, both written and verbal, with the ability to simplify complex topics and build credibility with a wide range of stakeholders Excellent project, time management, and prioritisation skills across multiple concurrent customer journeys A proactive, self-directed approach with strong ownership, sound judgment, and comfort operating with autonomy and accountability Empathy, patience, and a solutions-focused mindset, paired with the confidence to challenge constructively when needed Confidence using CRM systems and customer engagement tools, with strong process discipline and attention to detail High professionalism, integrity, and a collaborative, low-ego approach Experience in workforce-intensive industries such as hospitality, retail, healthcare, or shift-based environments is preferred Experience working on technically involved implementations, including integrations, data considerations, or more complex business process design, is highly desirable Success looks like Customers successfully go live on time with strong adoption and clear alignment to their business goals Complex onboarding and implementation projects are managed effectively, with risks identified early and handled proactively Customers feel confident in their solution design, implementation approach, and path to value Strong stakeholder relationships are built across customer teams, including more senior and technical contacts High customer satisfaction, strong implementation quality, and minimal escalations Consistent achievement of onboarding goals and KPIs, with strong ownership of outcomes Positive contribution to team culture, capability uplift, and continuous improvement across the onboarding function This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work-life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
30/05/2026
Full time
Our Purpose Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you'll make an impact As a Senior Onboarding Consultant, you will drive the success of Planday by leading new customers through a comprehensive onboarding and implementation journey tailored to their business size, operational complexity, and technical requirements. You will own more complex and strategic onboarding engagements, bringing a high degree of autonomy, strong implementation discipline, and a consultative mindset to every customer interaction. You will combine deep product expertise with strong technical aptitude to help customers design scalable ways of working, manage change effectively, and realise value quickly. You will play a key role in helping customers successfully implement Planday within their business, especially where workflows, stakeholder groups, system configuration, and integration requirements are more advanced. Your ability to lead technically credible conversations, guide customers through implementation decisions, and proactively manage risks will be critical to achieving strong adoption, smooth go-lives, and long-term customer success. What you'll do Lead end-to-end onboarding and implementation for customers of all sizes, with ownership of more strategic, technically complex, and higher-value customer engagements Act as the primary implementation lead for customers with more advanced operational or technical requirements, including complex workflows, multi-site setups, and tailored rollout plans Run high-quality discovery to understand customer goals, business processes, operational challenges, and implementation risks, and translate these into a clear onboarding plan Guide customers through solution design and configuration decisions, ensuring Planday is implemented in a way that aligns with their business needs and supports long-term success Lead implementation conversations with a broad range of stakeholders, including operational, commercial, technical, and executive contacts Deliver a high-quality onboarding experience through a consultative, structured, and customer-centric approach Proactively identify delivery risks, technical blockers, and adoption challenges, and drive them through to resolution Support customers through change management and go-live planning to ensure successful launches and strong early adoption Partner cross-functionally with Sales, Support, Product, and other internal teams to deliver a seamless customer experience and smooth handover across the customer lifecycle Maintain strong implementation governance, accurate CRM records, and disciplined use of internal processes, systems, and onboarding best practices Use data, customer insight, and frontline experience to identify opportunities to improve onboarding playbooks, implementation processes, and customer outcomes Act as a senior member of the team by sharing knowledge, raising the bar on execution, and contributing to continuous improvement across onboarding What you'll bring with you Proven experience in onboarding, implementation, customer success, or a similar customer-facing SaaS role, with experience owning more complex customer engagements Strong SaaS implementation experience, with the ability to lead customers through structured rollout and change processes from kickoff to go-live Strong technical aptitude and confidence discussing system configuration, implementation requirements, workflow design, and integration-related considerations with customers Experience managing multiple stakeholders across operational, technical, and leadership audiences Ability to run excellent discovery, uncover customer needs, and translate them into practical implementation plans and business outcomes Strong communication skills, both written and verbal, with the ability to simplify complex topics and build credibility with a wide range of stakeholders Excellent project, time management, and prioritisation skills across multiple concurrent customer journeys A proactive, self-directed approach with strong ownership, sound judgment, and comfort operating with autonomy and accountability Empathy, patience, and a solutions-focused mindset, paired with the confidence to challenge constructively when needed Confidence using CRM systems and customer engagement tools, with strong process discipline and attention to detail High professionalism, integrity, and a collaborative, low-ego approach Experience in workforce-intensive industries such as hospitality, retail, healthcare, or shift-based environments is preferred Experience working on technically involved implementations, including integrations, data considerations, or more complex business process design, is highly desirable Success looks like Customers successfully go live on time with strong adoption and clear alignment to their business goals Complex onboarding and implementation projects are managed effectively, with risks identified early and handled proactively Customers feel confident in their solution design, implementation approach, and path to value Strong stakeholder relationships are built across customer teams, including more senior and technical contacts High customer satisfaction, strong implementation quality, and minimal escalations Consistent achievement of onboarding goals and KPIs, with strong ownership of outcomes Positive contribution to team culture, capability uplift, and continuous improvement across the onboarding function This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager. At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation On top of your annual base salary, you are offered to be part of an Employee Share Plan Growth and progression opportunities - we want you to grow with us Flexible remote work Strong social culture with lots of team and company activities Meaningful work - everyone at Planday contributes to improving the lives of shift workers around the globe Healthy work-life balance and autonomous approach to work. We trust in you and your abilities Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.
Lendscapedelivers market-leading secured lending software to financial institutions worldwide.TheLendscapeDelivery Team is seeking an experienced Project Manager to lead the delivery of customerimplementation andupgradeprojectsfor our Receivable Finance solution.This role will initially be focused on the management of upgrade projects to existingLendscapeclients, but this is expected to evolve to include new system implementations as the company's focus and structure transitions to an increasing product centric way of working and structure. In this role you will own end-to-endprojectdelivery, coordinating a cross-functional team (XFT) of engineers, QAanalystsand business stakeholders to ensure upgrades are delivered on time, within scope and to a high standard of quality. You willalsowork closely with the Commercial Account Management and Service Delivery Management teams to plan and schedule upgrade activity and will act as the primary point of contact for customers throughout the upgrade lifecycle. This is a highly collaborative, customer-facing role that requires strong delivery management skills,knowledge of softwareimplementationlifecycleand understanding of the technical landscape. Key Responsibilities Delivery Management Own the end-to-end project lifecycle for customerimplementations andupgrades of theLendscapeReceivable Finance platform, frominitialscoping through to post-go-live sign-off. Define andmaintaindetailed project plans, ensuring milestones, dependencies and risks are clearlyidentifiedand tracked. Manage multiple concurrent upgrade projects at varying stages of delivery, balancingprioritiesand resources effectively. Maintain a clear audit trail of decisions, change requests,approvalsand project outcomes. Accountable for the financial performance of each project, ensuring delivery within approved budget,maintainingaccurateETCforecasts, proactively flagging financial risks, and coordinating with the Finance team to ensuretimelyinvoicing andappropriate resolutionof any disputes. Maintain a consolidated view of all current and pipeline upgrade and implementation work, including an up-to-date delivery plan, forecast revenue reporting, and resource capacity planning, ensuring risks to either areidentifiedand escalated in a timely manner. Cross-Functional Team (XFT) Leadership Lead and coordinate a cross-functional delivery teamcomprisingsoftware engineers, QA, infrastructure, and business analysts. Run structured sprint or delivery ceremonies including stand-ups, planning sessions,retrospectivesand stakeholder reviews. Provide technical oversight,overall prioritiesand direction on small software development tasks and defect resolution activities that arise during the upgrade process. Work with engineering leads to assess technical scope,identifyrisksand resolve blockersin a timely manner. Foster a collaborative, high-performance team culture with a clear focus on delivery excellence. Stakeholder Engagement Act as the primary project interface for customers during the upgrade lifecycle,maintainingstrong relationships and clear, proactive communication throughout. Collaborate closely with the Commercial Account Management team when planning upgrade timelines to ensure alignment with contractual commitments and account strategy. Support the Service Delivery Management team with upgrade scheduling,resourcingand readiness activities. Collaborate with the LS Support team to align on scope, timelines, and any cross-team dependencies, ensuring a smooth handover back to support upon project completion. Prepare and present project status reports, highlight reports and executive summaries for internal and customer audiences. Manage customer expectations effectively, escalating issues and risks appropriately andin a timely manner. Risk, Issue & Change Management Proactivelyidentify,logand manage risks and issues throughout the project lifecycle, ensuringappropriate mitigationsare in place. Own the change control process, assessing the impact of scope changes and obtaining the necessary approvals beforeproceeding. Escalate critical risks or delivery blockers to theDelivery Managers andDelivery Director with clear options and recommendations. Process & Continuous Improvement Champion consistent use of delivery processes, tooling and documentation standards across new implementation and upgrade projects. Contribute to the ongoing development and improvement of the upgrade deliverymethodology, sharing lessons learned and best practices. Identifyopportunities to reduce delivery timescales and improve the customer upgrade experience. Professional Knowledge & Experience 3+ yearsof experience in a delivery or project management role, withaexperience deliveringsoftware implementations. Demonstrabletrack recordofacting in a lead role indelivering client-facing software implementations/ upgradeson time, within scope and budget, to enterprise or large corporate clients. Experience working within a B2B SaaS or financial software product company. Strong understanding of the fullsoftwareimplementation lifecycle including discovery, requirements gathering, configuration, development management, integration, UAT, and go-live. Experience managing projects with significant software configuration and/or bespoke development components - not purely functional or change management implementations. Proven ability to manage senior client stakeholders. Familiarity with project management methodologies (Agile, Waterfall, Hybrid); PMP, PRINCE2, or equivalent certificationadvantageous. Experience managing project budgets, commercial commitments, and change-order processes. Skills Client & Stakeholder Engagement Exceptional client-facing skills with the ability to build credibility and trust quickly at senior levels. Lead structured project kick-off sessions with customers, ensuring clear alignment on deliverymethodology, project governance expectations, key milestones, and the roles and responsibilities of all parties from the outset. Able to lead executive-level governance forums, prepare board-ready status reporting, and handle difficult conversations with professionalism. Skilled at managing competing stakeholder priorities andmaintainingalignment across complex, multi-party environments. Natural communicator - able to adapt tone and content for technical and non-technical audiences alike. Delivery & Project Management Rigorous and structured approach to project planning, milestone tracking, risk management, and dependency management. Able to hold projects on track through periods of ambiguity, scope pressure, and competing priorities without losing sight of the client commitment. Experience building andmaintainingclear project governanceartefacts projectplans, RAID logs, status reports,steering meeting packs, budget reports, financial forecasts,change logs, and decision registers. Effective use of project management tooling (e.g. Jira,JIRA Plans,MS Project, Smartsheet) to track progress and provide visibility to internal and client-side stakeholders. Confident infacilitatingdiscovery workshops, requirements sessions, process mapping, and future-state design discussions. Strong ownership of project budgets, including close tracking oftimespentagainst plan, transparent reporting ofbudget usageand variances to clients, and proactive escalation of any deviations with material budget impact. Accountable for meeting revenue targets,maintainingaccurateinvoicing schedules, and resolving billing disputes ina timelymanner. Influencing & Communication Strong influencing skills - able to drive accountability internally and with clients without direct authority. Highly developed written and verbal communication skills; produces concise, professional documentation and presentations. Experience driving cultural and behavioural change in complex, regulated client environments. Skilled facilitator - able to run effective steering committees, workshops, retrospectives, and planning sessions with mixed audiences. Analytical Strong problem-solving capability; able to analyse complex delivery situations and turn insight into action. Data-driven approach to delivery management - tracks the right metrics and uses them to inform decisions and client conversations. Ability to think 80/20 and balance thorough delivery governance with pragmatism and commercial awareness. Effective and responsible use of AI tooling to support delivery management tasks. Conducts structured lessons learned sessions at key project milestones and post-delivery, engaging both internal teams and clients toidentifywhat worked well, areas for improvement, and actionable steps to embed those learnings into future delivery practice. Behaviours Customer-first mindset with a genuine commitment to delivering a positive experience. . click apply for full job details
29/05/2026
Full time
Lendscapedelivers market-leading secured lending software to financial institutions worldwide.TheLendscapeDelivery Team is seeking an experienced Project Manager to lead the delivery of customerimplementation andupgradeprojectsfor our Receivable Finance solution.This role will initially be focused on the management of upgrade projects to existingLendscapeclients, but this is expected to evolve to include new system implementations as the company's focus and structure transitions to an increasing product centric way of working and structure. In this role you will own end-to-endprojectdelivery, coordinating a cross-functional team (XFT) of engineers, QAanalystsand business stakeholders to ensure upgrades are delivered on time, within scope and to a high standard of quality. You willalsowork closely with the Commercial Account Management and Service Delivery Management teams to plan and schedule upgrade activity and will act as the primary point of contact for customers throughout the upgrade lifecycle. This is a highly collaborative, customer-facing role that requires strong delivery management skills,knowledge of softwareimplementationlifecycleand understanding of the technical landscape. Key Responsibilities Delivery Management Own the end-to-end project lifecycle for customerimplementations andupgrades of theLendscapeReceivable Finance platform, frominitialscoping through to post-go-live sign-off. Define andmaintaindetailed project plans, ensuring milestones, dependencies and risks are clearlyidentifiedand tracked. Manage multiple concurrent upgrade projects at varying stages of delivery, balancingprioritiesand resources effectively. Maintain a clear audit trail of decisions, change requests,approvalsand project outcomes. Accountable for the financial performance of each project, ensuring delivery within approved budget,maintainingaccurateETCforecasts, proactively flagging financial risks, and coordinating with the Finance team to ensuretimelyinvoicing andappropriate resolutionof any disputes. Maintain a consolidated view of all current and pipeline upgrade and implementation work, including an up-to-date delivery plan, forecast revenue reporting, and resource capacity planning, ensuring risks to either areidentifiedand escalated in a timely manner. Cross-Functional Team (XFT) Leadership Lead and coordinate a cross-functional delivery teamcomprisingsoftware engineers, QA, infrastructure, and business analysts. Run structured sprint or delivery ceremonies including stand-ups, planning sessions,retrospectivesand stakeholder reviews. Provide technical oversight,overall prioritiesand direction on small software development tasks and defect resolution activities that arise during the upgrade process. Work with engineering leads to assess technical scope,identifyrisksand resolve blockersin a timely manner. Foster a collaborative, high-performance team culture with a clear focus on delivery excellence. Stakeholder Engagement Act as the primary project interface for customers during the upgrade lifecycle,maintainingstrong relationships and clear, proactive communication throughout. Collaborate closely with the Commercial Account Management team when planning upgrade timelines to ensure alignment with contractual commitments and account strategy. Support the Service Delivery Management team with upgrade scheduling,resourcingand readiness activities. Collaborate with the LS Support team to align on scope, timelines, and any cross-team dependencies, ensuring a smooth handover back to support upon project completion. Prepare and present project status reports, highlight reports and executive summaries for internal and customer audiences. Manage customer expectations effectively, escalating issues and risks appropriately andin a timely manner. Risk, Issue & Change Management Proactivelyidentify,logand manage risks and issues throughout the project lifecycle, ensuringappropriate mitigationsare in place. Own the change control process, assessing the impact of scope changes and obtaining the necessary approvals beforeproceeding. Escalate critical risks or delivery blockers to theDelivery Managers andDelivery Director with clear options and recommendations. Process & Continuous Improvement Champion consistent use of delivery processes, tooling and documentation standards across new implementation and upgrade projects. Contribute to the ongoing development and improvement of the upgrade deliverymethodology, sharing lessons learned and best practices. Identifyopportunities to reduce delivery timescales and improve the customer upgrade experience. Professional Knowledge & Experience 3+ yearsof experience in a delivery or project management role, withaexperience deliveringsoftware implementations. Demonstrabletrack recordofacting in a lead role indelivering client-facing software implementations/ upgradeson time, within scope and budget, to enterprise or large corporate clients. Experience working within a B2B SaaS or financial software product company. Strong understanding of the fullsoftwareimplementation lifecycle including discovery, requirements gathering, configuration, development management, integration, UAT, and go-live. Experience managing projects with significant software configuration and/or bespoke development components - not purely functional or change management implementations. Proven ability to manage senior client stakeholders. Familiarity with project management methodologies (Agile, Waterfall, Hybrid); PMP, PRINCE2, or equivalent certificationadvantageous. Experience managing project budgets, commercial commitments, and change-order processes. Skills Client & Stakeholder Engagement Exceptional client-facing skills with the ability to build credibility and trust quickly at senior levels. Lead structured project kick-off sessions with customers, ensuring clear alignment on deliverymethodology, project governance expectations, key milestones, and the roles and responsibilities of all parties from the outset. Able to lead executive-level governance forums, prepare board-ready status reporting, and handle difficult conversations with professionalism. Skilled at managing competing stakeholder priorities andmaintainingalignment across complex, multi-party environments. Natural communicator - able to adapt tone and content for technical and non-technical audiences alike. Delivery & Project Management Rigorous and structured approach to project planning, milestone tracking, risk management, and dependency management. Able to hold projects on track through periods of ambiguity, scope pressure, and competing priorities without losing sight of the client commitment. Experience building andmaintainingclear project governanceartefacts projectplans, RAID logs, status reports,steering meeting packs, budget reports, financial forecasts,change logs, and decision registers. Effective use of project management tooling (e.g. Jira,JIRA Plans,MS Project, Smartsheet) to track progress and provide visibility to internal and client-side stakeholders. Confident infacilitatingdiscovery workshops, requirements sessions, process mapping, and future-state design discussions. Strong ownership of project budgets, including close tracking oftimespentagainst plan, transparent reporting ofbudget usageand variances to clients, and proactive escalation of any deviations with material budget impact. Accountable for meeting revenue targets,maintainingaccurateinvoicing schedules, and resolving billing disputes ina timelymanner. Influencing & Communication Strong influencing skills - able to drive accountability internally and with clients without direct authority. Highly developed written and verbal communication skills; produces concise, professional documentation and presentations. Experience driving cultural and behavioural change in complex, regulated client environments. Skilled facilitator - able to run effective steering committees, workshops, retrospectives, and planning sessions with mixed audiences. Analytical Strong problem-solving capability; able to analyse complex delivery situations and turn insight into action. Data-driven approach to delivery management - tracks the right metrics and uses them to inform decisions and client conversations. Ability to think 80/20 and balance thorough delivery governance with pragmatism and commercial awareness. Effective and responsible use of AI tooling to support delivery management tasks. Conducts structured lessons learned sessions at key project milestones and post-delivery, engaging both internal teams and clients toidentifywhat worked well, areas for improvement, and actionable steps to embed those learnings into future delivery practice. Behaviours Customer-first mindset with a genuine commitment to delivering a positive experience. . click apply for full job details
Senior Project Manager What we believe In the past few years, private equity investors have invested more than a trillion dollars in software and tech enabled companies, and in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? We believe a better way is possible - a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle - and that's what we do. Our role We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. What we value Service. We effect change by empowering others. Curiosity. We believe great advice starts with deep understanding. Credibility. Our expertise is earned and proven. Commitment. It's our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better. Overview Crosslake Technologies is looking for a Senior Project Manager to drive delivery and release operations across our product portfolio. You will own project plans, facilitate daily scrums, manage releases end to end, and keep cross functional teams on track. This role serves as the day to day point of contact for delivery and execution across the organization. When teams have questions about timelines, release status, blockers, or what's shipping next, they come to you. With multiple products each releasing roughly monthly, the combined volume means one or more releases per week, so the ability to stay organized, communicate clearly, and hold people accountable is critical. You will work across Engineering, QA, Product, Finance, and an external DevOps partner. This role reports to the Director of Product, freeing their bandwidth to focus on strategic initiatives, stakeholder engagement, and product direction by taking full ownership of the operational delivery rhythm. Availability for evening and nighttime releases and participation in escalation processes is required. Responsibilities Project Management & Strategic Alignment Build and maintain high level project plans with clearly defined milestones and deadlines. Track progress across teams and drive accountability to keep work on schedule. Keep the Director of Product informed on project status and timeline risks so they can manage stakeholder alignment and priority decisions. Support initiative and stakeholder meetings by preparing updates, surfacing open items, and tracking action items. Daily Scrums & Team Coordination Facilitate daily stand ups for delivery teams. Crosslake operates in a continuous flow model (no sprint cycles), with daily scrums as the primary coordination touchpoint. Ensure blockers are surfaced, owned, and resolved. Escalate risks and dependencies early. Help establish lightweight approaches to measuring developer productivity as the team increasingly leverages AI assisted development. Release Management & Partner Coordination Own the release checklist from readiness through deployment, ensuring the right reviews and sign offs are completed before anything ships. Schedule and run deployment meetings with the external DevOps partner. Manage release communications, including advance notice, day of updates, and post release confirmation. Coordinate with the DevOps partner on release schedules, account setup, and configuration tasks. Ensure release documentation is maintained to support compliance requirements. Be available for nighttime and off hours releases, managing coordination and escalation as needed. Operational Discipline & Process Improvement Keep project tracking tools and release artifacts clean and reliable so teams and stakeholders can trust the data. Ensure time tracking is accurate and consistent across contributors, and that the data supports financial reporting and compliance workflows. Proactively identify where processes create friction and work to reduce it. Look for opportunities to automate repetitive tasks and document workflows clearly, including AI enabled options where appropriate. Qualifications 5+ years of experience in project management within a software development environment, with at least 2 years in a senior or lead PM role. Able to operate independently and make day to day delivery decisions without needing constant direction. You know when to handle something yourself and when to elevate. Strong ability to build project plans, track milestones, and hold cross functional teams to deadlines. Comfortable facilitating meetings across technical and non technical audiences. Familiarity with release management processes, including QA gating, stakeholder sign offs, and deployment coordination. Experience with project tracking and time entry tools (Jira and Tempo experience is a plus). Clear written communication skills. Comfortable managing external partner relationships and holding them accountable to timelines. A mindset oriented toward reducing friction, improving processes, and using data to inform decisions. Willingness to be available for off hours releases and escalation support. What success looks like Project plans with clear milestones are in place, and teams consistently meet their deadlines. The Director of Product has reliable, up to date project information to drive stakeholder conversations and priority decisions. Releases follow a consistent process with minimal last minute scrambling. Project data and time entries are reliable enough that finance and compliance workflows run without rework. Partner activities are tracked and completed on schedule. The team experiences less process friction over time.
29/05/2026
Full time
Senior Project Manager What we believe In the past few years, private equity investors have invested more than a trillion dollars in software and tech enabled companies, and in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk? We believe a better way is possible - a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle - and that's what we do. Our role We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology. What we value Service. We effect change by empowering others. Curiosity. We believe great advice starts with deep understanding. Credibility. Our expertise is earned and proven. Commitment. It's our privilege to serve clients in their critical moments. Creativity. We are inspired by the constant pursuit of better. Overview Crosslake Technologies is looking for a Senior Project Manager to drive delivery and release operations across our product portfolio. You will own project plans, facilitate daily scrums, manage releases end to end, and keep cross functional teams on track. This role serves as the day to day point of contact for delivery and execution across the organization. When teams have questions about timelines, release status, blockers, or what's shipping next, they come to you. With multiple products each releasing roughly monthly, the combined volume means one or more releases per week, so the ability to stay organized, communicate clearly, and hold people accountable is critical. You will work across Engineering, QA, Product, Finance, and an external DevOps partner. This role reports to the Director of Product, freeing their bandwidth to focus on strategic initiatives, stakeholder engagement, and product direction by taking full ownership of the operational delivery rhythm. Availability for evening and nighttime releases and participation in escalation processes is required. Responsibilities Project Management & Strategic Alignment Build and maintain high level project plans with clearly defined milestones and deadlines. Track progress across teams and drive accountability to keep work on schedule. Keep the Director of Product informed on project status and timeline risks so they can manage stakeholder alignment and priority decisions. Support initiative and stakeholder meetings by preparing updates, surfacing open items, and tracking action items. Daily Scrums & Team Coordination Facilitate daily stand ups for delivery teams. Crosslake operates in a continuous flow model (no sprint cycles), with daily scrums as the primary coordination touchpoint. Ensure blockers are surfaced, owned, and resolved. Escalate risks and dependencies early. Help establish lightweight approaches to measuring developer productivity as the team increasingly leverages AI assisted development. Release Management & Partner Coordination Own the release checklist from readiness through deployment, ensuring the right reviews and sign offs are completed before anything ships. Schedule and run deployment meetings with the external DevOps partner. Manage release communications, including advance notice, day of updates, and post release confirmation. Coordinate with the DevOps partner on release schedules, account setup, and configuration tasks. Ensure release documentation is maintained to support compliance requirements. Be available for nighttime and off hours releases, managing coordination and escalation as needed. Operational Discipline & Process Improvement Keep project tracking tools and release artifacts clean and reliable so teams and stakeholders can trust the data. Ensure time tracking is accurate and consistent across contributors, and that the data supports financial reporting and compliance workflows. Proactively identify where processes create friction and work to reduce it. Look for opportunities to automate repetitive tasks and document workflows clearly, including AI enabled options where appropriate. Qualifications 5+ years of experience in project management within a software development environment, with at least 2 years in a senior or lead PM role. Able to operate independently and make day to day delivery decisions without needing constant direction. You know when to handle something yourself and when to elevate. Strong ability to build project plans, track milestones, and hold cross functional teams to deadlines. Comfortable facilitating meetings across technical and non technical audiences. Familiarity with release management processes, including QA gating, stakeholder sign offs, and deployment coordination. Experience with project tracking and time entry tools (Jira and Tempo experience is a plus). Clear written communication skills. Comfortable managing external partner relationships and holding them accountable to timelines. A mindset oriented toward reducing friction, improving processes, and using data to inform decisions. Willingness to be available for off hours releases and escalation support. What success looks like Project plans with clear milestones are in place, and teams consistently meet their deadlines. The Director of Product has reliable, up to date project information to drive stakeholder conversations and priority decisions. Releases follow a consistent process with minimal last minute scrambling. Project data and time entries are reliable enough that finance and compliance workflows run without rework. Partner activities are tracked and completed on schedule. The team experiences less process friction over time.
Role Transition Manager - SC Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Focused on 3-4 month Transition period; rolls to BAU advisory or off-engagement thereafter Location UK only. Hybrid working with on-site attendance at client locations across the UK as required Security clearance SC clearance and UK Nationality essential. Pre-cleared candidates strongly preferred Reports to Account / Engagement Director 1. Role purpose The Transition Manager is accountable for the safe, lawful and on-time transition of an outsourced Oracle ERP managed service from the incumbent supplier and client-managed contractor pool. The role delivers Transition end-to-end: from contract award through to the Services Commencement Date and Early Life Support, ensuring continuity of service to a UK Government client and its downstream partner organisations. The post-holder owns the Transition Plan, the Transition RAID log, the joint Transition workshop outputs with the client, and the milestone-payment acceptance criteria. They are the single point of accountability to the client during Transition and the principal escalation point for issues that risk the time, scope, quality or cost of the Transition. 2. Context The service is a highly configured Oracle ERP estate - HCM, ERP, EPM, Oracle Cloud Infrastructure (OCI) IaaS/PaaS, and Oracle Visual Builder (VBCS) bespoke applications - providing HR, Finance and Project systems to a large UK Government client and its downstream partner bodies. The client has indicated the Transition will run for approximately three to four months. TUPE applies to approximately 20 in-scope permanent staff transferring from the incumbent. A formal joint Transition workshop will be held with the client immediately after contract award to baseline the Transition Plan. 3. Key accountabilities 3.1 Transition planning and governance • Own the Draft Transition (Implementation) Plan structured into meaningful stages, covering People, Processes, Technology, and Information & Data. • Lead the joint Transition workshop with the client immediately following contract award; baseline the Transition Plan, dependencies on third parties, milestone acceptance criteria, and Transition-complete criteria. • Chair the weekly Transition checkpoint meeting and contribute to the monthly Transition Project Board; agree terms of reference for both with the client at the start of Transition. • Maintain and publish progress and exception reporting weekly, escalating any risk to time, scope or quality immediately, and obtaining written client approval for material plan changes. • Own the Transition RAID log; identify, categorise, mitigate and report Risks, Assumptions, Issues and Dependencies throughout the engagement. • Manage Transition milestone payments and evidence achievement of acceptance criteria in line with the Pricing Schedule. 3.2 People and TUPE • Lead the lawful TUPE transfer of in-scope incumbent staff, working with internal HR, employment counsel and the outgoing supplier to complete measurements, due diligence, ELI exchange and the statutory consultation. • Plan and run induction, training and integration of transferring staff - including clearance sponsorship pathways, equipment, payroll, benefits harmonisation messaging, and client systems access. • Co-ordinate the parallel mobilisation of specialist hires (Security Lead, Incident Manager, Oracle SaaS/PaaS specialists, Delivery Managers, Business Analysts, Test Lead) so that capacity and capability are in place by Services Commencement Date. • Manage the continuity of mobilisation team resources into ongoing operational support, avoiding hand-off cliff-edges. 3.3 Knowledge capture and service take-on • Identify and prioritise the Knowledge Capital required to manage the service - process descriptions, work instructions, operations manuals, service definitions, configurations of systems and support tools, data models, system architecture diagrams, software licensing details, monitoring and reporting data. • Plan and resource shadowing, knowledge transfer, and reverse-shadowing arrangements with the incumbent and the client-managed contractor pool, particularly for Oracle SaaS HCM/ERP/EPM (including Groovy scripting), OCI PaaS/IaaS, VBCS custom applications, RBAC, automated regression test scripts, configuration snapshot tooling and Terraform code. • Where Knowledge Capital is missing or insufficient, lead remediation with prioritisation on items critical to service continuity. 3.4 Technology, integrations and security • Plan and oversee the establishment of interfaces between our service and the client's SIAM tooling, third-party software vendors, the client Security Operations Centre, and other Third-Party Suppliers. • Ensure that immediate must-have obligations - particularly security controls and clearance - are demonstrably met from Day 1 of live service. • Co-ordinate with the Supplier Security Lead on clearance sponsorship, environment access, joiner/mover/leaver processes, and PenTest and DR exercise scheduling. 3.5 Continuity and Early Life Support • Plan Early Life Support so that those who develop the change/project work alongside the day-to-day team to manage the expected uplift in call volumes and complete knowledge transfer. • Define and agree the criteria for declaring Transition complete with the client. • Ensure a clean hand-over of Transition outputs into BAU governance (Service Delivery Manager, Service Owner, monthly service review). 4. Essential experience and skills • Demonstrable end-to-end Transition Management of at least two UK Central Government or comparable regulated managed-service engagements, ideally on Oracle ERP / Cloud platforms. • Direct hands-on experience of leading a TUPE transfer of 20+ employees, including measurements, ELI, consultation, harmonisation planning, and integration. • Working knowledge of ITIL service management and SIAM operating models; familiarity with ServiceNow as a SIAM tool is highly desirable. • Proven ability to operate to UK Government Digital and Data standards and Crown Commercial Service contracting frameworks; familiarity with Technology Services 3 / 4 frameworks an advantage. • Strong understanding of Oracle Cloud (SaaS HCM/ERP/EPM, OCI PaaS/IaaS) sufficient to challenge and direct technical workstream leads; deep Oracle technical skills not required. • Excellent stakeholder management at senior Civil Service grade (SCS), with credibility in front of Service Owners, Platform Owners, Security Leads and Commercial Leads. • Mastery of structured Transition tooling: detailed plans, RAID logs, dependency maps, milestone acceptance evidence, exception reporting. • Experience standing up Agile delivery alongside Waterfall transition activity; able to lead the modernisation of a Waterfall lifecycle toward sprints. 5. Essential clearance and eligibility • SC clearance at minimum, and UK Nationality. Pre-cleared candidates are strongly preferred to be effective from Week 1. • Eligible to apply for higher clearance through client sponsorship if the role scope expands to cover Service Delivery Manager duties on a transitional basis. • Willing and able to work exclusively from within the UK; no work on the client system may be conducted from outside the UK. • Willing to attend client locations across the UK as required, with regular hybrid working. 6. Desirable • Prior experience of a UK Central Government Oracle / ERP engagement at OFFICIAL-SENSITIVE classification. • Recognised certifications: PRINCE2 Practitioner, MSP, ITIL 4 Managing Professional, Agile PM or SAFe. • Experience with automated regression testing tools, Oracle configuration snapshot tooling, Terraform-based IaaS, or Oracle VBCS development environments. • Exposure to public-sector Cyber Assessment Framework (CAF), NCSC HMG IAS5, and UK Government Cyber Security Incident Response practices. 7. Personal attributes • Calm under pressure, with the judgement to know when to escalate and when to absorb. • Detail-oriented on plan, acceptance criteria and milestone evidence; strategic on stakeholder narrative. • Resilient negotiator able to hold the line with the client and the incumbent supplier on commercial and operational matters. • Visibly empathetic with TUPE-transferring staff; aware of the cultural and contractual sensitivities of long-service incumbent employees joining a new employer. 8. Key performance indicators (first 6 months) • Transition Plan baselined and approved by the client within four weeks of contract award. • Lawful TUPE transfer completed with zero successful employee claims. • All Transition milestones met within agreed acceptance criteria; milestone payments triggered on schedule. • Service Commencement achieved on the contractual date with SLAs and KPIs in effect. • Zero P1 incidents attributable to Transition handover gaps in the 30 days following Service Commencement. • All Knowledge Capital gaps identified at the start of Transition closed by the end of Early Life Support.
29/05/2026
Full time
Role Transition Manager - SC Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Focused on 3-4 month Transition period; rolls to BAU advisory or off-engagement thereafter Location UK only. Hybrid working with on-site attendance at client locations across the UK as required Security clearance SC clearance and UK Nationality essential. Pre-cleared candidates strongly preferred Reports to Account / Engagement Director 1. Role purpose The Transition Manager is accountable for the safe, lawful and on-time transition of an outsourced Oracle ERP managed service from the incumbent supplier and client-managed contractor pool. The role delivers Transition end-to-end: from contract award through to the Services Commencement Date and Early Life Support, ensuring continuity of service to a UK Government client and its downstream partner organisations. The post-holder owns the Transition Plan, the Transition RAID log, the joint Transition workshop outputs with the client, and the milestone-payment acceptance criteria. They are the single point of accountability to the client during Transition and the principal escalation point for issues that risk the time, scope, quality or cost of the Transition. 2. Context The service is a highly configured Oracle ERP estate - HCM, ERP, EPM, Oracle Cloud Infrastructure (OCI) IaaS/PaaS, and Oracle Visual Builder (VBCS) bespoke applications - providing HR, Finance and Project systems to a large UK Government client and its downstream partner bodies. The client has indicated the Transition will run for approximately three to four months. TUPE applies to approximately 20 in-scope permanent staff transferring from the incumbent. A formal joint Transition workshop will be held with the client immediately after contract award to baseline the Transition Plan. 3. Key accountabilities 3.1 Transition planning and governance • Own the Draft Transition (Implementation) Plan structured into meaningful stages, covering People, Processes, Technology, and Information & Data. • Lead the joint Transition workshop with the client immediately following contract award; baseline the Transition Plan, dependencies on third parties, milestone acceptance criteria, and Transition-complete criteria. • Chair the weekly Transition checkpoint meeting and contribute to the monthly Transition Project Board; agree terms of reference for both with the client at the start of Transition. • Maintain and publish progress and exception reporting weekly, escalating any risk to time, scope or quality immediately, and obtaining written client approval for material plan changes. • Own the Transition RAID log; identify, categorise, mitigate and report Risks, Assumptions, Issues and Dependencies throughout the engagement. • Manage Transition milestone payments and evidence achievement of acceptance criteria in line with the Pricing Schedule. 3.2 People and TUPE • Lead the lawful TUPE transfer of in-scope incumbent staff, working with internal HR, employment counsel and the outgoing supplier to complete measurements, due diligence, ELI exchange and the statutory consultation. • Plan and run induction, training and integration of transferring staff - including clearance sponsorship pathways, equipment, payroll, benefits harmonisation messaging, and client systems access. • Co-ordinate the parallel mobilisation of specialist hires (Security Lead, Incident Manager, Oracle SaaS/PaaS specialists, Delivery Managers, Business Analysts, Test Lead) so that capacity and capability are in place by Services Commencement Date. • Manage the continuity of mobilisation team resources into ongoing operational support, avoiding hand-off cliff-edges. 3.3 Knowledge capture and service take-on • Identify and prioritise the Knowledge Capital required to manage the service - process descriptions, work instructions, operations manuals, service definitions, configurations of systems and support tools, data models, system architecture diagrams, software licensing details, monitoring and reporting data. • Plan and resource shadowing, knowledge transfer, and reverse-shadowing arrangements with the incumbent and the client-managed contractor pool, particularly for Oracle SaaS HCM/ERP/EPM (including Groovy scripting), OCI PaaS/IaaS, VBCS custom applications, RBAC, automated regression test scripts, configuration snapshot tooling and Terraform code. • Where Knowledge Capital is missing or insufficient, lead remediation with prioritisation on items critical to service continuity. 3.4 Technology, integrations and security • Plan and oversee the establishment of interfaces between our service and the client's SIAM tooling, third-party software vendors, the client Security Operations Centre, and other Third-Party Suppliers. • Ensure that immediate must-have obligations - particularly security controls and clearance - are demonstrably met from Day 1 of live service. • Co-ordinate with the Supplier Security Lead on clearance sponsorship, environment access, joiner/mover/leaver processes, and PenTest and DR exercise scheduling. 3.5 Continuity and Early Life Support • Plan Early Life Support so that those who develop the change/project work alongside the day-to-day team to manage the expected uplift in call volumes and complete knowledge transfer. • Define and agree the criteria for declaring Transition complete with the client. • Ensure a clean hand-over of Transition outputs into BAU governance (Service Delivery Manager, Service Owner, monthly service review). 4. Essential experience and skills • Demonstrable end-to-end Transition Management of at least two UK Central Government or comparable regulated managed-service engagements, ideally on Oracle ERP / Cloud platforms. • Direct hands-on experience of leading a TUPE transfer of 20+ employees, including measurements, ELI, consultation, harmonisation planning, and integration. • Working knowledge of ITIL service management and SIAM operating models; familiarity with ServiceNow as a SIAM tool is highly desirable. • Proven ability to operate to UK Government Digital and Data standards and Crown Commercial Service contracting frameworks; familiarity with Technology Services 3 / 4 frameworks an advantage. • Strong understanding of Oracle Cloud (SaaS HCM/ERP/EPM, OCI PaaS/IaaS) sufficient to challenge and direct technical workstream leads; deep Oracle technical skills not required. • Excellent stakeholder management at senior Civil Service grade (SCS), with credibility in front of Service Owners, Platform Owners, Security Leads and Commercial Leads. • Mastery of structured Transition tooling: detailed plans, RAID logs, dependency maps, milestone acceptance evidence, exception reporting. • Experience standing up Agile delivery alongside Waterfall transition activity; able to lead the modernisation of a Waterfall lifecycle toward sprints. 5. Essential clearance and eligibility • SC clearance at minimum, and UK Nationality. Pre-cleared candidates are strongly preferred to be effective from Week 1. • Eligible to apply for higher clearance through client sponsorship if the role scope expands to cover Service Delivery Manager duties on a transitional basis. • Willing and able to work exclusively from within the UK; no work on the client system may be conducted from outside the UK. • Willing to attend client locations across the UK as required, with regular hybrid working. 6. Desirable • Prior experience of a UK Central Government Oracle / ERP engagement at OFFICIAL-SENSITIVE classification. • Recognised certifications: PRINCE2 Practitioner, MSP, ITIL 4 Managing Professional, Agile PM or SAFe. • Experience with automated regression testing tools, Oracle configuration snapshot tooling, Terraform-based IaaS, or Oracle VBCS development environments. • Exposure to public-sector Cyber Assessment Framework (CAF), NCSC HMG IAS5, and UK Government Cyber Security Incident Response practices. 7. Personal attributes • Calm under pressure, with the judgement to know when to escalate and when to absorb. • Detail-oriented on plan, acceptance criteria and milestone evidence; strategic on stakeholder narrative. • Resilient negotiator able to hold the line with the client and the incumbent supplier on commercial and operational matters. • Visibly empathetic with TUPE-transferring staff; aware of the cultural and contractual sensitivities of long-service incumbent employees joining a new employer. 8. Key performance indicators (first 6 months) • Transition Plan baselined and approved by the client within four weeks of contract award. • Lawful TUPE transfer completed with zero successful employee claims. • All Transition milestones met within agreed acceptance criteria; milestone payments triggered on schedule. • Service Commencement achieved on the contractual date with SLAs and KPIs in effect. • Zero P1 incidents attributable to Transition handover gaps in the 30 days following Service Commencement. • All Knowledge Capital gaps identified at the start of Transition closed by the end of Early Life Support.
This is a senior, enterprise-shaping leadership role at a pivotal point in Yorkshire Building Society's Data and AI journey. At Yorkshire Building Society, our purpose is rooted in mutuality making a positive difference for members, colleagues and communities. Data quality and governance are fundamental to delivering on that purpose. They ensure the data underpinning our decisions is trusted, controlled and used responsibly, enabling fair outcomes, organisational resilience and long-term financial wellbeing. We've invested strongly in modern data platforms and capabilities. Now, the focus is on accelerating our journey embedding modernised practices and proportionate risk management that protect the Society without constraining the business and actively unlock value. About the role As Senior Manager Data Quality & Governance, you will lead this agenda across the enterprise shaping standards, ownership and controls that strengthen trust in data while enabling pace, innovation and impact. You will lead the development and evolution of enterprise-wide data governance, quality standards and risk control frameworks, ensuring responsible, ethical and compliant use of data. A key strategic shift is our focus on Critical Data prioritising the data that underpins our most important decisions, regulatory obligations and member outcomes. You will own and embed this approach, making it the foundation of how data quality, ownership and control are managed. Highly collaborative in nature, you will work closely with senior leaders and executives to embed clear, practical data ownership and stewardship aligned to how the business operates. You will establish clear, proportionate guardrails aligned to YBS's risk appetite and regulatory expectations embedding controls into delivery and business processes by design, rather than as retrospective assurance. As a trusted advisor across business, technology and risk, you will help teams navigate data quality, compliance and ethical considerations in a pragmatic, outcome-focused way. You will lead horizon scanning across regulatory developments and AI-related risk, translating emerging requirements into clear, enterprise-wide standards that are proportionate and aligned to a mutual organisation. You will also play a key role in data risk governance, incident management and escalation, working closely with Privacy, Information Security and Risk teams. About you You're a senior leader with strong judgement, credibility and a pragmatic approach to risk and regulation. You'll bring: Significant experience in data quality, governance or risk within a regulated environment Deep understanding of data regulation and enterprise risk frameworks Experience embedding data ownership and accountability with senior leaders Ability to translate complex regulatory and technical concepts into clear business outcomes Strong leadership capability, with experience building and coaching high-performing teams Confidence operating with executive stakeholders across an organisation In Short If you're motivated by building trust in data, leading proportionate governance, and enabling responsible decision-making at enterprise scale, this role offers real scope, influence and the opportunity to make a meaningful difference.
29/05/2026
Full time
This is a senior, enterprise-shaping leadership role at a pivotal point in Yorkshire Building Society's Data and AI journey. At Yorkshire Building Society, our purpose is rooted in mutuality making a positive difference for members, colleagues and communities. Data quality and governance are fundamental to delivering on that purpose. They ensure the data underpinning our decisions is trusted, controlled and used responsibly, enabling fair outcomes, organisational resilience and long-term financial wellbeing. We've invested strongly in modern data platforms and capabilities. Now, the focus is on accelerating our journey embedding modernised practices and proportionate risk management that protect the Society without constraining the business and actively unlock value. About the role As Senior Manager Data Quality & Governance, you will lead this agenda across the enterprise shaping standards, ownership and controls that strengthen trust in data while enabling pace, innovation and impact. You will lead the development and evolution of enterprise-wide data governance, quality standards and risk control frameworks, ensuring responsible, ethical and compliant use of data. A key strategic shift is our focus on Critical Data prioritising the data that underpins our most important decisions, regulatory obligations and member outcomes. You will own and embed this approach, making it the foundation of how data quality, ownership and control are managed. Highly collaborative in nature, you will work closely with senior leaders and executives to embed clear, practical data ownership and stewardship aligned to how the business operates. You will establish clear, proportionate guardrails aligned to YBS's risk appetite and regulatory expectations embedding controls into delivery and business processes by design, rather than as retrospective assurance. As a trusted advisor across business, technology and risk, you will help teams navigate data quality, compliance and ethical considerations in a pragmatic, outcome-focused way. You will lead horizon scanning across regulatory developments and AI-related risk, translating emerging requirements into clear, enterprise-wide standards that are proportionate and aligned to a mutual organisation. You will also play a key role in data risk governance, incident management and escalation, working closely with Privacy, Information Security and Risk teams. About you You're a senior leader with strong judgement, credibility and a pragmatic approach to risk and regulation. You'll bring: Significant experience in data quality, governance or risk within a regulated environment Deep understanding of data regulation and enterprise risk frameworks Experience embedding data ownership and accountability with senior leaders Ability to translate complex regulatory and technical concepts into clear business outcomes Strong leadership capability, with experience building and coaching high-performing teams Confidence operating with executive stakeholders across an organisation In Short If you're motivated by building trust in data, leading proportionate governance, and enabling responsible decision-making at enterprise scale, this role offers real scope, influence and the opportunity to make a meaningful difference.
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world's greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview We are looking for a Head of Technical Infrastructures to join our Racing Systems team. Reporting into our Director of Racing Systems, this role will manage the centralised TRS group in order to provide high quality and quantity content to the company wide structure. Main Duties and Responsibilities Support the Racing Director by providing strategic and tactical input, ensuring departmental managers remain fully aligned with agreed direction and objectives. Provide strategic leadership for the F1 Timekeeping, Data Delivery, and Data Analysis team, driving operational excellence, continuous improvement, and high-quality data products, content, and client services. To work with the Director of Racing Systems and the relevant departmental management team to develop continuously the strategic roadmap for analytical tasks and capabilities. To work with the Director of Racing Systems on both long- and short-term department strategy including relevant the group's development, headcount and budget. This should be done in line with the overarching strategic company goals. To take an active role in leading the Data Analysis & Content subgroups and Timing, developing relevant processes and methodologies whilst communicating effectively with stakeholders. Manage the development of AI-based diagnostic tools jointly with Innovation and Software groups to make event operations activities much more efficient, reactive and, more important, proactive (problem solving and predictive algorithms) To mentor team, ensure clear delegation, strong accountability, and effective talent development, aligned with organisational strategy, to build long term capability while contributing actively to cross departmental projects. To work directly with internal stake holders as R&D, Digital and TV production departments in planning future departmental developments (methodologies, software applications, etc.) in order to assist in bringing the data analytical content to the Formula 1 fanbase across a range of products and assets. The role will understand implicitly at what technical level to pitch assets and packages in order to maximise value within the given products. Improve standard reporting methods within the group and grow the customer base both internally and externally of the relevant reports. This includes developing automated methods, increasing data content and improving efficiency of reporting process. This key workflow should be delivered in line with our procedures and contractual obligations. To provide the official interpretation of data analysis, considering the current sporting procedures and regulations, as well as advise on the correct presentation of products for internal and external clients. To develop the technical operations groups (Data Delivery & Analysis + Timing) and to work with the key stakeholders to ensure that all functions are fully resourced during all events. Maintain a comprehensive and current understanding of all racing systems and technical event operations, delivering timely briefings, reports, and escalations to Executive and Event Senior Management. Accountable for ensuring all Formula 1 Event Technical Galleries across the ETC and MTC meet defined operational and performance standards, with reliable system functionality supporting F1 services. Coordinating with infrastructure, IT, and connectivity providers to ensure event readiness. Serve as Systems Manager during operational events or designate an appropriately qualified direct report to assume this role, ensuring the effective delivery of all ETC and MTC duties and responsibilities associated with the position. Assist and advise the Race Operations Executive on race organisation matters, including operational procedures, protocols, team liaison processes, and end of day technical logs. Take responsibility for the timely delivery of F1 Team Documents including all F1 technical documentation, drawings, and models issued to teams on behalf of the MTC. Accountable for the development, profiling, and forecasting of annual departmental budgets (Funding, HR Travellers), including preparation of detailed, data driven business cases for new initiatives ahead of reviews with Finance and the Director. Ability to travel extensively (internationally) What Are We Looking For? Personal Qualities In this role it is essential that you are: Flexible Able to take direction Able to work well within a team Interpersonal and able to communicate with direct/indirect reports and Formula 1 management team Interested in Formula One and associated motorsport Qualifications Not essential to be successful in the role but you may also have the following qualifications: Engineering degree qualification, or equivalent experience in a related industry Experience Prior to the role it would be essential that you: Data mining, statistical analysis and data visualisation across traditional and new media platforms Substantial experience within a Formula 1 team in race engineering and analysis (e.g. vehicle dynamics, race/performance engineering, race strategy and competitor analysis) Have current or recent experience of managing medium sized groups. This includes the strategic growth and development of the group Some desirable experience that you may bring to the role: Recent experience of working within an F1 team operational environment. Leading teams within this environment would be an excellent attribute for this position Knowledge & Skills Prior to the role it is essential that you demonstrate: An analytical mind and a desire to interrogate data which includes the ability to arrive at data driven conclusions within a reasonable amount of time A high degree of computer literacy Ability to make accurate decisions under pressure Operational knowledge of motorsports, trackside engineering roles and race strategy Experience with SQL queries, Matlab, Excel, and other data processing and analysis tools Experience using car telemetry visualisation tools Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits: Private Healthcare scheme Dental Care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices Subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure Opportunities to develop and request training for your role via our in-house Learning and Development team Discount on F1 merchandise Discount at F1's experiences including F1 Arcade and F1 Drive Perkbox benefit portal and more Division:
29/05/2026
Full time
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world's greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview We are looking for a Head of Technical Infrastructures to join our Racing Systems team. Reporting into our Director of Racing Systems, this role will manage the centralised TRS group in order to provide high quality and quantity content to the company wide structure. Main Duties and Responsibilities Support the Racing Director by providing strategic and tactical input, ensuring departmental managers remain fully aligned with agreed direction and objectives. Provide strategic leadership for the F1 Timekeeping, Data Delivery, and Data Analysis team, driving operational excellence, continuous improvement, and high-quality data products, content, and client services. To work with the Director of Racing Systems and the relevant departmental management team to develop continuously the strategic roadmap for analytical tasks and capabilities. To work with the Director of Racing Systems on both long- and short-term department strategy including relevant the group's development, headcount and budget. This should be done in line with the overarching strategic company goals. To take an active role in leading the Data Analysis & Content subgroups and Timing, developing relevant processes and methodologies whilst communicating effectively with stakeholders. Manage the development of AI-based diagnostic tools jointly with Innovation and Software groups to make event operations activities much more efficient, reactive and, more important, proactive (problem solving and predictive algorithms) To mentor team, ensure clear delegation, strong accountability, and effective talent development, aligned with organisational strategy, to build long term capability while contributing actively to cross departmental projects. To work directly with internal stake holders as R&D, Digital and TV production departments in planning future departmental developments (methodologies, software applications, etc.) in order to assist in bringing the data analytical content to the Formula 1 fanbase across a range of products and assets. The role will understand implicitly at what technical level to pitch assets and packages in order to maximise value within the given products. Improve standard reporting methods within the group and grow the customer base both internally and externally of the relevant reports. This includes developing automated methods, increasing data content and improving efficiency of reporting process. This key workflow should be delivered in line with our procedures and contractual obligations. To provide the official interpretation of data analysis, considering the current sporting procedures and regulations, as well as advise on the correct presentation of products for internal and external clients. To develop the technical operations groups (Data Delivery & Analysis + Timing) and to work with the key stakeholders to ensure that all functions are fully resourced during all events. Maintain a comprehensive and current understanding of all racing systems and technical event operations, delivering timely briefings, reports, and escalations to Executive and Event Senior Management. Accountable for ensuring all Formula 1 Event Technical Galleries across the ETC and MTC meet defined operational and performance standards, with reliable system functionality supporting F1 services. Coordinating with infrastructure, IT, and connectivity providers to ensure event readiness. Serve as Systems Manager during operational events or designate an appropriately qualified direct report to assume this role, ensuring the effective delivery of all ETC and MTC duties and responsibilities associated with the position. Assist and advise the Race Operations Executive on race organisation matters, including operational procedures, protocols, team liaison processes, and end of day technical logs. Take responsibility for the timely delivery of F1 Team Documents including all F1 technical documentation, drawings, and models issued to teams on behalf of the MTC. Accountable for the development, profiling, and forecasting of annual departmental budgets (Funding, HR Travellers), including preparation of detailed, data driven business cases for new initiatives ahead of reviews with Finance and the Director. Ability to travel extensively (internationally) What Are We Looking For? Personal Qualities In this role it is essential that you are: Flexible Able to take direction Able to work well within a team Interpersonal and able to communicate with direct/indirect reports and Formula 1 management team Interested in Formula One and associated motorsport Qualifications Not essential to be successful in the role but you may also have the following qualifications: Engineering degree qualification, or equivalent experience in a related industry Experience Prior to the role it would be essential that you: Data mining, statistical analysis and data visualisation across traditional and new media platforms Substantial experience within a Formula 1 team in race engineering and analysis (e.g. vehicle dynamics, race/performance engineering, race strategy and competitor analysis) Have current or recent experience of managing medium sized groups. This includes the strategic growth and development of the group Some desirable experience that you may bring to the role: Recent experience of working within an F1 team operational environment. Leading teams within this environment would be an excellent attribute for this position Knowledge & Skills Prior to the role it is essential that you demonstrate: An analytical mind and a desire to interrogate data which includes the ability to arrive at data driven conclusions within a reasonable amount of time A high degree of computer literacy Ability to make accurate decisions under pressure Operational knowledge of motorsports, trackside engineering roles and race strategy Experience with SQL queries, Matlab, Excel, and other data processing and analysis tools Experience using car telemetry visualisation tools Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits: Private Healthcare scheme Dental Care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices Subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure Opportunities to develop and request training for your role via our in-house Learning and Development team Discount on F1 merchandise Discount at F1's experiences including F1 Arcade and F1 Drive Perkbox benefit portal and more Division:
Join OneAdvanced We'relooking for a Senior CreditLeadto join our Finance Operations team.You'llbe someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end. This is ahandson, high impact role whereyou'llmanage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This role is hybrid, with time in the office Monday-Wednesday and the flexibility to work from home for the remainder of the week. What You Will Do Owning end-to-end collections across your customer portfolio Picking up the phone and proactively engaging customers to resolve payment issues quickly Prioritising aged debt andstrategisingyour approach to maximise cash collection Acting as the go-to escalation point for complex queries and disputes Partnering with Billing, Sales, and Account Management to unblock issues Supporting and guiding Credit Controllers to deliver against targets Maintaining a clean,accurateledger and resolving anomalies Driving process improvements where possible in a busy, evolving environment What You Will Have Proven experience in credit control / collections in a complex environment Strongproblemsolvingskills,youdon'tjust spot issues, you fix them Confidence to pick up the phone and handle challenging conversations Highly organised with the ability to manage multiple priorities A commercial mindset,you understand the balance between cash and customer Experience supporting or mentoring others Comfortable working with systems such as ERPs and tools likeNetSuite and ServiceNow Applications close on 8th May we encourage early applications as we may begin reviewing candidates ahead of the deadline. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
28/05/2026
Full time
Join OneAdvanced We'relooking for a Senior CreditLeadto join our Finance Operations team.You'llbe someone who thrives in a fast-paced environment and takes real ownership of cash collection, customer relationships, and resolving complex issues end-to-end. This is ahandson, high impact role whereyou'llmanage your own portfolio while acting as a senior escalation point and supporting a team of Credit Controllers to stay on track. This role is hybrid, with time in the office Monday-Wednesday and the flexibility to work from home for the remainder of the week. What You Will Do Owning end-to-end collections across your customer portfolio Picking up the phone and proactively engaging customers to resolve payment issues quickly Prioritising aged debt andstrategisingyour approach to maximise cash collection Acting as the go-to escalation point for complex queries and disputes Partnering with Billing, Sales, and Account Management to unblock issues Supporting and guiding Credit Controllers to deliver against targets Maintaining a clean,accurateledger and resolving anomalies Driving process improvements where possible in a busy, evolving environment What You Will Have Proven experience in credit control / collections in a complex environment Strongproblemsolvingskills,youdon'tjust spot issues, you fix them Confidence to pick up the phone and handle challenging conversations Highly organised with the ability to manage multiple priorities A commercial mindset,you understand the balance between cash and customer Experience supporting or mentoring others Comfortable working with systems such as ERPs and tools likeNetSuite and ServiceNow Applications close on 8th May we encourage early applications as we may begin reviewing candidates ahead of the deadline. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
