7 jobs found

Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Johnson Matthey is seeking an ERP Analyst (iSeries/AS400) to support its mission as a leader in sustainable technology. The role involves working with stakeholders to translate business needs into ERP requirements, managing configurations and data, and driving process optimizations. Ideal candidates will have experience with iSeries, functional expertise in ERP, and an ability to work in complex international teams. The position supports hybrid working and offers various benefits, including retirement savings and medical plans.

Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at

Business Analyst - Revenue, 6 months contract, Inside IR35 2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around 2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)

Query Resolution Analyst Solihull Hybrid work model- 3 days in the office & 2 days working from home Position Summary We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you'll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company. our Responsibilities Include Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs To work alongside calling specialist team when workload accommodates Ensure timely and accurate reporting to the business as required Any adhoc duties which may arise Attend bi-weekly calls with the Customer Advocacy Team Attend bi-weekly Business Calls and provide support to the Business Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer Ensuring settlement agreement terms are adhered to - working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries Attend Monthly Legal calls providing information to internal and external legal teams Maintain a database of legal claims / cases Be responsible for Liquidation / Administration cases and maintain a database Providing support / information to VP's and Senior Directors as requested Assisting with ME/QE and YE duties where required Knowledge and Skills, You Bring to the Organization Detail focused ensuring they follow up all unresolved matters and record data accurately Legal and Insolvency experience desirable Target driven Firm but patient approach, strong objection handling skills Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage Strong oral and written communication skills Interpersonal skills Decision making Credit Control experience would be desirable but not essential Infor Values: Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM ). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. About Infor Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

Are you a recent Graduate looking for an opportunity to make a difference, to make a direct impact on how the company performs? If you are, we have several exciting Graduate Opportunities for you! SALARY: starting at £24,000 per annum + Benefits LOCATION: Hybrid working model where most roles can be undertaken through a combination of home and office working. The office is based in Rattray, Blairgowrie, Perthshire, Scotland JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a number of Graduate Opportunities at Castle Water Ltd. We are interested in applicants who should be able to work to a fast pace and fixed deadlines, to liaise with customers, wholesalers, staff, colleagues, and other external bodies such as the regulator. They must have excellent written and problem-solving skills, along with strong communication and organisational abilities. Our current focus for Graduate positions is in our Data / Business Analytics, Key Account Management, Insolvency / Debt Collection, Operations and Complaints teams. Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market. Our graduate salaries start at £24,000 per annum, and we offer a hybrid working model where most roles can be undertaken through a combination of home and office working. People are at the core of everything we do, so if you're looking for a career and not just a job you've come to the right place! The professional training on offer includes professional qualifications in accountancy and law and short courses at top business schools such as LSE. We can promise you a hardworking and lively environment which will equip you with skills that could take you anywhere across our business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us. When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential. KEY RESPONSIBILITIES (dependant on which area you go into) Acquire and share knowledge and skills as part of your daily tasks Analyse and resolve complex revenue and cash issues, and patterns of customer consumption Investigate and report on data trends Opportunity to increase automation including working on robotic process automation Adding value by analysis and problem solving to advise and assist customers Recommend remedial action by identifying root causes, trends and impacts of complaints Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems Prepare and check customer invoices and ensure these are accurate Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance Deliver fair and consistent outcomes for customers KEY SKILLS & EXPERIENCE Good undergraduate degree (or equivalent), ideally with postgraduate qualifications - for Analyst roles degree discipline should be in a highly numerate subject Experience of working in a demanding environment with the ability to deliver to tight deadlines Excellent communication skills, both verbal and written, and must be comfortable working with numbers and calculations Excellent problem-solving skills with the ability to communicate confidently and clearly when explaining complex issues Must have a keen and excellent eye for detail, with he capability to draft and prepare written documentation Willingness to take ownership of issues and see them through to resolution Strong understanding of Microsoft Office is preferred, and for Analyst roles Advanced Excel user essential. We would particularly like to meet candidates with experience of Idea and/or SQL, and any other programming Exceptional organisational skills with the ability to prioritise workload Flourish in a high pressure, challenging and fast paced environment Work independently, but also demonstrate excellent team working skills ABOUT THE COMPANY Castle Water is one of the fastest growing and most successful companies in the utilities sector. Our customers include some of the largest companies and public sector bodies in the UK. Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5* Trust Pilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards. Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5* reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities. NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P7756 This job is being advertised by AWD online on behalf of Castle Water