Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
Planit is a place-based design practice of Landscape Architects, Urban Designers and Visual Storytellers working across five studios in the UK. We’re looking for our first dedicated in-house IT Manager to oversee all our Information Technology requirements.
This is an exciting opportunity to make a real difference, as you’ll be ultimately responsible for the smooth running and development of all our systems, working in conjunction with our third-party support partner.
Key responsibilities:
Managing and working alongside our IT support partner to address IT-related matters, and extend fixes efficiently across the practice; realising a shift from problem-solving to solution-finding
Collaborating with external providers to continually enhance and monitor cyber security, including implementation and adherence to Cyber Essentials
Scoping and delivering future projects to develop our in-house IT systems, policies and processes
Advising the business on IT strategy and appropriate technical infrastructure
Interfacing with our internal Technical Working Group to define and implement practice-wide IT protocols, develop efficiencies, and improve technical standards
Maintaining inventory of all team members’ IT equipment, maintain their efficiency, implement a rolling programme of renewals, plus decommissioning and appropriate disposal.
Purchasing, setting up and management of all devices, such as laptops, tablets and mobile phones
Purchasing and allocating software licences including Vectorworks, Adobe, Affinity, Microsoft 365 and Autodesk
Solid knowledge and experience of managing Apple Macs is absolutely essential, alongside a good understanding of Windows Server technologies, backup strategies, Office 365 Admin, and best practice security principles. Any prior experience in Apple device management software would be distinctly advantageous. You will need to be proactive, self-driven, and able to work under pressure and to meet deadlines.
As an effective communicator and collaborator, you will interact with team members, and provide regular updates to the IT Lead, Richard Line, and the Operations Board. We’d expect you to recommend and implement improvements to our systems and workflows to enable the business to run more efficiently and increase our team’s productivity. Assessment of new technology and its potential application will be required to inform robust Business Cases associated with investment, development and training.
Experience working within a similar role in a creative design studio or the built environment sector would be an advantage but not essential; likewise, an understanding of industry-specific IT protocols (BIM/FTPs/BS or ISO standards relating to IT management).
This full-time role (37.5 hours per week Monday to Friday) is based in our Greater Manchester headquarters in Altrincham. The role will involve regular travel (expenses paid) to our four studios across the UK to provide IT support and advice on site as needed. A full UK Driving Licence will be required.
Planit is an Employee-Owned business, with each co-owner taking personal responsibility within their areas of expertise for the benefit of the team, and success of the practice as a whole. As an accredited B Corp, we prioritise people, planet, and profit equally, and welcome candidates who share these values. Balancing environmental and social considerations within purchasing decisions, identification of digital solutions and disposals will be a pertinent facet of this role.
We support our team by providing benefits that include a minimum of 25 days holiday plus bank holidays, flexible start and finish times (core working hours are 10.00am to 4.30pm), company pension, enhanced maternity and paternity pay, support with professional fees, learning and development, and an annual study allowance.
Discover more about our studios and the work we do here .
To apply for this role, please answer the application questions, and upload a copy of your CV.
Salary: £35,000 – £45,000 according to level of experience
Candidates must be eligible to live and work in the UK. If you require sponsorship, please check your eligibility against the relevant criteria on the UK Government website before submitting your application.
No agencies please.
Closing date: Monday 25 May 23:59
11/05/2026
Full time
Planit is a place-based design practice of Landscape Architects, Urban Designers and Visual Storytellers working across five studios in the UK. We’re looking for our first dedicated in-house IT Manager to oversee all our Information Technology requirements.
This is an exciting opportunity to make a real difference, as you’ll be ultimately responsible for the smooth running and development of all our systems, working in conjunction with our third-party support partner.
Key responsibilities:
Managing and working alongside our IT support partner to address IT-related matters, and extend fixes efficiently across the practice; realising a shift from problem-solving to solution-finding
Collaborating with external providers to continually enhance and monitor cyber security, including implementation and adherence to Cyber Essentials
Scoping and delivering future projects to develop our in-house IT systems, policies and processes
Advising the business on IT strategy and appropriate technical infrastructure
Interfacing with our internal Technical Working Group to define and implement practice-wide IT protocols, develop efficiencies, and improve technical standards
Maintaining inventory of all team members’ IT equipment, maintain their efficiency, implement a rolling programme of renewals, plus decommissioning and appropriate disposal.
Purchasing, setting up and management of all devices, such as laptops, tablets and mobile phones
Purchasing and allocating software licences including Vectorworks, Adobe, Affinity, Microsoft 365 and Autodesk
Solid knowledge and experience of managing Apple Macs is absolutely essential, alongside a good understanding of Windows Server technologies, backup strategies, Office 365 Admin, and best practice security principles. Any prior experience in Apple device management software would be distinctly advantageous. You will need to be proactive, self-driven, and able to work under pressure and to meet deadlines.
As an effective communicator and collaborator, you will interact with team members, and provide regular updates to the IT Lead, Richard Line, and the Operations Board. We’d expect you to recommend and implement improvements to our systems and workflows to enable the business to run more efficiently and increase our team’s productivity. Assessment of new technology and its potential application will be required to inform robust Business Cases associated with investment, development and training.
Experience working within a similar role in a creative design studio or the built environment sector would be an advantage but not essential; likewise, an understanding of industry-specific IT protocols (BIM/FTPs/BS or ISO standards relating to IT management).
This full-time role (37.5 hours per week Monday to Friday) is based in our Greater Manchester headquarters in Altrincham. The role will involve regular travel (expenses paid) to our four studios across the UK to provide IT support and advice on site as needed. A full UK Driving Licence will be required.
Planit is an Employee-Owned business, with each co-owner taking personal responsibility within their areas of expertise for the benefit of the team, and success of the practice as a whole. As an accredited B Corp, we prioritise people, planet, and profit equally, and welcome candidates who share these values. Balancing environmental and social considerations within purchasing decisions, identification of digital solutions and disposals will be a pertinent facet of this role.
We support our team by providing benefits that include a minimum of 25 days holiday plus bank holidays, flexible start and finish times (core working hours are 10.00am to 4.30pm), company pension, enhanced maternity and paternity pay, support with professional fees, learning and development, and an annual study allowance.
Discover more about our studios and the work we do here .
To apply for this role, please answer the application questions, and upload a copy of your CV.
Salary: £35,000 – £45,000 according to level of experience
Candidates must be eligible to live and work in the UK. If you require sponsorship, please check your eligibility against the relevant criteria on the UK Government website before submitting your application.
No agencies please.
Closing date: Monday 25 May 23:59
Cambridge University Press & Assessment
Shaftesbury Road, Cambridge, UK
Job Title: Lead Software Architect
Salary: £68,600 to £91,700
Location: Cambridge, UK – Hybrid
Contract: Permanent
Hours: Full time, 35 Hours Per Week
Are you enthusiastic about shaping technology that delivers impact at scale?
As we continue to evolve our digital platforms to support learners, lecturers and researchers around the world, we are looking to appoint an experienced and motivated Lead Software Architect to join our Academic Technology group here at Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
This is a fantastic opportunity to play a meaningful role in shaping the technical foundations of globally used digital products, ensuring they remain scalable, secure and fit for the future.
About the role
As Lead Software Architect, you will be accountable for owning the software architecture and engineering delivery across a product or platform vertical within our Academic Technology group.
Working at the intersection of solution architecture, product and engineering, you will translate solution designs and product priorities into well‑architected, shippable software, ensuring that technical direction is sound and delivery is sustained from planning through to production and live operation.
You will provide technical leadership across the full engineering lifecycle, including backend and frontend architecture, infrastructure, CI/CD pipelines and operational readiness. While this is not primarily a hands‑on coding role, it requires a strong engineering background and the ability to review code, challenge design decisions, unblock engineers and engage directly where it adds value.
A core aspect of the role is leading the adoption of AI‑enhanced engineering practices. You will shape how teams use AI‑assisted tooling across planning, development and quality assurance, focusing on responsible, practical use that measurably improves delivery quality, throughput and maintainability.
You will work closely with Solution Architects, Product Owners and UX colleagues to ensure requirements are technically feasible, well specified and correctly decomposed, acting as the key technical bridge between solution intent and engineering execution.
Additional responsibilities and accountabilities:
Owning the software architecture for an assigned product or platform area, ensuring solutions support both current delivery and future scalability.
Driving engineering delivery from planning through to production, translating solution designs into implementable engineering plans with clear scope, dependencies and sequencing.
Providing technical leadership and direction to distributed engineering teams, including Far shore, near shore and contract resources.
Removing technical blockers, making pragmatic trade‑off decisions and keeping delivery on track.
Defining and upholding technical standards, patterns and engineering conventions.
Leading the adoption of AI‑assisted software development practices and tooling across engineering teams.
Owning operational readiness, including infrastructure, CI/CD pipelines, monitoring and developer experience.
Evaluating technology and tooling choices, including build‑vs‑buy decisions, with clear and defensible rationale.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
As a senior software architecture or engineering leader, you will have a proven record of owning complex platforms or digital products end‑to‑end. You will be confident operating across technical and non‑technical audiences, bringing sound judgement, strong communication skills and a pragmatic approach to decision‑making.
You will have experience translating product and solution designs into engineering delivery, leading distributed teams, and balancing technical quality with delivery pace in complex environments.
If you meet the above minimum requirements, we encourage you to apply.
Your application will be even stronger if you can also demonstrate experience in content platforms, education technology, modern web technology stacks, or introducing new engineering tools and practices.
For a detailed job description, refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical, Dental and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
We aim to support candidates by making our interview process clear and transparent. If you are shortlisted and progressed through the stages, you can expect:
2 questions to answer at the application stage with a CV.
A 15-minute screening call with the Hiring Manager.
First stage interview, in person (if possible) with senior engineering and product colleagues.
Final stage interview: with Hiring Manager and Group Director, in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers, and researchers across the globe – for the benefit of individuals, society, and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
27/04/2026
Full time
Job Title: Lead Software Architect
Salary: £68,600 to £91,700
Location: Cambridge, UK – Hybrid
Contract: Permanent
Hours: Full time, 35 Hours Per Week
Are you enthusiastic about shaping technology that delivers impact at scale?
As we continue to evolve our digital platforms to support learners, lecturers and researchers around the world, we are looking to appoint an experienced and motivated Lead Software Architect to join our Academic Technology group here at Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
This is a fantastic opportunity to play a meaningful role in shaping the technical foundations of globally used digital products, ensuring they remain scalable, secure and fit for the future.
About the role
As Lead Software Architect, you will be accountable for owning the software architecture and engineering delivery across a product or platform vertical within our Academic Technology group.
Working at the intersection of solution architecture, product and engineering, you will translate solution designs and product priorities into well‑architected, shippable software, ensuring that technical direction is sound and delivery is sustained from planning through to production and live operation.
You will provide technical leadership across the full engineering lifecycle, including backend and frontend architecture, infrastructure, CI/CD pipelines and operational readiness. While this is not primarily a hands‑on coding role, it requires a strong engineering background and the ability to review code, challenge design decisions, unblock engineers and engage directly where it adds value.
A core aspect of the role is leading the adoption of AI‑enhanced engineering practices. You will shape how teams use AI‑assisted tooling across planning, development and quality assurance, focusing on responsible, practical use that measurably improves delivery quality, throughput and maintainability.
You will work closely with Solution Architects, Product Owners and UX colleagues to ensure requirements are technically feasible, well specified and correctly decomposed, acting as the key technical bridge between solution intent and engineering execution.
Additional responsibilities and accountabilities:
Owning the software architecture for an assigned product or platform area, ensuring solutions support both current delivery and future scalability.
Driving engineering delivery from planning through to production, translating solution designs into implementable engineering plans with clear scope, dependencies and sequencing.
Providing technical leadership and direction to distributed engineering teams, including Far shore, near shore and contract resources.
Removing technical blockers, making pragmatic trade‑off decisions and keeping delivery on track.
Defining and upholding technical standards, patterns and engineering conventions.
Leading the adoption of AI‑assisted software development practices and tooling across engineering teams.
Owning operational readiness, including infrastructure, CI/CD pipelines, monitoring and developer experience.
Evaluating technology and tooling choices, including build‑vs‑buy decisions, with clear and defensible rationale.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
About You
As a senior software architecture or engineering leader, you will have a proven record of owning complex platforms or digital products end‑to‑end. You will be confident operating across technical and non‑technical audiences, bringing sound judgement, strong communication skills and a pragmatic approach to decision‑making.
You will have experience translating product and solution designs into engineering delivery, leading distributed teams, and balancing technical quality with delivery pace in complex environments.
If you meet the above minimum requirements, we encourage you to apply.
Your application will be even stronger if you can also demonstrate experience in content platforms, education technology, modern web technology stacks, or introducing new engineering tools and practices.
For a detailed job description, refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including:
28 days annual leave plus bank holidays
Private medical, Dental and Permanent Health Insurance
Discretionary annual bonus
Group personal pension scheme
Life assurance up to 4 x annual salary
Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 8th May. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after it closes.
We aim to support candidates by making our interview process clear and transparent. If you are shortlisted and progressed through the stages, you can expect:
2 questions to answer at the application stage with a CV.
A 15-minute screening call with the Hiring Manager.
First stage interview, in person (if possible) with senior engineering and product colleagues.
Final stage interview: with Hiring Manager and Group Director, in-person at our offices in Cambridge.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers, and researchers across the globe – for the benefit of individuals, society, and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
30/01/2026
Full time
We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services.
This is a senior leadership role with responsibility for the delivery, resilience and continuous improvement of the organisation’s technology estate including workplace technology, infrastructure, networks, IT service management and will involve working with third-party suppliers.
Working closely with the IT Manager, you’ll provide day-to-day operational oversight while also leading technology projects and improvement programmes that modernise systems, strengthen resilience and embed best practice. You’ll act as a trusted point of contact for technology change across the organisation — listening to colleagues, understanding their needs and translating them into practical, effective solutions.
You will also support with the procurement and management of IT goods and services, ensuring strong supplier performance, value for money and responsible use of resources. Providing a responsive, customer-focused IT service is central to this role. You’ll ensure high-quality advice, effective support and timely resolution of issues for colleagues across the organisation.
The role requires a strong background and understanding of IT, as well as of our organisations key priorities, challenges, creativity, and pragmatism. You should be able to apply best practice from across the technology sector, adapting for our not-for-profit organisation where value for money, resource management, and effective frontline services are essential.
This varied role will include specific responsibility for:
Working with colleagues to understand organisational needs, challenges, and opportunities, and translating these into clear, evidence-based technology requirements
Lead the mobilisation of new technology products and services across their full lifecycle, from identification and business case development through to implementation, adoption, optimisation, and retirement
Ensure product and service roadmaps are aligned with organisational priorities, user needs, and available resources
Oversee change management and user adoption activities to ensure new products and services are embedded effectively across the organisation
Balance strategic oversight with hands-on involvement to ensure successful delivery and ongoing value from technology investments
Lead and deliver technology projects and continuous improvement programmes to modernise systems and strengthen organisational resilience - translating organisational needs into practical and well-evidenced technology solutions
Lead on cyber security, including security controls, patch management, system updates, risk identification and mitigation
Lead and support the organisation in achieving and maintaining Cyber Essentials Plus accreditation
Ensure strong cyber security practices are embedded and consistently applied across the organisation
Ensure infrastructure, applications and devices are proactively monitored, secure, compliant, and well maintained
Apply technology best practice in a pragmatic way, adapted to the needs and constraints of a not-for-profit organisation
We will support your ongoing professional development with access to training and membership of professional networks.
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Vacancy Reference Number: 84299
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 38 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas .
Engineering Manager/Technical Lead (Java) sought by leading financial services boutique based in the city of London. * Extensive experience in Java development, with a strong focus on leading and mentoring teams * Proven ability to manage offshore and geographically distributed teams effectively * Solid background in full-stack development and platform engineering * Confident in owning and driving the end-to-end software delivery life cycle * Experience working within Capital Markets environments is a must * Comfortable operating in fast-paced, high-growth or scale-up settings * Strong understanding of Agile methodologies, DevOps practices, and cloud-native technologies * Excellent communication skills, with a track record of managing and collaborating with stakeholders Salary up to £150,000 per annum/3 days on site in the city of London Please apply for further details. Kishan Shah
18/05/2026
Full time
Engineering Manager/Technical Lead (Java) sought by leading financial services boutique based in the city of London. * Extensive experience in Java development, with a strong focus on leading and mentoring teams * Proven ability to manage offshore and geographically distributed teams effectively * Solid background in full-stack development and platform engineering * Confident in owning and driving the end-to-end software delivery life cycle * Experience working within Capital Markets environments is a must * Comfortable operating in fast-paced, high-growth or scale-up settings * Strong understanding of Agile methodologies, DevOps practices, and cloud-native technologies * Excellent communication skills, with a track record of managing and collaborating with stakeholders Salary up to £150,000 per annum/3 days on site in the city of London Please apply for further details. Kishan Shah
About Scrumconnect Consulting: Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, and more to deliver innovative digital services that matter. We're seeking a seasoned Data Lead to own and deliver the data strategy for govt client that uses services used by over 18m citizens encompassing three newly rebuilt benefits systems. You will define where our data capabilities are today, set the future vision, and architect the roadmap to get us there-then design the data team to execute it. Key Responsibilities ? Data Strategy & Governance ? Lead the end-to-end Data Strategy for Bereavement & Care services. ? Map the as-is and to-be state of our data platforms and pipelines. ? Develop a 3-month strategic roadmap aligned with the wider Government Data Strategy. ? Define and embed organisational policies, standards and guidelines for secure, scalable data services. ? Technical Leadership & Architecture ? Select and evolve data engineering methods, tools and techniques. ? Ensure adherence to agreed technical strategies and architectures. ? Plan and drive delivery of complex data engineering programmes across multiple systems. ? Balance functional and non-functional requirements when designing data solutions. ? Team Design & Delivery ? Define the optimal data team structure (roles, skills, capacity) to deliver the strategy. ? Design and chair multi-functional delivery teams, mentoring engineers, scientists and analysts. ? Partner with our delivery provider to onboard specialist roles per your recommendations. ? Oversee implementation of new data platforms, ETL pipelines, and analytical models. ? Standards, Compliance & Quality ? Monitor application of data standards, governance frameworks and security controls. ? Embed strong data quality, lineage and protection practices across all systems. ? Contribute to and enforce enterprise-wide data engineering policies and compliance. Required Experience & Skills ? Data Leadership: = 10 years across data engineering, data science or analytics; proven track record setting/executing data strategies in complex organisations. ? Technical Breadth: ? Cloud-based data platforms AWS must (Azure, AWS or equivalent) ? Modern ETL/ELT tools and data pipeline frameworks ? Data modelling, warehousing and transformation best practices ? Data science/ML life cycle from prototype to production ? Government/Public Sector: Experience to GDS-equivalent standards; strong grasp of GDPR, FOI and public-sector procurement. ? Communication & Stakeholder Management: Able to translate technical concepts for non-tech executives; excellent mentoring and team-building skills. Tech Stack ? Performance Analytics: Google Analytics, Google BigQuery, Google Looker Studio, Google Tag Manager Desirable ? Domain experience in benefits or civic services (eg public sector). ? Previous contracting under SIFA or similar public-sector frameworks. ? Security clearance (BPSS, SC or DV) or willingness to obtain. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
18/05/2026
Full time
About Scrumconnect Consulting: Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, and more to deliver innovative digital services that matter. We're seeking a seasoned Data Lead to own and deliver the data strategy for govt client that uses services used by over 18m citizens encompassing three newly rebuilt benefits systems. You will define where our data capabilities are today, set the future vision, and architect the roadmap to get us there-then design the data team to execute it. Key Responsibilities ? Data Strategy & Governance ? Lead the end-to-end Data Strategy for Bereavement & Care services. ? Map the as-is and to-be state of our data platforms and pipelines. ? Develop a 3-month strategic roadmap aligned with the wider Government Data Strategy. ? Define and embed organisational policies, standards and guidelines for secure, scalable data services. ? Technical Leadership & Architecture ? Select and evolve data engineering methods, tools and techniques. ? Ensure adherence to agreed technical strategies and architectures. ? Plan and drive delivery of complex data engineering programmes across multiple systems. ? Balance functional and non-functional requirements when designing data solutions. ? Team Design & Delivery ? Define the optimal data team structure (roles, skills, capacity) to deliver the strategy. ? Design and chair multi-functional delivery teams, mentoring engineers, scientists and analysts. ? Partner with our delivery provider to onboard specialist roles per your recommendations. ? Oversee implementation of new data platforms, ETL pipelines, and analytical models. ? Standards, Compliance & Quality ? Monitor application of data standards, governance frameworks and security controls. ? Embed strong data quality, lineage and protection practices across all systems. ? Contribute to and enforce enterprise-wide data engineering policies and compliance. Required Experience & Skills ? Data Leadership: = 10 years across data engineering, data science or analytics; proven track record setting/executing data strategies in complex organisations. ? Technical Breadth: ? Cloud-based data platforms AWS must (Azure, AWS or equivalent) ? Modern ETL/ELT tools and data pipeline frameworks ? Data modelling, warehousing and transformation best practices ? Data science/ML life cycle from prototype to production ? Government/Public Sector: Experience to GDS-equivalent standards; strong grasp of GDPR, FOI and public-sector procurement. ? Communication & Stakeholder Management: Able to translate technical concepts for non-tech executives; excellent mentoring and team-building skills. Tech Stack ? Performance Analytics: Google Analytics, Google BigQuery, Google Looker Studio, Google Tag Manager Desirable ? Domain experience in benefits or civic services (eg public sector). ? Previous contracting under SIFA or similar public-sector frameworks. ? Security clearance (BPSS, SC or DV) or willingness to obtain. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
Job Title : Analytical Engineer Target Start Date: ASAP Contract Type: Permanent Salary Range: £55,000 - £70,000 Location: Reigate - Hybrid Closing Date for applications: 26th May Analytical Engineer: We are looking for a talented Analytical Engineer to join our growing team. You will work with Data Engineers, Data Scientists, Developers, Analysts, and Architects to build smart data and AI solutions that help improve products and business decisions. This role is ideal for someone who enjoys solving problems, working with modern cloud technology, and building scalable data platforms. Main Responsibilities as Analytical Engineer: Build and support data products on a modern cloud platform. Work with Product Managers and Data & AI teams to solve business and data challenges, including GenAI projects. Design and improve data pipelines, workflows, and platform tools. Bring together data from different systems while making sure data is accurate, secure, and reliable. Follow engineering standards and best practices to create consistent and reusable solutions. Support and mentor team members across the wider Data team. Work closely with agile teams to deliver data products that support machine learning and AI projects. Help business stakeholders understand technical solutions and project goals. Support data governance through testing, documentation, and quality checks. Keep up to date with new technologies and share ideas that improve the platform and ways of working. Skills and experience you need as Analytical Engineer: Strong interest in building reliable and scalable data platforms. Experience working with large datasets from different sources. Good communication and teamwork skills. Experience with cloud data platforms such as Databricks or Snowflake on AWS. Strong skills in Python, PySpark, and SQL. Good understanding of ETL/ELT pipelines and data transformation. Experience with data modelling and database optimisation. Strong knowledge of DBT and SQL best practices. Experience using CI/CD and version control tools such as Git and Jenkins. Experience with orchestration tools such as Airflow. Knowledge of BI and visualisation platforms such as Tableau. A mindset focused on learning, improvement, and software engineering best practices. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're alwa
18/05/2026
Full time
Job Title : Analytical Engineer Target Start Date: ASAP Contract Type: Permanent Salary Range: £55,000 - £70,000 Location: Reigate - Hybrid Closing Date for applications: 26th May Analytical Engineer: We are looking for a talented Analytical Engineer to join our growing team. You will work with Data Engineers, Data Scientists, Developers, Analysts, and Architects to build smart data and AI solutions that help improve products and business decisions. This role is ideal for someone who enjoys solving problems, working with modern cloud technology, and building scalable data platforms. Main Responsibilities as Analytical Engineer: Build and support data products on a modern cloud platform. Work with Product Managers and Data & AI teams to solve business and data challenges, including GenAI projects. Design and improve data pipelines, workflows, and platform tools. Bring together data from different systems while making sure data is accurate, secure, and reliable. Follow engineering standards and best practices to create consistent and reusable solutions. Support and mentor team members across the wider Data team. Work closely with agile teams to deliver data products that support machine learning and AI projects. Help business stakeholders understand technical solutions and project goals. Support data governance through testing, documentation, and quality checks. Keep up to date with new technologies and share ideas that improve the platform and ways of working. Skills and experience you need as Analytical Engineer: Strong interest in building reliable and scalable data platforms. Experience working with large datasets from different sources. Good communication and teamwork skills. Experience with cloud data platforms such as Databricks or Snowflake on AWS. Strong skills in Python, PySpark, and SQL. Good understanding of ETL/ELT pipelines and data transformation. Experience with data modelling and database optimisation. Strong knowledge of DBT and SQL best practices. Experience using CI/CD and version control tools such as Git and Jenkins. Experience with orchestration tools such as Airflow. Knowledge of BI and visualisation platforms such as Tableau. A mindset focused on learning, improvement, and software engineering best practices. At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas: Flexible Working- Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Mindfulness. Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them- Partner Life Assurance and Critical Illness cover. Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops. Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Supporting you back to work- Return to work programme after maternity leave. About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , member of iCAN and GAIN . As a Disability Confident Leader , we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone . We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.Our aim is to have great people everywhere in our business and we're alwa
Product Owner | Hybrid working | Somerset-based Head Office Are you a Product Owner who thrives at the intersection of technology and business value? We're recruiting on behalf of a well-known, fast-paced retail organisation looking for an experienced Product Owner to take ownership of a critical technology domain and help shape the future of their digital and operational platforms. The Opportunity This is a high-impact role sitting within a large-scale technology programme, where you'll own and drive the vision, roadmap, and delivery of an assigned product area. You'll lead a cross-functional team to deliver prioritised outcomes at pace, balancing time, quality, and value, while enabling stable ERP delivery and continuous improvement across the business. You'll work closely with a Product Manager and a wide range of business and technology stakeholders, translating complex priorities into clear, actionable backlogs and delivering solutions that make a real difference to customers and colleagues alike. What You'll Be Doing Owning the end-to-end product vision, roadmap, and backlog for your domain, keeping everything aligned to business strategy and programme objectives Building strong relationships with stakeholders across business and technology to understand priorities, dependencies, and constraints Collaborating with internal teams and third-party partners to shape and deliver integrated solutions across the value stream Driving backlog refinement, sprint planning, and release management alongside Delivery Leads and engineering teams Defining feature propositions and MVPs that deliver value quickly and safely Working closely with Solution Architects to align product direction with the target technical vision - understanding and managing technical trade-offs confidently Tracking and communicating outcome-based metrics, benefits realisation, and delivery progress to stakeholders Balancing delivery momentum with platform stability, including prioritising defect resolution What We're Looking For Proven product management experience delivering IT-related change within a logistics or retail environment Solid understanding of agile working practices and product methodology Confident communicator and influencer who can operate effectively across a Matrix, cross-functional organisation Comfortable managing technical complexity alongside business value in prioritisation decisions Analytical mindset with strong IT literacy A natural collaborator with excellent networking and stakeholder management skills at all levels Retail industry experience is desirable but not essential - what matters most is your ability to build, engage, and lead using robust product methodology. The Culture This organisation values accountability, agility, and customer-first thinking. You'll be joining a team that takes ownership, champions the customer experience, and isn't afraid to bring fresh ideas to the table. Ready to take ownership of something that matters? If you're a Product Owner looking for your next challenge in a large-scale, complex technology environment, we'd love to hear from you. Apply now or get in touch for a confidential conversation. *Rates depend on experience and client requirements
18/05/2026
Full time
Product Owner | Hybrid working | Somerset-based Head Office Are you a Product Owner who thrives at the intersection of technology and business value? We're recruiting on behalf of a well-known, fast-paced retail organisation looking for an experienced Product Owner to take ownership of a critical technology domain and help shape the future of their digital and operational platforms. The Opportunity This is a high-impact role sitting within a large-scale technology programme, where you'll own and drive the vision, roadmap, and delivery of an assigned product area. You'll lead a cross-functional team to deliver prioritised outcomes at pace, balancing time, quality, and value, while enabling stable ERP delivery and continuous improvement across the business. You'll work closely with a Product Manager and a wide range of business and technology stakeholders, translating complex priorities into clear, actionable backlogs and delivering solutions that make a real difference to customers and colleagues alike. What You'll Be Doing Owning the end-to-end product vision, roadmap, and backlog for your domain, keeping everything aligned to business strategy and programme objectives Building strong relationships with stakeholders across business and technology to understand priorities, dependencies, and constraints Collaborating with internal teams and third-party partners to shape and deliver integrated solutions across the value stream Driving backlog refinement, sprint planning, and release management alongside Delivery Leads and engineering teams Defining feature propositions and MVPs that deliver value quickly and safely Working closely with Solution Architects to align product direction with the target technical vision - understanding and managing technical trade-offs confidently Tracking and communicating outcome-based metrics, benefits realisation, and delivery progress to stakeholders Balancing delivery momentum with platform stability, including prioritising defect resolution What We're Looking For Proven product management experience delivering IT-related change within a logistics or retail environment Solid understanding of agile working practices and product methodology Confident communicator and influencer who can operate effectively across a Matrix, cross-functional organisation Comfortable managing technical complexity alongside business value in prioritisation decisions Analytical mindset with strong IT literacy A natural collaborator with excellent networking and stakeholder management skills at all levels Retail industry experience is desirable but not essential - what matters most is your ability to build, engage, and lead using robust product methodology. The Culture This organisation values accountability, agility, and customer-first thinking. You'll be joining a team that takes ownership, champions the customer experience, and isn't afraid to bring fresh ideas to the table. Ready to take ownership of something that matters? If you're a Product Owner looking for your next challenge in a large-scale, complex technology environment, we'd love to hear from you. Apply now or get in touch for a confidential conversation. *Rates depend on experience and client requirements
Salesforce Technical Lead Location: Global/Various (eg, India, Europe, North America - based on other tech roles) Employment Type: Full-time Role Overview The Salesforce Technical Lead will be responsible for defining and communicating the technical architecture and vision for Salesforce platforms. This role will lead the design, development, and deployment of scalable CRM solutions to support Sodexo's global business services, sales operations, and client engagement strategies. Key Responsibilities Technical Leadership & Strategy: Lead and mentor a team of Salesforce developers and architects, setting technical direction and ensuring adherence to best practices. Own the technical roadmap and drive the adoption of a common Salesforce strategy across global regions. Development & Architecture: Lead hands-on design and development (approx. 60% of time) of Salesforce solutions, including custom applications, integrations, and data models. Architect scalable solutions for multi-region deployment and high user concurrency. Integration Management: Design and oversee integrations between Salesforce and other enterprise systems (ERP, marketing automation, data platforms) using Middleware such as MuleSoft, Azure iPaaS, or similar technologies. Governance & Best Practices: Enforce coding standards, conduct code reviews, and manage the deployment of releases using CI/CD principles (eg, using Azure DevOps or Salesforce DX). Stakeholder Collaboration: Work closely with product managers, business stakeholders, and other technical leads to translate business requirements into technical solutions, particularly supporting sales processes and CRM administration. Requirements & Qualifications Experience: 10-15 years in software development, with 5+ years as a Technical Lead focused on Salesforce. Salesforce Expertise: Deep expertise in Salesforce platform (Sales Cloud, Service Cloud), including Apex, Lightning Web Components, and configuration. Technical Skills: Strong experience with Salesforce integrations (REST/SOAP APIs, Middleware), data management, and security models. Methodologies: Proven experience working with Agile frameworks (SAFe, Scrum) and CI/CD pipelines. Soft Skills: Strong leadership, stakeholder management, communication, and problem-solving abilities. Language: Fluent English required.
18/05/2026
Contractor
Salesforce Technical Lead Location: Global/Various (eg, India, Europe, North America - based on other tech roles) Employment Type: Full-time Role Overview The Salesforce Technical Lead will be responsible for defining and communicating the technical architecture and vision for Salesforce platforms. This role will lead the design, development, and deployment of scalable CRM solutions to support Sodexo's global business services, sales operations, and client engagement strategies. Key Responsibilities Technical Leadership & Strategy: Lead and mentor a team of Salesforce developers and architects, setting technical direction and ensuring adherence to best practices. Own the technical roadmap and drive the adoption of a common Salesforce strategy across global regions. Development & Architecture: Lead hands-on design and development (approx. 60% of time) of Salesforce solutions, including custom applications, integrations, and data models. Architect scalable solutions for multi-region deployment and high user concurrency. Integration Management: Design and oversee integrations between Salesforce and other enterprise systems (ERP, marketing automation, data platforms) using Middleware such as MuleSoft, Azure iPaaS, or similar technologies. Governance & Best Practices: Enforce coding standards, conduct code reviews, and manage the deployment of releases using CI/CD principles (eg, using Azure DevOps or Salesforce DX). Stakeholder Collaboration: Work closely with product managers, business stakeholders, and other technical leads to translate business requirements into technical solutions, particularly supporting sales processes and CRM administration. Requirements & Qualifications Experience: 10-15 years in software development, with 5+ years as a Technical Lead focused on Salesforce. Salesforce Expertise: Deep expertise in Salesforce platform (Sales Cloud, Service Cloud), including Apex, Lightning Web Components, and configuration. Technical Skills: Strong experience with Salesforce integrations (REST/SOAP APIs, Middleware), data management, and security models. Methodologies: Proven experience working with Agile frameworks (SAFe, Scrum) and CI/CD pipelines. Soft Skills: Strong leadership, stakeholder management, communication, and problem-solving abilities. Language: Fluent English required.
The closing date for this position is the 19 th May 2026 ICT Technician Band 5 NIAS HQ, Knockbracken Temporary (Approx 6 months) £15.88 per hour 37.5 hours per week Main Purpose The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust's IT Systems and Services. Main Roles and Responsibilities 1.In conjunction with the Senior IT Technician and IT Manager implement the Trust's IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives. 2.Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures. 3.Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution. 4.Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users. 5.Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults. 6.Participate in a security rota to change backup tapes in accordance with Trust policies and procedures. 7.Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments. 8.Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures. 9.Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet. 10.Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services. 11.To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice. 12.To monitor and maintain stock control and supplies for IT Department. 13.Participate in projects as directed by the IT Manager. 14.Participate in the IT on call rota. Essential Criteria: (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV) 1. University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches. 2. Working knowledge and experience of Microsoft desktop application software and Windows 2003 server. 3. Working knowledge and experience of Help Desk Management Systems. 4. Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. 5. Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full. Relates to any individual who has declared that they have a disability, which debars them from driving. 6. Applicants will be required to participate in the IT on call rota. Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
18/05/2026
Full time
The closing date for this position is the 19 th May 2026 ICT Technician Band 5 NIAS HQ, Knockbracken Temporary (Approx 6 months) £15.88 per hour 37.5 hours per week Main Purpose The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust's IT Systems and Services. Main Roles and Responsibilities 1.In conjunction with the Senior IT Technician and IT Manager implement the Trust's IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives. 2.Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures. 3.Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary in conjunction with third party maintainers to achieve a satisfactory and timely resolution. 4.Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users. 5.Maintenance and support of third party software within NIAS and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults. 6.Participate in a security rota to change backup tapes in accordance with Trust policies and procedures. 7.Undertake site visits for the repair, maintenance and assessment of requirements for planned/proposed IT developments. 8.Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures. 9.Participate in the planning, design, implementation, maintenance and ongoing development of the NIAS website and intranet. 10.Attend and actively participate in team meetings and work with the IT Senior Technician and IT Manager to improve and/or consistently maintain IT Systems and Services. 11.To propose and implement changes to IT policies and procedures within own work area, in order to improve organisational practice. 12.To monitor and maintain stock control and supplies for IT Department. 13.Participate in projects as directed by the IT Manager. 14.Participate in the IT on call rota. Essential Criteria: (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV) 1. University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches OR A minimum of 4 years experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches. 2. Working knowledge and experience of Microsoft desktop application software and Windows 2003 server. 3. Working knowledge and experience of Help Desk Management Systems. 4. Working knowledge and experience of Intranet/Internet Portal Systems and Technologies. 5. Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full. Relates to any individual who has declared that they have a disability, which debars them from driving. 6. Applicants will be required to participate in the IT on call rota. Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation. We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible. Please note only those candidates shortlisted may be contacted. Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time. Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level.
Why N-able At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. You will be responsible for leading and overseeing the Service Desk team, ensuring the delivery of high-quality technical support services to all users. This role involves managing the day-to-day operations of the Service Desk, implementing best practices, developing and mentoring team members, and working closely with other IT departments to ensure a seamless support experience. What You'll Do Collaborate closely between IT and the business to integrate highly valued IT services and solutions. Provide matrix accountability throughout IT. Drive continuous service improvement by monitoring the critical service level KPIs. Fosters data-driven conversations around your organization. Drive cross-site initiatives and projects within IT. Develop an environment that fosters a high-performance and innovative organization. Manage the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities. Responsible for the ongoing mentoring, training, and performance output of the Service Desk team. Meet with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keep customers informed of any changes that impact the employee base. Maintain and enhance enterprise Incident Management, Problem Management, Knowledge Management, and Service Request processes. Strong executive presence, with the ability to coordinate, communicate, and manage at all levels in the organization. Exceptional customer relationship skills with experience managing and developing technical staff and teams. Organize and deliver remote site services for corporate events including yearly meetings, significant off-sites What You'll Bring 3+ Years of people management or team lead experience Strong organization skills Customer advocate and relentless passion to solve issues quickly Broad knowledge in the following areas: desktop PC, administration, email administration,Microsoft productivity tools, Atlassian Suite, and telecommunications Strong analysis capabilities and skills in structured problem -solving Purple Perks Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid Volunteer Days per year Employee Stock Purchase Program Fund-raising opportunities as part of our giving program N-able Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility About N-able At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
18/05/2026
Full time
Why N-able At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. You will be responsible for leading and overseeing the Service Desk team, ensuring the delivery of high-quality technical support services to all users. This role involves managing the day-to-day operations of the Service Desk, implementing best practices, developing and mentoring team members, and working closely with other IT departments to ensure a seamless support experience. What You'll Do Collaborate closely between IT and the business to integrate highly valued IT services and solutions. Provide matrix accountability throughout IT. Drive continuous service improvement by monitoring the critical service level KPIs. Fosters data-driven conversations around your organization. Drive cross-site initiatives and projects within IT. Develop an environment that fosters a high-performance and innovative organization. Manage the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities. Responsible for the ongoing mentoring, training, and performance output of the Service Desk team. Meet with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keep customers informed of any changes that impact the employee base. Maintain and enhance enterprise Incident Management, Problem Management, Knowledge Management, and Service Request processes. Strong executive presence, with the ability to coordinate, communicate, and manage at all levels in the organization. Exceptional customer relationship skills with experience managing and developing technical staff and teams. Organize and deliver remote site services for corporate events including yearly meetings, significant off-sites What You'll Bring 3+ Years of people management or team lead experience Strong organization skills Customer advocate and relentless passion to solve issues quickly Broad knowledge in the following areas: desktop PC, administration, email administration,Microsoft productivity tools, Atlassian Suite, and telecommunications Strong analysis capabilities and skills in structured problem -solving Purple Perks Medical, dental and vision coverage Generous PTO and observed holidays 2 Paid Volunteer Days per year Employee Stock Purchase Program Fund-raising opportunities as part of our giving program N-able Learning - custom learning experience as part of our investment in you The Way We Work - our hybrid working model based on trust and flexibility About N-able At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice-to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
At M&S, we are transforming our supply chain from "factory to floor" as part of our ambition to become a leading omnichannel retailer. With plans to significantly grow our online Fashion, Home & Beauty business, every stage of the journey-how products are made, moved, stored, and delivered matters more than ever. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them. Love that! Then you can play an instrumental part in our journey. Do you thrive on Precision, Quality, and Process Improvement? Then join us as Quality Assurance Technician and make an impact at our Distribution Centre in Castle Donington! The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement. We are looking for someone who works in a collaborative way and is a customer focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success. The salary for the role is £27,000 to circa £30,000 dependent on experience and the working hours are Monday to Friday, 6:00 to 18:00pm. We have 2 vacancies one on WK 1 Days and one on WK 2 days; please state your preference when applying. NB: You will be required to upload a copy of your CV to your application and complete a numerical reasoning assessment as part of the application process. Selected candidates be invited to attend an in-person assessment on site. What you'll do Your key accountabilities will include: Support development and maintenance of Quality Assurance (QA) and Compliance Standards Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting Review quality and compliance performance and compile reports, highlighting potential risks and issues Act as a contact point for operations in relation to QA and Compliance, including project involvement Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements. Support and upskill colleagues to embed this on site and in the wider business Who you are Your skills and experience will include: Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience Customer focused and improvement driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery What's in it for you? Working at M&S means being part of something bigger-helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
18/05/2026
Full time
At M&S, we are transforming our supply chain from "factory to floor" as part of our ambition to become a leading omnichannel retailer. With plans to significantly grow our online Fashion, Home & Beauty business, every stage of the journey-how products are made, moved, stored, and delivered matters more than ever. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them. Love that! Then you can play an instrumental part in our journey. Do you thrive on Precision, Quality, and Process Improvement? Then join us as Quality Assurance Technician and make an impact at our Distribution Centre in Castle Donington! The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement. We are looking for someone who works in a collaborative way and is a customer focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success. The salary for the role is £27,000 to circa £30,000 dependent on experience and the working hours are Monday to Friday, 6:00 to 18:00pm. We have 2 vacancies one on WK 1 Days and one on WK 2 days; please state your preference when applying. NB: You will be required to upload a copy of your CV to your application and complete a numerical reasoning assessment as part of the application process. Selected candidates be invited to attend an in-person assessment on site. What you'll do Your key accountabilities will include: Support development and maintenance of Quality Assurance (QA) and Compliance Standards Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting Review quality and compliance performance and compile reports, highlighting potential risks and issues Act as a contact point for operations in relation to QA and Compliance, including project involvement Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements. Support and upskill colleagues to embed this on site and in the wider business Who you are Your skills and experience will include: Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience Customer focused and improvement driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery What's in it for you? Working at M&S means being part of something bigger-helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
At M&S, we are transforming our supply chain from "factory to floor" as part of our ambition to become a leading omnichannel retailer. With plans to significantly grow our online Fashion, Home & Beauty business, every stage of the journey-how products are made, moved, stored, and delivered matters more than ever. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them. Love that! Then you can play an instrumental part in our journey. Do you thrive on Precision, Quality, and Process Improvement? Then join us as Quality Assurance Technician and make an impact at our Distribution Centre in Castle Donington! The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement. We are looking for someone who works in a collaborative way and is a customer focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success. The salary for the role is £27,000 to circa £30,000 dependent on experience and the working hours are Monday to Friday, 6:00 to 18:00pm. We have 2 vacancies one on WK 1 Days and one on WK 2 days; please state your preference when applying. NB: You will be required to upload a copy of your CV to your application and complete a numerical reasoning assessment as part of the application process. Selected candidates be invited to attend an in-person assessment on site. What you'll do Your key accountabilities will include: Support development and maintenance of Quality Assurance (QA) and Compliance Standards Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting Review quality and compliance performance and compile reports, highlighting potential risks and issues Act as a contact point for operations in relation to QA and Compliance, including project involvement Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements. Support and upskill colleagues to embed this on site and in the wider business Who you are Your skills and experience will include: Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience Customer focused and improvement driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery What's in it for you? Working at M&S means being part of something bigger-helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
18/05/2026
Full time
At M&S, we are transforming our supply chain from "factory to floor" as part of our ambition to become a leading omnichannel retailer. With plans to significantly grow our online Fashion, Home & Beauty business, every stage of the journey-how products are made, moved, stored, and delivered matters more than ever. Our Distribution Centres are at the heart of this transformation, playing a critical role in ensuring customers can access the products they want, when and how they want them. Love that! Then you can play an instrumental part in our journey. Do you thrive on Precision, Quality, and Process Improvement? Then join us as Quality Assurance Technician and make an impact at our Distribution Centre in Castle Donington! The key focus of this role is to drive quality excellence across our Distribution Centre. As a Quality Assurance Technician, this position works closely with the Quality Manager to support site operations in maintaining and enhancing high standards, improving processes, and ensuring all products consistently meet established quality benchmarks. This role is integral to delivering defect free products to customers, helping the business consistently exceed expectations through a strong commitment to accuracy, compliance, and continuous improvement. We are looking for someone who works in a collaborative way and is a customer focused professional with strong experience in automated warehousing environments and systems such as WMS and WCS, combined with a solid understanding of Health & Safety practices. They will bring strong analytical capability, excellent communication skills, and a proactive approach to building relationships, driving continuous improvement, and supporting operational success. The salary for the role is £27,000 to circa £30,000 dependent on experience and the working hours are Monday to Friday, 6:00 to 18:00pm. We have 2 vacancies one on WK 1 Days and one on WK 2 days; please state your preference when applying. NB: You will be required to upload a copy of your CV to your application and complete a numerical reasoning assessment as part of the application process. Selected candidates be invited to attend an in-person assessment on site. What you'll do Your key accountabilities will include: Support development and maintenance of Quality Assurance (QA) and Compliance Standards Drive Quality Assurance across product, process compliance (Standard Operating Procedures) and associated governance and reporting Review quality and compliance performance and compile reports, highlighting potential risks and issues Act as a contact point for operations in relation to QA and Compliance, including project involvement Actively seek opportunities for new ways of operating to deliver QA and Compliance improvements. Support and upskill colleagues to embed this on site and in the wider business Who you are Your skills and experience will include: Strong knowledge of automated warehousing environments, including WMS/WCS, with a clear understanding of operational processes and Health & Safety standards Advanced analytical skills, with the ability to manipulate, interpret, and present data using Microsoft Excel and Power BI Collaborative and influential team player, skilled in building relationships, managing stakeholder expectations, and working towards shared goals Confident communicator who adapts style to suit different audiences and is comfortable providing feedback or raising potential risks to operations, safety, or customer experience Customer focused and improvement driven, demonstrating flexibility to support operational needs, contribute to training, and continuously enhance service delivery What's in it for you? Working at M&S means being part of something bigger-helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third party brands for you and someone in your household, available once you've completed your probation Competitive holiday allowance with the option to buy more Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone's welcome We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen! We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Job ID: Amazon Data Services UK Limited We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within networking scaling. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers. Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. They will be highly competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity, all combined with a proven project delivery methodology. This position will work with minimum supervision to drive the stability and sustainability of our next generation networks and to assist in the development of innovative ways to automate and scale our network as we expand. Network Technicians are expected to work with established best practices to refine operational procedures, develop new tooling and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success. A day in the life: Network Technicians will be based in Hertfordshire and travel sporadically to other Greater London locations as required by the team. Basic Qualifications Experience with computer hardware troubleshooting and repair Experience in networking Recognized academic or industry qualification (CCNA, JNCIA, degree or relevant work experience) Possess TCP/IP networking knowledge and a broad understanding of infrastructure technologies. Ability to specify power and cooling requirements, participate in hardware racking/stacking, and actively contribute to the migration, basic configuration, and rollout of new or upgraded hardware. Be able to move and lift computer equipment up to 50lbs Proficient in network cabling, optic types, and test equipment, including VFL, power meter, and OTDR. Familiarity with cabling best practices and methodologies. Troubleshoot networking, routing, and connectivity issues, including network device configuration, application interaction, and cabling infrastructure connectivity. Ability to travel within geographical work area is required, up to 20% travel outside traditional work area may be required possibly including international travel. Preferred Qualifications Comfortable with medium to large, complex project scopes and ambiguous details within the work environment. Excellent judgment and analytical skills, with the ability to prioritize tasks based on fluctuating needs. Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF). Significant background in large-scale datacenter network implementations and support. Several years of experience working in virtualized enterprise networking environments. Proficient in IT best practice frameworks (ITIL, LEAN, AGILE) and operational excellence concepts or methodologies (a plus) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice: to know more about how we collect, use and transfer the personal data of our candidates.
18/05/2026
Full time
Job ID: Amazon Data Services UK Limited We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within networking scaling. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers. Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. They will be highly competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity, all combined with a proven project delivery methodology. This position will work with minimum supervision to drive the stability and sustainability of our next generation networks and to assist in the development of innovative ways to automate and scale our network as we expand. Network Technicians are expected to work with established best practices to refine operational procedures, develop new tooling and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success. A day in the life: Network Technicians will be based in Hertfordshire and travel sporadically to other Greater London locations as required by the team. Basic Qualifications Experience with computer hardware troubleshooting and repair Experience in networking Recognized academic or industry qualification (CCNA, JNCIA, degree or relevant work experience) Possess TCP/IP networking knowledge and a broad understanding of infrastructure technologies. Ability to specify power and cooling requirements, participate in hardware racking/stacking, and actively contribute to the migration, basic configuration, and rollout of new or upgraded hardware. Be able to move and lift computer equipment up to 50lbs Proficient in network cabling, optic types, and test equipment, including VFL, power meter, and OTDR. Familiarity with cabling best practices and methodologies. Troubleshoot networking, routing, and connectivity issues, including network device configuration, application interaction, and cabling infrastructure connectivity. Ability to travel within geographical work area is required, up to 20% travel outside traditional work area may be required possibly including international travel. Preferred Qualifications Comfortable with medium to large, complex project scopes and ambiguous details within the work environment. Excellent judgment and analytical skills, with the ability to prioritize tasks based on fluctuating needs. Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, etc.) and common Networking Protocols (BGP, OSPF). Significant background in large-scale datacenter network implementations and support. Several years of experience working in virtualized enterprise networking environments. Proficient in IT best practice frameworks (ITIL, LEAN, AGILE) and operational excellence concepts or methodologies (a plus) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice: to know more about how we collect, use and transfer the personal data of our candidates.
Recruitment Details Deadline Date: Thursday 28 May 2026 Requirement: SMB Operations Coordinator Location: Northwood, UK Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 836 Required Start Date: 6 July 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role The contractor shall deliver services across SMB coordination (primary focus) and RM support (secondary focus), in accordance with the defined workload allocation: 1. SMB Operations Coordination (Primary - approximately 80%) Capture, structure, and maintain SMB tasking in a centralized action tracker, including ownership, priorities, and deadlines Monitor progress of activities and follow up on outstanding actions to ensure timely delivery Prepare SMB meetings, including agenda development, coordination of inputs, and preparation of briefing materials Prepares reports and statements as requested by SMB Head Record meeting minutes and maintain decision and action logs Consolidate inputs from stakeholders into structured reports and operational summaries Provide the SMB Head with clear visibility of ongoing activities, risks, and bottlenecks Support the drafting of structured communications on behalf of SMB leadership Monitor adherence to established processes and flag inconsistencies, delays, or risks 2. ERM Support (Secondary - approximately 20%) Maintain workforce trackers, including posts, vacancies, and hiring status Track recruitment-related actions including onboarding and follow up on status updates with relevant stakeholders Maintain financial tracking logs, including Purchase Requisitions (PRs), Purchase Orders (POs), invoices, and work confirmations Maintain ERM-related task trackers (including service requests, SNOW tickets, and R2R actions) Consolidate data inputs for RM reporting Ensure ERM-related documentation is structured, current, and audit-ready 3. Deliverables SMB action and task trackers Meeting minutes, decision logs, and governance action trackers Structured operational reports and summaries Workforce tracking logs and hiring status reports Financial tracking logs (PR/PO/Invoice/Work Confirmation alignment) ERM-related task trackers and consolidated data inputs Organised SharePoint repositories and document libraries 4. Roles and Responsibilities 4.1 SMB Operations Coordinator (Contractor): The contractor shall be responsible for the execution of coordination and support tasks and shall be accountable for the accuracy, timeliness, and completeness of maintained data and trackers. 4.2 SMB Head (SMBH): The SMB Head shall act as the primary tasking authority and shall retain responsibility for operational leadership, prioritisation, and decision making. 4.3 Embedded Resource Manager (ERM): The ERM shall provide functional direction for RM related activities and shall act as integrator across workforce, portfolio, and budget domains, including alignment of priorities where overlap exists. 5. Tasking and Prioritisation Tasking shall be issued primarily by the SMB Head ERM related tasking shall be issued by the Embedded Resource Manager In the event of conflicting priorities, the contractor will present the issue to the SMBH and the ERM for resolution. The contractor shall not independently reprioritise assigned tasks 6. Constraints and Boundaries Not perform decision making functions or act in an authoritative capacity Not assume ownership of workforce, portfolio, or budget management activities Not act as a deputy or substitute for the SMB Head or Embedded Resource Manager Not engage stakeholders with commitments or decisions without prior direction Escalate uncertainties, conflicts, or risks in a timely manner 7. Performance Standards Maintain accurate, consistent, and up to date data across all trackers Ensure traceability of actions, decisions, and communications Provide timely follow up and status updates Maintain structured, organised, and audit ready documentation Demonstrate proactive and reliable coordination practices 8. Workload Allocation SMB Operations Coordination: 80% RM Support: 20% Specific Working Conditions Place of Work and Working Hours: The services under this contract shall be performed primarily on site at the designated Agency location. The mandatory working time shall be 38 hours per week, to be performed Monday to Friday between 09:00 and 17:00, in accordance with Agency practices. A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices. Remote work may be authorised on an exceptional basis, subject to project requirements and prior approval by the Agency. When remote work is authorised, the Contractor shall: maintain reliable communication with the Agency, remain available during the agreed working hours, and ensure secure access to all required Agency systems, networks, and documentation platforms. All access and connectivity shall comply with applicable Agency security regulations, information assurance policies, and data protection requirements. Use of Agency Vehicles: Where required for official duties and subject to prior authorisation by the Agency, the Contractor may be permitted to operate Agency vehicles. Any such use shall be undertaken at the Contractor's sole responsibility and in compliance with applicable Agency rules and traffic regulations. The Contractor shall remain fully liable for any incidents, damages, or claims arising from the use of Agency vehicles, in accordance with the contract terms and the Contractor's insurance coverage. Skill, Knowledge & Experience The candidate must have a currently active NATO SECRET security clearance Minimum of A-levels (or equivalent), supplemented by relevant vocational qualification or professional experience in business administration, operational coordination, management support, or a related discipline. Relevant professional experience may be considered in lieu of formal qualifications. Minimum 3-5 years of relevant experience in administrative, coordination, or operational support roles within a structured environment. Proven experience coordinating day to day operations within a structured, fast paced, and high volume environment, including maintaining action trackers and ensuring proactive follow up on tasks, deliverables, and deadlines. Proven experience supporting governance activities and leadership meetings, including agenda preparation, minutes, action logs, decision tracking, and coordination of briefing materials. Demonstrated ability to prepare structured reports, operational summaries, dashboards, and professional correspondence to support leadership visibility and operational awareness. Proven experience maintaining organised, traceable, and audit ready documentation, including trackers, logs, and structured SharePoint repositories. Strong proficiency in Microsoft Excel, including advanced tracker management, data consolidation, and reporting activities. Proven experience structuring and maintaining SharePoint sites or similar collaboration platforms to support operational coordination, document control, workflow visibility, and information management. Proven ability to coordinate effectively across multiple stakeholders and functions, support coordination of competing priorities under tight timelines, and maintain visibility across activities within a matrix environment without assuming decision making authority or supervisory responsibilities. Desirable Qualifications and Experience Bachelor's degree (or equivalent) in Business Administration, Management, or a related field. Familiarity with service management principles and coordination of operational workflows within a structured environment. Experience supporting financial or procurement tracking activities (e.g. PR/PO monitoring, invoice tracking, or reporting support) within a coordination function. Relevant SharePoint certification or advanced SharePoint user experience. Experience supporting reporting activities, dashboards, or briefing materials for leadership visibility. Experience within an international, governmental, or defence environment is considered an advantage.
18/05/2026
Full time
Recruitment Details Deadline Date: Thursday 28 May 2026 Requirement: SMB Operations Coordinator Location: Northwood, UK Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 836 Required Start Date: 6 July 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role The contractor shall deliver services across SMB coordination (primary focus) and RM support (secondary focus), in accordance with the defined workload allocation: 1. SMB Operations Coordination (Primary - approximately 80%) Capture, structure, and maintain SMB tasking in a centralized action tracker, including ownership, priorities, and deadlines Monitor progress of activities and follow up on outstanding actions to ensure timely delivery Prepare SMB meetings, including agenda development, coordination of inputs, and preparation of briefing materials Prepares reports and statements as requested by SMB Head Record meeting minutes and maintain decision and action logs Consolidate inputs from stakeholders into structured reports and operational summaries Provide the SMB Head with clear visibility of ongoing activities, risks, and bottlenecks Support the drafting of structured communications on behalf of SMB leadership Monitor adherence to established processes and flag inconsistencies, delays, or risks 2. ERM Support (Secondary - approximately 20%) Maintain workforce trackers, including posts, vacancies, and hiring status Track recruitment-related actions including onboarding and follow up on status updates with relevant stakeholders Maintain financial tracking logs, including Purchase Requisitions (PRs), Purchase Orders (POs), invoices, and work confirmations Maintain ERM-related task trackers (including service requests, SNOW tickets, and R2R actions) Consolidate data inputs for RM reporting Ensure ERM-related documentation is structured, current, and audit-ready 3. Deliverables SMB action and task trackers Meeting minutes, decision logs, and governance action trackers Structured operational reports and summaries Workforce tracking logs and hiring status reports Financial tracking logs (PR/PO/Invoice/Work Confirmation alignment) ERM-related task trackers and consolidated data inputs Organised SharePoint repositories and document libraries 4. Roles and Responsibilities 4.1 SMB Operations Coordinator (Contractor): The contractor shall be responsible for the execution of coordination and support tasks and shall be accountable for the accuracy, timeliness, and completeness of maintained data and trackers. 4.2 SMB Head (SMBH): The SMB Head shall act as the primary tasking authority and shall retain responsibility for operational leadership, prioritisation, and decision making. 4.3 Embedded Resource Manager (ERM): The ERM shall provide functional direction for RM related activities and shall act as integrator across workforce, portfolio, and budget domains, including alignment of priorities where overlap exists. 5. Tasking and Prioritisation Tasking shall be issued primarily by the SMB Head ERM related tasking shall be issued by the Embedded Resource Manager In the event of conflicting priorities, the contractor will present the issue to the SMBH and the ERM for resolution. The contractor shall not independently reprioritise assigned tasks 6. Constraints and Boundaries Not perform decision making functions or act in an authoritative capacity Not assume ownership of workforce, portfolio, or budget management activities Not act as a deputy or substitute for the SMB Head or Embedded Resource Manager Not engage stakeholders with commitments or decisions without prior direction Escalate uncertainties, conflicts, or risks in a timely manner 7. Performance Standards Maintain accurate, consistent, and up to date data across all trackers Ensure traceability of actions, decisions, and communications Provide timely follow up and status updates Maintain structured, organised, and audit ready documentation Demonstrate proactive and reliable coordination practices 8. Workload Allocation SMB Operations Coordination: 80% RM Support: 20% Specific Working Conditions Place of Work and Working Hours: The services under this contract shall be performed primarily on site at the designated Agency location. The mandatory working time shall be 38 hours per week, to be performed Monday to Friday between 09:00 and 17:00, in accordance with Agency practices. A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices. Remote work may be authorised on an exceptional basis, subject to project requirements and prior approval by the Agency. When remote work is authorised, the Contractor shall: maintain reliable communication with the Agency, remain available during the agreed working hours, and ensure secure access to all required Agency systems, networks, and documentation platforms. All access and connectivity shall comply with applicable Agency security regulations, information assurance policies, and data protection requirements. Use of Agency Vehicles: Where required for official duties and subject to prior authorisation by the Agency, the Contractor may be permitted to operate Agency vehicles. Any such use shall be undertaken at the Contractor's sole responsibility and in compliance with applicable Agency rules and traffic regulations. The Contractor shall remain fully liable for any incidents, damages, or claims arising from the use of Agency vehicles, in accordance with the contract terms and the Contractor's insurance coverage. Skill, Knowledge & Experience The candidate must have a currently active NATO SECRET security clearance Minimum of A-levels (or equivalent), supplemented by relevant vocational qualification or professional experience in business administration, operational coordination, management support, or a related discipline. Relevant professional experience may be considered in lieu of formal qualifications. Minimum 3-5 years of relevant experience in administrative, coordination, or operational support roles within a structured environment. Proven experience coordinating day to day operations within a structured, fast paced, and high volume environment, including maintaining action trackers and ensuring proactive follow up on tasks, deliverables, and deadlines. Proven experience supporting governance activities and leadership meetings, including agenda preparation, minutes, action logs, decision tracking, and coordination of briefing materials. Demonstrated ability to prepare structured reports, operational summaries, dashboards, and professional correspondence to support leadership visibility and operational awareness. Proven experience maintaining organised, traceable, and audit ready documentation, including trackers, logs, and structured SharePoint repositories. Strong proficiency in Microsoft Excel, including advanced tracker management, data consolidation, and reporting activities. Proven experience structuring and maintaining SharePoint sites or similar collaboration platforms to support operational coordination, document control, workflow visibility, and information management. Proven ability to coordinate effectively across multiple stakeholders and functions, support coordination of competing priorities under tight timelines, and maintain visibility across activities within a matrix environment without assuming decision making authority or supervisory responsibilities. Desirable Qualifications and Experience Bachelor's degree (or equivalent) in Business Administration, Management, or a related field. Familiarity with service management principles and coordination of operational workflows within a structured environment. Experience supporting financial or procurement tracking activities (e.g. PR/PO monitoring, invoice tracking, or reporting support) within a coordination function. Relevant SharePoint certification or advanced SharePoint user experience. Experience supporting reporting activities, dashboards, or briefing materials for leadership visibility. Experience within an international, governmental, or defence environment is considered an advantage.
South Western News UK is seeking a Facilities Manager to maintain plant, equipment, and buildings in Greater London. The role involves ensuring compliance with maintenance standards, managing inspections, and coordinating with internal and external stakeholders. Candidates should be IT literate and possess excellent communication and planning skills. Benefits include free leisure travel on SWR services and a comprehensive pension scheme. This is an exciting opportunity to join a team committed to inclusive work practices.
18/05/2026
Full time
South Western News UK is seeking a Facilities Manager to maintain plant, equipment, and buildings in Greater London. The role involves ensuring compliance with maintenance standards, managing inspections, and coordinating with internal and external stakeholders. Candidates should be IT literate and possess excellent communication and planning skills. Benefits include free leisure travel on SWR services and a comprehensive pension scheme. This is an exciting opportunity to join a team committed to inclusive work practices.
L3Harris is dedicated to recruiting and developing high performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission critical needs always in mind, our employees deliver end to end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Project Scheuler/Planner Job Location - Tewkesbury, Gloucestershire OR Farnborough, Hampshire Flexible or part time working arrangements considered upon request Job ID - 37558 About this opportunity and L3Harris UK L3Harris in Tewkesbury and Farnborough are both part of our Global Spectrum Superiority (GS2) division. In the land domain, our T7 and T4 multi mission robots deliver next generation remote capabilities and uncompromised performance. We design and manufacture world leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counter terrorism. Role Overview The Project Scheduler/Planner is a pivotal role within our organisation that will develop and maintain complex programme schedules including resource loading and schedule analysis. This requires substantial liaison with Project Managers, Functional Managers, and other stakeholders to ensure integration of schedules across functions. This role will help implement formats, tools and tracking/reporting methods to standardise the Project Planning and Scheduling processes across the Business, taking ownership of specific project / programme schedules as allocated. Benefits Hybrid working where possible, three days onsite per week Flexible or part time working arrangements considered upon request Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4 salary (flexible up to 10 ) Group income protection Flexible opt in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme Employee Assistance Program providing mental health and wellbeing support Responsibilities Primary responsibility for providing planning and scheduling expertise to deliver consistent and accurate project schedules for L3Harris projects aligned to industry standard best practice. Develop and maintain the Integrated Master Schedule (IMS) for allocated projects / programmes. Drive team engagement through the baseline process in support of both Customer and internal reviews to gain approval for the Performance Measurement Baseline (PMB). Maintain cost and schedule integration throughout project execution. Ensure compliance with internal procedures and project control system guidelines. Adhere to the defined project business rhythm plan to support the monthly status update and reporting process, including attending and leading schedule status reviews. Perform Critical Path Analysis, Schedule Metric Analysis and Schedule Risk Analysis (SRA) with inputs from the project / programme team. Ensure compliance to Earned Value Management (EVM) standards on identified programmes. Carry out root cause analysis to understand what is driving critical issues within project / programmes and support the identification of Return To Green plans. Identify and take a lead in making improvements to processes, systems, solutions or products to enhance performance of the planning and scheduling job area. Required Experienced in project planning and scheduling experience. Highly computer literate including MS Office and advanced user of MS Project. Confidence in ensuring compliance with internal programme procedures and project control system guidelines. Experience in key schedule analysis techniques including Critical Path Analysis, Schedule Risk Analysis and Schedule Integrity checks. Attend and lead scheduling status reviews and conduct briefings with senior leaders which require ability to communicate matters of importance to the function or business area. Desirable Industry recognised Project Management qualification, such as APM. Experience in creating and presenting Integrated Master Schedules and any supporting schedules on assigned projects / programmes. Defense industry and/or experience of an engineering organisation. Experience of MS Server, SAP, SharePoint (and Power BI). EVMS - Earned Value Management Systems. Important to know Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
18/05/2026
Full time
L3Harris is dedicated to recruiting and developing high performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission critical needs always in mind, our employees deliver end to end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Project Scheuler/Planner Job Location - Tewkesbury, Gloucestershire OR Farnborough, Hampshire Flexible or part time working arrangements considered upon request Job ID - 37558 About this opportunity and L3Harris UK L3Harris in Tewkesbury and Farnborough are both part of our Global Spectrum Superiority (GS2) division. In the land domain, our T7 and T4 multi mission robots deliver next generation remote capabilities and uncompromised performance. We design and manufacture world leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counter terrorism. Role Overview The Project Scheduler/Planner is a pivotal role within our organisation that will develop and maintain complex programme schedules including resource loading and schedule analysis. This requires substantial liaison with Project Managers, Functional Managers, and other stakeholders to ensure integration of schedules across functions. This role will help implement formats, tools and tracking/reporting methods to standardise the Project Planning and Scheduling processes across the Business, taking ownership of specific project / programme schedules as allocated. Benefits Hybrid working where possible, three days onsite per week Flexible or part time working arrangements considered upon request Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4 salary (flexible up to 10 ) Group income protection Flexible opt in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme Employee Assistance Program providing mental health and wellbeing support Responsibilities Primary responsibility for providing planning and scheduling expertise to deliver consistent and accurate project schedules for L3Harris projects aligned to industry standard best practice. Develop and maintain the Integrated Master Schedule (IMS) for allocated projects / programmes. Drive team engagement through the baseline process in support of both Customer and internal reviews to gain approval for the Performance Measurement Baseline (PMB). Maintain cost and schedule integration throughout project execution. Ensure compliance with internal procedures and project control system guidelines. Adhere to the defined project business rhythm plan to support the monthly status update and reporting process, including attending and leading schedule status reviews. Perform Critical Path Analysis, Schedule Metric Analysis and Schedule Risk Analysis (SRA) with inputs from the project / programme team. Ensure compliance to Earned Value Management (EVM) standards on identified programmes. Carry out root cause analysis to understand what is driving critical issues within project / programmes and support the identification of Return To Green plans. Identify and take a lead in making improvements to processes, systems, solutions or products to enhance performance of the planning and scheduling job area. Required Experienced in project planning and scheduling experience. Highly computer literate including MS Office and advanced user of MS Project. Confidence in ensuring compliance with internal programme procedures and project control system guidelines. Experience in key schedule analysis techniques including Critical Path Analysis, Schedule Risk Analysis and Schedule Integrity checks. Attend and lead scheduling status reviews and conduct briefings with senior leaders which require ability to communicate matters of importance to the function or business area. Desirable Industry recognised Project Management qualification, such as APM. Experience in creating and presenting Integrated Master Schedules and any supporting schedules on assigned projects / programmes. Defense industry and/or experience of an engineering organisation. Experience of MS Server, SAP, SharePoint (and Power BI). EVMS - Earned Value Management Systems. Important to know Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Cambridge University Press
Cambridge, Cambridgeshire
Job Title: UAT Technician x2 Salary: £32,500 - £42,250 per annum Location: Cambridge - Hybrid Contract: Fixed Term/Secondment (12 months) Hours: Full time (35 hours per week) Are you passionate about quality and driven by the satisfaction of getting systems right before they reach users? Join us as a UAT Technician and play a key role in delivering high quality digital products that support learners, educators and institutions around the world. We are Cambridge University Press & Assessment, a world leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Reporting to the UAT Manager, you will be part of a team responsible for carrying out the UAT for applications developed across many of the organisation's initiatives, which include computer based testing, e learning and web based stakeholder support systems. This will involve the detailed preparation and execution of test cases for the various applications across different environments, the logging of defects and reporting to project stakeholders on testing progress. As a User Acceptance Testing Technician, you will also be required to liaise with project managers and developers to ensure that defects are categorised, prioritised and resolved within agreed timescales. This position has been classified as a hybrid role, requiring the selected candidate to typically spend % of their time collaborating and connecting face to face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long term health condition. About you You bring a strong understanding of structured test methods and processes, with proven experience applying formal methodologies such as V Model, Agile, and Waterfall in practice. You are technically confident, with a solid grounding in IT and the ability to work effectively within an MS Windows environment. Your knowledge extends to database and website technologies, enabling you to approach challenges with a well rounded technical perspective. You thrive in collaborative, fast paced environments and enjoy being part of a close knit team, where you can contribute positively under pressure. Alongside your technical expertise, you demonstrate a strong customer focused mindset, ensuring quality and service remain at the forefront of your work. With excellent attention to detail and a proactive, enthusiastic approach, you take pride in delivering accurate, high quality outcomes. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience in using JIRA, Qtest or similar test management software Formal software testing or computing related qualification, along with previous work experience in an IT support or software testing environment. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12 months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position. Disability Confidence & Equality We are a Disability Confident (DC) employer that is committed to equality and inclusion, ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in and disclose a disability or a long term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants without a disability or long term health condition. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 annual salary Green travel schemes We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. If you are experiencing technical difficulties or require additional support with submitting your online application, contact the recruiter. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
18/05/2026
Full time
Job Title: UAT Technician x2 Salary: £32,500 - £42,250 per annum Location: Cambridge - Hybrid Contract: Fixed Term/Secondment (12 months) Hours: Full time (35 hours per week) Are you passionate about quality and driven by the satisfaction of getting systems right before they reach users? Join us as a UAT Technician and play a key role in delivering high quality digital products that support learners, educators and institutions around the world. We are Cambridge University Press & Assessment, a world leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Reporting to the UAT Manager, you will be part of a team responsible for carrying out the UAT for applications developed across many of the organisation's initiatives, which include computer based testing, e learning and web based stakeholder support systems. This will involve the detailed preparation and execution of test cases for the various applications across different environments, the logging of defects and reporting to project stakeholders on testing progress. As a User Acceptance Testing Technician, you will also be required to liaise with project managers and developers to ensure that defects are categorised, prioritised and resolved within agreed timescales. This position has been classified as a hybrid role, requiring the selected candidate to typically spend % of their time collaborating and connecting face to face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long term health condition. About you You bring a strong understanding of structured test methods and processes, with proven experience applying formal methodologies such as V Model, Agile, and Waterfall in practice. You are technically confident, with a solid grounding in IT and the ability to work effectively within an MS Windows environment. Your knowledge extends to database and website technologies, enabling you to approach challenges with a well rounded technical perspective. You thrive in collaborative, fast paced environments and enjoy being part of a close knit team, where you can contribute positively under pressure. Alongside your technical expertise, you demonstrate a strong customer focused mindset, ensuring quality and service remain at the forefront of your work. With excellent attention to detail and a proactive, enthusiastic approach, you take pride in delivering accurate, high quality outcomes. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria: Experience in using JIRA, Qtest or similar test management software Formal software testing or computing related qualification, along with previous work experience in an IT support or software testing environment. Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12 months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position. Disability Confidence & Equality We are a Disability Confident (DC) employer that is committed to equality and inclusion, ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in and disclose a disability or a long term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants without a disability or long term health condition. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world class, flexible rewards package, featuring family friendly and planet friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 annual salary Green travel schemes We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. If you are experiencing technical difficulties or require additional support with submitting your online application, contact the recruiter. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Overview The Quality Improvement Manager reports into the Head of HSSQ and works closely with the Sisk Rail delivery teams to lead the implementation of a quality culture across all areas of the organisation; facilitating process improvements to optimise delivery and drive continual improvement. Working across internal and external interfaces, the role delivers standards of excellence through both proactive and reactive engagement. The role relies on the execution of a wide range of responsibilities and competencies that support best in class delivery, adding value and innovating quality excellence. At John Sisk & Son, we're more than a construction company, we're a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction. Responsibilities Leading the development of the Sisk 'Quality DNA' approach and embedding it within Sisk Rail Teams, Delivery Frameworks & Projects and our Supply Chain. Facilitating Process Improvements and Value Engineering to optimise delivery and drive continual improvement. Developing Quality Management Systems, Processes, Plans and documentation to meet ISO 9001 and external quality requirements. Co-ordinating the assurance of quality deliverables, inspection and testing standards for the Sisk Rail management system through to onsite delivery. Ensure the quality management system is fit to deliver optimum value, is rolled out and in use across all sites and relevant staff grades. Developing Quality KPIs and reporting mechanisms to Client, Sisk and stakeholder requirements for Sisk Rail direct delivery and supply chain performance. Facilitating effective quality inspection / review schedules and regimes that tracks project and framework performance, trends and ensures the early intervention of at risk packages and or project /teams. Developing quality capability and performance through training and competency of delivery teams. Co-ordinating non-conformity investigations, close outs and lessons learnt. Overseeing approaches to develop quality management within the Sisk Rail Supply chain. Liaison with the wider Sisk Quality function and clients on quality related matters. Co-ordination and undertaking assurance activities to ensure the effectiveness of management systems. Project manage the collation of guidance and awareness of the potential risks and the best practices for our recurring and most costly recurring defects Experience Practical experience of providing technical advice, guidance, and development of Quality management and systems; preferably gained in the rail or construction industry. Demonstrable experience of creating proactive quality management cultures at operational and management levels. Experience of developing Quality Management plans, Inspection and Testing plans in construction/ engineering or rail related environments. Experience of leading process improvement reviews with multidisciplinary teams. Demonstrable experience Quality Transformation Lead, or Improvement and Innovation Lead. Experience in Internal assurance, investigation and close out of NCRs. Effective verbal and written communication skills. Process focussed with possess strong analytical problem-solving traits. Be self-motivated and have a passion about Quality. Qualifications Level 4 Qualification in Quality Management ISO Lead Auditor Qualification Additional Information Competitive salary 26 days annual leave plus additional company days Pension and benefits Unlimited learning and development opportunities Much more We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process.
18/05/2026
Full time
Overview The Quality Improvement Manager reports into the Head of HSSQ and works closely with the Sisk Rail delivery teams to lead the implementation of a quality culture across all areas of the organisation; facilitating process improvements to optimise delivery and drive continual improvement. Working across internal and external interfaces, the role delivers standards of excellence through both proactive and reactive engagement. The role relies on the execution of a wide range of responsibilities and competencies that support best in class delivery, adding value and innovating quality excellence. At John Sisk & Son, we're more than a construction company, we're a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction. Responsibilities Leading the development of the Sisk 'Quality DNA' approach and embedding it within Sisk Rail Teams, Delivery Frameworks & Projects and our Supply Chain. Facilitating Process Improvements and Value Engineering to optimise delivery and drive continual improvement. Developing Quality Management Systems, Processes, Plans and documentation to meet ISO 9001 and external quality requirements. Co-ordinating the assurance of quality deliverables, inspection and testing standards for the Sisk Rail management system through to onsite delivery. Ensure the quality management system is fit to deliver optimum value, is rolled out and in use across all sites and relevant staff grades. Developing Quality KPIs and reporting mechanisms to Client, Sisk and stakeholder requirements for Sisk Rail direct delivery and supply chain performance. Facilitating effective quality inspection / review schedules and regimes that tracks project and framework performance, trends and ensures the early intervention of at risk packages and or project /teams. Developing quality capability and performance through training and competency of delivery teams. Co-ordinating non-conformity investigations, close outs and lessons learnt. Overseeing approaches to develop quality management within the Sisk Rail Supply chain. Liaison with the wider Sisk Quality function and clients on quality related matters. Co-ordination and undertaking assurance activities to ensure the effectiveness of management systems. Project manage the collation of guidance and awareness of the potential risks and the best practices for our recurring and most costly recurring defects Experience Practical experience of providing technical advice, guidance, and development of Quality management and systems; preferably gained in the rail or construction industry. Demonstrable experience of creating proactive quality management cultures at operational and management levels. Experience of developing Quality Management plans, Inspection and Testing plans in construction/ engineering or rail related environments. Experience of leading process improvement reviews with multidisciplinary teams. Demonstrable experience Quality Transformation Lead, or Improvement and Innovation Lead. Experience in Internal assurance, investigation and close out of NCRs. Effective verbal and written communication skills. Process focussed with possess strong analytical problem-solving traits. Be self-motivated and have a passion about Quality. Qualifications Level 4 Qualification in Quality Management ISO Lead Auditor Qualification Additional Information Competitive salary 26 days annual leave plus additional company days Pension and benefits Unlimited learning and development opportunities Much more We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process.
What you'll bring to the team Monitoring Manager Location: London/Hybrid Hours: 40 hours per week Contract: Permanent - Salaried At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end to end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. The Monitoring Manager is accountable for delivering operational excellence through proactive monitoring and advanced telemetry solutions. This role ensures real time visibility, predictive insights, and rapid incident resolution to maintain high service availability and performance across enterprise systems. Responsibilities Monitoring & Operational Excellence Develop and maintain a monitoring framework that improves reliability, efficiency and resilience. Define standards for telemetry, alerting and escalation to minimise downtime. Ensure monitoring practices follow ITIL and compliance requirements. Telemetry & Observability Deploy and optimise telemetry and observability tools for end to end visibility. Enable effective root cause analysis and performance optimisation. Support predictive monitoring using AI/ML to prevent service disruption. Proactive Incident Management Implement automated alerting and remediation to improve MTTD and MTTR. Work with Service Desk and Operations teams to ensure insights lead to rapid action. Analyse historical trends to eliminate recurring issues. Strategic Alignment Partner with the Head of Service Delivery to align monitoring with overall service strategy. Provide insights that enhance service reliability and guide technology roadmaps. Continuous Improvement Lead automation, dashboard optimisation and reporting enhancements. Evaluate new technologies and best practices to strengthen monitoring capabilities. Qualifications & Experience Deep understanding of monitoring frameworks, telemetry, and observability concepts. Hands on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow). Proven ability to deliver operational excellence through proactive monitoring and automation. Strong analytical and problem solving skills. Effective stakeholder management and communication skills. ITIL Foundation (or higher) certification. Vendor specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor). Knowledge of cloud monitoring platforms (AWS CloudWatch, Azure Monitor) is desirable. Benefits Enjoy the Ride Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service. 33 days holiday (including bank holidays). Company bonus. Private pension scheme. 40% discount online off LEGO. 25% discount in our on site retail shops and restaurants. Ongoing training and development opportunities. Plus, many more Pay Range Competitive
18/05/2026
Full time
What you'll bring to the team Monitoring Manager Location: London/Hybrid Hours: 40 hours per week Contract: Permanent - Salaried At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end to end guest journey in our attractions. As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations. The Monitoring Manager is accountable for delivering operational excellence through proactive monitoring and advanced telemetry solutions. This role ensures real time visibility, predictive insights, and rapid incident resolution to maintain high service availability and performance across enterprise systems. Responsibilities Monitoring & Operational Excellence Develop and maintain a monitoring framework that improves reliability, efficiency and resilience. Define standards for telemetry, alerting and escalation to minimise downtime. Ensure monitoring practices follow ITIL and compliance requirements. Telemetry & Observability Deploy and optimise telemetry and observability tools for end to end visibility. Enable effective root cause analysis and performance optimisation. Support predictive monitoring using AI/ML to prevent service disruption. Proactive Incident Management Implement automated alerting and remediation to improve MTTD and MTTR. Work with Service Desk and Operations teams to ensure insights lead to rapid action. Analyse historical trends to eliminate recurring issues. Strategic Alignment Partner with the Head of Service Delivery to align monitoring with overall service strategy. Provide insights that enhance service reliability and guide technology roadmaps. Continuous Improvement Lead automation, dashboard optimisation and reporting enhancements. Evaluate new technologies and best practices to strengthen monitoring capabilities. Qualifications & Experience Deep understanding of monitoring frameworks, telemetry, and observability concepts. Hands on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow). Proven ability to deliver operational excellence through proactive monitoring and automation. Strong analytical and problem solving skills. Effective stakeholder management and communication skills. ITIL Foundation (or higher) certification. Vendor specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor). Knowledge of cloud monitoring platforms (AWS CloudWatch, Azure Monitor) is desirable. Benefits Enjoy the Ride Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service. 33 days holiday (including bank holidays). Company bonus. Private pension scheme. 40% discount online off LEGO. 25% discount in our on site retail shops and restaurants. Ongoing training and development opportunities. Plus, many more Pay Range Competitive
