Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
About a career with Elis Elis is a global, multi-service provider offering sustainable rental and maintenance solutions for workwear, linen, mats, washroom services and industrial wipers. With 400,000+ customers , operations in 30 countries , and a commitment to driving the circular economy, Elis is a sector pioneer with more than 70 years of expertise . In the UK, Elis supports industries including hospitality, retail, healthcare, manufacturing and engineering-helping organisations focus on their core business while improving hygiene, safety and well-being in a sustainable way. Join our 55,000 colleagues globally who bring our services to life every day. We are seeking an experienced Senior Infrastructure Engineer to play a pivotal role within our small, highly technical team supporting an enterprise-level IT infrastructure across the UK & Ireland. This hands-on role combines technical ownership with solution design, problem solving and project delivery. You'll directly influence our infrastructure modernisation while ensuring compliance with Health & Safety, Data Protection and Cyber Security standards. Your expertise will be valued-this is an opportunity to shape future platforms and promote continual service improvement across the organisation. Senior Infrastructure EngineerBasingstoke Basingstoke Full-time Permanent What will make you stand out? Skills & Experience We're Looking For Technical Expertise (some of the following): Windows Server, server hardware, clustering and networking Virtualisation (VMware / Hyper-V) Enterprise storage, switching and servers (ideally HPE) Remote datacentre operations Citrix Virtual Apps & Desktops, Netscaler Database (MS SQL) basics including HA and queries Scripting (PowerShell or similar) Strong understanding of security best practices You should also bring: A track record in designing and delivering technical infrastructure projects The ability to influence technical decisions in a fast-moving environment Strong analytical and problem-solving skills Excellent communication and stakeholder engagement across technical and non-technical teams Ability to support, mentor and knowledge-share with 1st/2nd line teams Strong organisational skills with the ability to balance multiple priorities Experience in manufacturing, operations, or supply chain environments (desirable) Experience within multinational organisations (desirable) A degree or equivalent professional qualification is beneficial but not essential. Your Mission at Elis Key Responsibilities Proactively maintain and update core IT infrastructure to ensure high availability of business-critical services. Ensure adherence to all infrastructure processes, including change control and security. Develop, maintain and routinely test the UK IT Business Continuity Plan. Deliver proactive improvements to remove legacy technologies and reduce technical debt. Support cross-functional IT teams with projects and operational procedures. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme Life Assurance On-site Parking Private Medical At Elis, our people are our greatest asset. We offer: Opportunities to grow your career within a global organisation A culture focused on service, quality and sustainability A commitment to reducing environmental impact through circular solutions, eco-design and waste reduction Long-term local relationships and strong investment in employee development. We aim to create a workplace where you can contribute from day one, develop your skills, and help shape a more sustainable future.
13/05/2026
Full time
About a career with Elis Elis is a global, multi-service provider offering sustainable rental and maintenance solutions for workwear, linen, mats, washroom services and industrial wipers. With 400,000+ customers , operations in 30 countries , and a commitment to driving the circular economy, Elis is a sector pioneer with more than 70 years of expertise . In the UK, Elis supports industries including hospitality, retail, healthcare, manufacturing and engineering-helping organisations focus on their core business while improving hygiene, safety and well-being in a sustainable way. Join our 55,000 colleagues globally who bring our services to life every day. We are seeking an experienced Senior Infrastructure Engineer to play a pivotal role within our small, highly technical team supporting an enterprise-level IT infrastructure across the UK & Ireland. This hands-on role combines technical ownership with solution design, problem solving and project delivery. You'll directly influence our infrastructure modernisation while ensuring compliance with Health & Safety, Data Protection and Cyber Security standards. Your expertise will be valued-this is an opportunity to shape future platforms and promote continual service improvement across the organisation. Senior Infrastructure EngineerBasingstoke Basingstoke Full-time Permanent What will make you stand out? Skills & Experience We're Looking For Technical Expertise (some of the following): Windows Server, server hardware, clustering and networking Virtualisation (VMware / Hyper-V) Enterprise storage, switching and servers (ideally HPE) Remote datacentre operations Citrix Virtual Apps & Desktops, Netscaler Database (MS SQL) basics including HA and queries Scripting (PowerShell or similar) Strong understanding of security best practices You should also bring: A track record in designing and delivering technical infrastructure projects The ability to influence technical decisions in a fast-moving environment Strong analytical and problem-solving skills Excellent communication and stakeholder engagement across technical and non-technical teams Ability to support, mentor and knowledge-share with 1st/2nd line teams Strong organisational skills with the ability to balance multiple priorities Experience in manufacturing, operations, or supply chain environments (desirable) Experience within multinational organisations (desirable) A degree or equivalent professional qualification is beneficial but not essential. Your Mission at Elis Key Responsibilities Proactively maintain and update core IT infrastructure to ensure high availability of business-critical services. Ensure adherence to all infrastructure processes, including change control and security. Develop, maintain and routinely test the UK IT Business Continuity Plan. Deliver proactive improvements to remove legacy technologies and reduce technical debt. Support cross-functional IT teams with projects and operational procedures. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme Life Assurance On-site Parking Private Medical At Elis, our people are our greatest asset. We offer: Opportunities to grow your career within a global organisation A culture focused on service, quality and sustainability A commitment to reducing environmental impact through circular solutions, eco-design and waste reduction Long-term local relationships and strong investment in employee development. We aim to create a workplace where you can contribute from day one, develop your skills, and help shape a more sustainable future.
2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Work under own initiatives as part of the service team to ensure high quality support to clients Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. What we Offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
13/05/2026
Full time
2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Work under own initiatives as part of the service team to ensure high quality support to clients Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. What we Offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme.
IT Support Engineer Location: Liverpool (with travel to customer sites) Salary: £25,000 - £30,000 + benefits We're working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You'll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include: Delivering onsite support as part of a managed service offering Providing remote support via RDP/RDS and monitoring tools Diagnosing and resolving hardware, software and network issues Taking ownership of support tickets through to resolution Installing and configuring systems, devices and applications Maintaining accurate documentation and updating stakeholders on progress About You You'll already have experience in a client-facing 1st line or early 2nd line support role , with strong troubleshooting ability and confidence working independently on customer sites. Experience required: Active Directory, Group Policy, DNS and DHCP Microsoft 365 administration (including user provisioning) Windows 11 and Windows Server environments Network infrastructure (switches, routers, firewalls) Printer and peripheral setup Backup and endpoint protection solutions General network and system monitoring Exposure to AWS or other cloud platforms would be beneficial. Additional Requirements Full UK driving licence and access to a car Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel) Why Apply? Varied client environments - no two days the same Strong exposure across infrastructure, networking and cloud Opportunity to progress into a more senior support or infrastructure role
13/05/2026
Full time
IT Support Engineer Location: Liverpool (with travel to customer sites) Salary: £25,000 - £30,000 + benefits We're working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You'll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include: Delivering onsite support as part of a managed service offering Providing remote support via RDP/RDS and monitoring tools Diagnosing and resolving hardware, software and network issues Taking ownership of support tickets through to resolution Installing and configuring systems, devices and applications Maintaining accurate documentation and updating stakeholders on progress About You You'll already have experience in a client-facing 1st line or early 2nd line support role , with strong troubleshooting ability and confidence working independently on customer sites. Experience required: Active Directory, Group Policy, DNS and DHCP Microsoft 365 administration (including user provisioning) Windows 11 and Windows Server environments Network infrastructure (switches, routers, firewalls) Printer and peripheral setup Backup and endpoint protection solutions General network and system monitoring Exposure to AWS or other cloud platforms would be beneficial. Additional Requirements Full UK driving licence and access to a car Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel) Why Apply? Varied client environments - no two days the same Strong exposure across infrastructure, networking and cloud Opportunity to progress into a more senior support or infrastructure role
Technical Support Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £40,000-£42,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP. This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale. Key Responsibilities Provide high-quality 1st - 3rd line support across a broad customer base Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments Handle escalations from the 1st Line team and take ownership of more complex incidents Support project delivery, migrations, and infrastructure improvements Maintain accurate documentation and contribute to internal knowledge sharing Deliver remote and occasional on-site support when required Required experience: Strong experience with the Microsoft ecosystem, including: Microsoft 365 administration Azure AD / Entra ID Windows Server (2016/2019/2022) Exchange Online, SharePoint Online, Teams Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Experience working within an MSP or multi-customer environment Confident troubleshooting hardware, software, and cloud-based issues Highly Beneficial: Exposure to Google Workspace Experience supporting macOS devices PowerShell or other scripting knowledge Familiarity with RMM/PSA tools London - Hybrid (3 days per week in their office) Paying between £40,000-£42,000, depending on experience. Must be eligible to work in the UK.
13/05/2026
Full time
Technical Support Engineer - Growing Managed Services Provider London - Hybrid (3 days per week in their office) Paying between £40,000-£42,000, depending on experience. We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP. This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale. Key Responsibilities Provide high-quality 1st - 3rd line support across a broad customer base Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments Handle escalations from the 1st Line team and take ownership of more complex incidents Support project delivery, migrations, and infrastructure improvements Maintain accurate documentation and contribute to internal knowledge sharing Deliver remote and occasional on-site support when required Required experience: Strong experience with the Microsoft ecosystem, including: Microsoft 365 administration Azure AD / Entra ID Windows Server (2016/2019/2022) Exchange Online, SharePoint Online, Teams Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Experience working within an MSP or multi-customer environment Confident troubleshooting hardware, software, and cloud-based issues Highly Beneficial: Exposure to Google Workspace Experience supporting macOS devices PowerShell or other scripting knowledge Familiarity with RMM/PSA tools London - Hybrid (3 days per week in their office) Paying between £40,000-£42,000, depending on experience. Must be eligible to work in the UK.
Overview Techunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks. A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required. Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer. Responsibilities and Duties You will be responsible for ensuring the smooth operation of customers' IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users. Technical Responsibilities Install and configure computer and network hardware, operating systems, and applications Set up and manage new user accounts, profiles, and permissions Proactively monitor and maintain computer systems and networks Troubleshoot system and network issues, diagnosing and resolving hardware and software faults Respond to incidents, alerts, and support tickets in a timely manner Assist with the planning, coordination, and delivery of IT projects Provide on-site technical support and installations at client premises when required Take on both primary and secondary support roles Primary: act as the lead, organising work and taking responsibility for delivery Secondary: support the lead engineer and provide cover when required This is a fully office-based role where collaboration and teamwork are highly valued. Our client prides itself on having a fun, supportive and people focussed culture where employees are encouraged to share ideas, develop their skills, and enjoy coming to work each day. The office environment is relaxed and welcoming - dog friendly office and the team enjoys a friendly, positive atmosphere that values personality as much as technical ability. Our client places a strong emphasis on looking after its people and creating a workplace where everyone feels supported and part of the team.
13/05/2026
Full time
Overview Techunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks. A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required. Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer. Responsibilities and Duties You will be responsible for ensuring the smooth operation of customers' IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users. Technical Responsibilities Install and configure computer and network hardware, operating systems, and applications Set up and manage new user accounts, profiles, and permissions Proactively monitor and maintain computer systems and networks Troubleshoot system and network issues, diagnosing and resolving hardware and software faults Respond to incidents, alerts, and support tickets in a timely manner Assist with the planning, coordination, and delivery of IT projects Provide on-site technical support and installations at client premises when required Take on both primary and secondary support roles Primary: act as the lead, organising work and taking responsibility for delivery Secondary: support the lead engineer and provide cover when required This is a fully office-based role where collaboration and teamwork are highly valued. Our client prides itself on having a fun, supportive and people focussed culture where employees are encouraged to share ideas, develop their skills, and enjoy coming to work each day. The office environment is relaxed and welcoming - dog friendly office and the team enjoys a friendly, positive atmosphere that values personality as much as technical ability. Our client places a strong emphasis on looking after its people and creating a workplace where everyone feels supported and part of the team.
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
13/05/2026
Full time
2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery Technical Account Management You ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
12/05/2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Service Desk Engineer (Field-Based) Location: St Ives, Cambridgeshire (with UK-wide travel) Salary: £35,000 - £40,000 + benefits Reporting to: Service Desk Manager By combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands. We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK. The Role This is not your typical desk-based 2nd Line role. You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction. What You'll Be Doing Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care Delivering remote and on-site support to clients across the UK Installing, configuring, and deploying IT equipment to high standards Supporting and troubleshooting across: Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO) Azure and cloud platforms (AWS / Google Cloud beneficial) Windows Server & Active Directory Networking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi) Working with virtualisation technologies (Hyper-V, VMware, Citrix) Monitoring alerts, patching systems, and proactively resolving issues Supporting project work, site rollouts, and system implementations Collaborating with third-party suppliers and vendors Creating and maintaining clear documentation and knowledge base articles Mentoring 1st Line engineers and sharing best practices Providing end-user support and guidance in a clear, friendly manner What You'll Bring Experience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience desirable) Strong knowledge of Microsoft 365 and Windows environments Experience with cloud platforms (Azure, AWS, or Google Cloud) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, WAN/LAN/WLAN) Experience supporting hardware, printers, and mobile devices (iOS & Android) Excellent communication skills - able to translate technical detail into plain English A calm, dependable approach with strong problem-solving skills Ability to manage multiple priorities and work autonomously A proactive mindset with a passion for continuous improvement Desirable (not essential): Microsoft certifications such as MS-900, SC-900, or MD-102 Essential: Full UK driving licence Willingness to travel nationwide, including occasional overnight stays We offer: A varied role combining Service Desk and field work Real autonomy and ownership in how you deliver support A supportive, close-knit team environment Ongoing training and certification opportunities A culture built on trust, consistency, and high standards If you're looking for a role where you can make a real impact - both technically and personally - we'd love to hear from you.
12/05/2026
Full time
2nd Line Service Desk Engineer (Field-Based) Location: St Ives, Cambridgeshire (with UK-wide travel) Salary: £35,000 - £40,000 + benefits Reporting to: Service Desk Manager By combining technology, process, and people, we deliver solutions that are personal, professional, and practical. Our clients rely on us to be consistent, customer-focused, and always a safe pair of hands. We're now looking for a 2nd Line Service Desk Engineer who thrives on variety - someone equally comfortable resolving complex issues remotely and representing the company on-site across the UK. The Role This is not your typical desk-based 2nd Line role. You'll act as a key escalation point for the Service Desk while also spending a significant amount of time in the field, delivering hands-on support, installations, and client-facing services. You'll take ownership of issues from start to finish - combining strong technical ability with a calm, professional approach that builds trust with every interaction. What You'll Be Doing Acting as an escalation point for 1st Line, resolving complex technical issues with precision and care Delivering remote and on-site support to clients across the UK Installing, configuring, and deploying IT equipment to high standards Supporting and troubleshooting across: Microsoft 365 (Teams, SharePoint, OneDrive, Intune, Entra, MFA, SSO) Azure and cloud platforms (AWS / Google Cloud beneficial) Windows Server & Active Directory Networking (VLANs, VPNs, firewalls, DNS, DHCP, Wi-Fi) Working with virtualisation technologies (Hyper-V, VMware, Citrix) Monitoring alerts, patching systems, and proactively resolving issues Supporting project work, site rollouts, and system implementations Collaborating with third-party suppliers and vendors Creating and maintaining clear documentation and knowledge base articles Mentoring 1st Line engineers and sharing best practices Providing end-user support and guidance in a clear, friendly manner What You'll Bring Experience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience desirable) Strong knowledge of Microsoft 365 and Windows environments Experience with cloud platforms (Azure, AWS, or Google Cloud) Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP, WAN/LAN/WLAN) Experience supporting hardware, printers, and mobile devices (iOS & Android) Excellent communication skills - able to translate technical detail into plain English A calm, dependable approach with strong problem-solving skills Ability to manage multiple priorities and work autonomously A proactive mindset with a passion for continuous improvement Desirable (not essential): Microsoft certifications such as MS-900, SC-900, or MD-102 Essential: Full UK driving licence Willingness to travel nationwide, including occasional overnight stays We offer: A varied role combining Service Desk and field work Real autonomy and ownership in how you deliver support A supportive, close-knit team environment Ongoing training and certification opportunities A culture built on trust, consistency, and high standards If you're looking for a role where you can make a real impact - both technically and personally - we'd love to hear from you.
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
12/05/2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Support Engineer (Field-Based MSP) - Leeds £26,000 - £31,000 + Benefits A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients. You'll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment. The Role Deliver onsite 1st and 2nd line IT support to a range of business clients Diagnose and resolve hardware, software, networking, and user issues Install and configure PCs, laptops, printers, mobile devices, and peripherals Support Microsoft 365 environments including user admin and troubleshooting Assist with server, backup, networking, and cloud support tasks Carry out upgrades, migrations, and project-based work Build strong client relationships and provide high service levels Escalate complex issues where needed while owning tickets through to resolution Required Experience Previous experience in an IT Support Engineer, Service Desk, or Field Engineer role Strong Windows desktop and end-user support experience Good knowledge of Microsoft 365 / Office 365 Basic networking knowledge (TCP/IP, routers, switches, Wi-Fi) Excellent communication and customer service skills Able to work independently and manage workload effectively Full UK driving licence Desirable Skills Previous MSP experience Exposure to Windows Server / Active Directory Experience with backups, virtualization, or Azure Knowledge of Intune / Entra ID Package £26,000 - £31,000 depending on experience Mileage / travel expenses Pension Training and certification support Clear progression path Varied client-facing role with strong technical exposure IT Support Engineer (Field-Based MSP) - Leeds Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
12/05/2026
Full time
IT Support Engineer (Field-Based MSP) - Leeds £26,000 - £31,000 + Benefits A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients. You'll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment. The Role Deliver onsite 1st and 2nd line IT support to a range of business clients Diagnose and resolve hardware, software, networking, and user issues Install and configure PCs, laptops, printers, mobile devices, and peripherals Support Microsoft 365 environments including user admin and troubleshooting Assist with server, backup, networking, and cloud support tasks Carry out upgrades, migrations, and project-based work Build strong client relationships and provide high service levels Escalate complex issues where needed while owning tickets through to resolution Required Experience Previous experience in an IT Support Engineer, Service Desk, or Field Engineer role Strong Windows desktop and end-user support experience Good knowledge of Microsoft 365 / Office 365 Basic networking knowledge (TCP/IP, routers, switches, Wi-Fi) Excellent communication and customer service skills Able to work independently and manage workload effectively Full UK driving licence Desirable Skills Previous MSP experience Exposure to Windows Server / Active Directory Experience with backups, virtualization, or Azure Knowledge of Intune / Entra ID Package £26,000 - £31,000 depending on experience Mileage / travel expenses Pension Training and certification support Clear progression path Varied client-facing role with strong technical exposure IT Support Engineer (Field-Based MSP) - Leeds Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
We are currently working with a Cambridge-based technology company that is looking to add an experienced IT Infrastructure Engineer to their team on a full-time, permanent basis. Key responsibilities will include: Act as the main point of contact for 1st / 2nd line support issues. Oversee and develop the companies existing infrastructure. Management of networks and cloud-based infrastructure Support with security and compliance policies. Assist with ranging IT projects including new tools and system implemenations. Help with managing suppliers and equipment procurement. The Successful candidate will have: 3+ years experience in a similar role supporting cloud-based infrastructure position. Experience inece with RedHat, Linux and windows systems. Degree qualified in Engineer/Physical Science or similar field. Strong attention to detail. Experience with supporting on security best practises. Strong understanding of VPNs, Ipv4 and DNS. Experience acting as main point of contact for 1st and 2nd line issues. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
12/05/2026
Full time
We are currently working with a Cambridge-based technology company that is looking to add an experienced IT Infrastructure Engineer to their team on a full-time, permanent basis. Key responsibilities will include: Act as the main point of contact for 1st / 2nd line support issues. Oversee and develop the companies existing infrastructure. Management of networks and cloud-based infrastructure Support with security and compliance policies. Assist with ranging IT projects including new tools and system implemenations. Help with managing suppliers and equipment procurement. The Successful candidate will have: 3+ years experience in a similar role supporting cloud-based infrastructure position. Experience inece with RedHat, Linux and windows systems. Degree qualified in Engineer/Physical Science or similar field. Strong attention to detail. Experience with supporting on security best practises. Strong understanding of VPNs, Ipv4 and DNS. Experience acting as main point of contact for 1st and 2nd line issues. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Job Title: 1st/2nd Line Support Engineer Location: Near Richmond, London (On-site) Salary: £30,000-£35,000 per annum Overview We're hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities Provide 2nd line support across Microsoft, cloud, and network environments Support and maintain Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong knowledge of Microsoft 365, Windows environments, and basic networking Exposure to firewalls (FortiGate desirable) and MDM solutions O365 conditional access and SharePoint setup PowerBI knowledge advantageous Good communication and organisational skills
12/05/2026
Full time
Job Title: 1st/2nd Line Support Engineer Location: Near Richmond, London (On-site) Salary: £30,000-£35,000 per annum Overview We're hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities Provide 2nd line support across Microsoft, cloud, and network environments Support and maintain Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong knowledge of Microsoft 365, Windows environments, and basic networking Exposure to firewalls (FortiGate desirable) and MDM solutions O365 conditional access and SharePoint setup PowerBI knowledge advantageous Good communication and organisational skills
IT Systems Engineer - Cloud, Datacentre & Cloud Applications Location: London, City (off-site datacentre access required) Hybrid: 3 days on site per week Salary: £65,000pa to £70,000pa + Benefits Reporting to: IT Infrastructure Manager Role Overview: The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services. Additional Requirements: MUST HAVE relevant experience working in a Cloud Datacentre Environment MUST HAVE relevant & up to date Technical Industry Accreditations Microsoft certifications (M365, Endpoint, Security, Azure) MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA). MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out of hours call outs for critical infrastructure incidents. Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications Key Responsibilities: Provide 3rd line support across Microsoft 365, Azure, AvePoint and third party cloud platforms (e.g. VoIP, CRM). Support and administer on prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI). Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues and propose system improvements, raising RFCs where required. Support project delivery and platform development initiatives. Maintain accurate system documentation, asset registers and inventory records. Skills, Experience & Qualifications Essential: Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity. Microsoft 365 and Azure administration experience. Solid knowledge of networking, security principles and ITIL-based service delivery. Strong troubleshooting, documentation and stakeholder communication skills. A proactive, adaptable team player comfortable working across a broad technical estate.
12/05/2026
Full time
IT Systems Engineer - Cloud, Datacentre & Cloud Applications Location: London, City (off-site datacentre access required) Hybrid: 3 days on site per week Salary: £65,000pa to £70,000pa + Benefits Reporting to: IT Infrastructure Manager Role Overview: The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services. Additional Requirements: MUST HAVE relevant experience working in a Cloud Datacentre Environment MUST HAVE relevant & up to date Technical Industry Accreditations Microsoft certifications (M365, Endpoint, Security, Azure) MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA). MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out of hours call outs for critical infrastructure incidents. Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications Key Responsibilities: Provide 3rd line support across Microsoft 365, Azure, AvePoint and third party cloud platforms (e.g. VoIP, CRM). Support and administer on prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI). Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues and propose system improvements, raising RFCs where required. Support project delivery and platform development initiatives. Maintain accurate system documentation, asset registers and inventory records. Skills, Experience & Qualifications Essential: Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity. Microsoft 365 and Azure administration experience. Solid knowledge of networking, security principles and ITIL-based service delivery. Strong troubleshooting, documentation and stakeholder communication skills. A proactive, adaptable team player comfortable working across a broad technical estate.
AV Installation Engineer - 32,000/ 37,000 per annum - Hull Principal IT are supporting a leading AV and technology solutions provider delivering high-quality audio visual installations and integrated technology solutions across commercial environments throughout the UK and beyond. Due to continued growth, they are looking to recruit an experienced AV Installation Engineer to join their engineering team. Hull-based with frequent travel to customer sites across the UK and occasional overseas travel. The Role The successful candidate will play a key role in leading and delivering professional AV installation projects across a variety of commercial environments. This is a hands-on position responsible for overseeing all aspects of AV installations including cabling, equipment installation, rack building, system configuration, testing, commissioning, and client handover. The role will also involve mentoring junior engineers, maintaining installation quality standards, and acting as a key point of contact on-site. Key Responsibilities: Lead and carry out 1st and 2nd fix AV installations Install, terminate, and test structured cabling systems Mount and configure AV equipment including displays, audio systems, conferencing systems, and control equipment Perform system testing, fault finding, commissioning, and final handovers Read and interpret technical drawings and schematics Work closely with project managers and technical teams to ensure successful project delivery Supervise and mentor junior engineers and apprentices on-site Ensure all works are completed in line with company quality standards and health & safety requirements Maintain accurate installation documentation and records Act as a professional and customer-focused representative on client sites Support remedial works, servicing, and maintenance activities where required Requirements: Extensive experience within commercial AV installations Strong understanding of AV systems, signal flow, and integration Experience with structured cabling, containment, rack building, and commissioning Excellent troubleshooting and problem-solving skills Strong client-facing and communication skills Site Supervisors Safety Training Scheme - SSSTS certification Full UK driving licence Desirable Skills & Certifications: CTS or CTS-I certification Experience leading installation teams on large-scale AV projects Networking knowledge and AV-over-IP experience Formal electrical, electronic, or network engineering qualifications The Package: If successful our client is offering a salary of 32,000 - 37,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this AV installation engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
11/05/2026
Full time
AV Installation Engineer - 32,000/ 37,000 per annum - Hull Principal IT are supporting a leading AV and technology solutions provider delivering high-quality audio visual installations and integrated technology solutions across commercial environments throughout the UK and beyond. Due to continued growth, they are looking to recruit an experienced AV Installation Engineer to join their engineering team. Hull-based with frequent travel to customer sites across the UK and occasional overseas travel. The Role The successful candidate will play a key role in leading and delivering professional AV installation projects across a variety of commercial environments. This is a hands-on position responsible for overseeing all aspects of AV installations including cabling, equipment installation, rack building, system configuration, testing, commissioning, and client handover. The role will also involve mentoring junior engineers, maintaining installation quality standards, and acting as a key point of contact on-site. Key Responsibilities: Lead and carry out 1st and 2nd fix AV installations Install, terminate, and test structured cabling systems Mount and configure AV equipment including displays, audio systems, conferencing systems, and control equipment Perform system testing, fault finding, commissioning, and final handovers Read and interpret technical drawings and schematics Work closely with project managers and technical teams to ensure successful project delivery Supervise and mentor junior engineers and apprentices on-site Ensure all works are completed in line with company quality standards and health & safety requirements Maintain accurate installation documentation and records Act as a professional and customer-focused representative on client sites Support remedial works, servicing, and maintenance activities where required Requirements: Extensive experience within commercial AV installations Strong understanding of AV systems, signal flow, and integration Experience with structured cabling, containment, rack building, and commissioning Excellent troubleshooting and problem-solving skills Strong client-facing and communication skills Site Supervisors Safety Training Scheme - SSSTS certification Full UK driving licence Desirable Skills & Certifications: CTS or CTS-I certification Experience leading installation teams on large-scale AV projects Networking knowledge and AV-over-IP experience Formal electrical, electronic, or network engineering qualifications The Package: If successful our client is offering a salary of 32,000 - 37,000 per annum, favourable holiday allowance, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this AV installation engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.
11/05/2026
Full time
Join a growing Yorkshire MSP where you ll support varied clients, work across Microsoft environments and keep building your technical skills. IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered. What s on offer £26,000 to £31,000 salary full-time permanent role varied MSP environment exposure to different technologies and client sites supportive, close-knit team technical development opportunities immediate start available, with notice periods accommodated What you ll be doing managing support calls and service tickets resolving 1st and 2nd line IT issues supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11 carrying out routine server and desktop maintenance supporting client projects maintaining service levels and client documentation delivering clear, professional customer service What we re looking for You should ideally have 3 to 4 years experience in IT support , with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include: Microsoft 365 Active Directory and Group Policy Windows Server and Windows 11 networking fundamentals, including routers and switches strong customer service skills good attention to detail and organisation Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful. Why join ISL Technology? ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience. Apply now If you re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply. Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.
1st Line Support Engineer (MSP) Up to £28K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle s standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location close to the centre of Northampton with modern, up to date living space. Culture Social events, Supportive, Fun, Hard working o Perks Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Progression Plan training & mentor programme.
11/05/2026
Full time
1st Line Support Engineer (MSP) Up to £28K + Company Benefits Hybrid - Northampton As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation & support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities User Support and advice: 85% Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Managed Service Operation Centre Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients IT systems via the monitoring software Ensure that Job sheets are kept up to date and your time is recorded Act as a liaison between customers and technical escalation teams / 3rd parties Personal and Team Development: 10% Undertake ad-hoc projects as agreed with the Management team on behalf of Support Services that may involve site visits, customer meetings, or vendor management. Show an outward commitment to actively develop personal knowledge. Develop new documentation and procedures. Train and coach, members of the Managed Service Operation Centre to ensure that their knowledge grows with the role. Comply with Bechtle s standard working practices: 5% Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks. Experience Previous experience in an IT Operational/ Support environment is high desirable Knowledge and experience of various IT systems Experience in the following Bechtle pillars is highly desirable: Networking, Server, Storage, Modern Workplace, Security, Cloud and Document Solutions Experience in setting up and supporting of mobile devices Excellent customer service skills Relevant IT qualifications GCSEs in Maths and English or equivalent What we Offer Hybrid Working (3 days in/2 days out, after probation which is 3 months) £24,000 - £27,000 depending on experience Location close to the centre of Northampton with modern, up to date living space. Culture Social events, Supportive, Fun, Hard working o Perks Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Progression Plan training & mentor programme.
Overview The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site) ABOUT THE ROLE: With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you'll deliver high-quality 1st and 2nd line support to end users, maintain the studio's end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You'll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio. What you'll do: Provide high-quality 1st and 2nd line support for IT incidents and service requests. Diagnose and resolve hardware, software, and user issues, escalating where needed. Take ownership of tickets through to resolution within agreed SLAs. Support and maintain the studio's end-user computing environment. Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals. Work closely with the wider IT team to resolve issues and improve support processes. Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates. Help educate users on best practices and reduce avoidable support requests. Produce clear documentation where needed. Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio. Provide offsite support when required, including occasional national and international travel. What you'll need to succeed: 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. Strong written and verbal communication skills, with the ability to explain technical issues clearly. An approachable, service-focused manner. Strong troubleshooting and fault-finding skills across hardware and software. Self-motivation, adaptability, and a positive, can-do attitude. Experience working independently and as part of a team. A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. Technical skills: Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. Experience building, diagnosing, and repairing desktop hardware. Experience supporting Microsoft Windows environments. Experience supporting Microsoft Office / Microsoft 365 productivity tools. Basic networking knowledge. Familiarity with service desk or ticketing systems. Desirable: Experience supporting game development, creative studios, or other high-performance user environments. Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. Experience with Active Directory, Entra, or other identity management tools. Experience with service desk software and asset management processes. Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. An interest in games, games technology, or PC hardware. What we can offer: Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Enhanced Private Pension Scheme Private Medical Insurance Group Life Assurance Competitive holiday + studio wide closures in summer and winter Gym Membership Allowance Free Eye Tests Free on-site parking Electric Car Scheme Season Ticket Loans
11/05/2026
Full time
Overview The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site) ABOUT THE ROLE: With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you'll deliver high-quality 1st and 2nd line support to end users, maintain the studio's end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You'll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio. What you'll do: Provide high-quality 1st and 2nd line support for IT incidents and service requests. Diagnose and resolve hardware, software, and user issues, escalating where needed. Take ownership of tickets through to resolution within agreed SLAs. Support and maintain the studio's end-user computing environment. Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals. Work closely with the wider IT team to resolve issues and improve support processes. Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates. Help educate users on best practices and reduce avoidable support requests. Produce clear documentation where needed. Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio. Provide offsite support when required, including occasional national and international travel. What you'll need to succeed: 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. Strong written and verbal communication skills, with the ability to explain technical issues clearly. An approachable, service-focused manner. Strong troubleshooting and fault-finding skills across hardware and software. Self-motivation, adaptability, and a positive, can-do attitude. Experience working independently and as part of a team. A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. Technical skills: Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. Experience building, diagnosing, and repairing desktop hardware. Experience supporting Microsoft Windows environments. Experience supporting Microsoft Office / Microsoft 365 productivity tools. Basic networking knowledge. Familiarity with service desk or ticketing systems. Desirable: Experience supporting game development, creative studios, or other high-performance user environments. Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. Experience with Active Directory, Entra, or other identity management tools. Experience with service desk software and asset management processes. Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. An interest in games, games technology, or PC hardware. What we can offer: Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: Enhanced Private Pension Scheme Private Medical Insurance Group Life Assurance Competitive holiday + studio wide closures in summer and winter Gym Membership Allowance Free Eye Tests Free on-site parking Electric Car Scheme Season Ticket Loans
Service Desk Engineer Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description We are looking for an experienced 2nd Line Service Desk Engineer to provide deeper technical support across enterprise IT services, ensuring stability, reliability, and a seamless digital experience for users across the business. This role focuses on resolving complex incidents and service requests escalated from 1st line, supporting end-user devices, applications, identity, and access, while contributing to continuous service improvement and operational excellence. About the job Provide 2nd line technical support for escalated incidents and service requests Investigate, diagnose, and resolve complex issues across devices, applications, and access Manage tickets through the full incident lifecycle in line with SLAs Escalate issues with clear technical analysis and resolution detail Support Microsoft 365, Windows, macOS, endpoint devices, and enterprise applications Support identity and access management (joiners/leavers, MFA, permissions) Contribute to problem management, root cause analysis, and service improvements Maintain high-quality technical documentation and knowledge articles Work closely with 1st line, Engineering teams, and third-party suppliers Skills, Knowledge and Expertise Strong experience in a 2nd line IT support or Service Desk role Strong experience resolving complex technical incidents in enterprise environments Good understanding of ITSM processes (Incident, Problem, Change) Experience using ITSM tools such as ServiceNow or Freshservice Strong troubleshooting skills across Microsoft 365, Windows, macOS, and applications Knowledge of identity and access management processes (MFA, permissions, account issues) Strong communication skills with the ability to support non-technical users High attention to detail and strong documentation skills
11/05/2026
Full time
Service Desk Engineer Department: OCU Digital Employment Type: Permanent - Full Time Location: Preston Reporting To: James Mayers Description We are looking for an experienced 2nd Line Service Desk Engineer to provide deeper technical support across enterprise IT services, ensuring stability, reliability, and a seamless digital experience for users across the business. This role focuses on resolving complex incidents and service requests escalated from 1st line, supporting end-user devices, applications, identity, and access, while contributing to continuous service improvement and operational excellence. About the job Provide 2nd line technical support for escalated incidents and service requests Investigate, diagnose, and resolve complex issues across devices, applications, and access Manage tickets through the full incident lifecycle in line with SLAs Escalate issues with clear technical analysis and resolution detail Support Microsoft 365, Windows, macOS, endpoint devices, and enterprise applications Support identity and access management (joiners/leavers, MFA, permissions) Contribute to problem management, root cause analysis, and service improvements Maintain high-quality technical documentation and knowledge articles Work closely with 1st line, Engineering teams, and third-party suppliers Skills, Knowledge and Expertise Strong experience in a 2nd line IT support or Service Desk role Strong experience resolving complex technical incidents in enterprise environments Good understanding of ITSM processes (Incident, Problem, Change) Experience using ITSM tools such as ServiceNow or Freshservice Strong troubleshooting skills across Microsoft 365, Windows, macOS, and applications Knowledge of identity and access management processes (MFA, permissions, account issues) Strong communication skills with the ability to support non-technical users High attention to detail and strong documentation skills
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Northampton Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work Salary - £40,720 - £44,120 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.
11/05/2026
Full time
HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! Location - Northampton Full Time - 40 hours per week. This includes some weekend, evening and bank holiday work Salary - £40,720 - £44,120 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: Additional paid overtime Fantastic pension scheme including Income Protection Cover 33 days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months Free HomeServe Cover 8 policy Employee assistance programme looking out for you and your family Company van with fuel card Use of company tools, uniform and PPE Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development Learning and development opportunities Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Proactive, 'can do' attitude Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment Week 2 - You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen.
