4819 jobs found

M365 Engineer & Customer Success Specialist - E-commerce Bristol £44k + Benefits 4 days onsite We're seeking a highly skilled Customer Success Specialist & M365 Engineer to support our expanding E-commerce customer base. This hybrid role blends proactive customer success, technical escalation, and hands-on Microsoft cloud engineering across M365, Azure, AAD, Networking, Security, Defender, Endpoint, Purview, and Priva. You'll ensure customers achieve maximum value from our services while maintaining secure, compliant, and high-performing cloud environments. Drive customer retention, satisfaction, and long-term value Act as the escalation point for complex technical and service issues Lead onboarding and adoption of cloud and security services Build trusted, long-term customer relationships Use data insights to proactively manage customer health Key Responsibilities: Issue Resolution & Support Serve as the primary escalation point for high-impact incidents Troubleshoot issues across M365, Azure, AAD, networking, and security tools Work closely with engineering teams to resolve complex technical challenges Maintain and improve internal knowledge base and documentation Proactive Engagement & Retention Monitor customer health metrics and proactively mitigate risk Conduct regular business reviews and strategic check-ins Identify adoption gaps and drive corrective action Onboarding & Training Deliver structured onboarding programmes for M365, Azure, and security services Provide training on Defender, Endpoint, Purview, Priva, and compliance tooling Track onboarding progress and ensure successful adoption Relationship Management Build trusted relationships with technical and executive stakeholders Act as a customer advocate across internal teams Ensure customer expectations are aligned with service delivery Data & Continuous Improvement Analyse service performance, usage, and security posture Identify opportunities for optimisation and automation Drive best practice across cloud, security, and customer success processes Customer Success Strategy & Commercial Identify upsell and cross-sell opportunities across cloud and security services Collaborate with sales, engineering, and service delivery teams Contribute to customer success strategy and roadmap Technical Focus Areas: Microsoft 365 Administration (Exchange, SharePoint, Teams, Intune) Azure & AAD (identity, access, conditional access, governance) Networking (DNS, VPN, routing, Firewalls, connectivity troubleshooting) Security & Compliance Microsoft Defender Suite Endpoint Management Purview (DLP, Information Protection, Compliance) Priva (privacy risk management) Modern Workplace configuration and optimisation Automation & Scripting (PowerShell desirable) Required Experience: Customer Success, Service Delivery, or Account Management Experience handling escalations and complex service issues Strong IT services knowledge (cloud, infrastructure, cybersecurity) MSP or E-commerce environment experience preferred Qualifications: ITIL Foundation (Required) Bachelor's degree or equivalent experience Certifications in M365, Azure, or Security (preferred) RSG Plc is acting as an Employment Agency in relation to this vacancy.

PSR Rail Team are currently recruiting for a Principal Fire Systems Engineer to work full time in Central London. This will be working for a well established Rail contractor who are working on one of the biggest projects in the UK. Don't miss out! Fire Detection Systems Design Engineer - Role Summary This role focuses on leading the design and construction of Fire Detection and Alarm (FD&A) systems across medium to large infrastructure projects in Rail, Highways, HS2, and Power sectors . It demands technical expertise, stakeholder coordination, compliance assurance, and leadership of junior team members. Key Responsibilities Design & Delivery Lead the design and design verification of Fire Detection systems . Ensure compliance with BS 5839-1 and client-specific standards (e.g., Network Rail, TfL). Review and manage MEP consultants' designs for: Safety by design Technical adequacy Constructability & maintainability Interface integration Documentation & Compliance Develop and author Fire Alarm Cause & Effects documents. Coordinate all third-party system interfaces (e.g., HVAC, BMS, life safety). Ensure design standards meet BRE Global / FM Global accreditation criteria. Manage the LPS1014 F353 form to maintain compliance. Stakeholder Coordination Work with Engineering Managers, Project Managers, and CREs to ensure design strategy meets cost, quality, and timeline targets. Provide technical responses , lead standardisation efforts, and promote value engineering . Represent the team during meetings with accreditation bodies and clients. Project & Line Management Oversee and support procurement, tendering, and installation phases. Mentor and develop junior, graduate, and intermediate engineers. Lead small engineering teams in project delivery. Actively participate in H&S management via the Notify system . Ensure mandatory training and information security compliance. Person Specification Qualifications (Essential) Degree/HNC/HND in Mechanical Engineering or similar. LPCB Basic Sprinkler Design Certification (even though it's more suppression-related, it's listed here) . Fire Detection Training : BS 5839-1 Fundamentals - Units 1 & 2 BS 5839-1 Fundamentals to Advanced Professional body membership (IFE, IMechE). Engineering Council registration encouraged (EngTech / IEng / CEng). Technical Skills & Knowledge (Essential) Deep understanding of: BS 5839-1 (Fire Detection & Alarm design) Network Rail / TfL standards Passive and active fire safety systems Skilled in Fire Detection system design, BIM/CAD , and design assurance. Authoring complex Cause & Effect documentation. Familiarity with audit processes (BRE Global etc.). Experience (Essential) Significant experience designing Fire Detection and Suppression Systems in Rail sector projects. Strong track record of managing client expectations , stakeholder coordination, and design integration. Contact Dan Confrey at PSR Solutions for more info!

Network Team Lead - 6-Month Contract VIQU IT has a customer seeking an experienced Network Team Lead to join their team, combining strong hands-on technical networking expertise with excellent leadership, planning, and stakeholder management skills. This is a varied and hands-on role where you will act as a senior figure within the Network team, supporting both business-as-usual (BAU) operations and the successful planning and delivery of network-related projects and remediation activities. While remaining technically involved, this role will also require close collaboration with senior management, coordination across teams, and oversight of project and operational priorities. Network Team Lead Key Responsibilities Provide technical leadership across the network infrastructure environment Support BAU network operations, ensuring performance, stability, and security Plan and deliver remediation and infrastructure improvement projects Coordinate incidents, changes, and operational priorities across the Network team Work closely with senior management and stakeholders to align technical and business priorities Manage vendor maintenance activities and assess operational impact Support workload planning, resource coordination, and project delivery Maintain clear communication with both technical and non-technical stakeholders Network Team Lead Skills & Experience Strong enterprise networking experience across routing, switching, and security Hands-on technical expertise with Palo Alto, Aruba, Cisco Nexus, MPLS, and SolarWinds Previous experience in a senior or lead Network Engineering position Proven ability to plan, organise, and deliver technical projects Experience supporting BAU operations alongside project-based work Good understanding of ITSM processes including incident and change management Strong organisational and coordination skills with attention to detail Excellent communication and stakeholder management skills, particularly with senior leadership About the Role This role will require onsite presence in Glasgow 2-3 days per week. The successful candidate will be someone who remains technically strong and hands-on, while also being capable of leading initiatives, coordinating priorities, and acting as a key point of communication within the Network team and wider business. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

Network Security Engineer Location: London Role Type: Contract - 6 months Work Setup: Hybrid - 3 days onsite Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role Our client is a large multinational firm that provides a range of financial services, including advisory, investment, and asset management solutions. It serves a diverse set of clients worldwide, focusing on strategic planning, market operations, and long-term financial growth. What you'll do Design, test, integrate and deploy web Proxy technologies Implement policy-driven security controls in collaboration with wider security teams Evaluate emerging technologies and industry practices to enhance existing capabilities Engage with vendors and internal engineering teams to deliver robust, secure solutions Provide guidance and training to support teams on newly implemented solutions What you bring Professional background in network, infrastructure, Proxy engineering or web security, with hands-on delivery in enterprise environments Strong capability across Proxy platforms (Bluecoat, Zscaler, Netskope), including integrations such as ICAP, chaining and service offloading In-depth knowledge of networking fundamentals and protocols (TCP/IP, HTTP, SSL/TLS), with the ability to analyse traffic across OSI layers Experience securing and operating DMZ architectures, alongside cloud platforms (Azure, AWS, Microsoft 365) and data protection controls Proven ability in troubleshooting, incident response and L3/L4 support within complex, large-scale systems Broad understanding of cyber threats, web malware mitigation and modern security approaches, with Scripting or certifications (eg CISSP, Python) advantageous What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Role Title: Connectivity Firewall Engineer Duration: contract to run until 01/11/2027 Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £432.40 p/d Umbrella inside IR35 Role purpose/summary We are seeking an experienced Firewall Engineer to join the Firewall Engineering team, responsible for designing, implementing, and supporting enterprise network security solutions. The role requires strong hands-on expertise with Fortinet and Juniper Firewalls and the ability to operate at Level 3 (L3) support within a complex enterprise environment. Key Responsibilities Design, implement, and support Fortinet and Juniper Firewall platforms. Provide L3 support for Firewall-related incidents, problems, and complex service requests. Troubleshoot advanced network and security issues across enterprise environments. Manage Firewall rulebases, NAT policies, security zones, and objects in line with security standards. Support Firewall changes, upgrades, patching, and migrations. Perform root-cause analysis and drive permanent fixes for recurring issues. Collaborate with network, security, and infrastructure teams to ensure secure connectivity. Ensure compliance with internal security policies and regulatory requirements. Maintain accurate documentation, configurations, and operational procedures. Participate in on-call rotas and provide out-of-hours and weekend support when required to support business-critical services and incident resolution. Required Skills & Experience Minimum 5 years of hands-on experience in Firewall engineering or network security roles. Strong expertise in Fortinet (FortiGate) and Juniper (SRX) technologies. Solid understanding of L3/L4 networking concepts, routing, and traffic flow. Proven experience providing L3 operational support in production environments. Strong troubleshooting and analytical skills. Ability to work effectively under pressure, including during major incidents. Desirable Experience working in regulated or enterprise environments (eg banking or financial services). Exposure to high-availability designs, VPN technologies, and security best practices. Relevant vendor certifications (eg Fortinet NSE, Juniper JNCIA/JNCIS). All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (eg, Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Network Delivery Project Manager - Nationwide Network & Connectivity Rollout Outside IR35 £400 per day Remote with some travel to sites across UK Initial 3 months extension likely Immediate Start We re looking for an experienced Network Delivery Project Manager to support a large-scale connectivity and network upgrade programme across circa 500 UK locations. Working within a PMO environment, you'll coordinate ISP deliveries, engineering schedules, site readiness, and rollout activity to ensure successful deployment at pace. Key Responsibilities Coordinate nationwide connectivity and network upgrades. Manage ISP orders, installations, and supplier engagement. Work with Network Architects to define site connectivity requirements. Coordinate engineering visits and installation schedules. Manage delivery blockers including wayleaves, site access, and dependencies. Track project plans, milestones, risks, and rollout progress. Ensure technical pre-requisites are completed ahead of cutovers. Update delivery activity within Jira, Confluence, and project tracking tools. Required Experience Experience delivering connectivity or network rollout projects. Strong understanding of ISPs, carriers, and UK connectivity services. Experience working with telecoms/network suppliers and engineering teams. Strong coordination and stakeholder management skills. Experience using Jira, Confluence, and MS Project. Multi-site rollout experience. WAN, SD-WAN, MPLS, fibre, or broadband projects. Experience within retail or distributed-site environments.

Firewall Engineer - Palo Alto - Permanent full time role with large financial services company - Salary circa £80,000 plus bonus and benefits - Hybrid working (3 days in the office) - Palo Alto background is essential We're looking for an experienced Engineer to help design, manage, and improve a large enterprise Firewall environment. This role will focus on hands-on support and projects across on-prem and cloud platforms. Responsibilities will include: Designing and deliver enterprise-scale Firewall solutions Lead security and network modernisation projects Research and introduce new security technologies Provide Tier 3 support for complex issues Document designs and share knowledge Mentor and support other engineers To be considered suitable you will need the following skills/experience: Strong background with Palo Alto Firewalls (Panorama, NGFW, Prisma Access) Strong enterprise network experience Palo Alto certification - PCNSE Good understanding of network security

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Product Data Scientist You'll be part of the Operations Delivery Intelligence (ODI) directorate, working within integrated operations product squads that build data-driven decision-support software. This area plays a critical role in improving operational performance by embedding advanced analytics, machine learning and optimisation into day-to-day operational decision-making across the airline. What you'll do: Develop and embed industrialised decision-support software using machine learning and optimisation techniques Act as the technical owner of one or more modules within a production-grade data science product Understand operational business problems end-to-end and identify opportunities to optimise decisions using decision-support tooling Conduct analysis and visualisation to identify valuable opportunities and assess trade-offs between design and feature options Drive modelling and technical approach decisions, balancing implementation speed, runtime performance, technical debt and business value Rapidly prototype advanced machine learning and optimisation models in Python Deliver production-grade machine learning and optimisation modules using software engineering best practice Build robust data ingestion, cleaning and processing pipelines Contribute to software orchestration and cloud-based CI/CD deployment Drive system design decisions alongside software architects Ensure robustness through logging, error handling and automated testing Harden algorithms against operational and data edge cases Quantify adoption and value capture of decision-support products Engage with business stakeholders to gather requirements and feedback Contribute to feature prioritisation and roadmap discussions Support integration of products into operational business processes Communicate modelling approaches, trade-offs and results clearly to stakeholders Mentor junior team members Contribute to agile ways of working including Git version control, code reviews and delivery predictability What you'll bring to British Airways: Experience solving real-world problems using applied machine learning, optimisation and operational research techniques Strong Python capability and experience with data science and optimisation libraries Experience delivering production-quality data science software Familiarity with cloud platforms, CI/CD pipelines and modern orchestration tooling Strong software engineering discipline including testing, logging and version control Ability to structure complex business and technical problems and propose pragmatic solutions Confidence communicating advanced technical concepts to both technical and non-technical audiences Systems-thinking mindset with attention to detail Curious, proactive and resilient approach Collaborative working style with a strong focus on continuous improvement Commitment to delivering measurable business value Your experience: Master's degree or greater in data science, ML, or operational research, or 4+ years of highly relevant industry experience (required) 2+ years working on production ML or optimization software products at scale (required) Experience in developing industrialized software, especially data science or machine learning software products (required) Experience in relevant business domains (transportation, airlines, operations, network problems) (preferred) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Professional Services Engineer - Unify, SonicWall, Cloud, Infrastructure - £55,000 - £65,000 - Home-based - Northern England Working with a fast-paced Solution Provider who are looking to add to their team based on pipeline to deliver projects across networking, cyber security, cloud and infrastructure. Ideally, we are looking for an allrounder however if you have more of a slant towards Networking or Cloud and have a good understanding of the other that will work for us, it is all about the person and the attitude. This company is an outstanding business and have some substantial client projects to work on, however they have recently been acquired which is a hugely positive step and will integrate over time, which will give more opportunity to get involved in bigger projects. Key Skills Proven experience working on Professional Services projects in a Solutions Provider environment Low Level Design & Implementation Network Security - SonicWall, Fortinet, Cisco Networking/WiFi hardware - Unifi Cloud & IT Infrastructure - M365, Intune, Azure, Entra ID, SharePoint and OneDrive. Entra ID/Azure Active Directory and Microsoft Azure. Duties and Responsibilities Lead, Plan and deliver Professional Services Projects across Microsoft 365, Azure, networking, Firewalls, Windows Server and cyber security solutions. Own projects through the full life cycle, including planning, implementation, documentation and handover. Communicate clearly with clients and stakeholders by phone, email, remote tools and in person. Produce high-quality technical documentation and maintain accurate project records. Visit client sites as and when required Most of the client sites are within North Yorkshire and the Northwest England, and visits are expected as part of your duties and responsibilities so preference would be located near here however if you are happy to travel then we would not rule anyone with the right skills out. Professional Services Engineer - Unify, SonicWall, Cloud, Infrastructure - £55,000 - £65,000 - Homebased - Northern England

X2 Network Consultant & Engineer - Cisco Lan Enterprise - Cisco, Juniper and/or Aruba Certs - £45K - £70K - Homebased, office, hybrid - North West Do you want to work for a leading Network Security Solutions Provider? Do you want to be part of a close-knit team with endless progression? Are you a ready-made Design & Implementation Consultant? Are you a Support & Project Implementation Engineer that wants to step up into Design & Implementation? You will be joining a leading Networking Security Solutions Provider as a Snr Network Design & Implementation Engineer OR as a Network Project Engineer. Design, implement and support network infrastructure including edge and core switching technologies, telecommunications Routers, enterprise wireless solutions, Unified Communications and Wide Area Networks Plan, design and implement networking architecture projects, working on multiple customer projects across Cisco Lan & Wireless Enterprise technologies, including Juniper & Aruba. Skills & duties: Cisco, Juniper and/or Aruba Certs Solid Design and implementation around Cisco Lan enterprise networking & Wireless projects Strong Lan Networking background Low Level Design & implementation Plan, Design, and Implement networking and wireless projects to external customers as part of the Professional Services team. Installation, audits, presentation of reports, fault investigation and rectification; liaison and problem solving Act as an escalation support line for 2nd & 3rd Liners Be able to undergo DBS clearance. NPPV3 - will need to be undertaken post probation. This business operates out of two sites within the North West and you will be working on a Hybrid basis and will be aligned to one of the offices and able to expense to the other. Network Engineer - Cisco Lan Enterprise - CCNP - Juniper, Aruba - £45,000 - £70K - Homebased, office, hybrid - North West

A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Principal Product Data Scientist You'll be part of the Operations Delivery Intelligence (ODI) directorate, working within integrated operations product squads to build and embed industrialised decision-support software products. This area plays a critical role in improving operational outcomes by applying advanced machine learning and optimisation techniques to real-world decision-making challenges across the airline. What you'll do: Act as the technical owner of one or more production-grade data science product codebases Lead the end-to-end delivery of decision-support software across the full product lifecycle Understand complex operational business problems end to end and identify opportunities for data-driven optimisation Drive modelling and system design decisions, balancing implementation time, system behaviour, technical debt and business value Prototype, build and deliver industrialised machine learning and optimisation models in Python Design and build robust data ingestion, cleaning and processing pipelines Implement orchestration pipelines and CI/CD deployment processes Ensure software quality through logging, error handling and automated testing Harden algorithms against operational and data edge cases Quantify product adoption and value capture Engage with business stakeholders to gather requirements and feedback Contribute to feature prioritisation and roadmap discussions Support integration of decision-support products into operational business processes Communicate modelling approaches, trade-offs and results clearly to technical and business audiences Mentor and support junior team members Contribute to agile ways of working, including Git versioning, code reviews and delivery predictability What you'll bring to British Airways: Expert capability in applied machine learning, optimisation and operational research techniques Strong Python expertise with experience delivering production-quality data science software Experience working with cloud platforms and modern ML tooling Strong software engineering discipline including testing, CI/CD and version control Ability to structure complex business and technical problems and propose pragmatic solutions Clear communication skills across technical and non-technical audiences Collaborative working style with a focus on continuous improvement Systems-thinking mindset with attention to detail Curiosity, resilience and adaptability in fast-moving environments Strong commitment to delivering measurable business value Your experience: Master's degree or greater in data science, ML, or operational research, or 6+ years of highly relevant industry experience (required) 4-6 years working on production ML or optimization software products at scale (required) Experience in developing industrialized software, especially data science or machine learning software products (required) Experience in relevant business domains (transportation, airlines, operations, network problems) (preferred) What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

3rd Line Engineer/Team Leader Must have an Active DV Clearance Role Overview This position requires a technically capable individual with strong troubleshooting capability, team leadership skills and experience supporting enterprise infrastructure technologies within secure environments. Flexibility to support shift work may be required. Legacy infrastructure training will be provided. Key Responsibilities Provide 3rd line support across secure technical environments. Support a high profile user community through the incident logging application. Handle and resolve technical escalations from support teams. Provide leadership and support to other engineers within the team. Coach and mentor team members on technical issues and operational processes. Support implementation activities and operational changes where required. Technical Skills and Experience VMware and virtual infrastructure technologies. Microsoft technologies including Windows Server 2019/2022. Experience with MCM, SCOM and Exchange. Strong knowledge of Active Directory, DNS, GPO and User Account Management. Experience supporting DFS and Windows log analysis. Exposure to network technologies such as Juniper and monitoring tools. Knowledge of Legacy technologies including Windows 7/10 and Server 2008/2012. Additional Skills Strong problem solving and analytical capability. Customer focused communication and service skills. Ability to work independently under pressure. Flexible and adaptable approach to work. Strong team leadership and interpersonal skills. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

System Administrator - Software Development Lab Location: Nailsea, UK Contract duration: 12 months Job Summary: As a System Administrator - Software Development Lab, you will be responsible for ensuring the reliability, security, and performance of the engineering lab environments that support software development, testing, and validation activities . You will manage virtualization platforms, Windows domain services, air gapped networks, backup systems, and specialized lab infrastructure. Working closely with engineering teams, you will maintain a stable, secure, and efficient technical environment that enables high quality software delivery. Key Responsibilities: • Maintain and administer the software development lab infrastructure, including physical servers, virtual machines, networking equipment, and storage systems. • Manage virtualization platforms (e.g., VMware, Hyper V, or similar), including provisioning, monitoring, optimization, and troubleshooting. • Administer Windows Server-based domains, including Active Directory, Group Policy, DNS, DHCP, and user/workstation management. • Operate and maintain air gapped systems, ensuring strict separation, security controls, data transfer procedures, and compliance with internal policies. • Implement and manage reliable backup and recovery solutions, ensuring data integrity, scheduling, monitoring, and routine testing of recovery processes. • Oversee patching, updates, and system-hardening to maintain secure and compliant environments. • Support engineers in provisioning lab resources, resolving system issues, and ensuring tools and platforms operate smoothly. • Monitor system performance, storage utilization, and resource availability, recommending improvements as needed. • Maintain accurate documentation of lab configurations, procedures, network diagrams, and system inventories. • Ensure lab environments comply with company IT and security standards, including access control, auditing, and configuration management. • Contribute to continuous improvement initiatives to enhance lab efficiency, scalability, and reliability. Fuel Your Passion - To Be Successful in This Role You Will: • Have a Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • Have experience managing virtualization platforms and Windows domain environments. • Be knowledgeable in backup technologies, system recovery practices, and network security principles. • Be comfortable working with isolated or air gapped networks and understand secure data transfer procedures. • Demonstrate strong troubleshooting skills and the ability to diagnose and resolve complex system issues. • Be detail-oriented, organized, and capable of maintaining accurate technical documentation.