159 jobs found

IT Technician / Support Engineer - Infrastructure, Permanent, Greater Manchester Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester. To be considered you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands on IT / Infrastructure Support experience delivering expert - level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company. You will be do doing: Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk. Provide desktop, laptop, mobile, server and storage support. Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations. Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives. Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning. Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions. Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business. At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information.

Field Service and Support Technician Bromsgrove 29,000 - 33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.

IT Support Helpdesk Advisor Based in Leyland Upto £28k Entry, apprenticeship type or 2nd stage career opportunity.We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support to users across the organisation. You will help troubleshoot a wide range of hardware, software, and network issues while ensuring a positive user experience at every interaction. Key Responsibilities Act as the first point of contact for all IT support queries via phone, email, and ticketing system. Diagnose and resolve basic hardware, software, and network issues, escalating more complex cases where necessary. Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding tasks. Assist with the procurement, deployment, and management of IT equipment following company procedures. Collaborate with internal teams to deliver consistent service and resolve ongoing technical challenges. Maintain accurate and up-to-date records within the IT asset and ticketing systems. Monitor recurring issues and report trends or potential improvements to the IT team. Represent the IT department professionally during user interactions and internal meetings, ensuring excellent customer service at all times. Support IT projects, system updates, and maintenance activities as required. What We're Looking For Strong customer service skills and a genuine desire to help people. Basic knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN preferred). Excellent communication, problem-solving, and organisational abilities. Ability to follow processes, document work clearly, and manage multiple tasks. A positive, proactive approach with a willingness to learn and develop new skills. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house you ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support and remote hands for clients Running and testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily Must be a UK citizen or have the right to work Benefits What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (extra based on length of service) Free Virtual Machine for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.) Salary: £25,750 £30,000 per annum

IT & Operations Support Technician (Graduate) Christchurch Office-Based £20,000 - £25,000 (DOE) We're working with a client looking to hire a Graduate IT & Operations Support Technician to join their team on a permanent basis. This is a hands-on, varied role offering a great opportunity for someone early in their tech career to gain broad experience across IT support, e-commerce platforms, and operational systems. Key Responsibilities: Support and troubleshoot issues across an e-commerce platform, including products, pricing, and site functionality Carry out routine platform updates, product management, and configuration tasks Act as first point of contact for internal IT queries (accounts, access, systems support) Investigate order and stock discrepancies, supporting the wider operations team Assist with system improvements, deployments, and documentation Requirements: Genuine interest in technology and how systems work Comfortable working across different systems and troubleshooting issues independently Clear communicator, able to explain technical issues to non-technical users Basic understanding of web technologies (e.g. HTML, CSS) Methodical, organised, and proactive approach Desirable: Exposure to e-commerce platforms (e.g. Magento, Shopify, WooCommerce) Familiarity with tools such as Git, DNS, or cloud hosting environments Experience using helpdesk or CRM systems This is a full-time, office-based role (Monday to Friday, 9am-5pm) Interested? Apply now with your CV and a short covering note outlining your interest in the role. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.

Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.

We are seeking a technically minded individual to support the setup and configuration of IT equipment for our client based in Woking. This is a temporary role ideal for someone with hands-on experience or a strong interest in IT systems, hardware, and basic networking. Duties: Set up and configure laptops, desktop computers, and mobile phones Install and update operating systems, software, and applications Connect devices to company networks, Wi-Fi, and printers Perform basic troubleshooting and resolve setup issues Ensure all devices are secure and ready for end-user use Maintain accurate records of equipment setup and allocation Requirements: Basic to intermediate IT knowledge (hardware, software, networking) Comfortable working with Windows, macOS, and mobile operating systems Strong problem-solving skills and attention to detail Ability to work independently and follow instructions Good communication skills Desirable: Previous experience in IT support or device deployment Familiarity with business IT environments or helpdesk tools

Role: ICT Support Technician Location: Slough Salary: 28k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Slough, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: 28,000- 30,000 + Tax Free Annual Company Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build strong client relationships. Contribute to team growth through knowledge sharing and collaboration. Required Skills & Experience: Proven experience in a 1st line support or IT Helpdesk role. Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. Experience with PC hardware setup and maintenance. Excellent communication and problem-solving skills. A 'hands-on' approach and a proactive attitude towards learning. A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable. A valid UK Driving Licence and access to your own vehicle are essential. Benefits: Clear career progression and salary growth opportunities. Profit-related bonus. Life Cover. 24/7 access to a GP and well-being services. Opportunities for technical training and formal certifications. Supportive, collaborative, and employee-focused culture. How to Apply: If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.

1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.

1st Line IT Support Technician Northampton Competitive Pay & Great Benefits Ashby Computer Services LLP is looking for a talented and motivated 1st Line IT Support Technician to join our growing team in Northampton. If you re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we d love to hear from you. About Us We re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive. What We Offer: • Competitive salary and bonus scheme • Paid exam completion bonus • 28 days holiday (including 8 bank holidays) • Company pension scheme • Internal training and exam support • Clear progression opportunities within the business Why Join Us? • Professional Development Continuous training and career growth support • Dynamic Environment Challenging and rewarding work with varied clients • Supportive Team Culture Work with a friendly, collaborative team • Cutting-Edge Technology Exposure to the latest IT tools and solutions Key Responsibilities of the 1st Line Support Technician: • Be the first point of contact for support queries within defined SLA parameters • Support and manage IT operations for clients • Monitor and maintain customer backup regimes, escalating issues as needed • Monitoring of our security packages and escalating issues as needed • Assist with software configuration, computer setups, and installations • Install and manage Office 365 solutions • Provide first-line support for server infrastructure • Perform remote installations of new IT equipment What We re Looking For: • Proven experience in an IT helpdesk role • Experience in MSP environments (preferred) • Strong IT and communication skills with the ability to work under pressure • A proactive, team-oriented approach • Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) • Own transport and a valid driving licence preferred (occasional client site visits required) • Must live within commuting distance of Northampton Desirable Skills (not essential): • VLAN setup and configuration • Firewall administration and internet connectivity setups • Server OS installation and Active Directory • Ubiquiti installation and administration • Knowledge of ESET antivirus software and Huntress security solution • Office 365 migration techniques What s Next? If this Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration. Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap

IT Support Technician Working Hours: 9.00am 5.30pm Monday Friday Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership The Company Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex. They re now expanding and looking for someone to join their helpdesk team. In this role, you ll spend three days a week onsite at a client s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team. They re a small but capable team who work closely together to get the job done. You ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can t match. The Role When on-site with their client you will be the first point of contact for IT queries. Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.). Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). Managing user accounts, permissions, and password resets. Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly. Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers). Using Intune and Apple Business Manager to manage and deploy devices. Procuring IT equipment and maintaining the asset inventory. Supporting employee onboarding and offboarding. Escalating complex issues to the helpdesk team or other vendors. Logging and managing support tickets to ensure SLAs are met. When working remotely, you ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed. What they are looking for Strong knowledge of macOS and Windows. Experience with iPhone and Android mobile phones / tablets. Confident supporting hardware and peripherals (including printers). Good understanding of networking basics. Excellent communication and customer service skills. Nice to have Hands-on experience with Microsoft 365 admin. Familiarity with Intune and Apple Business Manager. IT certifications (CompTIA, Microsoft, ITIL). Experience with ticketing systems and remote support tools. Knowledge of IT asset management processes. Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms). Personal Attributes Patient, understanding and calm under pressure Hard working, honest and responsible A team player Keen to learn and happy to accept feedback Good time-keeping and the ability to multi-task and prioritise work-load Adaptable and willing to contribute where needed

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:

IT Support TechnicianChesterfield - Hybrid (3 days office/2 days home)£28,000 - £30,000 Elevation IT are delighted to be recruiting for one of our key clients, a leading organisation with a global presence who are looking for an IT Support Technician to join their UK head office team in Chesterfield. This is a fantastic opportunity to become part of a supportive, collaborative IT team, where you will act as the first point of contact for all IT queries and play a vital role in keeping systems, hardware and users running smoothly. As IT Support Technician you will be involved in everything from resolving day-to-day IT issues to supporting wider transformation projects and liaising with international colleagues across the business. No two days will be the same, this role offers both variety and the chance to develop your technical skills in a dynamic environment. Duties & Responsibilities Act as the first point of contact for IT queries via phone and helpdesk (ServiceNow) Diagnose and resolve technical issues with hardware, software, networks and peripherals Configure and maintain desktops, laptops, mobile devices and IT equipment Provide user support for Microsoft 365, Windows and other business applications Perform user administration on Active Directory and other platforms Ensure resolution of faults within agreed SLAs and business expectations Use remote tools to provide diagnosis and fixes Document IT Help Desk policies and procedures Conduct IT equipment assessments and manage redeployment of assets. Skills & Experience: Previous experience in IT support (helpdesk or service desk) Knowledge of Microsoft Windows OS, Microsoft 365, Active Directory, Group Policy Hands-on experience with mobile hardware/software (Android) Good understanding of cloud-based solutions If you're passionate about IT, love problem-solving and want to work in a role where you can make a real impact we would love to hear from you!