Head of Infrastructure Midlands National travel required Up to £90k Current hands on technical ability, experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits 25 days holiday plus bank holidays Car allowance Annual bonus scheme Role I am recruiting for a Head of Infrastructure position that will require travel to various UK sites, so ideally you will live around the Midlands, but various locations within the UK will be considered. You will initially be required to travel more frequently for the first few months and once settled in the role there will be an expectation of a minimum of 3 days in office or travelling per week. This role is diverse and will require up-to-date hands on technical experience as well as strategic leadership responsibilities. The company is expanding at pace, so any experience you have with mergers and acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving licence is required. You will travel as needed to various sites across the business. You will act as the primary technical authority and provide clear instruction to your reports as well as stakeholders, ensuring that standards are met and upheld throughout the business. They currently outsource a lot of helpdesk support to MSP partners. You should feel equally comfortable whether presenting to high level board members or speaking to a third partner first line support technician. I am looking for demonstrable senior leadership experience within a high growth company coupled with current hands on infrastructure experience to muck in and do it yourself, if and when needed. Technology stack Hybrid environment Microsoft365 Microsoft InTune Azure Experience needed Managing Hybrid Cloud and On Prem environments Management of third party vendors and MSPs Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions Oversight and optimisation of budgets Excellent stakeholder communication Desirable Experience Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments Roadmap Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across the business Post Acquisition Integration, ensuring operational resilience at all times Application This is an urgent vacancy, please apply quoting reference AR102962 in order to be considered. Equal Opportunity Statement For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. We receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
03/05/2026
Full time
Head of Infrastructure Midlands National travel required Up to £90k Current hands on technical ability, experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits 25 days holiday plus bank holidays Car allowance Annual bonus scheme Role I am recruiting for a Head of Infrastructure position that will require travel to various UK sites, so ideally you will live around the Midlands, but various locations within the UK will be considered. You will initially be required to travel more frequently for the first few months and once settled in the role there will be an expectation of a minimum of 3 days in office or travelling per week. This role is diverse and will require up-to-date hands on technical experience as well as strategic leadership responsibilities. The company is expanding at pace, so any experience you have with mergers and acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving licence is required. You will travel as needed to various sites across the business. You will act as the primary technical authority and provide clear instruction to your reports as well as stakeholders, ensuring that standards are met and upheld throughout the business. They currently outsource a lot of helpdesk support to MSP partners. You should feel equally comfortable whether presenting to high level board members or speaking to a third partner first line support technician. I am looking for demonstrable senior leadership experience within a high growth company coupled with current hands on infrastructure experience to muck in and do it yourself, if and when needed. Technology stack Hybrid environment Microsoft365 Microsoft InTune Azure Experience needed Managing Hybrid Cloud and On Prem environments Management of third party vendors and MSPs Networking Cyber Security Identity Access Management Onboarding and offboarding acquisitions Oversight and optimisation of budgets Excellent stakeholder communication Desirable Experience Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments Roadmap Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across the business Post Acquisition Integration, ensuring operational resilience at all times Application This is an urgent vacancy, please apply quoting reference AR102962 in order to be considered. Equal Opportunity Statement For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. We receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You'll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What's on Offer Competitive salary (£28,000) Hybrid working Pension & life assurance Private healthcare Generous holiday allowance + additional leave Training and development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate more complex issues to 2nd/3rd line teams where required Support user admin tasks (joiners, movers, leavers) Follow structured processes to maintain service consistency and quality What We're Looking For Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment) Good knowledge of Microsoft 365 / Windows environments Experience using a ticketing system Understanding of basic networking concepts Strong communication skills and a calm, structured approach to troubleshooting Ability to follow processes and work within defined SLAs Desirable Exposure to ITIL or structured service environments Experience working in multi-site environments The Right Fit Reliable and consistent in delivery Customer-focused with a professional approach Comfortable working within structured processes Confident knowing when to escalate issues
01/05/2026
Full time
First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer-focused Service Desk Engineer to their team. This is a front-line support role, ideal for someone with experience in a structured Service Desk environment who enjoys delivering clear, consistent support and taking ownership of tickets from start to finish. You'll play a key role in ensuring a smooth and reliable IT service for end users, working within established processes and service frameworks. What's on Offer Competitive salary (£28,000) Hybrid working Pension & life assurance Private healthcare Generous holiday allowance + additional leave Training and development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate more complex issues to 2nd/3rd line teams where required Support user admin tasks (joiners, movers, leavers) Follow structured processes to maintain service consistency and quality What We're Looking For Experience in a Service Desk / Helpdesk role (ideally within an MSP or IT environment) Good knowledge of Microsoft 365 / Windows environments Experience using a ticketing system Understanding of basic networking concepts Strong communication skills and a calm, structured approach to troubleshooting Ability to follow processes and work within defined SLAs Desirable Exposure to ITIL or structured service environments Experience working in multi-site environments The Right Fit Reliable and consistent in delivery Customer-focused with a professional approach Comfortable working within structured processes Confident knowing when to escalate issues
IT Technician / Support Engineer - Infrastructure, Permanent, Greater Manchester Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester. To be considered you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands on IT / Infrastructure Support experience delivering expert - level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company. You will be do doing: Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk. Provide desktop, laptop, mobile, server and storage support. Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations. Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives. Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning. Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions. Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business. At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information.
01/05/2026
Full time
IT Technician / Support Engineer - Infrastructure, Permanent, Greater Manchester Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester. To be considered you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands on IT / Infrastructure Support experience delivering expert - level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company. You will be do doing: Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk. Provide desktop, laptop, mobile, server and storage support. Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations. Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives. Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning. Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions. Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business. At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties. This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information.
Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.) Salary: £28,000 to £30,000 Location Cardiff - Hybrid I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team . You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged. No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting. Key Benefits: Hybrid working model £28,000 - £30,000 salary (depending on experience) Structured career progression and training support Profit-related bonus scheme Life cover, 24/7 GP access, and wellbeing support Company pension and free parking Regular team events and a positive, people-first culture What You'll Be Doing Providing remote and telephone IT support to a diverse client base Troubleshooting software and hardware issues efficiently Managing and maintaining Microsoft 365 environments Installing, configuring, and maintaining PC hardware and peripherals Delivering high-quality customer service with clear, professional communication What We're Looking For Previous experience in a Helpdesk or IT Support role (remote/telephone) Solid understanding of Microsoft Desktop and Server Operating Systems Experience with Microsoft 365 administration and troubleshooting Confident with PC setup, configuration, and fault diagnosis Excellent communication skills and a proactive, hands-on attitude Desirable: IT certifications such as CompTIA , MCP , or equivalent (or working towards them) If you are interested, apply directly or email your CV
01/05/2026
Full time
Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.) Salary: £28,000 to £30,000 Location Cardiff - Hybrid I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team . You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged. No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting. Key Benefits: Hybrid working model £28,000 - £30,000 salary (depending on experience) Structured career progression and training support Profit-related bonus scheme Life cover, 24/7 GP access, and wellbeing support Company pension and free parking Regular team events and a positive, people-first culture What You'll Be Doing Providing remote and telephone IT support to a diverse client base Troubleshooting software and hardware issues efficiently Managing and maintaining Microsoft 365 environments Installing, configuring, and maintaining PC hardware and peripherals Delivering high-quality customer service with clear, professional communication What We're Looking For Previous experience in a Helpdesk or IT Support role (remote/telephone) Solid understanding of Microsoft Desktop and Server Operating Systems Experience with Microsoft 365 administration and troubleshooting Confident with PC setup, configuration, and fault diagnosis Excellent communication skills and a proactive, hands-on attitude Desirable: IT certifications such as CompTIA , MCP , or equivalent (or working towards them) If you are interested, apply directly or email your CV
IT Helpdesk Team Leader Sheffield Up to £40,000 + 15% Pension Your new role Working with the IT Manager to support eight sites across Sheffield and Rotherham. Leading a multi-discipline team of first line support technicians and working as part of a global IT team of 20, you will be involved in ensuring timely and quality first line support is provided to employees on all IT-related issues. Responsibilities Leading and coordinating the IT service desk to ensure tickets are triaged, prioritised, and resolved in line with agreed SLAs Acting as a hands-on technical leader, providing support on complex issues and taking ownership of escalations through to resolution Line managing and developing first line support technicians through regular one-to-ones, coaching and performance reviews Ensuring consistent, high quality customer service, keeping user experience at the centre of all service desk activity Overseeing major incident response, ensuring clear communication, effective coordination and adherence to incident management procedures Monitoring service desk performance, using KPIs/SLAs and trends to drive continuous improvement in processes, tools and ways of working Developing and maintaining clear documentation to enhance technical skills, customer service and outcomes Planning resource levels to ensure service desk is adequately staffed Supporting the delivery of IT projects by coordinating service desk involvement, communications and readiness activities Identifying opportunities to introduce improved working practices that enable team effectiveness and service quality Ensuring team members have clear development plans and access to relevant training to support their growth and progression Performing hardware upgrades, repairs and component replacements on desktops, laptops and printers. Skilled in diagnosing common hardware faults, replacing parts such as memory, storage and peripherals, and ensuring devices are tested and returned to service promptly. Experience needed Strong administration experience across Microsoft 365, including Entra ID, Exchange, Teams, SharePoint, and Intune Solid endpoint support skills covering Windows 11, laptops, desktops, printers, and mobile devices Confident in user and access management across core business systems, including Dynamics 365 and ERP platforms Good working knowledge of security best practice, with a practical approach to protecting users, devices, and data Able to troubleshoot across applications, infrastructure, and services, bridging the gap between first line support and specialist teams Networking (VLANs, Routing, DHCP, DNS, VPNs, Basic Switch Configuration) Windows Server Administration Exposure to macOS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/05/2026
Full time
IT Helpdesk Team Leader Sheffield Up to £40,000 + 15% Pension Your new role Working with the IT Manager to support eight sites across Sheffield and Rotherham. Leading a multi-discipline team of first line support technicians and working as part of a global IT team of 20, you will be involved in ensuring timely and quality first line support is provided to employees on all IT-related issues. Responsibilities Leading and coordinating the IT service desk to ensure tickets are triaged, prioritised, and resolved in line with agreed SLAs Acting as a hands-on technical leader, providing support on complex issues and taking ownership of escalations through to resolution Line managing and developing first line support technicians through regular one-to-ones, coaching and performance reviews Ensuring consistent, high quality customer service, keeping user experience at the centre of all service desk activity Overseeing major incident response, ensuring clear communication, effective coordination and adherence to incident management procedures Monitoring service desk performance, using KPIs/SLAs and trends to drive continuous improvement in processes, tools and ways of working Developing and maintaining clear documentation to enhance technical skills, customer service and outcomes Planning resource levels to ensure service desk is adequately staffed Supporting the delivery of IT projects by coordinating service desk involvement, communications and readiness activities Identifying opportunities to introduce improved working practices that enable team effectiveness and service quality Ensuring team members have clear development plans and access to relevant training to support their growth and progression Performing hardware upgrades, repairs and component replacements on desktops, laptops and printers. Skilled in diagnosing common hardware faults, replacing parts such as memory, storage and peripherals, and ensuring devices are tested and returned to service promptly. Experience needed Strong administration experience across Microsoft 365, including Entra ID, Exchange, Teams, SharePoint, and Intune Solid endpoint support skills covering Windows 11, laptops, desktops, printers, and mobile devices Confident in user and access management across core business systems, including Dynamics 365 and ERP platforms Good working knowledge of security best practice, with a practical approach to protecting users, devices, and data Able to troubleshoot across applications, infrastructure, and services, bridging the gap between first line support and specialist teams Networking (VLANs, Routing, DHCP, DNS, VPNs, Basic Switch Configuration) Windows Server Administration Exposure to macOS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office)Up to £27,000 + On-Call AllowanceFull Time - Permanent (37 hrs)Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to workPlease click on apply.
01/05/2026
Full time
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office)Up to £27,000 + On-Call AllowanceFull Time - Permanent (37 hrs)Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team .This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials.Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to workPlease click on apply.
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
01/05/2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
Your new company This organisation is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.Operating across the North West supporting over 150 schools, the organisation supports a diverse range of educational settings, providing end-to-end technology solutions including infrastructure, cloud services, cybersecurity, digital platforms and ongoing support. Its approach is rooted in a deep understanding of the education landscape, safeguarding responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness. As the organisation continues to grow, it is investing in its people, processes and technology to strengthen its service offering and scale responsibly. It offers a professional, supportive environment where individuals are trusted, empowered and encouraged to contribute ideas, develop their expertise and make a meaningful impact within the education sector. Your new role Reporting to the IT Service Director, this role sits within a dedicated education-focused technical services team, providing first line and second line IT support to primary schools across Merseyside. You will work closely with schools to resolve day-to-day technical issues, maintain secure and reliable systems, and ensure technology consistently supports teaching, learning and school operations. The role is hands-on and varied, covering helpdesk support, on-site and remote troubleshooting, system maintenance, device builds and installations, and the ongoing monitoring of backups, security and filtering systems. As an IT Technician joining this reputable managed service provider, you will become an integral part of the team where you will further develop your own skills and knowledge. What you'll need to succeed In order to be successful in securing this position, you will ideally have IT support experience in the education sector, having worked in a school, college or multi-academy trust setting. You will have a proactive approach to providing IT support, with experience working in an end-user-facing setting, where excellent customer service and communication skills are required. You will have a strong working knowledge of Microsoft 365, as well as ideally a working knowledge of systems and technologies in the education sector. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 depending on the level of your experience, as well as knowledge of the education sector. You will become an integral part of this well-established team where you will have the opportunity to further develop your own skills and knowledge. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/05/2026
Full time
Your new company This organisation is a well-established and highly regarded education-focused managed service provider, working in close partnership with schools, academies and multi-academy trusts. It delivers reliable, high-quality digital and technology services that enable educational institutions to operate securely, efficiently and with confidence.Operating across the North West supporting over 150 schools, the organisation supports a diverse range of educational settings, providing end-to-end technology solutions including infrastructure, cloud services, cybersecurity, digital platforms and ongoing support. Its approach is rooted in a deep understanding of the education landscape, safeguarding responsibilities and the operational pressures faced by schools and trusts. The organisation is values-driven and relationship-led, prioritising long-term partnerships over transactional service delivery, and they work collaboratively with leaders and staff to design practical, sustainable digital solutions that genuinely support teaching, learning and operational effectiveness. As the organisation continues to grow, it is investing in its people, processes and technology to strengthen its service offering and scale responsibly. It offers a professional, supportive environment where individuals are trusted, empowered and encouraged to contribute ideas, develop their expertise and make a meaningful impact within the education sector. Your new role Reporting to the IT Service Director, this role sits within a dedicated education-focused technical services team, providing first line and second line IT support to primary schools across Merseyside. You will work closely with schools to resolve day-to-day technical issues, maintain secure and reliable systems, and ensure technology consistently supports teaching, learning and school operations. The role is hands-on and varied, covering helpdesk support, on-site and remote troubleshooting, system maintenance, device builds and installations, and the ongoing monitoring of backups, security and filtering systems. As an IT Technician joining this reputable managed service provider, you will become an integral part of the team where you will further develop your own skills and knowledge. What you'll need to succeed In order to be successful in securing this position, you will ideally have IT support experience in the education sector, having worked in a school, college or multi-academy trust setting. You will have a proactive approach to providing IT support, with experience working in an end-user-facing setting, where excellent customer service and communication skills are required. You will have a strong working knowledge of Microsoft 365, as well as ideally a working knowledge of systems and technologies in the education sector. What you'll get in return In return, you will be paid a competitive salary of between £32,000 and £35,000 depending on the level of your experience, as well as knowledge of the education sector. You will become an integral part of this well-established team where you will have the opportunity to further develop your own skills and knowledge. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
30/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
29/04/2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team Provide excellent customer service by communicating effectively and professionally with our partners Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching Coach Team Leaders to take ownership of partner queries to deliver world class service Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Solid experience in customer service (excellent verbal and written communication skills required) Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader Ability to prioritise personal and team workload Holds a Full UK valid driving license Benefits: Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council. Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you! Position: ICT Help Desk Technician Location: Yate, Site Visits & Remote Hourly Rate: 16.62 per hour Working Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pm Driving Required: Yes What You'll Do: As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve: Providing top-notch service desk support while adhering to pre-defined processes. Utilising remote support tools effectively to resolve issues. Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications. Prioritising workloads to manage peaks in demand seamlessly. Updating service desk software, specifically Connectwise Manage, with accuracy. Collaborating with a vibrant team to ensure smooth and effective service delivery. What We're Looking For: We seek enthusiastic individuals who possess: A strong background in ICT Help Desk support. Experience with Connectwise Manage is desirable but not essential. Proficiency in using remote support tools. Excellent IT and numeracy skills. Outstanding interpersonal and communication abilities. A proactive approach to setting up and adjusting technical equipment as needed. Why Join Us? Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges. Supportive Environment: Work with a friendly team that values collaboration and effective service delivery. Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development. How to Apply: If you're ready to take on a rewarding role as an ICT Help Desk Technician, we want to hear from you! Please submit your application, including your CV and a cover letter outlining your relevant experience. Don't miss out on this fantastic opportunity to make a difference in the public sector! Apply today and start your journey with us! Our client is an equal opportunity employer and welcomes applications from all qualified individuals. Get ready to embark on an exciting career path where your skills and enthusiasm can shine! We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
29/04/2026
Seasonal
Adecco are pleased to be recruiting for a ICT Help Desk Technician! to work within the South Gloucestershire Council. Are you passionate about technology and eager to help others? Our client, a dynamic organisation in the public sector, is looking for a dedicated ICT Help Desk Technician to provide exceptional technical support to education customers. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you! Position: ICT Help Desk Technician Location: Yate, Site Visits & Remote Hourly Rate: 16.62 per hour Working Pattern: Full Time, Monday to Friday 37 hours per week 8:30am - 4:30pm Driving Required: Yes What You'll Do: As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve: Providing top-notch service desk support while adhering to pre-defined processes. Utilising remote support tools effectively to resolve issues. Demonstrating a solid understanding of Windows O/S and M365 products, along with education-specific applications. Prioritising workloads to manage peaks in demand seamlessly. Updating service desk software, specifically Connectwise Manage, with accuracy. Collaborating with a vibrant team to ensure smooth and effective service delivery. What We're Looking For: We seek enthusiastic individuals who possess: A strong background in ICT Help Desk support. Experience with Connectwise Manage is desirable but not essential. Proficiency in using remote support tools. Excellent IT and numeracy skills. Outstanding interpersonal and communication abilities. A proactive approach to setting up and adjusting technical equipment as needed. Why Join Us? Impactful Work: Contribute to the educational sector by helping schools and institutions navigate their ICT challenges. Supportive Environment: Work with a friendly team that values collaboration and effective service delivery. Career Growth: Experience the rapid changes in ICT administration and curriculum environments, providing you with opportunities for professional development. How to Apply: If you're ready to take on a rewarding role as an ICT Help Desk Technician, we want to hear from you! Please submit your application, including your CV and a cover letter outlining your relevant experience. Don't miss out on this fantastic opportunity to make a difference in the public sector! Apply today and start your journey with us! Our client is an equal opportunity employer and welcomes applications from all qualified individuals. Get ready to embark on an exciting career path where your skills and enthusiasm can shine! We can't wait to see what you bring to the team! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
29/04/2026
Full time
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
Field Service and Support Technician Bromsgrove 29,000 - 33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
23/04/2026
Full time
Field Service and Support Technician Bromsgrove 29,000 - 33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team. The Role: Install, maintain, repair and test ICT systems and devices at customer sites Diagnose and resolve IT faults and user queries both on-site and via the service desk Log, manage and progress tickets in line with SLAs and company procedures Liaise with third-party suppliers and specialist partners where required Ensure all work is correctly recorded, costed and billed where applicable The Person: Basic IT qualifications such as GCSE Maths and English with Microsoft MCP Interest in field service, helpdesk support and ICT service delivery Strong problem-solving skills with a customer-focused mindset Able to work independently and collaboratively within a technical team Willing to travel, learn new technologies and work towards industry certifications Reference Number:BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office) Up to £27,000 On-Call Allowance Full Time - Permanent (37 hrs) Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team . This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials. Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1 year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to work Please click on apply.
22/04/2026
Full time
IT Support Technician (1st Line Support) Bristol - (Hybrid - 3 days office) Up to £27,000 On-Call Allowance Full Time - Permanent (37 hrs) Driving Licence required for this role. Overview We're working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team . This is a varied role combining technical support, customer interaction, and training. You'll troubleshoot issues, support users, and help create documentation and training materials. Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1 year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon-Thu: 09:00-17:00 Fri: 09:00-16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Up to £27,000 salary On-call allowance Annual salary review bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to work Please click on apply.
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
20/04/2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house you ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support and remote hands for clients Running and testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily Must be a UK citizen or have the right to work Benefits What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (extra based on length of service) Free Virtual Machine for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.) Salary: £25,750 £30,000 per annum
20/04/2026
Full time
This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house you ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support and remote hands for clients Running and testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily Must be a UK citizen or have the right to work Benefits What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (extra based on length of service) Free Virtual Machine for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.) Salary: £25,750 £30,000 per annum
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
14/04/2026
Full time
Job Title: 1st Line Support Location: Ridham, Sittingbourne and other sites in the southeast as required Salary: £31,000 per annum Job Type: Permanent, Full time Hours: 40 hours per week About Us: Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues. Assist in maintaining our printer outsourcing contract. Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR). Monitor and update the 'IT issues' database. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements. About you: Essentials: Strong Communications skills at all levels MS Office to intermediate level Documentation to entry Level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail UK Driving Licence Required Desirable: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.
14/04/2026
Contractor
Job Title: IT Apprentice Location: Waterlooville, Hampshire Salary: 16,000 - 18,000 per annum FTE Job Type: Apprenticheship, Full time, 52 weeks per year Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.00am to 15.30pm (unpaid lunch break of 30 mins each day) The Governors are seeking to appoint a motivated and enthusiastic IT Apprentice to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and looking to begin a career in IT support, networking, and systems administration. The successful candidate will work alongside experienced IT professionals, gaining hands on experience while completing a recognised IT qualification. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. The principal responsibilities of the IT Apprentice are: IT Support & Troubleshooting: Provide first-line technical support to staff and students Diagnose and resolve hardware, software, and network issues Log, update, and monitor support tickets using the IT service helpdesk system Set up new user accounts and manage access permissions under supervision Device & Equipment Management: Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals Help manage asset inventories of IT equipment Perform routine maintenance, including software updates and hardware checks Network & Systems Support: Support the team with basic network monitoring and troubleshooting Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365) Follow IT security procedures and help identify potential risks Technical Projects: Work on IT improvement projects such as device rollouts, software deployments, and system upgrades Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment Routine maintenance of IT equipment, AV equipment (projector filters and lamps) Other Key aspects of the role involve: Marketing & Communications Support Infrastructure & Systems Maintenance Learning & Development Other Responsibilities About you: Essential: 4 GCSEs (or equivalent) 5-9 and above (including Maths and English) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Some knowledge of Windows 11 Systems Some knowledge of Microsoft O365 packages (Outlook, Word, Powerpoint etc.) Demonstrate the ability to think logically and take a methodical approach to problem solving Demonstrate the ability to organise work-load, prioritising and scheduling tasks Displays commitment to the protection and safeguarding of children and young people Excellent communication skills A real interest and enthusiasm for working with technology A desire to progress within the IT industry Confidence Strong commitment to team-working and partnership The ability to commit to complete a long period of study (a Level 3 apprenticeship will typically take 18 months to complete) The following would be desirable: Knowledge of wider IT systems and software Familiarity with basic Networking Basic knowledge on Powershell Experience on building/imaging computers Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Additional Information: Please note all staff will be required to complete and obtain a clear Enhanced DBS and 3 pieces of original ID for this process must be produced. All applicants for this position must evidence Right to Work. Closing Date: Sunday 26th April 2026 5pm Interviews: Week commencing 27th April 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Apprentice, ICT Apprentice, Apprentice, IT Junior, ICT Junior, Junior IT, Junior ICT, IT Service Desk, IT Technician, IT Support Advisor, IT Support, 1st Line Support, 2nd Line IT Support, IT Desktop Support Technician, MS Office, will also be considered for this role.
We are seeking a technically minded individual to support the setup and configuration of IT equipment for our client based in Woking. This is a temporary role ideal for someone with hands-on experience or a strong interest in IT systems, hardware, and basic networking. Duties: Set up and configure laptops, desktop computers, and mobile phones Install and update operating systems, software, and applications Connect devices to company networks, Wi-Fi, and printers Perform basic troubleshooting and resolve setup issues Ensure all devices are secure and ready for end-user use Maintain accurate records of equipment setup and allocation Requirements: Basic to intermediate IT knowledge (hardware, software, networking) Comfortable working with Windows, macOS, and mobile operating systems Strong problem-solving skills and attention to detail Ability to work independently and follow instructions Good communication skills Desirable: Previous experience in IT support or device deployment Familiarity with business IT environments or helpdesk tools
14/04/2026
Seasonal
We are seeking a technically minded individual to support the setup and configuration of IT equipment for our client based in Woking. This is a temporary role ideal for someone with hands-on experience or a strong interest in IT systems, hardware, and basic networking. Duties: Set up and configure laptops, desktop computers, and mobile phones Install and update operating systems, software, and applications Connect devices to company networks, Wi-Fi, and printers Perform basic troubleshooting and resolve setup issues Ensure all devices are secure and ready for end-user use Maintain accurate records of equipment setup and allocation Requirements: Basic to intermediate IT knowledge (hardware, software, networking) Comfortable working with Windows, macOS, and mobile operating systems Strong problem-solving skills and attention to detail Ability to work independently and follow instructions Good communication skills Desirable: Previous experience in IT support or device deployment Familiarity with business IT environments or helpdesk tools
Role: ICT Support Technician Location: Slough Salary: 28k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Slough, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
10/04/2026
Full time
Role: ICT Support Technician Location: Slough Salary: 28k - plus benefits Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within. Job description The role will be based at a schools in Slough, England. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required. Technical Requirements (not everything below is essential, however the more that can be demonstrated the better) Daily Proactive checks of ICT areas Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets) Re-imaging PC's 1st/2nd line support for all IT users Application Deployment Desktop Deployment Supporting Microsoft Windows Server and Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge of Windows server administration An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365. And non-technically we're looking for Positive outlook and attitude when dealing with staff/students even in busy situations Previous experience working in the education sector is beneficial A great communicator Flexible approach A self-motivator A well organised person who can respond to shifting priorities and plan effectively Someone who can follow instructions and work alone when required Can do attitude Communicate at all levels due to the extensive liaison with all departments and senior staff INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
