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Job Description Customer Experience & Contact Platform Architect - Manager London Manchester Edinburgh CL7 Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front office. As part of the Service team, you will: Work in a technical capacity contributing through hands on CCaaS/AI design and build to deliver customer experience and contact platforms at scale Be at the forefront of CCaaS and AI innovation, helping clients build connected, always on service models for their customers Work with leading organisations across multiple industries, contributing to large scale customer and platform transformations Support clients in defining a customer first mindset and reshaping their business and operating models Transform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiences Reinvent the customer service ecosystem by improving how products, services and channels work together Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions Shape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and services Continue to build practitioner skills in areas such as GenAI, human centred design and modern service architecture Support the integration of cloud based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture's global network, learning from specialists who share a passion for customer experience, platforms and AI Contribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI enabled customer platforms As a Customer Experience & Contact Platform Architect - Manager, you will: Lead multi disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands on build or overseeing delivery teams, and includes supporting integration with AI platforms like Sierra and ElevenLabs Collaborate across Accenture to share knowledge, build reusable assets and strengthen our CCaaS and AI capability Apply deep understanding of enterprise platforms and architectures, staying current with emerging CCaaS and AI trends and guiding teams on optimal design Shape the strategic direction of CCaaS and AI transformation programmes, either through deep expertise in enterprise platforms and architectures Mentor and develop future leaders, fostering a culture of performance, inclusion and continuous improvement We are seeking candidates with the following skills and experience: Design and hands on expertise with at least one major CCaaS platform (e.g. Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre) Experience solutioning integrations between CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands on design/build Strong analytical skills and the ability to translate business and technical requirements into platform designs or customer journeys Ability to design technical solutions or customer journeys across hyperscalers and modern customer platforms Strong communication skills Relevant certifications from organisations such as Amazon, Genesys, Google or Microsoft Extensive experience in CCaaS and AI enabled service technology gained through hands on design and build work Set yourself apart: Experience architecting and building advanced features in platforms such as Google CCaaS/CES, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics Contact Centre, especially where AI capabilities are involved Practical designing or building AI agents or conversational AI solutions using tools such as Co Pilot Studio, Sierra or ElevenLabs Ability to demonstrate CCaaS and AI solutions you've contributed to through direct technical build (flows, routing, integrations etc.) Strong understanding of customer engagement and service technologies from a design/build perspective Track record of contributing to or leading multi platform CCaaS and AI architecture teams and delivery squads Our Total Rewards 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. Family friendly and flexible work policies. Attractive pension plan with financial wellbeing support and resources. Private healthcare insurance plan and Mental Wellbeing support. Employee Assistance Program, Career Development and Counselling. A range of generous Parental Leave offerings. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. For all our roles, you should expect some in person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. Accenture is a committed equal employment opportunity employer and provides veteran employment opportunities to our service men and women. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces. Join Accenture to work at the heart of change. Visit us at .

tmp helps B2B marketing leaders create coherence in a chaotic world. We're looking for obsessively curious people to join us. You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world's most impactful tech companies. So, if you're interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we'd love to hear from you. What we are looking for At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI-enabled solutions across our client base. You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high impact work while shaping how tmp evolves its AI-enabled offering. This is a senior, hands on leadership role combining team leadership, client strategy, and commercial ownership. What you will do This is a senior role that involves team leadership as well as hands on client work. DX team leadership and capability building Lead and develop the DX team, including engineering and UX specialists Define and evolve the vision, positioning, and capabilities of the DX function Build a high performing, scalable team aligned to client and commercial needs Partner with senior leadership to ensure the DX team is integrated into broader agency delivery CX and DX strategy for clients Lead CX and digital experience strategy engagements for enterprise B2B clients Work with marketing, revenue, and digital teams to design coherent, end to end customer experiences Translate business challenges into actionable CX, UX, and technology solutions Shape projects such as: Website and platform CX strategy, Customer journey and lifecycle design, AI enabled experience design Act as a senior client partner, confident engaging at executive level AI innovation and operating model development Stay at the forefront of developments in AI, applying both curiosity and critical thinking Identify practical opportunities to embed AI into client solutions and internal ways of working Help define and evolve tmp's AI augmented operating model Work closely with the CSO to shape the agency's AI narrative and go to market approach Commercial growth and revenue ownership Drive growth in DX, CX, and AI related revenue streams Identify and develop new opportunities within existing and prospective clients Support and lead pitches, proposals, and capability storytelling Ensure work is delivered in a commercially effective way, balancing quality and profitability Who you are Highly curious about AI, technology, and customer experience Commercially minded, with a strong understanding of how strategy drives revenue Comfortable operating at both strategic and hands on levels Confident working with both senior executives and technical specialists A collaborative leader who can bring multiple disciplines together What you will need 8-10+ years' experience working with large B2B organisations across CX, DX, or digital strategy Proven experience leading and growing teams in an agency or consultancy environment Strong track record delivering CX, UX, or digital transformation projects Experience working with Martech and digital platforms Demonstrated experience applying or delivering projects involving AI (including GenAI) Ability to translate complex concepts into clear, actionable strategies Strong commercial acumen and experience contributing to revenue growth What we offer in return Generous holiday allowance (Plentiful PTO) Shutdown between Christmas and New Year Private healthcare and dental insurance Group income protection Salary sacrifice pension scheme Access to well being coaching or counselling sessions once a week Financial health support Parental leave - 12 weeks full pay for primary carers and an additional 50% pay for 12 more weeks. Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle to work scheme. Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, track our impact, and helping to reduce emissions. A note on applying Not sure you tick every box? Apply anyway. Research shows some people hold back unless they meet 100% of the requirements. We do not want that to be you. At tmp, we hire for potential, mindset, and character as much as experience. If you are excited about the role but your background is not a perfect match, we would still love to hear from you. You might be exactly what we are looking for, either for this role or another. We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know. As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Technical Product Owner - Genesys Location: UK - Hatfield Job-ID: 216123 Contract type: Standard Business Unit: Information Technology Life on the team Join a dynamic and forward-thinking team driving innovation in customer experience technology. As a Technical Product Owner, you'll be at the heart of shaping and delivering cutting edge solutions that empower businesses to connect with their customers in smarter, more meaningful ways. You'll own the product vision and roadmap, working closely with stakeholders, developers, and functional teams to translate business needs into technical requirements that deliver real value. Our team thrives on collaboration, agility, and continuous improvement. Using Kanban and modern product management practices, you'll ensure priorities are clear, progress is transparent, and outcomes align with strategic goals. This role offers the opportunity to influence product direction, champion innovation, and stay ahead of industry trends through ongoing learning and certification. If you're passionate about technology, skilled at bridging the gap between business and engineering, and excited by the challenge of delivering impactful solutions in a fast paced environment, this is your chance to make a difference. What you'll do Strategy, planning and design Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design Serve as a Genesys SME in cross system design discussions, alongside CTO architects and contribute to high level design and reference architecture Evaluate new tools, managed packages, and innovation ideas Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities Product Delivery and Management Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery Work closely with developers and architects to design and implement scalable and efficient Genesys solutions Translate business problems, architectural and epic level requirements into product solution design and/or options analysis and recommendations. Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders. Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog. Identify and document technical requirements and add these to the product backlog Support developers and functional consultants with lower level design documents Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements Perform configuration and development as needed Ensure data integrity, security, and compliance within the Genesys environment Monitor and evaluate system performance, identifying opportunities for improvement and innovation Manage relationships with third party vendors and consultants, as needed. What you'll need Bachelor's degree in Computer Science, Information Technology, Business, or a related field. 5+ years of experience as a Genesys Product Owner, Administrator, or Developer. Genesys Cloud CX: Professional / Architect Experience working in Agile development environments Ability to write clear and concise epics, user stories and acceptance criteria Hands on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.) Excellent communication and stakeholder management skills Preferred Qualifications: Knowledge of DevOps processes and CI/CD practices for Genesys development using CX as Code Background in enterprise level digital transformation projects. Hybrid or remote work options available, depending on company policies. Collaborative and fast paced environment with cross functional teams. If you are passionate about driving innovation and excellence in Genesys solutions, we invite you to apply and become a key contributor to our digital transformation journey. About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward thinking environment - we'd love to hear from you!

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM's industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric's ability to meet and exceed customer requirements, often in the customer's production environment. Responsibilities Pre-sales technical consultant Developing product demonstrations and POCs Technical account strategy in partnership with Account Executives As a start-up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc. Requirements Fluency in English and German with the ability to effectively support and communicate with customers in both. Ability to work in a fast-paced, continually evolving environment Fundamental knowledge of analytical tools such as Adobe, Google, etc. 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc. Knowledge of website frameworks, components and concepts Excellent communication and presentation skills Passionate about technical sales and working with customers Ambitious and self-motivated with a high emotional IQ, as this role is largely remote Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently Highly coachable with a strong desire to improve and grow as a professional History of working at start-ups is a plus Experience working remotely is a plus Experience/understanding of native/hybrid mobile apps is a plus Experience with other CXM vendors is a plus Up to 25% travel Perks & Benefits Private Medical Insurance (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program Internal Lead Referral Program One-Time Home Office Enhancement Stipend Monthly Business Expense Stipend Enhanced Parental Leave Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement) RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Encouraging and collaborative culture About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts . Quantum Metric is an E-Verify employer: Applicant Privacy Policy:

Job Description: Here at DXC Technology we continue to significantly expand our SAP business across the UK and Europe. We are actively looking for S/4HANA Solution Architect to join our growing team. If you're passionate about engaging in the full lifecycle of SAP projects-from initial sales engagement to project delivery, this role could be perfect for you. You'll be working with clients across multiple industries in the UK and Europe, applying your subject matter expertise to help deliver value driven SAP solutions. We focus on three core drivers of growth: People, Customers, and Operational Execution-the foundation of our business and where we invest heavily. Due to the nature of of clients we can only consider sole British Nationals, unfortunately we are unable to consider dual nationals currently. About the Role DXC Technology is seeking an experienced SAP S/4HANA Solution Architect to lead the design, integration, and delivery of SAP solutions across large scale transformation programs. You will play a key role in driving DXC's SAP GTM by combining cross functional SAP expertise with architecture governance, client advisory, and pre sales support. As a trusted advisor, you will engage with CXOs, program leadership, and delivery teams to shape scalable, modular, and business aligned SAP landscapes - with a strong focus on S/4HANA transformations across Finance, Logistics, Manufacturing, and Cloud extensions. Key Responsibilities Define end to end solution architecture across SAP domains including Finance (FI/CO), Logistics (MM/SD), Manufacturing (PP/QM), and Procurement (Ariba, P2P). Lead architecture design for SAP S/4HANA Greenfield, Brownfield, or Selective Data Transition programs. Translate business goals into SAP aligned solutions, process maps, and integration models. Work closely with functional, technical, data, and integration teams to deliver coherent, traceable, and scalable SAP solutions. Support pre sales activities: solutioning, RFPs/RFIs, proposal shaping, demo planning, and effort estimations. Engage with client side architects, business sponsors, and system integrators to guide SAP roadmap decisions and solution assurance. Drive adoption of innovations such as Fiori UX, SAP BTP, Embedded Analytics, and Cloud Integration. Provide solution governance across projects - including change control, design reviews, and alignment to best practices. Mentor junior consultants and contribute to internal solution assets and knowledge development. Continuous Innovation: Stay updated on SAP innovations, S/4HANA advancements, and digital transformation trends to advise leadership on future SAP strategy. Required Experience Extensive SAP consulting experience, with cross functional knowledge across core modules. At least 2 S/4HANA transformation programs (Greenfield and Brownfield), leading architecture or end to end solutioning. Strong expertise in SAP S/4HANA and some of the key SAP modules such as FICO, MM, SD, PP, WM, or HR. Hands on experience defining To Be architectures, process maps, interface specs, and technical deployment models. Proven track record of delivering SAP programs across industries such as Manufacturing, CPG, Retail, Defence, or Public Sector. Knowledge of SAP Cloud, RISE with SAP, and deployment strategies (technical skills not required, but conceptual knowledge is beneficial). Skills & Competencies Functional depth in at least two domains (e.g., Finance + Logistics or Manufacturing + Procurement). Strong architecture documentation skills (ARIS, Signavio, LeanIX, or equivalent). Excellent client facing communication and stakeholder management ability - up to CIO/CTO level. Understanding of data migration, analytics, and testing strategies within SAP programs. Collaborative, detail oriented, and quality focused; able to work in hybrid delivery models. Methodologies & Tools SAP Activate Methodology for roadmap and deployment planning. Use of Solution Manager, JIRA, Confluence, and design traceability tools. Exposure to TOGAF, enterprise architecture principles, and agile delivery models is beneficial. Qualifications & Certifications Bachelor's or Master's degree in Information Systems, Engineering, or Business. SAP Certification in S/4HANA Finance, Logistics, or Architecture is preferred. TOGAF, ITIL, or Cloud Architecture credentials (AWS/Azure) are an advantage. Why Join DXC Technology? At DXC Technology, we are committed to fostering a diverse, inclusive, and high performing workplace where everyone feels valued and empowered. We offer competitive benefits, professional growth opportunities, and a collaborative environment. Employee Benefits: Flexible benefits package (customizable options including additional annual leave, private medical cover, dental, and travel insurance). Perks at Work-discounts on travel, dining, entertainment, and more. Opportunities for professional growth through cutting edge SAP projects and training programs. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

SAP Integrated Business PlanningSenior Manager Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 19/04/2026 About this job We are seeking skilled professionals with hands on experience in designing and implementing SAP S/4HANA solutions. This role is pivotal in delivering high quality client engagements, focusing on enabling digital transformation and modern cloud based solutions. The position also involves supporting business development activities and contributing to proposals that help grow our SAP practice. Key Responsibilities Lead the functional and solution architecture design for SAP Integrated Business Planning (IBP) programmes, ensuring tight integration with SAP S/4HANA across supply chain and finance execution processes (e.g. P2P, O2C, manufacturing, and inventory management). Own and deliver end to end IBP solution design covering key planning processes including demand planning, supply planning, response & supply, inventory optimisation, and integrated business planning / S&OP. Conduct senior level fit to standard workshops with client stakeholders to align SAP IBP capabilities to business planning objectives, operating models, and performance outcomes. Define and maintain the overall IBP and planning architecture, ensuring alignment with enterprise digital transformation strategies, SAP roadmaps, and KPMG Powered Enterprise principles. Design integrated planning and execution processes, ensuring seamless data flow between SAP IBP, SAP S/4HANA, and relevant non SAP planning or analytics platforms. Provide expert guidance on leveraging SAP IBP innovations, advanced analytics, scenario planning, and intelligent technologies (e.g. demand sensing, supply optimisation, and predictive analytics). Oversee integration strategies between SAP IBP and SAP S/4HANA using SAP BTP, CPI, APIs, and standard SAP integration patterns to ensure data consistency and performance. Provide architectural governance and quality assurance across the delivery lifecycle, from design through build, test, deployment, and hypercare. Lead and mentor multi disciplinary delivery teams (functional, technical, data, integration, and change) across onshore and offshore models. Act as a trusted advisor to client executives, articulating planning transformation roadmaps, solution trade offs, and the business value of SAP IBP enabled operating models. Strong capability in owning the commercial aspects of client engagements, including scope definition, pricing, risk management, contract structures, and margin delivery across complex transformation programmes. Required Skills & Experience Functional & Solution Architecture Skills: Deep functional expertise in SAP IBP, including demand planning, supply planning, response & supply, inventory optimisation, and IBP for S&OP. Strong understanding of SAP S/4HANA supply chain and finance processes and how they integrate with planning solutions. Proven experience designing and delivering integrated planning and execution solutions, including master data, key figures, planning operators, and alerts. Strong knowledge of SAP IBP architecture, data integration approaches, and best practices for scalable and performant planning solutions. Experience applying SAP Activate and fit to standard methodologies in planning led transformations. Familiarity with SAP Business Technology Platform (BTP) for integration, extensions, analytics, and innovation. Knowledge of integration patterns and technologies (e.g. CPI, APIs, OData) connecting SAP IBP, S/4HANA, and third party tools. Extensive SAP consulting experience, with significant experience in a Senior Manager or Lead Architect role delivering SAP IBP programmes. Delivery experience across 2-3 multiple end to end SAP IBP implementations, including integration with SAP ECC or SAP S/4HANA environments. Proven track record of leading complex planning transformations, balancing solution quality, delivery pragmatism, and client value. Strong experience facilitating executive level workshops, shaping business cases, and defining planning roadmaps and solution blueprints. Ability to engage credibly with CXO level stakeholders across supply chain, finance, and operations. Experience managing and mentoring high performing consulting teams within a professional services environment. Proven experience leading and shaping SAP IBP led RFP responses, including solution vision, delivery approach, resourcing models, and commercial inputs. Desirable Attributes Exceptional communication, presentation, and client relationship skills, with the ability to simplify complex functional and technical concepts for diverse audiences. Strong consulting mindset with excellent stakeholder management and client facing skills. Ability to simplify complex planning and technical concepts into clear business outcomes. Strong analytical and problem solving skills, with a focus on value driven solution design. Comfortable operating in ambiguous environments and leading large scale transformation initiatives (Supply Chain, SAP and Enterprise Transformation wide). Passion for developing people, building capability, and contributing to KPMG's SAP and Supply Chain community. Commitment to continuous learning and staying current with SAP IBP, S/4HANA, and industry best practices. Track record of driving go to market (GTM) initiatives, building SAP IBP pipeline, and converting opportunities into successful client engagements through trusted client relationships and value led propositions. Proud member of the Disability Confident employer scheme

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a creative, engaging, and highly skilled Technical Training & eLearning Specialist to design and deliver exceptional learning experiences across our organisation and to our customers. If you are passionate about helping others learn, confident delivering training in person and virtually, and excited by the prospect of producing high-quality digital learning content, we'd love to hear from you. What we are looking for We're seeking a specialist with strong communication skills and a passion for learning. You'll act as a subject matter expert on the storm platform, creating and delivering training that empowers users to make the very best use of our award winning technology. With a blend of live training delivery, digital content creation, and LMS administration, this role offers the chance to make a high impact contribution to learning across our global customer base. Location This role is based at our Bracknell, Berkshire head office. Frequent national and international travel will be required to support onsite client training. Key responsibilities of the role Training Delivery: In room and Virtual Deliver engaging, effective training sessions for internal and external learners, both in person and online. Prepare lesson plans, materials, and facilities in advance of each session. Facilitate group work, discussion, and coaching to ensure an interactive learning experience. Ensure all training environments meet safety and compliance requirements. Test and refine new delivery methods to ensure smooth execution. Digital Content and eLearning Creation Use video, photo, and instructional design tools to produce high quality digital training content. Create visually engaging eLearning materials aligned with our brand style and learning outcomes. Collaborate with subject matter experts to identify learning needs and design effective solutions. Produce supporting documents, guides, and supplementary materials. Ensure accessibility and inclusivity across all content. Administration & Coordination Schedule training sessions, manage invites, book rooms, and coordinate attendance. Maintain and update user profiles and content on the Learning Management System (LMS). Collect and analyse feedback, providing reports on attendance, satisfaction, and engagement. Produce internal learning collateral and process guidance as required. About you Bachelor's degree or equivalent experience Experience delivering classroom and virtual training to a range of audiences Strong customer service skills and a confident, engaging training style Experience designing training content or instructional materials Comfortable working in a fast paced environment with high quality output Excellent communication, presentation, and interpersonal skills Ability to adapt delivery style for different audiences and learning needs Skilled in using content creation tools-including video editing and design software Strong attention to detail and a passion for continuous learning LMS administration experience (desirable) Experience in IT/telecoms/communications (desirable) Additional languages such as German, Dutch, Japanese, or Spanish (desirable) About the Company Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award winning cloud technology powers mission critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

Top 3 Reasons To Join Us International Environment 100% Remote Working on the latest tech for the Insurtech Market Leader About Us At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global no-code insurance platform for health, life, and P&C We're the winner of the Insurtech of the Year in all of Asia and other awards globally We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world We are fully funded and backed by reputable VC funds and strategic institutional investors We have a global presence in Asia, EMEA and the Americas We've grown our annualized revenue by over 30x since January 2021 We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world About the Role A cloud technology-focused individual providing design and delivery expertise for forward-looking solutions in a modern cloud-based insurance environment. The successful candidate will work directly with clients, assessing their needs, designing tailored solutions, and supporting business initiatives in alignment with defined roadmaps. This role is technology agnostic but emphasizes solutions leveraging heavily on AWS and/or GCP environments, incorporating elements of open-source, PaaS, and SaaS components. What You Will Do Engage with clients to understand their requirements and advise on appropriate solution architectures Collaborate with Product Managers to ensure alignment between client needs and solution design Work closely with Delivery Managers to oversee the architecture approach during solution deployment Explore a range of possibilities and creative alternatives to identify the most effective solutions Ensure that designed solutions are implemented in accordance with client expectations and company standards Assist in identifying, specifying, and selecting off-the-shelf components to meet client needs Provide ongoing support and guidance to clients throughout the implementation process Maintain awareness of industry trends and emerging technologies to continuously improve solutions Required Skills and Knowledge At least 6 years of professional experience in solution architecture design and delivery roles in the insurance vertical with exposure to multiple lines of business Experienced in delivering cloud-based technology product solutions in an enterprise environment Ability to assist in defining and socialising a product/enterprise roadmap Ability to translate client requirements into actionable steps and solution architectures Understand business architecture models & patterns Has designed and implemented innovative and creative solutions to business problems Can think "outside the box", but also be able to understand the business constraints that lead to "in the box" approaches Understand the optimum approaches for cloud-based applications with high availability and highly scalable solutions Experienced in designing solutions in a Relational DB and noSQL environment Experienced in designing for API & Micro-services centric environments Demonstrated capability to self-learn new technology trends and approaches Ideally has experience or understanding of the benefits of low-code platforms While the Solution Architect is not expected to build the solutions experience of multiple development languages & various DB engines will be advantageous Exposure to authentication and authorisation concepts (SSO, SAML integration, identity federation etc) Excellent communication skills, both written and verbal Required Competencies Must be equally comfortable discussing the solution strategies and enterprise roadmap with people at all levels of our organisation and CxO to project-level teams in our clients Strong analytical skills & ability to understand and collect business requirements from corporate clients. Strong ability to build the value proposition and solution documents, and in some cases, the business case for a corporate client. Relationship management experience with corporate clients. Excellent organisational, interpersonal & communication skills and an ability to engage audiences Excellent decision-making and judgment skills Understanding of insurance business processes across all areas and at least two lines of business Maintains direction and focus through proactive planning and organized approaches to work Certification in one architecture discipline (TOGAF, Zachman, etc.) is a distinct advantage Certification in one cloud environment is a distinct advantage with a broad knowledge and experience of the cloud platform's capabilities A high proficiency in working in English as your primary language Why You'll Love Working Here International Environment Fully Remote Work Paid Annual Leaves Annual Performance Bonus Stock Options after 6 months Health Insurance Anniversary Bonus Remote Work Allowance Company activities and events Learning and development plan CoverGo Company Video By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo's Privacy Notice and you consent to the processing of your data as part of this application.

London Consulting fluent:cx Role Your new workday: As a Salesforce Consultant specialising in Service Cloud, you will work closely with clients to transform their customer service operations using Salesforce's industry-leading tools. You'll play a key role in designing, configuring, and delivering tailored solutions that improve efficiency, customer satisfaction, and Agent productivity. You'll support a wide variety of clients across industries, helping them get the most out of Service Cloud's powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements Translate business requirements into scalable Salesforce configurations and workflows Collaborate with cross-functional teams to deliver high-impact projects on time Conduct workshops and training sessions for users and stakeholders Support go-lives and post-deployment enhancements Document solutions and contribute to internal best practices and knowledge sharing What you should bring with you: 2-3 years of hands-on experience implementing Salesforce Service Cloud Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case Ability to translate business requirements into functional and technical solutions Strong communication and stakeholder management skills Salesforce certifications such as Service Cloud Consultant or Administrator are a plus Experience with automation tools like Flows and OmniStudio is advantageous Work from wherever you're most productive - at home, in a co-working space, or in our London office. Plan your working day in a way that fits your life and supports a healthy work-life balance. Team Events Connect with your colleagues at regular team events - from London socials to company-wide events across Europe. Mentorship and development Grow with us through mentorship and development, supported by experienced colleagues along your career path. Your health matters - benefit from comprehensive private healthcare coverage. Generous time off Enjoy a generous holiday allowance plus additional gifted days off over Christmas. Home office setup budget Receive a dedicated budget to equip your home office and do your best work from day one. Go to application Sounds like what you're looking for? We're very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at .

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric-sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM's industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric's ability to meet and exceed customer requirements, often in the customer's production environment. Responsibilities Pre sales technical consultant Developing product demonstrations and POCs Technical account strategy in partnership with Account Executives As a start up, when something needs done, you just do it. Help is always available, but you'll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc. Requirements Fluency in English and Italian with the ability to effectively support and communicate with customers in both. Ability to work in a fast paced, continually evolving environment Fundamental knowledge of analytical tools such as Adobe, Google, etc. 3-5+ years of experience working with at least one of the following client side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc. Knowledge of website frameworks, components and concepts Excellent communication and presentation skills Passionate about technical sales and working with customers Ambitious and self motivated with a high emotional IQ, as this role is largely remote Ability to work on multiple customer facing POCs and other time sensitive activities concurrently Highly coachable with a strong desire to improve and grow as a professional History of working at start ups is a plus Experience working remotely is a plus Experience/understanding of native/hybrid mobile apps is a plus Experience with other CXM vendors is a plus Up to 25% travel Perks & Benefits Private Medical Insurance (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program Internal Lead Referral Program One Time Home Office Enhancement Stipend Monthly Business Expense Stipend Enhanced Parental Leave Company Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement) RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Encouraging and collaborative culture About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to . Quantum Metric is an E-Verify employer: Applicant Privacy Policy:

Sr. Professional I, Global Telecom page is loaded Sr. Professional I, Global Telecomlocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: RJob Title:Sr. Professional I, Global TelecomJob DescriptionWe are seeking an experienced Senior Manager/ Sr. Professional I, Global Telecom (CL) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role requires expertise in cloud-based contact center platforms, telephony infrastructure, automation, and integration technologies, while ensuring high availability, security, and performance of global telecom services. Job Title: Senior Manager - Global Telecom (Sr. Professional I, Global Telecom) (CL) Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks) Experience: 12-15 Years Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.Join us and be part of this journey towards greater opportunities and brighter futures. Job Summary: We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. Key Responsibilities: Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone. Lead the design, deployment, and optimization of cloud-based contact center solutions. Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS. Oversee day-to-day telecom and contact center operations ensuring high system availability and performance. Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation. Qualifications: Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone). Strong knowledge of Avaya telephony systems and ACD environments. Deep understanding of SIP protocols and voice security. Experience leading global telecom teams and managing enterprise platforms. Solid understanding of ITIL framework and service management processes.Location:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time2026-05-30# Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

We're seeking for an innovative, customer centric, digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers. If you are a digital first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us! We work in a hybrid environment and our teams come into our Victoria, London, office 3 x days a week. Responsibilities Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth. Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities. Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams. Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making. Lead, mentor, and inspire a talented, high-performing team of product managers. Transform the team with AI adoption and raise the bar for execution excellence. Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most. Qualifications Bachelor's degree or equivalent work experience. 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management. Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences. Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points. Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth. Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action. Data-driven mindset. Proficiency in analysing data and drawing key insights and opportunities informing product decisions. Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork. Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership. Demonstration that you are both a life long learner and a teacher. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on

About us. We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. We love making a difference, and we give you the chance to make it sparkle for millions of Very customers. About the role. As a Senior UX Researcher, you will partner closely with product teams in DCX and the wider business to deliver impactful user research that informs design and product decisions. You'll lead your own research projects, from discovery through evaluation and support the broader research practice by sharing your knowledge and best practices. This role balances hands on research execution with mentoring junior team members and collaborating with product designers to ensure insights are deeply embedded in the product development process, across web, native mobile apps, and other digital touchpoints. Key Responsibilities Research skills & methods Plans and runs mixed method research studies independently, adapting methods to fit the question. Designs and conducts studies that include accessibility considerations and involve users with access needs. Utilises tools such as Maze, UserTesting, Survicate, and Fable to gather insight. Analysis & synthesis Interprets and synthesises findings into clear, actionable recommendations. Applies critical thinking to avoid bias and ensures insights are grounded in evidence. Strategic focus Understands how research fits within the wider product strategy and business goals. Helps identify key user problems and prioritises research accordingly. Technical & business understanding Works closely with product teams to integrate research into agile workflows. Collaborates effectively with engineering and design to support technical feasibility and accessibility. Leading, influencing & communication Communicates findings clearly and persuasively to a variety of stakeholders. Facilitates workshops and co creation sessions to embed user centred thinking. Collaboration & culture Shares knowledge and supports skill development within the team. Promotes inclusive research practices that reflect user diversity. Self Management Manages multiple projects effectively, balancing detail with delivery. Proactively seeks feedback and learning opportunities. What you will need to be successful Experience delivering UX research influencing product decisions. Skilled in qualitative and quantitative research methods. Experienced in accessibility research and working with users with access needs. Proficient with research tools such as Maze, UserTesting, Survicate, and Fable. Excellent communication and storytelling skills. Ability to work independently and collaboratively. Experience mentoring or supporting junior researchers or product designers. Comfortable working in agile product teams. Curious, adaptable, and committed to continuous learning. Some of our benefits. Flexible, hybrid working model Inclusive culture and environment £1,000 flexible benefits allowance to suit your needs 30 days holiday plus bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

About the Digital Application Services practice You will be part of DAS, working within the BA/CX team as part of the wider Design community. The team collaborates closely within DAS business line and the wider Atos network, partnering with multiple disciplines to deliver value on customer and internal initiatives. The BA/CX team brings together a diverse range of skills including Business Analysis, UX Design, Service Design, Research, and Content Design. We're a group of talented, thoughtful professionals, where you'll be given the autonomy and trust to do your best work and make a meaningful impact. Our team is forward thinking, with a strong focus on anticipating the future and evolving how we work across disciplines. We actively explore new ways of delivering value, including the use of AI, generational design approaches, and emerging mediums. It's an exciting time to be part of DAS and the BA/CX team as we continue to grow, adapt, and build strong relationships with our existing and future clients. For this role We are seeking consultants with a minimum of four years' experience working in a consultancy environment. You will be experienced in delivering across both public and private sector organisations, with the confidence to make informed decisions and to mentor or lead clients effectively. You will represent your consultancy with professionalism, diplomacy, and integrity. You should be comfortable working flexibly, including attending the office or travelling to client locations when required, depending on project and business needs. From time to time, you may also be asked to support internal initiatives aligned to your skills and the CX Design team's principles and ways of working. We value individuals who actively contribute to the growth of the practice and help us stay aligned with evolving industry trends. A strong understanding of the UX lifecycle, disciplines, and user centred design (UCD) methods is essential. We are looking for designers who can collaboratively direct and lead teams throughout the design process, with experience or a solid understanding of Lean UX within an Agile environment. You will also bring a strong portfolio that demonstrates your ability to design clear, streamlined interfaces, alongside a conceptual mindset that enables you to elevate thinking and solve problems at a strategic level. Responsibilities Produce user flow journeys which identify potential and current bottlenecks throughout the process. Present your findings into aesthetic infographics using visualisation of data to portray the higher level findings down to the granular detail. Produce Customer mapping processes and solution documentation. Share your conceptual thinking and design ideas by displaying your work and sharing it with the wider team as a point of reference. Produce user flows, wireframes, and interactive prototype designs. Conduct various kinds of design workshops with stakeholders and internal teams. Experience and Skills Lead the design process with the project team, Product Owners & stakeholders and work closely with the BA's on delivering business requirements. Guide the development teams through communication in producing brand/guidelines documentation, interactive prototypes, and final visual designs. Keep up to date on tech and UX trends in the industry. Able to lead the development team output from the discovery phase through to final delivery process. Confident in dealing with stakeholders and Product Owners and justifying your decisions through means of prototyping and research. Able to make decisions independently and guide our clients in the right direction. Understand the need to work collaboratively in an agile environment, whilst also being able to balance the need to work independently. Have a good understanding and experience of implementing various Design frameworks and methods as part of working in an Agile delivery focused team. Knowledge, understanding and implementation of various WCAG, A11Y Accessibility standards in your solutions. Experienced in organising and chairing UAT workshops by setting various task lists for attendees to achieve the desired outcome. Nice-to-have skills and experience Experience and knowledge delivering AR/VR solutions. Innovation in design and generational design regarding AI. GDS toolkit and service standards. You will have at least one project, demonstrating the full UX lifecycle. Progression of ideas formulating iteratively throughout your designs. Expertise in producing interactive prototypes. Experience with visualising data in a meaningful and impactful way. Responsive design throughout, showcasing your ability to design for all devices. Software Adobe Creative Cloud Figma Axure RP Sketch Mural Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognised leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.