Desktop Support Engineer

Desktop Support Engineer Hattersley (hybrid working available - ideally 4 days p/week in office, 1 day remote)

We re working with a well-established organisation who are looking to bring in a Desktop Support Engineer to join their internal IT team. This is a hands-on role supporting around 1,600 users across both office and site locations, so it would suit someone who enjoys variety and being the go-to person.

hat you ll be doing You ll be part of a small IT team, supporting day-to-day issues and helping keep things running smoothly across the business. That will include:

• Handling incoming support tickets and seeing them through to resolution
• Troubleshooting hardware, software and basic network issues
• Supporting users both remotely and in person
• Setting up and configuring laptops, devices and software
• Helping with meeting room tech and AV equipment when needed
• Supporting internal systems and business applications
• Keeping documentation up to date

There s a good mix of BAU support and the chance to get involved in wider IT work as things evolve.

Tech you ll be working with
The environment is fairly modern and varied:

• Windows 11 and Microsoft 365
• Azure (cloud-first setup) with some on-prem servers
• Dell laptops, Microsoft Surface devices
• Apple mobile and tablet devices
• Cisco networks in offices, Starlink on sites
• Yealink and ClickShare meeting room setups

You don t need to know all of the above, but a general familiarity with similar environments would help.

What the Client is looking for

Someone who s approachable, practical and comfortable dealing with users at all levels. Ideally, you ll have:

• Experience in a desktop support or service desk role
• Solid troubleshooting skills across hardware and software
• Experience with Windows and Microsoft 365
• A calm, helpful approach when dealing with users
• The ability to manage your own workload and priorities

It would be a bonus if you ve worked with tools like Intune, Autopilot or PowerShell, or have had exposure to AV setups or networking - but it s not essential.

What s on offer
Competitive salary
Hybrid working (ideal would be 4 days in, 1 remote p/week)
25 days holiday + bank holidays (with option to buy more)
Pension, life assurance and healthcare benefits
A stable environment with long-term projects and progression opportunities

Full Circle Technical is acting as an employment business and agency. Only applicants with the right to work in the UK can be considered.