Technical Writer / Product Documentation Specialist

General Responsibilities and Requirements:

Product Documentation Project Management

Plan, manage, and execute product documentation initiatives from intake through publication aligned with the project plan

Partner with Product Marketing, Product Management, Engineering, and Customer Success to gather input, requirements, timelines, and source base material

Prioritize documentation requests based on product releases, customer needs, and business impact

Track documentation progress, dependencies, and updates to ensure timely delivery

Coordinate reviews and approvals to ensure accuracy and completeness before publication

Update project management and key stakeholders on progress

Cross-Functional Collaboration

Partner with Product Managers and Engineers to gather detailed product knowledge

Work with Customer Success and Support teams to address common user questions and pain points

Collaborate with Marketing to ensure documentation aligns with broader product language and positioning

Content Management & Quality

Maintain consistency in terminology, tone, and structure across all documentation

Edit and update existing content to improve clarity, accuracy, and usability

Apply best practices for technical documentation, including version control and change tracking

Ensure all content meets internal quality standards and is technically accurate

GCS is acting as an Employment Business in relation to this vacancy.