Provisioning Specialist - Telecoms - Permanent - North East London

Provisioning Specialist - Telecoms - Permanent - North East London

On site in North East London

Salary: £35,000 - 41,000pa

ROLES & RESPONSIBILITIES

Specifically, the expectations, roles & responsibilities for this position include the following:

• Managing the pre sales check list and documenting all technical details ready for installation handover
• Management of new license and hardware orders
• Supporting all provisioning, programming, porting and migrations
• Organising technical calls and site surveys
• Supporting all client install projects
• Updating and management Projects within Zoho CRM
• Supporting the client billing process by handing over billing IDs to billing team
• Managing leaving notifications and terminations
• Organizing and supporting client training sessions
• Actively and regularly learn MS Office 365 & Cybersecurity Provisioning

Provisioning & Delivery

• In conjunction with the Head of Technical ensure equipment and personnel are planned into the delivery cycle to ensure seamless activation of projects.
• Report to and work closely with the Head of Technical on all provisioning activities.
• Own and manage provisioning for all customer projects, from initial order through to service activation.
• Coordinate with sales, customer experience, and engineering teams to ensure smooth handovers and delivery.
• Track and report on provisioning timelines, risks, and dependencies.
• Ensure provisioning processes are documented, efficient, and scalable.
• Ensure technical/engineering teams are aligned into the delivery schedule

Client Terminations & Offboarding

• Manage all client termination requests, ensuring timely, secure, and compliant service cessation.
• Coordinate technical decommissioning, data handling, and access removal in line with security and compliance requirements.
• Work with Customer Experience, Sales, and Finance to ensure accurate final billing and contract closure.
• Maintain clear records of terminations and lessons learned to improve future performance.

Operational & Technical Governance

• Maintain technical documentation, runbooks, and knowledge bases.
• Ensure compliance with security, regulatory, and internal standards.
• To embody our Core Values: o Attitude, Integrity & Perseverance

REQUIREMENTS

• Provisioning background in Telecoms.
• Proven experience within technical support and provisioning workstreams.
• Excellent organisational and project management skills.
• Comfortable working in an SME environment with hands-on responsibility.
• Must have a full UK Driving License 
• Must be willing to travel and work from the office.