It Support Officer

IT Support Officer

Location: Rochford, Essex (On-site)
Job Type: Full-Time, Temporary (3 Month Contract)

Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis.

This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies.

Main Purpose of the Role

To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently.

Roles & Responsibilities

• Provide first-line support through the IT Service Desk
• Deliver excellent customer service while resolving technical issues
• Support users with hardware, software, and system-related queries
• Assist with hardware commissioning and decommissioning
• Work closely with Technical Analysts to support wider IT operations
• Troubleshoot and resolve IT issues in a timely manner
• Support the delivery of Digital, Data and Technology services

Additional Responsibilities

• Assist with general IT support tasks across the organisation
• Maintain accurate records of incidents and resolutions
• Continuously develop technical knowledge and skills
• Support the team with ongoing improvement of IT services

Experience, Skills & Qualifications

• Previous experience in an IT support or Service Desk environment
• Strong customer service skills with a technical mindset
• Knowledge of Microsoft technologies (essential)
• Understanding of ITIL principles (advantageous)
• Strong problem-solving skills and ability to work under pressure
• Good communication skills and a proactive approach

Working Pattern & Benefits

Hours: 37 hours per week

Benefits: Opportunity to work with modern cloud technologies, supportive team environment
Salary: 15.99 per hour (PAYE)

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.