Customer Success & Support Specialist

Customer Success & Support Specialist
Remote (UK) Part-Time 25 hours per week

Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key?

We re looking for a Customer Success & Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.

This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.

What You ll Be Doing

• Responding to customer enquiries via email and scheduled calls
• Delivering confident, engaging software demonstrations to users
• Diagnosing issues, reproducing problems, and escalating clearly
• Supporting customers who may be stressed about compliance or finances
• Helping new users set up properties, tenancies, and workflows
• Improving help documentation and identifying gaps
• Spotting trends in customer feedback and sharing insights

What We re Looking For

• Experience in customer support or customer success within a software/SaaS environment
• Exceptional, confident interpersonal skills you ll be speaking directly with customers and leading demos
• Strong written and verbal communication
• High attention to detail
• Ability to work independently and take ownership
• UK-based and available during core UK working hours

Nice to Have

• Exposure to landlords, property, or property management
• Experience with compliance-focused software
• Involvement in creating or improving help documentation

Working Arrangements

• Part-time ( 25 hours per week)
• Typical hours: 10:00am 3:00pm (flexible)
• Fully remote (UK-based)
• Occasional travel for meetings or events may be required
• Salary: £35,000 FTE (pro rata)

Why Apply?

• Be part of a growing, product-focused company where your voice matters
• Shape the customer experience from the ground up
• Enjoy flexibility and autonomy in a remote environment
• Work closely with the founder and make a visible impact

If you re confident, personable, and love helping customers get the most out of software, we d love to hear from you.

Unfortunately, due to volume, we are only able to respond to successful applications!