Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6th May 2026. Interview Date - Wednesday 27th May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
23/04/2026
Full time
Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6th May 2026. Interview Date - Wednesday 27th May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
Oracle DBA - Database Consolidation Specialist Remote 6 months SC Clearance Responsibilities: Support the consolidation by migrating data and functionality from mainly Oracle legacy systems, including Product Management Databases, CRM systems, and Geneva/Netcracker billing platforms, to the new centralised platform. Perform data extraction, transformation, and loading (ETL), data mapping, validation, and testing to ensure accuracy and integrity of migrated data. Collaborate with the new vendor to align migration processes, troubleshoot integration issues, and ensure system compatibility. Work closely with internal technical teams, business stakeholders, and current system users to gather requirements, address concerns, and provide updates on migration progress. Optimize Oracle, T-SQL, and other database platforms, resolve technical challenges, and provide post-migration support, including documentation and issue resolution. Skills/Qualifications: Proven experience in database migration projects Strong expertise in Oracle, T-SQL, ETL processes, and HP-UX or other legacy Unix/Linux/Windows system administration in a mixed database environment. Strong documentation skills, including the ability to create and maintain technical documentation such as ERD (Entity Relationship Diagrams), process flow diagrams, and data mapping documentation. Excellent communication and stakeholder management skills to effectively collaborate with vendors, technical teams, business users, and current system stakeholders. Strong problem-solving, data mapping, and database performance optimization skills. Experience with data validation and ensuring compliance with business requirements. Security Clearance (SC): The candidate must either hold valid SC clearance or be eligible to obtain it prior to starting.
22/04/2026
Contractor
Oracle DBA - Database Consolidation Specialist Remote 6 months SC Clearance Responsibilities: Support the consolidation by migrating data and functionality from mainly Oracle legacy systems, including Product Management Databases, CRM systems, and Geneva/Netcracker billing platforms, to the new centralised platform. Perform data extraction, transformation, and loading (ETL), data mapping, validation, and testing to ensure accuracy and integrity of migrated data. Collaborate with the new vendor to align migration processes, troubleshoot integration issues, and ensure system compatibility. Work closely with internal technical teams, business stakeholders, and current system users to gather requirements, address concerns, and provide updates on migration progress. Optimize Oracle, T-SQL, and other database platforms, resolve technical challenges, and provide post-migration support, including documentation and issue resolution. Skills/Qualifications: Proven experience in database migration projects Strong expertise in Oracle, T-SQL, ETL processes, and HP-UX or other legacy Unix/Linux/Windows system administration in a mixed database environment. Strong documentation skills, including the ability to create and maintain technical documentation such as ERD (Entity Relationship Diagrams), process flow diagrams, and data mapping documentation. Excellent communication and stakeholder management skills to effectively collaborate with vendors, technical teams, business users, and current system stakeholders. Strong problem-solving, data mapping, and database performance optimization skills. Experience with data validation and ensuring compliance with business requirements. Security Clearance (SC): The candidate must either hold valid SC clearance or be eligible to obtain it prior to starting.
HR Administrator Employee Relations (Temporary) Hybrid - London or Cardiff 4-6 month contract 2 days p/week in the London or Cardiff office (whichever is more convenient) We re looking for an experienced HR Administrator to support a busy Employee Relations team during a period of increased casework. This role sits behind formal HR processes such as disciplinaries, grievances, investigations and appeals. You ll be the person keeping everything organised, documented correctly and moving to deadline. It s process-driven, detail-heavy work and suits someone who has done this before in a structured HR environment. What you ll be doing Maintaining accurate ER case records on the HR system (iTrent or similar) Tracking case progress and ensuring key deadlines are met Scheduling investigation meetings, hearings and appeal panels Coordinating meeting logistics (rooms, virtual links, documentation) Attending formal ER meetings to take clear, impartial notes Preparing and circulating confidential meeting notes Drafting standard correspondence using approved templates Ensuring templates and documentation remain up to date Handling sensitive information in line with GDPR Supporting audits and quality checks of ER documentation Drafting contracts and changes to terms and conditions Providing wider HR administrative support as required What we re looking for Previous experience supporting Employee Relations casework Comfortable attending disciplinaries and grievance hearings to take formal notes Strong organisational skills and attention to detail Experience using HR systems such as iTrent or other HRIS platforms Confident handling confidential and sensitive information Able to work calmly around complex or sensitive situations Background in HR Administration, HR Officer or ER Administration roles This is a hands-on HR administration role supporting formal ER processes. It s well suited to someone who enjoys structured work, clear processes and keeping important documentation accurate and on track.
22/04/2026
Contractor
HR Administrator Employee Relations (Temporary) Hybrid - London or Cardiff 4-6 month contract 2 days p/week in the London or Cardiff office (whichever is more convenient) We re looking for an experienced HR Administrator to support a busy Employee Relations team during a period of increased casework. This role sits behind formal HR processes such as disciplinaries, grievances, investigations and appeals. You ll be the person keeping everything organised, documented correctly and moving to deadline. It s process-driven, detail-heavy work and suits someone who has done this before in a structured HR environment. What you ll be doing Maintaining accurate ER case records on the HR system (iTrent or similar) Tracking case progress and ensuring key deadlines are met Scheduling investigation meetings, hearings and appeal panels Coordinating meeting logistics (rooms, virtual links, documentation) Attending formal ER meetings to take clear, impartial notes Preparing and circulating confidential meeting notes Drafting standard correspondence using approved templates Ensuring templates and documentation remain up to date Handling sensitive information in line with GDPR Supporting audits and quality checks of ER documentation Drafting contracts and changes to terms and conditions Providing wider HR administrative support as required What we re looking for Previous experience supporting Employee Relations casework Comfortable attending disciplinaries and grievance hearings to take formal notes Strong organisational skills and attention to detail Experience using HR systems such as iTrent or other HRIS platforms Confident handling confidential and sensitive information Able to work calmly around complex or sensitive situations Background in HR Administration, HR Officer or ER Administration roles This is a hands-on HR administration role supporting formal ER processes. It s well suited to someone who enjoys structured work, clear processes and keeping important documentation accurate and on track.
Innovative Technology start-up in the Sustainability sector seeks an open-minded Linux Systems Administrator / Linux Infrastructure Engineer to maintain internal systems and provide a compute platform to operate their simulation, optimization and AI technology at scale. You ll also have the opportunity to support some exciting research. You should have strong Linux server management experience, ideally across bare metal and Cloud servers, have experience of HPC Cluster environments and be familiar with infrastructure of code. Hybrid working and a generous salary package is on offer including 30 days holiday and Share options. Working with engineers to deliver hosted tools to deliver results more effectively, the successful Linux Systems Administrator / Linux Infrastructure Engineer will have significant influence on the choice of deployment technology for the backends. Your responsibilities will include Compliance and security of IT systems, installing server hardware, supporting HPC / machine learning workloads behind APIs as well as maintaining internal compute systems. Previous experience of working within an AI orientated company is highly beneficial. Your knowledge and skills should include: Proven Linux Server Management experience (they use Ubuntu). Experience across Bare metal and cloud Servers. Container based deployment such as Kubernetes, Podman or Docker. Python scripting for automation. Server networking, VLANs, DNS, firewalls. Experience with operating distributed computing or HPC cluster environments. VPNs ( company uses Wireguard). Large data storage. Competence in hardware diagnostics and component replacement. Windows and Entra, support of macOS. Flexible approach with a willingness to undertake some help desk duties. If you are a highly experienced Linux Systems Administrator / Linux Infrastructure Engineer and have an interest with physics based simulation and are keen to support ML / AI systems, this is a great opportunity to be part of a thriving Company where technology meets sustainability.
22/04/2026
Full time
Innovative Technology start-up in the Sustainability sector seeks an open-minded Linux Systems Administrator / Linux Infrastructure Engineer to maintain internal systems and provide a compute platform to operate their simulation, optimization and AI technology at scale. You ll also have the opportunity to support some exciting research. You should have strong Linux server management experience, ideally across bare metal and Cloud servers, have experience of HPC Cluster environments and be familiar with infrastructure of code. Hybrid working and a generous salary package is on offer including 30 days holiday and Share options. Working with engineers to deliver hosted tools to deliver results more effectively, the successful Linux Systems Administrator / Linux Infrastructure Engineer will have significant influence on the choice of deployment technology for the backends. Your responsibilities will include Compliance and security of IT systems, installing server hardware, supporting HPC / machine learning workloads behind APIs as well as maintaining internal compute systems. Previous experience of working within an AI orientated company is highly beneficial. Your knowledge and skills should include: Proven Linux Server Management experience (they use Ubuntu). Experience across Bare metal and cloud Servers. Container based deployment such as Kubernetes, Podman or Docker. Python scripting for automation. Server networking, VLANs, DNS, firewalls. Experience with operating distributed computing or HPC cluster environments. VPNs ( company uses Wireguard). Large data storage. Competence in hardware diagnostics and component replacement. Windows and Entra, support of macOS. Flexible approach with a willingness to undertake some help desk duties. If you are a highly experienced Linux Systems Administrator / Linux Infrastructure Engineer and have an interest with physics based simulation and are keen to support ML / AI systems, this is a great opportunity to be part of a thriving Company where technology meets sustainability.
Data Engineer - Huntingdon - Attractive package ALH Recruitment are looking to recruit a Data Engineer with immediate effect for our industry leading client, based in the Huntingdon area of Cambridgeshire. Data Engineer - Role Purpose As part of their continued growth, we are seeking a Data Engineer with expertise in T-SQL, Python, and some SQL Database Administration (DBA) to join their dynamic team. You will play a pivotal role in the reporting, design, development, and optimisation of their data infrastructure. You will be responsible for managing and reporting on the databases, building robust data pipelines, and ensuring the integrity and performance of critical systems and data warehouses. This is an excellent opportunity for someone who is passionate about data and wants to work in a fast-paced environment where they can make a big impact. Responsibilities: Develop, optimise, and maintain complex T-SQL queries, stored procedures, and functions. Design and implement efficient data pipelines. Support with maintaining Microsoft SSRS and PowerBI reporting. Support in the management of SQL Server databases, including installation, configuration, upgrades, and performance tuning. Support in monitoring database health and if necessary, troubleshoot performance issues. Ensure data quality, normalisation, security, and compliance with internal and external standards. Collaborate with and aid Business Stakeholders in the delivery of efficient data solutions. Assist in developing best practices and standards for data engineering. Adhoc tasks within the department as required Key Skills: T-SQL and SQL Server (2016 or later preferred). Python for scripting, data processing, and automation. Experience of SQL Database Administrator. Experience of SSIS ETL concepts and data warehouse design principles. Experience of Microsoft SSRS and PowerBI (or similar Reporting Technology). Understanding of Data warehouse Principles. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work collaboratively in a team environment. Awareness of source control systems such as Git. Exposure to cloud services (e.g., Azure) & DevOps principles. If you feel you have the skills and experience to step into this exciting Data Engineer position, please apply below:
22/04/2026
Full time
Data Engineer - Huntingdon - Attractive package ALH Recruitment are looking to recruit a Data Engineer with immediate effect for our industry leading client, based in the Huntingdon area of Cambridgeshire. Data Engineer - Role Purpose As part of their continued growth, we are seeking a Data Engineer with expertise in T-SQL, Python, and some SQL Database Administration (DBA) to join their dynamic team. You will play a pivotal role in the reporting, design, development, and optimisation of their data infrastructure. You will be responsible for managing and reporting on the databases, building robust data pipelines, and ensuring the integrity and performance of critical systems and data warehouses. This is an excellent opportunity for someone who is passionate about data and wants to work in a fast-paced environment where they can make a big impact. Responsibilities: Develop, optimise, and maintain complex T-SQL queries, stored procedures, and functions. Design and implement efficient data pipelines. Support with maintaining Microsoft SSRS and PowerBI reporting. Support in the management of SQL Server databases, including installation, configuration, upgrades, and performance tuning. Support in monitoring database health and if necessary, troubleshoot performance issues. Ensure data quality, normalisation, security, and compliance with internal and external standards. Collaborate with and aid Business Stakeholders in the delivery of efficient data solutions. Assist in developing best practices and standards for data engineering. Adhoc tasks within the department as required Key Skills: T-SQL and SQL Server (2016 or later preferred). Python for scripting, data processing, and automation. Experience of SQL Database Administrator. Experience of SSIS ETL concepts and data warehouse design principles. Experience of Microsoft SSRS and PowerBI (or similar Reporting Technology). Understanding of Data warehouse Principles. Excellent problem-solving skills and attention to detail. Strong communication skills and the ability to work collaboratively in a team environment. Awareness of source control systems such as Git. Exposure to cloud services (e.g., Azure) & DevOps principles. If you feel you have the skills and experience to step into this exciting Data Engineer position, please apply below:
Strong experience across ITSM and HRSD ServiceNow modules. Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics. Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors). Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow licence data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
22/04/2026
Full time
Strong experience across ITSM and HRSD ServiceNow modules. Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics. Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors). Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow licence data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
22/04/2026
Full time
Senior SharePoint Developer & Administrator Location: London Employment Type: Permanent I am working with a leading international professional services firm that is seeking a talented Senior SharePoint Developer & Administrator to join its London technology team. This is an excellent opportunity to take ownership of modernising and enhancing enterprise SharePoint environments across both SharePoint Subscription Edition (SE) and SharePoint Online, while playing a key role in the evolution of the firm's collaboration and intranet platforms. This role offers a blend of hands-on development, enterprise platform administration, and technical leadership, with the scope to influence architecture, governance, and best practice across a global organisation. The Role - What You'll Be Doing SharePoint Development & Modernisation Design, develop and maintain custom solutions across SharePoint SE and SharePoint Online. Lead migration from SharePoint 2016 to SE/Online, including rewriting legacy web parts using SPFx. Build custom SPFx web parts, extensions and integrations using TypeScript, JavaScript, React, HTML/CSS, and REST APIs. Develop and maintain SharePoint Online intranet structures including architecture, navigation, branding, and content design. Integrate SharePoint with internal systems and third-party platforms using RESTful APIs and Microsoft Graph. SharePoint Administration & Operations Administer both SharePoint SE (on-prem) and SharePoint Online environments. Manage updates, cumulative patches and platform maintenance. Monitor performance, availability, capacity and reliability. Oversee site collections, permissions, authentication, service applications and governance. Support backup, restore and disaster recovery processes. Troubleshoot complex cloud and on-prem SharePoint issues. On-Prem External Data & Business Connectivity Services (BCS) Configure Business Connectivity Services (BCS) and create External Content Types (ECTs). Connect SharePoint to external SQL Server data and web services. Build scripts and front-end components interacting with BCS data using JavaScript/REST. Ensure secure, reliable and well-governed data integrations. Collaboration, Leadership & Documentation Provide guidance and mentorship to junior developers and administrators. Collaborate with project managers, business analysts and stakeholders to deliver high-quality solutions. Produce and maintain documentation including architecture diagrams, runbooks and migration guides. Recommend improvements to governance, architecture and development standards. Required Skills & Experience Extensive hands-on experience with SharePoint SE and SharePoint Online development and administration. Strong background migrating SharePoint 2016 to SE/Online. Proven SPFx development skills. Proficiency in TypeScript, JavaScript, React, HTML5, CSS3. Strong REST API and Microsoft Graph integration experience. Solid C#/.NET framework experience. Deep knowledge of SharePoint on-prem administration, performance tuning, patching and troubleshooting. Experience with BCS and creating External Content Types. Strong SQL Server skills. Understanding of authentication, permissions, governance and security best practices. Excellent communication and analytical skills. Experience building or supporting large-scale SharePoint Online intranet platforms. Familiarity with Microsoft Power Platform (Power Apps, Power Automate). Experience with Azure AD, Azure Functions or App Services. Relevant Microsoft certifications. What You'll Deliver Stable and secure SharePoint SE and SharePoint Online environments. Successful migration of legacy SharePoint 2016 solutions. Modern, user-friendly SharePoint Online intranet with meaningful customisations. Strong governance, clear documentation and scalable operational processes. If you're a Senior SharePoint specialist looking to lead impactful modernisation work within a global, forward-thinking firm, I'd love to connect for a confidential conversation. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
The Onboarding Administrator will play a vital role in supporting the onboarding process for new hires within the Technology & Telecoms industry. This temporary position requires excellent organisational skills and attention to detail to ensure a smooth and efficient experience for new starters. Client Details Our client is a reputable and established organisation in the Technology & Telecoms industry. As a medium-sized company, they are committed to delivering exceptional service and fostering a supportive environment for both employees and clients. Description Coordinate the onboarding process for new hires, ensuring all required documentation is completed accurately and on time. Serve as the primary point of contact for new employees during the onboarding phase. Liaise with internal departments to ensure equipment, systems, and access are prepared for new starters. Maintain and update employee records in compliance with company policies and procedures. Assist with scheduling and organising induction sessions and training programmes. Address any queries from new employees regarding the onboarding process. Ensure compliance with employment regulations and company standards throughout the onboarding process. Provide general administrative support to the HR and recruitment teams as needed. Profile A successful Onboarding Administrator should have: Previous experience in an administrative or support role, ideally within the Technology & Telecoms industry or a similar sector. Strong organisational and multitasking abilities to manage multiple onboarding processes simultaneously. Excellent communication skills, both written and verbal, for liaising with internal teams and new employees. Proficiency in using office software and HR systems to manage employee records and documentation. A proactive approach to problem-solving and attention to detail. Knowledge of employment regulations and HR best practices is advantageous. Job Offer An hourly rate, depending on experience. A temporary role in a collaborative and supportive environment. Opportunity to work within a medium-sized organisation in the Technology & Telecoms industry. Potential to gain valuable experience in onboarding and administrative processes. If you are an organised and detail-oriented professional looking for a temporary role in Alderley Edge, we encourage you to apply for the Onboarding Administrator position today.
22/04/2026
Seasonal
The Onboarding Administrator will play a vital role in supporting the onboarding process for new hires within the Technology & Telecoms industry. This temporary position requires excellent organisational skills and attention to detail to ensure a smooth and efficient experience for new starters. Client Details Our client is a reputable and established organisation in the Technology & Telecoms industry. As a medium-sized company, they are committed to delivering exceptional service and fostering a supportive environment for both employees and clients. Description Coordinate the onboarding process for new hires, ensuring all required documentation is completed accurately and on time. Serve as the primary point of contact for new employees during the onboarding phase. Liaise with internal departments to ensure equipment, systems, and access are prepared for new starters. Maintain and update employee records in compliance with company policies and procedures. Assist with scheduling and organising induction sessions and training programmes. Address any queries from new employees regarding the onboarding process. Ensure compliance with employment regulations and company standards throughout the onboarding process. Provide general administrative support to the HR and recruitment teams as needed. Profile A successful Onboarding Administrator should have: Previous experience in an administrative or support role, ideally within the Technology & Telecoms industry or a similar sector. Strong organisational and multitasking abilities to manage multiple onboarding processes simultaneously. Excellent communication skills, both written and verbal, for liaising with internal teams and new employees. Proficiency in using office software and HR systems to manage employee records and documentation. A proactive approach to problem-solving and attention to detail. Knowledge of employment regulations and HR best practices is advantageous. Job Offer An hourly rate, depending on experience. A temporary role in a collaborative and supportive environment. Opportunity to work within a medium-sized organisation in the Technology & Telecoms industry. Potential to gain valuable experience in onboarding and administrative processes. If you are an organised and detail-oriented professional looking for a temporary role in Alderley Edge, we encourage you to apply for the Onboarding Administrator position today.
Job Title: Junior Technical Support Engineer Location: Based in either Enfield, Slough or Bournemouth Salary : 27,000 - 33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries. From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position. It is imperative that candidates have good spoken and written English. The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion. About you Essential Good communication skills Strong desire to learn new technologies Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision Manage and monitor BE's ticketing system including support requests, access requests, etc. Desirable Some experience with installation and management of Server Hardware is preferable but not essential A minimum of 12-18 months experience in a Technical Support or similar role Work well in a busy team, being quick to learn and able to deal with a wide range of issues Ability to assess and prioritise faults and respond or escalate accordingly Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
22/04/2026
Contractor
Job Title: Junior Technical Support Engineer Location: Based in either Enfield, Slough or Bournemouth Salary : 27,000 - 33,000 per annum Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends) About us BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries. From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit. About the role We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position. It is imperative that candidates have good spoken and written English. The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion. About you Essential Good communication skills Strong desire to learn new technologies Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision Manage and monitor BE's ticketing system including support requests, access requests, etc. Desirable Some experience with installation and management of Server Hardware is preferable but not essential A minimum of 12-18 months experience in a Technical Support or similar role Work well in a busy team, being quick to learn and able to deal with a wide range of issues Ability to assess and prioritise faults and respond or escalate accordingly Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Solution / Enterprise Architect ServiceNow - Telecom OSS/BSS 6 Month Contract London (Hybrid) £500-/day (Outside IR35) Solution/Enterprise Architect Telecom domain OSS/BSS & experience with ServiceNow needed for a 6 Month Contract in London (Hybrid). Start ideally in May 2026. A chance to work with a global IT Consultancy on a ServiceNow design and integration project for an external client. Hybrid Working - 3 days/week working remotely (WFH) + 2 days/week working from the office in London . Paying up to £500/day (Outside IR35). Key skills, experience + tasks will include: Solution/Enterprise Architect OSS/BSS, Telecom domain & experience with ServiceNow responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations. In-depth hands-on Solution/Enterprise Architect OSS/BSS & Telecom domain & experience with ServiceNow Architecture expertise including design, configuration + implementation. Extensive knowledge of multiple ServiceNow modules and platform capabilities with proven ability to design and deliver enterprise-scale ServiceNow solutions. Define end-to-end ServiceNow architecture for enterprise programs and Translate business requirements into technical solution designs. Lead and ensure best practices across modules including TSM, TSOM/ITOM, IRM/GRC, SPM, TSM, OMT, CSM, HRSD, SecOps etc Drive platform standardization, governance, and scalable design and define integrations, data models, workflows, and technical requirements. ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.
21/04/2026
Contractor
Solution / Enterprise Architect ServiceNow - Telecom OSS/BSS 6 Month Contract London (Hybrid) £500-/day (Outside IR35) Solution/Enterprise Architect Telecom domain OSS/BSS & experience with ServiceNow needed for a 6 Month Contract in London (Hybrid). Start ideally in May 2026. A chance to work with a global IT Consultancy on a ServiceNow design and integration project for an external client. Hybrid Working - 3 days/week working remotely (WFH) + 2 days/week working from the office in London . Paying up to £500/day (Outside IR35). Key skills, experience + tasks will include: Solution/Enterprise Architect OSS/BSS, Telecom domain & experience with ServiceNow responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations. In-depth hands-on Solution/Enterprise Architect OSS/BSS & Telecom domain & experience with ServiceNow Architecture expertise including design, configuration + implementation. Extensive knowledge of multiple ServiceNow modules and platform capabilities with proven ability to design and deliver enterprise-scale ServiceNow solutions. Define end-to-end ServiceNow architecture for enterprise programs and Translate business requirements into technical solution designs. Lead and ensure best practices across modules including TSM, TSOM/ITOM, IRM/GRC, SPM, TSM, OMT, CSM, HRSD, SecOps etc Drive platform standardization, governance, and scalable design and define integrations, data models, workflows, and technical requirements. ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.
Senior Salesforce Developer Location: Hybrid (UK-based) - with travel to office sites as required. Overview The Senior Salesforce Developer will play a pivotal role in designing, developing, and optimising Salesforce solutions that support business transformation across the organisation. This position suits someone who combines deep technical expertise with strong communication skills and a proactive, solution-driven mindset. You will work closely with architects, product owners, business analysts, and cross-functional teams to deliver scalable, secure, and high-quality Salesforce capabilities across Field Servivce, Sales Cloud, Service Cloud, Experience Cloud, and custom applications. Key Responsibilities Lead the design and development of complex Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and integration technologies. Translate business requirements into robust technical designs aligned with Salesforce best practices. Own end-to-end development life cycle activities include build, unit testing, deployment, and documentation. Support Development and maintenance of integrations using REST/SOAP APIs, Middleware, and external systems. Optimise system performance, data quality, and security across Salesforce environments. Provide technical leadership, mentoring, and code reviews for junior developers. Collaborate with Salesforce Administrators to ensure configuration and customisation work seamlessly together. Support release management, CI/CD pipelines, and environment strategy. Stay current with Salesforce platform updates, new features, and industry trends. Troubleshoot complex issues and provide expert-level support during incidents or enhancements. Essential Skills & Experience Experience of Field Service or Field Service Lightning is essential Extensive hands-on experience as a Salesforce Developer in enterprise-scale environments. Strong proficiency in: Apex (classes, triggers, asynchronous processing) Lightning Web Components (LWC) SOQL/SOSL Salesforce APIs and integration patterns Solid understanding of Salesforce data modelling, security model, and governor limits. Experience with version control (eg, Git) and CI/CD tools (eg, Copado, Gearset, Azure DevOps). Proven track record delivering complex Salesforce projects in Agile environments. Ability to communicate technical concepts clearly to non-technical stakeholders. Desirable Qualifications Salesforce Platform Developer I (required) Salesforce Platform Developer II (highly desirable) Additional certifications such as: Data Cloud, Field Service Consultant Sales, Service, Experience Cloud Consultant Integration Architect or Application Architect (advantageous) Personal Attributes Analytical, structured, and detail-oriented. Comfortable leading technical discussions and influencing architectural decisions. Strong problem-solver with a collaborative mindset.
21/04/2026
Full time
Senior Salesforce Developer Location: Hybrid (UK-based) - with travel to office sites as required. Overview The Senior Salesforce Developer will play a pivotal role in designing, developing, and optimising Salesforce solutions that support business transformation across the organisation. This position suits someone who combines deep technical expertise with strong communication skills and a proactive, solution-driven mindset. You will work closely with architects, product owners, business analysts, and cross-functional teams to deliver scalable, secure, and high-quality Salesforce capabilities across Field Servivce, Sales Cloud, Service Cloud, Experience Cloud, and custom applications. Key Responsibilities Lead the design and development of complex Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and integration technologies. Translate business requirements into robust technical designs aligned with Salesforce best practices. Own end-to-end development life cycle activities include build, unit testing, deployment, and documentation. Support Development and maintenance of integrations using REST/SOAP APIs, Middleware, and external systems. Optimise system performance, data quality, and security across Salesforce environments. Provide technical leadership, mentoring, and code reviews for junior developers. Collaborate with Salesforce Administrators to ensure configuration and customisation work seamlessly together. Support release management, CI/CD pipelines, and environment strategy. Stay current with Salesforce platform updates, new features, and industry trends. Troubleshoot complex issues and provide expert-level support during incidents or enhancements. Essential Skills & Experience Experience of Field Service or Field Service Lightning is essential Extensive hands-on experience as a Salesforce Developer in enterprise-scale environments. Strong proficiency in: Apex (classes, triggers, asynchronous processing) Lightning Web Components (LWC) SOQL/SOSL Salesforce APIs and integration patterns Solid understanding of Salesforce data modelling, security model, and governor limits. Experience with version control (eg, Git) and CI/CD tools (eg, Copado, Gearset, Azure DevOps). Proven track record delivering complex Salesforce projects in Agile environments. Ability to communicate technical concepts clearly to non-technical stakeholders. Desirable Qualifications Salesforce Platform Developer I (required) Salesforce Platform Developer II (highly desirable) Additional certifications such as: Data Cloud, Field Service Consultant Sales, Service, Experience Cloud Consultant Integration Architect or Application Architect (advantageous) Personal Attributes Analytical, structured, and detail-oriented. Comfortable leading technical discussions and influencing architectural decisions. Strong problem-solver with a collaborative mindset.
Coupa System Administrator On site 2 days per week, 3 days work from home Office based in Ipswich, Suffolk Permanent Reporting to Coupa Functional Consultant Oversee, manage, and optimise a new Coupa environment. This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement. The ideal candidate has strong hands-on experience with Coupa and a deep understanding of system administration, integrations, and environment management. REQUIRED EXPERIENCE Proven experience as a Coupa System Administrator or similar role. Strong practical knowledge of all Coupa modules. Hands on experience managing security roles and user provisioning. Experience with environment management, solution deployment, and change control processes. Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers. Good understanding of data management principles, including imports, exports, and data quality controls. Experience with Azure Active Directory, security governance, and identity management. Exposure to Coupa, Procurement and Finance or related data structures. Knowledge of core Coupa modules. Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa. Familiarity with SQL queries or data analytics for system monitoring and troubleshooting. Microsoft or relevant certifications. Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse). Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.). DUTIES Data Management: Administer, configure, and maintain the Coupa platform across production and non-production environments. Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system. Manage security roles, user access, permissions, and compliance controls within Coupa. Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements. Monitor system performance, integrations, and data flows to ensure high availability and reliability. Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary. Support release management, testing cycles, deployment processes, and environment refreshes. Maintain documentation for environments, configurations, processes, and system changes. Ensure alignment with governance standards, data policies, and best practices. Assist with upgrades, patches, and optimisation projects to enhance system capability. Quality Assurance: Ensure that the required quality standards are met. Work closely with QA teams to define and implement test plans. Oversee the resolution of any issues or bugs identified during testing. Process Improvement: Identify and implement process improvements to enhance product delivery efficiency. Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement. Stay up to date with industry best practices and integrate them into the delivery process. Develop and maintain product documentation, release notes, and technical documentation Customer Focus: Ensure that product delivery aligns with customer needs and expectations. Gather and analyse customer feedback to inform future product development. Collaborate with customer support teams to address post-launch issues.
21/04/2026
Full time
Coupa System Administrator On site 2 days per week, 3 days work from home Office based in Ipswich, Suffolk Permanent Reporting to Coupa Functional Consultant Oversee, manage, and optimise a new Coupa environment. This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement. The ideal candidate has strong hands-on experience with Coupa and a deep understanding of system administration, integrations, and environment management. REQUIRED EXPERIENCE Proven experience as a Coupa System Administrator or similar role. Strong practical knowledge of all Coupa modules. Hands on experience managing security roles and user provisioning. Experience with environment management, solution deployment, and change control processes. Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers. Good understanding of data management principles, including imports, exports, and data quality controls. Experience with Azure Active Directory, security governance, and identity management. Exposure to Coupa, Procurement and Finance or related data structures. Knowledge of core Coupa modules. Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa. Familiarity with SQL queries or data analytics for system monitoring and troubleshooting. Microsoft or relevant certifications. Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse). Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.). DUTIES Data Management: Administer, configure, and maintain the Coupa platform across production and non-production environments. Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system. Manage security roles, user access, permissions, and compliance controls within Coupa. Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements. Monitor system performance, integrations, and data flows to ensure high availability and reliability. Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary. Support release management, testing cycles, deployment processes, and environment refreshes. Maintain documentation for environments, configurations, processes, and system changes. Ensure alignment with governance standards, data policies, and best practices. Assist with upgrades, patches, and optimisation projects to enhance system capability. Quality Assurance: Ensure that the required quality standards are met. Work closely with QA teams to define and implement test plans. Oversee the resolution of any issues or bugs identified during testing. Process Improvement: Identify and implement process improvements to enhance product delivery efficiency. Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement. Stay up to date with industry best practices and integrate them into the delivery process. Develop and maintain product documentation, release notes, and technical documentation Customer Focus: Ensure that product delivery aligns with customer needs and expectations. Gather and analyse customer feedback to inform future product development. Collaborate with customer support teams to address post-launch issues.
Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
21/04/2026
Full time
Billing Analyst Job Summary We are seeking a detail-oriented Telecoms/IT Billing Specialist/Administrator to join our team. You will be responsible for managing the end-to-end billing process-importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time. This role requires strong analytical, communication, and problem-solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively. Key Responsibilities Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution. Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution. Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform. Skills & Qualifications Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs. Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services. Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues. Communication: Excellent verbal and written communication skills for liaising with customers and colleagues. Problem-Solving: Strong ability to investigate and resolve complex billing queries. Administrative Skills: Proven experience in administrative tasks related to billing and data management. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Principal Salesforce Administrator 3-month contract (possible extension) £700-£800 per day (Inside IR35) Full time - 1 day per week in either London / Cardiff / Glasgow office MUST HOLD ACTIVE SC CLEARANCE A Governing Body is seeking an experienced Principal Salesforce Administrator to lead the application operations and administration strategy for a large, complex Salesforce environment. This is a senior hands-on leadership position overseeing platform performance, governance, optimisation, and the direction of Salesforce application operations.This role sits within a multidisciplinary Digital, Data and Security Services function, and aligns with senior-level Application Operations roles within wider Government Digital and Data frameworks. Purpose of the Role The Principal Salesforce Administrator owns the overall Salesforce administration strategy and leads the delivery, support, and continuous improvement of the platform. You will ensure the environment remains stable, resilient, and optimised, while overseeing administrators and external delivery partners.You will be accountable for: Platform performance and operational excellence Robust configuration, integration governance, and release processes Strategic alignment with digital, data and security objectives Vendor, supplier, and systems integrator oversight Mentoring and upskilling team members Leading the long-term operational roadmap for Salesforce Key Responsibilities Stakeholder Engagement Work closely with senior stakeholders across digital, data, security, architecture, and operations. Provide authoritative guidance on Salesforce application operations. Oversee systems integrator activity to maintain quality, alignment, and delivery outcomes. Technical Oversight & Assurance Ensure operational performance, resilience, and optimisation of the Salesforce platform. Provide expert assurance on configuration, integrations, automation, releases, and governance controls. Ensure compliance with standards and contractual obligations. Innovation & Continuous Improvement Identify enhancement opportunities and introduce process improvements. Recommend new tools, approaches, or methods that improve platform reliability and service outcomes. Mentorship & Capability Development Coach and develop Salesforce Administrators. Promote best practice across the team and ensure operational standards are met. Support skills development and professional learning pathways. Architectural & Strategic Leadership Lead Salesforce application operations strategy, including operational models and platform evolution. Support longer-term technology planning and alignment with architectural direction. Skills & Experience Required Essential Deep operational expertise managing complex Salesforce environments. Previous leadership experience in application operations or platform engineering. Proven experience managing suppliers and technical risks. Experience leading a Salesforce Administration team. Ability to hold (or currently hold) the following certifications within 6 months: Salesforce Certified App Builder Salesforce Certified Advanced Administrator Active SC Clearance (mandatory). Desirable Experience overseeing offshore systems integrators or managed service providers. If you have appropriate experience, and an active SC Clearance, please feel free to apply. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
21/04/2026
Seasonal
Principal Salesforce Administrator 3-month contract (possible extension) £700-£800 per day (Inside IR35) Full time - 1 day per week in either London / Cardiff / Glasgow office MUST HOLD ACTIVE SC CLEARANCE A Governing Body is seeking an experienced Principal Salesforce Administrator to lead the application operations and administration strategy for a large, complex Salesforce environment. This is a senior hands-on leadership position overseeing platform performance, governance, optimisation, and the direction of Salesforce application operations.This role sits within a multidisciplinary Digital, Data and Security Services function, and aligns with senior-level Application Operations roles within wider Government Digital and Data frameworks. Purpose of the Role The Principal Salesforce Administrator owns the overall Salesforce administration strategy and leads the delivery, support, and continuous improvement of the platform. You will ensure the environment remains stable, resilient, and optimised, while overseeing administrators and external delivery partners.You will be accountable for: Platform performance and operational excellence Robust configuration, integration governance, and release processes Strategic alignment with digital, data and security objectives Vendor, supplier, and systems integrator oversight Mentoring and upskilling team members Leading the long-term operational roadmap for Salesforce Key Responsibilities Stakeholder Engagement Work closely with senior stakeholders across digital, data, security, architecture, and operations. Provide authoritative guidance on Salesforce application operations. Oversee systems integrator activity to maintain quality, alignment, and delivery outcomes. Technical Oversight & Assurance Ensure operational performance, resilience, and optimisation of the Salesforce platform. Provide expert assurance on configuration, integrations, automation, releases, and governance controls. Ensure compliance with standards and contractual obligations. Innovation & Continuous Improvement Identify enhancement opportunities and introduce process improvements. Recommend new tools, approaches, or methods that improve platform reliability and service outcomes. Mentorship & Capability Development Coach and develop Salesforce Administrators. Promote best practice across the team and ensure operational standards are met. Support skills development and professional learning pathways. Architectural & Strategic Leadership Lead Salesforce application operations strategy, including operational models and platform evolution. Support longer-term technology planning and alignment with architectural direction. Skills & Experience Required Essential Deep operational expertise managing complex Salesforce environments. Previous leadership experience in application operations or platform engineering. Proven experience managing suppliers and technical risks. Experience leading a Salesforce Administration team. Ability to hold (or currently hold) the following certifications within 6 months: Salesforce Certified App Builder Salesforce Certified Advanced Administrator Active SC Clearance (mandatory). Desirable Experience overseeing offshore systems integrators or managed service providers. If you have appropriate experience, and an active SC Clearance, please feel free to apply. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Join a leading independent technology and services provider as an Administrator! Job Overview: A leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Rate £12.60/Hr through basic PAYE Contract 3 Months Contract Timings: 7AM- 03:00PM Location: Hatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Job Description: An opportunity has arisen at the client's location in Hatfield for a UK LTS Administrator within Logistics Technical Services. This is a great opportunity for a company that offers an excellent working environment. You will be responsible for all UK LTS Administration. The ability to work under pressure and react to ever-changing demands is a must. The successful candidate must be self-motivated and a confident decision maker, ideally with experience within a similar environment. You will also be expected to work with people at different levels, including management, to identify and implement process improvements through Configuration. Main Responsibilities Timesheet data entry - SCS Pro - UK LTS Timesheet Administration - Time sheets approval Raising Contractor Vacancies/Extensions is required Placing orders on our SRM system - dealing with external Vendors Organising Internal Team Events/Meetings Booking/Approving Hatfield Customer Suites for Internal and Customer Meetings Check stationery/ink cartridges/A4 paper supplies as required. Liaise and work with other departments to deliver projects as required Administration tasks for other areas of UK LTS Escalating when required Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers. Ensure customer satisfaction by communication and resolution of all issues The Ideal Candidate Educated to GCSE level in English and Maths or equivalent Team player who integrates easily and communicates positively Committed to share knowledge/information/experiences Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner. Ability to work under pressure and to tight deadlines and apply existing knowledge to unknown areas Excellent organisational and administrative skills Effective Planning and Organisational skills Fair and equitable decision-making Flexible and adaptable - excited by new ideas and/or technology and willing to pick up and work with new initiatives no matter how unfamiliar. Computer-literate with good knowledge of all MS Office applications Desirable A basic level of technical knowledge/experience. Very good understanding of the service expectations of client customers. Proven workflow management skills within an IT environment Excellent problem-solving skills and root cause analysis Ability to develop relationships with ISP's Excellent people skills and a desire to develop those around you Ability to communicate at all levels Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
21/04/2026
Contractor
Join a leading independent technology and services provider as an Administrator! Job Overview: A leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Rate £12.60/Hr through basic PAYE Contract 3 Months Contract Timings: 7AM- 03:00PM Location: Hatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Job Description: An opportunity has arisen at the client's location in Hatfield for a UK LTS Administrator within Logistics Technical Services. This is a great opportunity for a company that offers an excellent working environment. You will be responsible for all UK LTS Administration. The ability to work under pressure and react to ever-changing demands is a must. The successful candidate must be self-motivated and a confident decision maker, ideally with experience within a similar environment. You will also be expected to work with people at different levels, including management, to identify and implement process improvements through Configuration. Main Responsibilities Timesheet data entry - SCS Pro - UK LTS Timesheet Administration - Time sheets approval Raising Contractor Vacancies/Extensions is required Placing orders on our SRM system - dealing with external Vendors Organising Internal Team Events/Meetings Booking/Approving Hatfield Customer Suites for Internal and Customer Meetings Check stationery/ink cartridges/A4 paper supplies as required. Liaise and work with other departments to deliver projects as required Administration tasks for other areas of UK LTS Escalating when required Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers. Ensure customer satisfaction by communication and resolution of all issues The Ideal Candidate Educated to GCSE level in English and Maths or equivalent Team player who integrates easily and communicates positively Committed to share knowledge/information/experiences Communication and interpersonal skills including listening, building rapport, establishing empathy and demonstrating awareness of internal and external issues in a calm and polite manner. Ability to work under pressure and to tight deadlines and apply existing knowledge to unknown areas Excellent organisational and administrative skills Effective Planning and Organisational skills Fair and equitable decision-making Flexible and adaptable - excited by new ideas and/or technology and willing to pick up and work with new initiatives no matter how unfamiliar. Computer-literate with good knowledge of all MS Office applications Desirable A basic level of technical knowledge/experience. Very good understanding of the service expectations of client customers. Proven workflow management skills within an IT environment Excellent problem-solving skills and root cause analysis Ability to develop relationships with ISP's Excellent people skills and a desire to develop those around you Ability to communicate at all levels Additional InformationInterview Process: Once the profile gets shortlisted, then an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Position: Salesforce Administrator Location: Remote Contract: 6 Months ( Outside IR35 ) Rate: 300- 400 Job Purpose. The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform , ensuring it effectively supports business processes, users, and data integrity. The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system. Job context & scope Key Duties and Responsibilities Salesforce Administrator: The responsibilities for the role include, but are not limited to: Salesforce Platform Management Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports Manage user accounts, profiles, roles, permissions, and security settings Ensure system availability, performance, and data integrity Implement and maintain automation using Salesforce tools (Flows, Approval Processes) User Support & Training Act as first-line support for Salesforce-related issues and questions Troubleshoot and resolve system errors and user-reported issues Deliver user training, documentation, and guidance to improve adoption Gather feedback and translate business requirements into Salesforce solutions Data Management & Reporting Maintain high standards of data quality, accuracy, and consistency Perform data imports, exports, deduplication, and cleansing Create and maintain dashboards and reports to support business insight and decision-making Change Management & Continuous Improvement Manage Salesforce releases and coordinate testing of new features Assess impact of platform updates and communicate changes to users Identify opportunities to enhance efficiency through automation and process improvements Support minor enhancements and collaborate with developers on more complex changes Security, Compliance & Best Practice Ensure Salesforce usage complies with security, privacy, and regulatory requirements Manage access controls and audit trails Follow Salesforce and organizational best practices Maintain system documentation and configuration records Stakeholder & Vendor Collaboration Liaise with business stakeholders to understand requirements and priorities Work with Salesforce vendors, partners, or developers as needed Support integration with other systems where applicable Transformation Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime Requirements for the role Proven experience as a Salesforce Administrator or similar role Strong communication and interpersonal skills. Salesforce Administrator Certification (ADM 201) - preferred Experience supporting Sales, Service, or Marketing Cloud Understanding of CRM processes and business workflows INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
20/04/2026
Contractor
Position: Salesforce Administrator Location: Remote Contract: 6 Months ( Outside IR35 ) Rate: 300- 400 Job Purpose. The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform , ensuring it effectively supports business processes, users, and data integrity. The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system. Job context & scope Key Duties and Responsibilities Salesforce Administrator: The responsibilities for the role include, but are not limited to: Salesforce Platform Management Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports Manage user accounts, profiles, roles, permissions, and security settings Ensure system availability, performance, and data integrity Implement and maintain automation using Salesforce tools (Flows, Approval Processes) User Support & Training Act as first-line support for Salesforce-related issues and questions Troubleshoot and resolve system errors and user-reported issues Deliver user training, documentation, and guidance to improve adoption Gather feedback and translate business requirements into Salesforce solutions Data Management & Reporting Maintain high standards of data quality, accuracy, and consistency Perform data imports, exports, deduplication, and cleansing Create and maintain dashboards and reports to support business insight and decision-making Change Management & Continuous Improvement Manage Salesforce releases and coordinate testing of new features Assess impact of platform updates and communicate changes to users Identify opportunities to enhance efficiency through automation and process improvements Support minor enhancements and collaborate with developers on more complex changes Security, Compliance & Best Practice Ensure Salesforce usage complies with security, privacy, and regulatory requirements Manage access controls and audit trails Follow Salesforce and organizational best practices Maintain system documentation and configuration records Stakeholder & Vendor Collaboration Liaise with business stakeholders to understand requirements and priorities Work with Salesforce vendors, partners, or developers as needed Support integration with other systems where applicable Transformation Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime Requirements for the role Proven experience as a Salesforce Administrator or similar role Strong communication and interpersonal skills. Salesforce Administrator Certification (ADM 201) - preferred Experience supporting Sales, Service, or Marketing Cloud Understanding of CRM processes and business workflows INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer. In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice, Connect for Teams and Operator Connect. Key duties: Apply technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements. Reporting to the Application Support Manager, the role is to be part of the Professional Services and B2B Operations engineering team and includes responsibility for providing implementation, support and design assistance for enterprise client projects You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers Provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service delivery You will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise market You will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and technological solutions Communicate clearly to customers the service deliverables, delivery plan and ongoing progress The ideal candidate for the role of Unified Communications Engineer will have: 3-7 years' experience in a similar role Extensive product knowledge covering, Mitel, Ribbon and other industry standard solutions including SIP trunking Demonstrated ability to effectively communicate by phone, in person or in writing Experience of Microsoft voice products Experience of SIP messaging & protocols Shows initiative and acts independently to resolve problems Demonstrated high levels of accuracy with excellent time management and organizational skills Experience in customer relationship excellence with the confidence and presence to successfully discuss and advise customers Demonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levels A sound and solid understanding of telecommunications and application delivery methodologies. A clear understanding and experience of working with SIP and VoIP systems A qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 - Teams Administrator Associate, Microsoft AZ900 - Azure Fundamentals, Mitel Certified Associate - Communications (MiVoice Business), Mitel Certified Associate - Unified Communications and Collaboration Ability to inspire and engage others through clear, confident, and motivating communication An openness to learn, adapt, and take on new challenges or responsibilities Maintain composure and professionalism under pressure or when dealing with complex situations Act with honesty, reliability, and transparency to foster trust among colleagues, partners, and customers
20/04/2026
Full time
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer. In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice, Connect for Teams and Operator Connect. Key duties: Apply technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability, and to enable them to evolve their environments to support changing business requirements. Reporting to the Application Support Manager, the role is to be part of the Professional Services and B2B Operations engineering team and includes responsibility for providing implementation, support and design assistance for enterprise client projects You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers Provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service delivery You will be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise market You will be implementing and supporting customers in their drive to adopt new technologies that enable a dynamic workforce through modern unified communications and technological solutions Communicate clearly to customers the service deliverables, delivery plan and ongoing progress The ideal candidate for the role of Unified Communications Engineer will have: 3-7 years' experience in a similar role Extensive product knowledge covering, Mitel, Ribbon and other industry standard solutions including SIP trunking Demonstrated ability to effectively communicate by phone, in person or in writing Experience of Microsoft voice products Experience of SIP messaging & protocols Shows initiative and acts independently to resolve problems Demonstrated high levels of accuracy with excellent time management and organizational skills Experience in customer relationship excellence with the confidence and presence to successfully discuss and advise customers Demonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levels A sound and solid understanding of telecommunications and application delivery methodologies. A clear understanding and experience of working with SIP and VoIP systems A qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 - Teams Administrator Associate, Microsoft AZ900 - Azure Fundamentals, Mitel Certified Associate - Communications (MiVoice Business), Mitel Certified Associate - Unified Communications and Collaboration Ability to inspire and engage others through clear, confident, and motivating communication An openness to learn, adapt, and take on new challenges or responsibilities Maintain composure and professionalism under pressure or when dealing with complex situations Act with honesty, reliability, and transparency to foster trust among colleagues, partners, and customers
Part Time 2 days p/w 13.88 p/h We are supporting a client who is looking for a proactive and detail-oriented individual with strong experience using Sage HR to help them maximise the system's capabilities. This is a part-time position focused on improving how the business uses Sage HR across reporting, workflows, and employee lifecycle processes. Key Responsibilities Manage and maintain the Sage HR system, ensuring data accuracy and consistency Generate and analyse reports to support HR and management decision-making Review and improve existing workflows within Sage HR Set up and manage automated processes (e.g. fixed-term contract end reminders, onboarding steps, approval workflows) Support onboarding processes through the system, ensuring a smooth employee experience Utilise the training records module to track and manage employee development and compliance Provide basic guidance to internal users on Sage HR functionality Experience Required Proven experience using Sage HR in a professional environment Confident navigating the system, including reporting and workflow functionality Experience setting up or improving basic automations within HR systems Strong attention to detail and ability to manage data accurately Comfortable working independently and identifying areas for improvement Please apply with an up to date CV or contact Millie on (phone number removed) for more information.
20/04/2026
Full time
Part Time 2 days p/w 13.88 p/h We are supporting a client who is looking for a proactive and detail-oriented individual with strong experience using Sage HR to help them maximise the system's capabilities. This is a part-time position focused on improving how the business uses Sage HR across reporting, workflows, and employee lifecycle processes. Key Responsibilities Manage and maintain the Sage HR system, ensuring data accuracy and consistency Generate and analyse reports to support HR and management decision-making Review and improve existing workflows within Sage HR Set up and manage automated processes (e.g. fixed-term contract end reminders, onboarding steps, approval workflows) Support onboarding processes through the system, ensuring a smooth employee experience Utilise the training records module to track and manage employee development and compliance Provide basic guidance to internal users on Sage HR functionality Experience Required Proven experience using Sage HR in a professional environment Confident navigating the system, including reporting and workflow functionality Experience setting up or improving basic automations within HR systems Strong attention to detail and ability to manage data accurately Comfortable working independently and identifying areas for improvement Please apply with an up to date CV or contact Millie on (phone number removed) for more information.
JOB TITLE: DMAAS Analyst SALARY: £25,000 p/a LOCATION: Livingston SETTING: Hybrid / 2 days working from home after probation Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program We have an exciting opportunity for an DMAAS Analyst at our office in Livingston this is a hybrid role with two days a week working from home after probation. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Job Specification: DMAAS Analyst The DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited to: Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems. You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment. Answering and responding to calls according to process and policy and resolving issues directly. Act as a service representative for appointed services and take responsibility for ensuring the customer journey exceeds expectation. Requirements: DMAAS Analyst This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills and a strong attention to detail. - Experience using call tracking/ticketing systems and following call-handling procedures - Accurate and efficient data entry, with the ability to clearly summarise and update incidents - Strong communication skills, keeping customers and stakeholders informed throughout - Ability to assess issues and negotiate appropriate resolutions - Professional, confident telephone manner with clear and positive tone - Excellent written English, with strong grammar and attention to detail - Team player with the ability to build effective working relationships We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
20/04/2026
Full time
JOB TITLE: DMAAS Analyst SALARY: £25,000 p/a LOCATION: Livingston SETTING: Hybrid / 2 days working from home after probation Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program We have an exciting opportunity for an DMAAS Analyst at our office in Livingston this is a hybrid role with two days a week working from home after probation. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Job Specification: DMAAS Analyst The DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited to: Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems. You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment. Answering and responding to calls according to process and policy and resolving issues directly. Act as a service representative for appointed services and take responsibility for ensuring the customer journey exceeds expectation. Requirements: DMAAS Analyst This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills and a strong attention to detail. - Experience using call tracking/ticketing systems and following call-handling procedures - Accurate and efficient data entry, with the ability to clearly summarise and update incidents - Strong communication skills, keeping customers and stakeholders informed throughout - Ability to assess issues and negotiate appropriate resolutions - Professional, confident telephone manner with clear and positive tone - Excellent written English, with strong grammar and attention to detail - Team player with the ability to build effective working relationships We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Are you organised, detail-driven and confident working with stock data and warehouse systems? Do you enjoy keeping things accurate, spotting issues before they become problems and supporting a busy operation behind the scenes? If so, this could be the role for you. Here at GXO Wellingborough we are looking for a Stock and Warehouse Administrator to join us at our new site in Wellingborough. You will play a key role in maintaining system integrity, supporting warehouse operations and ensuring stock accuracy across the site. You will be working on a full-time , permanent basis, following a two-week rotating shift pattern: Week 1 - Monday to Friday, covering the hours of 06:00-14:00 / Week 2 - Any 5 days between Sunday and Friday, covering the hours of 14:00 to 22:00. Pay, benefits and more: An annual salary of £26,436.80 Holiday pay and workplace pension Healthcare and Dental cash plans Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals Extensive training opportunities with funded accredited courses Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too! What you'll do on a typical day: Maintain the integrity and accuracy of stock data within the Warehouse Management System (WMS), ensuring physical stock always aligns with system records across the site Investigate and resolve stock discrepancies, quarantines and system issues, supporting Pick, Goods In and wider warehouse operations to keep things running smoothly Manage inbound scheduling, stock movements and transfers between locations, ensuring correct date rotation, site capacity alignment and minimal operational impact Produce and analyse daily, weekly and monthly reports, tracking KPIs, identifying risks and escalating issues that may affect performance or Health & Safety What you need to succeed at GXO: Experience in stock control, warehouse administration or working with a Warehouse Management System (beneficial but not essential) Strong attention to detail with confidence using Microsoft Excel and handling stock and system data accurately A reliable, flexible and self-motivated approach, with the ability to organise workload and communicate effectively with stakeholders The ability to work at pace in a fast-moving environment, problem-solve confidently and contribute positively as part of a team We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
20/04/2026
Full time
Are you organised, detail-driven and confident working with stock data and warehouse systems? Do you enjoy keeping things accurate, spotting issues before they become problems and supporting a busy operation behind the scenes? If so, this could be the role for you. Here at GXO Wellingborough we are looking for a Stock and Warehouse Administrator to join us at our new site in Wellingborough. You will play a key role in maintaining system integrity, supporting warehouse operations and ensuring stock accuracy across the site. You will be working on a full-time , permanent basis, following a two-week rotating shift pattern: Week 1 - Monday to Friday, covering the hours of 06:00-14:00 / Week 2 - Any 5 days between Sunday and Friday, covering the hours of 14:00 to 22:00. Pay, benefits and more: An annual salary of £26,436.80 Holiday pay and workplace pension Healthcare and Dental cash plans Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals Extensive training opportunities with funded accredited courses Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too! What you'll do on a typical day: Maintain the integrity and accuracy of stock data within the Warehouse Management System (WMS), ensuring physical stock always aligns with system records across the site Investigate and resolve stock discrepancies, quarantines and system issues, supporting Pick, Goods In and wider warehouse operations to keep things running smoothly Manage inbound scheduling, stock movements and transfers between locations, ensuring correct date rotation, site capacity alignment and minimal operational impact Produce and analyse daily, weekly and monthly reports, tracking KPIs, identifying risks and escalating issues that may affect performance or Health & Safety What you need to succeed at GXO: Experience in stock control, warehouse administration or working with a Warehouse Management System (beneficial but not essential) Strong attention to detail with confidence using Microsoft Excel and handling stock and system data accurately A reliable, flexible and self-motivated approach, with the ability to organise workload and communicate effectively with stakeholders The ability to work at pace in a fast-moving environment, problem-solve confidently and contribute positively as part of a team We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
