Customer Solutions Advisor

Job Title: Customer Solutions Advisor

Location: Leeds (Office Based)

Salary: £35,000 - £40,000 per annum

An exciting opportunity has arisen with a well-funded, rapidly growing SaaS and AI technology business that delivers an innovative platform designed to streamline customer communication, automate workflows and improve operational efficiency.

This Customer Solutions Advisor role is ideal for a technically minded, customer-focused professional who enjoys problem-solving, supporting clients and helping businesses maximise the value of cutting-edge software solutions.

Customer Solutions Advisor Responsibilities

• Support discovery meetings, product demonstrations and technical customer queries
• Lead customer onboarding and platform configuration
• Translate customer workflows into tailored software solutions
• Act as a key technical contact throughout the customer life cycle
• Deliver training and onboarding support to improve adoption
• Troubleshoot issues and liaise with Product and Engineering teams
• Share customer feedback to support continuous platform improvements
• Attend customer visits and national industry events

Customer Solutions Advisor Requirements

• Previous experience in Customer Success, Technical Support, Onboarding or SaaS support roles
• Strong interest in technology, SaaS, AI and customer solutions
• Understanding of customer workflows and process mapping
• Basic knowledge of REST APIs and API keys
• Confident using Excel and CSV data for setup and troubleshooting
• Excellent communication and relationship-building skills
• Full UK driving licence and own transport

What's in it for me?

• 30 days holiday rising to 35 days
• Bank holidays plus work anniversary day off
• Wellbeing support
• Bright Exchange discounts
• Regular team socials
• Excellent professional development opportunities
• Long-term career growth within technology and SaaS careers

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.