Business Analyst - Driver and Vehicle Licensing Agency - HEO

Swansea

Are you able to break down complex change into clear, prioritised requirements that support successful end to end delivery?

Can you confidently run agile ceremonies and workshops that bring clarity, focus, and momentum to your team?

Do you enjoy collaborating with testers and engineers to define meaningful acceptance criteria and ensure quality outcomes?

If so, we'd love to hear from you!

As a Business Analyst, you will provide methodical investigation, analysis, review, and documentation, for all or a significant part of a business area, in terms of business functions and processes.

The role requires close working with stakeholders and development teams in shaping and delivering outcomes that are fit for purpose, commercially viable and in line with the organisational strategy.

This is a fantastic opportunity to mentor and be a role model to other less experienced colleagues in the community. You'll also be an active participant in the DVLA Business Analyst community, as well as working with communities across Government.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers

Your responsibilities will include, but aren't limited to:

• Responsible for elicitation and documentation of requirements. Facilitates setting of business priorities for change initiatives of medium complexity. Manages and implements requests for changes to baseline requirements.
• Facilitates agile workshops and discussions to effectively gather fit for purpose business requirements.
• Supports the investigation of problems and analyses options for new and existing services. Provides recommendations to solutions. Manages stakeholder relationships to identify objectives, opportunities and potential benefits available.
• Supports delivery ceremonies such as planning, stand-ups, meetings, reviews, retrospectives, demonstrations of deliverables and other delivery related meetings, ensuring they are effective and fully support delivery.
• Works with Testers and Software Engineers to define acceptance criteria for requirements.
• Supports Senior and Lead Business Analysts with the collaborative, dynamic planning process.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it's like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 07/04/2026 at 12:00. Sign up here

Required experience:

To be successful in this role you will need to have the following experience:

• Previous experience working in business analysis within agile/lean delivery
• Proven experience of building great stakeholder relationships, leading and managing investigation into business and technical processes, functions, information flows and data structures, selecting the most appropriate methods and approaches.
• A history of supporting and facilitating the development and continuous improvement of products and services across a range of high volume, complex and challenging digital, data and technology teams.

Additional Information

You must hold a BCS International Diploma in Business Analysis or be willing to work towards completing this within 18 months.