IT Manager Salary: Up to 50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre
A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression.
What's on Offer
- Up to 50,000 salary
- 25 days annual leave + 8 bank holidays
- Paid training and development
- Travel subsidy
- Life assurance
- Enhanced pension
- Regular company social events
- Hybrid working
- Clear career progression
The Role
- You'll lead a team of 5 IT support engineers
- Overseeing day-to-day IT operations and infrastructure support
- Helpdesk performance
- Service delivery, while driving improvements across systems and processes.
- The role can be hands-on or more management-focused, depending on your strengths & ambitions.
Key Responsibilities
- Lead and develop a team of 5 IT Engineers
- Oversee IT support operations and helpdesk performance
- Manage escalations up to 3rd line
- Monitor and improve SLAs and KPIs
- Support IT projects and system upgrades
- Maintain documentation and improve processes
- Align IT services with business needs
About You
- Strong IT support background (ideally up to 3rd line)
- Leadership experience or ready to step into management
- Strong understanding of SLAs, KPIs, and service management
- Confident handling escalations and complex issues
- Able to balance technical and managerial responsibilities
Essential Skills
- Microsoft 365 & Intune
- Strong Azure experience
- Servers, Virtual machines
- Backups, Networking
If you're looking to step into a leadership role or grow within a well-supported IT function, we'd love to hear from you