Service Transition Manager

Service Transition Manager - Permanent - London (Hybrid)

A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis.

Key Responsibilities

Define and manage knowledge management strategy, governance, taxonomy, and life cycle aligned to ITIL
Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content
Drive knowledge adoption through stakeholder engagement, training, and continuous improvement
Use analytics, feedback, and AI to enhance knowledge effectiveness and delivery
Capture and structure knowledge with SMEs across applications and services
Plan and manage service transition for new or changed services, ensuring operational readiness
Manage risks, escalations, and stakeholder communication throughout transition
Oversee change, release, testing, and deployment activities
Deliver documentation and training to support operational teams
Ensure smooth transition to production with minimal disruption and conduct post-transition reviews

Key Experience

Experience in knowledge management and service transition within ITIL environments
Proven track record delivering complex service transitions in global settings
Strong knowledge of taxonomy, metadata, and content life cycle management
Experience with ServiceNow and knowledge management tools
Understanding of AI-driven knowledge solutions and modern technologies
Knowledge of infrastructure, applications, and cloud environments
Strong communication, stakeholder engagement, and documentation skills
Analytical, organised, and capable of managing risk and multiple priorities

Service Transition Manager - Permanent - London (Hybrid)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business