Account Executive

Position

The Account Executive based at our offices in Ealing will be responsible for the following:

• Build trust and rapport with partners to exercise cross-sell opportunities
• Proactively make one hours of outbound calls daily to lapsed and potential customers
• Work with the Sales Manager to strategically attract a wider target market
• Create/generate new leads of your own
• Provide partner feedback to the business and assist with the creation of ongoing partner engagement initiatives
• Maintain existing revenue by cultivating strong relationships with existing partners
• Account management of House Accounts, including mapping customer accounts and conducting gap analysis
• Nurture and re-engage any leads not ready for sale
• Onboard new partners and assist with account set up and partner relations
• Be proactive, with outbound calls/emails, ensure you are profiling effectively, generating opportunities and building business relationships
• Negotiate terms and pricing/discounts with customers
• Provide weekly report and updates on pipeline
• Ensure that you achieve your targets whilst increasing turnover and margin
• Ensure shortfalls in targets are highlighted, discussed and remedied at the earliest opportunity
• Accurately generate quotes, follow up/chase/negotiate/revise/close and process sales order accordingly for specific partners when required
• Process and management of sales orders accurately
• Provide customer orders to purchasing for ordering
• Chase ETA’s through purchasing and directly and liaise with customers
• Respond to customer complaints in a professional manner
• Ensure that data within the CRM is correct and up to date
• Manage and maintain the relationship of existing and new leads

Requirements

What you'll bring:

• Minimum of 24 months sales experience in one of the following environments: call centre, face-to-face, telesales and account management
• Strong interpersonal and excellent telephone communication skills, with the ability to communicate at all levels
• Positive, proactive self-starter, with a ‘can do’ attitude.
• Ability to work, manage, exceed targets and close.
• Experience in pipeline management and KPI targets.
• Proficient with Microsoft office and computer literate.
• Experience/knowledge within the IT/Software sector

Other information

Benefits:

• £32,000 - £34,000
• Commission
• Excellent contributory pension scheme
• Private Medical Insurance
• Healthcare scheme
• Cycle to work scheme
• Life cover
• Online retail discounts
• Full training and development programme

The role is a mix of 2 home working days and 3 office-based days, candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00am – 5.30pm Monday to Friday.

Our Commitment to Inclusion:

At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.

We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.