IT Support Engineer - Business Contracts

IT Support Engineer Business Contracts

Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands

Salary: £26,000 - £29,000 per annum

Vacancy Type: Full-time

The Role

We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands.

This role is working with our business contract customers (you will have access to a pool van).

The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential.

Key Responsibilities

Provide onsite and remote technical support across desktops, networks, and cloud systems. Resolve support tickets within agreed timeframes. Troubleshoot issues efficiently and communicate clearly with customers. Act as a trusted point of contact during onsite visits. Provide advice on improvements, upgrades, and best practices

We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations.

We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale.

We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services.

All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements.

Skills and Qualifications

The ideal candidate will have:

• Excellent people skills.
• Excellent time management.
• Excellent Communications skills.
• Proven knowledge of Windows Active Directory and Office 365.
• Happy to work individually as well as part of a team.
• Full / clean driving license. Full DBS Check required.

About Us

Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company.

With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure.

Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful.

Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln.

To Apply

If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.