Service Desk Lead

Your new company

my client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.

The experience below is essential for this role:

• Service Desk Lead Experience
• Stakeholder Management Experience
• Hands on Service Desk Experience
• Power Bi
• Experience with ITIL will be a plus

Key Responsibilities:

• Being the first point of contact for escalations from the service desk
• Managing the service desk analysts
• Providing hands-on support if needed
• Creating rotas
• Creating reports
• Keeping stakeholders and customers updated

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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