ITIL Analyst

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service
• Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service Partnership
• Efficiency and process improvement recommendations internally and externally
• Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes
• Identify, record and manage all service vulnerabilities which impact or may impact the Customer
• Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation

What you ll need to succeed:

• ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable
• Experience in implementing and managing ITIL practices in an organisation
• Experience working within a service provider environment delivering ITIL-based solutions to customers
• A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time
• Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams)

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave