34 jobs found

We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. Working at The National Archives means joining a purpose driven organisation where heritage, technology and public service meet. Staff contribute to safeguarding the nation's story while shaping new ways for people to discover and use it. It is an inclusive, forward thinking environment offering opportunities to innovate, collaborate with experts across disciplines, and make a lasting difference to how society understands its past and prepares for its future. The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services.

Bristol An exciting opportunity has arisen to join our team of skilled Systems Engineers within The Security Engineering Department who ensure our products are secure during their service life, protect MBDA's IP and safeguard our Customer's through-life military capability. Salary: Circa £ 60,000 depending on experience. Dynamic (hybrid) working: 4 days per week on-site due to workload classification; where possible, we will seek to accommodate a blended approach to on-site and remote working. Security Clearance: British Citizen. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Security Check (SC) clearance, which is managed by the MBDA Personnel Security Team. Applicants either holding or willing to undergo Developed Vetting (DV) clearance are ideal, but not mandatory. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The Security Engineering Department provides all project teams across the business with skilled resources, Technical Experts and other specialist capabilities to manage the Security Engineering process throughout the Product Life Cycle phases to ensure our products are robust to tampering and resistant to reverse engineering attempts by an Adversary. The Product Security Solution comprises both Technical Protection features embedded at all levels of the design and a robust set of processes and procedures, which form an essential part of our Customer's ability to maintain an Operational Advantage and Freedom of Action. Product Security Engineers are primarily Systems Engineers with a specialist focus on Security Design. Therefore, experience in working in the Security Engineering Domain, whilst beneficial is not essential. A successful candidate need only be a skilled Systems Engineer with an eye for detail and a willingness to learn. Some prior experience with electronics or software design is useful, but again not essential. Specifically, the role will involve: Task package management of activities utilising multi-disciplinary engineers spanning across the Engineering Directorate to design and deliver a comprehensive technical security solution within the budget and timescale set out for the task. Managing the trade-space to maximise the effectiveness of through life protective measures without compromising product safety or Customer winning capability. Preparing and maintaining a robust security case and working directly with the UK Customer and its technical advisors to agree sufficiency of solutions. Undertaking a wide range of systems design and technical leadership tasks, ensuring a coherent design is maintained across the contributing engineering departments (hardware, firmware, software) that can be integrated, tested and qualified to demonstrate the effectiveness of the security solution. Liaising with manufacturing and support teams to ensure the confidentiality and integrity of the missile/weapon system is maintained through manufacture and in the various through life support scenarios that may be offered to a Customer. Ensuring the Need to Know principal is adhered to and sufficient controls are in place to manage the knowledge of the technical implementation, providing direction on the release of information to Suppliers and Customers, where required. Product Security Engineers are required to look at the design at multiple levels: from the Missile as a whole with its multitude of complex interfaces within a wider Weapon System, to the individual electronic components at a printed circuit card level. Such a breadth of influence over and interaction with the design affords the Product Security Engineer a rich and challenging working environment unparalleled elsewhere in the Systems Design Function. You will gain an intimate knowledge of the product functionality and interact with stakeholders across the business from the highly technical to the more commercial. A role in the Security Engineering Department is therefore dynamic and diverse in its activities and provides a real opportunity to be part of a technically complex and essential part of the product capability. What we're looking for from you: Able to listen to, evaluate and resolve technical issues in a manner that upholds MBDAs reputation with our Customer. Strong engineering skills where a background in Systems Engineering is essential and experience in electronics design and/or embedded software or firmware design is desirable. Knowledge of Product or Systems Security is desirable. DV cleared or willing and eligible to go through the DV clearance process. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Our client is an established, well-backed and fast-growing business, located in Derby, supplying specialist engineering services and manufacture to the rail passenger rolling stock sector. The company is a leader in their sector, with a strong reputation for the highest quality workmanship, excellent customer service and innovation. It is this, combined with increasing market opportunity, that forms the basis of their, ongoing, strategy for growth. The sector offers enormous potential for the development of new and unique services, delivering significant savings to their clients and positioning themselves as their trusted advisors. Additionally, there is massive potential within a new and untapped customer base, which they're now proactively developing. Due to ongoing growth, our client seeks to appoint an experienced and capable Non Destructive Testing (NDT) professional within the key area of their business. The role: As a Non Destructive Testing (NDT) professional, you will undertake tests on a huge variety of welded components. You will ideally have a proven track record within commercial welding and fabrication operation, with at least 1 year's hands-on experience as a practicing NDT Technician, using relevant testing methods. Must hold the following and current qualifications: PCN Level 2 in VT and MT Full UK Drivers Licence This role is primarily based on site in Derby, but, in support of their field based team, some travelling to customer depots will be required. The role offers significant opportunity for personal development, through the breadth of work in which you'll involved, the autonomy and through the ambitious growth that the company expects to achieve over the next five years. If you're interested in this and would like more detail, please apply on-line without delay.

Customer Service Advisor 6-Month Contract Inside IR35 16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You'll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability to manage complex queries. IT literate and comfortable using customer service systems. Solid understanding of FCA rules and regulatory compliance. Clear and professional communication skills, both written and verbal 6-Month Contract Inside IR.50 per hour (PAYE) Location: Newcastle (On-site) If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

NHS SBS is currently seeking expert Customer Collections Advisors to recover public funding on behalf of dozens of NHS organisations. All whilst providing outstanding customer service via our dedicated inbound phone lines and email inbox. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Now is the ideal time to join the NHS SBS family as we have been recognised as one the UK's Great Places to Work 2022. Also, this role will be working in an environment with strong growth and improvement plans for next year and beyond! For the right person, this means plenty of opportunity to develop your career and grow your talents as our finance department provides training and development throughout your employment. We also prioritise building a talent pipeline and promoting nurtured talent from within. This is a hybrid working role and our modern office environment, close to the White Rose Shopping Centre has ample free parking, onsite refreshments. As a new employee during the initial 3-month induction period, you will attend the offices for 2 to 3 days a week for your initial training and support. Usual office requirements are 1 to 2 days following successful completion of the required training, but you may, on occasion, be asked to attend more frequently in line with business and client needs. What you'll be doing: Connect with debtors via an inbound telephone line and central collections mailbox, using your knowledge debt collection strategies to recover unpaid invoices for various goods and services Ensure all debtor accounts are thoroughly reviewed to understand the full background of each individual case and updated after each interaction, including notes and status changes Resolve queries regarding invoices and set up plans for debt repayment Assessing each debtor's circumstances to resolve disputes over the phone, resulting in an amicable outcome for both the debtor and the business Work towards achieving daily and monthly targets both individually and as a team What you'll bring: A demonstrable history of working to and achieving targets and objectives in a FCA regulated Collections environment Good verbal and written communication and listening skills, with a confident and friendly telephone manner Excellent administrative skills IT literate - A good knowledge of computers and office software, including Microsoft Office If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location : Leeds Security Clearance Level : DBS Internal Recruiter : Mark Salary : Up to £22000 Depending upon experience and development needs Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly outside the normal 9 to 5, we encourage you to apply and talk to us about what might be possible at interview. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?

The job on offer We require solution architects who have the experience & ability to operate across multiple technology and business domains. You should thrive on variety and enjoy working across the full lifecycle of a project. Our solution architects generally operate as technical leads within a project or programme team from the onset of solution design and development through to final delivery and implementation into Live Service. As part of the overall end to end delivery, our solution architects often support the development of commercial proposals and additionally will own the technical solution governance at all stages. As a solution architect, you will have responsibility for the ownership of the solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public and private cloud business solutions, best practices and general ways of working. This experience is essential to influence and advise of the most appropriate solution options and to be highly credible with both our clients and senior internal stakeholders. Your role As a Capgemini Architect you will be assigned to the Capgemini HMRC Market Unit working across a number of major Public Sector clients. The team has varied and broad skills and strengths spanning Business and Enterprise Architecture in early lifecycle engagements through to delivery. We have Solution Architects with deep technical backgrounds in cloud technologies, software architecture & design, micro-services, platform deployment and application migration. These technology skills are combined with customer facing skills and experience, commercial acumen and a proven delivery track record. Design, architecture design and implementation of complex end-to-end SAS 9.4 -> SAS Viya solutions. • Advising our clients, in terms of architecture/infrastructure, platform and engineering best practices using SAS 9.4 and Viya solutions. • Challenge the status quo, and provide an alternative point of view as and when required. • Take ownership of the client requirements, deliverables and accountabilities to ensure adherence to Architecture Governance processes, industry best practices and to maintain consistency with clients' Architecture vision • Drive the solution development and documentation of solution designs ensuring good architectural practices are observed through the lifecycle of the solution development • Provide oversight of architectural direction for and on behalf of our clients • Working with agile development teams and delivery architects through all phases of the solution lifecycle • Take ownership of the solutions and be the face off to our internal and external senior stakeholders • Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty • Relationship management of the technical relationships with vendors, third parties and the wider Capgemini • Ensure solution delivery is performed according to agreed specification • Own technical problem management and resolution relevant to the solution development Your profile • Understanding of how SAS works, SAS services, configuration, batch orchestration, SAS in cloud deployments, etc. • Demonstrable expertise in the areas of information management and BI architectures as well as in the use of multiple SAS products (ideally by a certification). • Experience in the SAS programming and implementation of business intelligence and analytic projects. • Experience of client-facing roles • Able to set direction, technical scope and to build / lead teams of technical individuals and manage their technical deliverables • Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities • Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations • Issue management, prioritisation and ability to provide pragmatic direction which is consistent with clients' longer-term strategy • Team working - able to work closely with interdependent projects and deliveries • Able to demonstrate resilience, flexibility and adapt to changing schedules and priorities • Demonstrates subject matter expertise in own area, can apply it effectively and is able to apply logic across the board • Demonstrate knowledge of how to integrate 3rd party products into complex IT estates, manage interdependencies between products and lead end to end delivery in potentially multi-supplier engagements • Adds personal value: A drive to deliver results and exceed client expectations. Why Capgemini is unique At the Capgemini we offer opportunities to contribute to society, make a difference to the world and help Architects of Positive Futures. Through our sustainability framework Capgemini is at the cutting edge of helping organisations accelerate their net zero and wider sustainability ambitions. We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Cyber Solutions Manager (Pre Sales Manager - Cyber Security Solutions)Location: London / South EastSalary: Competitive Capita Cyber Security Solutions, the Cyber Security division of Capita Group, provide disruptive and innovative Cyber Security technology solutions and managed services into commercial and public sector organisations across the UK.To manage and build a team of pre sales consultants as well as lead in preparing technical quotations and proposals then presenting them to customers in order to support the Sales team in winning new and incremental UK business.Acting as technical advisors to customers as to their technical information security approach, based around industry best practices, preferred technology solutions and budget concerns. Responsibilities: * Manage / build a pre sales team to support a number of sales professionals * Coach and support the pre sales staff and develop the necessary procedures and process for this function. * Assist Sales team members in the production of quotes, bids and proposals. * Provision of day-to-day support for the sales organisation, producing technical solutions across a range of products and services including pricing quotations, preparing and writing proposals, Answering ITT/RFI/RFP responses, site tours. Presenting to customers to influence their buying decision through the professionalism and excellence of response. * Using the various tools, Microsoft products, Visio etc. to create a detailed and accurate solution and pricing documentation, within strict timescales, whilst meeting the client's technical and business requirements. * Maintain a comprehensive knowledge of technology and market trends within the Information/Cyber Security industry. Products suported will be a number of point solutions within the Cyber Security industry, however experience within the following vendors is prefereable - Palo Alto Networks, Check Point, Fortinet, LogRhythm, Sentinel One, Kaspersky, Proofpoint, Egress, Gemalto, McAfee, Tripwire, SecureAuth, F5, Cisco, Websense, CyberArk * Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company's values. * Stay current on industry technology trends and provide knowledge transfer to customers and team members Qualifications and Professional Membership Desired: * Degree in a IT related field with relevant industry experience Desirable * Industry Qualifications in the following vendors: Palo Alto Networks, Check Point, Fortinet, LogRhythm, Sentinel One, Kaspersky, Proofpoint, Egress, Gemalto, McAfee, Tripwire, SecureAuth, F5, Cisco, Websense, CyberArk * Experience in customer facing technical engagements * Experience in board level relationships * Ability to present information in terminology applicable to all levels Technical Competencies (Experience and Knowledge): * Experienced in management of a team * Significant PreSales experience * Cloud Services * Knowledge of IT market, Trends and Industry * Networking and Communications * Information Security * Governance, Risk Management and Compliance Skills and Behavioural Competencies: * Self-managing and team player * Excellent customer facing skills * Good presentation skills * Strong technical background and willingness to learn on own initiative * Ability to work under pressure to timescales in a demanding sales environment and still smile. * Good market awareness Special Requirements: * Flexibility with travel required Essential * A full valid UK driving licence Essential * Ability to be SC cleared for secure work Essential * All candidates must be eligible to work in the UK What we hope you will do next Help us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services. Purpose of Job: Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs. Identifying achievable technical solutions aligned with customer business requirements. Contribution to the production of professional customer proposals. External representation of our organisation’s technical ability. Responsibilities: Design and specification of customer IT solutions using a variety of server technologies. Includes: Gathering and interpreting customer requirements. Translating requirements into technical recommendations that meet customer needs. Liaising with Infrastructure engineers to develop professional customer proposals. Technical assessment of customer requests including the commercial estimation of engineer effort. Contributing to tender processes and producing professional proposals. Representation of technical teams during customer meetings or by other communications. Maintaining a close understanding of relevant markets to identify product and service opportunities. Skills and Knowledge base: Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following technologies is should be demonstrated. • Microsoft server and desktop technologies: o Active Directory o Windows Server and desktop operating systems o Exchange o Internet Information Services (IIS) o Remote Desktop Services o Clustering (MSCS) o Microsoft SQL Server • Citrix XenApp • Awareness of WAN/LAN connectivity sufficient to provideadvice to customers. • Hypervisor technologies such as VMware or Hyper-V • Unix or Linux operating systems • Solar Winds monitoring applications • Enterprise hardware for servers and storage including SAN. Personal Attributes: Candidates should demonstrate competency for the following. • Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary. • Independent problem solving and the ability to workaround blockages. • Self-sufficient workload management including prioritising and executing tasks. • Achieving positive outcomes through communication. • Collaborative team working and participation in meetings. • Maintaining a professional attitude with consideration for company reputation at all times. If you have the key skills and experience then send in your CV today

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Technical Support Advisor, Sheffield City Centre £18,500 + realistic quarterly bonus 37.5hrs per week Hrs between 7.30am and 10.15pm 8 Week fixed rota Monday - Sunday, 1/4 weekends About you Are you the 'go to' person when your family need help with computers and gadgets? Are you the 'techy one' of the bunch called on by friends for your advice about the latest tech. products and gizmos? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? If you answered 'yes!' to these questions then you could be well suited to a career as a Technical Support Advisor with this market leading business. The business is an award winning Yorkshire based company with a unique brand identity who believe putting the customer first in everything that they do. They work in a fast paced and challenging environment yet the offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits! Why apply? Whatever your career ambitions, this business are committed to giving you the skills and support that you need in order to achieve your goals; whether it's training and development, free broadband, a free lunch or just a breather over a game of table tennis or pool. This is a call centre with a difference. Advisors use wireless headsets and love having proper conversations with customers (they don't use scripts - they use their own initiative on calls), they relish responsibility and see customer enquiries through to completion. Employee perks are like no other as they have teamed up with big name providers to offer you a flexible benefits package that lets you choose the things that matter to you most. So, whether you want to save money on a holiday, eat out for less or spread the cost of a mobile phone or tablet over the year, we've got something for you! As a Technical Support Advisor you will: * Work in a busy call centre environment providing excellent customer service * Take between 40 - 60 enquiries a day meeting challenging KPI's and SLA's * Deal with a range of enquiries about WIFI, line speeds, phones, routers and customer accounts * Work 37.5hrs a week on a fixed 8 week rota basis (shifts are anywhere between the hrs of 7.30am and 10.15pm) * Work 1/4 weekends on a rota basis This role would suit someone who is: * Passionate about delivering personal and brilliant customer experiences * Enthusiastic about technology and how it works * Confident with computer systems like Windows or Mac * A natural & logical problem solver * Keen to make an impact & resolve customer issues - do it well, do it once * Able to enjoy communicating technical information to customers in a simple and straight talking way! For more information please apply with a CV today or call the Adecco Leeds branch. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Technical Support Advisor, Leeds City Centre £18,500 + realistic quarterly bonus 37.5hrs per week Hrs between 7.30am and 10.15pm 8 Week fixed rota Monday - Sunday, 1/4 weekends About you Are you the 'go to' person when your family need help with computers and gadgets? Are you the 'techy one' of the bunch called on by friends for your advice about the latest tech. products and gizmos? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? If you answered 'yes!' to these questions then you could be well suited to a career as a Technical Support Advisor with this market leading business. The business is an award winning Yorkshire based company with a unique brand identity who believe putting the customer first in everything that they do. They work in a fast paced and challenging environment yet the offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits! Why apply? Whatever your career ambitions, this business are committed to giving you the skills and support that you need in order to achieve your goals; whether it's training and development, free broadband, a free lunch or just a breather over a game of table tennis or pool. This is a call centre with a difference. Advisors use wireless headsets and love having proper conversations with customers (they don't use scripts - they use their own initiative on calls), they relish responsibility and see customer enquiries through to completion. Employee perks are like no other as they have teamed up with big name providers to offer you a flexible benefits package that lets you choose the things that matter to you most. So, whether you want to save money on a holiday, eat out for less or spread the cost of a mobile phone or tablet over the year, we've got something for you! As a Technical Support Advisor you will: * Work in a busy call centre environment providing excellent customer service * Take between 40 - 60 enquiries a day meeting challenging KPI's and SLA's * Deal with a range of enquiries about WIFI, line speeds, phones, routers and customer accounts * Work 37.5hrs a week on a fixed 8 week rota basis (shifts are anywhere between the hrs of 7.30am and 10.15pm) * Work 1/4 weekends on a rota basis This role would suit someone who is: * Passionate about delivering personal and brilliant customer experiences * Enthusiastic about technology and how it works * Confident with computer systems like Windows or Mac * A natural & logical problem solver * Keen to make an impact & resolve customer issues - do it well, do it once * Able to enjoy communicating technical information to customers in a simple and straight talking way! For more information please apply with a CV today or call the Adecco Leeds branch. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits (on-site gym, restaurant and more) Employment Status: Full-time Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday. We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it’s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Part-Time Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits Employment Status: Part-Time Part-time hours of work: Flexible Part-Time hours available (between 20-30 hours per week), between the hours of 4.30pm-8pm or 5.30pm-9pm. Training: You will be given 4 weeks training in order to prepare you for this vacancy. We're seeking enthusiastic Technical Support Advisors to join HGS on a part-time basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client`s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI`s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it`s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

Technical Support Advisor / 1st Line Support Start Date: 19th September Location: Selkirk Salary: £7.68ph + benefits (on-site gym, restaurant and more) Employment Status: Full-time Hours of work: 37.5hrs (FTE) - Service Operates from 8am to 8pm Monday - Friday, 9am to 6pm Saturday and Sunday. We're seeking enthusiastic Technical Support Advisors to join HGS on a permanent basis. You will be joining a global award-winning organisation with 60 centres spanning across 12 countries. At HGS, we believe in empowering our people and giving them the tools to achieve success and achievement. Job purpose: This role will be to provide first line customer technical support through the identification of home phone and broadband faults/issues and resolution of these. Delivering a high quality customer experience supporting the overall business objective of offering the best value and service whilst upholding the client’s core values. The primary function of the role is handling inbound and where required, outbound calls, offering, first contact resolutions or escalating where required within business guidelines and to provide customers with updates and information on their fault. Your objective is to deliver business appropriate information in regards to a documented Technical Support process, in so doing reduce churn and calls back into the business in regards to Technical issues. You will be given a comprehensive set of daily targets and objectives in line with the Client company requirements. Quality and Compliance is critical - you will be required to meet or exceed targets in this area to ensure that you are fully compliant with industry/company regulations. Knowledge and Skills required: • Experience in customer service activity • Problem solving and complaint handling • Negotiation and influencing • Ability to embrace client brands and "Engage with Care" to support HGS values • Industry/competitor knowledge • Ability to effectively interact with team members at all levels of the organisation • Ability to work with/communicate effectively to internal and external clients Duties and responsibilities: • Work toward personal KPI’s and objectives as outlined in the performance matrix (Adherence, AHT, Quality, Resolution, Customer Satisfaction Survey & Productivity) to ensure high performance and ongoing development in the role • Effective use of system tools - matching solutions to individual customer needs • To prioritise your time to be available to take incoming calls from customers in relation to customer queries/problems, outbound calling where appropriate • Communication - providing accurate anecdotal feedback to the management team of issues/competitor offers impacting churn/call back into the business to facilitate the continual improvement of the campaign • Adherence to all business processes • Ownership of ensuring all knowledgebase information is read and understood • Ensuring all customer contacts are handled in a polite and professional manner • Ensure that all systems and telephony processes are adhered to • Working with the Client operations team to ensure quality of delivery and to ensure SLA is adhered to. Core Competencies: • Understanding the brand and driving professional representation of this • Understanding of Quality, Compliance and Complaint management • Service Orientation • Rational Decision Making • Planning & Monitoring for Results • Communication & Influencing, being able to adapt style to match customer needs • Motivating and driving the success of the team • Attention to detail/quality orientation • Communication skills, listening and speaking without jargon in a clear manner • Customer Service Focus • Patience & understanding • Innovative and Flexible approach • Passion to succeed • Motivational and inspirational • Teamwork • Integrity and responsibility Technical Competencies: • Demonstrate Technical knowledge of telecoms and broadband • Experience of working in a customer focused background • Windows OS, Windows 7, Windows 8, Windows 8.1 & Windows 10 • Passionate about computers and technology • Experience of the internet and it’s workings • Demonstrate Analytical and Problem Solving skills • Awareness of Supplier networks • Minimum standard of GCSE in English, maths & IT All successful applicants will be contacted within 5 working days. However, unfortunately due to high levels of response we will not be able to respond to everybody. As an equal opportunities employer, HGS welcomes applications from all sections of the community. ***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks*** Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references. Keywords: Technical Support, Technical Support Advisor, 1st Line Support, Technical Support Adviser, Helpdesk

IT Recruit UK and LinkPoint Resources specialises in the recruitment of high quality candidates in the IT Development sector. We have an excellent opportunity for a .Net (C#) Test Developer to join a very successful Insurance Firm. .Net (C#) Test Developer’s Core Duties Our client is seeking a .Net (C#) Test Developer with strong knowledge of Microsoft technologies to work within their in-house team supporting their growing range of niche insurance websites. Reporting to the development manager, this role will be responsible for supporting the maintenance and create unit/ui tests across their Groups’ bespoke back-end insurance systems and technical infrastructure. Responsibilities: Work within the development team to support websites and CRM systems Work from briefs and assignments from the business and the development team Deliver an excellent standard of code consistent with our defined best practices and standards Be flexible and adaptable working across both large projects and day-today maintenance requests Interpret and respond with a positive, proactive attitude to briefs supplied by the business Adhere to financial service / Group compliance requirements Ensure the relevant security measures are in place to protect the company and customer data, adhering to the guidelines set out by out by the company IT security advisors Communicate progress throughout your work, highlighting risks, issues and where relevant proposing contingencies & solutions .Net (C#) Test Developer’s Key Skills Essential: C# .Net Selenium UI Testing Suite MSTest / NUnit Testing suite Preferable: Degree / qualification in computer science or related subject HTML5, CSS3, XML, JavaScript, JQuery Additional Information Remuneration Competitive salary based on skill & experience in addition to a range of benefits including: 25 days’ holiday plus bank holidays, increasing year on year Buy and sell up to 5 days’ holiday per year Flexible working hours (core hours of 10am to 4pm) Personal development: professional qualifications opportunities and structured career path Free parking Childcare vouchers Cycle to work scheme Are you enthusiastic about this job? Send us your CV in word format today

IT Recruit UK and LinkPoint Resources specialises in the recruitment of high quality candidates in the IT Development sector. We have an excellent opportunity for a .Net (C#) Test Developer to join a very successful Insurance Firm. .Net (C#) Test Developer’s Core Duties Our client is seeking a .Net (C#) Test Developer with strong knowledge of Microsoft technologies to work within their in-house team supporting their growing range of niche insurance websites. Reporting to the development manager, this role will be responsible for supporting the maintenance and create unit/ui tests across their Groups’ bespoke back-end insurance systems and technical infrastructure. Responsibilities: Work within the development team to support websites and CRM systems Work from briefs and assignments from the business and the development team Deliver an excellent standard of code consistent with our defined best practices and standards Be flexible and adaptable working across both large projects and day-today maintenance requests Interpret and respond with a positive, proactive attitude to briefs supplied by the business Adhere to financial service / Group compliance requirements Ensure the relevant security measures are in place to protect the company and customer data, adhering to the guidelines set out by out by the company IT security advisors Communicate progress throughout your work, highlighting risks, issues and where relevant proposing contingencies & solutions .Net (C#) Test Developer’s Key Skills Essential: C# .Net Selenium UI Testing Suite MSTest / NUnit Testing suite Preferable: Degree / qualification in computer science or related subject HTML5, CSS3, XML, JavaScript, JQuery Additional Information Remuneration Competitive salary based on skill & experience in addition to a range of benefits including: 25 days’ holiday plus bank holidays, increasing year on year Buy and sell up to 5 days’ holiday per year Flexible working hours (core hours of 10am to 4pm) Personal development: professional qualifications opportunities and structured career path Free parking Childcare vouchers Cycle to work scheme Are you enthusiastic about this job? Send us your CV in word format today

Technical Support Advisor, Sheffield City Centre £18,500 + realistic quarterly bonus 37.5hrs per week Hrs between 7.30am and 10.15pm 8 Week fixed rota Monday - Sunday, 1/4 weekends About you Are you the 'go to' person when your family need help with computers and gadgets? Are you the 'techy one' of the bunch called on by friends for your advice about the latest tech. products and gizmos? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way? If you answered 'yes!' to these questions then you could be well suited to a career as a Technical Support Advisor with this market leading business. The business is an award winning Yorkshire based company with a unique brand identity who believe putting the customer first in everything that they do. They work in a fast paced and challenging environment yet the offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits! Why apply? Whatever your career ambitions, this business are committed to giving you the skills and support that you need in order to achieve your goals; whether it's training and development, free broadband, a free lunch or just a breather over a game of table tennis or pool. This is a call centre with a difference. Advisors use wireless headsets and love having proper conversations with customers (they don't use scripts - they use their own initiative on calls), they relish responsibility and see customer enquiries through to completion. Employee perks are like no other as they have teamed up with big name providers to offer you a flexible benefits package that lets you choose the things that matter to you most. So, whether you want to save money on a holiday, eat out for less or spread the cost of a mobile phone or tablet over the year, we've got something for you! As a Technical Support Advisor you will: * Work in a busy call centre environment providing excellent customer service * Take between 40 - 60 enquiries a day meeting challenging KPI's and SLA's * Deal with a range of enquiries about WIFI, line speeds, phones, routers and customer accounts * Work 37.5hrs a week on a fixed 8 week rota basis (shifts are anywhere between the hrs of 7.30am and 10.15pm) * Work 1/4 weekends on a rota basis This role would suit someone who is: * Passionate about delivering personal and brilliant customer experiences * Enthusiastic about technology and how it works * Confident with computer systems like Windows or Mac * A natural & logical problem solver * Keen to make an impact & resolve customer issues - do it well, do it once * Able to enjoy communicating technical information to customers in a simple and straight talking way! For more information please apply with a CV today or call the Adecco Leeds branch. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer