IT & Digital Support

Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects.

Job Description:

• Support the business by delivering effective first and second line IT support across all teams
• Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services
• Liaise with Group IT support on Group related services and issues
• Maintain, monitor and improve IT systems, hardware, software, and digital platforms
• Contribute to the continuous improvement of processes, security, and user experience
• Provide advice and training to users on use of core Microsoft and other application packages
• Provide an efficient and user focused IT support service
• Escalate complex incidents to the IT and Digital Manager or external support partners as required
• Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access
• Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices
• Maintain the company IT asset register, including management of warranties and licences
• Record and manage incidents and service requests
• Perform routine maintenance on IT systems, ensuring reliability and security
• Support the monitoring and management of backups, updates, and patching
• Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.)
• Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance)
• Support the management of licensing, renewals and IT contracts
• Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms
• Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations
• Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools
• Provide testing and user training for new digital solutions and business processes
• Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies

Candidate Requirements:

• Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft
• certifications)
• A levels / O levels / GCSE qualifications
• Additional cybersecurity, networking or cloud training - Desirable
• Minimum 3 - 5 years' experience in a role providing first and second line support - Essential
• Experience administering and supporting Microsoft 365 and Windows environments - Essential
• Proven troubleshooting and diagnostic skills - Essential
• Experience supporting digital or IT improvement projects - Desirable
• Experience with CRM or business systems - Desirable
• Strong understanding of IT fundamentals - Essential
• Ability to diagnose and resolve technical issues - Essential
• Excellent communication and customer service skills - Essential
• Knowledge of Microsoft 365 - Essential
• Awareness of cybersecurity best practices - Desirable
• Basic networking knowledge - Essential
• Experience with Power Automate / Power Apps - Desirable
• Experience with Microsoft dynamics-based CRM systems - Desirable
• Understanding of endpoint security tools and secure IT practices

This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas

This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support

Hours: Monday Friday 9:00 am 5:00 pm, 1 hour Lunch
Salary: £35,000 Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region