Technician 2

Join a leading independent technology and services provider as a Technician 2 - Floorwalker.

Job Overview: To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.

Location: Greenock PA15 1ED
Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).
Contract Length: 8 April 2026 - 12th May 2026
(Note:1 day Paid Online Induction to take place either 1st or 2nd April - Work to begin onsite 8TH April.)
Work Schedule: Monday - Friday (9:00 - 17:30)

Key Responsibilities:
* Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
* Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
* Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
* Share tips and best practices for effective use of Teams
* Encourage engagement and confidence in using Teams for daily work
* Record all assistance provided to colleagues

Key Requirements:
*Strong knowledge of Microsoft Teams features and functionality
*Ability to communicate clearly and educate users in a friendly, non-technical way
*Familiarity with Zoom to explain migration differences
*Comfortable presenting and engaging with both in person and remote audiences via Teams
*Excellent interpersonal and facilitation skills

Qualities
*Supportive, patient, and approachable
*Positive attitude toward change and adoption
*Collaborative and proactive in engaging colleagues

Additional Information:
Interview Process: In Person/Teams/Telephonic

How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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