IT Support Technician 2

Join a leading independent technology and services provider as a Technician 2!

Job Overview:
To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings

Rate £19.34/Hr through UMB£14.90/Hr through basic PAYE£16.92/Hr through Premium PAYE
Location Accelerator Birmingham: 2 St Philips Place, Birmingham B32RB
Contract Until 23rd May
Timings: Monday - Friday working hours 09:00 - 05:30

Job Description

• Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)
• Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks
• Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)
• Share tips and best practices for effective use of Teams
• Encourage engagement and confidence in using Teams for daily work
• Record all assistance provided to colleagues

Skills & Experience

• Strong knowledge of Microsoft Teams features and functionality
• Ability to communicate clearly and educate users in a friendly, non-technical way
• Familiarity with Zoom to explain migration differences
• Comfortable presenting and engaging with both in-person and remote audiences via Teams
• Excellent interpersonal and facilitation skills

Qualities

• Supportive, patient, and approachable
• Positive attitude toward change and adoption
• Collaborative and proactive in engaging colleagues

Additional InformationInterview Process: Once the profile gets shortlisted, then interview will be conducted
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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