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1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionalityand for details on how your personal data is processed, please review our .IT Support Analyst page is loaded IT Support Analystremote type: Hybridlocations: Prestontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R103457 IT SUPPORT ANALYST - PRESTON Job Summary The IT Support Analyst provides 1st and 2nd line remote and onsite support in line with agreed service targets, ensuring all incidents and requests are accurately logged and managed in accordance with Service Desk standards. The role supports office and manufacturing environments across UK sites, providing onsite cover as required.The position has a direct operational impact on IT Service Delivery performance, contributing to service targets, roadmap delivery, and continuous improvement initiatives that enhance efficiency and productivity. The Person: We are seeking a motivated and customer-focused individual with a strong interest in IT and a passion for delivering excellent service. This opportunity is open to candidates with existing IT support experience as well as those looking to develop a career within IT.You will demonstrate: Excellent customer service and communication skills Strong analytical and logical problem-solving abilities The ability to manage conflicting demands and prioritise effectively A collaborative approach, working well within a team and the wider business Empathy and resilience when supporting users during service disruptions A flexible attitude and willingness to learn The Role: As an IT Support Analyst, you will:Provide 1st and 2nd line remote and onsite IT support Act as the first point of contact for the IT department Support users across office and manufacturing environments Provide onsite cover for UK sites as required Record, manage, and resolve incidents and service requests within agreed timescales Contribute to IT service improvements and knowledge sharing Assist Applications and Infrastructure teams with project-related activities Responsibilities: Deliver onsite IT support in office and manufacturing environments Provide onsite cover across UK sites as required Respond to IT queries via telephone, email, and web portal Accurately log and manage all incidents and requests within the Service Management tool Ensure resolutions and actions are fully documented Prioritise and manage multiple open tickets in line with SLAs Escalate issues appropriately while managing user expectations Provide user guidance, training, and advice on IT systems and equipment Maintain and update IT knowledgebase documentation Promote IT services and develop self-help materials Communicate updates and major incidents to users Liaise with third-party suppliers as a central point of contact Coordinate IT inductions Carry out network cable patching where required Support project work alongside Applications and Infrastructure teams Maintain and adhere to company and industry-recognised cyber security standards Requirements: While prior IT experience is beneficial, it is not essential for the right candidate with a strong interest in IT.Desirable experience and knowledge include: Experience in an IT support role Experience within a manufacturing environment Microsoft Office 365 applications and administration Microsoft Azure, Teams, and SharePoint Microsoft Intune management Troubleshooting Windows 10 and 11 Enterprise Knowledge of Android mobile operating systems Understanding of TCP/IP, VPN, DHCP, DNS ITSM tools (e.g., ServiceNow) Desktop, laptop, and printer hardware support Skills and Competencies: Strong interpersonal and customer-facing skills Excellent listening and communication ability Problem-solving and analytical capability Ability to work independently with minimal supervision Ability to follow procedures Strong organisational and prioritisation skills Ability to assess business impact and respond accordingly About BAXI: Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a portfolio of trusted domestic and commercial brands. With over 150 years of heritage, we are proud of our values and committed to earning lifetime loyalty from our customers.As part of BDR Thermea Group, we are driving innovation and supporting the transition to more sustainable, energy-efficient heating solutions across the UK and Ireland.Whether you're working in one of our manufacturing sites or supporting the business from within our offices, you'll be part of a collaborative and forward-thinking organisation built on expertise, innovation, and continuous improvement. Locations: Preston - Home to our Manufacturing since 1866 - Bamber Bridge - PR5 6FN Warwick - Home to our Commercial Services - Brook House - CV34 4LL Our Benefits: Our package includes a competitive basic salary plus a variable incentive. We also offer: Hybrid style working pattern 25 days holiday plus standard UK Bank Holidays Income protection Contributory pension scheme Enhanced maternity, paternity, and sick pay schemes Staff discounts And more Our Approach: Baxi is an equal opportunities employer. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

This job is only available to University of Bradford staff. It may be released externally should we not appoint internally. Working as part of a team, this role is the primary contact point for all users of the University's IT services and to offer resolution of incidents and service requests or manage escalations to other resolver groups within the IT Services team. The successful candidate will have experience working in a 1st/2nd line support environment with at least 3 years' experience in a similar environment. You will play an active role in the running of the IT Bar service, relocating IT hardware around campus, onboarding new employees with the technology assigned, highlighting possible service improvements, and using the University's deployment technologies to deploy the operating system images and associated applications onto relevant hardware. You will be expected to work effectively and proactively, as well as provide appropriate support and guidance to junior members of the team. There will also be opportunities for the engineers to develop specialist skills through involvement in a wide range of projects Qualifications/experience 5 GCSE's (Grade A-C) including English Language and Maths or equivalent work experience Knowledge of ITIL framework relevant to an IT helpdesk Experience of working in an IT Service Desk team operating within an ITIL operational Framework Experience of using an IT Service Management Toolset Experience of resolving technical problems in end user computing systems including but not exclusive to Windows 10 and Microsoft 365. Technical expertise in the following areas to allow first time fix of customer issues, including: Microsoft365 Office Desktop Applications SharePoint Microsoft Teams In return, we offer: 25 days holiday (Grade 8) and 13 statutory and customary days (taken at Easter and Christmas). Family-friendly policies Great campus facilities including: Eye clinic Physiotherapy & sports rehabilitation, Counselling & mental health services Food & drink outlets Generous employer contribution pension schemes Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts Confronting Inequality : Celebrating Diversity At the University of Bradford we accept people for who they are regardless of age, disability, gender identity, sex, marital status, ethnicity, faith, sexual orientation or socio-economic background and whether you're pregnant or on maternity leave. In line with the University's commitment to equality charters including Athena Swan, Race Equality Charter, Disability Confident and Stonewall Diversity Champions Programme, we welcome applications from people identifying with these characteristics. The University has a number of staff networks which provide peer support and safe spaces for staff who hold these and other identities.

2 Level Application Support Engineer We are looking for an experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will work closely with developers, technical, analysis and testing colleagues. Responsibilities Monitor application components. Provide global support, including weekend availability to troubleshoot production related issues and perform check outs. Operate Windows and Linux environments with a strong command over scripting languages such as Shell, Perl, Python, etc. Configure management systems such as Ansible. Use CI tools such as Bamboo or Jenkins. Work independently and in groups in an energetic, diverse environment. Debug the system and fix production related issues. Handle complex operational tasks and recommend process and technology changes. Build monitoring tools for production environments. Deploy new systems expediently. Plan capacity and support increasing volumes and business growth. Understand networking and storage concepts. Escalate and follow up on permanent fixes for development related issues. Provide solutions for application automation. Manage communication of system and application outages to end users when required. Resolve complex application and technical problems. Build, test and install software in Dev, QA, Prod/DR environments. Support complex efforts involving analysis, design, development and testing of various application components. Qualifications Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics. At least 3+ years of support analyst experience within the financial industry. Strong knowledge of Windows and Linux environments and scripting languages. Basic infrastructure concepts knowledge. Experience with DevOps tools such as Bamboo or Jenkins. Hands on experience in support of a real time trading environment. Knowledge of high performance messaging/middleware applications. Strong analytical, verbal and written communication skills. Knowledge of FIX protocol. Java, C#, C++ development skills (nice to have). Good communication skills, ability to write clearly. Team player with proactive attitude to personal and technical development. Location: City of London, England, United Kingdom Start date: As soon as possible Duration: 12 months Rate: circa £400 per day Security Analyst Our client is a recognised brand in London. They are looking to recruit a Security Analyst with at least 5 to 7 years proven track record as a Security Analyst. Responsibilities Technical leadership for all client security solutions, including all 3rd party managed services. Maintain the overall security of the company network, systems, and data. Monitor security access and manage IDS/IPS configurations. Establish and implement security best practice standards and departmental policies. Perform security scanning and remediate vulnerabilities efficiently. Analyse all security incidents to determine root cause. Recommend and implement upgraded security measures and controls. Deliver security responses for customer and client compliance requirements. Develop and manage security plans with vendors. Audit administrators and conduct security awareness training. Qualifications Bachelor's degree in Computer Science/Information Technology or equivalent experience. Demonstrable skills in security leadership and 3rd party management. CISSP certification preferred. Compliance knowledge in ISO27001, PCI and GDPR. Possibly a certified ethical hacker. Knowledge of security technologies such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS, MDM solutions. Understanding of frameworks such as ITIL or LEAN (preferred). Experience with user environment management, including desktops/laptops, profile management, and access control methodologies. Location: Paddington, England, United Kingdom Salary: £65,000 - £75,000 plus benefits Start date: As soon as possible IT Support Analyst - 1st and 2nd Level We are looking for an IT Support Analyst with 1st and 2nd level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure and Office 365. Responsibilities Troubleshoot and diagnose issues affecting Mac and Windows endpoint devices. Own end user support and IT service desk ticketing. Proficient with M365 and associated components. Azure administration and service troubleshooting. Intune device setup, enrolment, and configuration. MS Teams configuration and troubleshooting. Outlook (OWA) and local app setup, configuration and troubleshooting. OneDrive configuration and setup. Azure user account management. Document procedures and standards (user guidance adoption, etc.). DNS management. Google Workspace exposure (Gdrive, Gmail, etc.). Mobile device configuration for Outlook and Teams apps. Setup of new, moving, and leaving users. Identify and implement operational security changes to reduce risks. Support Adobe InDesign and related services. Meeting room service management (Zoom and Teams). KnowBe4 training platform exposure and administration. Qualifications 3+ years of experience as an IT engineer. Proven experience within a Microsoft environment. Excellent people, communication and end user service skills. Location: City of London Duration: 6 months (FTC) Salary: £25,000 - £30,000 per annum Start date: As soon as possible

East of England Community Health and Care NHS Trust Trainee Service Desk Analyst The closing date is 24 May 2026 The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community. The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and corporate staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems. Job responsibilities Under supervision, providing a single point of contact for IT related incidents, requests for service and queries which range in complexity for both clinical and corporate customers Work as a part of the Service Desk function by working as an effective interface between the business and support teams Supporting over 3750 customers, over 7000 technical hardware and ensuring a team effort of a 70% first time fix for approximately 4000 calls a month Under supervision detecting, recording, classifying, prioritising all IT incidents and tasks, and escalating calls to an IT Service Desk Analyst where required Under supervision recording allocated IT Incidents and Requests for Service, ensuring all relevant details are captured in line with Service Desk standards With guidance classifying calls accurately with the information provided and prioritise in line with the Service Level Agreement With guidance, responsible for maintaining data quality/integrity of the Digital Services call management system Communicate with customers to investigate and diagnose incidents by providing first line telephony support, gathering and analysing information to identify and resolve a range of incidents such as hardware, software, application, and network incidents with the objective of restoring normal service as quickly as possible, or escalating for further support where needed Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within Digital Services following agreed procedures Under supervision provide advice and support for how to queries from customers Monitoring and tracking incidents, escalating where necessary hierarchically or functionally With support, installing and configuring desktop software Under supervision, administering IT accounts and system privileges in accordance with the security policy Contribute to creating Service Desk process maps / procedures and assist in keeping documentation up to date Follow best practice guidance and standard operating procedures for the safe use of IT equipment, software installs, configuration and maintenance Other Service Desk activities, as directed, to continuously improve service and strive for best practice Provide a professional and customer-focused service through the life cycle of each call, manage customer expectations by keeping customers informed of progress and explain technical resolutions / workarounds in a language that suits the customers technical understanding Presenting a positive image of Digital Services at all times and comply with all relevant trust Policies Person Specification Qualifications Willing to work towards an IT related apprenticeship qualification at NVQ Level 2 Experience Working knowledge of Microsoft Office 2010 Working knowledge of Microsoft Operating System Windows 10/11 Experience of working effectively as a team An understanding of community focus and previous experience of working in IT within the public sector preferably the NHS Experience of working within a call centre, Information Technology Department, Service Desk environment or equivalent Experience working in a customer service environment, providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Skills, Abilities and Knowledge Standard keyboard skills (RSA 2 typing/word processing or equivalent experience) A logical approach to problem solving and exercising good judgement Communication Good communications skills (verbally and written) Good customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult customers Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment Personal and People Development Previous experience working as part of a team Self-motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role Personal Attributes / Behaviours Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults. Other Able to communicate effectively using the English language Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name East of England Community Health and Care NHS Trust

2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we'd love to hear from you. What You'll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you'll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and elevate where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. What We're Looking For We're seeking a motivated team player with a passion for IT and a strong client-service mindset. You'll ideally bring: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years' experience in IT support Intermediate knowledge of: Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools What You'll Get in Return We value our people and invest in their growth. When you join Sharp IT Services, you'll benefit from: 26 days of annual leave, plus bank holidays life insurance, dental, and critical illness cover Study support for relevant professional certifications Discounted gym membership A clear pathway for career development in a supportive environment Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer. This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation. They are looking for someone who is reliable, has a great attitude and a passion for IT. They are also looking for someone who has good communication and problem-solving skills. They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets & deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info.

Join Proton and build a better internet where privacy is the default At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech's invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton's services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations. Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions. We have a global mindset and big ambitions but remain a start up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here ! The team: Our business unit, Inbox, is a cross functional team of about 60 engineers, product managers, designers and data analysts driving the development of Proton Mail, the company's flagship product, and Proton Calendar. Our mission is to create an end to end encrypted solution with a better user experience than any other productivity products on the market. While that is not an easy journey, it is one that offers the chance to create meaningful impact and drive lasting change that we are fully committed to. The Inbox Desktop team is responsible for developing desktop clients of Inbox, specifically the Proton Mail Desktop App, Proton Mail Bridge, and the Export tool. We are in the process of rebuilding our client applications on a new, innovative technology stack centered around cross platform Rust code. We are looking for a Software Engineer with a Rust focus to accelerate this engineering transformation. Tech Stack and Tools: We use standard tools for communication and work organization (Git, GitLab, GitHub, GitLab CI, Jira, Confluence). Our backend runs on premise in Proton's data centers, and all our client code is open source and GPL3. Purpose of the role: As a Software Engineer in the Inbox Desktop team, you will play a crucial role in driving the development of one of Proton's most vital desktop offerings, the Proton Mail Desktop App. We expect you to be customer centric, continuous learner, passionate about technology and usability. You are adept at turning technical complexities into seamless user experiences. Effective teamwork, data driven decision making, using APIs wisely, collaboration with Product, Design, and with other teams are essential aspects of this role. In the Inbox organization, we believe that a psychologically safe environment is critical to foster innovation, collaboration, and growth. We are rooted in science, and according to both academic research and empirical evidence, teams that feel safe to take risks and express their ideas are more likely to be innovative and perform better: you will play a key role in helping us create such an environment across the entire organization. What you will do : Research: Assessing new technologies, supporting cross team and cross business unit technical decision making. Work breakdown: Transforming product specifications into technical requirements and leading your team to their successful implementation. Product development: Ensuring high quality user experiences within our product portfolio by implementing, deploying, and maintaining existing and new features. Scalability: Enhancing software development lifecycle, tools, and processes to improve developer experience and to ensure our solutions are scalable. Coding: Writing clear, concise, and testable code to maintain and elevate the quality of our codebase. Project management: Managing the scoping, planning, and execution of new features, technical initiatives, and greenfield projects. Mentoring: Fostering a culture of learning, creativity, and accountability for the best possible work through mentorship and team development, role modelling, quality assurance, and performance optimisation. Job requirements: While we prefer candidates who cover the entire skillset, don't hesitate to apply if you're not an exact match, as we're willing to help you grow in certain areas. Experience: Significant, relevant professional software development experience with Rust programming language, and/or complex Rust pet projects. Desktop software development: Experience in developing software for desktop (macOS, Windows, Linux), working both on user interface and business logic. Product mindset: A product mindset with a focus on offering outstanding user experience in a successful business environment. Familiarity with key business and product performance metrics. Engineering leadership: Ability to make architectural decisions and contribute to strategic planning and product directions. Experience in developing scalable engineering solutions. Able to write effective engineering documents (size, quality, content). Collaborative skills: Proven ability to work collaboratively in a team environment, excellent written communication skills, and experience working in a distributed team. Problem solving: Strong problem solving skills and the ability to troubleshoot customer issues remotely while protecting our user's privacy. Knows what proactive solutions to implement to prepare for such scenarios. Security focus: Understanding of secure coding practices and a commitment to maintaining high levels of security and privacy. Bachelor's or Master's degree: In Computer Science, Software Engineering, or a related field. Familiarity with different native and cross platform desktop UI frameworks (e.g. Avalonia UI, Qt, Electron, etc.). Familiarity with using unidirectional data flow (a.k.a. Elm like) frameworks. Experience with Grafana, Metabase or other monitoring platforms. Experience in B2B, preferably in online privacy and/or productivity contexts. What We Offer Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office. Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals. Food: Lunch and snacks are provided by Proton every day at our offices. Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location. Stock Options: At Proton, we are all owners of the company and you get stock options when you join us. Flexible Working: You can define your own working hours as long as it works with team meetings. Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning. Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs. Work that Matters: Proton is a community first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton's only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here. Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. . click apply for full job details

1st Line Support Analyst 37.5 hours per week - weekend work will be introduced in the future. Hybrid - Work from home and our Toddington office. At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you're passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we'd love to welcome you! We're shaping the future of motorway rest stops, and we want you to be part of this exciting journey. About the Role As a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices. This is an exciting time to join us, as we're making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team. Why Join Us Competitive salary & benefits: Up to 10% bonus Generous time off: 25 days holiday Exclusive discounts: Up to 60% off for you, your partner, and loved ones Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance Career development: Fantastic training opportunities, including funding for qualifications Your Responsibilities Be the friendly first point of contact for IT queries, ensuring colleagues feel supported Provide exceptional customer service with patience and a problem-solving mindset Manage IT requests, troubleshoot issues, and escalate where necessary Work efficiently to resolve technical incidents remotely Ensure accurate ticket logging and maintain clear communication on progress Support 2nd/3rd Line escalations when required Keep systems running smoothly by maintaining detailed technical records What You'll Bring Experience with Windows Desktop (10/11) in a business environment Strong troubleshooting skills for technical faultsKnowledge of Active Directory administration and Microsoft 365 applications Experience in business application support EPOS (Electronic Point of Sale) experience is a bonus! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance. Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life.