Service Delivery Manager
We're looking for an experienced Service Delivery Manager/Digital Operations Manager to lead our digital operations, drive service excellence, and shape the future of our technology environment.
What You'll Do
Oversee daily operations of digital systems, applications, and infrastructure
Lead and develop the application support function
Ensure strong cyber security, GDPR compliance, and Cyber Essentials Plus standards
Support successful technical project delivery
Champion quality assurance and robust testing
Identify opportunities to improve efficiency and optimise digital operations
Act as the main point of contact for digital service performance and stakeholder communication
What You'll Bring
Proven experience in digital/IT operations management
Strong leadership, communication, and problem-solving skills
Solid understanding of infrastructure, application support, and project delivery
Cyber security knowledge and compliance experience
PCI-DSS experience (implementation or maintenance preferred)
Cyber Essentials Plus experience (required)
Background in SaaS or digital product environments
Experience building internal teams and reducing MSP reliance
Pragmatic approach to ITIL in a fast-moving business