Technical Support Engineer

Role: Technical Support Engineer

Location: Manchester (2 x a month onsite)

Are you a technically curious support professional who enjoys solving data and API challenges?

We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.

This isn't a password-reset helpdesk role. As a Technical Support Specialist, you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.

What you'll be doing:

• Troubleshooting API, data and integration issues
• Working with JSON, SQL and browser developer tools
• Supporting agencies, advertisers and broadcasters
• Reproducing and documenting bugs for Engineering
• Improving documentation and customer workflows

What we're looking for:

• 2+ years in Technical Support / Product Support (SaaS environment)
• Strong troubleshooting mindset
• Experience with APIs, JSON or web technologies
• SQL or data analysis skills
• Clear communicator who can explain technical issues simply

Why consider this role?

• Modern SaaS platform with real market impact
• Remote working
• Clear progression into Product, Engineering or Senior Support
• Collaborative, low-ego culture
• Exposure to AdTech and Data analytics

If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.