As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.
KEY DUTIES
- Respond to customer queries via phone, email, or digital ticketing systems
- Provide basic IT support and guidance for common technical issues
- Log incidents accurately and escalate where necessary
- Support users with account access, passwords, and basic software issues
- Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
- Strong communication and customer service skills
- Interest in starting a career in IT support
- Organised and able to follow processes
- Willingness to learn technical skills