2nd Line Support Engineer

2nd Line Support Engineer

Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions
Location: Stockport
Type: Full-time, office-based

Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference

Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer.

This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation.

• Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service

• Manage incidents and service requests through the ITSM ticketing system

• Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals

• Support and maintain core IT infrastructure including servers, cloud platforms and networking components

• Assist with the management of Microsoft 365, Active Directory and Group Policy environments

• Support virtualised infrastructure and cloud services including Azure or AWS

• Maintain accurate documentation of systems, procedures and incident resolutions

• Contribute to security best practice and compliance with standards such as GDPR and ISO 27001

• Participate in an out-of-hours on-call rota to ensure service continuity

• Minimum of 3 years experience in a 2nd line IT support or systems support role

• Degree in Computer Science / IT-related discipline or equivalent commercial experience

• Strong knowledge of Windows client and server operating systems

• Experience supporting Microsoft 365, Active Directory and Group Policy Objects

• Understanding of networking fundamentals including VLANs, switching and routing

• Experience with firewalls (ideally Fortinet)

• Familiarity with virtualisation technologies such as Hyper-V

• Exposure to cloud platforms including Azure and/or AWS

• Working knowledge of automation tools such as PowerShell

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Full UK driving licence

• Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous

This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities.

In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.