Service Desk Engineer

Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities.

• Act as the primary point of contact for customers, providing professional and reassuring first-line support
• Manage and resolve incident tickets efficiently within a structured ticketing system
• Follow established incident, request, and escalation processes confidently
• Keep customers informed of progress, actions taken, and expected resolution times
• Log, categorise, and document all service activities accurately for visibility and control
• Escalate complex issues to technical teams with clear handover information
• Maintain service quality, meet defined performance levels, and support service improvement initiatives
• Participate in a rota for out-of-hours support including evenings and weekends
• Support onboarding, changes, and offboarding processes for staff
• Adhere to company policies, processes, and information security standards
• Share knowledge and collaborate with team members for continuous service improvement

• Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
• Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
• Experience managing incidents and service requests within a structured ticketing system
• Excellent communication skills with the ability to convey technical information clearly and calmly
• Ability to follow documented processes and maintain accurate records
• Dependable, disciplined, and customer-focused with a calm approach to support

If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.