2nd Line Support

Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites.

This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations.

The Role

You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems.

Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards.

Key Responsibilities

• Provide first and second line IT support for hardware, software and system related queries
• Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment
• Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment
• Assist with installation, upgrades and changes to existing IT systems and infrastructure
• Maintain accurate records of equipment, assets and system configurations
• Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs
• Support users with guidance and training when new systems or software are introduced
• Carry out routine checks, updates and preventative maintenance on IT equipment across various sites
• Assist with technical projects and provide practical support to wider technology teams when required
• Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment

Essential

Experience supporting Windows operating systems and Microsoft Office applications within a networked environment

NVQ Level 3 in an IT-related subject or equivalent practical experience

ITIL Foundation certified or willing to work towards the qualification

Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments

Confident communicator able to explain technical issues clearly to both technical and non-technical users

Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment

Highly organised with the ability to work independently when required

Full UK driving licence and willingness to travel between sites as part of the role

Desirable

Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint

Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems

Previous experience working within a large multi-site organisation