IT Assistant

The Opportunity Are you a proactive IT professional looking to move beyond basic support and into digital transformation?

We are representing a premier regional Professional Services firm (130+ users) seeking a versatile IT Assistant to join their established team. This is a newly developed role designed for someone who enjoys a hybrid of high-quality technical support and cutting-edge project work, including AI adoption, PowerBI, and API integrations.

The Role

Working across the firm s regional office network, you will be a visible, "hands-on" presence. You will support a high-performing user base of consultants and partners while working closely with the IT Director to modernize the firm s technological footprint.

Key Responsibilities:

• Technical Support: Deliver rapid-response hardware and software troubleshooting for a demanding, deadline-driven environment.
• Digital Innovation: Assist in the roll-out of AI solutions and help build PowerBI reports to unlock the value of the firm's data sets.
• System Integration: Become an "Advanced Administrator" in industry-specific software and explore API usage to build seamless system integrations.
• Training & Education: Lead IT inductions for new joiners and conduct small-group workshops on maximizing Microsoft 365 functionality.
• Security & Compliance: Maintain the firm s Cyber Essentials accreditation and develop "How-To" resources for the company intranet.

The Ideal Candidate This role requires a unique blend of technical curiosity and "people skills." You must be comfortable translating complex tech into sensible solutions for non-technical staff.

• Background: Experience in a structured IT Support environment (Accountancy, Insurance, or similar Professional Services experience is highly desirable).
• Tech Stack: Strong proficiency in Microsoft 365 and hardware setups. A proactive interest in data visualization (PowerBI) or automation is a significant advantage.
• Character: A "can-do" attitude with the resilience to maintain composure and a sense of humour in a face-paced, high-pressure environment.
• Mobility: Due to the multi-site nature of the firm, you must have a full driving licence and access to your own vehicle for regular travel between regional sites.