AVP - Crisis Management(Operational Resilience, Business Continuity, Crisis Simulation

AVP - Crisis Management(Operational Resilience, Business Continuity, Crisis Simulation, Incident Management, Financial Market Infrastructure)

A leading global financial market infrastructure organisation is seeking an Assistant Vice President - Crisis Management to join its Enterprise Resilience function in London. This is a key role supporting the development and delivery of the organisation's crisis management framework, ensuring the business can effectively anticipate, respond to, and recover from major operational, technology, and market disruptions.

You will work closely with senior stakeholders across the organisation, including executive leadership, while also engaging with external market participants and industry bodies. The position focuses on strengthening crisis preparedness through governance, scenario design, simulations, and resilience exercises within a highly regulated financial environment.

Key Responsibilities

• Support the development and ongoing improvement of the Crisis Management framework, ensuring alignment with risk appetite and regulatory expectations.

• Coordinate crisis governance activities, including steering committees, reporting, and board-level materials.

• Design and deliver crisis simulations, war games, and tabletop exercises covering extreme but plausible disruption scenarios.

• Maintain crisis documentation including playbooks, manuals, procedures, and training schedules.

• Assist in the delivery of crisis management training across the organisation.

• Collaborate with resilience, security, operations, and technology teams on enterprise resilience and operational testing.

• Contribute to risk analysis and crisis readiness across projects, new services, and operational changes.

• Support crisis response activities during live events when required.

Requirements

• 5+ years' experience in Crisis Management, Operational Resilience, Business Continuity, or Incident Management within a complex or regulated environment.

• Experience working within structured crisis response frameworks including preparedness, response coordination, and post-incident reviews.

• Strong experience designing or facilitating scenario-based simulations or resilience exercises.

• Ability to communicate complex issues clearly to senior leadership and key stakeholders.

• Proven ability to operate effectively under pressure and manage high-impact incidents.

• Strong analytical and problem-solving skills with the ability to assess emerging threats and risks.

Desirable

• Experience within financial services, payments, clearing, settlement, or financial market infrastructure environments.

• Knowledge of operational resilience regulations and industry standards (eg, PFMI).

• Certifications in Crisis Management, Business Continuity, Operational Resilience, or Risk Management.

This is an excellent opportunity to join a highly critical organisation at the centre of global financial markets, contributing to the resilience of systems supporting significant international financial flows.