SC Cleared 2nd/3rd Line Support Engineer

SC Cleared 2nd/3rd Line Support Engineer

We are supporting a secure government programme that requires an experienced 2nd/3rd Line Support Engineer to help manage and maintain critical on-premise infrastructure environments. This role sits within a highly regulated technical environment where reliability, operational discipline, and strong documentation standards are essential.

You will operate at 2nd/3rd line level, supporting physical server infrastructure and Windows environments while ensuring systems remain stable, secure, and scalable as the platform and user base grows.

Working as part of a collaborative infrastructure team, you will be responsible for supporting core server environments, maintaining operational processes, and occasionally assisting with the physical installation of new hardware within secure server facilities.

The role requires someone comfortable working within structured environments such as defence or similarly regulated sectors, where security, process adherence, and documentation quality are critical.

• Install, configure and maintain physical Servers, storage and core infrastructure

• Build and support Windows Server environments

• Administer Active Directory and Group Policy

• Provide 2nd/3rd line infrastructure support in a live operational environment

• Assist with occasional installation of new Servers, Switches or hardware within server rooms

• Produce and maintain high quality technical documentation

• Review and improve operational procedures and platform support processes

• Support the ongoing expansion and stability of infrastructure services

• Active SC Clearance

• Experience working in MOD or similarly regulated secure environments

• Strong experience installing and supporting physical server infrastructure (ideally HP ProLiant)

• Windows Server administration

• Active Directory and Group Policy management

• Experience providing 3rd line infrastructure support

• Strong technical documentation and operational process skills

• Ability to support on-premise server environments and hardware installation

• Experience with tape backup solutions (Backup Exec preferred)

• Experience with domain management and endpoint tooling such as McAfee AV or SCCM

• Familiarity with MOD security tooling

• MOD PUID

Contract role - 6 months+
Inside IR35
£300-320 per day
Location: Midlands based with a monthly team day in Corsham and occasional access required to server sites in Birmingham and Loughborough

If you hold active SC clearance and have strong experience supporting secure Windows infrastructure environments, please apply with your latest CV.