IT Support Analyst

IT Support Analyst
Bristol
£35,000 - £40,000 DOE
Manufacturing Environment On-Site Role Career Development Opportunity

A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development.

You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems.

Key Responsibilities
Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers
Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues
Support Microsoft 365 and end-user applications including ERP
Act as first responder for IT incidents and system outages
Support manufacturing/shop-floor IT systems
Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues
Maintain accurate documentation and ticket updates
Assist with ERP user setup, support and documentation

Required Skills & Experience
Proven experience in an IT Support Technician, IT Support Analyst, or similar role
Strong knowledge of Windows environments and Microsoft 365
Experience supporting desktops, laptops, printers and networked devices
Understanding of client/server networking, VPNs, WANs
Experience in a manufacturing or food production environment (desirable)
ERP system user administration experience (desirable)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills

Development Opportunity
This role offers genuine career progression. You will have the opportunity to develop skills in:
SQL
JavaScript
ERP systems
Working alongside MSPs on infrastructure and development projects