IT Administrator

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.

Main Purpose of the Job

We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service.

Main Duties and Responsibilities

• User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows.
• IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided.
• Onboarding Management: Prepare new computer setups and create accounts for incoming staff members.
• Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.
• IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software.
• Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase.

What Qualifications, Experience & Skills are required?

Qualification

• Relevant degree relating to IT support or time served equivalent.

• Any IT certifications

Experience

• Credible IT support experience at 1st and/or 2nd

Skills

• Windows 11
• Excellent interpersonal and communication skills.
• Windows Server Administration ( Active Directory, Exchange, Intune)
• Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP
• Excellent Troubleshooting skills in both Hardware and Software issues
• Troubleshooting VPN issues
• Driving Licence is essential for the role
• HP Laptop Troubleshooting

Why Pell Frischmann?

We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate.

We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.