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About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You'll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high quality agents to life. Be a trusted advisor to our customers and drive their AI strategies. Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. Drive execution and delivery of multiple complex, high visibility agent development projects. Coordinate across technical and non technical stakeholders through the full agent development lifecycle process. Ensure clear communication across all stakeholders while developing strong relationships. Contribute data driven, strategic insights to customers and internal team decisions. What you'll bring Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non technical stakeholders, fostering collaboration and driving projects forward with clarity. Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents. Problem Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents. Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus. MBA or comparable experience at the intersection of technology and operations is another strong plus. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

About Us RFA drives technological advancement for clients through artificial intelligence, cybersecurity solutions, and a robust cloud-based managed services platform. Our organization distinguishes itself with a diverse team, an innovative culture, and a customer centric approach. With a legacy spanning 35 years and partnerships with over 650 firms, RFA is recognized as a leader in the managed services sector. We invite professionals who are eager to grow, address complex technology and cyber challenges, and contribute within a dynamic industry environment. What You'll Do This position will be responsible for designing and delivering technology solutions for RFA clients based on current technologies, working with technical leadership to align with established strategy, performing R&D processes and creating documentation for implementation and support teams, as well as supporting sales management and individual deal flow by problem solving key technical issues for prospective RFA clients. Our ideal candidate will be hands on and execution oriented with 3-5+ years' experience in a client interfacing technical sales role and have a proven track record of presenting technology solutions to Financial Services Clients. In addition to staying abreast of industry trends, RFA's competition and best practices, the candidate will support the sales team in their efforts to close new business, and up sell and cross sell RFA's suite of IT services and solutions to an existing Client base. Responsibilities Design the end to end solution architecture across applications, data, integration, infrastructure, and security Translate business requirements into scalable, resilient, and cost effective technical designs Apply established technology standards, patterns, and security best practices Evaluate and recommend new technologies and platforms for RFA clients Provide guidance, knowledge sharing, and supporting documentation to RFA team members Collaborate with Account Management, Sales, and technical leadership by participating in Client phone calls and on site meetings to effectively document and communicate technical requirements. Support deal flow for technical aspects of solutions, including coordination of supporting technical resources, delivery of whiteboard and slide presentations, product demonstrations, summary documents and trial management. Present approved technical solutions to Clients, showcasing how proposed plans can be leveraged to support their technology needs and core business objectives; ability to clearly articulate ROI of proposed solutions when necessary. Prepare detailed responses to Requests for Proposals (RFP's) and Requests for Information (RFI's) outlining full scope of projects including technical as well as business and financial aspects. Interface with third party vendors, technology partners, and internal project stakeholders to generate solution based roadmaps, and convincing and substantiated technology and architecture solutions addressing Clients' requirements. Liaise with all relevant business units to secure resources required to complete tasks on time and on budget. Assist with procurement efforts based on approved solutions where necessary. Skills & Qualifications Working knowledge of Microsoft Azure and Office 365 components (Azure certifications are highly desired) Demonstrable track record of successfully drafting and presenting Client specific technology and architecture solutions to the financial services industry strongly preferred. Understanding of technology required (cloud, storage, infrastructure, and desktop). Ability to quickly learn, understand, and craft a compelling message around emerging technologies and offerings. Able to work on simultaneous projects, completing tasks in a timely manner with minimal supervision. Able to communicate with technical and non technical professionals, including VP and C Level, by tailoring messaging for the audience and delivering a clear and concise story leveraging everyday situations. High degree of proficiency with Microsoft Office suite (Excel, MS Word, PowerPoint) and CRM software (HubSpot, Salesforce or a comparable alternative). Bachelor's degree or equivalent level of experience.

Locations EDINBURGH, MIDLOTHIAN, United Kingdom Job Schedule Full time Job Description IMPORTANT: Candidates must already be based in Scotland with full right to work in the UK. Role OverviewJoin Fortinet, a global cybersecurity leader with over two decades of innovation, as we continue to shape the future of secure digital transformation. Our mission is to protect people, devices and data everywhere. We are seeking a Channel Systems Engineer based in Scotland to support partners and Channel Account Managers across the Scottish region. This position is focused on strengthening partner capability, supporting channel-led opportunities and enabling partners to successfully position and deliver Fortinet solutions in Scotland. You will work closely with Channel Account Managers, distributors and key partners to drive technical engagement and long-term adoption of Fortinet technologies. What You Will Do Act as the primary technical resource for Channel Account Managers and partners across Scotland. Deliver technical enablement, workshops and product updates to strengthen partner capability and readiness. Participate in partner meetings to explain Fortinet solutions, integrations and technical value. Assist partners in qualifying opportunities and aligning them with appropriate Fortinet architectures. Provide technical support during regional channel events, webinars, roadshows and partner programs. Deliver product demonstrations, whiteboarding sessions and light proof of concept support to help partners progress opportunities. Maintain working knowledge of Fortinet's portfolio, industry trends and emerging security technologies such as SASE, SD-WAN, cloud security and SOC solutions. Collaborate with internal teams, distributors and partners to ensure successful technical outcomes. Support documentation and updates in Salesforce. Contribute to knowledge sharing by mentoring partners and colleagues on Fortinet technologies. What We Are Looking For Experience in pre-sales engineering, technical consulting or a partner-facing technical role. Understanding of networking and cybersecurity fundamentals, including routing, switching, VPN, LAN/WAN and network security. Familiarity with modern security architectures such as SASE, SD-WAN, Zero Trust, SOC tools and cloud security. Working knowledge of DNS, HTTP, TCP/IP and common security protocols. Experience with Azure, AWS or Google Cloud is desirable. Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences. Ability to build trusted relationships with partners, distributors and internal teams. A collaborative mindset and a desire to contribute to a high-performing and inclusive team. Industry certifications (for example NSE, CISSP, CCNP) are a plus. Why FortinetAt Fortinet, we believe that diverse perspectives drive innovation. We are committed to creating an inclusive environment where everyone can thrive. You will join a collaborative team with access to continuous learning, career development and a Total Rewards package that supports your health, well-being and financial future. Let us build the future of cybersecurity together.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You'll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high quality agents to life. Be a trusted advisor to our customers and drive their AI strategies. Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. Drive execution and delivery of multiple complex, high visibility agent development projects. Coordinate across technical and non technical stakeholders through the full agent development lifecycle process. Ensure clear communication across all stakeholders while developing strong relationships. Contribute data driven, strategic insights to customers and internal team decisions. What you'll bring Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non technical stakeholders, fostering collaboration and driving projects forward with clarity. Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents. Problem Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents. Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus. MBA or comparable experience at the intersection of technology and operations is another strong plus. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot's Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform (Service Cloud), working across our commercial, marketing and customer service teams. What You'll Be Doing: Develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Integrate Salesforce with internal and external systems using APIs and various integration patterns. Collaborate closely with the organization wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. Support incident management and processes directly within Salesforce through custom development and troubleshooting. Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high quality, scalable Salesforce solutions. Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety. Deploying change via CI/CD and applying declarative change solutions to project delivery work. Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes. Maintain Trustpilot system auditing evidence and documentation. Provide mentoring & coaching to more junior Administrators for skills development. Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning. Who you are: Technical Skills Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued. 5+ years of hands on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions. Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components). Experience with Agentforce is a strong plus. Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus. Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events. Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications. Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines. Collaboration Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members. Adaptability A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. Strong analytical and problem solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package + bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year. Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist. Pension and life insurance, Health cash plan, online GP, 24/7 Employee Assistance Plan, Full access to Headspace. Paid parental leave. Season ticket loan and a cycle-to-work scheme. Central office location with table tennis, gaming corner, coffee bars and snacks. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more. Independent financial advice and free standard professional mortgage broker advice. Talent acceleration programs: Fast-track your career with our tailored development programs. Who We Are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. Our team is predominantly based in London, with some colleagues in Copenhagen, Edinburgh, and New York. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Enterprise Platform ArchitectApplylocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 21, 2026 (10 days left to apply)job requisition id: JR100544 About the Role National Energy System Operator (NESO) is transforming its digital, data and technology landscape to support the delivery of a secure, resilient and net-zero energy system. Central to this transformation is a modern enterprise platform ecosystem that enables customer engagement, operational excellence, workforce productivity and data-driven decision making.We are seeking a Senior Manager - Enterprise Business Platforms Architect to lead the strategic architecture, governance and evolution of NESO's core business platform estate. This role will own the architecture and technology strategy for enterprise platforms including Salesforce, Microsoft Azure business services, ServiceNow, customer platforms, workflow automation services, digital engagement platforms and associated business applications.As the architecture leader for business platforms, you will define target architectures, platform roadmaps, integration patterns and governance standards, ensuring platforms remain secure, resilient, scalable and aligned to NESO's enterprise objectives. You will ensure the platforms deliver secure, resilient and scalable digital capabilities aligned to NESO's strategic objectives. You will lead a team of architects and work closely with platform owners, product managers, business stakeholders, security teams, suppliers and delivery partners to drive technology simplification, modernization and value realization.This role can be based from Warwick / Wokingham and we continue to offer Hybrid working. Travel to other offices is likely to be required, in line with requirements for the role, stakeholder engagements, etc. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role. Key Accountabilities Enterprise Business Platform Strategy Define and maintain the architecture vision, strategy and target state for NESO's business platform ecosystem. Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities. Ensure business platforms support NESO's strategic, operational, regulatory and customer outcomes. Drive platform rationalisation, simplification and technical debt reduction. Architecture Leadership Act as Design Authority for business platform architecture. Establish reference architectures, standards, principles and reusable patterns. Develop and maintain platform architecture roadmaps aligned to enterprise architecture direction and delivery priorities. Ensure architectural consistency across customer, corporate and operational platforms. Define integration, automation, identity, security and data architecture patterns across the platform estate. Architecture Governance and Assurance Define and maintain platform standards, patterns and reference architectures. Provide architecture assurance through NESO governance forums. Ensure platform designs align with enterprise architecture principles, security requirements and regulatory obligations. Identify and manage cross-platform risks, dependencies and technical debt. Platform Modernisation & Transformation Lead architecture for major transformation initiatives impacting enterprise business platforms. Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices. Identify opportunities to improve business processes through platform capabilities. Ensure solutions balance innovation, risk, cost and operational resilience. Supplier & Commercial Leadership Provide technical leadership for strategic suppliers and managed service providers. Support procurement, vendor selection and technology investment decisions. Ensure platform vendors align with NESO architecture principles and target outcomes. Negotiate architectural requirements and future platform direction with suppliers. Leadership & People Management Lead, coach and develop a team of architects and technical specialists. Lead and manage Platform Architecture capability, including line management, work allocation and professional development. Foster an architecture community of practice focused on reuse, standardisation and innovation. As a senior member of the DD&T directorate, build architecture capability across the organisation. Mentor and support architects across Strategy and Architecture to improve architectural consistency and maturity. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. About You Essential Significant experience in Enterprise Architecture, Platform Architecture or Digital Transformation leadership roles. Proven leadership of enterprise-scale platforms including Salesforce, Microsoft Azure and ServiceNow ecosystems. Experience defining target-state architectures, platform strategies and technology roadmaps. Strong understanding of enterprise integration, API management, identity, security and data management disciplines. Experience leading complex transformation programmes and modernization initiatives whilst striking pragmatic balance between strategic thinking and delivery priorities. Experience operating within multi-supplier and managed service environments. Strong stakeholder management and influencing skills at executive level. Experience managing and developing architecture teams. Desirable Experience within Critical National Infrastructure (CNI) or highly regulated environments. Knowledge of energy industry technologies and operating models. Experience with AI-enabled platform services and automation technologies. Understanding of product-based operating models and platform engineering practices. What You'll Get A competitive salary of £90,000 - £100,000 (circa, possible flex) dependent on experience and capabilityAs well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.

About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Design and deliver production grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission critical and drive revenue directly to Sierra's growth. These aren't prototypes-they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. Partner with large enterprises and cutting edge startups: You'll work directly with leaders at some of the world's largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting edge startups in London, embedding AI agents across their entire business stack to drive innovation and efficiency. Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. Example projects These are some examples of projects that engineers on our team have worked on recently: Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations Create generalizable AI agent frameworks tailored for industry specific use cases. See some examples in our financial services blog! Facilitate design partnerships for new product initiatives, such as new agent architectures, self service capabilities, and generative agent development Experiment with the latest voice models and figure out how to integrate them at scale to enterprise grade customers What you'll bring Experience building and scaling end to end production systems Strong technical problem solving skills, especially in fast changing, ambiguous environments A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship Comfort working directly with customers to understand their needs and solve real world problems Excellent communication skills - clear, direct, and persuasive across technical and non technical audiences Even better Experience building or deploying AI/LLM systems in production Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering Prior experience with React, TypeScript, and/or Go Previous roles where you interfaced with customers or led technical projects with external stakeholders Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Salesforce Developer based in United Kingdom. We are seeking an experienced Salesforce Developer to design, build, and optimize scalable Salesforce solutions that support business growth and operational efficiency. This role offers the opportunity to work on complex Salesforce architectures, integrations, and custom applications using modern development practices. You will collaborate with cross functional teams to translate business needs into reliable, high performing solutions. The position requires strong technical expertise across Apex, Lightning Web Components, Flows, Visualforce, and Salesforce platform capabilities. You will play a key role in improving system performance, maintaining secure environments, and delivering impactful Salesforce enhancements. The ideal candidate is a problem solver who thrives in a collaborative, remote friendly environment and enjoys building solutions that create measurable value. Accountabilities Design, develop, customize, and maintain scalable Salesforce applications using Apex, Flows, Lightning Web Components (LWC), and Visualforce. Configure and enhance Salesforce solutions to align with business requirements and deliver efficient, user focused experiences. Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs and middleware solutions. Troubleshoot, debug, and optimize Salesforce applications to ensure reliability, security, and strong performance. Collaborate with business stakeholders, developers, and cross functional teams to deliver high quality Salesforce solutions. Manage source code, deployments, and release processes using Git based version control and CI/CD pipelines. Contribute to Salesforce architecture decisions, platform improvements, and best practice implementation. Requirements 5+ years of professional experience in Salesforce development and platform customization. Strong hands on expertise with Apex, Salesforce Flows, Lightning Web Components (LWC), and Visualforce. Solid understanding of Salesforce architecture, data models, security concepts, sharing models, and platform best practices. Experience designing scalable Salesforce solutions, including configuration and custom development. Proven experience integrating Salesforce with external platforms through REST/SOAP APIs. Strong debugging, troubleshooting, analytical thinking, and problem solving abilities. Experience working with Git based source control systems and CI/CD deployment workflows. Knowledge of IT security best practices based on ISO, SOC, or similar security frameworks. Experience with Agentforce development, Salesforce Experience Cloud, or responsive UI development using HTML, CSS, and JavaScript is a plus. Salesforce Platform Developer I or II certification is considered an advantage. Benefits Fully remote work opportunity with flexibility to work from anywhere. Opportunity to contribute to impactful Salesforce projects and scalable enterprise solutions. Collaborative environment with opportunities to work alongside cross functional teams. Professional growth opportunities through exposure to modern Salesforce technologies and best practices. Competitive compensation package and comprehensive employee benefits. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, United Kingdom Job Description Posted Friday 22 May 2026 at 01:00 We're now looking for a Senior Solutions Architect to help us design smart, scalable and future ready solutions that keep our guests smiling - and our business moving forward. As a Senior Solutions Architect, you'll play a pivotal role within our friendly, supportive Architecture team. You'll be the hands on design authority for major programmes of work, shaping solutions across a diverse and exciting tech landscape - including Traveller (booking engine), Sitecore, Salesforce and a range of modern integrations, digital products and supporting systems. Working closely with engineers, developers, business stakeholders and delivery partners, you'll take business needs and turn them into clear, practical and robust end to end architecture designs. This is a fantastic opportunity to have a real impact, ensuring our technology evolves in a safe, sustainable and value driven way. What you will be doing Analyse and document the current ("as is") architecture and shape the target ("to be") state. Run structured solution option analysis (build vs buy, vendor selection, integration patterns, reuse vs replace). Recommend designs that are evidence based, cost effective and aligned to Parkdean Resorts' architectural principles. Highlight architectural risks, duplication and technical debt, championing long term simplification. Support and participate in architecture governance forums to ensure consistency and alignment. Work together with engineering teams, developers and business partners. Communicate complex designs clearly - both visually for technical audiences, and simply for non technical stakeholders. Mentor colleagues across IT to encourage holistic, design led thinking. About you Significant experience as a Solutions Architect in complex, multi platform environments (ideally including Salesforce, Sitecore and booking/reservation systems). Strong hands on integration design experience across SaaS, legacy and custom built platforms. Ability to produce high quality solution artefacts. Experience influencing engineering decisions and reviewing solution implementation. Strong grasp of data flows and dependencies across customer facing digital ecosystems. Proven ability to balance scalability, cost and delivery speed. Skilled at identifying architectural risk early and proposing pragmatic mitigation. Excellent communication skills - visual, written and verbal. Strong stakeholder management and the ability to influence at all levels. Solid software development or applications background. Experience defining standards, patterns and architectural building blocks. Degree in Computer Science/Engineering (or equivalent experience) with at least 5 years in architecture. So, why Parkdean Resorts? The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training! You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you. Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

About the role Trustpilot seeks a Salesforce Developer (Service Cloud) to join the Go To Market Technology department. The role focuses on large strategic projects and building robust, scalable solutions that align with the company's Salesforce ecosystem. What You'll Be Doing Design, develop and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business. Develop and maintain complex Salesforce Flows and automation, ensuring best practices and optimal performance. Integrate Salesforce with internal and external systems using APIs and various integration patterns. Collaborate closely with the organization wide Salesforce team, participate in code reviews, and ensure solutions align with the broader Salesforce ecosystem strategy. Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security and performance optimization. Support incident management and processes directly within Salesforce through custom development and troubleshooting. Gather complex requirements, translate them into technical specifications, and deliver high quality, scalable Salesforce solutions. Build and maintain relationships with other Trustpilot teams (e.g., Global Customer Support & Trust and Safety). Deploy changes via CI/CD, applying declarative change solutions to project delivery work. Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes. Maintain system auditing evidence and documentation and provide mentoring and coaching to junior Administrators. Qualifications Minimum of Advanced Administrator or Platform Developer I certifications; Platform Developer II highly valued. 5+ years of hands on experience as a Salesforce Developer & Administrator, specifically with Salesforce Service Cloud. Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components). Experience with Agentforce is a strong plus. Strong proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, LWC, SOQL/SOSL and platform events. Deep understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns. Strong grasp of Salesforce security models and their programmatic implications. Proficiency in developer tools such as VSCode, Salesforce CLI, Git, and CI/CD pipelines. Excellent interpersonal and communication skills, ability to collaborate with technical and non technical stakeholders, and mentor team members. Proactive and flexible mindset, able to adapt to changing project requirements and priorities. Analytical and problem solving skills, proactive in identifying, troubleshooting and resolving complex technical issues. Benefits Competitive compensation package plus bonus. 25 days holiday per year, increasing to 28 days after 2 years of employment. Two (paid) volunteering days a year. Rich learning and development opportunities through the Trustpilot Academy and Blinkist. Comprehensive pension and life insurance, health cash plan, online GP and 24/7 Employee Assistance Plan. Full access to the Headspace mindfulness app. Paid parental leave. Season ticket loan and cycle to work scheme. Central office location with snacks and refreshments. Regular opportunities to connect and get to know colleagues through company wide celebrations, ERG activities and team socials. Access to over 4,000 deals and discounts. Equity, Diversity and Inclusion Trustpilot is an equal opportunity workplace and will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. All applicants have the right to request adjustments for the application or recruitment process. If you have a disability and would like to discuss any adjustments, please contact the Talent Acquisition Team at and quote the role you wish to apply for. For more information on privacy and data practices, see Trustpilot's Privacy Policy.

The Team + The Role Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer II you will own some of our largest Enterprise Accounts Across the UK + EMEA. You'll own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day to day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team. Early account impact: Assess account health, risks, stakeholder relationships, and the highest priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward. Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves Passion for working with customers and building strong and impactful customer relationships, from C level relationships down, and working with some of the largest Enterprise accounts across EMEA. 8+ years of experience in a customer facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. Deep hands on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front end implementations. Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements. Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization. Hands on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day to day work rather than light experimentation. Experience mentoring or coaching more junior technical team members. Nice-to-haves Experience with Pendo, digital adoption platforms, product analytics, or in app experience tooling in an enterprise environment. Hands on experience with mobile app development, including Swift, Android, or React Native. Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation. Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest growing startups, supported by best in class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In office 3 days per week in London, UK Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Benefits: Comprehensive, top tier coverage (medical, dental, life) combined with pension match, equity, and high value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Senior Salesforce Industries (Communications Cloud) Developer Location: Livingston (Hybrid - 2 days per week onsite) Type: Permanent Full-Time Are you a Salesforce Industries expert looking to work on complex enterprise transformation programmes? We're seeking an experienced Senior Salesforce Industries Developer to design and deliver innovative solutions across Communications Cloud, helping drive large scale digital and customer experience initiatives. The Role As a key member of the Salesforce delivery team, you'll play a leading role in designing, building, and implementing sophisticated Salesforce Industries (Vlocity/Communications Cloud) solutions. You'll work closely with architects, product teams, QA, and stakeholders to deliver scalable, production ready platforms that support complex customer, product, and fulfilment journeys. Key Responsibilities Design and deliver complex Salesforce Industries (Communications Cloud/Vlocity) solutions across product, pricing, contracting, and fulfilment domains. Build, configure, and govern Enterprise Product Catalogue (EPC) and Industries CPQ models for telecom products and bundled offerings. Implement Order Management orchestration and decomposition to support end to end fulfilment processes. Create engaging digital and agent experiences using OmniStudio, including OmniScripts and FlexCards. Develop scalable platform functionality using Apex, Lightning Web Components (LWC), Integration Procedures, SOQL, and APIs. Collaborate with architecture, product, QA, and delivery teams to ensure successful project outcomes. Contribute to solution design, technical best practice, and platform governance. What We're Looking For Extensive Salesforce development experience across multiple Salesforce clouds, including: Sales Cloud Service Cloud Experience Cloud Communications Cloud Hands on Salesforce Industries (Vlocity/Communications Cloud) expertise. Strong experience with: Enterprise Product Catalogue (EPC) Industries CPQ OmniStudio Order Management Excellent development skills in: Apex Lightning Web Components (LWC) SOQL Salesforce integrations and APIs Experience delivering solutions within large scale enterprise environments. Desirable Experience Telecommunications industry experience. Utilities or other complex B2B product environments. Experience working within Agile delivery teams. What's On Offer Hybrid working model - 2 days per week onsite in Livingston. Opportunity to work on high profile digital transformation programmes. Collaborative and innovative technology environment. Competitive salary and benefits package. Career development opportunities within a growing Salesforce practice. Interested? Apply today to join a team delivering cutting edge Salesforce Industries solutions that make a real impact for enterprise customers. GCS is acting as an Employment Agency in relation to this vacancy.

Salesforce Developer - London, UK We are seeking an experienced Salesforce developer with strong expertise in the Banking domain who will oversee planning, execution and successful delivery of projects. Hybrid Working The places you work from day to day will vary according to your role, needs, and the business; it will be a blend of company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time. Your Role We are seeking a Senior Salesforce Developer with deep expertise in Financial Services Cloud (FSC) to design, develop and implement complex Salesforce solutions. The ideal candidate will have strong technical skills in Apex, Lightning Web Components (LWC), and FSC specific features, along with experience in integrating Salesforce with external systems. Key Responsibilities Custom Development: Build and maintain custom solutions using Apex, LWC, Visualforce, and Flows. FSC Expertise: Implement FSC features such as Client 360, Action Plans, Financial Accounts, Relationship Groups, and Interaction Summaries. Integration: Develop and manage integrations with banking, wealth management and third party systems using REST/SOAP APIs and middleware tools. Data Management: Handle complex data models, Person Accounts and data migration strategies. Performance Optimization: Ensure code quality, scalability and adherence to Salesforce best practices. Collaboration: Work closely with Solution Architects, Functional Consultants and QA teams to deliver high quality solutions. Troubleshooting: Provide advanced technical support and resolve complex issues. Documentation: Maintain technical documentation and participate in code reviews. Your Skills Strong knowledge of Apex, LWC, SOQL and Salesforce APIs. Experience with MuleSoft, Dell Boomi or similar integration tools. Strong problem solving, communication and teamwork abilities. Secondary Skills Experience with multi cloud Salesforce solutions (Sales Cloud, Service Cloud). Familiarity with DevOps tools (Copado, Gearset) and CI/CD pipelines. Knowledge of financial services domain processes (banking, wealth management, insurance). Disability Confident Employer The company is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

hackajob is collaborating with Sierra to connect them with exceptional professionals for this role. About Us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You'll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life. Be a trusted advisor to our customers and drive their AI strategies. Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved. Drive execution and delivery of multiple complex, high-visibility agent development projects. Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process. Ensure clear communication across all stakeholders while developing strong relationships. Contribute data-driven, strategic insights to customers and internal team decisions. What You'll Bring Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity. Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents. Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products. Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents. Foundational Expertise: Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise is a strong plus. MBA or comparable experience at the intersection of technology and operations is another strong plus. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What We Offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

• Lead technical engagements across the sales lifecycle, including discovery, solution design, presentations, and PoCs • Translate customer business and technical requirements into effective Fortinet solutions • Deliver engaging product demonstrations, architecture workshops, and whiteboarding sessions • Work cross-functionally with partners, customers, and internal teams to ensure successful solution delivery • Maintain deep expertise across Fortinet's portfolio, industry trends, and emerging threats • Support RFI/RFP responses and ensure accurate documentation in Salesforce • Act as a technical mentor and knowledge resource for partners and colleagues Requirements Experience in a pre-sales engineering, technical consulting, or customer-facing technical role Knowledge of cybersecurity technologies such as Network Security, SASE, SD-WAN, Zero Trust, SOC Tools and Cloud Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences A collaborative mindset and the ability to build trusted relationships with customers and partners A desire to contribute to a high-performing and inclusive team Industry certifications (e.g., NSE, CISSP, CCNP) are a plus ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills pre-sales engineering technical consulting cybersecurity technologies Network Security SASE SD-WAN Zero Trust SOC Tools Cloud Soft Skills communication skills presentation skills collaborative mindset relationship building team contribution Certifications & Qualifications NSE CISSP CCNP