IT Helpdesk Technician

IT Helpdesk Technician
Nottingham, NG7, Office-based with occasional travel
£30,000 per annum

We are recruiting on behalf of our client for an IT Helpdesk Technician to join their IT team in Nottingham. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment.

The role involves providing first line IT support to approximately 500 office-based and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements.

Key responsibilities:

• Provide first line IT support via phone, email, ticket system, and in person

• Troubleshoot and resolve IT issues and technical faults

• Support office and depot technology including printing and network systems

• Configure and deploy IT hardware for users

• Manage user accounts, including joiners and leavers

• Assist with hardware and software asset tracking

• Support Microsoft 365 and core business applications

• Provide occasional on-site IT support at other locations

• Maintain data security and confidentiality

Requirements:

• Previous IT helpdesk or technical support experience (ideally two years or more)

• Strong interest in technology and problem solving

• Experience with Windows 11, Windows Server, and Microsoft 365

• Knowledge of Active Directory and basic networking

• Familiarity with mobile device management and cloud services

• Strong communication and customer service skills

• Highly organised with attention to detail

• Full UK driving licence and access to your own vehicle (essential due to travel requirements)

Working hours are on a rota basis:

• 1 March to 31 October: 6:00am to 6:00pm

• 1 November to 28 February: 8:00am to 5:00pm

This is an excellent opportunity to join a supportive IT team and gain exposure to a wide range of technologies while developing your technical skills.

Apply now or get in touch for more information.

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