Applications Support Manager (Systems & Integration)

Applications Support Manager (Systems & Integration)

Location: Edinburgh or Glasgow (Hybrid working available)
Salary: £45,000 - £50,000
Contract: Full-time, Permanent

We are seeking an Applications Support Manager to join a growing Technology Services function within a forward-thinking organisation.
This role will focus on the operational ownership of a diverse business applications estate, ensuring systems are effectively supported, integrated and continuously optimised. The position sits at the intersection of application support, systems integration and service improvement, requiring someone who understands how platforms interact across the wider technology landscape.
Working closely with technical teams, suppliers and business stakeholders, you will play a key role in managing application life cycles, supporting system integrations and ensuring technology services remain efficient, well-governed and cost effective as new platforms are introduced.
This is an excellent opportunity for a technically minded individual who enjoys improving how systems work together and is looking to step into a broader applications leadership role.

Key responsibilities

• Manage and support a portfolio of business applications across the organisation
• Oversee the operational stability, performance and life cycle management of core systems
• Support the integration of new platforms into the existing technology landscape
• Work with project and delivery teams to ensure smooth transition of new systems into live service
• Identify opportunities to simplify or retire Legacy systems as new solutions are implemented
• Monitor application usage, licensing and infrastructure dependencies to ensure cost efficiency
• Work with suppliers and internal teams to resolve technical issues and maintain service levels
• Contribute to solution discussions to ensure new systems integrate effectively with the wider estate
• Maintain documentation covering system architecture, integrations and operational processes
• Provide escalation support for application-related incidents and service issues
• Support continuous improvement of application support processes and service management practices

Required experience

• 3-5 years' experience working with enterprise applications or systems support environments
• Experience supporting multiple integrated systems within a complex technology estate
• Strong understanding of system integrations, data flows and platform dependencies
• Experience supporting applications through their full life cycle, from implementation to optimisation
• Ability to troubleshoot technical issues across interconnected systems
• Experience working with third-party software suppliers and managed service providers
• Strong stakeholder communication skills, translating technical issues for non-technical audiences

Desirable experience

• Exposure to application portfolio or service management
• Understanding of product or service ownership principles
• Experience working alongside architecture or solution design teams
• Familiarity with integration technologies or API-based platforms
• ITIL or service management experience

Skills & attributes

• Strong analytical and problem-solving ability
• Curiosity around how systems connect and interact across a wider platform ecosystem
• Ability to balance technical detail with operational oversight
• Organised approach to managing multiple systems and priorities
• Proactive mindset focused on continuous improvement and efficiency

Additional information

• Based in Edinburgh or Glasgow with hybrid working available
• Core hours Monday to Friday, with flexibility depending on business needs
• Occasional collaboration with suppliers and project teams as systems evolve
• Opportunities for professional development within a growing technology function

This is an excellent opportunity for someone with a background in systems support or integration who wants to take greater ownership of an organisation's application landscape, helping ensure platforms remain well-integrated, efficient and aligned with future technology initiatives.