Payments - Business Analyst

6 month contract - Inside IR35

Investment Banking

50% London office travel required

Core accountabilities of role

Business analysis

Map existing workflows and systems for operational processes, including account maintenance lifecycle, cheque processing and general ledger reconciliations, in order to analyse and synthesize semi-complex activities. Gather operational requirements by liaising with cross-functional stakeholders. Perform reviews of regulatory requirement documentation in alignment with Legal & Compliancealongside operational SMEs.

Project coordination

Translate the findings from each investigation into clear, actionable change and/or improvement proposals - including benefits, risk assessments, and high-level implementation plans. Develop simple project plans (timelines, owners, deliverables) for initiatives. Maintain the plan against progress, raising issues or risks early to the relevant escalation point. Coordinate workstreams across Front Office, Operations, IT, Finance, Risk, Legal and Compliance, ensuring every stakeholder understands their role and the agreed timeline.Governance, reporting & communication Prepare and circulate governance packs, meeting minutes and action tracking logs for the Local Operations and CEP governance forums. Produce regular status reports for senior management, highlighting progress, emerging issues and any decisions required. Create concise, well-structured PowerPoint decks and written documents tailored to different audiences (executives, line managers, technical teams).

AI & innovation support

Review the current use of large language model tools within the Local Operations function, capture ideas for future AI enabled improvements and feed those into the broader transformation pipeline.Budget & cost allocation support Assist the Business Manager with the administration of the team's budget, ensuring spend is captured accurately and cost allocation reporting is up to date.Ad-hoc coordination Step in to coordinate cross departmental tasks or temporary initiatives as required, providing flexible organisational support to keep the wider team moving forward.Knowledge, Skills and Experience

Operational banking knowledge - Understanding of banking processes (account opening, cheque handling, reconciliations) and the ability to map those processes against control requirements. Stakeholder liaison - proven experience engaging diverse internal teams (front office, operations, IT, finance, risk, legal) to gather detailed information, negotiate ownership and drive consensus. Regulatory insight - ability to read, interpret and translate regulatory texts (e.g., FSCS, PSD2, UKpayments rules) and translate these into practical operational controls. Project management capability - experience planning, tracking, and reporting on small to medium sizeprojects and change initiatives; familiarity with PM approaches is a plus. Analytical & problem-solving mindset - comfort working with semi complex situations, synthesising data from many sources and proposing pragmatic, improvement focused solutions, familiarity with process improvement methodology, e.g. lean six sigma, is an advantage. Communication excellence - strong written and verbal skills; ability to produce clear documentation and compelling presentations for senior audiences. Organisational agility - comfortable juggling several assignments at once, adapting quickly to shifting priorities and deadlines.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.